2. Agenda 9:30Otvaranje Oracle Services dana Marin Tadi,
generalni direktor Oracle Hrvatska d.o.o. 9:50Oracle Services
Strategy Henrik Wegge-Berg, Regional Vice President Eastern Europe
& CIS 10:10 Making the most of Oracle Services Slavko Roi,
Customer Services Director 10:30 Pauza 10:50 Oracle Consulting
overview + HNB regulatory solution Davor Runjak, Consulting Sales
Manager 11:20 Save money with Oracle University Gokhan Uguroglu,
Regional Sales Director, South East Europe 11:40 "Iskustva u
koritenju Oracle usluga"- PBZ Mario Vujec, Privredna Banka Zagreb
12:00 Ruak i druenje 2 3. Henrik Wegge-Berg Regional Vice
President, Oracle Customer Services Eastern Europe & CIS Oracle
Corporation 3 4. Managing IT in a DownturnCIO MagazineIT Leaders
can play a critical role in delivering value to an organization- in
good times and in bad. By focusing organization- on IT operational
improvement, IT leaders can drive thehighest levels of system
performance, availability, and security while simultaneously
lowering the costs of maintaining the infrastructure.4 5. Oracle
Services Deep Expertise: More than 38.000 Service - Service
Leadership in Software, Hardware andProfessionals in Consulting,
SystemsOracle University and CustomerServices More than 21,000
Developers Thousands of partnersDelivering Services every day
Complete Coverage: Services can cover the Total ITLifecycle Support
Entire Software Stackand SUN Systems 2000+ Products and versions
Local knowledge Critical mass / Global scale Local relationship
Global Presence: Service Innovation Local touch and delivery 145
Countries Industry LeadershipLocal Coordination Many languages
covered (andeven more through ourPartners) All Time zones (24/7
support)5 6. Our MissionYour SuccessHigher Business Lower total
cost ofLower BusinessValue ownershipRisk Drive better business
resultsDrive down labor costs through better softwarethrough better
systems Reduce IT project failure rate utilizationmanagement
andmaintenance across the Eliminate business disruption Accelerate
new product andentire IT solution lifecycle and single points of
failure technology adoption +Reduce IT asset cost through + Improve
change management Drive competitivenessbetter utilization through
better productivity Enhance securityEliminate complexity via
Enhance speed and agilityhorizontal and verticalLeverage industry
and Oracleintegrationbest practices to optimize results Offer
extensive technical and end-user training6 7. Oracle Services Your
successTraining Strategies for SuccessfulTechnology
DeploymentsTransforming Your Business withMeasurable ResultsFree
Access to Product Updates andInnovation, Personalized, Proactive
Support Optimized Performance and Value Operational Excellence and
accelerating timeTo value 7 8. Training Strategies for Successful
you make your Oracle University helps Technology Deployments
technology Strategies successful. Learn Oracle technologies from
the source 352.000 students trained per year 480 Instructors and
more than 24 languages supported 1,300 instructor-led class titles
780 classes taught every week 99% of students said they would
recommend Oracle University to others 100% student satisfaction
guarantee8 9. What Differentiates Oracle University?First to market
Complete Job role TrainingFlexible training formats and contentHigh
Student Satisfaction 9 10. Transforming Your Business with
Measurable Results More than 20.000 consultants World Wide Global
organization with local execution Deep vertical industry expertise
Unparalleled expertise across all Oracle Products Effective
implementation services with proven methods Working well together
with Partners Extensive reference base of successful projects 10
11. What Differentiates Oracle Consulting? We are the
ExpertsCollaborate with Oracle Strategy andDevelopment groups Use
proven implementation methods Focal point for Product knowledge
sharing 11 12. Free Access to Product Updates and Innovation,
Personalized, Proactive Support Unmatched Global Scale Unlimited
subscription to future products and support innovations Free
upgrades and product enhancements Local touch from our Customer
Services Managers Your investment is protected for Life through our
Lifetime Support Optimize Hardware (SUN) and Software Support Most
advanced, personalized, proactive support platform in the
industry12 13. What are the Benefits? Personalized Service
RequestPriorityKnowledge BaseDashboardManagement Handling Patch
Advice & Configuration Inventory Reporting Healthchecks
Recommendations Management60K+ MembersWeb 2.0Oracle Expert
CommunityPeer CommunityCapabilities CommunityKnowledgeSeamless
EnterpriseManager Integration Services Integration 55+ Support
Interfaces 9 13 14. Optimized Performance and Value Even more
personalized, proactive and local service for both Software and SUN
Systems 1200+ experts in Europe Regional Expertise Centre in
Romania 1000+ customers in Europe Very high Customer Satisfaction14
15. Why Advanced Customer Services? Tailored services Increase
flexibility Reduce operational costIncrease end user satisfaction15
16. Operational Excellence and acceleratingtime to value Over 4.5
million users Worlds largest Linux application grid in Austin Texas
Can manage technology, enterprise applications and some 3rd party
solutions 84% of customers on most current releases Can be managed
@Oracle or @Customer Oracle On Demand is ranked #2 in the Top 50
Best Managed Outsourcing Companies, 200916 17. Why Oracle On Demand
?Accelerated value Reduced riskFlexibility and ChoicePredictable
cost17 18. Oracle Services = Your successTraining Strategies for
Successful Technology DeploymentsTransforming Your Business
withMeasurable ResultsFree Access to Product Updates andInnovation,
Personalized, Proactive Support Optimized Performance and Value
Operational Excellence and accelerating time to value18 19. 19
