Orientation Guide

New Member Welcome Guide

www.spokaneclub.org

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table of contentswelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

membership .business . . . . . . . . . . . . . . . . . . . . 3

HowtoGetYourMembershipCard

WhatthePrivateClubBusinessModelMeansforYOU

where, .when .and .who . . . . . . . . . . . . . . . . . 5

Addresses,HoursofOperationandFrequentlyCalledNumbers

services .and .amenities . . . . . . . . . . . . . . . . . 6

Barbershop,DryCleaning,Massage&More

getting .club .news . . . . . . . . . . . . . . . . . . . . . 7

Signalsmagazine,weeklye-newsandwww.spokaneclub.org

attending .events . . . . . . . . . . . . . . . . . . . . 8

MakingReservations,BringingGuests,TipsandCancellationPolicies

athletic .programs .and .services . . . . . . . . . . . 9

LockerRoomAmenities,BringingGuests,MakingClass&CourtReservations

kids .at .the .club . . . . . . . . . . . . . . . . . . . . . 11

. ChildsittingServices,AgeRulesfortheLockerRooms,HoursforTeens

facility .rental .and .catering . . . . . . . . . . . . . 12

hotel .privileges . . . . . . . . . . . . . . . . . . . . . 13

your .club .account . . . . . . . . . . . . . . . . . . . 14

Paymentoptions,HowtoReadYourStatementorDisputeaCharge

reciprocal .clubs . . . . . . . . . . . . . . . . . . . . . 17

. PrivilegesatClubsthroughouttheU.S.andAroundtheWorld

frequently .asked .questions . . . . . . . . . . . . . . 20

. Howtoreplacealostmembershipcard,eventadvertisingattheClubandmore

100 .Years .of .History . . . . . . . . . . . . . . . . . . . 22

Welcome .Certificates . . . . . . . . . . . . . . . . . . 26

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Dear Member-Owner,

Welcome to the Club community!

You are warmly invited to enjoy the privileges and amenities available to members of the Club to which you now belong. We hope you’ve been enticed by the array of opportunities and possibilities that are a part of the member experience, from exceptional dining, entertaining and professional services, to fitness, fun and friendships.

To get acquainted with everything that is available at the Spokane Club — and to ensure that you enjoy and understand the full value of your membership — please read through this booklet at your convenience, and keep it handy for future refer-ence. Your active participation in the activities and offerings presented here is critical to the Club’s growth and vitality.

Again, a sincere welcome. It is wonderful to have you here. I feel confident that you will experience, with each passing year, an affliation that becomes even more rewarding as your connection to the Spokane Club community grows stronger.

Mike Fleig, CCM, General [email protected](509) 459-4230

welcome

Mike FleigGeneral Manager

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Get Your New Membership Card! To scan into Athletics, for dining and bar service, or to charge to your member account, all Club members need a Photo ID Membership Card. It’s easy to do, takes only a few minutes and you’ll receive your card on the spot! Eligible children ages 13 and older need a Photo ID card with them at all times in order to be in the Club without supervision. To get your card, visit the Membership office on the 5th floor of the main clubhouse, Monday thru Friday from 8 am to 6 pm, or Saturday by appointment (call459-4242).

Understanding the Private Club Business Model (and What it Means for YOU) The business structure of the Spokane Club is quite different from the busi-ness models most professionals are familiar with. As a tax-exempt, non-profit organization owned by its members, a private club (whichhasa501c7IRSdesigna-tion) exists to promote pleasure, recreation, fellowship and other similar nonprofit-able purposes — more familiar business structures include charitable non-profits (witha501c3designation) which exist to promote and generate funding in support of “worthy causes,” and of course, traditional for-profit businesses designed to make money for owners or stockholders. A private club’s non-profit status requires that its operations be supported almost exclusively by membership fees, dues and assessments. Only a small percentage of gross receipts may come from sources outside of the membership without losing its tax-exempt status. The Club cannot offer facilities or services to the general pub-lic that do not further the social or recreational needs of members. Because of this private-community business model, a private club membership is very different from a gym membership at a fitness club. Like monthly association fees shared equally by homeowners in a housing community, membership dues support all of the services available exclusively to the Club community. What does all that mean for you? It means that the Club is not in business to make money off of its members, but to serve them by using dues dollars to provide services and social opportunities in a way that make memberships desirable. It also means that every time you pay dues, dine in the restaurant, attend events, or refer someone to stay in the hotel or bring their event business to the Club, it’s like putting money in your own pocket — it’s all revenue that must be reinvested for the pleasure and recreation of members.

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All members need a card;get yours today!

membership business

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Who decides how the Club provides “pleasure and recreation” for members? The Club is governed by a Board of Trustees that is vested in the Bylaws with the following corporate powers:

a. ToconsiderandpassonallmattersofpolicyaffectingtheClub;b. Tomake,amend,andenforcerulesregulatingtheuseoftheClubfacilities;c. Tomake,amendandenforcerulesforitsgovernment;d. Toelectandremove,eitherwithorwithoutcause,theGeneralManager;e. Todetermineandgovernallmattersaffectingfinances,discipline,decorum

andharmony;f. TheBoardofTrusteesoftheClubshallhavefullpowertopurchase,sell,

encumber,lease,exchangeorinanywaydealwithrealandpersonalpropertyoftheClubinsuchmanneranduponsuchtermsandforsuchpurposesastheBoardmaydeemdesirable,allwithoutauthorizationorconfirmationofthemembers.

g. ToappropriatefromtheClubfundssuchmoniestodealwithrealandper-sonalpropertyoftheClubasrequiredfortheprudent,properandefficientmanagementoftheClubinkeepingwiththeClub’straditionofsuperiorcuisine,serviceandfacilities;

h. TodelegatetotheGeneralManagerallpowersanddutieswhichhavenotbeenspecificallyreservedtotheBoardofTrustees.

