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Our Customer Stories
Europe, Middle East, India & Africa
Introduction
It’s important to know that you are making the right decision
when selecting your IT partner. This guide is for IT decision
makers – it provides a selection of our latest customer stories
from around Europe and the Middle East.
The 12 handpicked case studies show how we work with our
customers to transform their businesses for competitive
advantage through the power of IT. You can also browse
more of our studies on www.fujitsu.com to see how other
organisations have overcome their business challenges with
Fujitsu products, services and solutions.
We hope you choose to work with Fujitsu – you’d be in
good company.
We look forward to hearing from you.
Ask Fujitsu
Email: [email protected]
Contents
3
Read about how our customers have solved their challenges,
and the benefits they have achieved from working with Fujitsu.
Germany
LGL Baden-Württemberg Public administration 4-5
LBS Westdeutsche Landesbausparkasse Financial Services 6-7
United Kingdom
BP Energy 8-9
Portugal
Comboios De Portugal Transport 10-11
Austria
Raiffeisen Informatik Financial Services 12-13
Serbia
DIS Retail 14-15
United Arab Emirates (UAE)
National Bank of Abu Dhabi Financial Services 16-17
Italy
Università Cattolica del Sacro Cuore Education 18-19 Spain
Hospital Universitario Marqués de Valdecilla Healthcare 20-21
Centre de Telecomunicacionsi Local Government 22-23 Tecnologíes de la Informació
Finland
Lindorff Financial Services 24-25
Poland
AEGON Financial Services 26-27
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“ The Fujitsu Cloud gives us freedom to take immediate action. If we require additional server and storage resources, I no longer have to put aside significant amounts of money to expand our in-house storage and computer performance. Instead, I book Infrastructure as a Service in the cloud as and when we need it.”
Hansjörg Schönherr, President of the State Office for Geographical Information Geographical Information and Land Development, Baden-Württemberg
5
The geography of the land can be captured and depicted using a variety of measuring techniques. The data recorded through this process is processed and refined, made available by authorities and passed to third parties. This is one of the key areas of focus for the Landesamt für Geoinformation und Landentwicklung (LGL, State Office for Geographical Information and Land Development Baden-Württemberg).
Challenge Flexible and secure data center resources that can be provided quickly whenever the Baden-Württemberg State Office for Geographical Information and Land Development (LGL) has additional demand, but which are located outside of its own internal service and data centers.
Solution FUJITSU Cloud IaaS Trusted Public S5 service gives Baden-Württemberg LGL flexible data center resources at the click of a mouse. It can use the system to provide data for download and can rent storage space and server power to give the public the opportunity to upload their privately collected geographical information.
Country: GermanyIndustry: Public administration
Website: lgl-bw.de
The benefit ■ High level of flexibility when collecting data with
public participation
■ No investment costs for additional resources
■ Server, storage and network resources that can be scaled up or down at any time
■ 24/7 monitoring of service availability in the Fujitsu Cloud data center
■ Secure data storage within Germany
■ Access from external (citizens) without access restrictions (e.g. by authorities networks
Products & services ■ Services: FUJITSU Cloud IaaS Trusted Public S5
■ Certified data center in Germany, Public sector contract basis
■ Business Services: Consulting Geo IT-Infrastructure
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“ Open solutions like ManageNow® for Data Center Monitoring give us the financial freedom we need to pave the way for new topics and specifications without excessive strain on the IT budget.”
Oliver Borcherding, IT Project Manager, LBS Westdeutsche Landesbausparkasse
7
LBS Westdeutsche Landesbausparkasse
LBS Westdeutsche Landesbausparkasse provides its financial products to customers in the German state of North Rhine-Westphalia, and is the largest regional building society in Germany. Its headquarters are located in the city of Münster. Including its site in Düsseldorf, LBS Westdeutsche Landesbausparkasse employs around 800 people. Alongside its office personnel, LBS Westdeutsche Landesbausparkasse also employs 1,700 field staff.
Challenge To replace the existing data center monitoring solution to achieve a considerable reduction in operating and maintenance costs, and to standardize the system management platform.
Solution Introduction of the open solution ManageNow® for Data Center Monitoring (DCM) from Fujitsu. Establishing and expanding monitoring functions within LBS Westdeutsche Landesbausparkasse‘s office and field services environments.
