Operations Management with System Center Products Vlad Joanovic & Arlindo Alves Program Manager, IT Pro Evangelist Microsoft Corporation Agenda System Center Data Protection Manager System Center Capacity Planner System Center Essentials System Center Service Desk Operations Management Products Storage Management Today Analyst Data Points Backup/Restore remains the single most costly IT administrative task The cost of managing data protection and storage is 5x - 7x the cost of purchasing the hardware. More specifically, 74% of storage costs are for management and administration, with only 12% going to hardware. Gartner 97% of all tape restores are single files Strategic Research 85% of tape restores are for data less than 30 days old IDC Rapid and Reliable Recovery Recovery is unreliable and painful Too slow and expensive to recover files typical recovery takes hours or days (slow, expensive) Recoveries and unreliable 42% of companies had failed recovery in past year 50% of customers wish for online backup verification Data protection is labor intensive All recoveries go through the server admin Solution with DPM Designed for fast recovery Enables a whole new recovery scenarioend users: files, Admins: servers Snapshots enable multiple recovery points Recoveries are assured through verification Data Protection Pain Points Customer Needs: Faster Recovery Continuous and efficient protection Backup is too complex, slow, and inefficient Shrinking backup window Growth in data makes it too difficult and time consuming to back up Backups too slow/lots of manual scheduling Mandated disaster recovery plans 24 hours of data loss assumed with tape Tape as one size fits all (file and server recovery, offsite protection and long term archive) Tape inconvenience and unreliability of is # 1 challenge Solution with DPM Faster and More Efficient Backup Never do a full backup from a production server again Avoid the shrinking backup window Avoid the shrinking backup window Customer Needs: Eliminating Backup Window Data Protection Pain Points Current backup products are too complex, costly Companies spend too much time and money on backup Labor is the majority of backup cost Branch office data protection is cumbersome Massive data growth increases costs Too many tapes Most disk-based backup solution are cost prohibitive Operational Simplicity Solution with DPM Designed to reduce TCO via continuous, disk-based backup Automatic protection schedules = reduce operational costs, increase efficiency Allows end users to easily recover their own files Usability and easier management Integration into existing environment Industry standard hardware and software Customer Needs: Simpler Solution, Lower costs Data Protection Pain Points What does DPM do? Near continuous (hourly) protection of files DPM agent on file servers Byte-level changes transmitted to DPM server Multiple scheduled snapshots per day Easy file restoration Fast Restoration from disk storage End User Recovery via DPM client IT Administrator can restore entire servers, volumes, shares Implementation Scenarios Branch office data protection Backup process Agent deployed to branch office servers Agent captures data and replicates to DPM server in HQ DPM takes snapshots to enable recovery at multiple points in time Benefits Rapid & reliable recovery including end user recovery Less potential data loss Easy and efficient scheduling and management No trained staff needed in branch Reduce tape equipment requirements in the branch Corporate WAN New York Chicago Los Angeles Clients Headquarters DPM Server Customers tell the best story.. Microsoft Information Technology The Microsoft IT Data Protection Services Group centralized the backup and restore services protecting 130 branch offices with DPM. The DPM deployment will save Microsoft $2.7 million over the next two years. Des Moines School district DMPS cuts data protection costs by 94 percent DPM expected to save the district $135,000 for the first year. When a user needs a file restored, they dont ever have to file a work order or contact the Help desk. They can restore their own file instantly. The district is so pleased with DPM that it is implementing the solution in all elementary schools and eventually, in all secondary schools. New York City Department of Sanitation, Bureau of Motor Equipment Ease of installation and use, handy management and reporting features, speed of recovery and cost-effectiveness of DPM blow the competition away Shrunk backup from 48 hours to 10 minutes; drastically lowered failed backup jobs and error messages across 30 file servers. San Francisco School District School District Adopts Backup System to Easily Restore Files, Saves $100,000. Youre saving all this staff time, training time, and monitoring