Operating Instructions future reference.€¦ · Operating Instructions Digital Cordless Answering System Model No. KX-TGK220E Before initial use, see “Getting Started” on page

Operating Instructions

Digital Cordless Answering SystemModel No. KX-TGK220E

Before initial use, see “Getting Started”on page 11.

Thank you for purchasing a Panasonic product.Please read these operating instructions before using the unit and save them forfuture reference.

IntroductionAccessory information ..................................3General information ......................................4Graphical symbols for use on equipment andtheir descriptions ..........................................5

Important InformationFor your safety .............................................7Important safety instructions ........................8For best performance ...................................8Other information .........................................9Specifications .............................................10

Getting StartedSetting up ...................................................11Controls ......................................................13Display icons ..............................................14Turning the power on/off ............................15Language setting ........................................15Date and time .............................................16Recording your greeting message .............16Other settings .............................................16

Making/Answering CallsMaking calls ...............................................18Answering calls ..........................................18Useful features during a call .......................18Intercom .....................................................20Key lock ......................................................20

PhonebookPhonebook .................................................21Speed dial ..................................................22

ProgrammingMenu list .....................................................24Alarm ..........................................................28Do not disturb mode ...................................28Nuisance call block ....................................29Other programming ....................................30Registering a unit .......................................31

Caller ID ServiceUsing Caller ID service ...............................33Caller list ....................................................33

Answering SystemAnswering system ......................................35Turning the answering system on/off .........35

Greeting message ......................................35Listening to messages ...............................36Remote operation .......................................36Answering system settings .........................37

Useful InformationVoicemail service .......................................39Character entry ..........................................39Error messages ..........................................41Troubleshooting .........................................41Conditions of guarantee .............................46

IndexIndex...........................................................47

2

Table of Contents

Accessory information

Supplied accessories

No. Accessory item/Part number QuantityA AC adaptor/PNLV226E0X 1B Telephone line cord/PNJA1191Z (Black/for U.K.) 1C Rechargeable batteries*1 2

D Handset cover 1

*1 See page 3 for replacement battery information.

A B C D

Additional/replacement accessoriesPlease contact your nearest Panasonic dealer for sales information.

Accessory item Model number/SpecificationsRechargeablebatteries*1

Battery type:– Nickel metal hydride (Ni-MH)– 2 x AAA (R03) size for each handset– 1.2 V– Minimum amperage of 550 mAh

DECT repeater KX-A405, KX-A406

*1 Replacement batteries may have a different capacity from that of the supplied batteries.We recommend using Panasonic rechargeable batteries.

Other informationR Design and specifications are subject to change without notice.R The illustrations in these instructions may vary slightly from the actual product.

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 3

Introduction

Expanding your phone system

Handset (optional): KX-TGDA30EYou can expand your phone system byregistering optional handsets (6 max.) to asingle base unit.R Optional handset is a different design from

that of the supplied handsets.

Note:R You can purchase KX-TGK220 separately and use it as an optional handset.

At first, deregister the handset from the base unit additionally purchased (page 32), thenre-register it to the base unit which is currently used (page 31).Additional base unit is used as charger.– You do not have to connect the telephone line cord to additional base unit.– M N of additional base unit is not available.

Sales and support information

Customer Communications CentreR For customers within the U.K.: 0344 844 3899R For customers within Ireland: 01289 8333R For further support on your product, please visit our website: www.panasonic.co.uk

Direct Sales at Panasonic U.K.R Order accessory and consumable items for your product with ease and confidence by phoning

our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding publicholidays).

R Go on line through our Internet Accessory ordering application at www.pas-europe.comR Most major credit and debit cards accepted.R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K.R Also available through our Internet is direct shopping for a wide range of finished products.

Take a browse on our website for further details.shop.panasonic.co.uk/

General informationR This equipment is designed for use on the U.K. and Ireland analogue telephone network.R In the event of problems, you should contact your equipment supplier in the first instance.Declaration of Conformity:R Panasonic Corporation declares that the radio equipment type (KX-TGK220) is in compliance

with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at thefollowing internet address:

4 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

Introduction

http://www.ptc.panasonic.eu/docContact to Authorised Representative:Panasonic Testing CentrePanasonic Marketing Europe GmbHWinsbergring 15, 22525 Hamburg, Germany

Ecodesign informationEcodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) RegulationNo. 801/2013. From 1 January 2015.

