Page 1 of 27 CURRICULUM VITAE Current Position Professor

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CURRICULUM VITAE

Current Position Professor Family Name Che Razak First Name Dr. Razli Race Malay Religion Islam Place Of Birth Age

Tumpat, Kelantan, Malaysia 51 years

Nationality Malaysian Civil Status Married to Mdm. Asliza Che Ahmad with four children. Office Address Faculty of Entrepreneurship and Business

Universiti Malaysia Kelantan City Campus Locked Bag 36 16100 Kota Bharu, Kelantan Tel : +609 7797231 Fax : +609 7797252 Email : [email protected] : [email protected]

Academic qualifications

Doctor of Philosophy (Operations Management) School of Management Universiti Sains Malaysia, Malaysia (2001) Thesis title: Productivity Measurement of Government Hospitals using Data Envelopment Analysis method. Master of Science (Operational Research) Department of Management Science, Strathclyde Business School University of Strathclyde, United Kingdom (1988) Bachelor of Economics (Economic Statistics), 2nd upper division Faculty of Economics Universiti Kebangsaan Malaysia, Malaysia (1986)

Professional Membership

Member of Management Science and Operations Research Society of Malaysia (MSORSM)

Positions Held Professor (Operations Management and Quantitative Techniques) Faculty of Entrepreneurship and Business Universiti Malaysia Kelantan (from 1st February 2012 till present)

mailto:[email protected]

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Associate Professor (Operations Management and Quantitative Techniques) School of Technology Management and Logistic College of Business Universiti Utara Malaysia (from 6th November 2003- 31 January 2012) Lecturer Department of Operations Management College of Business (School of Management) Universiti Utara Malaysia (from 2nd May 1995 to 5th November 2003) Lecturer School of Mathematical and Computer Sciences Universiti Teknologi MARA (UiTM) (from 24th November 1987 to 31st April 1995)

Administrative Positions (in UMK, UUM and UiTM)

Registrar Universiti Malaysia Kelantan (from 1st February 2012 till 31st January 2015) Director Centre of International Affairs and Cooperation Universiti Utara Malaysia (from August 2010 till January 2012) Dean Undergraduate Studies College of Business, UUM (from January 2008 to December 2008) Deputy Dean Academics and Undergraduates Faculty of Technology Management, UUM (from January 2006 to December 2007) Deputy Dean Students and Staff Development Faculty of Business Management, UUM (from June 2001 to May 2002) Deputy Dean Students and Staff Development School of Management, UUM

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(from December 1996 to December 1997) Head Teaching and Learning Resources Unit Universiti Teknologi MARA, Perlis (from January 1994- April 1995)

Course Tutor Diploma of Banking Studies and Diploma of Accountancy Universiti Teknologi MARA, Sabah (from May 1989- May 1991)

Specializations Operations Management, Data Envelopment Analysis, Performance Measurement, Operational Research, Service Operations Management, and Quantitative Techniques.

Research Projects

Ekpe, I, Che Razak, R, Ismail, M, Abdullah, Z (2015). Entrepreneurial Skill Acquisition with Self-Employment Practice Among Graduates From Malaysia Public University. R/RACE/A01.00/01230A/001/2015/000233. Grant Amount: RM42,000. Ismail, M. , Che Razak, R & Yaacob, M.R et al. (2014). Predictive Modeling of Mobile Marketing Usage Among Gen-Y. FRGS/1/2014/SS05/UMK/02/1. Grant Amount: RM46,500. Abd Aziz Z., Che Razak, R & Yaacob, M.R (2013). Modeling the Factors Contributing to Competitive Advantage of Logistics Service Providers in Malaysia. R/FRGS/1/2013/UMK/SS05/02/2. Grant Amount : RM80,000 Abd Aziz, I., Che Razak, R. et al. (2012). Operational Framework for International Student Management. Ministry of Higher Education Malaysia (MOHE). Grant Amount: RM130,000. Che Razak, R. (2011). Factors that influencing young consumers’ acceptance of Mobile Marketing in Malaysia. University Grant. Amount: RM 10,000.00 Che Razak, R. (2010). The Relationship Between Organizational Learning Capability and Technological

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Innovation Implementation. University Grant. Amount: RM 10,000.00 Che Razak, R. & Mat, N. (2010). Entrepreneurial Activity on Micro-Credit and Women Entrepreneurs’ Performance. University Grant. Amount: RM 10,000.00 Che Razak, R., Faridahwati, S, Chadrakatan, S, Azlan, Y (2011). Kajian Pemoptimuman Pengurusan Sumber Manusia: Analisis Pertindihan Kerja. Research Report. Angkatan Koperasi Kebangsaan Malaysia Berhad (ANGKASA) Grant. Engku Nazri, Ku Rohana, Che Razak, R. & Moharis (2005). Competitive Benchmarking of Penang Beach Hotels. Research Report. University Grant. Amount: RM 12,875.50

Arpah, A.B, Che Razak, R., Habibah, T (2005). Factors that effect the Non Corporate Demand for Health Insurance. Research Report. University Grant. Amount: RM18,630.00

Hendrik, L, Che Razak, R. , Halim, M. et al. (2005). A Study on Service Quality of Interest Free Banking Operations. Research Report. University Grant. Amount: RM18,992.00.

Asiah,B, Harlida,W, Azlin Namili, R., Abdul Halim, A.M. & Che Razak, R.. (2003). Kesedaran Pekerja Terhadap Hak Dan Faedah Undang-Undang Buruh. Research Report, Faculty Grant. RM3000.00. (Malay)

Lim, K.T., Che Razak, R., & Asmat, N.T (1995). A Goal Programming Model to Optimise Departmental Preference in Course Assignment at the School of Management, University Utara Malaysia. Research Paper, School of Management, UUM. Research Grant: RM3000.00.

