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TRACY L. PARSONS 436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | [email protected]
ADMINISTRATIVE / OFFICE ASSISTANT PROFESSIONAL
PROFILE
Resourceful and energetic administrative professional with experience in reception, office administration and client service environments. Strong organizational skills with definite affinity for detail and creating file and record management systems. Successfully delivered positive first impressions by welcoming clients and answering multi-line phones in a professional and courteous manner. Respected by peers for innate ability to understand client needs and determine solutions that build client satisfaction and loyalty. Creative and adaptable individual who thrives in positions encouraging diversity, competency and perseverance to get the job done.
EDUCATION AND SPECIALIZED TRAINING
Executive Office Assistant, Everest College, Ottawa ON, 2014
Microsoft Excel Microsoft Outlook Word Processing Word Processing Advance
Office Skills Business English/ Proofreading Effective Business Writing Advanced Business Communications
Bookkeeping Database Management Simply Accounting –Level 1 Financial Accounting –Level 1
CAREER HIGHLIGHTS
Administration and Office Co-ordination Confidently set up new office environment for insurance company creating detail -oriented files and records
management system to meet with audit requirements; ordering office supplies to meet business needs and developed client tracking system for appointments, follow ups and sending cards/documents to clients.
Successfully managed 3 staff members including hiring, training and overseeing performance in order to deliver quality client service.
Demonstrated strong detail-oriented nature by providing excellent data entry, reviewing contracts, preparing purchase orders and invoices, scheduling appointments and effectively managing filing systems.
Efficiently managed 20 line phone system answering phones in a polite and cl ear communication voice, taking messages and transferring client calls to appropriate person or department.
Maintained records and bookkeeping requirements for small business including Tax Form Preparation and HST Remittance
Client Services Delivery and Communication
Recognized by clients for identifying their needs and finding cost-effective solutions to meet their expectations. Cultivated client relationships by taking time to listen, offer value added services and demonstrate genuine
interest in their well- being and needs. Experienced in diverse client service environments including government offices, industrial/manufacturing
plants, salons, retail stores, car dealerships, and small business offices that consistently utilized my strong client services and problem resolution skills to meet client needs and expectations.
Positively contributed to client service utilizing strong communication skills and ability to read people and situations quickly.
TRACY L. PARSONS 436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | [email protected]
RELATED PROFESSIONAL EXPERIENCE
OFFICE ADMINISTRATOR – WET BASEMENT SOLUTIONS, CARLETON PLACE, ON, 2010-2014 Maintained client record files, answer incoming calls, follow-up and schedule maintenance visits. Performed
payment transactions, balancing accounts, and reconciling payables and receivables. Prepared client
communication documents and mail outs.
OFFICE ADMINISTRATOR, Sun Life Financial, Carleton Place, ON, 2013 Answered incoming and outgoing calls, scheduled appointments, and called to confirm appointments.
Maintained accurate client files, managed inventory of office supplies, and appearance of office. EXECUTIVE ASSISTANT/ADMINISTRATIVE ASSISTANT /RECEPTIONIST, Various Temporary Agencies, 1994 - 2004 (Adecco, AppleOne Employment Agency, Office Tea m, Denver Temps, A1 Temp Agency)
Provided administrative support for over 10 years’ in a variety of capacities depending on client needs. Office support included answering incoming and outgoing phones and multi phone line systems; filing client records; performing data entry; processing incoming and outgoing mail ensuring delivery to appropriate departments; handling purchase orders, account receivables and account Payable; maintaining and ordering office supplies; managing capital purchases; aw well as, generating and maintaining equipment tracking records.
Effectively collaborated with diverse clientele and built direct vendor relations,
OTHER PROFESSIONAL EXPERIENCE
SHIPPER/RECEIVER/CASHIER, OLD NAVY Experienced in opening new store, placing new product on the floor.
OWNER/OPERATOR/ADMINISTRATOR, Nails by Tracy, Florida/Ottawa, 1999 – Present
Maintained client satisfaction, scheduled appointments, prepared and issued tax receipts, ordered and maintained supplies, and performed data entry to keep client database updated and current.
COMMUNITY INVOLVEMENT
Kanata Food Bank 2012-2014
Parent Council- Treasurer, Fundraiser Coordinator 2008-2014
Vice President, Homeowners Association Council Consistently provided administrative support with minutes and mail outs
2011-2014
Community Outreach Leader for Old Navy 2014-2015
