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Ottawa Community Housing
Agenda About OCH Who We are 2012-2015 Strategic Plan Governance Structure What we do Accomplishments Major Initiatives Financial Resources Our Tenants OCH Foundation
Our Team CEO Office
Tenant Services
Asset Management
Community Development
Corporate Services
Organizational Development
OTTAWA COMMUNITY HOUSING
32,000 people
almost 15,000 homes
highrises, townhomes, apartments, single homes, rooming houses
16 million sq ft in total
total replacement value approximately $2B
more than 160 communities
340 employees
Ottawa Community Housing (OCH) is the largest social housing provider in Ottawa and the 2nd largest in Ontario. We provide housing for seniors, parents, children, singles and persons with special needs.
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Who We Are ABOUT OCH
OCH Organization Structure ABOUT OCH
Chief Executive Officer Strategic management, external and intergovernmental relations
Jo-Anne Poirier, CEO
Tenant Services Front facing service to tenants
Laurene Wagner, ED
Asset Management Build, repair and maintain our housing stock
Cliff Youdale, ED
Community Development Healthy communities & strong partnerships Brian Gilligan, ED
Corporate Services Direct support to the business
David McCarron, ED
Organizational Effectiveness Building increased capacity Susan Rath-Wilson, ED
Tenant Services Community Development Asset Management
Chief Executive Officer
Corporate Services Organizational Effectiveness
36 5
23 256 16
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Staff Profile
Number of employees 339
Median age of employees 48 years
Median length of service 8 years
Greater than 30 years of service 6% of staff
Less than 5 years of service 37% of staff
OCH Organization Structure What our people do
Level Examples of Positions
Executive Directors and Directors Executive Director, Asset Management Director, Finance Director, Central Tenant Service Centre
Managers Property Manager Community Development Manager Tenancy Administration Manager Manager, Information Technology
Employees Rental Coordinator Housing Administrator Maintenance Worker Call Centre Operator Community Safety Officer Tenant and Community Worker Administrative Assistant Project Manager (Capital)
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ABOUT OCH
2012-2015 Strategic Plan OUR HOMES
Provide well-maintained housing Pursue portfolio growth and renewal Adopt green practices Ensure financial sustainability OUR COMMUNITIES
OUR SERVICE
OUR PARTNERS
Build safe and healthy communities Strengthen tenant partnerships
Build a customer-focused, results-oriented culture Ensure responsive service delivery to tenants
Support successful tenancies and healthy communities Contribute to sector capacity Enhance business partnerships
Promote good governance and effective management Be an excellent employer Pursue revenue generation/cost reduction opportunities
OUR TEAM
OUR MISSION As a leader in the delivery of quality, affordable
housing, OCH collaborates with others to
develop safe and healthy communities.
OUR VISION To be a leader in providing safe and affordable
homes so OCH tenants can fully participate in
the socio-economic opportunities of the City.
ABOUT OCH
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Governance ABOUT OCH
Shareholder A unique relationship among social housing providers OCH is an arms-length Corporation
Service Manager
Housing branch administers/funds all social housing City of Ottawa Housing and Homelessness Reduction Investment Plan $14 million
Partner Police, Public Health, Fire Services, By-Law, Community and Social Services
OCH AND THE CITY OF OTTAWA
Board of Directors and Committees
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Board of Directors
4 Councillors Mayor (ex-officio) 6 community
representatives Tenant representative
Finance & Audit Committee
Asset Management Committee
Corporate Affairs
Committee
IT Advisory Group
Tenant Governance
Structure
Board Governance
Sub-Committee
ABOUT OCH
Portfolio Management
Sub-Committee
10
West Elected
Chair/TAG rep & Vice-Chair
South Elected
Chair/TAG rep & Vice-Chair
Central Elected
Chair/TAG rep & Vice-Chair
East Elected
Chair/TAG rep & Vice-Chair
Tenant Associations and Circles
Tenant Advisory Group (TAG) 4 elected DBC Chairs + 4 Board-appointed tenants
2 year term 8 members elect their Chair
Meets monthly prior to Board of Directors’ meetings
District-Based Committees (DBC)
Board of Directors TAG Chair becomes a Board Member – 2 year term
Meets monthly
2 year term for DBC Chairs and Vice-Chairs Meets every 3 months
Information/Advice
Information/Advice
Tenant Engagement Structure ABOUT OCH
What we do
• Provide shelter – healthy sustainable communities
• Maintain successful tenancies
• Provide safety services
• Promote social diversity
• Foster attractive communities with a strong sense of place
• Reinvest in and strengthen existing communities
• Encourage tenants to participate in development and community decisions
• Provide leadership opportunities
• Green practices, innovations, education
Ottawa Community Housing (OCH) is the largest social housing provider in Ottawa and the 2nd largest in Ontario. We provide housing for seniors, parents, children, singles and persons with special needs.
ABOUT OCH
Accomplishments OUR HOMES
Entire portfolio Building Condition Assessment Integrated Building Condition Assessment 2008-2012 Capital Works program totaling $167 million Long Range Financial Strategy developed Pooled mortgages refinancing Going green – water retrofits and solar panels Unit assessment implemented across entire portfolio Increased number of units
Crichton – 6 Carson’s – 27 Old St Patrick – 10
Increased rent supplements – 70 additional in 2012 Fire prevention focus and annual awareness week
OUR COMMUNITIES Community Safety Services No-Smoking consultations Community Capital Program for tenants Tenant Leaders’ Retreat and Tenant Forum Ron Larkin Scholarship Fund Youth Futures Program Partners’ Annual Forum More than 40 major community events in 2012
2011-2012 Awards Ottawa Chamber of
Commerce – Business Awards
Bronze Non-Profit Organization of the Year
Ottawa Regional Contact
Centre Association’s Call Centre of the Year
United Way’s Community
Builder of the Year Belonging to Community
Regroupement des gens d'affaires de la capitale
nationale Dirigeante de l'année,
Secteur Communautaire (CEO of the year – Non-Profit sector)
ABOUT OCH
Accomplishments
OUR SERVICE New maintenance service delivery model Integrated software designed and build Recording business processes Demand maintenance service Service excellence culture and annual service excellence week
OUR PARTNERS OCH Foundation for Healthy Communities International housing research contributor Contributor to ONPHA affordable housing campaign Co-hosted ONPHA large providers Volunteer Engagement Program Host annual Partners Forum Host Youth Futures Program
OUR TEAM Purchasing Program review Business Risk Assessment Review Management Development Program Employee Engagement Survey Attendance Management Program developed Revenue and cost control task force
ABOUT OCH
Major Initiatives
Long Range Financial Strategy – refinancing mortgages to generate funds for capital repair
Commun-IT - Renewing IT systems to support business change
OCH Foundation for Healthy Communities
Going green – seeking grants and identifying operational savings from green projects
Redevelopments – Carson’s Road and Old St. Patrick
Volunteer Engagement / Program Youth Program
Purchasing Program
Employee Engagement Survey
Maintenance service delivery with SMART resource deployment
Business Risk Program
ABOUT OCH
Questions