Please visit here: http://www.ptc.panasonic.eu/erpClick [Downloads]a Energy related products information (Public)

Power consumption in networked standby and guidance are mentioned in the web site above.

Graphical symbols for use on equipment and theirdescriptionsSymbol Explanation Symbol Explanation

Alternating current (A.C.) Class P equipment(equipment in whichprotection against electricshock relies on DoubleInsulation or ReinforcedInsulation)

Direct current (D.C.) “ON” (power)

Protective earth “OFF” (power)

Protective bonding earth Stand-by (power)

Functional earth “ON”/“OFF” (power;push-push)

For indoor use only Caution, risk of electricshock


Introduction

For your future referenceWe recommend keeping a record of the following information to assist with any repair underwarranty.

Serial No. Date of purchase(found on the bottom of the base unit)Name and address of dealer


Introduction

For your safetyTo prevent severe injury and loss of life/property, read this section carefully beforeusing the product to ensure proper and safeoperation of your product.

WARNING

Power connectionR Use only the power source marked on the

product.R Do not overload power outlets and

extension cords. This can result in the riskof fire or electric shock.

R Completely insert the AC adaptor/powerplug into the power outlet. Failure to do somay cause electric shock and/or excessiveheat resulting in a fire.

R Regularly remove any dust, etc. from theAC adaptor/power plug by pulling it fromthe power outlet, then wiping with a drycloth. Accumulated dust may cause aninsulation defect from moisture, etc.resulting in a fire.

R Unplug the product from power outlets if itemits smoke, an abnormal smell, or makesan unusual noise. These conditions cancause fire or electric shock. Confirm thatsmoke has stopped emitting and contact anauthorised service centre.

R Unplug from power outlets and never touchthe inside of the product if its casing hasbeen broken open.

R Never touch the plug with wet hands.Danger of electric shock exists.

InstallationR To prevent the risk of fire or electrical

shock, do not expose the product to rain orany type of moisture.

R Do not place or use this product nearautomatically controlled devices such asautomatic doors and fire alarms. Radiowaves emitted from this product may causesuch devices to malfunction resulting in anaccident.

R Do not allow the AC adaptor or telephoneline cord to be excessively pulled, bent orplaced under heavy objects.

Operating safeguardsR Unplug the product from power outlets

before cleaning. Do not use liquid oraerosol cleaners.

R Do not disassemble the product.R Do not spill liquids (detergents, cleansers,

etc.) onto the telephone line cord plug, orallow it to become wet at all. This maycause a fire. If the telephone line cord plugbecomes wet, immediately pull it from thetelephone wall jack, and do not use.

MedicalR Consult the manufacturer of any personal

medical devices, such as pacemakers orhearing aids, to determine if they areadequately shielded from external RF(radio frequency) energy. (The productoperates in the frequency range of1.88 GHz to 1.90 GHz, and the RFtransmission power is 250 mW (max.).)

R Do not use the product in health carefacilities if any regulations posted in thearea instruct you not to do so. Hospitals orhealth care facilities may be usingequipment that could be sensitive toexternal RF energy.

CAUTION

Installation and locationR Never install telephone wiring during an

electrical storm.R Never install telephone line jacks in wet

locations unless the jack is specificallydesigned for wet locations.

R Never touch uninsulated telephone wires orterminals unless the telephone line hasbeen disconnected at the network interface.

R Use caution when installing or modifyingtelephone lines.

R The AC adaptor is used as the maindisconnect device. Ensure that the ACoutlet is installed near the product and iseasily accessible.


Important Information

R This product is unable to make calls when:– the handset batteries need recharging or

have failed.– there is a power failure.– the key lock feature is turned on.

BatteryR We recommend using the batteries noted

on page 3. USE ONLY rechargeableNi-MH batteries AAA (R03) size.

R Do not mix old and new batteries.R Do not open or mutilate the batteries.