Consultancy Projects Study of Local Music Industry with Ministry of Domestic Trade

and Consumer Affairs. Value: RM255,070.17. (Principal Consultant) Study of Work Procedures and Process and Human Resource Structure with Bank Rakyat. Value: RM100,000.00.

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Study of Work Procedures and Process at Government Agencies With MAMPU. Value: RM226,000.00. Operations Consultant, Sutera Inn Hotel, Kota Bharu, Kelantan Study Effectiveness of the program at GiatMara with Ministry of Entrepreneur and Cooperative Development. Value RM326,712.45.

Publications (Journal/ Proceedings/ Report)

JOURNAL Nordin, N. & Che Razak, R. (2014). Kano-Q dan Kano-SS Model for Non Linear Doctor Service Delivery Assessment based on Patient Satisfaction and Dissatisfaction. Journal BMC Health Service Research. (under reviewed) Nordin, N. & Che Razak, R. (2014). Patients Complaint and Compliment Analysis of Hospital Services. Journal of Operation Management. (under reviewed) Luqman, A, Che Razak, R. and Ismail, M. (2014). An empirical analysis of the determinants of mobile commerce continuance usage intention in Malaysia. Computers in Human Behavior (under reviewed) Ismail, R., Che Razak, R. & Mad Lazim, H (2014). Manufacturing Strategy from the perspective of the Malaysian Manufacturing Sector. International Journal of Operations and Production Management (under reviewed) Nordin, N. & Che Razak, R. (2014). The concept of Kano-QFD Integration for Non Linear Customer Evaluation for Product and Service Design. Journal of Advanced Review on Scientific Research, Vol 4, No 1, Page 1-6. ISSN: 2289 7887 Luqman, A, Che Razak, R. and Ismail, M. (2014). A review on mobile commerce continuance intention studies and its underlying model. Journal of Basic and Applied Scientific Research, Vol 4(3s), 1-9. ISSN: 2090-4304 Ab. Rahim, S, Ab. Wahab, N dan Che Razak, R. (2014).

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Developing Motorsports Talents towards Achieving a Successful and Sustainable Business Ventures Framework upon Completion of an active Motorsports Career. International Journal of Trade, Economics and Finance, Vol 5 (4), 369 – 373. Ismail, R., Che Razak, R. & Mad Lazim, H (2014). Manufacturing Technology Impact on Environmental Factors and Manufacturing Performance. Applied Mechanics and Materials Vols. 541-542, 1532-1536 (Scopus Index). ISSN:1662-7482 Ekpe, I., Che Razak, R. & Mat, N. (2013). The Performance of Female Entrepreneurs: Credit, Training and the Moderating Effect of Attitude towards Risk Taking. International Journal of Management, 30 (3), 10-22. Nordin, N. & Che Razak, R. (2013). Pengintegrasian Quality Function Deplyment (QFD) dan Model Kano bagi menilai Kepuaan dan Ketidakpuashatian Pelanggan terhadap Servis oleh Hospital Awam, Jurnal CREAM 2/2013, Kementerian Pengajian Tinggi Zakaria, M.N. & Che Razak, R. (2012). Pengaruh Amalan Pembangunan Sumber Manusia terhadap prestasi pihak berkuasa tempatan. Malaysia Labour Review, 5(1). 33-44. Ekpe, I., Che Razak, R. & Mat, N. & (2012). Loan Access, Skill Acquisition, Bonding And The Moderating Effect Of Self-Confidence On Women Entrepreneurs’ Business Performance: A Case Of Nigeria. International Journal Of Business And Management Studies, 4(1), 77-85. ISSN: 1309-8047 Mat, A. & Che Razak, R. (2011). Empirical Research on The Relationship Between Organizational Learning Capability and Success of Technological Product Innovation Implementation In Electrical and Electronics Sector, Australian Journal of Basic and Applied Sciences, 5(11), 730-738. ISSN: 1991-8178 (ISI JOURNAL: SJR= 0.027) Ismail, M. and Che Razak, R. (2011). The determinant factors that influencing young consumers’ acceptance of Mobile Marketing in Malaysia. African Journal of Business Management, 5(32), 12531-12542. ISSN: 1993-8233. ISI INDEXED JOURNAL (Impact factor 1.105).

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Ekpe, I., Mat, N. & Che Razak, R. (2011). A literature Review of Attributes, environment factors and women entrepreneurial activity: Asian Social Science Journal, Canadian Center of Science and Education, 7(9), 124 – 130. ISSN 1911-2017 [SCOPUS INDEXED JOURNAL] Ekpe, I., Mat, N., & Che Razak, R. (2011). A qualitative analysis of micro-credit group liability and women entrepreneur’s performance. Business and Management Review, 1(5), 33-39. ISSN 2047-0398 Mat, A. & Che Razak, R. (2011). The influence of organizational learning capability on success of technological innovation (product) implementation with moderating effect of Knowledge Complexity. International Journal of Business and Social Science, 2 (17), 217-225. ISSN 2219-1933 Ismail, M. and Che Razak, R. (2011). A Short Review on the Trend of Mobile Marketing Studies. International Journal of Interactive Mobile Technologies, 5(3), 38-42. ISSN: 1865-7923 (EBSCO) Nordin, N. & Che Razak, R. (2011). A conceptual Kano and Quality Function deployment Framework for Healthcare Service. International Journal of Business and Technopreneurship, 1 (1), 173 – 188. ISSN 2231-7090 Ekpe, I., Mat, N. & Che Razak, R. (2010). The Mediating Effect of Opportunity for Entrepreneurial Activity on Micro-Credit and Women Entrepreneurs’ Performance: A Conceptual Framework. International Journal of Business and Social Science 1 (3); December 2010. 234-238. ISSN 2219-1933. Ekpe, I., Mat, N. & Che Razak, R. (2010). The Effect of Microfinance Factors on Women Entrepreneurs’ Performance in Nigeria: A Conceptual Framework. International Journal of Business and Social Science Vol. 1 No. 2; November 2010. Page 255 – 263. ISSN 2219-1933 Ismail, R & Che Razak (2010), Lean Research on Malaysia

Manufacturing Sector: A Literature Review. Journal Of

Technology And Operations Management , Vol. 5 No. 1, July, 2010,

ISSN 1823-514X.

