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COB Organisation
• COB is split into seven teams.
• Functionalised approach to business delivery.
• Structure allows greater specialisation with dedicated staff in specific teams dealing with constituent parts of our process.
• 87 full time equivalent staff
Teams and key Contacts
• Accounts Team – Gillian Boyd 0300 200 2762
• Case Administration - Liz McGregor 0300 200 2831
• Case Management Team – Kelly Quigley 0300 200 2853
• DAS Team – Fiona Wilson 0300 200 2784
• Debtor Applications – Chris Donaldson 0300 200 2849
• Supervision Team – Val Cavin 0300 200 2712
• Contract Operations – Katherine Morrison 0300 200 2651
Roles of COB Teams
Registration of Insolvencies• Our Case Administration team is responsible for the
registration of bankruptcies (resulting from creditor petitions) the registration of PTDs and Corporate Insolvencies.
• On award of bankruptcy or protection of a trust deed, this information appears on the Register of insolvencies.
• The register can be accessed free of charge and a commercial download facility is also available to subscribers.
Roles of COB Teams
Awarding bankruptcy• The Debtor Applications Team has responsibility for the adjudication
of debtor applications for bankruptcy.
• The ongoing administration of LILA cases is also managed by the Debtor Applications Team.
• On award of bankruptcy a proportion of LILA award cases are converted to full administration. In 2012/13 a total of 18% of LILA awards have been converted and will undergo a full administration.
Bankruptcy administration• The Case Management Team is responsible for the administration
of bankruptcies with a ceiling of 1000 cases retained. This total does not included LILA cases.
Roles of COB Teams
Debt Arrangement Scheme• The DAS Team is responsible for making all DPP
applications on behalf of Money Advisers in the public sector.
• Maintenance of the DAS Register.
• The application of the ‘Fair & Reasonable test’ on DAS applications, including revocation and variation requests.
• DAS Review Board now in place set up to facilitate ongoing discussion of DAS issues across a broad stakeholder group. DAS Team Leader attends these meetings.
Roles of COB Teams
Supervisory Role• Where a private Trustee is responsible for the administration of a
bankruptcy AiB has responsibility for the supervision of this process.
• We audit and determine accounts where no commissioners have been elected.
• From April 08 we took on PTD supervision leading to a significant increase in work particularly the annual Form 4 returns.
Contract Operations• A proportion of cases are managed by providers through AiB’s
contract for insolvency services. We are currently in the middle of tendering for the renewal of this contract.
Independent Advice Pilot
• AiB currently funds the provision of independent money advice through North Ayrshire Citizens Advice Service – Ian Brough. This allows callers to be provided with advice regarding their options.
• Out of 209 customers who have received advice, 45% have entered into a product.
• 46% of customers who were seeking advice on bankruptcy, entered bankruptcy.
• 52% of customers who were seeking advice on DAS, entered into a Debt Payment Programme (DPP)
• 50% of customers who were seeking advice on Trust Deeds, entered into a Trust Deed.
• 61% of customers seeking general money advice, entered in to a voluntary payment plan, bankruptcy, DPP or Trust Deed.
Service Modernisation
• Service Modernisation • Use of SFTP (Secure File Transfer Protocol) for the
transmission of documentation. This is a cheap and cost effective mechanism that can be used for PTD and other documentation.
• Electronic trustee accounts workbook. Currently being piloted to facilitate a fast and accurate method of accounts submission. Final reconciliation, final calculation, SODs are all calculated by the workbook.
• If you are interested in the use of SFTP please contact Liz McGregor on 0300 200 2831.
• If you are interested in the use of the electronic trustee accounts workbook you can contact Gillian Boyd 0300 200 2762.
Statistical Update
Bankruptcy Awards breakdown:
0
2000
4000
6000
8000
10000
12000
14000
16000
Total Awards 14777 13810 11433 11056
LILA 9417 8397 6086 4668
Creditor 3356 2956 2613 1886
AI 2004 2457 2090 1413
Certificate 654 3089
2008/09 2009/10 2010/11 2011/12
Statistical Update
The growth of DAS:
908
1417
1910
3319
0
500
1000
1500
2000
2500
3000
3500
2008/09 2009/10 2010/11 2011/12
Approved DPPs
Statistical Update
Trust Deed Information
7633
9188
7980
9194
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000
2008/09 2009/10 2010/11 2011/12
PTDs Recorded
John Cook, Executive Director of Case Operations0300 200 2926, [email protected]
1 PENNYBURN ROAD, KILWINNING, AYRSHIRE, KA13 6SAT 0300 200 2600 F 0300 200 2601 W WWW.AIB.GOV.UK
THANK YOU