Released electrolyte from the batteries iscorrosive and may cause burns or injury tothe eyes or skin. The electrolyte is toxic andmay be harmful if swallowed.

R Exercise care when handling the batteries.Do not allow conductive materials such asrings, bracelets, or keys to touch thebatteries, otherwise a short circuit maycause the batteries and/or the conductivematerial to overheat and cause burns.

R Charge the batteries provided with oridentified for use with this product only, inaccordance with the instructions andlimitations specified in this manual.

R Only use a compatible base unit (orcharger) to charge the batteries. Do nottamper with the base unit (or charger).Failure to follow these instructions maycause the batteries to swell or explode.

Important safetyinstructionsWhen using your product, basic safetyprecautions should always be followed toreduce the risk of fire, electric shock, andinjury to persons, including the following:1. Do not use this product near water for

example, near a bathtub, washbowl,kitchen sink, or laundry tub, in a wetbasement or near a swimming pool.

2. Avoid using a telephone (other than acordless type) during an electrical storm.There may be a remote risk of electricshock from lightning.

3. Do not use the telephone to report a gasleak in the vicinity of the leak.

4. Use only the power cord and batteriesindicated in this manual. Do not dispose ofbatteries in a fire. They may explode.Check with local codes for possible specialdisposal instructions.

SAVE THESE INSTRUCTIONS

For best performanceBase unit location/avoiding noiseThe base unit and other compatible Panasonicunits use radio waves to communicate witheach other.R For maximum coverage and noise-free

communications, place your base unit:– at a convenient, high, and central

location with no obstructions betweenthe handset and base unit in an indoorenvironment.

– away from electronic appliances such asTVs, radios, personal computers,wireless devices, or other phones.

– facing away from radio frequencytransmitters, such as external antennasof mobile phone cell stations. (Avoidputting the base unit on a bay window ornear a window.)

R Coverage and voice quality depends on thelocal environmental conditions.

R If the reception for a base unit location isnot satisfactory, move the base unit toanother location for better reception.

EnvironmentR Keep the product away from electrical noise

generating devices, such as fluorescentlamps and motors.

R The product should be kept free fromexcessive smoke, dust, high temperature,and vibration.

R The product should not be exposed todirect sunlight.

R Do not place heavy objects on top of theproduct.

R When you leave the product unused for along period of time, unplug the product fromthe power outlet.

R The product should be kept away from heatsources such as heating devices, cooking



appliances, etc. It should not be placed inrooms where the temperature is less than0 °C or greater than 40 °C. Dampbasements should also be avoided.

R The maximum calling distance may beshortened when the product is used in thefollowing places: Near obstacles such ashills, tunnels, underground, near metalobjects such as wire fences, etc.

R Operating the product near electricalappliances may cause interference. Moveaway from the electrical appliances.

Routine careR Wipe the outer surface of the product

with a soft moist cloth.R Do not use benzine, thinner, or any

abrasive powder.

Other informationCAUTION: Risk of explosion if battery isreplaced by an incorrect type. Dispose of usedbatteries according to the instructions.

Notice for product disposal, transfer,or returnR This product can store your private/

confidential information. To protect yourprivacy/confidentiality, we recommend thatyou erase information such as phonebookor caller list entries from the memory beforeyou dispose of, transfer, or return theproduct.

Disposal of Old Equipment andBatteries (Only for European Unionand countries with recycling systems)

1 2

These symbols (A, B) on the products,packaging, and/or accompanying documentsmean that used electrical and electronicproducts and batteries must not be mixed withgeneral household waste. For propertreatment, recovery and recycling of oldproducts and batteries, please take them toapplicable collection points in accordance withyour national legislation.By disposing of them correctly, you will help tosave valuable resources and prevent anypotential negative effects on human healthand the environment.For more information about collection andrecycling, please contact your localmunicipality. Penalties may be applicable forincorrect disposal of this waste, in accordancewith national legislation.

For business users in the EuropeanUnionIf you wish to discard electrical and electronicequipment, please contact your dealer orsupplier for further information.

