ESPERANZA FLATSA P A R T M E N T H O M E S

RESIDENTHANDBOOK

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TableofContents

EmergencyServices....................................................................................................1

CommunityInformation………………………………………………………………………………………..2

RentPaymentOptions…………………………………………………………………………………………..3

GeneralCommunityRules&Regulations…………………………………….………………………..4-7

ExterminationPolicy……………………………………………………………………………………………..7-8

Drug-FreeHousing…………………………………………………………………………………………………8-9

AnimalRules&Regulations…………………………………………………………………………………..9-10

Support&ServiceAnimalRegulations………………………………………………………………….10-11

ResidentSafetyTips………………………………………………………………………………………………12-14

MaintenanceTips…………………………………………………………………………………………………..14-15

MoldPreventionTips……………………………………………………………………………………………..16-17

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EMERGENCYSERVICES

Incaseoffireand/oranyotherlife-threateningemergency,dial911.

Pleasedirectallservicerequeststotheofficeat813-304-2776.Servicerequestsmayalsobesubmittedonlinebyvisitingwww.my.mckinley.com.

Themaintenanceemergencynumberforafterofficehourserviceneedsisthesameastheofficenumber.

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COMMUNITYCONTACTINFORMATION

www.tampaelectric.com

www.brighthouse.com

www.nwp.com

www.tampaairport.com

www.gohart.org

MunicipalTelephoneNumbers:

PostOffice

Non-EmergencyPolice

Dept.ofMotorVehicles

VoterRegistration

UtilityTelephoneNumbers:

TECO(Electric)

Spectrum

NWP(Water/Sewer)

Transportation:

Airport

HARTBusLine

AreaSchools:

Roosevelt ElementarySchool

Coleman MiddleSchool

Plant HighSchool

(800) 275-8777

(813) 231-6130

(813) 635-5200

(813) 272-5850

(813) 223-0800

(813) 948-5774

(800) 590-7355

(813) 870-8700

(813) 254-4278

(813) 272-3090

(813) 872-5335

(813) 272-3033

Cash, credit and debit card rent payments are not accepted by phone or in person at the Community Office.

YOUR RENT PAYMENT OPTIONS

PAY AT THE COMMUNITY OFFICEYou can pay by check or money order in person, or by mail at the community office. No convenience fees! We don’t accept credit or debit card payments in person or by phone at the community office.

You can make an Electronic Check (ACH) payment from your bank account online at MY.MCKINLEY.COM.

Register at MY.MCKINLEY.COM to have your rent and utility bill automatically withdrawn from your bank account each month. There is no convenience fee for any ACH payments!

You can also make a debit or credit card payment online at my.mckinley.com. Debit card payments are subject to a flat $4.95 convenience fee per transaction. Credit card payments are subject to a 2.85% convenience fee per transaction.

You can now pay your rent with cash at any CheckFreePay location! All you need to do is obtain your member ID from your community office and then pay with cash at the nearest CheckFreePay location. You’ll provide the agent your member ID, cash payment, and instructions that you’re paying your rent to “PayLease Community Payments.” The agent will provide you with a receipt. Payments are subject to a $3.95 fee.

PAY ONLINE AT MY.MCKINLEY.COM

EXAMPLE:Rent Payment of $1000 $1000 (No Fee!) $1000 +

$3.95 Fee$1000 +

$4.95 Fee

$1000 x 2.85%=

$1000 + $28.50 Fee

PAY WITH CASH AT ANY CHECKFREEPAY LOCATION

Call your community office for further instructions or visit your “Pay Rent” tab at my.mckinley.com to see detailed instructions for registration.

ACH / CHECK /MONEY ORDER

CHECKFREEPAY

DEBITCARD

CREDITCARD

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GENERALCOMMUNITYRULES&REGULATIONS1. OurcommunityadherestoaZEROTOLERANCEapproachtocriminalactivity.

Therefore,residentsandtheirguests/occupantsmustrefrainfromviolatingthecriminallawsoftheHillsboroughCounty,TheStateofFloridaandTheUnitedStatesofAmerica.Thisincludes,butisnotlimitedto,thoselawswhichprohibit:

a. Trespassing,loitering,solicitation;b. Manufacturing,delivering,possessingwiththeintenttodeliver,or

possessingacontrolledsubstancewithinthecommunity;c. Disorderlyconductd. Anyalcoholrelatedoffenses;e. Anyotheroffensethatendangersthehealth,safetyandwelfareoftheother

residents,theiroccupantsand/orguests,oremployeesoragentsofthecommunity.

