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OUR FLEXIBLE AND ADAPTABLE SERVICES ARE THE PERFECT FIT.
tailored to your requirements
Working with your business, we will deliver high performing insurance programs. Providing a quality customer experience, enhanced product penetration and increased revenues.
WELCOME TO
After all this time our mission still remains the same, to o�er good levels of cover and great service that will match your needs at an a�ordable price.
We o�er a comprehensive range of products from breakdown cover, car, home and travel insurance right through to cover for your beloved pet.
NCI launched in 2000 with a single product – breakdown recovery.
The aim was to o�er members an alternative to well-known brands in the breakdown and recovery industry.
By o�ering competitive rates and excellent customer service, we grew rapidly and now have hundreds of thousands of customers across our product portfolio.
CAR INSURANCEPET INSURANCE HOME INSURANCE TRAVEL INSURANCE RECOVERY AFTERACCIDENT
VEHICLE BREAKDOWN
We o�er a range of flexible products and services, that can be adapted to meet your business and customers needs 24 hours a day, 365 days a year.
FLEXIBLE & ADAPTABLE
We operate our own in house UK contact centre, 24 hours a day, 365 days a year which takes first notification of any insurance claims and assists customers following an accident or breakdown.
Unlike other providers we don’t outsource this element; we like to manage all of this in-house to allow us greater control, flexibility and superior service.
UK CONTACT CENTRE
We create bespoke on and o� the shelf solutions for you to support your desired sales, service and claims customer journey.
ENHANCED CUSTOMER JOURNEY
Our dedicated account management team bringfresh ideas and innovative solutions to products and services, with extensive experience in the insurance sector.
SUPPORTIVE PARTNERSHIPS
A SERVICETAILOREDTO YOU
• A flexible operating model with all the benefits of a growing nationwide fleet
• APEX system used to manage every job e�ciently and e�ectively at point of claim
• 100 % UK coverage providing a fast, flexible and reliable roadside repair and recovery service
• Call recognition and tailored answering/scripting
• Intelligent statistical reporting
• 24 hours a day, 365 days a year
Our customer facing brand is Rescuemycar.com, we are one of the UK’s fastest growing breakdown specialists. Our competitive pricing, policy features and range of options, provides you with the level of cover you need at a price that is rightfor you.
ONE OF THE UK’sFASTEST GROWING BREAKDOWNSPECIALISTS
OF OUR CUSTOMERS VOTED US EITHER GOOD
OR EXCELLENT
UK COVERAGE
MINUTES AVERAGE RESPONSE TIME
ROADSIDE FIX RATE
ONE OF THE UK’sFASTEST GROWING BREAKDOWNSPECIALISTS
Neil Richards-Smith,Group Managing Director
“We have brought together a group of very skilled individuals that make an amazing team.A team dedicated to o�ering the best possible service to its customers. With satisfaction surveys showing above 80% ofour customers rating us good or excellent, we know that our customers are generally very happy with our service. However, our policy of continuous improvement demands we must try harder and work towards perfection”
We deliver quality general insurance products and valuable income streams forour clients through attractive, flexible and sustainable insurance solutions. These include pet, home, travel and car insurance. We are adaptable, customer focused and use creative marketing to re-energise insurance portfolios and create innovative services for customers, to aid growth in sales across both web and phone based distribution.
RELIABLE AND SUSTAINABLE INSURANCE SERVICES
CAR INSURANCE
RECOVERY AFTERACCIDENT
PET INSURANCE HOME INSURANCE
TRAVEL INSURANCE
VEHICLE BREAKDOWN
“We value our long term relationship with NCI very highly. The products, expertise and superior service they provide, has enabled us to support our brokers to grow their bottom lineand preserve their independence”Richard Harrison,Joint Managing DirectorBlink Intermediary Solutions
Our UK based claims management service operates 24 hours a day, 365 days a year, providing our customers and clients accident management services, whilst many insurance providers are closed.
Our highly trained and experienced inbound and outbound claims handlers manage First Notification Of Loss (FNOL), where customer safety is a priority. Obtaining full incident details, we arrange recovery of vehicles and Third Party Capture services in one smooth transition.
Our dedicated team of in house pet claims specialists operate 24 hours a day, acting from first response and throughout the claim, o�ering expertise as well as a registered veterinary nurse for technical advice.
AN UNRIVALLED CLAIMS MANAGEMENT SERVICE
PET CLAIMS
CLAIMS HANDLINGTHIRD PARTY CAPTURE
FIRST NOTIFICATIONOF LOSS
RECOVERYAFTER ACCIDENT
Our reputation and integrity is fundamental to our success. We have highexpectations of our company and our people. Everyone who works for NCIis committed to achieving the goals of our business and that of our partners.Each department plays an integral role within NCI ensuring continued successthroughout the customer journey.
A SEAMLESS PROCESS THAT WORKS FOR YOU
ADMIN
SALESCUSTOMER
SERVICESALES
SUPPORT
RETENTION CLAIMS
WE BELIEVE INREAL PEOPLE
T: 01423 535782M: 07903 394419E: [email protected]
linkedin.com/in/andrewmirfin
T: 01423 535781M: 07432 228806E: [email protected]
linkedin.com/in/simongberry
ANDREW MIRFINNATIONAL ACCOUNT MANAGER
SIMON BERRYACCOUNT MANAGER
RICHARD SHARMANCOMMERCIAL DIRECTOR
CONTACT:
CONTACT:
CONTACT:
M: 07966 187 797E: [email protected]
linkedin.com/in/richardpsharman
WORKING HARDFOR YOU
4th Floor Clarendon House Victoria Avenue Harrogate HG1 1JD
t: 01423 504 689e: [email protected]: ncionline.co.uktailored to your requirements