Information on Disposal in otherCountries outside the European UnionThese symbols (A, B) are only valid in theEuropean Union. If you wish to discard theseitems, please contact your local authorities ordealer and ask for the correct method ofdisposal.

Note for the battery symbolThis symbol (B) might be used incombination with a chemical symbol. In thiscase it complies with the requirement set bythe Directive for the chemical involved.

Note for the battery removalprocedureRefer to “Removing the handset cover andbattery” on page 12.



SpecificationsR Standard:

DECT (Digital Enhanced CordlessTelecommunications),GAP (Generic Access Profile)

R Frequency range:1.88 GHz to 1.90 GHz

R RF transmission power:Approx. 10 mW (average power perchannel)250 mW (max.)

R Power source:100–240 V AC, 50/60 Hz

R Power consumption:Base unit:Standby: 0.5 WMaximum: 2.5 W

R Operating conditions:0 °C–40 °C, 20 %–80 % relative airhumidity (dry)



Setting up

Connectionsn Base unit

Connect the AC adaptor to the unit bypressing the plug firmly.Connect the AC adaptor to the poweroutlet.Connect the telephone line cord to theunit, then to the telephone line jack untilyou hear a click.Fasten the cord by hooking it.A DSL/ADSL filter (not supplied) isrequired if you have a DSL/ADSL service.

Note:R Use only the supplied Panasonic AC

adaptor PNLV226E.R Use only the supplied telephone line cord.

1

53

4

2

3

Battery installation/setting thehandset coverR USE ONLY rechargeable Ni-MH batteries

AAA (R03) size (1).R Do NOT use alkaline/manganese/Ni-Cd

batteries.R Confirm correct polarities ( , ).

1

4

2 3

1

R Follow the directions on the display to setup the unit.


Getting Started

Removing the handset cover andbattery

12

B

A

Battery chargingCharge for about 7 hours.R When the handset is placed on the base

unit, a beep is heard and the messageindicator lights up about 5 seconds (1).

1

Note when setting up

Note for connectionsR The AC adaptor must remain connected at

all times. (It is normal for the adaptor to feelwarm during use.)

R The AC adaptor should be connected to avertically oriented or floor-mounted ACoutlet. Do not connect the AC adaptor to ahorizontally oriented AC outlet that facesthe floor, such as an AC outlet installed ona ceiling or under a table, as the weight ofthe adaptor may cause it to becomedisconnected.

Power failureR The unit cannot be used to make or receive

calls during a power failure. Werecommend connecting a corded-typetelephone that does not use an AC adaptorto your telephone line.

Note for battery installationR Use the supplied rechargeable batteries.

For replacement, we recommend using thePanasonic rechargeable batteries noted onpage 3, 8.


Getting Started

Note for battery chargingR It is normal for the handset to feel warm

during charging.R Clean the charge contacts of the handset,

base unit, and charger with a soft and drycloth once a month. Before cleaning theunit, disconnect from power outlets and anytelephone line cords. Clean more often ifthe unit is exposed to grease, dust, or highhumidity.

Battery level

Icon Battery level

Full |Low

Needs charging.

Ni-MH battery performance (suppliedbatteries)

Operation Operating timeIn continuous use 18 hours max.Not in use (standby) 200 hours max.

Note:R Actual battery performance depends on

usage and ambient environment.R When eco mode is set to “Eco Plus”, the

base unit stops communicating with thehandset while it is in standby mode. As aresult, the handset uses more power thanusual to search for the base unit andtherefore battery usage time is shortened(page 16).

Controls

Base unit

A

B

M N (Locator)R You can locate a misplaced handset

by pressing M N.Charge contacts


Getting Started

Handset

AB

A

B

D

C

H

I

J

K

G

L

E

F

A

SpeakerMessage indicatorM N (Talk)Dial keypadMZN (Speakerphone)MicrophoneReceiverDisplayM N (Off/Power)MR/ECONR: Recall/FlashECO: Eco mode shortcut keyM N (Intercom)Charge contacts

n Control type Soft keys

By pressing a soft key, you can select thefeature shown directly above it on thedisplay.(Example: MENU, OK, etc.)