Country: GermanyIndustry: Financial Services
Website: lbs.de
The benefit ■ Minimal installation costs by using a monitoring
software appliance
■ Reduced customization costs by using ready-made solutions
■ Simplified administration by drastically reducing complexity and using service screens optimized for business processes
■ Automated monitoring process simplifies the introduction of new systems
■ Considerably faster error identification and resolution
■ Reduced personnel costs for IT monitoring and reporting
■ Increased productivity in IT operations
Products & services ■ Enterprise IT management: ManageNow®
for Data Center Monitoring (DCM)
■ Monitored customer infrastructure:
- Operating systems: Microsoft Windows Server, Linux
- Databases: SQL, Oracle, DB2 (monitoring at the logfile level)
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“Fujitsu has a great ability to respond to new requirements at short notice. Its agile, collaborative approach made what could have been a very painful process seamless.”
Jon Wensley, IT Vendor Manager, BP
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BP
Country: United KingdomIndustry: Energy
Website: bp.com
The benefit ■ BP now enjoys the extra functionality provided
by Windows 7 across Europe
■ Fujitsu’s flexibility enabled it to operate in challenging locations including refineries and oil rigs
■ The project was designed and executed in such a way as to not impact on daily business operations
■ The project has been extended to include upgrading BP’s shipping fleet
Products & services ■ Windows 7
BP is a British multinational oil and gas company headquartered in London. It is the third-largest energy company and fourth-largest company in the world measured by 2011 revenues. The company has a market capitalization of approximately $232 billion, annual revenues of $284 billion, and profit of over $17.3 billion per annum. Today it has over 97,600 employees and produces nearly 2.4 million barrels of crude oil and 8.1 billion cubic feet of natural gas every day. It operates over 24,100 service stations worldwide.
Challenge BP needed to upgrade its 10,500 users in mainland Europe to Windows 7. This required a technology partner with the scope and experience to deliver on site engineers across 27 countries.
Solution
BP worked with Fujitsu to either upgrade or replace thousands of devices over a two year period. The success of the project also led Fujitsu to deliver a similar service across the UK, Australia, South America and New Zealand.
“ With one transaction, it is possible to find a single ticket for the national network. In the urban areas, with one single card it is possible to use multiple operators.”
Luis Vale, Product System Developer, Comboios De Portugal
11
Comboios De Portugal
Comboios De Portugal (CP) is the state-owned national railways operator. It has a firm commitment to contributing towards Portugal’s economic development and the safe, effective transportation of its citizens. Over 100 million passengers travel with CP yearly. Every business day more than 1,450 train connections fulfil the mobility needs of Portuguese citizens.
Challenge Comboios De Portugal relied on a manual, paper-based process to manage its vital ticketing function, however, this was prone to fraud and human error. The company wanted to introduce a new automated ticketing platform that would be faster, more flexible and more accurate.
Solution The company selected Fujitsu to provide a centralized software platform that acts as the hub for a new smartcard system and connects to new in-station EPOS, PDAs and self-service kiosks.
Country: PortugalIndustry: Transport
Website: www.cp.pt
The benefit ■ Minimized potential for passenger fraud,
maximizing revenue
■ By automating much of the ticketing process, it is able to reduce the need for on-site personnel, lowering costs
■ New ticketing platform offers much more flexibility to its customers
■ View all transactions in real-time
■ Allows more flexible response to changing market demands
■ Potential for human error in manual entry has been strongly reduced
Products & services ■ 200+ PRIMERGY servers Back-Office servers
■ 143 Office servers
■ Storage Solution with Tape Library
■ 91 POS devices
■ 165 Automated Kiosks
■ 480 portable PDAs
■ Hardware maintenance services
■ Application maintenance
“ We were so impressed by the quality of the Fujitsu ESPRIMO PCs and Fujitsu PRIMERGY servers that we installed them in every single Austrian Raiffeisen branch under our care. The logistical support we received from Fujitsu for the project couldn’t have been better.”
Thomas Meyer, Division Manager Internal Services, Raiffeisen Informatik GmbH
Raiffeisen Informatik
Raiffeisen Informatik is the largest provider of IT services in Austria. For over 40 years the company has been providing professional IT services in IT operations, outsourcing, client management, security services, IT & software consulting etc. for corporate clients both domestically and outside of Austria. In 2013, the company employed a workforce of approximately 3,000 and reported sales of around €1.8 billion. Raiffeisen Informatik has over 100 subsidiaries in 33 countries worldwide.
