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Office of Utilities Regulation
Telecommunications Market Information Report
October – December 2017 - Revised
Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Page 2 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Telecommunications Market Information Report: October - December 2017 - Revised
Office of Utilities Regulation 3rd Floor, PCJ Resource Centre 36 Trafalgar Road Kingston 10 Jamaica Phone: 876-968-6053-4 / Fax: 876-929-3635 website: www.our.org.jm facebook: facebook.com/officeofutilitiesregulation twitter: theOURja
Legal Disclaimer
The information and statistical material contained in this document were obtained from various sources available to the Office of Utilities
Regulation (OUR) at the time of publication and are intended for information purposes only. The OUR does not give any warranty as to the
accuracy, completeness or reliability of the information and shall not be liable for any loss or damage howsoever caused arising out of any use
or reliance upon any statements made or information contained in this document.
Page 3 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Contents Fixed Market Data ......................................................................................................................................................................................................... 4
Figure 1: Fixed Services Subscriptions ................................................................................................................................................................. 5
Figure 2: Fixed Call Minutes ................................................................................................................................................................................. 6
Figure 3: Fixed Call Revenue Distribution ............................................................................................................................................................ 7
Figure 4: Fixed Services Average Revenue per User (ARPU) ............................................................................................................................... 8
Mobile Market Data ...................................................................................................................................................................................................... 9
Figure 5: Mobile Services Subscriptions ............................................................................................................................................................ 10
Figure 6: Mobile Minutes ................................................................................................................................................................................... 11
Figure 7: Mobile Services Revenue Distribution ............................................................................................................................................... 12
Figure 8: Mobile Services Average Revenue per User (ARPU) .......................................................................................................................... 13
Internet Market Data .................................................................................................................................................................................................. 14
Figure 9: Internet Services Subscriptions ........................................................................................................................................................... 15
Industry Penetration and Concentration ................................................................................................................................................................... 16
Penetration Rate ..................................................................................................................................................................................................... 17
Concentration Ratio (Herfindahl-Hirschman Index) .............................................................................................................................................. 17
Appendix ...................................................................................................................................................................................................................... 18
Page 4 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Fixed Market Data
Page 5 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 1: Fixed Services Subscriptions
Q4 2016 Q3 2017 Q4 2017
Total Subscriptions 310.21 287.83 297.03
Residential 234.99 216.03 225.49
Business 75.22 71.80 71.54
0.00
50.00
100.00
150.00
200.00
250.00
300.00
350.00
Sub
scri
pti
on
s '0
00
'
Fixed Services Subscriptions ('000) % Change: Q4 ‘17/ Q3 ‘17
Total Subscriptions: 3.19%
Residential: 4.38%
Business: -0.37%
Page 6 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 2: Fixed Call Minutes
- 20,000.00 40,000.00 60,000.00 80,000.00 100,000.00 120,000.00
FIXED TO FIXED
FIXED TO MOBILE
TOTAL INTERNATIONAL
INT'L - OUTGOING
INT'L - INCOMING
Fixed to Fixed Fixed to Mobile Total International Int'l - Outgoing Int'l - Incoming
Q4 2017 96,433.76 82,027.85 41,527.17 10,117.70 31,409.47
Q3 2017 100,379.34 82,680.90 38,930.94 8,376.20 30,554.74
Q4 2016 105,765.87 89,624.41 53,794.75 13,558.10 40,236.64
Fixed Call Minutes ('000)% change: Q4 ‘17/Q3 ‘17
Fixed to Fixed: -3.93%