Navigator keyNavigator keys functions as follows.

{V}

{^}

{<} {>}

– MDN, MCN, MFN, or MEN: Scroll throughvarious lists and items.

– MDN or MCN ( ): Adjust the receiver orspeaker volume while talking.

– M N (Caller list): View the caller list.– MWN (Phonebook): View the phonebook

entry.– MTN (Redial): View the redial list.

Display iconsHandset display items

Item MeaningRange status: The more barsvisible, the closer the handsetis to the base unit.Out of base unit range

Security for phone calls is setto “Enhanced”. (page 31)

Paging, intercom mode

Z Speakerphone is on.(page 18)The line is in use.R When flashing slowly: The

call is on hold.R When flashing rapidly: An

incoming call is now beingreceived.

Missed call*1 (page 33)


Getting Started

Item MeaningEco mode is set to “Eco”.(page 16)Eco mode is set to “EcoPlus”. (page 16)

The LCD and key backlight isoff. (page 26)R When displayed next to the

battery icon: Answeringsystem is on. (page 35)

R When displayed with anumber: New messageshave been recorded.(page 36)

“Greeting Only” isselected. Caller messagesare not recorded. (page 38)Battery level

Alarm is on. (page 28)

Privacy mode is on.(page 26)Ringer volume is off.(page 25)Do not disturb mode is on.(page 29)

Nuisance call blocked.*1(page 29)New voicemail messagereceived.*2 (page 39)

Line inuse

Someone is using the line.

IN USE Answering system is beingused by another handset.

*1 Caller ID subscribers only*2 Voicemail subscribers only

Handset soft key icons

Icon ActionOK Accepts the current selection.

Temporarily turns off the ringerfor incoming calls. (page 18)

W Opens the phonebook.

Icon ActionTurns the key lock feature off.(page 20)

n When you select a language other thanEnglish

Icon ActionReturns to the previous screen oroutside call.Displays the menu.Makes a call.

Places a call on hold.

Allows you to edit phonenumbers.Adds new entry.Displays the phonebook searchmenu.Stops alarm.

Snooze button on the alarm.Selects entries or handsets.

n Stops recording or playback.Stores phone numbers.

Erases the selected item.

Allows you to make an intercomcall.

C Erases a number/character.Puts the call on mute.

Turning the power on/offPress M N for about 2 seconds.

Language setting

Display language1 MMENUN#110


Getting Started

2 MbN: Select your desired language. aMOKN a M N

Date and time1 MMENUN#1012 Enter the current date, month, and year.

a MOKNExample: 12 July, 201712 07 17

3 Enter the current hour and minute.Example: 9:3009 30R You can select 24-hour or 12-hour

clock format (“AM” or “PM”) bypressing *.

4 MOKN a M N

Recording your greetingmessageYou can record your own greeting messageinstead of using a pre-recorded greetingmessage. See page 35 for details.1 MMENUN#3022 MbN: “Yes” a MOKN3 Record a greeting message. a MSTOPN

a M N

Other settings

Message indicatorThe message indicator is located on the backof the handset and informs you of thefollowing status with its flashing.

Indicator StatusFlashingrapidly

– Incoming call or intercomcall are now beingreceived. (page 18, 20)

– An alarm sounds.(page 28)

Flashingslowly*1

– There are new messages.(page 36)

– There are missed calls.(page 33)

*1 To activate, setting of message indicatormust be “On”. (page 16)

Setting the message indicatorThe message indicator for the followingfeatures must be “On”.– “New Message” (Default: On)– “Missed Call” (Default: Off)1 MMENUN#2782 MbN: Select the desired setting and press

MSELECTN.R “ ” is displayed next to the selected

features.R To cancel a selected feature, pressMSELECTN again. “ ” disappears.

3 MOKN a M N

Note:R If the message indicator flashes when the

handset is not placed on the base unit,battery consumption is faster than usual.

Eco mode settingYou can select the desired eco mode settingby pressing MR/ECON.The following settings are available for ecomode.– “Eco”: Reduces the base unit transmission

power by up to 90 % in standby mode.When this setting is selected, isdisplayed on the handset display instead of

.– “Eco Plus”: Reduces the base unit

transmission power completely in standbymode.