2. Residents,theiroccupants,andtheirguestsarerequiredtoactinamanner,whichwillnotinterferewiththerights,comforts,orconveniencesofothers.

a. Theplayingofmusicalinstruments,radios,televisions,andhomeorcarstereosshallbedoneinamanner,whichdoesnotdisturborannoyotherresidents.

b. Laundryshallbedoneonlyintheroomsprovidedforthatpurpose.Dryingofpersonalarticlesoutsideofthelaundryfacilityoryourdwellingisprohibited.Clotheslinesareprohibitedoutsideoftheapartmentorinthecommonareas.Managementisnotresponsibleforlost,stolenordamagedarticlesorlostcoins.Acommercialcompanyoperatesthelaundryfacilities,butpleasereportmaintenanceneedstomanagement.

3. Residents,theirguestsand/oroccupantsmaynotinterferewiththeabilityoftheemployeesoragentsofthecommunitytoperformtheirjobs.Nonuisanceshallbepermittedonanycommunityproperty.Residents,theiroccupantsandguestsshallrefrainfromanyfoul,abusive,orthreateningcontactwithanemployeeoragentofthepropertyormanagementcompany.

4. Residents,theiroccupantsandguestsshallrefrainfromdamaginganypropertylocatedinorbelongingtotheproperty,agentofthepropertyormanagementcompany.

5. Exceptspecificallysetforthbelow,residentsmaynotkeepanyanimalonthepremises,eitherpermanentlyortemporarily.Ifaresidentwishestokeepananimalwithintheirapartment,theresidentmust:

a. Receivepriorwrittenpermissionfromthemanagertohousetheanimal;b. Payanon-refundablefeeplusanyadditionalmonthlyrentassetforthbythe

manager;c. Meetallcityandstaterequirementsregardinginoculations,licensing,size,

care,andsupervisionoftheanimalandprovidecopyofsametomanagement;

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d. Supervisetheanimalatalltimesthattheanimalisoutsidethedwelling.Animalsmaynotbestakedorchainedoutsidethedwellingonthepropertypremises;noanimalsshallbeallowedonthebalconiesorpatios;

e. Cleanupaftertheanimal.

UNDERNOCIRCUMSTANCESMAYARESIDENTKEEPAPITBULL,AMERICANSTAFFORDSHIRETERRIER,STAFFORDSHIREBULLTERRIER,CHOW,ROTTWEILER,DOBERMAN,AKITA,ORANYMIXOFTHEABOVEMENTIONEDBREEDS.MANAGERHASTHEDISCRECTIONTODENYANYOTHERPOTENTIALLYDANGEROUSBREEDSASSEENFIT.

6. Residentmayexercisetheirownuniqueandindividualtalentstodecorateinsidetheirownapartment.Theapartmentmustbereturnedtoitsoriginalconditionatresident’sexpenseuponmoveout.

7. Residentsareprohibitedfrom:a. Placingsigns,advertisements,oranyotherletteringonanypartofthe

building;b. Attachingawningsorotherprojectionswhichmayprotrudefromthewallsof

thebuilding;c. Makingalterationsoradditionstothepremises(exceptasspecifically

allowedinparagraph6above);d. Installingadditionaltelephonewiring,telephonejacks,alarmsystems,or

cablehookupswithoutpriorwrittenconsentofmanagement;e. Erectingradioortelevisionaerialsorwiresonoraboutanypartofthe

buildingwithoutwrittenconsentofmanagement;f. Satellitedishesarestrictlyprohibited;g. Usingadhesive–backedpicturehangersorsimilardevices.

8. Residentsmusthelpmaintainthecleanliness,safety,andappearanceofthecommunity.Toaidthemanagementinthistask,pleasebeawareofthefollowing:

a. Managementisnotresponsibleforanyitemsstoredbyresidents,theiroccupantsortheirguests.Anystorageisatyourownrisk;

b. Residentsmaynotusefurnacerooms,boilerrooms,orcommonareasforstoragepurposes’;

c. Courtyards,halls,stairs,andwalkwaysaretobekeptclearofallarticlesandusedforentryandexitonly.Hallwaysarenottobeusedasplayareasandshouldbeobservedquietareas;

d. Balconiesandpatios(areasonableamountofpatiofurniturenotwithstanding)shallnotbeusedasstorageareas.Noanimalsshallbeallowedonthebalconiesorpatios;

e. Nocharcoal,barbecue,orotherfiresarepermittedonbalconies,patios,andcommonareasorinsidetheapartment;

f. Thestorageoffirearms,kerosene,gasoline,orotherflammableorexplosiveagentsisprohibited;

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g. Thesweepingorthrowingofdebrisfrombalconies,windows,ordoorsontolawns,sidewalks,hallways,orintoventilationsystemsorelsewhereonthepropertyorinbuildingsisprohibited;

h. Windowsillsshallbekeptfreeofallpersonalproperty;i. Residentmustcarryrentersinsuranceincludingwaterbedcoverageinorder

tohaveawaterbedinapartmenthome.Residentagreestobefinanciallyresponsibleforanydamagetotheapartment,building,orotherresidents’belongingscausedbywaterbed,regardlessofwhethertherentersinsurancecoverssuchdamage.Residentwillbeexpectedtopayforsuchdamagewithin30daysofbeingbilledforsuchdamages.

