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On-site Office RequirementsUpdated at : Jan 2015

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A private office to accommodate sales and marketing personnel of 12 – 15 Pax Space requirements between 70m2 – 100m2 depending on usable area

Program Sales & Member Services Office Requirements

CXN Ideal ConfigurationSales Room (70-80% useable area)Secure administration / File Store & Manager AreaWelcome area for Member Services to great guests, alternatively this can be

done at the lobby or designated area (roaming or with fixed desk)Training / briefing area

OptionalNatural light is always preferred, but appreciate that could be a tough askBased on the number of people in the office there may be considerations to try

reduce our personnel passing other departments

Utilities [Standard]Capacity for not less than 15 phone lines [Caller ID & Call Routing for Inbound Calls]Internet Connected & Wifi CapableCleaning Service / trash collection We can work around most space and configurations - I have some examples below to give you a visual on our standard Member Services Centre setup.

Inclusions

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Program Sales & Member Services Office Requirements

Example Configuration 1Hotel Room Conversion – On-site Mem Ser. Office

Hotel Rooms offered as office space - 901, 902, 903, 904 (total 100 m2).

Room 1 admin and management / connected to

Room 2 primary sales team

Room 3 overflow sales team

Room 4 Member Reception doubling as Sales & Training

Rooms remove standard Hotel Fittings (except fridges and televisions for training / coaching / sales pres).

Sales Rooms fitted out with desks or banquet tables for sales agents.

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Program Sales & Member Services Office Requirements

Example Configuration 2Back-Office Conversion – On-site Mem Ser. Office

This is approx. 90 m2 – and fits about 18pax at capacity + reception.The layout in the sales floor is maximizes space and easy monitoring and coaching.

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Program Sales & Member Services Office Requirements

Example Configuration 3Back-Office Conversion – Repurpose Corridor and Storage Areas

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MARCOM CRM Engagement Suite

MARCOM CRM & engagement suite is used for managing information of hotel member card, which connects the database and website. The administrator can be easy and effective to operate the system. In MARCOM, we can manage information on the hotel memberships, and the system can generates automated reports on sales, employee, payroll, and expense etc. The objectives of MARCOM are to acquire new customers, retain the right existing customers and grow the relationships with existing customers. Your enterprise will works smooth and easy.

The MARCOM system includes five functions, such as:

· Database Management.

· Sales Lead Management.

· Outbound CRM Management.

· Performance Management.

· Member Activity Management.

Accessing Connxion CRM Suite

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MARCOM CRM Engagement Suite

Marcom Architecture Overview

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Recognition & Rewards Platform

Recognition & Rewards Platform

Connxion's recognition & rewards platform enables enterprises to launch a local or regional recognition and rewards program. Retaining customers is far more efficient that acquiring new customers. Points provides your business with the tools to engage and delight your clients, in turn prompting increase visit frequency and transactions.

Applications for your BusinessBuild a locally based rewards catalogue to recognize

and reward repeat business.Enhance your current customer recognition and

engagement process with sophisticated marketing and communications tools.

Target your marketing and advertising dollars to the right customer segment, thus reducing costs and retaining high value clientele.

Increase customer touch points with your business and channel marketing to a captive client base.

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Client configuration for accessing Connxion suite

Client configuration for accessing Connxion suite

All Connxion’s system platform use a common Web browser as the entry point of interface, the client hardware specification is determined by the minimum Web browser requirements for the client operation system.

Mobile users can access the system using a connection via VPN or the Internet. They can connect to MARCOM as if they were at their desk, and the full functionality available to them at their desk is available to them via Internet - the interface is exactly the same. Because MARCOM only delivers HTML and JavaScript to the user's Web browser, it is ideally suited to this type of usage. Any security implications can be overcome via firewall software, ensuring the integrity of data at all times, and by encrypting all data transferred.

Software and ApplicationsNo installation is required on the PC or laptop of networked users for core MARCOM functions, as the Web browser is usually pre-installed. Some features of MARCOM, such as Mail Merge, Charting, Spreadsheet and Reporting. Web Office Component may require the installation of plug-ins and external applications. These are outlined in the next section.

Microsoft Internet Explorer (7.0 or above) is supported with our platform. If there is experience performance issues with IE, it maybe be due to the number of HTTP connections open at any concurrently. To prevent this issue affecting MARCOM performance, it is recommended that MARCOM is opened with intranet network.

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Client configuration for accessing Connxion suite

Adobe Reader: To view MARCOM reports in Adobe PDF format, Adobe Reader must be installed on the client machine. The Adobe Reader can be downloaded from www.adobe.com.

Microsoft Office Web Components Plug-in (OWC) for MARCOM reporting: Office Web Components are a collection of Component Object Model (COM) controls for publishing spreadsheets, charts, and databases to the MARCOM functions. They are also used to view these items when published and to view member data pages.

Microsoft Office applications: Users who wish to use the export document merge features supported by MARCOM should have Microsoft Office Excel 2003 or later installed on their machines. The data upload feature accepts files in *.XLS format, created by Microsoft Office Excel 2003 or later versions. Data Upload also accepts *.CSV files.

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Optional services for delegated data hosting

Optional configuration for delegated data hosting. MARCOM installations comprise of a web / application server that run IIS and mailing engine and a database server to store the records. A file share is also required to store library files, although this is generally stored on the web server. The following provide general recommendations for MARCOM installations, as well as specifications for large MARCOM installations.

General System RequirementFor the web server we recommend using disk mirroring (RAID 1). For the

database server we strongly recommend using a RAID 10 disk array system.The RAID 10 allows you to swap out a failed drive with minimal disruption to

your production environment and improves performance. Larger sites should consider the use of a fiber.

Each site must have adequate backup and recovery capabilities.We recommend that you use an Uninterruptible Power Supply (UPS).We strongly suggest that you have a "hot stand-by" system that has a backup

database. This standby system should have a very similar configuration to the primary production system.

The standby system can also be used for development and testing.The amount of disk space required varies widely based on the number of

customer records, archiving plans, and backup policies. The disk space can also vary widely based on the amount of information held for each customer. Therefore, it is important to try to estimate this prior to installation and purchase sufficient disk storage to allow for significant growth in the volume of data.

It is important to keep in mind what type of user will be working with the system. For example, 100 call center users use the system more intensively than 100 sales and marketing users.

The guidelines given below are for call center type users on a non-customized system. Please bear in mind that product customizations can significantly impact the performance of MARCOM and should be carefully evaluated when specifying hardware.