Getting Started

When this setting is selected, isdisplayed on the handset display instead of

.– “Eco Off” (default setting): Turns off eco

mode.When this setting is selected, /are not displayed in the handset display.

Note:R When there is another cordless phone in

use nearby, the base unit transmissionpower may not be reduced.

R If the handset is registered to multiple baseunits, the handset may not be able to makeor receive calls or communicate with thebase unit when the following conditions aremet.– Eco mode is set to “Eco Plus”

(page 16).– Base unit selection is set to “Auto”

(page 27).In this case, place the handset near thebase unit, then press MR/ECON and select“Eco” or “Eco Off”. Repeat for eachbase unit.

R When eco mode is active, the range of thebase unit is reduced in standby mode.

R If you set repeater mode to “On”(page 32):– Eco mode is disabled.– “Eco Mode” is not displayed in the

display menu (page 26).R If there is a handset that is not compatible

with Eco Plus registered to the base unit,“Eco Plus” is not available. If thathandset is registered while “Eco Plus”was already selected, the setting changesto “Eco Off”.

R When eco mode is set to “Eco Plus”,there is a delay between when calls arereceived and when the handset startsringing.

R When eco mode is set to “Eco Plus”,battery usage time is shortened (page 13).


Getting Started

Making calls1 Lift the handset and dial the phone

number.R To correct a digit, press MCLEARN.

2 Press M N to make the call.R To make the call using the

speakerphone, press MZN.3 When you finish talking, press M N or

place the handset on the base unit orcharger.

Note:R To switch to the speaker, press MZN.

To switch back to the receiver, press MZN/M N.

Adjusting the receiver or speakervolumePress MDN or MCN repeatedly while talking.

Making a call using the redial listThe last 10 phone numbers dialled are storedin the redial list (24 digits max. each).1 MTN

2 MbN: Select the desired entry.3 M N

Erasing a number in the redial list1 MTN

2 MbN: Select the desired entry. aMERASEN

3 MbN: “Yes” a MOKN a M N

Pause (for PBX/long distance serviceusers)A pause is sometimes required when makingcalls using a PBX or long distance service.When storing a calling card access numberand/or PIN in the phonebook, a pause is alsoneeded (page 22).Example: If you need to dial the line accessnumber “0” when making outside calls with aPBX:

1 0 a MDN (Pause)2 Dial the phone number. a M N

Note:R A 3 second pause is inserted each time MDN

(Pause) is pressed.

Answering calls1 Lift the handset and press M N or MZN

when the unit rings.2 When you finish talking, press M N or

place the handset on the base unit orcharger.

Any key answer: You can answer the call bypressing any dial key.Auto talk: You can answer calls simply bylifting the handset (page 26).Temporary handset ringer off: You can turnthe ringer off temporarily by pressing M N.

Adjusting the ringer volumePress MDN or MCN repeatedly to select thedesired volume while ringing.

Useful features during acall

Hold1 Press MMENUN during an outside call.2 MbN: “Hold” a MOKN3 To release hold, press M N.Note:R After holding for 10 minutes, the call is

disconnected.

Mute1 Press MMUTEN during a call.2 To return to the call, press MMUTEN.


Making/Answering Calls

Note:R MMUTEN is a soft key visible on the display

during a call.

Recall/flashMR/ECON allows you to use the specialfeatures of your host PBX such as transferringan extension call, or accessing optionaltelephone services.Note:R To change the recall/flash time, see

page 26.

For call waiting or Call WaitingCaller ID service usersTo use call waiting or Call Waiting Caller ID,you must first subscribe with your phoneservice provider.This feature allows you to receive calls whileyou are already talking on the phone. If youreceive a call while on the phone, you will heara call waiting tone.If you subscribe to both Caller ID and CallWaiting with Caller ID services, the 2ndcaller’s information is displayed on the unitthat is in use after you hear the call waitingtone.1 Press MR/ECON to answer the 2nd call.2 To switch between calls, press MR/ECON.Note:R Please contact your phone service provider

for details and availability of this service inyour area.