j. Allparkingspacesareavailableonafirstcomefirstservedbasis.Novehiclemaybedrivenorparkedonthesidewalkorgrass.Nocommercialvehiclesmaybeparkedatthepropertyatanytime.Vehiclesmusthavecurrentlicenseandregistrationandbeinhighwayoperationalcondition.Ifvehicleappearstobeunmovedforaperiodoftime,theywillbedeemedinoperableandsubjecttotowingatowner’sexpense.Noboatsorotherrecreationalvehiclesarepermitted.Motorcyclesareallowedontheproperty;however,theymustbeparkedinthedesignatedparkingareas.Workingonmotorvehiclesand/orwashingmotorvehiclesonthecommunitygroundsisprohibited.Vehiclesthatdonotcomplywiththisparagraphwillbetowedatowner’sexpense;

k. Noprivaterecreationalequipmentmaybesetuporusedonthepropertyorstoredoutsideatanytime;

l. Bicyclesandtoyssuchastricycles,skateboards,roller-blades,scooters,etc.,maynotbeleftunattendedoutsideofyourapartment;

m. Climbingtrees,fences,andbuildingsisprohibited;n. Swimminginpondsisprohibited.

9. Thelawns,trees,andshrubberyareavaluablepartofthecommunity.Residentsareliablefordamagestheyortheiroccupantsorguestscause.

10. Alltrashmustbedisposedofinthedumpstersortrashcollectionreceptacleslocatedthroughoutthecommunity.Placingtrashorfurnitureonthepremisesisprohibited.

11. Managementreservestherighttofineresident$25.00fortrashnotproperlydisposedof(i.e.placedoutsidefrontdoor,inbreezeway/stairwell,communityamenities,etc.).Asecondviolationwillresultina$50.00fine.

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12. Allchildrenundertheageof13musthaveadultsupervisionatalltimeswhenonthegroundsoftheproperty.

13. Toiletsandotherequipmentaretobeusedonlyforthepurposeforwhichtheyaredesigned.Grease,diapers,femininenapkins,andothersuchitemsshallbedisposedofwithgarbageintheproperoutdoorreceptacles.

14. Noequipmentmaybemovedorremovedfromanypartofthebuilding.Allequipmentandappliancesmustbepermanentlyretainedinitsoriginallocationandusedfortheintendedpurpose.

15. Allwindowcoveringsmusthavealightbeigeorwhitebackingexposedtotheoutside.

16. Residents, their guests and/or occupants are prohibited from operating a businessfrom the apartment.

17. Theresidentisresponsibleforperiodictestingofthesmokedetector(s).The residentistonotifymanagementonanyproblem,defect,malfunctionorfailureof thesmokedetector(s).Residentagreestoreplacethesmokedetector(s)battery,if anytimetheexistingbatterybecomesunserviceable.

18. TheAuto-Outdeviceinstalledinyourrangehoodoverthestoveisdesignedtohelppreventcookingfires.Ifafirestartsonyourstovetop,thedevicewillautomaticallydeployanon-toxicsubstancetoextinguishtheflames.Auto-Outisdesignedtobeaone-timeusedevice.PleasecontactyourCommunityManagerimmediatelytoobtainareplacement.Itisimportantthatyoudonotremove,tamperwith,orinanywayinterferewiththeplacementoftheAuto-Outdevice.IfyouhaveanyquestionsregardingyourAuto-Outdevice,pleasecontactyourCommunityManager.

EXTERMINATIONPOLICY

ItisunderstoodthattheLandlordwillmaintainaroutineexterminationprogram.Thisprogrammayincludemonthly,quarterlyorannualinteriorandexteriortreatments.InaccordancewithFloridaStatutes,residentherebyagreestopermitentryintotheirapartmenthomefortheexterminationtreatments.Shouldthescheduledtreatmentdatefallonaholiday,thenormaltreatmentwillberescheduledforadifferentdate.Shouldyouexperienceapestproblemduringatimethatisnotyourscheduledtreatmenttime,pleasenotifytheofficeat813-304-2776.Allrequestsaretobesubmittedtomanagementinwritingandneedtoincludetypeofpestandlocationofproblem/infestation.

Theexterminationscheduleisasfollows:

Ourprofessionallicensedpestcontrolcompanywillbeavailable upon request during business hours (Monday - Friday) toconductroutineouterperimetertreatments.Ifyouareexperiencinganyissueorconcernpleasenotifytheofficeat813-304-2776,beforethecloseofbusinessFridayevening,tobescheduledforavisitthefollowingweek.A24-hournoticewillbeprovidedintheeventthataccesstoyourapartmentisnecessary.Wearehappytoprovideserviceasneeded.