Ahmad, R., Che Razak, R. & Daud, R. (2008). Pre Installation of

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Advanced Manufacturing Technology (AMT) Towards Manufacturing Performance, Journal of Technology and Operations Management, Vol 1. No. 2, 85 – 112. Nazlida, M & Che Razak, R.. (2004). Consumer Ethnocentrism: The relationship with domestic products evaluation and buying preferences. International Journal of Management Studies, Vol 11 (Special Issue), Feb. 2004, Universiti Utara Malaysia. 1 – 16. ISSN : 0127-8983

Che Razak, R..(2003). Quality Measurement in Malaysian Public Hospital through Patient Satisfaction, Jurnal Manajemen & Bisnis, Vol. 5, N0. 2, Mei 2003. Universitas Syiah Kuala, Indonesia. ISSN: 1411-2701

Che Razak, R.. (2003). Productivity Measurement in Public Sector: A case study of the Malaysian Government Hospital. Asian Academy of Management Journal. Vol. 8, No. 2, July 2003, ISSN 1394-2603

Ramayah, T, Muhamad, J, Mohd Nasser, M.N., Che Razak, R., Ling, K.P (2003). Receptiveness of Internet Banking by Malaysian Consumer. The Case of Penang. Asian Academy Management Journal. Vol. 8, No. 2, July 2003, ISSN 1394-2603

Che Razak, R.. & Muhamad, J (2001). Comparison of Data Envelopment Analysis vs. Ratio Analysis in Efficiency Measurement of Malaysian Public Hospital, Jurnal Manajemen & Bisnis, Universitas Syiah Kuala, Indonesia. Vol. 2 (1). ISSN: 1411-27701

EXHIBITION AWARDS Nordin, N & Che Razak, R et al. (2012). Silver medalist at the Innovation Expo and Research Exhibitions UniMAP 2012. Quality Function Deployment-Kano- Analytical Hierarchical Process: Integrated Decision Model for Healthcare Services. PROCEEDINGS/REPORTS

Sallehudin, H., Ismail, M. and Che Razak, R. (2014). Factors influencing the Cloud Computing Implementation in Public Sector. Paper presented at 3rd International Seminar on Entrepreneurship and Business 2014, 14th December 2014, Kota

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Bharu, Kelantan. Ghani, N.B and Che Razak, R. (2014). Predicting Consumer Intentions to use Online Shopping and Attitude as a Mediator: A proposed Framework. Paper presented at 3rd International Seminar on Entrepreneurship and Business 2014, 14th December 2014, Kota Bharu, Kelantan. Ekpe, I., Che Razak, R. et al. (2014). Entepreneurial Skill Acquisition with Self Employment Practice among Graduates from Malaysia Public Universities: A Conceptual Model. Paper presented at 3rd International Seminar on Entrepreneurship and Business 2014, 14th December 2014, Kota Bharu, Kelantan. Sallehudin, H. and Che Razak, R. (2014). Determinants of Cloud Computing Adoption in Public Sector. Paper presented at International Conference on Business, Science and Technology 2014, 25 – 26 April 2014, Haatyai, Thailand. Luqman, A, Che Razak, R. and Ismail, M. (2014). Modelling mobile commerce continuance usage intention: An early insight. Paper presented at Terengganu International Business and Economics Conference 2014, 25 - 27 September 2014, Terengganu, Malaysia. eISBN: 978-983-41527-8-9 Luqman, A, Che Razak, R. and Ismail, M. (2014). A short review on the trend of mobile commerce continuance intention studies and its underlying model. Paper presented at the 3rd International Conference on Business and Communication (ICBC 2014), 23 - 24 April 2014, Kuala Lumpur, Malaysia. Ismail, R, Che Razak, R. & Mad Lazim, H (2013). Manufacturing Technology Impact on Environmental Factor and Manufacturing Performance. Paper Presented at the Proceedings ICCMA, 5-8 December 2013. Sydney, Australia. Nordin, N & Che Razak, R. (2013). Service Gap Analysis based

on Service Satisfaction Model for Admission and Discharge

Service Delivery. Paper Presented at the Proceedings Evaluations of Learning Performance Improvement International Conference (ELPIIC) 2013,, 25-26th February 2013. Kota Bharu, Kelantan.

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Abd Aziz, I., Che Razak, R. et al. (2012). Abd Aziz, I., Che Razak, R. et al. (2013). Report of “Operational Framework for International Student Management”. Ministry of Higher Education Malaysia (MOHE). Ismail, R, Che Razak, R. & Mad Lazim, H (2012). Technology Road Mapping for Malysian Lean Manufacturer. Paper Presented at the 2nd Annual Summit on Business and Entrepreneurial Syudies (ASBES 2012), Kuching, Sarawak. Romlee, R & Che Razak, R. (2012). Fostering The Organizational Performance of Higher Education Through Quality Management Practices: The case of Malaysia Public Universities. Paper Presented at the Proceedings International Conference & Carnival on Management System (InCaMS), 7–8 November 2012, Kangar, Perlis. Romlee, R & Che Razak, R. (2012). Mapping The Links Between Quality Management Practices, Human-Oriented Elements and Organizational Performances: A Structural Equation Modelling Approach. Paper Presented at the Proceedings International Conference & Carnival on Management System (InCaMS), 7–8 November 2012, Kangar, Perlis. Nordin, N & Che Razak, R. (2012). Phase 1, 2 and 3 of Kano-QFD House of Quality based on Complains and Compliment of Doctor Care Services. Paper Presented at the Proceedings Global