In addition to the Board, the Club is also guided by members who volunteer to serve on Standing Committees as established in the Bylaws. These Committees — Activities, Athletics, House, Membership and Finance — make recommenda-tions to the Board for consideration and final approval. Members are always welcome to sit in on a committee meeting as an observer. It’s a great way to get an inside look at how various aspects of the Club work, or to consider volunteering for possible appointment to a committee. (CommitteeassignmentsaremadebyBoardPresidentsinlatespringeachyear.) In May of each year, an Annual Meeting of the Membership is held to report on strategic decisions and directions for the coming season. New Board Trustees are also elected at that time, with one vote available to each membership in the Family category only. (Votingrightsarealsoconferredupontwoothercategories,however,theyarenolongeropentonewmembers.Membershipsinothercategories,includingAssociate20s,Associate30s,Individual,etc.,donotincludevotingprivileges.) If you have any questions about the business, dues or tax structure of your Club, call Mike Fleig, General Manager, at (509) 459-4230.

A list of current Board trustees, committee chairs and their email addresses is published monthly in Signals magazine;it is also posted on the website.

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where, when & whoAddresses & Hours of Operation

Downtown: 1002 W. Riverside Ave., Spokane WA 99201 Athletics Hours: Weekdays, 5 a.m. to 9 p.m.; Weekends, 7 a.m. to 7 p.m. Administrative and Catering Offices: Weekdays, 8 a.m. to 5 p.m. Membership Office: Weekdays, 8 a.m. to 6 p.m.; evenings and weekends by appointment (459-4242)

Burgundy’s Restaurant & Bar: Monday thru Saturday, 7 a.m. to 9:30 p.m. • Sunday, 7 a.m. to 8 p.m.Friendly Fridays: FreeappetizersanddrinkspecialseveryFriday,4to6p.m.

Sunday Brunch: All-you-can-eatbuffetis$12.95/adults(with$2MimosasandBloodyMarys),$8.95/ages6–10,5andunderfree,10a.m.to1p.m.

Valley Tennis & Athletics: 5900 E. 4th Ave, Spokane Valley WA 99212 Hours: Weekdays, 5:30 a.m. to 9 p.m.; Weekends, 7 a.m. to 7 p.m.

Frequently Called Numbers

Downtown Front Desk / Hotel / Main Switchboard . . . . . . . . . 838-8511Activities Reservations . . . . . . . . . . . . . . . . . . . . . . 838-8511 or 459-4239Barber Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459-4575Burgundy’s Restaurant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838-8511 x145Childsitting Reservations . . . . . . . . . . . . . . . . . .Downtown, 459-4571 x515 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valley, 535-3554Court Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . Downtown, 459-4571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valley, 535-3554Massage Therapists . . . . . . . . . . . . . . . . . . . . . . .Downtown, 459-4571 x507 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valley, 535-3554Meeting Rooms & Banquets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .459-4237Membership Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459-4236Orange Rolls to Go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459-4237Personal Trainers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459-4571 x505Reciprocal Club Visits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838-8511Sport Shops (Courts&Spinreservations,etc.) . . . . . . . . . . . Downtown, 459-4571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valley, 535-3554Statement Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838-8511 x108Swimming Lessons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459-4571 x512

Visit www.spokaneclub.org and click on “contact us” under

“club info” for a list of email links and phone numbers

for Club managers.

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services and amenitiesBarber and Style Shop

Whether it’s a hot towel shave, a cool summer style or a child’s first haircut, John Cocks, owner of the Club Barber Shop, is at your service. Walk-ins welcome; call 459-4575 for an appointment.

Bike StorageStore your bike in the covered garage by the Downtown Athletic building for $1/day, $10/month or $100/year; permits available at the Front Desk

Blood Pressure MachineConveniently located in a quiet corner off the Conditioning Room (equipmentprovidedcourtesyofRockwoodClinicandGroupHealthCooperative).

Business CenterLocated on 2nd floor of clubhouse; available 24/7; key at Hotel Front DeskPrivate workstation fully equipped with high-speed Internet, printer and fax (copy machine available at Hotel Front Desk)

Daily NewspapersAvailable in the clubhouse lobby, downtown athletics and deli area: USAToday,TheWallStreetJournal,TheNewYorkTimes and TheSpokesmanReview (copies of the Spokesman are also available at the Valley location)

Dry Cleaning ServiceDrop off your dry cleaning at the Downtown Sport Shop or Front Desk, Mon-day thru Friday by 8 a.m. for next-day pick up at the Front Desk after 5 p.m.

Massage Therapy

Both locations offer the services of licensed massage practitioners specializing in sports, medical and relaxation modalities. For appointments and pricing, call (509) 939-4184 for a massage Downtown; (509) 535-3554 for the Valley.