Challenge Update and standardize the workstation and server infrastructure at more than 2,000 branches of the Raiffeisen bank in Austria as part of the migration from Microsoft Windows XP to Microsoft Windows 7.
Solution Implementation of high-performance, space-saving and energy-efficient Fujitsu ESPRIMO PCs with scalable, energy-efficient Fujitsu PRIMERGY servers with a customer specific setup. The proximity of the Fujitsu development and production site in Augsburg made it possible to guarantee a maximum delivery time of 10 working days.
Country: AustriaIndustry: Financial Services
Website: raiffeiseninformatik.at
13
The benefit ■ The new server performs twice as fast as its
predecessor, making users more productive and reducing frustration
■ By enabling real-time analysis of sales, the business can be more responsive to changing trends, manage its inventory more effectively and make smarter decisions
■ The old server is providing a disaster recovery environment, making the business more resilient
■ Administration has become simpler and less time consuming, allowing the IT team to focus on adding more strategic value to the business
Products & services ■ Servers: Over 700 FUJITSU Server
PRIMERGY TX200
■ PCs: Over 18,000 FUJITSU Client ESPRIMO E910/P/910/Q910
■ Displays: Over 3,500 19/22/23/24-inch
■ Services: Customer-specific settings and inventory information; rollout support; resale of legacy equipment, where required, including deletion of data together with a security certificate; manageability, such as server management (ServerView) and Intel® vPro™ technology
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“ We can now produce detailed reports that help inform our decision making and control our inventory more effectively. Smart decisions need smart information and that is what this new server environment provides.”
Goran Rakić, IT Director, DIS
15
DIS
DIS is Serbia’s largest domestic retail chain with stores across the country and over 420 franchise partners. Founded in 1991, today the company consists of a distribution and logistics center covering an area of 15,000 square meters and 16 shops in its retail chain. In the past two years, it has twice been awarded Serbia’s Best Retailer by the Serbian Chamber of Commerce.
Challenge DIS needed to replace its aging server platform with a new system that would perform more effectively and enable the deployment of Business Intelligence software.
Solution DIS migrated its private cloud, consisting of 52 virtual machines, to a FUJITSU Server PRIMERGY BX900 S2 with ten blades.
Country: SerbiaIndustry: Retail
Website: dis.rs
The benefit ■ The new server performs twice as fast as its
predecessor, making users more productive and reducing frustration
■ By enabling real-time analysis of sales, the business can be more responsive to changing trends, manage its inventory more effectively and make smarter decisions
■ The old server is providing a disaster recovery environment, making the business more resilient
■ Administration has become simpler and less time consuming, allowing the IT team to focus on adding more strategic value to the business
Products & services ■ FUJITSU Server PRIMERGY BX900 S2
00
“ It used to take us over six weeks to deploy new services; now we can do it in a single day. That clearly makes for a more efficient business and enables us to react more quickly to market changes and demands. The new virtualized environment is making us more agile, more productive and more innovative while reducing costs.”
Hossam Elkobrosy, Head of IT Infrastructure, NBAD
17
National Bank of Abu Dhabi
The National Bank of Abu Dhabi (NBAD) has one of the largest networks in the United Arab Emirates (UAE) with an expanding network of 125 branches and cash offices and more than 585 ATMs across the country. Its growing international network consists of over 60 branches and offices in 17 countries stretching across five continents from the Far East to the Americas, giving it the largest global network among all UAE banks.
Challenge
In order to cope with expansion rates of 25 percent, NBAD needed a new data center solution that would reduce energy, space and cooling requirements while improving performance.
Solution
The company partnered with Fujitsu to deploy 62 blade servers hosting over 800 virtual servers on VMware and delivering applications to over 6,000 staff across the Middle East.
Country: United Arab Emirates (UAE)Industry: Financial Services
Website: nbad.com
The benefit ■ Temperature has been reduced by five degrees in the
data center, making cooling less of an issue
■ The total power load has decreased by 25 percent, saving money and lowering the environmental impact of the data center
■ NBAD has gained 20 percent more space, giving it room to expand
■ System utilization has increased from 6 to 45 percent, making the data center more efficient
■ Performance has been improved and downtime reduced to a minimum each year
Products & services ■ FUJITSU Server PRIMERGY BX900
■ FUJITSU Server PRIMERGY BX922
“ One of the most significant aspects of the partnership with Fujitsu is the planning ability, combined with organizational capability. Together with this multinational, we are creating processes that will form a significant portion of our IT assets, creating added value for the University.”