Leaders Forum and Conference (GLFC) 2012, 11-12th December 2012. Kota Bharu, Kelantan. Ismail, R, Che Razak, R. & Mad Lazim, H (2012). Mediating Effect of Manufacturing Technology on Environmental Factor and Operational Performance. Paper Presented at the Proceedings 2nd Annual Summit on Business and Entrepreneurial Studies, 15th -16th October 2012. Kuching, Sarawak. Ekpe, I., Che Razak, R. & Mat, N. (2012). Loan Access, Skill Acquisition, Bonding and the Moderating Effect of Attitude on Women Entrepreneurs’Business Performance: A Case of Nigerian. Paper Presented at the Proceedings International

Conference On Business And Management (ICBM), April 2012

Izmir – Turkey Ismail, M., Che Razak, R. & Mat, A.(2011). Predicting Consumers’

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Acceptance of Mobile Marketing in Malaysia: An empirical analysis. Paper Presented at the Proceedings – 25th Australian and New Zealand Academy of Management (ANZAM) Conference, New Zealand, 7-9 December 2011. Zakaria, M.N & Che Razak, R. (2011). Amalan Sistem Penyampaian Perkhidmatan Dan Prestasi Pihak Berkuasa Tempatan. Paper Presented at the Proceedings International Conference on Management (ICM 2011) Proceeding, ISBN : 978-

967-5705-03-8 Mat, A. & Che Razak, R. (2011). The Relationship between Organization Learning Capability and Technological Process Innovation Implementation: An empirical evident. Paper Presented at the Proceedings 1st International Conference on Accounting, Business and Economics (ICABEC2011), November 2011. Nordin, N. , Che Razak, R. , Syed Idrus et al. (2011). Prototyping A Kano-QFD Integration. Paper Presented at the Proceedings Malaysian Technical Universities International Conference on Engineering & Technology (MUiCET 2011), November 2011.

Ekpe, I., Che Razak, R. & Mat, N. (2011). Women Entrepreneurs’ Performance: Credit, Training And The Moderating Effect Of Attitude Towards Risk-Taking. Paper Presented at the Proceedings - International Conference on Rural Development and Entrepreneurship (ICORE), Kuching, Sarawak, 28-30 May, 2011.

Ismail, M., Che Razak, R. & Mat, A.(2011). Towards Developing A Comprehensive Model in Determining The Acceptance of Mobile Marketing. Paper Presented at the Proceedings – International Management Conference (IMac) 2011, Kuala Terengganu, 16-17 April, 2011. Ekpe, I., Mat, N. & Che Razak, R. (2011). Attributes, environment factors and women entrepreneurial activity: A literature Review. Paper Presented at the Proceedings - The 2nd International Accounting and Business Conference, Johor Bharu, Malaysia, 16-17 February 2011. Mat, A., Che Razak, R. & Ismail, M. (2010). The influence of Between Organizational Learning Capabilities on

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Technological Innovation Implementation: A proposed framework. Paper Presented at the Proceedings - International Economic & Business Management Conference (IEBMC), Universiti Tenaga Nasional, Kuantan, Pahang.

Ismail, R.M.& Che Razak, R. (2010) Manufacturing Flexibility Contribution towards Lean manufacturing Implementation En route to increase operation performance: A Proposed Framework. Paper Presented at the Proceedings- The Second International Conference on the Roles of the Humanities and Social Sciences in Engineering ICoHSE2010, 12 –14 November 2010

Ismail, M., Che Razak, R. & Mat, A. (2010). The effect of Attitude on Mobile Marketing: A conceptual framework. Paper Presented at the Proceedings - The Second International Conference on the Roles of the Humanities and Social Sciences in Engineering ICoHSE2010, 12 –14 November 2010

Nordin, N. & Che Razak, R. (2010). A conceptual Kano and Quality Function deployment Framework for Healthcare Service. Paper Presented at the Proceedings- International Conference on the Roles of Humanities and Social Sciences in Engineering 2010. Bayview Beach Resort, Penang, Malaysia, 12 -14 November 2010. (Best Paper Award) Ekpe, I., Mat, N. & Che Razak, R. (2010). The Effect of Microfinance Factor on Women Entrepreneurs’ Performance in Nigeria: A Conceptual Framework. Paper Presented at the Proceedings- The International Conference on Sustainability in Business 2010, Pullman Putrajaya, Malaysia, 11-12 November 2010. Che Razak, R. (2010). Public Sector Productivity in Malaysia. Paper Presented at the Proceedings- In Meeting of Experts on the Public Sector Productivity, Asia Productivity Organisation (APO), Tokyo, 15th to 17th February 2010. Ismail, M., Che Razak, R. & Mat, A. (2009). Mobile Marketing Acceptance in Malaysia: A conceptual Framework. Paper Presented at the Proceedings- The 14th Asia Pacific Management Conference, Airlangga University, 18 – 20 November, 2009. Mat, A., Che Razak, R. & Ismail, M. (2009). The relationship Between Organizational Learning Capability and Technological Innovation in Manufacturing Sector. Paper

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Presented at the Proceedings- The 14th Asia Pacific Management Conference, Airlangga University, 18 – 20 November, 2009. Norshahrizan, N, Che Razak, R. & Syazwan, M. (2009). Knowledge Based Management on Quality Fucntion Deployment (QFD) Implementation for Engineering Thinking Skill in Higher Academic Institutions. Paper Presented at the Proceedings- International Conference on Strategic Planning & Quality Assurance in Higher Education in the Muslim World, 20th – 22th July 2009, Kuala Lumpur. Karia, N., & Che Razak, R. (2007). Logistics Assets That Payoff the Competitive Advantage, pp.33-39. In Ed. Khalid S. Soliman (2007), Information Management in the Networked Economy: Issues & Solutions, International Business Information Management Association, New York [ISBN 978-0-9753393-7-4]. Dublin, Ireland. 20 – 22 June, 2007. ISI Proceeding, 5 Cititions

Hasmi, M & Che Razak, R. (2007). Strategic Decision Making Practices and Organization Performance: A Conceptual Perspective of Malaysian Organization. Paper Presented at the

Proceedings- 2007 Oxford Business & Economics Conference (OBEC). St. Hugh College, Oxford, UK. June 24-26, 2007

Farah Diyana, Che Razak, R. & Osman, AA. (2007). Collaborative approach and integrartion for successful technology commercialization process: a study among manufacturing companies in the northern region of Malaysia. Paper Presented at the Proceedings- The 1st Enterpreneurship and Management International Conference(EMIC), UiTM , Putra Palace Hotel. Dec 5 – 7 , 2007.