Fixed to Mobile: -0.79%
Total International: 6.67%
Int’l - Outgoing: 20.79%
Int’l - Incoming: 2.80%
Page 7 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 3: Fixed Call Revenue Distribution
-
100,000.00
200,000.00
300,000.00
400,000.00
500,000.00
600,000.00
700,000.00
800,000.00
900,000.00
Q4 2016 Q3 2017 Q4 2017
Re
ven
ue
(J$
'00
0)
Q4 2016 Q3 2017 Q4 2017
Fixed to Fixed 131,907.87 132,586.20 124,324.94
Fixed to Mobile 163,614.62 159,012.53 151,772.58
Total International 829,871.01 705,384.78 710,039.26
Int'l - Outgoing 98,671.29 80,431.27 93,083.85
Int'l - Incoming 731,199.72 624,953.52 616,955.41
Fixed Call Revenue Distribution % change Q4 ‘17/ Q3 ‘17
Fixed to Fixed: -6.23%
Fixed to Mobile: -4.55%
Total International: 0.66%
Int’l - Outgoing: 15.73%
Int’l - Incoming: -1.28%
Page 8 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 4: Fixed Services Average Revenue per User (ARPU)
0.00 500.00 1000.00 1500.00 2000.00 2500.00
FIXED TO FIXED
FIXED TO MOBILE
INT'L - OUTGOING
INT'L - INCOMING
Fixed to Fixed Fixed to Mobile Int'l - Outgoing Int'l - Incoming
Q4 2017 418.56 510.97 313.39 2,077.10
Q3 2017 460.65 552.46 279.44 2,171.29
Q4 2016 425.22 527.43 318.08 2,357.09
Fixed Services ARPU
% Change: Q4 ‘17/ Q3 ‘17
Fixed to Fixed: -9.14%
Fixed to Mobile: -7.51%
Int’l - Outgoing: 12.15%
Int’l - Incoming: -4.34%
Page 9 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Mobile Market Data
Page 10 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 5: Mobile Services Subscriptions
Q4 2016 Q3 2017 Q4 2017
Total Subscriptions 3,267.34 3,123.31 3,091.22
Postpaid 182.26 183.64 187.05
Prepaid 3,085.09 2,939.67 2,904.17
-
500.00
1,000.00
1,500.00
2,000.00
2,500.00
3,000.00
3,500.00
Sub
scri
pti
on
s ('
00
0)
Mobile Services Subscriptions% Change: Q4 ‘17/ Q3 ‘17
Total Subscriptions: -1.03%
Postpaid: 1.86%
Prepaid: -1.21%
Page 11 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 6: Mobile Minutes
-
100,000.00
200,000.00
300,000.00
400,000.00
500,000.00
600,000.00
700,000.00
800,000.00
900,000.00
Min
ute
s ('
00
0)
Calls to fixedservices
On-Net Calls Off-Net Calls Int'l CallsInt'l Calls -Outgoing
Int'l Calls -Incoming
SMS and otherMobile data
Traffic
Q4 2016 93,315.23 884,328.53 481,649.36 396,193.69 313,891.16 82,302.53 447,393.95
Q3 2017 93,308.95 685,756.95 460,357.54 335,536.19 262,136.82 73,399.38 293,374.14
Q4 2017 95,594.03 692,081.79 478,843.71 300,925.95 237,743.37 63,182.58 209,736.28
Mobile Minutes % Change: Q4 ‘17/ Q3 ‘17
Calls to fixed services: 2.45%
On-Net Calls: 0.92%
Off-Net Calls: 4.02%
Int’l Calls: -10.31%
Int’l Calls – Outgoing: -9.31%
Int’l Calls – Incoming: -13.92%
SMS & other Mobile Data Traffic:
-28.51%
Page 12 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 7: Mobile Services Revenue Distribution
-
500,000.00
1,000,000.00
1,500,000.00
2,000,000.00
2,500,000.00
3,000,000.00
3,500,000.00
4,000,000.00
Q4 2016 Q3 2017 Q4 2017
Re
ven
ue
(J$
'00
0)
Q4 2016 Q3 2017 Q4 2017
Calls to fixed services 207,341.39 220,066.70 162,465.74
On-Net Calls 3,754,841.48 3,078,959.15 3,047,087.34
Off-Net Calls 1,791,493.42 1,836,191.64 1,753,331.27
Int'l Calls - Outgoing 618,335.25 546,586.75 497,266.49
Int'l Calls - Incoming 1,203,779.80 1,982,798.51 2,373,983.68
SMS and other Mobile Data Traffic 436,344.84 337,485.09 336,242.09
Mobile Services Revenue Distribution % Change: Q4 ‘17/ Q3 ‘17
Calls to Fixed services: -26.17%
On-Net Calls: -1.04%
Off-Net Calls: -4.51%
Int’l Calls – Outgoing: -9.02%
Int’l Calls – Incoming: 19.73%
SMS & other Mobile Data
Traffic: -0.37%
Page 13 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 8: Mobile Services Average Revenue per User (ARPU)
0.00
200.00
400.00
600.00
800.00
1000.00
1200.00
Q4 2016 Q3 2017 Q4 2017
Q4 2016 Q3 2017 Q4 2017
Calls to fixed services 63.46 70.46 52.56
On-Net Calls 1,149.20 985.80 985.72
Off-Net Calls 548.30 587.90 567.20
Int'l Calls - Outgoing 189.25 175.00 160.86
Int'l Calls - Incoming 368.43 634.84 767.98
SMS and other Mobile Data Traffic 133.55 108.05 108.77
Mobile Services ARPU % Change Q4 ‘17/ Q3 ‘17
Calls to fixed service: -25.41%
On-Net Calls: -0.01%
Off-Net Calls: -3.52%
Int’l Calls – Outgoing: -8.08%
Int’l Calls – Incoming: 20.97%
SMS & other Mobile Data Traffic:
0.67%
Page 14 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Internet Market Data
Page 15 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Figure 9: Internet Services Subscriptions
Q4 2016 Q3 2017 Q4 2017
Total Subscriptions 1,781.40 1,574.96 1,613.13
Fixed Broadband (≥ 256k) 192.07 189.13 200.91
WAP & Mobile Internet 1,589.33 1,385.83 1,412.22
-
200.00
400.00
600.00
800.00
1,000.00
1,200.00
1,400.00
1,600.00
1,800.00
2,000.00
Sub
scri
pti
on
s ('
00
0)
Internet Services Subscriptions % Change Q4 ‘17/ Q3 ‘17
Total Subscriptions: 2.42%
Fixed Broadband (≥ 256k): 6.23%
WAP & Mobile Internet: 1.90%
Page 16 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Industry Penetration and
Concentration
Page 17 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Penetration Rate1 Penetration Rate Q4 2016 Q3 2017 Q4 2017
Fixed Subscription Penetration Rate 11.39% 10.20% 10.91%
Mobile Subscription Penetration Rate 120% 115% 114%
Fixed Broadband Subscription Penetration Rate 7% 7% 7%
Mobile Broadband Subscription Penetration Rate 58% 51% 52%
Total Broadband Subscription Penetration Rate 65% 58% 59%
Concentration Ratio (Herfindahl-Hirschman Index)2
1 Calculated using population year end 2014 data from the Statistical Institute of Jamaica: 2,723,246. 2 Calculated using subscription data.