Lorenzo Cecchi, CIO, Università Cattolica del Sacro Cuore
19
Università Cattolica del Sacro Cuore
Five campuses, 12 faculties, over 40,000 students and 4,000 teaching staff. This summarizes the numbers involved at Università Cattolica del Sacro Cuore, the largest non-state university in Europe. Established in 1921 by Father Agostino Gemelli, each year, the Università Cattolica del Sacro Cuore is the choice of approximately 10,000 students, who can rely on an interdisciplinary approach, backed up by numerous research activities.
Challenge Università Cattolica del Sacro Cuore has initiated a process to innovate internal services and processes, with the aim of increasing its flexibility and competitiveness in an increasingly competitive market. The modernization of the IT infrastructure, its governance process and a guaranteed level of service, are the solid basis for future IT development.
Solution After reporting the functional know-how of services and applications internally, the University decided to appoint a single point of contact, Fujitsu, for the outsourcing of workstation management, infrastructure and applications, allowing the client to schedule technological developments.
Country: ItalyIndustry: Education
Website: unicatt.it
The benefit ■ Reorganization and optimization of
the infrastructure
■ Methods and international best practices supporting the rationalization of IT processes and governance
■ Integration between infrastructure management, application maintenance and project development
■ Recovery of application development planning capacity
■ Competitive costs in compliance with strict SLAs
Products & services ■ Migration to the FUJITSU Server PRIMEQUEST 1800E
with virtualization
■ Endpoint management
■ Infrastructure management
■ Maintenance and development of custom applications
00
“ The Lean methodology has allowed us not only to optimize the usage and design of surgical instrument trays, but to ensure the various groups of professionals – both health and non-health related – work well to deliver a culture of continuous improvement across all areas of the organization.”
Cesar Pascual Fernández, Manager, Hospital Universitario Marqués de Valdecilla
21
Hospital Universitario Marqués de Valdecilla
Hospital Universitario Marqués de Valdecilla is a publicly owned institution that reports to the Regional Health Ministry of the Cantabrian Government and forms part of the Cantabrian Health Service. The institution is a major tertiary referral hospital and one of the largest employers in Cantabria. It also plays a leading scientific, social and economic role in the Autonomous Community.
Challenge Hospital Universitario Marqués de Valdecilla (HUMV) faced a number of challenges as part of its process to optimize and adapt materials to bring them in line with new surgical techniques.
Solution The use of the Lean methodology has made it possible to ensure staff in the surgery department have the tools and knowledge required to make informed and consensual decisions about the best set of surgical instruments to use in selected procedures. Lean techniques have allowed them to adapt a number of trays to new surgical practices.
Country: SpainIndustry: Healthcare
Website: humv.es
The benefit ■ Optimization of 25% in the content of surgical
instrument trays and identification of materials in good condition that can be used in other trays
■ Definition of new trays in line with new surgical techniques
■ Consensus among the different groups regarding the instruments to be eliminated
■ Methodology to continue with the streamlining of other trays and specialities
■ Improvement in communication among the various groups
Products & services ■ Lean methodology
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“Fujitsu is more than just a supplier; it has become one of our technology partners. From the outset it has sought to achieve
the excellence of a global service.” Xavier Milà, Head of Procurement, Centre de Telecomunicacions i Tecnologíes de la Informació
23
Centre de Telecomunicacions i Tecnologíes de la Informació
The Centre de Telecomunicacions i Tecnologíes de la Informació (CTTI) is a public company created by the Catalan Government with responsibility for strategy, centralized purchasing, management and supply for information and communications technology (ITC) solutions for the Catalan Government. It is responsible for providing services to over 200,000 employees and 400,000 workplaces distributed throughout 5,300 buildings, and manages over 1,800 applications, in addition to other services.
Challenge To rationalize, optimize and automate the management and maintenance operations for the Catalan Government’s workplaces, as a platform to facilitate its transformation.
Solution Outsourcing contract to provide services for eight years for 55,000 workplaces and printers.