Ahmad, R., Che Razak, R. & Daud, R. (2006). Pre-Installation And Installation Of Advanced Manufacturing Technology (AMT) Towards Manufacturing Performance. Paper Presented

International Conference on Technology and Operations Management,. SBM ITB and FTM UUM, Institut Teknologi Bandung, Bandung, Indonesia. Dec 1st – 2nd , 2006.

Hami, N., Che Razak, R. & Osman, AA. (2006). Critical Success Factors Towards Soft Technology Implementation: Survey Results. In Proceeding International Conference on Technology

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and Operations Management,. SBM ITB and FTM UUM, Institut Teknologi Bandung, Bandung, Indonesia. Dec 1st – 2nd , 2006. Farah Diyana, Che Razak, R. & Osman, AA. (2006). Technology Commercialization Process: A Review And Some Issues. In Proceeding International Conference on Technology and Operations Management,. SBM ITB and FTM UUM, Institut Teknologi Bandung, Bandung, Indonesia. Dec 1st – 2nd , 2006. Osman, M, Ramayah, T, Cheng, Y.H & Razli C.R (2006). Does ISO 9001 Certification Matter in company performance? In Proceeding Academy for Global Business Advancement Third World Congress, Kuala Lumpur, Malaysia. January 4 – 6, 2006. Ramayah, T, Fauziah, M.T, Ling. K.P & Razli C.R (2006). The Discriminatory Role of Security Concern, Price Concern and Awareness in Internet Banking Adoption. In Proceeding Academy for Global Business Advancement Third World Congress, Kuala Lumpur, Malaysia. January 4 – 6, 2006. Osman, M, Ramayah, T & Razli C.R (2005). Entering New Export Market: The Contribution of Marketing Factors. In Proceeding Academy for Global Business Advancement Conference, New Delhi, India. January 3 – 5, 2005. Arpah, A.B, Habibah, T & Che Razak, R. (2006).Factors that Affect the non Corporate Demand for Health Insurance. In Proceeding 3rd Internaltional Conference on Banking and Finance, May 11-13, 2005. University Szczecinski, Poland. Arpah, A.B, Che Razak, R., Habibah, T (2005). Demographic Analysis on Health Insurance Ownership. In Proceeding APRIA Tokyo Conference: The New Challenge Sustainable Solvency in the Asia Pacific Insurance Industry, July 30 – August 2, 2006. University Szczecinski, Poland. Hami, N., Che Razak, R. & Osman, AA. (2005). Critical Success Factors towards Soft Technology Adoption: A suggested Framework. In Proceeding National Conference on Management of Technology and Technology Entrepreneurship, Johor Bharu, May 31 – June 2, 2005. Hirun, A.I, Che Razak, R., Hendrik, L, Khairul, A. & Darwina, A. (2005). Measuring Customer perceptions on Service Quality on the Islamic Banking Operations in Malaysia. In Proceeding 3rd International Islamic Banking and Finance Conference,

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November 16-17, 2005. Monash University of Malaysia, Kuala Lumpur. Norzieriani, A., Halim, M.L & Che Razak, R.. (2005). Consumer complaining Behaviour (CCB): Consumers’ Evaluations on Service Recovery Strategies and Future Intention. In Proceedings Asia Pacific Marketing Conference, November 22 – 23, 2005, Kuching, Sarawak, Malaysia. Hendrik, L., Che Razak, R., Halim, M.L & Darwina, A.A. (2005). Service Quality and Customer Preference Towards Islamic Banking In Malaysia: A Study Using Carter Model. In Proceedings International Conference on Operations and Supply Chain Management, December 15-17, 2205. Bali, Indonesia.

Osman, M, Jasman, J., Ramayah, T. & Che Razak, R. (2004). Malaysia’s SMEs International Involvement – Revisiting Evidence from the 1990s. In Proceedings 3rd International Conference on Small and Medium Sized Enterprises in a Global Economy, Holiday Villa Subang, Kuala Lumpur, Malaysia, 6-7 July 2004

Osman, M, Ramayah, T., Jasman, J & Che Razak, R. (2004). Export Market Diversification: Evidence Prior to the 1997 Economic Crisis. In Proceedings International Borneo Business Conference 2004.:The Impact of Contemporary Environment on Economics and Business, Sutera Harbour Resort and Spa, Kota Kinabalu, Sabah, Malaysia, 9-11 December 2004 Hendrik, L., Che Razak, R. & Darwina, A.A. (2004). Forecasting Practices and Comparative Analysis of Potential Selective Methods in a Small Medium Company in Selangor: A Case Study . In Proceedings International Borneo Business Conference 2004.:The Impact of Contemporary Environment on Economics and Business, Sutera Harbour Resort and Spa, Kota Kinabalu, Sabah, Malaysia, 9-11 December 2004

Che Razak, R. (2003). Productivity Measurement through Data Envelopment Analysis: Malaysian Experience (Public Sector). Study Meeting on TFP Measurement Analysis: Sector Specific, 26-29 August 2003, PJ Hilton Malaysia. Invited Speaker. Organised by Asian Productivity Organisation, Tokyo, Japan.

