Panasonic Service Network Europe - User Guide for DSC DVC Project … · 2014. 11. 17. · Panasonic Europe Ltd. Customer Services Group Panasonic Europe Ltd. PE CSG Author: Raphael

Panasonic Europe Ltd. Customer Services Group

Panasonic Europe Ltd. PE CSG Author: Raphael Perdylla

13. September 2013 Seite 1 von 15

DSC / DVC Project

User Guide

Version: 1.01 Customer Edition




Table of contents

I. USER INTERFACE 3

1) REPAIR REGISTRATION 3 2) TERMS AND CONDITIONS 5 3) CUSTOMER / ADDITIONAL INFORMATION 6 4) REPAIR ACTIVATION / CONFIRMATION 8

II. TRACKING 12

5) DELIVERY TRACKING 12 6) REPAIR TRACKING 14




User Interface

Repair Registration Current Repair Web-Interface is available in UAT System and later on it will be available for all customer via official Panasonic domain / Homepage. http://int-dlc.eu.gds.panasonic.com/form/repairreg.html All necessary data for repair will be checked very early and required Fields are marked with a *

Currently only Nordic countries have access to this system.

- Denmark - Finland - Norway - Sweden - Germany (implemented for testing)

Warranty Type:

- Standard Warranty (24 month) - Extended Warranty (36 month) - Out of Warranty (chargeable)




Country of Purchase: All countries are available (In case of NON-EU-PRODUCTS warranty card is necessary) Date of Purchase: without comments

Purchase Price: Purchase Price in local currency Please check all data once again and continue by pressing the NEXT button




Terms and conditions Current terms of conditions and confirmation: TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT




Customer / additional information

Email address is important to activate the repair registration. After implementing and checking all data once again the repair registration continuous with the next button.




The Last step in the registration is the fault description and additional accessories. This information should be precise as possible.

After checking all detail the repair request will be submitted by pressing the “SEND” button.

You could see directly the repair ticket no. for this case.




Repair activation / confirmation In addition to the already displayed repair request you’ll receive a mail with a link for confirmation.

The direct link to activate a repair is: http://int-dlc.eu.gds.panasonic.com/form/repair.html To get access to this request just fulfill Email address and ticket no and confirm by pressing the “SEND” button.




Here you could see all information once again and you could decide if a pickup is necessarry or not. In case of a pickup request the checkbox “REQUEST PICKUP” must be selected.

You could decide by courself when the carrier should pickup this part.




One last time you should check all Data and be sure you want to submit this request by pressing the “PROCEED” button.

By pressing the “PRINT SHIPPING LABEL” button you could print the UPS delivery label for shipping.




Delivery Label:




Tracking

Delivery tracking With the provided information from the repair activation process customer could track his delivery status.

Or as already mentioned the direct link: http://int-dlc.eu.gds.panasonic.com/form/repair.html




Customer could track their delivery via the Pananet web-tool or directly through the UPS website.

By pressing the “TRACK REPAIR” button, customer will be redirected to the UPS website which is already prefilled with this tracking information.




Repair tracking The repair tracking could be accessed the same way like the delivery tracking (see here)

The “STATUS” area shows the current status of this repair. Inbound In Progress XXX XXX . . . Completed




In addition customer will also get “STATUS” Emails for information. And after repair a confirmation and a return information.

Documents

Panasonic Service Network Europe - User Guide for DSC DVC Project … · 2014. 11. 17. · Panasonic Europe Ltd. Customer Services Group Panasonic Europe Ltd. PE CSG Author: Raphael