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Expert Services
SKIDATA.Care Pack
The modular service contract!
The uninterrupted operation of your SKIDATA systems is essential for
your business success. With the modular SKIDATA.Care Pack you get
the optimal service specific to your needs. Together, we will find the best balance between costs and benefits. You take care of your core business; SKIDATA will take care of the smooth operation of your system.
Benefits with a SKIDATA.Care Pack:
• One single agreement for operational services
• A plannable fee for operational services
• Exactly defined scope of service: clarity about included services• Maximized system availability due to preventive measures
• Options: select only needed services • Get added-value services, like Anti-Virus as service
S K I D ATA . C a r e P a c k M o d u l e o v e r v i e w *
* Availability of modules and services depends on local service organizations.
Troubleshooting.Care
Reactive Preventive Components
Hotline.Care
Prioritization.CareConnect
.Care
Spare Parts
.CareMaintenance
.Care
Upgrade.Care
Protect
.Care
Hotline.Care We are within reach whenever you need us!
Want guaranteed availability of the SKIDATA
support team? Just say when. You choose the timeframe, even if it is outside of normal office hours, and we will make ourselves available according to your requirements.
Prioritization.Care Higher priority for your
support cases!
The proper operation of your system is mis-
sion critical for your business? Interruptions
should be resolved as quickly as possi-
ble? Building on the Hotline.Care module, SKIDATA provides a guaranteed handling of
the reported incident within a specified time.
Troubleshooting.Care Take precautions with a predefined support contingent!
Cover the expenses incurred for trouble-
shooting measures and service calls in ad-
vance. Your support costs are already in-
cluded in the contract.
Connect.Care Connect your access system
to SKIDATA experts!
You can take care of your core business - SKIDATA takes care of your access solution.
With Connect.Care SKIDATA offers options
for efficient support including remote mon-
itoring.
• On-demand remote connection
in case of an issue
• Secure remote connection for fast
and efficient troubleshooting• Remote Monitoring
Further information are available at the respective factsheet.Availability of modules and services depends on local service organizations.
Future-proofTransparent
Cost OptimizedAvailability
ModularFlexible
Upgrade.Care Keep your system on
the state of the art!
In addition to maintenance of the software within the same software release, SKIDATA offers with the module Upgrade.Care options to be always up-to-date regarding software and IT equipment.
• Latest software release including installation
• Cyclic IT hardware exchange
Maintenance.Care Be prepared with targeted maintenance!
The experience of SKIDATA experts and
precise maintenance procedures guarantee
optimum cost and benefit to you.
• Regular consultation
• Hardware maintenance• Software maintenance
Spare Parts.Care We have the right spare
parts solution for you!
Availability of spare parts is essential for the
smooth operation of your facility. Determine
how quickly you want to receive spare parts and when they are required.
• Receive spare parts based on
local and central stock levels
• Receive spare parts as a
priority, exchange in advance or substitute equipment
• Annual flat fee for spare parts, with the option to include wear parts
Protect.Care Preventive security services
to avoid system downtimes!
System downtime because of virus in-
fections! Malware on USB Sticks! Lost data because of malicious software! With Protect.Care SKIDATA offers services to
avoid these scenarios.
• Initial basic security check
• Managed Anti-Virus service
Further information are available at the respective factsheet.Availability of modules and services depends on local service organizations.
Module* Short service description Basic Extended Premium Premium Plus
Hotline.Care Contact SKIDATA within standard office hours on working days • • • •
Basic amount of troubleshooting included • • •
Contact SKIDATA outside standard
office hours on working days• • •
Contact SKIDATA on weekends and public holidays • •
Contact SKIDATA 24/7 •
Prioritization.Care Standard interaction times (reaction, on-site, resolve) • • • •
Fast interaction times with prioritization • • •
Faster interaction times with prioritization • •
Fastest interaction times with prioritization •
Troubleshooting.Care Basic amount of troubleshooting according to Hotline.Care • • • •
Helpdesk/remote working time for troubleshooting included • • •
On-site working time for troubleshooting included • •
Travel expenses for troubleshooting included (excl. flights) •
Module* Short service description Basic Extended Premium Premium Plus
Connect.Care On-demand remote connection • • • •
Static, high security remote connection • • •
Standard remote monitoring • •
Individual remote monitoring •
Maintenance.Care Regularly scheduled maintenance consultation • • • •
Hardware maintenance [Level 1, Level 2] • •
Software maintenance [Level 1, Level 2] • •
Upgrade.Care Information about the latest software and hardware • • • n/a
Latest software release including installation • • n/a
Cyclic IT Hardware exchange • n/a
Protect.Care Initial basic security check according to security guideline • n/a n/a n/a
Anti-Virus as a service • n/a n/a n/a
Spare Parts.Care Provide spare parts within a defined time • • • •
Exchange in advance • • •
Spare parts (excl. wear parts) included • •
Wear parts included •
* Availability of modules and services depends on local service organizations. Exact values, local availability of SKIDATA service teams, as well as potential interaction times are specified in the contract.
Choose the option (Basic, Extended, Premium, Premium Plus) per modul that fits best to your needs.The option “Basic” is the standard service and valid if no other option has been chosen.
© 2017 SKIDATA AG. All rights reserved. This promotional brochure contains general information and is not part of a contract unless explicitly agreed otherwise. The content provided herein is subject to change and possible editorial errors. SKIDATA® and sweb® are registered trademarks of SKIDATA AG in the United States, the European Union and other countries. Product specifications are available at your local authorized SKIDATA distributor.
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5083 Grödig / Salzburg
Austria
tel +43 6246 888-0
fax +43 6246 888-7
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