Pactical Use Cases for SAP Netweaver BPM

Comprise Limited 2007 - 2010

1

2011

Prac6cal Use Cases for SAP NetWeaver BPM and how BPMN can help

PMC111


Contents Introduc6on

What is BPM / Composite Applica6on Why use Composite Applica6ons

What is BPMN ? Who denes it How can it help you ?

Use-cases for SAP BPM Examples and Ideas

Example BPM Process Worked Example

2


What you should learn Where SAP BPM ts with other tools from SAP and others

How BPMN can help for bridge the gap between IT and the business

How you can use SAP BPM to create BPMN models

How these tools are used in real life

3


What you will not learn Details of every BPMN feature

See www.bpmn.org Details of how to install SAP BPM

See www.help.sap.com How to generate user interfaces

4


What is BPM / Composite Applica6ons ?


What is BPM Business process management (BPM) is a management approach focused on aligning all aspects of an organiza6on with the wants and needs of clients. wikipedia

The SAP NetWeaver Business Process Management (SAP NetWeaver BPM) component helps you model, execute, and monitor your business processes based on a common process model. www.sap.com

6

http://www.sap.com/platform/netweaver/NetWeaverFlashDemo2/index.html


What are Composite Applica6ons 7

Bac

kend

Web Services BAPI/RFC JMS

Com

posi

te A

pplic

atio

ns

Func6onality

BPM UWL E-Mail

HTML AJAX FLEX/ FLASH PDF

LOCAL DATA

REMOTE WEBSERVICE

REMOTE BAPI/RFC JMS QUEUE Data

Screens

Workow


Why BPM / Composites? 8

Get exibility from your SAP Investment Create applica6ons that are as robust as SAP with a Modern User Interface Say yes to the business where they need exibility without compromising core congura6on

Customise SAP so you don't realise you are using SAP

Reduce IT complexity and Cost of Ownership Kill o Excel, Access, ABAP, BSP and ITS - Create applica6ons on a modern web 2.0 plaJorm

Create applica6ons that will work on 4.6c now and 6.0 when you upgrade

Making a sound Investment for the future Use tools from SAP that are based on Industry Standards which enables interoperability

Deliver the SOA benets you have been promising - by using Code Free model driven development tools and packaged web services from SAP


The Business Case Elements

Eciency

Process Faster

Simplify Input

Control

Ensure Compliance

Validate Input

Extend

Suppliers

Customers

Partners

Innovate

Tune Own Prac6ce

Invent New Prac6ce

9

Higher Number of Candidates Typically Lower Value

Lower Number of Candidates Typically Higher Value

Sum of all candidates can be oset against plaJorm costs


Candidate Proling 10

Discover

Find Problem Areas

Inves6gate Root Cause (using value drivers)

First Cut Candidate List

Analyse

Dene Value Stream

Iden6fy Value Drivers

Weight Value Drivers

Second Cut Candidates List

Discuss

Candidate High Level Design

Feasibility Final Candidate List

Plan

Plan the Install for Sojware / Hardware

Create Programme Plan

Create Detail Design for Candidates


What is BPMN


What is BPMN (1)

12


What is BPMN (2) Business Process Modelling NotaTon (BPMN) is a graphical representa6on for specifying business processes in a business process modeling.

BPMN was developed by Business Process Management Ini6a6ve (BPMI), and is currently maintained by the Object Management Group since the two organiza6ons merged in 2005. As of January 2009, the current version of BPMN is 1.2, with a major revision process for BPMN 2.0 in progress. wikkipedia

13

See www.bpmn.org


What is BPMN (3) Common way to draw business processes that can be understood by BOTH business people who dene the process and IT people who have to implement the process Owen Petford

14

TechEd 2010 for Owen

Create Presenta6on

Present Listen

Owen Audience


Pools, Lanes and Flows

Process Flow: What Happens Next

Pool (Whole Process): Holds the process being executed / Modelled

Lane (Things involved in the process): Holds the steps carried out by that Thing Organisations, Functions, Roles, People,

Systems


Basic Flow Items

Activity

Gateway

Event

Activity: Step in process Human, Automated, Mapping, Reporting, Sub Process

Gateway: Flow logic

Event: Start, Stop, Pause, Restart


Use-Case for SAP BPM


Dierent Types of Apps 18

Desktop Replacement

Enterprise Applica6on

Light Weight Lij and Adapt

Robust / Scalable / Secure

Adequate / Local / Contained

Flexible / Adaptable

Static / Focused


What makes a good candidate ?