Country: SpainIndustry: Local Government
Website: ctti.gencat.cat
The benefit ■ Significant reduction of 25% in annual ITC costs
■ Homogenization, standardization and virtualization of workplaces, resulting in a reduction in the number of applications, operating systems in use, automation and standardization of the distribution and implementation of security patches, and finally the launch of a comprehensive workplace management system
■ Improvements of Service Desk services, with 70% of incidents resolved on first call, launch of a new self-service and information portal, a single service point, the standardization of services and technologies, and remote support and maintenance
Products & services ■ 55,000 workstations to begin with, potentially
rising to 70,000
■ 14,000 printers
■ 500 virtual servers
■ 700,000 incidents/year
■ 300 applications
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“ We have a single data center and backup system for all applications. Data systems in all countries are connected to a single shared infrastructure platform run by Fujitsu, which also enables consolidation at an application level.”
Roger Andre Søttar, Head of Sourcing and Vendor Management, Lindorff Group
25
Lindorff
The Lindorff Group is one of Europe’s leading providers of debt-related administrative services and has grown into one of the biggest and fastest-growing debt collection agencies in the world. The Group offers credit management and payment services ranging from credit decisions to invoicing, debt collection and claim purchasing. It operates in 12 European countries and in 2013 its turnover was €450 million. The Group employs nearly 3,000 people, 500 of whom are stationed in Finland.
Challenge The Lindorff Group was running decentralized IT operations in12 countries across Europe, leading to a lack of consistency and high inefficiency. It wanted to find a more consolidated approach to technology.
Solution The company turned to Fujitsu for a secure, consistent IT environment, as well as local support services and 24/7 service desk capability. This environment is underpinned by two data centers in Finland which provide applications for the entire business.
Country: FinlandIndustry: Financial Services
Website: lindorff.no
The benefit ■ Reduction of incidents from over 1,000 per month to
under 500, enabling the business to operate more effectively
■ New virtualized environment has reduced number of servers by 50 percent
■ IT team now has more time to concentrate on adding strategic value
■ 25,000 financial transactions are now handled accurately and quickly every day
Products & services ■ Fujitsu Service Desk
■ Fujitsu Data Center Services
■ Fujitsu Network Services
■ Fujitsu Managed Mobile Services
■ Fujitsu Onsite Maintenance
■ Fujitsu End User Services
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“ Replacing the current solution with a productive and flexible Fujitsu server platform has allowed the AEGON Group to increase its productivity and improve the performance of individual areas of the company.”
Wiktor Wojciechowski, Head of IT Systems Support, AEGON Group
27
AEGON Group
The AEGON capital group is a world-renowned specialist in life insurance, pensions, and savings and investment products. It also offers some banking services, and operates in the accident and health insurance sector. AEGON has 40 million customers in more than 20 countries in America, Europe and Asia. It has 27,500 employees and revenues of almost 1 billion Euros per annum.
Challenge Create an efficient and robust IT infrastructure, based on latest generation, high-tech equipment. Also, obtain an environment that offers significant opportunities for expansion while reducing energy consumption and reducing the surface area in server rooms.
Solution Replacement of the infrastructure began with the purchase of PCs and laptops. Fujitsu was selected as the supplier. Trouble-free, efficient operation and high quality equipment, as well as an individual approach to the customer, contributed to the decision to extend the cooperation to include server equipment.
Country: PolandIndustry: Financial Services
Website: aegon.pl
The benefit ■ Significant cost savings thanks to innovative power
and cooling features
■ High performance thanks to the PRIMERGY BX900 and RX350 servers
■ A modular design providing many options for reconfiguration and expansion
■ Investment protection
Products & services ■ PRIMERGY RX350 S7 rack servers
■ 4 x PRIMERGY BX900 blade enclosures
■ PRIMERGY BX920 and BX924 server cartridges
■ PRIMERGY SX980 mass storage cartridges
■ 100 x ESPRIMO E500 PCs
■ B19-6 LED monitors
■ 40 x LIFEBOOK E Series business notebooks
FUJITSU www.fujitsu.com/global
Email: [email protected]: +44 (0) 1235 79 7711
© 2016 Fujitsu and the Fujitsu logo are trademarks or registered trademarks of Fujitsu Limited in Japan and other countries. Other company, product and service names may be trademarks or registered trademarks of their respective owners. Technical data subject to modification and delivery subject to availability. Any liability that the data and illustrations are complete, actual or correct is excluded. Designations may be trademarks and/or copyrights of the respective manufacturer, the use of which by third parties for their own purposes may infringe the rights of such owner.
If you need more information about our customer stories, or if you wish to participate in a case study, please contact: [email protected]