Handset equalizerThis feature clarifies the voice of the personyou are talking to, producing a morenatural-sounding voice that is easier to hearand understand.1 Press MMENUN while talking.2 MbN: “Equalizer” a MOKN3 MbN: Select the desired setting.4 Press MOKN to exit.

Note:R Depending on the condition and quality of

your telephone line, this feature mayemphasise existing line noise. If it becomesdifficult to hear, turn this feature off.

R This feature is not available while using thespeakerphone.

Call shareYou can join an existing outside call.To join the conversation, press M N whenthe other handset is on an outside call.Note:R To prevent other users from joining your

conversations with outside callers, turn theprivacy mode on (page 26).

Transferring calls, conferencecallsOutside calls can be transferred or aconference call with an outside party can bemade between handsets in the same radio cell.1 During an outside call, press M N.

When 3 or more handsets areregistered:MbN: Select the desired unit. a MOKN

2 Wait for the paged party to answer.R If the paged party does not answer,

press MBACKN to return to the outsidecall.

3 To complete the transfer:Press M N.To establish a conference call:MMENUN a MbN: “Conference” aMOKNR To leave the conference, press M N.

The other 2 parties can continue theconversation.

R To put the outside call on hold:MMENUN a MbN: “Hold” a MOKNTo resume the conference: MMENUNa MbN: “Conference” a MOKN

R To cancel the conference: MMENUN aMbN: “Stop Conference” a MOKNYou can continue the conversationwith the outside caller.



IntercomIntercom calls can be made between handsetsin the same radio cell.Note:R When paging the handset, the paged

handset beeps for 1 minute.R If you receive an outside call while talking

on the intercom, the interrupt tone sounds.To finish intercom, press M N. To answerthe call, press M N.

Making an intercom call1 M N

When 3 or more handsets areregistered:MbN: Select the desired unit. a MOKN

2 When you finish talking, press M N.

Answering an intercom call1 Press M N to answer the page.2 When you finish talking, press M N.

Key lockThe handset can be locked so that no calls orsettings can be made. Incoming calls can beanswered, but all other functions are disabledwhile key lock is on.To turn key lock on, press MMENUN for about 3seconds.R To turn key lock off, press M N for about

3 seconds.Note:R Calls to emergency numbers cannot be

made until key lock is turned off.



PhonebookYou can add 120 names (16 characters max.)and phone numbers (24 digits max.) to thephonebook, and assign each phonebook entryto the desired category (page 21).Important:R All entries can be shared by any registered

handset.

Adding phonebook entries1 MWN a MMENUN2 MbN: “New Entry” a MOKN3 Enter the party’s name. a MOKN

R You can change the character entrymode by pressing MR/ECON(page 39).

4 Enter the party’s phone number. a MOKN5 MbN: Select the desired category. a MOKN6 MOKN a M N

Storing a redial list number to thephonebook1 MTN

2 MbN: Select the desired entry. a MSAVEN3 To store the name, continue from step 3,

“Editing entries”, page 21.

Storing caller information to thephonebook1 M N

2 MbN: Select the desired entry. a MMENUN3 MbN: “Save Phonebook” a MOKN4 To store the name, continue from step 3,

“Editing entries”, page 21.

CategoriesCategories can help you find entries in thephonebook quickly and easily. You canchange the names of categories (“Friends”,

“Family”, etc.). By assigning different ringertones for different categories of callers, youcan identify who is calling (category ringertone), if you have subscribed to Caller IDservice.

Changing category names/settingcategory ringer tone1 MWN a MMENUN2 MbN: “Category” a MOKN3 MbN: Select the desired category. a MOKN4 To change category names

MbN: “Category Name” a MOKN aEdit the name (10 characters max.). aMOKNTo set category ringer toneMbN: Select the current setting of thecategory ringer tone. a MOKN a MbN:Select the desired ringer tone. a MOKN

5 M N

Finding and calling from aphonebook entry1 MWN

2 To scroll through all entriesMbN: Select the desired entry.To search by first character

Press the dial key (0 to 9, or #)which contains the character you aresearching for (page 39).MbN: Scroll through the phonebook ifnecessary.