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Fleas/BedBugs/RepeatTreatments

AsperFloridaStatue83.51(2)(a),unlessotherwiseagreedinwriting,thelandlordwillmakereasonableprovisionsforandbefinanciallyresponsibleforsuchservices.Ifitisdeemedbymanagementthattheinfestationisadirectresultoftheresident’sactions:i.e.fleatreatmentsinapartmentswithanimals,etc.theresidentwillbeheldliableforserviceexpense.Itistheresident’sresponsibilitytocomplywiththerequiredpreparationandposttreatmentprocedurestoensurenore-occurrenceofanyandallinfestations.Shouldactionsnotbetakentoensurethecomplianceoftheseprocedures,residentshallbeheldresponsibleforallcostsassociatedwithalltreatmentneeds.Further,failuretoremedyapestcontrolissueeitherthroughfailuretoreport,failuretocompleterequiredpreandpostpreparationsincludingfurtherinfestationtootherapartmenthomesintheimmediatearea,willresultinallchargesbeingassessedtotheresident.Failuretocomplyisdeemedabreachofleaseagreement.Bedbugtreatmentsinoccupiedapartmentsaredeemedleaseholderfinancialresponsibility.

DRUG-FREEHOUSING

Residentagreesasfollows:

1. Resident,anymemberoftheresident’shousehold,orotherpersonundertheresident’scontrolshallnotengageincriminalactivity,includingdrug-relatedcriminalactivity,onornearpropertypremises.“Drug-relatedcriminalactivity”meanstheillegalmanufacture,sale,distribution,use,orpossessionwithintenttomanufacture,sell,distribute,oruseofcontrolledsubstance(asdefinesinSection102oftheControlledSubstanceAct21U.S.C.802).

2. Resident,anymemberoftheresident’shousehold,guest,orotherpersonundertheresident’scontrolshallnotengageinanyactintendedtofacilitatecriminalactivity.Includingdrug-relatedcriminalactivityonornearthepropertypremises.

3. Residentsormembersofthehouseholdwillnotpermitthedwellingunittobeusedfor,ortofacilitate,criminalactivityincludingdrug-relatedcriminalactivity,regardlessofwhethertheindividualengaginginsuchactivityisamemberofthehouseholdoraguest.

4. Residentormembersofthehouseholdwillnotengageinthemanufacture,sale,ordistributionofillegaldrugsatanylocation,whetheronornearprojectpremisesorotherwise.

5. Resident,anymemberofhousehold,guestorotherpersonundertheresident’scontrolshallnotengageinactsofviolenceorthreatsofviolenceincluding,butnotlimitedto,theunlawfuldischargeofafirearmonornearthecommunity.

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6. ResidentunderstandsthataVIOLATIONOFTHEABOVEPROVISIONSSHALLBEMATERIALVIOLATIONOFTHELEASEAGREEMENTANDGOODCAUSEFORTERMINATIONOFTHETENANCY.Asingleviolationoftheprovisionsofthisaddendumshallbedeemedaseriousviolationandthatasingleviolationshallbegoodcauseforterminationofthelease.Unlessotherwiseprovidedbylaw,proofofviolationshallnotrequirecriminalconviction,butshallbepreponderanceoftheevidence.

7. Incaseofconflictbetweentheprovisionsofthisaddendumandanyotherprovisionsofthelease,theprovisionsofthisaddendumshallgovern.

8. ThisLeaseAgreementisincorporatedintotheleaseexecutedorrenewedbetweenOwnerandResident.

ANIMALRULES&REGULATIONS

Animalsarenotallowedunlessagreedtoinwritingbymanagement.Ifyouhavewrittenapprovaltohaveananimal,thefollowingrulesapply:

1. Theanimalmustnotexceedtheweightandheightrestrictionsassetforthbymanagement.

2. Aone-timefee,refundabledepositormonthlyfeemayapply,contacttheleasingofficefordetails.

3. Residentacceptsfullfinancialliabilityforanydamagesaidanimalmightcauseintheapartmentand/ortheapartmentcommunity,includinglawnareas.

4. Residentagreestopayforthefullreplacementcostofanycarpeting,flooring,draperies,blinds,furnishings,orotherpropertywithin30daysofreceivingastatementfromMcKinley.

5. ResidentwillregisterandinoculateanimalinaccordancewithanyrequirementofStateand/orlocallaw.

6. Residentagreestohavesaidanimal(s)spayedorneuteredassoonastheyareofage.

7. Residentagreesthatanyanimaloutsideoftheapartmentitselfmustremainonaleashandshallneverbestakedoutorleftonpatiosorbalconies.

8. Animalwasteistobepickedupimmediatelybyresident,placedinaplasticbag,anddepositedinatrashreceptacle.Managementreservestherighttofineresident$25.00foreachviolationforremovalofwaste.

9. Residentagreestoremovesaidanimalfrompremiseswithinseven(7)daysofnoticeiftheanimalisorbecomesanuisanceorinterfereswiththerightsofquietenjoymentofotherresidentsbecauseofnoise,odors,orotherproblems.