time to make sure that the people are doing what theyre supposed to do. It really is a good solution for us. DPM Protection Options Beta July06 Beta Oct06 Feature DPM v1 DPM v1-SP1 DPM v2 Protect File Servers & Shares YESYESYES Protect Exchange YES KB YES YES Native DPM Protect SQL Server YES KB YES YES Native DPM Protect SharePoint YES KB YES YES Native DPM Protect System State YESTechNetYESTechNetYES Native DPM Protect R2 SIS Servers YES QFE hotfix YESYES Protect x64 Windows --YESYES Protect Clusters --YESYES Operations Management Products What is SCCP 2006? For new deployments Pre-deployment sizer For existing deployments Capacity Planner Supports Exchange 2003 and MOM 2005 modeling Modeling engine developed by Microsoft Research First released in January 2006 Models for Exchange 2003 and MOM 2005 Built-in Best Practices Optimized architecture Server, Storage, WAN and LAN Confident sizing of infrastructure Efficient, optimized architecture Based on customer inputs BenefitsCapabilities Prescriptive architecture recommendation SCCP 2006 Helps with Sizing Analyze infrastructure information Pro-active Capacity Planning What-if analyses Determine effects of changes Workload and Hardware scaling Computes Device Utilizations Computes Transaction Latencies Capabilities SCCP Helps with Capacity Planning Benefits SCCP 2006 in a nutshell Enter Organizational Data (Model Wizard) Recommended Architecture (Model Summary)Update model (Model and Hardware Editors)Utilization and Latency (Simulation Results)Export Model and Results (Excel and Visio) Visual editing surface Site to site and Site to WAN Connectivity Server configuration Attached storage configuration SAN/RAID configuration Client to server assignment Server Role mapping Usage profile by site Realistic depiction of a deployment plan Full customization Benefits Capabilities Customize using graphical Model Editor How To Customize Models Bottleneck analysis What-if hardware What-if architecture What-if software Server consolidation User/usage change scenarios Software upgrades Justify expenditure Meet SLA Prepare for the future Right trade-offs Benefits Capabilities Enable What-If analysis all in SW How SCCP Helps With Experimentation Analyses all major customer facing transactions Built-in knowledge of exact sequence of HW operations Predicts contributions of various devices to latency Prediction of end to end latency Utilization of servers, network and storage Benefits Capabilities Provide transaction latency analysis How SCCP Helps Improve End-user Experience Built-in HW models Automatic server and storage recommendations Exchange model works on any hardware Custom device and server definition HW library updates Flexible hardware sizing Benefits Capabilities Provide extensible hardware library How SCCP Helps With Custom Hardware Definition System Center Capacity Planner Operations Management Products Simple setupSimple setup Unified management experienceUnified management experience Comprehensive monitoringComprehensive monitoring Update managementUpdate management Software and hardware inventorySoftware and hardware inventory Integrated reportingIntegrated reporting Software deploymentSoftware deployment Remote management supportRemote management support Integrated management designed for medium sized companies with up to 15 servers and 500 Clients 2007 Foundation Technologies SCE foundation technologies: Operations Manager 2007 Windows Server Update Services v3 SQL Server 2005 Express Microsoft Update Easy upgrade to System Center Essentials from existing versions of Operations Manager and Windows Server Update Services Run multiple SCE instances in your environment or migrate to System Center CCM and OpsMgr for greater scale Monitoring All monitoring capabilities are provided via Operations Manager management packs MPs include knowledge from the Microsoft server, client and application teams to accelerate problem resolution Diagnostic tasks allow remote troubleshooting and problem resolution without leaving your office Network monitoring capabilities for all devices with detailed monitoring of Cisco and 3Com devices Update Management Microsoft update management capabilities built on WSUS technology Support for additional Microsoft content including: Drivers (user defined selection, eg. Dell) QFEs and Hotfixes Third party updates support Import updates from third party websites Create updates and patches for line of business applications Multi member group support for flexible targeting and deployment Customizable views with find and search support for locating updates Update compliance reporting Big Red Button immediate installation feature Software Distribution Deploy software applications to client and server computers Support for MSI and EXE applications