AMSTERDAM / CHICAGO / FRANKFURT / HONG KONG / LONDON / MUMBAI / NEW YORK / SINGAPORE / SYDNEY

PERFORMANCE STABILITY CONNECTIVITY TIME TO MARKET

The heart of a perfectionist.The soul of an innovator.The blueprint of a solutions provider.

Operational System LandscapeRTS Realtime Systems

TPE, October 10th, 2012

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Operational System Support Landscape

The Vision and the Cloud

System Diagram – RTS “ERP” Solution

Customer Communication

Project Management

Lead Management Automation

Data reporting

Further SaaS tools to be implemented

What could be next??

Table of Contents:

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What works best for RTS’ operational strategy??

All encompassing enterprise solutions are expensive and difficult to implement and not suited for a nimble SMB (Small and medium sized business)

Best of breed vs. All in One solutions reduce cost and provide more flexibility. One tool can be easily replace with a better one but keeping the other systems and processes in place

SaaS cloud based solutions can mostly work well with each other through API integration. RTS ERP solution can be created through the combination of right tools and an open CRM solution

RTS can focus on our core competencies and leverage process automation and operational analytics by picking the right partners and tools

The Vision and the Cloud

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System Landscape

Customer Communication

Customer Service and Communication Tool• Manage all communication channels with internal and external clients• High degree of automation with help of triggers and macros supporting operational

workflows• Group and customer specific SLAs• Immediate feedback on customer satisfaction• Intelligent knowledge forums for RTS staff and customers • Central tool for all tasks managed by RTS’ operational service lines

System Integration Future Integration

Project Management

Project Management • Collaborative project execution and management software that allows distributed

project management teams to deploy projects within a centralized framework• In centralizes documents, emails, notes and conversations in a central tool keeping all

project related information together and accessible to all project team members. • In addition to common project management functionality, Clarizen can be used for

project controlling, budgeting, resource management.

Users: Dedicated Project managers within the RTS PMO

System Integration Future Integration

Lead Management Automation

Lead Management automation tool• Lead Capture• Lead Qualification• Email Automation• Lead Intelligence• Real Time Lead Alerts

Users: Marketing and Sales Organization

System Integration

Data Reporting

Business Intelligence and analytics• Gooddata creates power and meaningful reports, analytics and metrics around our

business data. No matter if it is sales, marketing, support or development related information

• Gooddata can bring all of this in context and allows to make business decisions based on metrics that are based on the core of RTS

• Gooddata integrates out of the box with the most powerful SaaS solution and creates a transparency throughout the conversation not only for management but also line managers that can use the data to make adjustments to process and performance.

Users: Management and service line heads as well as all RTS employeesSystem Integration Future Integration

Further SaaS tools to be implemented

The leading SaaS CRM solution which is already fully integrated into a large set up operational efficiency tools and with that can cover the entire sales and operational process which is to be implemented at RTS

Salesforce will act as the central customer database for all other tools

Salesforce will be taking over all sales related processes and customer relationship management for RTS

Replacement for Seibel OnDemand

Users: Sales, Marketing, Solutions

PrivitolTracker brings visibility and collaboration into distributed development organization as we have them at RTS. It enables Product owners and Project Managers to apply the most efficient way to collaborate and agree on priorities and stay aligned within the Organization

The backlog and development plans are based on realistic estimates that are taken from the actual historic team performance,

It follow s all agile and continuous integration best practices that have already been implemented at RTS.

Users: Product Owners, Project Managers, Management

KnowledgeTree is a document management tool that allows the entire organization to collaborate, access and search the same document database.

The tool meets extensive security standards as it is being used by Legal and financial firms all over the world.

Knowledge tree allows to manage document access based on user access rights, collaborate on new documents during a automated review process, allow teams across the world to access the same knowledge and document database

Search through the entire database and find important information fast.

Users: All RTS employees

All these tools can interface with the other tools required for a seamless process flow: e.g. PivotalTracker with Bugzilla, etc.

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What could be next ??

ERP Solution through the Salesforce.com and Infor partnership

http://www.forbes.com/sites/greatspeculations/2012/03/15/salesforce-com-targets-erp-market-with-infor/

AMSTERDAM / CHICAGO / FRANKFURT / HONG KONG / LONDON / MUMBAI / NEW YORK / SINGAPORE / SYDNEY

PERFORMANCE STABILITY CONNECTIVITY TIME TO MARKET

The heart of a perfectionist.The soul of an innovator.The blueprint of a solutions provider.

Thank you!www.rtsgroup.net