Shoe ShineDrop off shoes at the Downtown Sports Shop or the Front Desk on Tuesdays and Wednesdays for next-day pickup after 5 p.m. (purchaseofashoebagisrequired.)

TanningBuy a single tanning session or purchase a punch card with 100 minutes in 10 sessions for $14 (pricesubjecttochange). Adults must have a signed waiver on file; Juniors must have a parent-signed waiver. Call the Sport Shops for an appointment, 459-4571 (Downtown) or 535-3554 (Valley).

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getting club newsTo stay up-to-date on everything that’s available to members, we invite you to:

Read Signals magazine monthlyReceive our “@theClub” e-newsletter weeklyVisit www.spokaneclub.org anytime!

Signals magazine is an award-winning publication exclusively for Spokane Club members. It is the primary method of sharing news and event information with members and is mailed monthly to each membership (eitherhomeorbusinessaddress). Extra copies are frequently available throughout the Club or from the Publications office on the 2nd floor of the main clubhouse. It is also available in a digital format on the website. Just click <Signals> under “Club Info” from either the Members or Guests side; you’ll find live email links and websites along with great news and information!

Our weekly e-newsletter, @theClub, is a great supplement to the monthly maga-zine, reminding you of that week’s events and announcing late-breaking news. To sign up, email [email protected] or call 838-8511 x118.

What can the Club’s website do for you? Visit www.spokaneclub.org for easy access to a great deal of information, including:

your account statementonline event reservations dining and catering menus athletic schedules and trainer bios the online member directorya list of reciprocal clubs, andmore!

For questions about the site, or help with logging into the members-only side, call web administrator Kasi Dunn at 838-8511 x118 or email [email protected].

The Club also uses posters, statement stuffers, digital reader boards and other media to keep you informed about all that your membership includes. We’re also exploring ways to use Face-book, LinkedIn and other social networking sites to stay connected with you.

These member-communications costs are partially underwritten by advertising dollars, which also offer businesses a way to get in front of an exceptional consumer demographic. For rates on magazine ads, electronic ad links, event sponsorships or other advertising ideas, contact the Publications Manager at 459-4535.

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Read signals magazine,check your weekly e-newsletter, and visit www.spokaneclub.org

to get the most fromyour membership.

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attending eventsMaking Reservations You are always welcome to bring non-member family and friends to enjoy Club events with you (veryfeweventsare“membersonly”or“memberappreciationevents,”andtheyarealwayssonotedineventpublicity). There are several ways to make an event reservation:

online through the member-side of the website at www.spokaneclub.orgby phone from 8 a.m. to 4 p.m. by calling 838-8511by voicemail after 4 p.m. to 459-4239by email to [email protected].

To make your reservation, we’ll need your name and member account num-ber, the event name and date, the number of people in your party, and a phone number for reservation confirmation. (Youwillreceiveafollow-upconfirmationwhenmakingreservationsbyvoicemailoremail.)

Cancelling or Changing an Event Reservation If you need to cancel a reservation, or reduce the number of people in your party, you may do so up to 24 hours before the event without charge.(Pleasenotethatsomeeventsandactivitiesmayhaveearliercancellationdeadlinesorbenon-re-fundablereservations;thesewillbenotedintheeventpublicity.) The Club does have a “no-show policy” and cancellations

are needed at least 24 hours in advance to avoid no-show charges to your account (equalto50percentoftheeventprice).

Event Pricing, Taxes and Gratuity Most published event prices for Club activities do not include tax or tip unless the price is advertised as “inclusive.”Final charges to your account will reflect the addition of current state sales tax and, for events with food and beverage service, a gratuity of 18 percent (percentagesubjecttochange).

Dress Code “Business Casual” is standard unless otherwise stated for specific events.

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Both casual social events and formal dinner-dancesare member favorites

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Complimentary Fitness Assessments All new members are invited to meet with one of our personal trainers for an evaluation of your aerobic capacity, flexibility, muscle strength and endurance, body composition, blood pressure and nutrition. Results are confidential; call 459-4571 x502 to make an appointment for either Downtown or the Valley.

Locker Room Amenities Towels are included at no charge, and are available in the locker rooms and other locations at both facilities. Locker rooms are stocked with bodywash, shampoo, conditioner, hairdryers and other amenities. Complimentary day-use lockers are always available. (A$5feeischargedforunreturnedday-uselocks/keys.) Simply trade your membership card for a locker key at the Sport Shop. Lockers may also be rented on an annual basis Down-town or on a monthly basis at the Valley. Ask for a Locker Request Form at the Sport Shop.

Bringing a Guest for a Workout The current fee for guests ages 18 and over is $10; for ages 17 and under the fee is $5 (includestowelsandlockerrental). To play tennis at the Valley location, a guest court fee of $10/hour applies. Guests must be accompanied by their member-host. The same guest may return up to four times per calendar year, calculated from the date of the first visit.

Making Reservations for Classes and CourtsFor Spinning Classes: A reservation is required to guarantee your seat; reservations are accepted starting at 8 a.m. the day prior. (Findschedulesinthemagazineandonthewebsite.) For Downtown classes, call 459-4571; for Valley classes, 535-3554. Check in before class for your seat. Five minutes after class starts, remain-ing spots go to those on the waiting list. To cancel a bike reservation, call at least one hour in advance or your account will be charged a $5 no-show fee.

