Our Path Leads to Increased Profits

Thank you for your interest in a2b Fulfillment. a2b is an innovative and progressive provider of third-party logistics and business support services, including Warehousing, Order Fulfillment, Order Management/Payment Processing, Customer Service, Kitting/Co-Packing/Refurbishment and eCommerce. Solutions through our outsourced model help companies of all sizes operate more efficiently and at lower cost.

At a2b, we leverage advanced technology, modern and scalable infrastructure, strategic locations and over a decade of operational excellence to ensure successful back-end processes that make our clients more profitable. Each member of the a2b team is carefully chosen and then thoroughly trained to provide the highest quality service to our valued clients.

The pages of this brochure provide an overview to each of our most common solutions. Please contact us to discuss any or all of the service categories that you feel will benefit your organization. We look forward to exploring a relationship with you and earning your business.

Best Regards,

Ayal Latz – President and Founder

WELCO

ME

Our Path Leads to Increased Profits

a2b HQ - Greensboro, GA180,000 Square Feet

Accurate, Fast and Low Cost Shipments

Order Fulfillment

Same Day Shipping

Strategic Location

a2b reaches 80% of the US population within 2 business days

a2b’s order fulfillment platform supports Direct-to-Consumer campaigns, including Direct Response and eCommerce, Retail Distribution and Promotional fulfillment. Our advanced distribution technology and proven processes deliver near-perfect accuracy on a same-day shipping basis, all at low cost to our clients.

a2b’s high shipping volumes yield the best shipping service options at the lowest costs, making our client’s more competitive in the marketplace, and more profitable.

Advanced technology is a key factor to successful fulfillment. We employ a Tier-One grade Warehouse Management System (WMS) that orchestrates all activities in the warehouse, incorporating multiple checks and balances, including bar code scanning to ensure perfect accuracy and accountability. Clients leverage our systems via secure, online access, where data is presented in real-time, as it happens, not in consolidated, daily batches.

Based in the strategic Southeastern US we reach approximately 80% of US consumers and businesses in 2 days or less via the least expensive ground shipping methods. Additionally, we are in close proximity to Atlanta Hartsfield Airport, one of the world’s largest air cargo hubs and the country’s fastest growing seaport of Savannah.

At the core, our Order Management System (OMS) can help your business:• Collect, track and manage all customer / order data from multiple sources, including Web, IVR and Phone.• Facilitate the processing of orders, from payment to disposition, including continuity and multi-pay. • Provide a platform for customer service (a2b’s or your own), returns and post-sale promotion.• Analyze sales performance by source, channel, media spend and ROI.

Order Management

Integrate Manage Optimize

a2b’s best-of-breed, PCI-DSS Compliant Order Management System helps unify all of the moving parts of your campaign, while giving you a real-time, 360 degree view of it all. Direct Response marketers, e-commerce merchants and Multi-Channel retailers are leveraging our technology to manage their campaigns seamlessly, while increasing profitability.

a2b and our Order Management technology sit in the center of your campaign, interacting with each of the components of your business. Each of over 140 canned reports can be filtered and exported in multiple formats, including Excel, PDF, CSV, XML and HTML. Direct Response, e-commerce and Multi-Channel Retail marketers have access to a plethora of data and analytics that help uncover opportunities, increase performance and develop deeper insight into the campaign.

More than you would expect from a fulfillment provider

Customer ServiceLeveraging the latest technology with IVR, Live Agent, Email and Web Chat, a2b can service your customers professionally and efficiently. Enabled by cloud routing technology, inbound calls are automatically routed to the best available agent, increasing the success of each call. Calls may also be routed to a2b’s select, integrated contact center partners, providing scalability when needed.

Smart IVR is available for secure, inbound order capture or to provide callers with order status updates, including shipment delivery status.

Because our contact center tools are integrated with our Order Management System, the customer record is automatically displayed on the agent’s screen before they even pick up the call, saving time and cost. Call data is captured within the customer record, including a link to the call recording.

Email and Web Chat are also supported. Our Web Chat technology can easily integrate with most web sites, allowing your customers to click and chat with a live agent, saving a customer service call.

Inbound and Outbound, We’ve Got You Covered

Phone IVR Email Chat

a2b agents are cross-trained to make Outbound calls providing our clients with a blended solution that’s both convenient and efficient. Outbound categories include: Sales, Collections, Customer Service Call-Backs and pre-fulfillment Address Verification (reduces shipping carrier correction fees). All outbound lists are scrubbed against the National Do-Not-Call list for compliance.

a2b provides a wide array of Value-Added solutions to meet your needs, including Kitting/Co-Packing, Inspection and Retail Prep services. Whether it’s boxing, bagging, sorting, repair work, software installation/testing, labeling, apparel tagging/prepping, shrink wrapping, kitting or countless other activities, we have the equipment and skilled labor force to handle the job quickly and cost effectively. We touch millions of units per year.

Sample Service List • Kitting & De-Kitting • POS Display building• Small parts assembly• Bagging • Labeling• Tagging• Folding• Shrink Wrapping• QC Audit

• Sampling• Gift Wrapping• Drilling and Cutting• Literature Collation• Software/Firmware installation• Troubleshooting and testing• Fabric Rolling• Co-Packing• Cleaning

Kitting Co-Packing Inspection Retail Prep

Value-Added Services

1. Improve customer satisfaction and brand loyalty by making the return process customer-friendly. Prepaid Return Labels are emailed allowing the customer to print, affix and drop in their own mailbox!2. Reduce Customer Service Costs. Multiple email

notifications are sent to the customer, including when their return package is confirmed to be en route to us and again when the package is received at our facility. This proactive communication keeps the customer informed, eliminating the need for them to call.

3. Reduce return postage/freight costs. This solution is 53% less expensive than initiating a Call Tag.4. Gain incremental revenue from Customer-Paid Returns. Offer customers the convenience of a prepaid label for a fee. 5. Reuse and Renew returned product. a2b has a

decade of experience with product return disposition and refurbishment. Our specialized staff is trained to follow your unique and customizable disposition instructions.

Our Returns to Profit program accomplishes 5 goals:

Returns & Refurbishment

We’ve taken our passion for efficient Order Fulfillment and applied it to the Returns process

How a company handles returns directly affects the bottom line

By staging a portion of your inventory in our Toronto-area facility, Canadian consumers receive your product faster, more economically and with duties prepaid. This streamlined methodology increases customer satisfaction, which translates into decreased cancellations and customer service costs.

CANADA a2b now helps merchants reach 33 million Canadian consumers with the same efficiency that we’re famous for in the US.

The ProblemShipping to Canadian consumers from a US warehouse is less efficient because: • Long transit times (often 1-2 weeks Time-In Transit)• Poor-to-non-existent tracking (unless shipping via much more expen-

sive methods)• Cumbersome process for consumers who must pay duties to the

carrier at time of delivery (not customer friendly)

The Solutiona2b’s Canadian Solution provides:• One partner for both US and Canadian orders (one file, one point-of-

contact, one system – a2b does all the work)• Fast delivery (as quick as next day)• Excellent Tracking• Duty Free Delivery (duties collected at the time of sale – customer

friendly)

PRSTD STDUS POSTAGE

PAIDGREENSBORO, GA

PERMIT NO. 70

150 Stewart ParkwayGreensboro, GA 30642

www.a2bf.com866-843-3827