Manisah, O & Che Razak, R. (2003). Pelaksanaan Strategi Teknologi terhadap Daya Saing Syarikat dalam Industri Kecil dan Sederhana. National Conference on Management Science and

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Operations Research, 24-25 Jun 2003. (Malay)

Hendrik, L, Che Razak, R. & Darwina, A.A (2003). The Practices of Forecasting in Local Manufacturing Industry: An Exploratory Study in Kedah. National Conference on Management Science and Operations Research, 24-25 Jun 2003.

Selvam, P & Che Razak, R. (2003). Study on Relationship Between Store Image and Store Loyalty. In Proceedings The 1st International Conference on Asian Academy of Applied Busines Conference, 10-12 July 2003.

Che Razak, R., Nurretina, A.S, Zainal Amin, A., Ahmad Shamsul, A.A. & Selvan, P. (2003). Masalah Cetak Rompak dalam Industri Muzik Tanah Air Menurut Perspektif Undang-Undang, In Proceedings International Conference on Disaster Management 4th 2003; Langkawi.. ISBN: 983-2089-00-1 (Malay)

Che Razak, R., Nurretina, A.S., Selvam, P, Ahmad Shamsul, A. & Zainal Amin. A. (2003). Kajian Kedudukan Industri Muzik Tempatan. Laporan Akhir Perundingan. (Malay)

Norhasmini, A. G. & Che Razak, R. (2002), Children Attitudes toward television advertising, Asia Pacific Economics and Business Conference 2002, 2-4 th October, 2002. ISBN 983-2373-65-4

Nazlida, A. & Che Razak, R. (2002), Consumer Ethnocentrism in Peninsular Malaysia. Asia Pacific Economics and Business Conference 2002, 2-4 th October, 2002. . ISBN 983-2373-65-4

Che Razak, R. & Muhamad, J. (2001). Technical and Scale Efficiency: An Empirical Analysis in Malaysian Public Sector. In Proceedings The Fourth Asian Academy of Management (AAM) Conference 2001, Johor Bharu, Johor, 10-13 November 2001.

Razli, C. R & Juhary, A. (2001). Small and Medium Enterprises and E-Commerce: Prospect, Problems and Structure. In Proceedings International Conference on Management Education, Ho Chi Minh City, Vietnam, September 12-14, 2001.

Razli, C. R & Osman, M. (2001). Innate vs. Adoptive Exporters- The Case of Malaysian SMEs. Dalam prosiding Persidangan Pertama Kebangsaan Keusahawanan dan Perniagaan Kecil, Langkawi, September 8-9, 2001.

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Che Razak, R.. & Muhamad, J (2001). Service Quality and Usage of Government Hospitals in Malaysia. In Proceedings The 2nd Conference on Disaster Management II; Surabaya, May 3-5 2001. ISBN: 983-2078-16-4

Che Razak, R.. & Muhamad, J (2000). Productivity Measurement of Government Hospital. In Proceedings of the National Conference on Management Science & Operations Research, November 20 & 21, 2000.

Che Razak, R.. & Muhamad, J (2000). Pengukuran Kecekapan Hospital Kerajaan. Simposium Penyelidikan Pengurusan Siswazah, 15-16 November 2000.

Shahimi, M & Che Razak, R. (2000). Laporan Akhir Penyelidikan. Aplikasi Penyelidikan Operasi dalam syarikat sektor pembuatan di Utara Semenajung Malaysia. Faculty Grant RM3000.

Razli,C.R & Muhamad, J (1999). Productivity Measurement in the Malaysian Public Sector. In Proceedings of The Third Asian Academy of Management International Conference, July 16-17.

Abdul Razak, S., Razali, M.Z, Bidin, Y., Ali Yusob, M.Z., Che Razak, R. et al. (1997). Laporan Akhir: Kajian Program Giat Mara. Universiti Utara Malaysia.

Rosli, M & Razli,C.R (1995). Komitmen dan Kepuasan Kerja dikalangan Pengurus Bank di Malaysia, dalam prosiding Seminar Penyelidikan 1995.

Che Razak, R. (1991). Penyelidikan Operasi: Satu Pengenalan. Jurnal Visi, Julai-Disember 1991, UiTM Sabah.

(Books/Chapters)

Mat, A., & Che Razak, R. (2013). Does Innovation Types Moderate the relationship Between Organizational Learning Capability and Technological Innovation in Manufacturing Process? A Proposed Framework in Ibrahim, M.D, Ahmad, G dan Yaacob, M.R. (eds). Entrepreneurial Education and Entrepreneurship in Malaysia. Universiti Malaysia Kelantan Press. Muhamad, J & Che Razak, R. (2000). Pengukuran dan Peningkatan Produktiviti. Dalam Osman, M. dan Fauziah, T. (eds.). Pengurusan Perniagaan: Konsep, Strategi dan Operasi. McGraw-Hill. ISBN- 983-9340-15-8. (Malay) Intan, O & Che Razak, R. (2000). Ciri-Ciri Usahawan Berjaya.

Page 18 of 27

Dalam Osman, M. dan Fauziah, T. (eds.). Pengurusan Perniagaan: Konsep, Strategi dan Operasi,.McGraw-Hill. ISBN- 983-9340-15-8. (Malay) Che Razak, R. (1994). Pengantar Matematik Perniagaan (edisi kedua). Pustaka Hizbi, Selangor. (Malay) Che Razak, R. & Rohana, A (1994). Asas Statistik Perniagaan, Unit Penerbitan, UiTM Perlis. Dicetak sehingga cetakan kelima. (Malay)

PERFORMANCE EVALUATION

Teaching Level: Ph.D (English medium) Institution: Graduate School, UUM Course: Business Research Methodology Level: Masters (English medium) Institution: Graduate School, UUM Course: Decision Analysis

Management Science Operations and Technology

Management Project Management Level: Undergraduates (English and Malay

medium). English medium will be utilized if there are international students in class.