For Racquetball, Handball or Squash Courts: Valley reservations are accepted up to seven days in advance; call 535-3554. Downtown court reservations are accepted no earlier than the day prior on the following timeline (call459-4571):

• after 8:00 am for a court time between 5:30 am and 12:30 pm the next day,

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athletic programs and services

To schedule your free fitness assessment, call 459-4571 x502

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• after 9:00 am for a court time between 1:00 pm and 6:30 pm the next day, • after 10:00 am for a court time between 7:00 pm and closing the next day

(courtscloseat9:00pmonweeknightsand7:00pmonweekends). Eye protection and non-marking gym shoes are mandatory. Courts may be reserved for any appropriate sports activity.

• For Tennis Courts:Reservations are accepted starting at 6:00 am, alternating between in-person requests at the Valley Sport Shop and calls to 535-3554.Reservations must be made for contiguous 90-minute time blocks start-ing at 6:00 am weekdays, 7:30 am weekends. Most courts may be reserved up to 7 days in advance; lesson courts A and B may only be reserved 2 days in advance. Members may reserve a court for themselves, their spouse or their depen-dent children. Court time is not transferable to another membership.Only one court may be reserved per day, per phone call or per visit.Club-sponsored events and leagues have priority over open play. There is no fee for a member’s first 90 minutes of open play per day. Addi-tional open play is $10/hr/court (pricesubjecttochange). To cancel a reservation, call 535-3554 at least 24 hours in advance or a $15 no-show fee will be equally divided between each of the players listed on the reservation sheet. (Fee is waived on weekends if court can be re-booked.) Outdoor court reservations will incur a $5 no-show fee.All junior tennis class participants must pre-register with the Junior Ten-nis Director. There is usually a waiting list for each class. All junior classes are billed month-to-month, no exceptions.All players (both members and guests) must check in before playing.No black-soled shoes are permitted on the courts.

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athletics (continued)

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Children in the Locker RoomsAges 3 and under may accompany either parent into the adult locker rooms. Ages 4–6 may accompany only the same-sex parent into the adult locker rooms.(AfamilybathroomislocatedonthemezzanineofthePoollevelDowntown.)Ages 7–17 in the Downtown facility must use the Junior locker rooms on the Pool level.

Hours and Policies for Junior Members (ages 13–20) in AthleticsThe Downtown Conditioning Room is open to Juniors as follows: Weekdays; 5:00 to 11:00 a.m., 2:00 to 5:00 p.m., and 7:00 to 9:00 p.m. (adults onlyduringweekdayprimetime:11:00a.m.–2:00p.m.and5:00–7:00p.m.) Some group exercise classes may be “adults only.” Junior members may not make primetime reservations for handball, racquetball or squash courts. They may, however, use the courts during primetime with the understanding that they must relinquish the court if an adult desires to play. Saunas and steam rooms are open only to members age 21 and over.

Childsitting Services and Policies Drop-in childsitting is available for children ages one and over while you are at the Club. You are required to be on Club premises when using Childsitting, except during specified events.Charges are $4/hour/child, plus $2.50/hour for each additional child per family. (Pricessubjecttochange.)Babysitting for infants under age one is available only by reservation (required 24 hours in advance); for Downtown call 459-4571 x515, for the Valley call 535-3554. Should you need to cancel your reservation, call at least 2 hours prior or your account will be charged for the time reserved. The fee is $5/hour/child. (Pricesubjecttochange.)To protect children with food allergies, no peanut products are allowed in Childsitting, and the staff reserves the right to remove any suspect food items.

Supervision Policies for Children under 13 Unless participating in a Club-sponsored kids’ event or program, children under age 13 must be in the company of an adult member or designated supervisor (a sibling or person age 16 or older). If this person is your child’s caregiver, please contact Member Services, 459-4236, to obtain a “Nanny Pass.”

Membership Cards for Children over 13 To obtain a card for an eligible child age 13 or over, parents must sign a Children’s Card Request giving permission for their child to be photographed and receive a card. (VisittheMembershipofficeonthe5thflooroftheclubhouse.)

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kids at the club

Open swim and gym times are published monthly in the

magazine and on the website.Come on down for family fun!

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Do you want your next event to really sparkle? The Club is at your service!

Our professional catering staff provides members (or your friends, family and business associates on your referral) with a complete suite of services, along with the personal attention that is the hallmark of the Club. From corporate retreats to weddings, from business luncheons to birthday parties, our team is committed to creating extraordinary events.

Food Whether it’s light hors d’oeuvres or a five-course din-ner with special wine pairings, the Spokane Club deliv-ers a first class dining experience. Our award-winning culinarians can prepare a menu specially suited to your

style, taste and budget. Our award-wining wines, exclusive microbrews and full-service bar all serve to compliment your dining selections. (Toexplorethecateringmenu,visitwww.spokaneclub.organdclickon“facilityrental”underthe<clubinfo>tabatthetop.) Do you have a special recipe that you would like duplicated for a family gather-ing at the Club? Just let the catering coordinator know and we’ll prepare the recipe for you with care.

Banquet Rooms The Spokane Club features six primary banquet rooms appropriate for 15-250 guests. Each room is distinctive and classically elegant, from the grand Georgian Ballroom to the charming Crystal Room. (Toviewphotosoftherooms,visitwww.spokaneclub.organdclickon“facilityrental”underthe<clubinfo>tabatthetop.)