10. Anyanimalleftunattendedfor24hoursormoreorwhosehealthisjeopardizedbytheresident’sneglect,mistreatmentorinabilitytocarefortheanimal,shallbereportedtotheappropriatelegalauthority.SuchcircumstancesshallbedeemedanemergencyforthepurposeofManagement’srighttoentersaid

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apartmenttoallowsuchauthoritytoremovesaidanimal.Managementacceptsnoresponsibilityforanyanimalifremoved.

11. ResidentagreestoremindManagementthattheyhaveananimalwhencallinginarequestforservice.WhenManagemententerstoperformrepairservice,inspections,etc.,residentagreestocageorconfinesaidanimaltoanarearemovedfromthewhereworkistobeperformed.

12. Residentunderstandsthatanyviolationofthisagreementconstitutesabreachofleaseandisgroundforlegalaction.

FailuretocomplywithAnimalRulesandRegulationswillbeconsideredaleaseviolation.Managementreservestherighttoassessfinesandissuealeaseviolationifanyoftherulesandregulationslistedhasbeenviolated.

SUPPORTANDSERVICEANIMALREGULATIONS

AdisabledresidentwhoisrequestingachangeinthecommunityrulesorpoliciesinordertohaveaSupportorServiceAnimal,mustprovidethelandlordwithawrittenexplanationoftheexception,change,ormodificationbeingrequested,andexplaintherelationshipbetweentherequestandtheindividual’sdisability.

Ifyourdisabilityisnotobvious,youmaybeaskedforaletterfromyourdoctorortherapistattestingthatyouaretheindividualinneedoftheSupportorServiceAnimal,andthattherequestedaccommodation/modificationwillmeetyourneeds.Privatemedicalinformationrelatedtothedisabilitywillnotberequested;onlycertificationthattherequestedchangestoaccommodateaSupportorServiceAnimalareappropriatetoyoursituationisnecessary.

YouwillberequiredtotakecareofyourSupportorServiceanimal.Thefollowingarerulesforanimalcare:

1. Residentacceptsfullfinancialliabilityforanydamagesaidanimalcausesintheapartmentand/ortheapartmentcommunity,includinglawnareas.Residentagreestopayforthefullreplacementcostofanycarpeting,flooring,draperies,blinds,furnishing,orotherpropertywithin30daysofreceivingastatementfromManagement.

2. ResidentwillregisterandinoculateanimalinaccordancewithanyrequirementsofStateand/orLocalLaw.

3. Residentagreestohavesaidanimalsspayedorneuteredassoonastheyareofage.

4. Residentagreesthatanyanimaloutsideoftheapartmentitselfmustbeonaleashandshallneverbestakedoutorleftonpatiosorbalconies.

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5. Animalwasteistobepickedupimmediatelybyresident,placedinaplasticbag,anddepositedinthedumpster.Managementreservestherighttoassessresident$25.00foreachviolationorremovalofwaste.

6. Residentagreestoremovesaidanimalfrompremiseswithinseven(7)daysofnoticeifthepetisorbecomesanuisanceorinterfereswiththerightsofquietenjoymentofotherresidentsbecauseofnoise,odors,orotherproblems.

7. Anyanimalleftunattendedfor24 hoursormoreorwhosehealthisjeopardizedbytheresident’sneglect,mistreatment,orinabilitytocarefortheanimal,shallbereportedtotheappropriatelegalauthority.SuchcircumstancesshallbedeemedanemergencyforthepurposesofManagement’srighttoentersaidapartmenttoallowsuchauthoritytoremovesaidanimal.Managementacceptsnoresponsibilityforanyanimalsoremoved.

8. Resident(s)agreestoremindManagementthattheyhaveasupportorserviceanimalwhencallinginarequestforservice.WhenManagemententerstoperformrepairservice,inspections,etc.,residentagreestocageorconfinesaidanimaltoanarearemovedfromtheareathatistobeinspectedorserviced.

9. Resident(s)understandsthatanyviolationofthisagreementconstitutesabreachofleaseandisgroundsforeviction.

FailuretocomplywithRegulationswillbeconsideredaleaseviolation.Managementreservestherighttoassessfinesandissuealeaseviolationifanyoftherulesandregulationslistedhasbeenviolated.

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RESIDENTSAFEGUARDTIPS

NOTICETORESIDENT:TheManagementofthisapartmentcommunity(includingtheOwnerandOwner’sauthorizedpropertymanager)doesnotpromise,warrant,orguaranteethesafetyorthesecurityofresident’spersonalpropertyagainstthecriminalactionsoftheotherresidentsorthirdparties.Eachresidenthastheresponsibilitytoprotecthimorherselfandtomaintainappropriateinsurancetoprotecthisorherbelongings.Residentsshouldcontactaninsuranceagenttoarrangeappropriatefire,floodandtheftinsuranceontheirproperty.

