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Operations / Departmental Manager Level 5 Apprenticeship A-Card
• Apprenticeship Clubs: Customer Service, Business
• Virtual Learning Environments – platforms designed to help with learning for visual learners
• Workplace observations• Presentation of a Business
Improvement Project
How long will it take?The programme is expected to last up to 24 months, but can be completed faster depending on previous experience.
How do I get assessed? End point assessment (EPA) After you have completed all the on programme development activities, including Functional Skills in English and maths, your Learning Development Manager (LDM) and mentor / line manager will agree on your readiness for EPA.
Your independent EPA will consist of:• 2-hour knowledge test using
scenarios and questions • 2-hour structured competency
based interview• Assessment of portfolio of
evidence• Assessment of the work based
project followed by a presentation with Q&A session
• 2-hour Professional Discussion
Functional Skills English & MathsYou must pass Level 2 English and maths or have attained an equivalent level qualification.
Progression? Yes please!Use your newly acquired skills and knowledge to gain career progression and join our Degree Apprenticeship development programme.
Operations / Departmental Manager Level 5 Apprenticeship A-Card
The Operations / Departmental Manager Apprenticeship will develop your ability to effectively lead teams, manage project and achieve high level objectives in line with business strategy.
As part of your Apprenticeship, you will complete a Level 5 Diploma in Management.
What will I learn?• Operational management
approaches and models, including creating plans to deliver objectives and setting Key Performance Indicators (KPI)
• How to use business development tools and approaches to continuous improvement
• Business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance
• How to initiate and manage change by identifying barriers and know how to overcome them
• How to set up and manage a project using relevant tools and techniques, and understand process and risk management
• How to manage budgets, and financial forecasting
• How to lead multiple and remote teams and manage team leaders
• How to motivate and improve performance, supporting people using coaching and mentoring approaches
• How to recruit and develop people
• Collaborative working techniques to enable delivery through others and how to share best practice
• How to manage conflict at all levels
What will it look like?• Once a month off the job
development days filled with role plays, case studies and practical activities relevant to your job role and standard
• Monthly 1-1 Coaching Support• Professional Discussions• Mock end-point assessment
– helps you to prepare for independent end-point assessment
Your Development Programme at a Glance…
For more information or to apply contact us:
#ComeUnderOurUmbrella#LearnSomethingNew
Umbrella Training
0333 577 [email protected]
Operations / Departmental Manager, Level 5 Standard
Know it Show it Live it
Operational Management
Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
Able to input into strategic planning and create plans in line with organisational objectives. Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.
Development of skills in the workplace
Project Management
Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
Development of skills in the workplace
Finance Understand business finance: how to manage budgets, and financial forecasting.
Able to monitor budgets and provide reports,and consider financial implications of decisions and adjust approach/recommendations accordingly.
Development of skills in the workplace
Organisational Performance
Know it Show it Live it
Leading People Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
Able to communicate organisational vision and goals and how these to apply to teams. Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.
Development of skills in the workplace
Managing People
Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.
Development of skills in the workplace
Building Relationships
Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
Able to build trust, and use effective negotiation and influencing skills and manage conflict. Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.
Development of skills in the workplace
Communication Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.
Development of skills in the workplace
Interpersonal Excellence
Know it Show it Live it
Self Awareness Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.
Able to reflect on own performance, working style and its impact on others.
Development of skills in the workplace
Management of Self
Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
Able to create a personal development plan. Use of time management and prioritisation techniques.
Development of skills in the workplace
Personal Effectiveness – managing self
Operations / Departmental Manager, Level 5 Standard
Know it Show it Live it
Decision Making
Understand problem solving and decision making techniques, including data analysis. Understand organisational values and ethics and their impact on decision making.
Able to undertake critical analysis and evaluation to support decision making. Use of effective problem solving techniques
Development of skills in the workplace
Personal Effectiveness – managing self
Know it Show it and live itPersonal responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
Determination when managing difficult situations. Seeks new opportunities.
Inclusivity Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.
Management Agility Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.
Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values
Behaviours Module - Self Awareness
Blended Learning ApproachBy Umbrella Training
The Apprenticeship Clubs are designed to provide support, off-the-job training, learning activities and interactive meetings for our Apprentices to help them achieve the Apprenticeship.
It allows Apprentices to develop new and interesting skills which they can efficiently apply in your workplace. We pride ourselves in offering only the best, quality activities to our Apprentices and make sure every trip is as entertaining and educational as the last!