Added-Value Amenities The difference is in the details. It starts with a one-of-a-kind historic setting designed by famed architect, Kirtland Cutter. Add fine china, sterling silver, glowing candles on mirrored table tiles and crisp linens — all standard at the Club. Tables and chairs, along with setup and cleanup, are included in the catering prices.

For tours or reservations at the Spokane Club Hotel, or for details on hotel privi-leges at our reciprocal clubs, call the Front Desk at (509) 838-8511.

facility rental and catering

In addition to serving your own event needs, your member benefits allow you to invite friends, family and business associates to bring their event business to your club — a win-win all around!

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The Spokane Club Hotel has 39 rooms and 6 suites available to members and their family, friends, employees and business associates. Members are always welcome to sponsor non-member guests to stay in the hotel without the need to be present. All accommodations are non-smoking and pet-free; service animals allowed with proper documentation.

Each room is equipped with:• wireless high-speed Internet • complimentary daily newspaper• cable television • private voice mail and free local calls• self-serve tea and coffee maker • iron and ironing board• bathroom amenities and hairdryer • mini-fridge

All accommodations include:• Complimentary access to our athletic and tennis facilities• Free parking in a secured and covered garage• Business Center access• Coin-operated washer and dryer

Rooms and rates:*• Standard room (queen, etc.) $92 member rate / $112 non-member rate• Deluxe suite (king with separate sitting and dining area) $145 to $165 for members / $165 to $195 for non-membersMemberratesapplyonlywhenpaidbymemberorchargedtoamemberaccount.Corporatepackagesandextendedstaypricingavailable.*Ratesdonotincludetaxes;ratessubjecttochange.

Arrival, departure, payment and cancellations:Check-in is 3:00 pm; check-out at noon. Payment is accepted by cash, credit card or member account. (Reservationsfornon-membersmustbesecuredbycreditcard.) Rates are subject to applicable city and state taxes and are subject to change without notice.Reservations may be cancelled up to 4:00 pm on day of arrival without incur-ring charges (someexceptionsmayapply).

For tours or reservations at the Spokane Club Hotel, or for details on hotel privi-leges at our reciprocal clubs, call the Front Desk at (509) 838-8511. Foralistofreciprocalclubswithhotelaccommodations,pleaseseepage19.

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hotel privileges

For hotel reservations or to tour a selection of

our unique rooms,call (509) 838-8511.

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Paying Your Club Account Account payments are due by the 10th of the month following the date of the statement. There are 5 convenient ways to pay your Club bill:

Mail a check in the return envelope provided.Drop a check in a payment box (in an envelope; no cash please); boxes are located near the Front Desk and both the Downtown and Valley Sport Shops. Pay by credit card or cash in person at the Downtown Front Desk or at the Valley Sport Shop. Deliver a check in person to the Accounting office on the 5th floor of the main clubhouse (during business hours) or at the Valley Sport Shop. Sign up for “EZ-Pay,” our automatic withdrawal program. With EZ-Pay, your monthly membership fee and other Club charges are de-ducted automatically from the checking or savings account of your choice on or around the 10th of each month. (YouwillcontinuetoreceiveaClubstate-mentoutliningyourcharges.) Ask for an EZ-Pay enrollment brochure at the Front Desk or use the form on page 16.

How to Read Your Statement or Dispute a Charge Statements are dated the 20th of each month and mailed a few days later. Each statement includes your membership dues for the next month and any charges made to your account between the 21st of the previous month and the 20th of the current month. Have a question about a charge to your account? Call Accounting at 838-8511 x108 or x109. You may also check your account and dispute a charge through the website — simply click on “Members” at the top to login, then select “Member Statements” for a digital version of your bill, complete with an email link to make submitting your question easy.

Overdue Payments Accounts are considered delinquent if not paid by the 20th of the month fol-lowing the date of the statement, and a 1.5% finance charge is assessed monthly on the unpaid balance. If an account becomes 90-days delinquent, the member receives a privilege suspension letter (revoking all privileges of membership) and the account is reviewed by the Membership Committee.

Membership Cancellation Due to Non-Payment A membership may be cancelled if a 90-days delinquent account is not brought current by the last day of the month in which it became 90-days delin-quent. If not paid, cancelled accounts are referred to the Club’s collection agency and additional penalties will apply.

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your club account

For questions about EZ-Pay,call 459-4232.

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Sign up for the Club’s EZ-Pay program It’s absolutely free, absolutely convenient, absolutely secure and absolutely easy! You’ll continue to receive a statement showing all charges to your account, but your payment is made without having to write a check, or stamp and mail the envelope. Participation is voluntary. Should you wish to discon-tinue the automatic withdrawals, just contact Accounting at 459-4232.

Frequently Asked Questions about EZ-Pay:Q. How does EZ-Pay work?A. With EZ-Pay, your monthly Spokane Club payment is automatically withdrawn from the financial institution of your choice.

Q. How do I know how much is being withdrawn from my bank account?A. You’ll continue to receive monthly statements detailing the total amount of dues and other account charges that will be withdrawn for that billing cycle.

Q. When is the withdrawal made?A. Payments are withdrawn on the 10th of each month. If the 10th falls on a weekend or holiday, it will be deducted the following business day.

Q. How will I know my bill has been paid?A. Verification of “electronic payment” is noted on your statement each month.

Q. What if funds are insufficient?A. You will be notified and will need to pay your Club account with a cashier’s check, money order or cash. Additional charges, including interest and penalty, will be required if this should occur.

Q. What if I want to have my withdrawal made from a different bank or account? Or discontinue paying my Club bill by electronic funds transfer?A. To change the financial institution or account from which your payment is withdrawn, or to cancel participation at any time, simply call, write or e-mail and we’ll take care of it right away.

Q. How do I sign up?A. Simply fill out the authorization form on the next page (or ask for an enroll-ment brochure at the Front Desk), then mail it back to us or drop it off at the Accounting Office on the 5th floor.

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Authorization Agreement for EZ-PayI hereby authorize the Spokane Club to charge my bank account

as listed below for payment of my monthly membership statement.(please print)

______________________________________________________________________Name(s)

______________________________________________________________________Daytime Phone

______________________________________________________________________Street Address

______________________________________________________________________City, State, Zip

______________________________________________________________________Bank Name

______________________________________________________________________Bank Routing Number (ABA#)

______________________________________________________________________Checking Account Number

______________________________________________________________________Club Account Number, Authorized Signature and Date

Please mail or drop off to Accounting on the 5th floor of the clubhouse:

Spokane Club • Accounting Dept • 1002 W. Riverside Ave. • Spokane, WA 99201

Enrollment requires a voided check for the account from which funds will be deducted;please include with form.

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reciprocal clubsTravel in Style! One of the many benefits of belonging to a private club such as ours is the opportunity to enjoy private clubs in other cities. (This benefit also extends to any guests traveling with you.) The Spokane Club offers reciprocity with some of the most exclusive and highly regarded clubs in the nation. To arrange a visit, start by contacting your destination club for reservations, then contact our Front Desk (838-8511) to request a Letter of Introduction. A separate letter is needed for each club you visit, and for each visit to the same club. The letter is valid for 30 days from the date issued and may be mailed, faxed or picked up in person. Please note that policies vary between clubs:

Some charge a fee for use of athletic facilities if not a guest of their hotel. Several city clubs have strict dress codes. Some clubs require credit cards; others require cash or check. (ChargingservicesatotherclubstoyourSpokaneClubaccountisnotallowed.) Gratuities may be added automatically or not accepted at all.

Our reciprocity contracts require that our members comply with the bylaws and policies of the club being visited; don’t hesitate to inquire about their stan-dards and expectations for guests. For more information on any of our reciprocal clubs, be sure to visit their website, or call the club you wish to visit and they will be happy to assist you. Happy traveling!

•••

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CALIFORNIAThe Balboa Bay Club of Newport BeachServices: hotel, athletics, tennis, yacht club, dining949.645.5000 • www.balboabayclub.com

Los Angeles Athletic Club Services: hotel, athletics, yacht club, dining213.625.2211 • www.laac.com

The Olympic Club of San FranciscoServices: hotel, athletics, tennis, dining415.775.4400 • www.olyclub.com

The Pacific Club of Newport BeachServices: athletics, dining949.955.1123 • www.pacificclub.org

Marines’ Memorial Club and HotelSan FranciscoServices: athletics, hotel, meeting rooms, dining800.562.7463 • www.marineclub.com

COLORADODenver Athletic ClubServices: athletics, bowling, dining303.534.1211 • www.denverathleticclub.org

FLORIDACollier Athletic Club of NaplesServices: athletics, dining239.263.2566 • www.collierathletic.org

HAWAII Honolulu Club Services: athletics, tennis, dining808.543.3900 • www.honoluluclub.com

Outrigger Canoe Club of Honolulu Services: athletics, dining808.923.1585www.outriggercanoeclub.com

continued on next page

The Washington Athletic Club in downtown Seattle and the

Outrigger Club in Honolulu are two of our most

popular reciprocal clubs

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Services: athletics, dining816.421.6789 • www.kansascityclub.org

Missouri Athletic Club of St. LouisServices: hotel, athletics, dining314.231.7220 • www.mac-stl.org

MONTANA Billings Professional ClubServices: dining406.252.6700 • 27 North 27th St

The Montana Club of HelenaServices: dining406.442.5980 • Sixth and Fuller

NEW YORK CITYThe Penn ClubServices: hotel, athletics, dining212.764.3550 • www.pennclub.org

The Princeton ClubServices: hotel, athletics, dining15 West 43rd St212.596.1200 • www.princetonclub.com

OHIO Athletic Club of ColumbusServices: hotel, athletics, dining614.221.3344 • www.accolumbus.com

The Union Club of ClevelandServices: hotel, dining, athletics216.621.4230 • www.theunionclub.org

OREGONArlington Club of PortlandServices: hotel, dining503.223.4141 • www.thearlingtonclub.com

Downtown Athletic Club of EugeneServices: athletics, dining541.484.4011 • www.downtownac.com

Multnomah Athletic ClubDowntown PortlandServices: athletics, tennis, dining503.223.6251 • www.themac.com

University Club of PortlandServices: dining, hotel arrangements503.223.6237 • www.uclubpdx.com

Willamette Athletic Club of PortlandServices: athletics, dining503.225.1068

IDAHOThe Arid Club of BoiseServices: dining 208.343.4631 • www.aridclub.org

ILLINOISThe Standard Club of ChicagoServices: hotel, athletics, dining312.427.9100 • www.stclub.org

Union League Club of ChicagoServices: hotel, athletics, dining312.427.7800 • www.ulcc.org

University Club of ChicagoServices: hotel, athletics, dining312.726.2840 • www.ucco.com

MARYLANDThe Engineers Club of BaltimoreServices: hotel arrangements, dining 410.539.6914 • www.esb.org

MASSACHUSETTSHarvard Club of Boston Services: hotel, athletics, dining617.536.1260 • www.harvardclub.com

MICHIGANDetroit Athletic ClubServices: hotel, athletics, dining(Adults only facility)313.963.9200 • www.thedac.com

MINNESOTAThe University Club of St. Paul651.222.1751 • universityclubofstpaul.com

MISSOURIKansas City Club

The University Club of Chicago’s Cathedral Hall offers a beautiful lake view

reciprocal clubs

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TEXASThe Fort Worth ClubServices: hotel, athletics, dining817.336.7211 • fortworthclub.org

UTAHAlta Club of Salt Lake CityServices: dining, hotel, athletics801.322.1081 • www.altaclub.org

WASHINGTONBellevue ClubServices: hotel, athletics, tennis, dining425.455.1616 • www.bellevueclub.com

Moses Lake Golf & Country ClubServices: golf, dining509.765.5049 • www.mlcountryclub.org

The Rainier Club, SeattleServices: hotel, athletics, dining206.296.6848 • www.therainierclub.com

Washington Athletic ClubDowntown SeattleServices: hotel, athletics, dining206.622.7900 • www.wac.net

WASHINGTON, D.C.Army & Navy ClubServices: hotel, athletics, dining202.628.8400 • www.armynavyclub.org

University Club of D.C. Services: hotel, athletics, dining800.626.1875 • www.universityclubdc.com

WISCONSINMilwaukee Athletic ClubServices: hotel, athletics, dining414.273.5080 • macwi.org

INTERNATIONAL RECIPROCALS

AUSTRALIARoyal Automobile Club of Victoria (Melbourne)Services: hotel, athletics, golf, tennis, dining011.6103.9607.2211 • www.racv.com.au

ALBERTA, CANADA The 400 Club of CalgaryServices: athletics, dining403.265.9660

Calgary Winter ClubServices: dining, athletics403.289.5511 • www.calgarywinterclub.com

Edmonton Petroleum ClubServices: golf, dining780.474.3411 • www.edpetclub.ab.ca

The Glencoe Club of CalgaryServices: athletics, tennis, bowling, dining403.243.2506 • www.glencoe.org

Royal Glenora Club of EdmontonServices: athletics, tennis, dining780.482.2371 • www.royalglenora.com

BRITISH COLUMBIA, CANADAHollyburn Country Club, West VancouverServices: athletics, tennis, dining604.922.0161 • www.hollyburn.org

Terminal City Club VancouverServices: hotel, limited athletics, dining604.681.4121 • www.tcclub.com

Union Club of VictoriaServices: hotel, dining, athletics250.384.1151 • www.unionclub.com

The Arbutus Club of VancouverServices: athletics, tennis, dining604.266.7166 • www.arbutusclub.com

Vancouver Lawn Tennis and Badminton ClubServices: dining, athletics604.731.2191 • www.vanlawn.com

SASKATCHEWAN, CANADAThe Saskatoon ClubServices: athletics, dining417 21st St East 306.652.1780

SINGAPOREThe American ClubServices: athletics, dining, bowling, spa6737.3411 • www.amclub.org.sg

To arrange a visit, start by contacting your destination club

for reservations, then contact our Front Desk (838-8511)

to have them send a Letter of Introduction on your behalf.

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What do I do if I need a new membership card? Contact Member Services at 459-4236 if you need a replacement card. Your digitized photo is archived and a replacement card can be left for pick-up at your convenience. If you’d like to update your photo or need a new card for an eligible child, simply stop by the Membership office on the 5th floor of the main clubhouse dur-ing business hours (or the Sales office off the lobby until 6 p.m. most evenings). We can take your photo and print your card on the spot. There is no charge for replacement cards.

How does the Club define “family” as it relates to a Family membership? Family memberships include couples — a primary member and a secondary member who is a spouse or documented shared resident — with or without de-pendent children through age 23 (ages 18 and over must be unmarried full-time college students). The primary/secondary designation can be held by either part-ner. A Family membership is also available to unmarried partners when registered with Washington State or when documentation is verified with the Membership office annually (drivers licenses or checks with the same address, etc.). You may also add an intended spouse to your Family membership within 90 days of a set

wedding date or to combine the accounts in the event you are marrying another member. As a non-profit, member-owned social and recreation community (rath-er than a franchised fitness business), the Club spreads the cost of providing a wholesome and healthy environment for families with children across all memberships — much like a homeowner’s property taxes support schools even if there are no children in the home. Please see page 3, “Understanding

thePrivateClubBusinessModel”for more detail.