Itisafactthatnosecuritysystem,courtesypersonnel,orelectronicsecuritydevicecanguaranteeprotectionagainstcrime.Evenelaboratesecuritysystemsaresubjecttomechanicalmalfunction,tampering,humanerror,orpersonnelabsenteeism,andcanbedefeatedoravoidedbyclevercriminals.Therefore,eachresidentshouldalwaysproceedontheassumptionthatnosecuritysystemsexist.Thebestsafetymeasuresarethoseprecautionsthatcanbeperformedasamatterofcommonsenseandhabit.

Ifsecuritysystems,securitydevices,orsecuritywalkand/ordrive-throughservicesareemployeesatthiscommunity,norepresentationisbeingmadethattheywillbetotallyeffectivetopreventinjury,theft,orvandalism.Likewise,courtesypersonnel,ifprovided,cannotphysicallybeeveryplaceateverymoment.Usually,suchpersonnelareunarmedindependentcontractorsandhavenogreaterauthorityunderthelawtorestrainorarrestcriminalsthantheordinarycitizen.Therefore,Managementdoesnotwarrantthatanysecuritysystems,securitydevices,orservicesemployedatthiscommunity,ifany,willdiscourageorpreventbreachesofsecurity,intrusions,thefts,orincidentsofviolentcrime.Further,Managementreservestherighttoreduce,modify,oreliminateanysecuritysystem,securitydevices,orservices(otherthanthosestatutorilyrequired)atanytime;andresidentagreesthatsuchactionshallnotbeabreachofanyobligationorwarrantyonthepartofManagement.

Residentagreestopromptlynotifymanagementinwritingofanyproblem,defect,malfunction,orfailureoflights,doorlocks,windowlatches,controlledaccessgates,ifany,intrusionalarms,ifany,andanyothersecurityrelateddevice.

TIPS&SAFEGUARDS

1. Notifytheofficeofdefectivelights,faultylocks,lostkeys,orotherproblemsassoonaspossible.

2. Demandcredentialsfromalldeliverymen,salesmen,andrepairmenbeforeadmittingthemtoyourapartment.Checkreferencesgivenbyapplicantsforhouseholdjobs.

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3. Donotadmitanyonetoyourapartmentthatclaimstoworkforthispropertyunlessthatpersonhastheappropriateidentificationbadgeoryouknowthisperson.Ifthereiseveranyquestionaboutpropertystaffseekingentryintoyourapartmentyoushouldcheckwiththeleasingoffice.

4. Lockalldoorswheneveryouleaveyourapartmentandwhileyouarewithinit.Mostburglariesarecommittedduringthedayandintheresident’sabsence.Statisticsshowthatthousandsofthievessimplywalkthroughopendoorsandwindows.Lockupevenwhenyouleaveforabriefshoppingtriportogetyourmail.

5. Nevergiveyourtelephonenumberoraddresstoanunknowncaller.He/shemayhavedialedatrandom.Nevermentionthatyouarealoneandbesuretokeeptheconversationtoaminimum.Ifthecallerisoffensive,hangup.Ifhe/sheispersistent,contactthepolice.

6. Donotadvertisegenderspecificinformation.Youshoulduseyourfirstinitialandlastnameonlyonitemssuchasmailboxes,phonelistings,anddoor,whenapplicable.

7. Leavealightonintheapartment(butnotwherethebulborlampcanbeseen)whenyouareout.Lightsshouldbediffusedandgivetheappearancethatmorethanoneroomisoccupied.Inexpensivetimersareavailablethatcanbesetautomaticallytooperatelightsorevenradiosatappropriatetimes.(Whenleavinglightsontheyshouldnothavehalogenbulbs,whichcouldposeafirehazard).

8. Ifyouareplanningtobeawayforanextendedperiod,stopdeliveryofnewspapers,andaskthepostofficetoholdyourmail.

9. Keepmostofyourvaluablepapers,jewelry,andotherpreciousitemsinabanksafedepositbox.Iftheseitemsmustbekeptathome,obtaindevicestosafeguardandconcealthem.Keepcheckbook,creditcards,andotherimportantdocumentsinalockeddrawer.Dresserdrawersandclosetsarethefirstplacesathiefmaylookforvaluables.

10. Besureyouhaveobtainedadequatefire,theft,floodandotherinsurance.Apartmentownerscannotbeliableforlossofyourpossessions.Inventoryyourpersonalbelongings,notingtheserialnumbersofsuchitemsastelevisions,stereos,andcomputers.Thepolicedepartmentevenrecommendsengravingyourlastnameonthebackoftheseitems.Ifthethiefnotessuchidentification,itcoulddeterhimfromtakingyourproperty.Moreover,intheeventyourpropertyistakenandlaterrecovered,itmaybetracedbacktoyouthroughtheserialnumbersandengravedname.

11. Ifyourdoorbellringsandnooneistherewhenyouanswer,checkyourimmediateneighbors.Ifthesamethinghashappenedtothem,notifythepolice.Thisisacommonwaytocheckifanyoneishomebeforeattemptingaburglary.