Simple 3 step application install wizard Parameters defaulted requiring minimal knowledge to deploy software Flexible deployment mechanisms Deployment status reporting Troubleshooting tasks and views Install now support Easily uninstall applications Reporting Capabilities Native reporting using SQL Reporting Services Report on all CCM and monitoring data Daily health report covering key metrics 50+ reports available out of the box including Health and availability trends Daily summaries Billing and charge back Capacity planning Keep track of what you have 30+ attributes collected about the hardware installed on server and client computers Add / Remove programs inventory to collect software name and version information on servers and clients IT Asset reporting highlighting collected data that may beed or saved Inventory and asset information available in context for troubleshooting and diagnostic decision making System Center Essentials Operations Management Products Service Desk Investments Automate People, Process, and IT Technology Best Practices CMDB Model of the IT environment Knowledge Capturing IT Knowledge and Skill Workflow Automate MOF best practices Incident & Problem Management Make it simple to keep people productive and improve IT service quality Asset Lifecycle Management Know your assets and who is using them Change Management Introducing the right change Collaboration Make it easy for people to work together Service Desk Technologies Knowledge Management Built on SharePoint 2007 Content accessible in portal or console Searchable content leveraging Business Data Catalog Articles and attachments linked to the CMDB Author and approve new articles using standard Office tools Common Knowledge Format Based on MAML schema used by MOM, MSDN and TechNet View MOM knowledge from Service Desk Integrated search results from TechNet and MSD Documentation of Processes Integrated view of MOF prescriptive guidance CMDB Based on SDM Forms Office Forms Server 2007 Knowledge Office SharePoint 2007Workflow Windows Workflow Foundation Service Desk Technologies Forms Infrastructure Built on InfoPath Server 2007 XML-based form definition HTML and WinForm form rendering User customizable form designer (InfoPath 2007) UI for supporting MOF/ITIL best practices Forms contain recommended taxonomy Customizable UI on existing database Change field names without modify database schema Add completely new forms using InfoPath 2007 CMDB Based on SDM Forms Office Forms Server 2007 Knowledge Office SharePoint 2007Workflow Windows Workflow Foundation Service Desk Technologies Workflow Built on Windows Workflow Foundation (WinWF) Supports both system and human workflows Visual workflow designers for Visual Studio 2005 Automate MOF/ITIL best practices Out-of-the implementations of incident, problem and change management workflows Coordinate cross-product activities Orchestrate activities across MOM, SMS, VSTS User customizable workflows Wizard driven configuration of standard workflows Author new workflows with Visual Studio 2005 CMDB Based on SDM Forms Office Forms Server 2007 Knowledge Office SharePoint 2007Workflow Windows Workflow Foundation Service Desk Technologies CMDB Built on SDM technology Common meta-model and core model for System Center XSD compliant schema Temporal query support to view changes over time Built on SQL 2005 Configuration Items Model assets, services, users, etc. Define relationships between CIs (owner, dependency, etc) Work Items Track incidents, problems and change requests Associate CIs to Work Items CMDB Based on SDM Forms Office Forms Server 2007 Knowledge Office SharePoint 2007Workflow Windows Workflow Foundation Service Desk Timeline MMS Preview April 2006 Beta 1 2H 2006 Driven by customer, partner and analyst feedback Focused on simplicity, integration and extensibility Long-term commitment to investment areas Deep integration with System Center to advance End-to-End Client Experience Monitoring and Diagnostics Incident and Problem Management Asset Management Change Management Self-Service Solutions RTM 2H 2007 Beta 2 1H 2007 System Center Product Roadmap Related MMS 2006 Sessions Available on your MMS 2006 DVD Data Protection Manager SO14: Data Protection Manager - Technical solutions overview SO15: Data Protection Manager - From the customer perspective SO16: Data Protection Manager - How the pieces work System Center Capacity Planner SP01 - Performance Modeling: A Powerful Tool for Planning Deployments SP02 - Drilldown into System Center Capacity Planner System Center Essentials SO04 - System Center Essentials overview - management for the mid market and SMB service providers System Center Service Desk SO03 - Introducing Microsoft Service Desk v1 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.