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AT A GLANCE
OUR STORYMount Carmel Health System looks at healthcare differently. Beyond providing exceptional and advanced care when people need us most, we’re about preventing people from getting sick. From innovative health and wellness programs, to assembling the best medical teams, to investing in the latest technologies, to delivering care that is best for each person’s unique situation—we’re improving central Ohio’s health.
It’s called people-centered care. And, it’s the essence of everything we do.
A PEOPLE-CENTERED HEALTH SYSTEM
PEOPLE-CENTERED CARE
ENGAGED COLLEAGUES
OPERATIONAL EXCELLENCE
PHYSICIANS & CLINICIANS
LEADERSHIP REGIONALLY
EFFECTIVE STEWARDSHIP
PEOPLE-CENTERED 2020
AT A GLANCE
WHO WE ARE
132 years of caring for central Ohio
2nd largest not-for profit, Catholic healthcare system
Comprehensive and Convenient CareAlong with a broad network of healthcare services and outpatient centers located throughout our communities, we bring together all aspects of healthcare.
A Member of
Our system
OUR PEOPLE
2,560 PHYSICIANS
10,900 EMPLOYEES
250 EMPLOYED
PHYSICIANS
880 VOLUNTEERS
OUR STORY
STRENGTH TO CARE FOR FUTURE GENERATIONS
$2.1B Operating Revenue
$112.4M FY18 Community
Benefit
$700M+ in central Ohio projects to
deliver innovative healthcare,now and into the future.
Aa3 by Moody’s
WHO WE CARE FOR AND WHAT WE DO
1.2M PATIENT VISITS
76,000 ADMISSIONS & OBSERVATIONS
186,000 ATTRIBUTABLE
LIVES
289,000 ED VISITS
35,000 SURGERIES
642,000 OUTPATIENT
VISITS
SIGNATURE SERVICE LINES
ORTHOPEDICS PRIMARY CAREONCOLOGY WOMEN’S HEALTH
EMERGENCY SERVICES
HEART & VASCULAR NEUROSCIENCE
OUR STORYBUILDING A HIGH-RELIABILITY ORGANIZATION
FY18 clinical quality & patient safety metrics
Eliminating preventable harm for our patients, physicians and colleagues.
ZEROHARM ERROR-PREVENTION TRAINING 100% of colleagues
85% of physicians *AS OF 9/28/18
HOSPITAL-ACQUIRED INFECTIONStop-decile performance
54% improvement
40% above national standard
SAFETY/ERROR REPORTING
11,000 reports
increased 19%
COLLEAGUE SAFETY
94 safe patient movement incidents
10% improvement
72 days lost to injury
86% improvement
CLINICAL EXCELLENCE QUALITY COMPOSITE SCORE
improved 10%70th
30-DAY READMISSIONStop-decile performance
21% improvement
COLLEAGUE OVERALL PERCEPTION OF SAFETY
24th
67th
national percentile
2018
2017
national percentile
FY19 CLINICAL QUALITY & PATIENT SAFETY
STRATEGIC PRIORITIES
• High-reliability/ZeroHarm
• Hospital-acquired infections
• 30-day readmissions for high-risk diseases/conditions/procedures
• Clinical excellence quality composite
• Patient satisfaction/service excellence
*
*
more than
TRUSTED HEALTH PARTNER
Nationally recognized for our compassionate, high-quality care.
© 2018 Mount Carmel. All rights reserved. 10.2.18
OUR STORY
MOUNT CARMEL EAST & WEST
MOUNT CARMEL EAST & WEST
MOUNT CARMEL ST. ANN’S
MOUNT CARMEL NEW ALBANY
MOUNT CARMEL ST. ANN’S MOUNT CARMEL EASTMOUNT CARMEL NEW ALBANY & ST. ANN’S
MOUNT CARMEL ST. ANN’S
HEALTHGRADES AMERICA’S 100 BEST HOSPITALS FOR:
• Cardiac Care™
• Critical Care™
• Gastrointestinal Care™
• Pulmonary Care™
HEALTHGRADES EXCELLENCE AWARDS FOR:
• Cardiac Care™ • Coronary Intervention™
• Critical Care™
• Gastrointestinal Care™
• General Surgery™ • Pulmonary Care™
MOUNT CARMEL LEWIS CENTER & NEW ALBANY