12. Donotpanicifyourapartmenthasbeenentered.Contactthepoliceimmediately.Besuretoinformtheleasingoffice.

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13. Alwayslockyourcardoorsandwindows.Donotleavevaluableswheretheymaybeseenfromtheoutside.Ifpossible,installacaralarmsystemasaseparatedeterrent.

14. Whendrivingintheparkingarea,beawareofanythingsuspicious.Arrangeforpersonalaccompanimentifyouanticipateusingtheparkingfacilitylateatnight.Ifyouseesomeoneactingsuspiciouslyorinathreateningmanner,immediatelycontactthepolicedepartment.

15. Whenansweringthedoor,firstdeterminewhoistherebylookingthroughawindoworpeephole.Ifthepersonisunknown,firsttalkwiththemwithoutopeningthedooranddon’topenthedoorifyouhaveanyconcerns.

16. Don’tgiveyourkeysoutorlendyouraccesscardsout.17. Checkyoursmokedetectoronceamonthtomakesureitisoperatingproperly.18. Closecurtains,blinds,and/orwindowshadesatnight.19. Donothideakeyunderthedoormatornearbyflowerpot.(Thesearethefirst

placesaburglarwilllook).20. LetManagementknowifyouwillbegoneforanextendedperiod,suchasa

vacationorbusinesstravel.Whileonvacation,makearrangementsforyourmailandnewspaperdeliverytobestoppedduringthistime.

21. Donotleaveyourkeysinthecar.22. Havekeysreadyandinyourhandwhilewalkingtoyourcar,whetheryouareat

home,school,work,oronvacation.23. Wheneverpossible,parkyourcarnearastreetlight.Remembertocheckthe

backseatbeforegettingintothecar.24. Donotstopatgasstationsorautomatictellermachinesatnightoranytimeof

daythatsuspicionofdangerispresent.25. Ifyoubelieveyouarebeingfollowedinyourcar,driveimmediatelytothe

nearestpolicestation.

MAINTENANCETIPS

Wewouldliketotakeamomentandsharesomehelpfultipswithourresidents.

KITCHENHELPERSGarbagedisposalsworkbestwhenproperlymaintained.Ifyourdisposalstartstoemitanodor,theuseofbakingsodaorlemonpeelswillhelptocleanitaway.Usingicecubeswillsharpenthebladesandmakethedisposalworkmoreefficiently.Theonlyitemsthatshouldgointoagarbagedisposalarefoodproducts,thoughwerecommendnotdisposingofgreaseoroil,vegetablepeels,eggshells,coffeegrounds,pitsorseeds,bones,pasta,riceandstringyvegetables.Overtime,theseitemswillcontinuetoexpandandcausebuildupinthepipes.Donotallowforeignobjectsintothedisposalsuchasbreadties,nickelsandsmalltoys.Remember,ifyoucan’teatit,yourgarbagedisposalcan’teither.Ifsomethinghappenstogetintoyourdisposalitwillcauseyourdisposaltoseize.Itwillemita“humming”noise.Thismeansthebladeshavestoppedturningand

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arestuckontheforeignobject.Turnthedisposaloffandcarefullyremovetheobject.Oncetheobjectisremoved,pushthesmallredbuttonlocatedonthebottomcenterofthedisposalunittoresetthedisposal.Ifitcontinuestomakeahummingnoiseitwillrequireamaintenanceperson’sattention.

Dishwashersareoneoflife’sgreatestinventions,orgreatestmiseries.Thedishwasherwillnotdothejobofthegarbagedisposal.Rinsingthedishesoffoodbeforeputtingthemintothedishwasherisrequired.Dishwashersaredesignedtouseanon-sudsingdetergentthatcomesineitherpowderorliquid.NEVERuseahandwashingdetergentinthedishwasher.Thiscreatessudsandwillcausethewaterandsudstoescapeontothefloorandfloodthekitchen.Ifthishappens,pouring¼cupofvinegarintothedishwasheroverthesudswillhelptodissolvethemess.Dishwasherswillalsodevelopanodorifnotusedonaregularbasis.Theuseofbakingsoda,vinegar,ORbleachwillhelptoridtheodor.Neverusemorethanoneoftheseproductsatatime.Runningthedishwasheronaregularbasisisthebestprevention.

Refrigeratorsworkbycirculatingthecoolairthroughthedifferentcompartments.Ifarefrigeratorisoverstockedtheaircannotcirculateandtheinteriorwillbecomewarm.Maintenancemayneedtoresettherefrigeratorbutmostlytheamountofproductsbeingstoredintheareawillneedtobereducedormovedaround.