We have the following clubs:
Off-the-job-training - 70:20:10 Learning model
E-LearningAccessed via our VirtualLearning Platform
• An Apprenticeship is a job with a formal programme of training; of which at least 20% must be off-the-job training.
• All Apprenticeship standards have been developed under the guidance that they are sufficiently stretching to require at least a year of employment, with off-the-job training accounting for at least 20% of the Apprentice’s employed time.
Off-the-job training must be directly relevant to the Apprenticeship standard and could include the following:• The teaching of theory (for
example: lectures, role playing, simulation exercises, online learning or manufacturer training).
• Practical training: shadowing, mentoring, industry visits and attendance at competitions.
• Learning support and time spent writing assessments/assignments.
Off-the-job training does not include:• English and maths (up to level 2)
which is funded separately,• Progress reviews or on-
programme assessment needed for an Apprenticeship standard.
• Training which takes place outside the Apprentice’s paid working hours.
• The requirement for at least 20% off-the-job training is one of our core, and well established, principles which underpins our Apprenticeships at all levels. Through Umbrella Training, Chef Apprentices receive student membership to the Craft Guild of Chefs. Supervisor Apprentices receive membership with the Institute of Hospitality.
A series of short films, made in collaboration with some of the best chefs in the industry. These programmes help and inspire Apprentices by teaching new dishes and sharing some of the career stories from those who have worked their
way through the kitchen; supporting the off-the-job training and further developing their skills.
https://www.umbrellatraining.co.uk/kitchen-inspirations/
On the jobEXPERIENCE
Mentoring & Coaching
Classroom, Courses & Reading
20%
10%
70:20:10 Learning model
Culinary Club - for Chef Apprentices, Hospitality team members or F&B ServiceClever Clogs Club - for Level five ApprenticesTidy Angels Club - for Housekeeping team members and supervisorsBusiness Club - for Business Administration ApprenticesCustomer Club - for all Apprentices who interact with customers
Kitchen Inspirations
Gateway
Planning Meeting
Multiple Choice2-hour scenario based on demand test
Business ProjectPresentation of work-based project followed by Q&A session
Competency Based Interview2-hours and supported by assessment of portfolio evidence
Professional Discussion2-hour structured meeting
Completion/CertificatePass or Distinction; final grade based on the combined performance from each EPA activity
Independent End-Point AssessmentsAll Apprentices must undertake an independent end-point assessment.
All Apprentices must undertake an independent end-point assessment which is a synoptic assessment of the knowledge, skills and behaviours that have been learnt throughout the Apprenticeship. The purpose of the assessment is to make sure the Apprentice meets the standard set by employers and are fully competent in their occupation.
It is taken by Apprentices at the very end of the on-programme phase of training when their employer and training provider are satisfied that they have met the “gateway” criteria to undertake the assessment. End-point assessments are graded and an Apprenticeship certificate is only awarded after end-point assessment is successfully completed.
The end point assessment of all Apprenticeships must be externally quality assured to ensure that they are valid, consistent and reliable across Apprenticeship assessment organisations (AAOs).
For the Hospitality industry end-point assessment, there is an employer-led process which is managed on behalf of industry Apprenticeship boards by People 1st.
It is up to the employer to choose their Apprenticeship assessment organisation (AAO) and they do not have to opt for the AAO recommended by their training provider.
‘...assessment of the knowledge, skills and behaviours that have been learnt throughout the Apprenticeship.’
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@UmbrellaTES#ComeUnderOurUmbrella#LearnSomethingNew
Umbrella Training
0333 577 [email protected]
Hospitality Team Member, Supervisor and Managers has a Specialist Area:
Food & Beverage Service, Food Production, Barista, Concierge & Guest Services, Housekeeping, Reception, Reservations, Conference & Event Operations.
Senior Chef - Production Cooking
LEVEL 6&7
DegreeApprenticeships
LEVEL 2 LEVEL 4LEVEL 3
Hospitality Team Member
Hospitality Manager
Hospitality Supervisor
Commis Chef Senior Culinary ChefChef de Partie
BusinessAdministration
Professional
Operations/Department
ManagerTeam Leader/Supervisor
LEVEL 2 LEVEL 5LEVEL 3
Business & ManagementApprenticeships
Hospitality Team Member Apprenticeships
Culinary Apprenticeships
Apprenticeship Pathways
Progression? Yes Please!
To find out more on how to use your newly acquired skills and knowledge to gain career progression, contact us today:
