Get Ready!To deliver an exceptionalcustomer experience. a2b helps brands exceed customer expectationsresulting in a higher lifetime value.

With an ever-changing business landscape and technology advancing, customer demand is increasing at rates that may be hard for your business to keep up with. Functions like distribution management (b2c and b2b) and Customer Care, although critical, are taking valuable time and resources away from growth functions - including: R&D, marketing and sales. For this very reason, more and more businesses are choosing to outsource these functions, and many are reducing costs in the process. How these services are performed are a direct reflection of your brand. Therefore, the choice of partner is critical. Since 2001, a2b has earned the trust of hundreds of brands through our specialized, outsourced model. By combining advanced technology, modern and scalable infrastructure and strategic locations we ensure successful back-end processes that for our clients, means happier customers. Each a2b team member is carefully chosen and thoroughly trained to be sure that the highest level of service is always provided. This brochure walks you through each of the most common solutions that a2b offers. It’s my hope in reviewing this that you will feel inspired to reach out to us, share your business challenges and allow us the opportunity to show you how a2b can help you deliver an exceptional customer experience.

Best Regards,

Ayal Latz, President and Founder

as featured in GA Trend Magazine

Your Customers HaveHigh Expectations

EASE OFORDERING

PROACTIVENOTIFICATIONS

FAST TURNTIMES

CUSTOMERSERVICE

RUSHSHIPPINGOPTIONS

FREESHIPPING

ACCURACY

A New Way: What is the value to your business?

HIGHERCONVERSIONS

TRACKING:SEND IT

QUICKLY

SATISFYINGCUSTOMEREXPERIENCE

LESSCUSTOMER

SERVICE CALLSTelling customers

how fast they receivetheir order will help

close more sales

Reduces cancels andbuyer’s remorse, speeds uppayments and continuity

Less negative, more positivereviews - potentially

more revenue

Adding more tothe bottom line

a complete end-to-end solution, or just the services you want.

ORDER FULFILLMENT CUSTOMER CARE VALUE-ADDED SERVICES

Live Agent, Email, WebchatSave-the-SaleSocial Media ManagementChargeback Management

Kitting & AssemblyReverse LogisticsWarehousingOrder Management

e-CommerceDirect ResponseRetailDrop Ship

Complex Solutions Simplified

visit us online at www.a2bf.com

Ship Smart

Fast, Discounted Shipping

Shipping Intelligence software reduces costs

MAJORITY OF US CONSUMERSREACHED IN 2 DAYS OR LESS

VIA GROUND SERVICE

Order FulfillmentThrough advanced technology, strategic locations and

over 15 years of experience, a2b is positioned to take your brand to the next level. Our proven process delivers

near-perfect accuracy, same-day shipping, with support to both your consumer and retail customers.

e-CommerceReach the majority of US consumers within two business days. Easy integration with existing shopping carts makes working with us a snap.

Direct ResponseAs a long-time leader in the DRTV space, a2b is both a sponsoring member and expert content contributor to both the ERA and DRMA. With such a keen understanding of the many intricacies and challenges of this industry, we have developed systems and processes that support the unique needs of the DR Marketer.

Retail & EDIA specialized Retail Division manages this complex process, including EDI integration, routing guide compliance, labeling and transportation management.

Drop ShippingWe are no stranger to this hybrid of consumer-direct fulfillment with the complexity of retailer compliance. Our technology does the heavy lifting by integrating with big box retailers, home shopping channels and online market-places to make this process seamless.

Customer CareOur US-based Contact Center division employs

career-oriented professionals with a passion for customer service. We arm them with the latest technology and

employ continuous improvement training to bothprotect your brand and increase lifetime value.

Live Agent, E-mail & WebchatContracted in a highly flexible shared environment, with dedicated agents, or via a hybrid of both, your custom- tailored program is assured to remain effective.

Save-the-SaleFrom Cost Center to Profit Center, our agents are trained to skillfully save sales in a respectful and non-threatening manner.

Social Media ManagementResponse in the social media realm can be critical to a brand’s success. Our team monitors and responds to questions as well as negative feedback.

Chargeback ManagementWe take the headache out of chargeback management. Due to a keen understanding and experience fighting charge-backs, we also help employ practices to prevent them.

Value-Added ServicesTo round-out the outsourced solution, a2b provides awide array of Value-Added Services that truly makes

us a one-stop-shop for all of your logistics needs.Leverage our scalable warehouse space and labor

to perform a number of activities.

Kitting & AssemblyWe build everything from high-end presentation packages to complex parts assortments. All builds are carefully managed using a Work Order process with system-controlled bill of materials and quality checkpoints.

Reverse LogisticsWe process tens of thousands of returns each week and know how to turn what is generally thought of as a negative into a positive. Our specialized team of Product Refurbish-ment professionals can also renew and repackage returned product to maximize value.

Warehousinga2b offers both ambient and climate controlled space. Configurations include pallet racking, bulk/high cube, and shelf/bin location, allowing us to accommodate virtually every product type.

Order ManagementOur best-of-breed, PCI DSS Level I Certified Order Manage-ment System helps orchestrate all of the moving parts of your campaign, while giving you a real-time, 360-degree view of it all. We help manage complex continuity and multi-pay programs while also providing a feature rich system of record that facilitates advanced reporting and customer care.

Run OnPowerful, Enterprise-Level Technology

EASYINTEGRATIONS

ADVANCEDORDER

MANAGEMENT

INVENTORYCONTROLSYSTEMS

SHIPPINGINTELLIGENCE

CALL CENTERROUTING ANDMONITORING

> > > >

Our Goodness leads toYour Greatness

48 Hour Returns & Refund Processing

20 Second Speed-of-Answer

48 Hour Dock to Stock99.9% Inventory and Order Accuracy

Same-Day Order FulfillmentSecure and Pristine Facilities

PCI DSS Certified Order Management

We don’t have customers,we have partners.

150 Stewart Parkway Greensboro, GA 30642 tel: 866-843.3827 www.a2bf.com

“Your team is knowledgeable, professional and really cares.”

“You’ve made our jobs a lot easier. It’s great not to have to worry about logistics.”

“Loving the real-time reporting and transparency. It really helps me keep the pulse of our business.”

“I wish we would have come on board sooner.”