ORGANIZATIONAL BEHAVIOR

Become a Champion

"Your people need to see your dedication to become dedicated. Your people need to see your enthusiasm to become enthusiastic. Your people need to see your belief to become believers. Your people need to see your hard work to maximize their hard work. "- Jeffrey Gitomer

Attitude + Motivation = Organizational Greatness

“I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you... we are in charge of our Attitudes.” – Charles Swindoll

http://www.youtube.com/watch?v=OtAdneAfzcc

Charlie Sheen Was Right!

Winning attitudes are infectious, you have a choice every day you walk into work, either be great, or be another number punching the time clock.

Organizational Behavior encompasses a wide variety of areas all across an organization, each one in their own way having a broad and reaching impact.

You can choose to tackle every facet of organizational behavior all at once, or you can start with the most important part of the entire process – YOU!

Power Point Concepts

Managing Behavior Attitude and Motivation Teamwork Influence Tips for Success

“The Clockwork Metaphor reflects an orderly, idealized view of organizational behavior, devoid of conflict or dilemma because all of the working parts (the people) mesh smoothly.” – Debra Nelson, James Quick (OrgB2)

Tuning and Clockwork

Kevin Boyd with Coca-Cola Enterprises

About Kevin Boyd

Kevin Boyd graduated from Georgia Southern in 1995 with a Bachelors in Administration and Accounting.

After several years as a bookkeeper Kevin joined Coca-Cola Enterprises in 1999 as a Financial Analyst.

Moving up through the ranks within the company, Kevin has recently been promoted to a Senior Level Financial Services manager – supporting Regional Asset Managers in prestige properties, universities and new sales for large accounts, such as major league sports arenas, and national level large accounts.

What drove your career decisions? Desired an accounting degree due to

company's needs for financial accounting and book keepers.

Felt it would be a stable environment with a constant and steady stream of work.

Quickly learned that book keeping and transactional accounting was not the desired path.

Wanted more supporting role for driving business, being a part of making decisions that impacted the overall organization.

What is your definition of effective behavior in an organization?

Concise communication Transparency on all levels with intentions

and goals Freedom and acceptance of individual

thoughts and expressions of ideas without fear of consequences

Team oriented company Company should be concerned with

entire footprint of the organization both internally and externally. (example on next slide)

Coca-Cola Enterprises – Sustainability Report – 2009/2010

Reduced overall carbon footprint by 35,600 tons (four percent) from 2009, while growing business volume by four percent

Invested $8.1 million in making cold drinks equipment more efficient and installed 2,800 doors on open-fronted coolers

Reduced water use ratio to 1.42 liters of water per liter of product, down six percent from 1.51 liters in 2009

Announced £5 million investment in a joint venture with ECO Plastics to develop a new purpose-built recycling facility in Lincolnshire, Great Britain

Reduced the amount of packaging used by 35,000 tons, meeting the target the company set in 2008

Recovered 99.5 percent of waste at manufacturing facilities Launched PlantBottle in Norway and Sweden Invested $4.3 million to support a range of community initiatives

aligned with CRS focus areas

What is your philosophy on behavior and influence?

There is no “I” in TEAM but there is an “ME”

You have to be a part of the team in order for the team to succeed.

Effective Teamwork and Winning go hand in hand.

What skills have you acquired to help you manage behavior at CCE?

Relationship building skills. Dealing with relationships and account managers is key.

Trust with employees, trust allows them to accept and carry out your decisions.

Being extroverted – typical accountants are introverts, needed to learn to be outgoing to form working relations.

Who is a great manager of behavior at your organization?

Ben Jones – mentor and leader.

Ben gives a lot of reasons and explanation of expectations as well as the tools needed to be successful.

Gives direction and lets the team do the work – not a micromanager.

Skills and Tips for Success

Be Open Minded – be open to other’s creativity, ideas, don’t fear their knowledge

Manage relationships as if each is equally important to you.

Every job is just as important as the next.

Give a person your time and attention, without your distractions.

Skills and Tips for Success

Organizations are like puzzles, without one piece the job is not complete.

If you are going to be a floor sweeper, you be the best floor sweeper the company has ever had.

“Don’t take things too seriously, all we do at Coca-Cola is sell sugar water, don’t make the simple too complex”

Conclusion of Interview with Kevin Boyd

Kevin is a proven professional, manager, mentor, and leader in his field.

His take on organizational behavior reinforces the conclusion that the most effective way to help manage behavior in your organization is by Having a winning attitude Being a team player Playing to be a champion!

Presented by: John Szczesniak 07/2011