Stovesandovensneedminimalcarebutasteadycleaning.Thetopsofmoststovesliftuptohelpmakethiseasier.Carewillneedtobeusedwhencleaningtheburnerareasofgasstovesespecially.Residueleftfromcleaningagentswillclogtheburnerholesandpreventthemfromlighting.Electricstovesaremucheasiertocleanbutneveruseanoven-cleaningagentonanyareaotherthantheoven.Neveruseanoven-cleaningagentinaself-cleaningoven.Thiswilldestroytheinteriorsurfaceandtheself-cleaningoptionwillnotworkproperlyinthefuture.

Thewatershutoffforsinksislocatedunderthesinkanduseasmallhandle.Ifyouhaveawaterspillageorleakageissue,youcanhelppreventadditionalmessordamagebyshuttingoffthewaterbeforecallingmaintenance.

Thecarpetinyourapartmentrequiresfrequentvacuumingandannualcleaningasrecommendedbythemanufacturer.Frequentvacuumingofcarpethasbeenshowntohelpreducetheincidentsofallergies.Aminimumannualcleaningwillhelpkeepyourcarpetlookingasfreshasthedayyoumovedin.Contactyourmanagementofficeifyouhavequestionsonwhattypeofcarpetcleanertouseorhowoftentohavethecarpetcleaned.

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MOLD&MILDEWSTATEMENTResidentagreesandacknowledgesthatmoldandmildewarecommonoccurrencesindwellingsinFlorida.Resident’sfailuretorunairconditioning,circulateairandtakeotherpreventativemeasuresmayresultinmoldandmildewoccurringinresident’sapartmenthome.

Residentagreestoholdmanagementharmlessandindemnifyitagainstanyloss,damageorotherconsequencesrelatedtomoldand/ormildew.

TIPSFORPREVENTINGMOLD&MILDEW

Itisourgoaltomaintainthehighestqualitylivingenvironmentforourresidents.Tohelpachievethisgoal,itisimportanttoworktogethertominimizemoldandmildewbuildupinyourapartment.

Youcanhelpminimizemoldandmildewgrowthinyourapartmentbytakingthefollowingactions:

• Openwindowsfrequentlywhentheweatherisdrytoallowanexchangeofairandpermittheintroductionofsunlightthroughoutyourapartment.Itmayhelpifyourunthefanonyourairconditionertocirculatefreshairthroughoutyourapartmentduringthesetimes.

• Indamporrainyweatherconditions,keepwindowsanddoorsclosed.• Ifpossible,maintainatemperatureofbetween50degreesand80degrees

fahrenheitwithinyourapartment• Cleananddustyourapartmentonaregularbasisasrequiredbyyourlease.

Regularvacuuming,mopping,anduseofenvironmentallysafehouseholdcleanersisimportanttoremovehouseholddirtanddebristhatmoldfeedson.

• Periodicallycleananddrythewallsandfloorsaroundthesink,bathtub,shower,toilets,windows,andpatiodoorsusingacommonhouseholddisinfectingcleaner.

• Onaregularbasis,wipedownanddryareaswheremoisturesometimesaccumulates,likecountertops,windows,andwindowsills.

• Useanypre-installedbathroomfanwhenbathingorshoweringandallowthefantorununtilallexcessmoisturehasventedfromthebathroom.

• Usetheexhaustfansinyourkitchenwhencookingorwhilethedishwasherisrunning,andallowthefantorununtilallexcessmoisturehasventedfromkitchen.

• Limithouseplantstoareasonablenumbertokeepthemoisturelevelinyourapartmenttoaminimum.

• Ensurethatyourclothesdryerventisproperlyconnectedandcleanthelintscreenafteruse.

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• Whenwashingclothesinwarmorhotwater,watchtomakesurecondensationdoesnotbuildupwithinthewasheranddryercloset;ifcondensationdoesaccumulate,drywithafanortowel.

• InFlorida,theuseofapersonaldehumidifierwillhelpregulatehumiditylevelsinyourapartmentandcreateamorecomfortableenvironment.

• Thoroughlydryanyspillsoncarpeting.• Donotoverfillclosetsorstorageareas.• Donotallowdampormoiststacksofclothesorotherclothorpapermaterialsto

layinpilesforanextendedperiodoftime.• Immediatelyreporttothemanagementofficeanyevidenceofwaterleaksor

excessivemoistureinyourapartment,storageroom,garage,oranycommonarea.

• Immediatelyreporttothemanagementofficeanyevidenceofmoldormildew-likegrowththatcannotberemovedbysimplyapplyingacommonhouseholdcleanerandwipingthearea.Alsoreportanyareaofmoldormildewthatreappearsdespiteregularcleaning.

• Immediatelyreporttothemanagementofficeanyfailureormalfunctionwithyourheating,ventilation,orair-conditioningsystem.Asyourleaseprovides,donotblockorcoveranyoftheheating,ventilation,orairconditioningductsinyourapartment.

• Immediatelyreporttothemanagementofficeanyinoperablewindowsordoors.• Immediatelyreporttothemanagementofficeanymustyodorsthatyounotice

inyourapartment.