Herfindahl-Hirschman Index (HHI) Q4 2016 Q3 2017 Q4 2017
Fixed HHI 7,038 6,288 6,262
Mobile HHI 5,749 5,689 5,607
Fixed Broadband HHI 5,000 5,027 5,021
Mobile Broadband HHI 6,184 5,971 5,736
Page 18 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Appendix
Page 19 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Fixed Market Q4 2016 Q3 2017 Q4 2017 % Change Q4 ‘17/Q3 ’17
% Change Q4‘17/Q4 ‘16
Total Subscriptions (‘000) 310.21 287.83 297.03 3.19 -4.25
Fixed to Fixed (‘000 minutes) 105,765.87 100,379.34 96,433.76 -3.93 -8.82
Fixed to Mobile Calls (‘000 minutes) 89,621.41 82,680.90 82,027.85 -0.79 -8.48
Total International Calls (‘000 minutes) 53,794.75 38,930.94 41,527.17 6.67 -22.80
Outgoing International Calls (‘000 minutes) 13,558.10 8,376.20 10,117.70 20.79 -25.38
Incoming International Calls (‘000 minutes) 40,236.64 30,554.74 31,409.47 2.80 -21.94
Total Revenue (J$’ million) 2,291.93 2,268.32 2,285.98 0.78 -0.26
Mobile Market Q4 2016 Q3 2017 Q4 2017 % Change Q4 ‘17/Q3 ’17
% Change Q4 ‘17/Q4 ‘16
Total Subscriptions (‘000) 3,267.34 3,123.31 3,091.22 -1.03 -5.39
On-Net Calls (‘000 minutes) 884,328.53 685,756.95 692,081.79 0.92 -21.74
Off-Net Calls (‘000 minutes) 481,649.36 460,357.54 478,843.71 4.02 -0.58
International calls 396,193.69 335,536.19 300,925.95 -10.31 -24.05
Outgoing International (‘000 minutes) 313,891.16 262,136.82 237,743.37 -9.31 -24.26
Incoming International (‘000 minutes) 82,302.53 73,399.38 63,182.58 -13.92 -23.23
SMS and other mobile data traffic 447,393.95 293,374.14 209,736.28 -28.51 -53.12
Total Revenue (J$ ‘ million) 12,871.34 13,341.18 13,089.75 -1.88 1.70
Internet Market Q4 2016 Q3 2017 Q4 2017 % Change Q4 ‘17/Q3’17
% Change Q4‘17/Q4 ‘16
Total Subscriptions (‘000) 1,781.40 1,574.96 1,613.13 2.42 -9.45
Fixed Broadband (≥256K) 192.07 189.13 200.91 6.23 4.60
WAP & Mobile Internet 1,589.33 1,385.83 1,412.22 1.90 -11.14
Total Revenue (J$’ million) 5,727.17 6,121.49 5,986.83 -2.20 4.53
Page 20 of 20 Telecommunications Market Information Report: October - December 2017 - Revised Document Number 2018/TEL/013/QSR.005 Office of Utilities Regulation 2018 August 28
Penetration Rate Q4 2016 Q3 2017 Q4 2017
Fixed Subscription Penetration Rate 11.39% 10.20% 10.91%
Mobile Subscription Penetration Rate 120% 115% 114%
Fixed Broadband Subscription Penetration Rate 7% 7% 7%
Mobile Broadband Subscription Penetration Rate 58% 51% 52%
Total Broadband Subscription Penetration Rate 65% 58% 59%
Herfindahl-Hirschman Index (HHI) Q4 2016 Q3 2017 Q4 2017
Fixed HHI 7,038 6,288 6,262
Mobile HHI 5,749 5,689 5,607
Fixed Broadband HHI 5,000 5,027 5,021
Mobile Broadband HHI 6,184 5,971 5,736
