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S AP U pgrade, R ejuvenation & E xpansion O rder to C ash (O2C) O2C1.1.2 ! "# End User Training Manual for SAP SD – Sales and Distribution Process Name: Sales Returns Processing Process No: TRF/O2C/1.1.2 Control Copy No: TRF/O2C/1.1.2/ $%& $ Doc Version Description Prepared by Date Reviewed by Approved by 00 Original Srinivas T &Srinivas S 24.12.2009 Rajiv K Shukla & Gautam Kumar

Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Page 1: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Order to Cash (O2C)���

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End User Training Manual

for

SAP SD – Sales and Distribution

Process Name: Sales Returns Processing

Process No: TRF/O2C/1.1.2

Control Copy No: TRF/O2C/1.1.2/

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Doc Version Description Prepared by Date Reviewed by Approved by 00 Original Srinivas T

&Srinivas S 24.12.2009 Rajiv K Shukla &

Gautam Kumar

Page 2: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Page 2 of 13

Introduction

Enterprise Order to Cash process in TRF has the following business processes.

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For each of the above processes, a separate End User Training Manuals is available This document covers sl. No. 9 of the above list, that is Sales Return Processing.

This End User Training manual on Sales Return Processing Process consists of the

following sequence of sub-processes as listed in the Table of contents (next page)

Page 3: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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���������O2C RETURNS OVERVIEW ................................................................................................ 4�

PROCESS FLOW ............................................................................................................. 4�Creation of return Sales Order-VA01 .................................................................................... 5�Return Delivery with reference to return order VL01n.......................................................... 10�Return Credit memo with reference to return delivery-VF01 ................................................ 13�

Page 4: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Definition of returns Order A return document used in complaints processing for when a customer sends goods back. Detailed activities of return Business process: Return document generation w.r.t returns Letter from customer. Return Delivery (Goods Receipt in TRF) Credit memo for returns (return amount to Client) Credit of excise Processing for returns Return order will be created with reference returns intimation note or with reference to original invoice Business process Return process in case of materials returned by the customer. Original invoice along with duplicate copy of Transporters/consignment note will be required inbound delivery to reverse excise. Product/spares will be kept somewhere in shop and the same will be sold as and when new order is received for the same item Other types of return Due to non-payment by customer Project is closed intermittently Project closure due to difference with customer Prerequisite Following master data should exists before creation of return order. Customer master data Customer excise details Material master data Original invoice and equipment number Duplicate copy of Transporter / Consignment note will be required for inbound delivery to reverse excise.

Page 5: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Use TRF document type return order as per SBU. This order will be created w.r.t invoice. Following data will be copied from invoice while creating return order Customer Number Material number and Quantity Return related information User will maintain reason for returns and the quantity While saving the system will ensure all relevant data is entered through incompletion log procedure and it will generate internal number Document flow Return sales order � inbound delivery� Reversal of invoice or credit memo � excise credit invoice

Page 6: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Page 6 of 13

Creation of Return Sales Order-VA01

Enter TRF SBU return document type as per requirement

Page 7: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Page 7 of 13

Next creating with reference to billing document number as explained above in TRF process

Click copy

Page 8: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Enter order reason and enter save

Page 9: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Page 9 of 13

Return order number 60000086 is created, with reference to invoice number

Page 10: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Enter TRF SBU shipping point

Enter TRF return delivery type

Click enter

Page 11: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Page 11 of 13

Clicks save

Click post goods receipt

Page 12: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Page 12 of 13

Return delivery number 84000032 created

Page 13: Order to Cash (O2C) - TRF Limitedintranet.trf.co.in/pdf/sales/Sales Returns Processing.pdf · Order to Cash (O2C) ˘ ˇˆ ˆ ˘ ˙ ... SAP SD – Sales and Distribution Process Name:

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Page 13 of 13

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Next create credit of excise

This completes Returns processing

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Enter return billing type As per TRF SBU & Click save, Next Return Invoice will be created