Example : Contract Management

Example : Incident Repor6ng

Example : Discount Approval

Example : Customer Innova6on

Crosses Systems Decisions

Specic Steps

Role Specic

19


Typical Use-case Tick more than 2

Process Crosses Internal or External Boundaries (e.g. Collabora6ve Demand Capture)

Process Requires Informa6on (BI) to con6nue process (e.g. Credit Control)

Process Required Specic Steps to be carried out (e.g. Returns Processing)

Process Crosses Systems (e.g. Customer Fact Sheet)

Process needs a new channel (or User Interface) (e.g. Purchase Reqs via O-line forms)

20


Use case across the business

Core Systems

Sales

Marke6ng

Service

Procurement

Supply Chain Product Development

Human Resources

Financials

Warehousing

21


Real Applica6ons 22

Sup

plie

rs

Cus

tom

ers

Procurement

Corporate

Sales and Marke6ng

Technology

Logis6cs / Produc6on

Service


Real Applica6ons 23

Sup

plie

rs

Cus

tom

ers

Procurement

Corporate

Sales and Marke6ng

Technology


Service

Easy Procurement Workbench Vendor Master Management Electronic Purchase Requis6ons Easy Purchase Requis6ons Supplier Self Service


Real Applica6ons 24

Sup

plie

rs

Cus

tom

ers

Procurement

Corporate

Sales and Marke6ng

Technology


Service

High Value Repair Portal Material Shorwall Workbench Lead Time Update Packaging Warehouse Back Order Management Packaging Material Management Food Safety Audit Product Innova6on Management Non-Conforming Materials

Dashboard Produc6on Work Instruc6ons


Real Applica6ons 25

Sup

plie

rs

Cus

tom

ers

Procurement

Corporate

Sales and Marke6ng

Technology


Service Customer Discount/Pricing Manager Customer Innova6on Management Customer Product Number Mapping Complex Contract Sales Retail Store Inventory Levels


Real Applica6ons 26

Sup

plie

rs

Cus

tom

ers

Procurement

Corporate

Sales and Marke6ng

Technology

Logis6cs / Prodcu6on

Service

Contract Call O Sales Contract Change

Management


Real Applica6ons 27

Sup

plie

rs

Cus

tom

ers

Procurement

Corporate

Sales and Marke6ng

Technology

Logis6cs

Service

Delega6on of Authority Approval Travel Pre-Approval Request Mileage Claim Finance Master Data Management Project Time Recording Project Management Cockpit 3rd Party / Oine Audit


Real Applica6ons 28

Sup

plie

rs

Cus

tom

ers

Procurement

Corporate

Sales and Marke6ng

Technology


Service Adobe Congura6on Checker User Management Wrapper Document Uploader Excel Uploader


BPM Demo 29


Worked Example


Lead Time Management

Second Cut BPMN

Consider Implementa6on

Conrm correct ow

Error Management

Final BPMN

Document Steps Final Walk through

Sign o

Review Sign O

31

User Requirement

Signed of Need

Review AS-IS

Informal Process Mapping

Post-it notes Brown Paper

First Cut BPMN

Formalise Process

Review


First BPMN 32


Second BPMN 33


Final BPMN 34


So how does BPMN help ? 35

Single Model

used by Business

and IT (no gap)

No Coding between the picture and what runs (no bugs)

Standard stops you crea6ng things that are not logical

Provides the

pegs

to hang the

technical

specica6on

s

Denes Tes6ng Paths clearly to business and IT

Backed by a standard so will evolve over 6me


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Pactical Use Cases for SAP Netweaver BPM