Institution: Universiti Utara Malaysia Course: Management Science Production and Operations

Management Research Methodology Operations Strategy Technology Management Operations Management Seminar Business Ethics Basic Statistics Statistics Techniques in Decision

Making Process Statistics for Technologist Level: Undergraduates (English medium)

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Institution: Universiti Teknologi MARA, Perlis Campus

Course: Quantitative Techniques in Business Decision

Level: Undergraduates (Malay medium) Institution: Universiti Kebangsaan Malaysia,

Sabah Campus Course: International Economics Level: Diploma (English medium for senior

students) Institution: Universiti Teknologi MARA, Perlis

and Sabah Campus Course: Business Mathematics Business Statistics Quantitative Methods Motivation and Creative Thinking Micro Economics

Post Graduate Research Degree

Supervision

Name Degree Title Status/ Stage Rasidah

Mahdi (UiTM)

Ph.D Mathematical Sciences

Enhancing Data Envelopment Analysis: Focus on Time-Controlled Processes

Completed

Ekpe, Isidore (UUM)

PhD Management

Women Self Employement Profit: Microfinance Issues

Completed

Mohd Nazri Zakaria (UUM)

Ph.D Management

Service Operations Practices impact to Organisation Performance in Public Sector

Completed

Adam Mat (UUM)

Ph.D Tech. Management

Learning Management Capability

Completed (posthumous)

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towards Technology Innovation.

Mohammad Ismail (UUM)

Ph.D Management

Mobile Marketing Technology Acceptance

Completed

Risyawati Ismail (UUM)

Ph.D Operations Management

Lean Practices impact towards performance of manufacturing companies. (2014 UUM Best Thesis Award)

Completed

Abdul Rahim Romeli (UUM)

PhD Management

Quality Management System in Higher Education System

Completed

Norsharizan Nordin (UMK)


Application of Quality Function Deployment in Designing of Service for the Government Hospital

Completed

Al Harbi, Mohammad Nassar A. (UUM)


Service Quality Hospitals in Saudi Arabia

Completed

Daratul Ambia Che Mit (UUM)

Ph.D Human Resource Management

Knowledge Management in HR Practices

Final Draft

Zuraimi Abdul Aziz (UMK)

PhD Management

Logistic Performance In Malaysia Service Industry Companies

Data

Collection

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Hasimi

Sallehudin (UMK)

PhD MIS A Study of Determinants for Cloud Computing Adoption in Public Sector

Data

Collection

Azyanee

Luqman (UMK)

PhD Management

Determinants Of Consumers’ Loyalty In Mobile Commerce Services

Data

Collection

Mohd Nor

Ismail (UUM)

Doctor of Business Administration Consultancy Project

Competitive Advantage of Syarikat Air Kelantan Berhad

Completed

Farah Diyana Abdul Hamid

M.Sc. Tech. Management (by Research)

Technology Transfer in Northern Malaysia Manufacturer

Completed

Rohani Abdullah

M.Sc Tech. Management (by Research)

Advance Manufacturing Technology towards performance

Completed

Norsiah Hami

M.Sc Tech. Management (by Research)

Critical Success Factors of Soft Technology in Malaysian Manufacturing Firms

Completed

Nur Bahiah

Ghani (UMK)

M.Sc Entreprenurship Management (by Research)

Determinant Factors of Consumers Intention to Purchase Online

Data Collection

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Post Graduate

Project Supervision

Nur Asyura Muhamad

M.Sc. Management Project

The influence of Hotel Services Attributes towards Customer’s Satisfaction

Completed

Sulaiman Hamzah


Layout of Audiology Department at Public Hospital

Completed

Siti Sakinah Ab Rahim


Factors Contribute to Employees Motivation Towards Individual Output Performance in Telco Company

Completed

Muhammad

Hashim

M.Sc. Management project

SCM Practices Among SME Manufacturers

Completed

Lim Yong Hooi

MBA project Consumer Acceptance and Applications of Malaysia Consumer Law.

Completed

Manisah Othman


Technology Strategy in Malaysia SMEs.

Completed

Ahmad

Murshid Abu


The relationship Quality

Completed

Page 23 of 27

Control Circle (QCC) with Quality of Work Life (QWL).

Suhaimi Hj. Mohamed


Teacher Acceptance towards New Runemeration Scheme.

Completed

Lim Soo Giap


Self-Appraisal and Its Relationship to Organisational Commitment and Job Involvement.

Completed

Abdul Wahid Nuruddin


Stress among Malaysian teachers.

Completed

Zulkifli Saidun


Entrepreneur Characteristics among students in MARA Training Skills Institute.

Completed

EXTERNAL EXAMINER (Research Degree)

Doctor of Philosophy/Doctor in Business Administration/ Master by Research

Name of Candidate Title University AbdulSattar Mathqal M Alshammari

The Relationshipbetween Strategic Planning Process, Organizational Innovation and Organizational Performance in NonProfit

Universiti Teknologi Malaysia

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Organization in the Kindom of Saudi Arabia

Agustina Fitrianingrum (DBA)

The determinant of Export Performance: The Mediating Effect of Supply Chain Performance

Universiti Sains Malaysia

Sathiskumari Ramalingam (DBA)

A Study on Supply Chain Management Practices and Organization Performance of Electrical and Electronic Manufacturing SMEs in Malaysia Competitive Advantage as a Mediator


Au Yong Hui Nee Antecedents And Outcome On Safety Behaviour With Firm-Specific Characteristics As Moderators: Evidence From Malaysian Logistics Sector


Chin Sze Hui (MSc by Research)

Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyaty


Zarina Denan Absorptive Capacity in Malaysian Manufacturibng SMEs

Universiti Teknologi MARA

Tarig Khidir Eltayeb Nourelhadi

Adoption of Green Supply Chain Initiatives by the certified manufacturing firms in Malaysia: Key drivers. Outcomes and moderating effect of relationship orientation


Jasjit Kaur A/P Ranjit Singh

Implementing Innovation : Project Team Characteristics with moderating impact of Dynamic Managerial Capabilities and Types of Innovation


Md. Harashid Haron Logistics Strategic orientations and Logistic s performances: The roles of Organizational Structure and Logistic Complexity.


