Palliative and End of Life CareLearning and Development

Opportunities2016/2017

Ayrshire Hospice aims to provide a learning environment where everyone can learn and develop knowledge, skills and confidence through the course content and each other. Sharing knowledge and experience can allow people to make changes to their practice which may enhance the care they provide.

To ensure the course is relevant and meets your needs, we will undertake an anonymous evaluation of the course content and delivery and provide feedback to our speakers. This will help us to ensure we provide a high standard of education based on current, evidence based practice.

Who delivers the training?Training is delivered by two practice educators with input from other health and social care professionals, all of whom are experienced palliative and end of life care practitioners.

Which course?The content of each course has been carefully chosen to address the knowledge and skills required at different levels. Course outlines are provided to help you select a course to meet your needs, however, if you are unsure, please discuss with your line manager or speak to a member of the education team. Each course aims to be:

• Relevant to the workplace, facilitating reflective practice• Empowering and enabling• Supportive and non-judgmental• Confidence building

Bespoke coursesPlease contact a member of the Education Team should you require a specific course or wish to discuss delivery at a venue other than Ayrshire Hospice. Minimum numbers are required and a fee may be applicable to cover additional costs incurred.

CostAll courses are free for staff working in the hospice. Due to our funding agreement with NHS Ayrshire and Arran all health board staff also have free access to courses. Staff working in Care Homes who are current members of the Palliative Care Champions Initiative will qualify for a 50% reduction in each course. Further details about this initiative are available on Page 14. Occasionally, we may provide training free of charge to a Care Home if it is part of a joint education, research or service development initiative.

How do I book a place?Please contact: Marie Frew, Corporate Administrator on 01292 294408or e-mail: marie.frew@ayrshirehospice.org

Introduction

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The Ayrshire Hospice Clinical Governance and Practice Development team

Fundamental palliative care - support workers

Fundamental palliative care - trained staff

Sage and Thyme - foundation level communication skills

Communication skills training - intermediate

Communication skills training - advanced

Namaste - a person centred approach to care

CME McKinley T34 pumpTM training

Symptom management

Bespoke training

Palliative care champions initiative

Meeting rooms for hire

Course directory

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Fundamental palliative care for support workers

Target groupHealth and social care support workers with SVQ level 3 qualifications or above who are providing palliative care in any health or social care setting.

Course aimThis course aims to enhance existing knowledge and skills of health and social care support workers in the palliative care approach.

OutcomesBy the end of the course, participants will be able to:• define common terms used in palliative care • discuss the importance of holistic care• give examples of illnesses where palliative care is relevant • explain the importance of effective communication skills when caring for

palliative care patients• list the common symptoms experienced by palliative care patients and

discuss your role in symptom management• describe the normal process of coping with loss

Dates available: Tuesday 24th May 2016 • Thursday 8th December 2016

Time: 9.30am – 4pm

Cost: £100 (£50 for Palliative Care Champions) Hospice / NHS Ayrshire & Arran staff - free

Fundamental palliative care for trained staff

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Target groupHealth and social care support workers providing palliative care in any health or social care setting.

Course aimThis course aims to develop the knowledge and skills of health and social care support workers in the palliative care approach.

OutcomesBy the end of the course, participants will be able to:• define common terms used in palliative care • discuss the importance of holistic care• give examples of illnesses where palliative care is relevant • explain the importance of effective communication skills when caring for

palliative care patients• list the common symptoms experienced by palliative care patients and

discuss your role in symptom management• describe the normal process of coping with loss

Dates available:

Thursday 21st April 2016 • Wednesday 30th November 2016

Time: 9.30am – 4pm

Cost: £100 (£50 for Palliative Care Champions) Hospice or NHS Ayrshire & Arran staff - free

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OutcomesBy the end of the course, participants will be able to:• recognise psychological distress• communicate honestly and compassionately• be aware of their own level of competency and when to refer to someone more experienced to avoid increasing level of distress

Dates available:• Thursday 28th April 2016• Thursday 23rd June 2016• Thursday 22nd September 2016• Thursday 24th November 2016• Thursday 23rd February 2017

Time: 1.30pm – 4.30pm

Cost: £50 (£25 for Palliative Care Champions) Hospice or NHS Ayrshire & Arran staff - free

Intermediate communication skills training

Target groupAll health and social care staff who have completed Foundation level and require to have challenging conversations, as part of their job. Participants own experiences will inform the sessions.