Can members of my extended family join the Club at a discount? Yes, members of your extended family can join the Club community for an initiation fee of just $100* with your Family Legacy privileges. Family Legacy recipients must be: • related to you by blood or marriage, • age 21 or over, • a first-time user of the Family Legacy benefit, • willing to apply for membership following the standard process and pay the applicable monthly dues. *ChangestotheLegacyprogrammaybemadeattheBoard’sdiscretion. Contact Member Services at 459-4236 to request an application and a Family Legacy certificate.

frequently asked questions

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How can I let my fellow Club members know about an upcoming athletic event or charity fundraiser that I’m involved with? There are as many worthy causes as there are members at the Club, and it just isn’t possible or appropriate for the organization to promote them all. As a re-sult, publicity or solicitation for any purpose other than Club-related business or events is not permitted within the Club, unless officially sanctioned by the Board or approved by the General Manager. To get the word out about a charity event or fundraiser, members are encour-aged to promote events (while also supporting the Club) with a paid advertise-ment in the weekly e-newsletter or Signals magazine. Please call 459-4535 for information, rates and deadlines. Members may also send press releases and story leads to the Signals office (Spokane Club, Attn: Publications Manager, 1002 W. Riverside, Spokane 99201), or by e-mail to [email protected].

Does the Club have a dress code? Inside the main clubhouse downtown, “business casual” dress is standard unless otherwise stated for specific events. Jeans, walking shorts and nice warm-ups generally considered to be of traditional good taste are allowed in Burgundy’s Restaurant and Bar, although nice dinner attire is always appreciated. Hats and ballcaps, bare midriffs, pants worn so as to expose underwear or other similar “fashion trends” are not appropriate in the dining areas. Workout attire and swim suits are allowed only in the athletic facility. At our Valley location, it is acceptable to enter the facility in workout clothes. While tennis whites are a long-standing tradition, they are not a requirement.

Why is there a charge for Downtown parking in addition to monthly dues? Parking in Spokane’s downtown core is in high demand, and parking staff is required to ensure availability and security for members. The Club’s parking fees are lower than most metered spots and other secured lots and garages. For members who are on-site and actively using the Downtown facilities, the Club offers both open and covered parking adjacent to the Athletic facility on Main Street, as well as space in the garage on the corner of Madison and Sprague (justsouthoftheCathedral). Use your membership card to scan in and out of the lots; the fee will be charged to your account. Long-term permits are available from the Front Desk for the south garage only; prices at press time were $40/month to park while using the Club, $80/month for unlimited parking (pricesandavailabilitysubjecttochange). Parking at Fourth Avenue is free.

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welcome certificatesBuy One, Get One Free

Breakfast Buffet

______________________________________________ ______________________ MEMBER NAME MEMBER #

Valid Monday – Friday, 6:30 to 10:30 am in Burgundy's Restaurant

Certificate expires ____ / ____ / 2010 and may not be duplicated, is not transferable,

is not eligible for substitutions, has no monetary value, and

cannot be credited towards a member account.

� Free Coffee Beverage


Valid Monday – Friday, 6:30 to 10:30 am, from the Downtown OR Valley Deli




Buy One, Get One Free

Sunday Brunch


Valid Sundays, 10:00 am to 1:30 pmin Burgundy's Restaurant





Lunch Buffet


Valid Monday – Friday, 11:30 am to 1:30 pmin Burgundy's Restaurant





Appetizer


Valid Monday – Thursday, 4 to 6 pmin Burgundy's Bar




one night's stay at the Spokane Club Hotel


Reservations required — call 509.838.8511 and mention your New Member Welcome Certificate.

Certificate expires ____ / ____ / 2010

Valid Friday – Sunday nights only, pending availability; excludes Hoopfest and

Bloomsday weekends. May not be combined with other hotel offers or discounts,

may not be duplicated, is not eligible for substitutions,

is not transferable, has no monetary value,

and cannot be credited towards a member account.

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welcome certificates

Free Fitness Assessment


Available at either location.Call 459-4571 x502 to

schedule your appointment

� Free Tennis Class

_______________________________________________ ______________________ MEMBER NAME MEMBER #

Call 535-3554 for tennis class reservations

Valid at the Valley location only; some time, date

and/or other restrictions may apply.

Certificate may not be duplicated, has no monetary value,

is not transferable, is not eligible for substitutions and

cannot be credited towards a member’s account.

$�0 off a �0-minute session

Massage Therapy


For your appointment, call 838-8511 x507 Hours: M–F 10 am to 6 pm, Sat 10 to 2

Valid at the Downtown location only.

Certificate may not be duplicated, is not transferable,

is not eligible for substitutions, may not be combined with other offers or discounts,

has no monetary value, and cannot be credited towards a member account.

Free Weight Room Orientation


Available at either location.Call 459-4571 x502 to

schedule your appointment

One Child Free for

Parents Night Out .


Reservations required • Call 509.459-4571 x515 and mention your New Member Welcome Certificate.

Valid for one child age 2 or older.

Good at either location, based on scheduled dates and availability.

Certificate may not be duplicated, has no monetary value, is not

transferable, is not eligible for substitutions,

and cannot be credited toward a member account.

$� off a Haircut at the Club Barbershop


For your appointment, call 459-4575Hours: M–F 8:30 to 5:00

Certificate expires ____ / ____ / 2010

Certificate may not be duplicated, has no monetary value,

is not transferable, is not eligible for substitutions, and


Documents

Orientation Guide