Alimin Ismadi Ismail

Independent External Examiner for proposal

Graduate School of Management, Universiti Putra Malaysia

INTERNAL EXAMINER

Doctor of Philosophy

Name of Candidate Title University Sarina Muhammad The Effect of Absorptive Capacity and

Technology Compatibility on Universiti Utara Malaysia

Page 25 of 27

Technology Transfer Among Malaysian Electronics and Electrical Firms.

Chalid M. Zein

Korelasi persekitaran pengajaran dan Pembelajaran terhadap Prestasi Institusi Pengajian Tinggi Indonesia (Malay)

Universiti Utara Malaysia

TALKS / TRAINING PROVIDED (briefly for the last 3 years)

1. Trainer of Module “Consumer Satisfaction and Service quality” for Internship Student of

PUNB programme. December 2010.

2. Trainer of Module “Mobile Service Consumer Satisfaction” for Internship Student of CELCOM-PUNB programme. December 2009.

3. Trainer of Module “Research Methodology” for UUM Academic Staff. November 2009

4. Trainer of Module “Research Methodology” for Amanah Ikhtiar Malaysia Staff, Kuala Lumpur. October 2009.

5. Trainer of module “Service Quality in Hospital Services” for Hospital Public Relation Officer and Course Coordinator at College of Nursing, Penang. October 2009.

6. Trainer of module ‘Communication in Consumer Services’ for Assistant Pharmacist at Hotel Langkasuka, Langkawi. June 2009.

7. Talk on ‘Strategic management in sports’ for team managers SUKMA Kedah at State Sports Council, Alor Setar. June 2009

8. Trainer for Science Lecturer Program - “Data Analysis using SPSS” module, Universiti Teknologi Mara Perlis, April 2009.

9. Trainer for Doctoral Programme Trainning Series. Module of “Introduction of Quantitative Research”, “Data Analysis” and “How to write Ph.D proposal and Thesis”. July to October 2009.

10. Talk on “Academic Journal Writing”, Universiti Teknologi Mara Perlis, September 2006.

11. Talk on “How to represent yourself during interview”, Shahputra College, Kuantan, Pahang. April 2006

12. Trainer for Executive Development Officer of Sport Executive Council - “Project Management” module, Februariy2006

AWARD

Year Recognition

Page 26 of 27

2014 Universiti Malaysia Kelantan Special Award 2013 2013 Universiti Malaysia Kelantan Special Award 2012 2013 Jasabakti Award: 25 years Excellence Service in Government 2012 2013 Universiti Malaysia Kelantan Service Excellence Award 2012 2009 Visiting Professor at Universitas Jenderal Soedirman, Puwokerto,

Indonesia. 2008 Visiting Professor at Universitas Negeri Padang, Indonesia. 2003 UUM Best Consultant of the Year (Principal Consultant) 2002. 2000 Certificate of Author Recognition in recognition of expertise and valuable

contribution for the publication of Pengurusan Perniagaan: Konsep, Strategi dan Operasi. ISBN: 983-9340-15-8

1998 Visiting Associate Professor, Tashkent Technical State University, Uzbekistan under Renong Public Limited Company. From 1st Mac 1998 to 30 Mac 1998

1998

UUM Best Consultant of the Year 1997

REFEREE/REVIEWER

1. Editorial Board for Journal of Entrepreneurship and Business (JEB), Faculty of Entrepreneurship and Business, November 2014 to December 2016.

2. Editorial Board for The Asian Journal of Technology Management, School of Business and Management, Institut Teknologi Bandung, Indonesia.

3. Academic Advisor for Islamic College Darul Ridzuan (Private Higher Education Institute owned by Perak Government)

4. Editor Board for International UUM Postgraduate Business Journal 5. Paper Reviewer of The 13th IBIMA conference on Knowledge Management and

Innovation in Advancing Economies, Marrakech, Morocco 9-10 November 2009. 6. Editorial member of Malaysian Management Journal (MMJ), UUM 7. Reviewer of Malaysian Management Journal (MMJ) 8. Reviewer of Utara Management Review (UMR). 9. Reviewer of Asian Academy Management Journal (AAMJ). 10. Committee Member of Examination Board Pujangga Management Institute. (Private

College), 2003 11. Paper Reviewer of the 4th. Asian Academy Management International Conference,

November 2001

VOLUNTARY / SOCIETY WORK

1 Chairman, Board of Director, UUM Coperative Berhad. 2 President of UUM Academics Staff Association. 3 Chairman of Malaysia Academics Association Council.

Page 27 of 27

4 Committee Member/ Secretary of UUM Academics Staff Association. 5 Represent UUM in Tennis InterVarsiti for University Staff Championship and

Government Bodies. 6 Parents Teacher Association Chairman – Darulaman City Secondary School. February

2002 – Dec 2006. 7 Parents Teacher Association Committee – Jitra 3 Primary School. January 2002 until

now. 8 Parents Teacher Association Committee – Jitra Secondary School. January 2003 – Dec

2004.

ACADEMIC REFERENCES

Professor Datuk Dr. Raduan Che Rose Chief Executive Officer Majlis Profesor Negara Incorporated

(Email: [email protected])

Professor Dato’ Dr. Muhamad Jantan Deputy Vice Chancellor (Research and Innovation) Universiti Sains Malaysia 11050 Minden Pulau Pinang, Malaysia (Email: [email protected])

Last Updated: February 2015.

mailto:[email protected]

Documents

Page 1 of 27 CURRICULUM VITAE Current Position Professor