Course aimThis course aims to enable participants to build upon their foundation training and enhance communication skills in difficult and challenging situations, e.g. talking about future care and plans.

OutcomesBy the end of the course, participants will be able to:• recognise and respond to patient cues• respond appropriately and sensitively to psychological distress• be aware of their own level of competency and when to refer to someone

more experienced to avoid increasing level of distress

Dates available:

Thursday 10th November 2016 • Thursday 9th March 2017

Time: 1.30pm – 4.30pm

Cost: £50 (£25 for Palliative Care Champions) Hospice or NHS Ayrshire & Arran staff - free

Sage and ThymeFoundation level communication skills training

Target groupAll levels of health and social care staff providing palliative care in any setting. This course must be completed before attending an Intermediate Communication Skills Training Course.

Course aimThis course aims to increase the participant’s knowledge, skill and confidence when communicating with someone who is upset and requires basic psychological support.

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Advanced communication skills trainingTwo day course

Target groupAll health and social care staff who have completed Foundation and Intermediate level training and require to have challenging and complex conversations as part of their job. Participants own experiences will inform the sessions.

Literature concludes that effective communication skills cannot be assumed on the basis of a speciality, role, seniority or experience, rather it requires to be taught to ensure the patient’s concerns, needs and preferences are heard, acknowledged and taken into account when making decisions.

Course aimThis two day course aims to provide a safe and supportive learning environment where participants can consolidate and develop their communication skills further through experiential learning and constructive feedback.

The evidence based content will be participant led, and follows the framework of the McGuire Advance Communication Skills Training. Each course has a maximum of ten places and participants can attend any of the venues detailed on the page opposite.

Advanced communication skills training(continued)

OutcomesBy the end of the course, participants will be able to:• list the factors that are essential for effective communication and barriers to

effective communication • discuss the importance of effective communication skills in the delivery of

person centred care • discuss how active listening can help to identify patients’ concerns, worries and

need for information • participate in role play to further develop and demonstrate effective

communication skills (including active listening)• give and receive constructive feedback to support peer and self-development

Dates available: • Monday 9th and 16th May 2016 in Ardgowan Hospice• Wednesday 7th and 14th September 2016 in Ayrshire Hospice• Wednesday 3rd and 10th November 2016 in Accord Hospice• Tuesday 14th and 21st March 2017 in Ayrshire Hospice

Time: 9.30am – 4.30pm each day

Cost: £200 (£100 for Palliative Care Champions) Hospice or NHS Ayrshire & Arran staff - free

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CME McKinley T34 pumpTM

Target groupRegistered professionals who have the responsibility of caring for people who require medication to be delivered via the CME McKinley T34 pumpTM. The course content will have both a theoretical and practical element to it.

Course aimTo provide the knowledge and best practice skills required to competently assess and care for a person requiring medication by means of the CME McKinley T34 Pump.

The course will be delivered regularly throughout the year at Ayrshire Hospice. If you have six participants or more, we can arrange delivery in your own area. Please contact a member of the education team to arrange this.

OutcomesBy the end of the course, participants will be able to: • discuss the rationale for using the CME MicKinley T34 Pump following the

Scottish Palliative Care Guidelines• demonstrate how to set up and monitor the CME MicKinley T34 Pump• identify the drugs commonly used and combined• identify where drug compatibilities and diluents information can be obtained• discuss the common side effects associated with the drugs used• describe site management

Dates available: • Wednesday 6th April 2016• Tuesday 14th June 2016• Thursday 15th September 2016• Thursday 1st December 2016• Wednesday 25th January 2017• Thursday 16th March 2017

Time: 2pm - 4pm

Cost: £40 (£20 for Palliative Care Champions)Hospice or NHS Ayrshire & Arran staff - free

Namaste: four day course (includes one placement day)

Target groupAll health and social care staff caring for people with end stage dementia or other conditions where Namaste principles can improve the person and their carers / family’s end of life experience

Course aimThis course aims to increase awareness of the Namaste philosophy and how it could be applied across different health and social care settings.

About Namaste:Namaste comes from Hindu and means to ‘honour the spirit within’. The primary intention of Namaste is to honour each individual for their unique personhood, who they were and who they are. People who enter the end stages of dementia are often profoundly physically and cognitively impaired and their psychological well-being is threatened by loneliness, boredom and helplessness. Namaste uses the five senses to maintain a connection with the person, thereby improving theirs, and their family’s quality of life during the end stages of dementia. It is the essence of palliative care. Namaste is a simple to initiate programme which is based on evidence.

