Organizational Chart of Mobilink(Final) (1)

8/11/2019 Organizational Chart of Mobilink(Final) (1)

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Assignment 1

(Organizational

Structures)

I n s t i t u t e o f B u s i n e s s M a n a g e m e n t ( C i t y C a m p u s )

S u b m i t t e d t o M r . B a b a r K h a i r iS p r i n g 2 0 1 4

Collaborators:

Fahad Mohiuddin Ahmed Std # 16666

Hassan Noman Std # 16646

Taha Ejaz Std # 16578

Muhammad Shayan Std # 16622

Salman Ahmad Std # 15760

Course:MAN-401 Principles of management


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About Mobilink:

Mobilink is Pakistans leading provider ofvoice and data services, bringing more people

together through service excellence and product innovation. With more than 36 million

subscribers, Mobilink maintains market leadership through cutting-edge, integrated

technology, the strongest brands and the largest portfolio of value added services in theindustry, a broadband carrier division providing next generation internet technology as

well as the countrys largest network with over 9,000 cell sites making everyday a better

day for its customers.

Housing Pakistans largest distribution andcontact centre networks and an unparalleled

6,500 kilometers fiber optic backbone, Mobilink has already invested over US $3.9

billion in the country to date, with another USD 1 billion being invested in network

modernization. Mobilink provides uninterrupted countrywide connectivity, unmatched

customer services and international roaming in over 140 countries.

As a responsible corporate citizen, Mobilink offers a range of socially inclusive productsand services dedicated to enhance access to information. Through Mobilink Foundation,

the company passionately supports education, health and environmental initiatives and

promotes sustainable business practices.

Mobilink offers exclusive & personalized tariff plans that empower customers and cater

to the communication needs of a diverse group of people, from individuals to

businessmen to corporate and multinationals.

Total Strength of Employees:

H.R 47

Director 01

Vice President 04

MiddleManagers

16

Line Managers 26

Overall (Total) 4500

Top Managers 75

MiddleManagers

750

Line Managers 3675


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ORGANIZATIONAL CHART OF MOBILINK

Director

Human Resource

Senior Manager

Director

Finance

Senior Manager

Chief Executive OfficerC.E.O.

Chief OperationalOfficer

C.O.O

Vice President

(Customer Service)

Vice President

(Finance)

Vice President

(Administration)

Vice President

(Human Resource)

Director

Administration

Senior Manager

Continued

DirectorCustomer Services

ContinuedContinued

Senior Manager

Indirect C.S

Coordinator

Service Center Manager

Frontline Operational StaffTechnical Support to Customer Service


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Answer 1)People, who do similar tasks, have similar skills and/or jobs in anorganization are grouped into a functional structure.The advantages of this kind ofstructure include quick decision making because the group members are able tocommunicate easily with each other. In a divisional structure, the company willcoordinate inter-group relationships to create a work team that can readily meet the

needs of a certain customer or group of customers. Matrix structuresare morecomplex in that they group people in two different ways: by the function they performand by the product team they are working with.

In a matrix structure the team members are given more autonomy and expected to takemore responsibility for their work. In a project-organizational structure, the teams areput together based on the number of members needed to produce the product orcomplete the project. The best example of divisional structure can be easily seen inlarge organizations like Standard Chartered and Mobilink as the management breaksdown each important function into divisions and departments.

Answer 2) The command chain doesn't happen accidentally. Organizational designerslay it out as the last step in creating an organizational structure. Planners first consider acompanys goals since organizational structure must support strategy. Designers next

determine the tasks needed to reach the goals. Departmentalization follows asdesigners decide how to group the tasks. Grouping affects resource sharing and theease with which people communicate and coordinate work. After departmentalizing,designers assign authority for tasks and areas. Once authority is assigned, plannerscan finally lay out the relationships between positions, thereby creating a chain ofcommand.

The reporting relationships established in the final step of organizational design areeasy to see on an organizational chart, which depicts a companys structure. Starting atthe bottom, each position is connected to one above it by a line. An organizational chartshows the way in which the chain of command works within the organization.

I should understand how the organization is structured, how it is arranged physically,where key people are located, and to whom I report. It will also help us to boost morale,which is likely to have a positive impact on productivity.

Answer 5) Vertical Coordination is linking of top management with the lowermanagement and middle management. And make sure all the decisions are made in aproper manner and all the processes from top to bottom are being done in asuccessive way. Formalization has a very important role in achieving verticalcoordination within the organization. As formalization is the degree to which rules,procedures and job descriptions are followed. So to have strong vertical coordination inan organization, we should make sure it is formalized and all the rules are beingfollowed. It creates clarity within organization, formalization makes roles of a specificposition will remain the same, no matter who inhabits the specific job position.


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For every organization, small or big, delegation is essential. Managers and supervisorsat all levels can lessen their burden by delegating authority. Ability of sub-ordinatesincreases as they are given some responsibility. Delegation of authority reduces thework load. Hence work is done very quickly and efficiently. Delegation of authority helpstrained sub-ordinates also.

Pros and Cons of Mobilinks Organizational Structure:

The Organizational Chart of Mobilink comprises of tall organizational structure. The prosof this structure lie in clarity and managerial control. The narrow span of control allowsfor close supervision of employees. It provides clear, distinct layers with obvious lines ofresponsibility and control and a clear promotion structure. Challenges begin when astructure gets too tall. Communication begins to take too long to travel through all thelevels. These communication problems hamper decision-making and hinder progress.

Employee motivation has got a lot to do with this structure like it have many layersthrough which employees have chances to advance their careers, but may becomefrustrated at their relative lack of influence at lower levels within the company. Anotherfactor that this organization has to take care most is flexibility to take decisions.Because one advantage a flat organizational structure has over a tall one is the level offlexibility. Decisions can often be made and carried out more quickly in flat structuresbecause there are few layers of communication between the employees doing the workand those making the decisions. Therefore, directives and feedback can becommunicated more quickly to allow for necessary changes.

Advantages (Centralization)

1) Consistent policies, greatercontrol and standardized

procedures

2) Quicker decision making

3) Branches are identical, socustomer knows what to expect

4) Tight financial control

Advantages (Decentralization)

1) Empower local managers

2) Local knowledge may benefitsales and promotions targetedmore effectively

3) Reduces day to daycommunication with head office

4) Business is more flexible as it isable to sense customerdemands faster

5) Improved motivation andperformance


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The reasons why we will prefer this tall organization of Mobilink over other flat structureis because of the following.

1. The quality of performance will improve due to close supervision.

2. Discipline will improve.

3. Superior - Subordinate relations will improve.4. Control and Supervision will become easy and convenient.

5. The manager gets more time to plan and organize the future activities.

6. The efforts of subordinates can be easily coordinated.

7. It encourages development of staff.

8. There is mutual trust between superior and subordinates.

9. there is less pressure on managers because they have only few subordinates to

supervise

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Organizational Chart of Mobilink(Final) (1)