The course includes both theory and practical elements with a one day placement in a practicing care home in Ayrshire.

OutcomesBy the end of this four day course, participants will have:• a greater understanding of how to improve the quality of life for a person and

their family living with the end stages of dementia• completed a one day placement in a practicing care home

Course dates: Day 1: Thursday 6 October 2016Day 2: Thursday 13th October 2016Day 3: Placement day, to be arrangedDay 4: Monday 12th December 2016

Venue: Accord Hospice

Time: 1.30pm – 4.30pm

Cost: £350 (£175 for Palliative Care Champions) Hospice or NHS Ayrshire & Arran staff - free

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Symptom management

Target groupHealth and social care professionals (SVQ level 3 and above) who regularly care for people who live with, and die from a life-limiting illness.

Course aimThis interactive course aims to explore the management of common symptoms experienced by people requiring palliative and end of life care using the Scottish Palliative Care Guidelines.

OutcomesBy the end of the course, participants will be able to:• recognise the importance of the Scottish Palliative Care Guidelines and be familiar

with the content • discuss the assessment and management of the following symptoms: -nausea -constipation -agitation -end of life care

Dates available:Monday 29th August 2016 • Thursday 3rd November 2016

Time: 9.30am - 4pm

Cost: £100 (£50 for Palliative Care Champions) Hospice or NHS Ayrshire & Arran staff - free

Other bespoke training courses are available on request(Based at workplace or hospice if required)

Name of course/sessionPractical care issues for carersCare of the person with dementiaCare of the person with motor neurone diseaseMoving and handling update (two trainers)

Duration/cost1 half day - £2501 half day - £2501 half day - £2501 half day - £300

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Whether its informal or formal meetings, training sessions, seminars or interviews, the Education Centre at the Ayrshire Hospice has fully equipped meeting and training rooms available to hire.

Our meeting rooms are of various sizes which can accommodate from 2 – 20 people and we also have a lecture theatre which can accommodate 58.

We will ensure that your room is prepared to your specification and that your meeting or event goes smoothly. We can also offer a catering service – whether you are just after refreshments or require a full buffet, we will do our very best to meet your needs.

Ayrshire Hospice Education Centre offers:• great value accommodation• central location in Ayr• close to bus and rail links• flexible room layout• facility for break out area• use of all equipment included in hire • loop facility in Lecture Theatre

For further details please contact:Marie Frew, Corporate Administrator on 01292 294408or e-mail: marie.frew@ayrshirehospice.org

Meeting rooms for hirePalliative Care Champions Network

Working with NHS Ayrshire & Arran, the hospice Clinical Governance and Practice Development Department has successfully established a Palliative Care Champions Network which facilitates the sharing of palliative care knowledge, skills and experience across the whole of Ayrshire.

The network is open to all members of the multi-disciplinary team providing health and social care across Ayrshire and Arran.

As a partner organisation, membership is free for staff in NHS Ayrshire & Arran, however, care homes and local authority staff are required to pay a small annual membership fee.

Membership of the network provides the following benefits:• Access to bi-monthly Palliative Care Champion sessions. • Meetings will be held either in an NHS venue or the Ayrshire Hospice• 50% reduction in hospice courses and study days• Anyone in a participating care home can take advantage of the reduced rates

– attendance is not limited to the named Palliative Care Champion• Up to date and current information on local and national developments in

palliative and end of life issues• Sharing of best practice and policies

Meeting dates for 2016-17• Tuesday 19th April at Crosshouse Hospital (Palliative care education event)• Thursday 30th June at Ayrshire Hospice• Thursday 1st September at Ayrshire Hospice• Wednesday 2nd November at Ayrshire Hospice (Palliative care education event)• Tuesday 13th December at Ayrshire Hospice• Wed 27th January at Ayrshire Hospice

Annual Fee for 2016-17 Care Home Membership £75

(per care home)

If you are interested in this initiative and would like further information

please contact:Marie Frew,

Corporate Administratoron 01292 294408

or e-mail:marie.frew@ayrshirehospice.org

North Ayrshire

East Ayrshire

South Ayrshire

Isle ofArran

The Ayrshire Hospice is a registered charity.Charity Registration Number: SC011390

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