To search by categoryMSEARCHN a MbN: “Category”a MOKNMbN: Select the desired category. aMOKNMbN: Scroll through the phonebook ifnecessary.

3 M N

Editing entries1 Find the desired entry (page 21). a

MMENUN


Phonebook

2 MbN: “Edit” a MOKN3 Edit the name if necessary. a MOKN4 Edit the phone number if necessary. a

MOKN5 MbN: Select the desired category

(page 21). a MOKN6 MOKN a M N

Erasing entries

Erasing an entry1 Find the desired entry (page 21). a

MMENUN2 MbN: “Erase” a MOKN3 MbN: “Yes” a MOKN a M N

Erasing all entries1 MWN a MMENUN2 MbN: “Erase All” a MOKN3 MbN: “Yes” a MOKN4 MbN: “Yes” a MOKN a M N

Chain dialThis feature allows you to dial phone numbersin the phonebook while you are on a call. Thisfeature can be used, for example, to dial acalling card access number or bank accountPIN that you have stored in the phonebook,without having to dial manually.1 During an outside call, press MWN.2 MbN: Select the desired entry.3 Press MCALLN to dial the number.Note:R When storing a calling card access number

and your PIN in the phonebook as onephonebook entry, press MDN (Pause) to addpauses after the number and PIN asnecessary (page 18).

Speed dialYou can assign 1 phone number to each ofthe dial keys (1 to 9) on the handset.

Adding phone numbers to speeddial keysn By entering phone numbers:

1 Press and hold the desired speed dialkey (1 to 9). a MADDN

2 MbN: “Manual” a MOKN3 Enter the party’s name (16 characters

max.). a MOKN4 Enter the party’s phone number (24

digits max.). a MOKN 2 times aM N

n From the phonebook:1 Press and hold the desired speed dial

key (1 to 9). a MADDN2 MbN: “Phonebook” a MOKN3 MbN: Select the desired entry. a MOKN

a M N

Note:R If you edit a phonebook entry which is

assigned to a speed dial key, the editedentry does not transfer to the speed dialkey.

Editing an entry1 Press and hold the desired speed dial key

(1 to 9). a MMENUN2 MbN: “Edit” a MOKN3 Edit the name if necessary. a MOKN4 Edit the phone number if necessary. a

MOKN 2 times a M N

Erasing an entry1 Press and hold the desired speed dial key

(1 to 9). a MMENUN2 MbN: “Erase” a MOKN


Phonebook


Viewing an entry/Making a call1 Press and hold the desired speed dial key

(1 to 9).2 To make a call, press M N.


Phonebook

Menu listTo access the features, there are 2 methods.n Scrolling through the display menus

1 MMENUN2 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN3 Press MCN or MDN to select the desired item from the next sub-menus. a MOKN4 Press MCN or MDN to select the desired setting. a MOKN

n Using the direct command code1 MMENUN a Enter the desired code.

Example: Press MMENUN#101.2 Select the desired setting. a MOKN

Note:R To exit the operation, press M N.R In the following table, < > indicates the default settings.R In the following table, indicates the reference page number.R Display menu order and sub-menu may vary depending on your model.

Display the menu tree and direct command code tableMain menu: “Answer System”

Sub-menu 1 Sub-menu 2 Settings CodePlay New Message – – #323 36Play All Message – – #324 36

Erase All Message*1 – – #325 36

Greeting Record Greeting*1 – #302 35

Play Greeting – #303 36

Default*1 (Reset to pre-recordedgreeting)

– #304 35

Settings Number of Rings*1 Auto2-9 Rings<5 Rings>

#211 38

Recording Time*1 <3 Minutes>1 MinuteGreeting Only*2

#305 38

Remote Code*1 – #306 36

Call Screening <On>Off

#310 37

Answer On*1 – – #327 35


Programming

Sub-menu 1 Sub-menu 2 Settings CodeAnswer Off*1 – – #328 35

Main menu: “Time Settings”

Sub-menu 1 Sub-menu 2 Settings CodeSet Date/Time*1 – – #101 16

Memo Alarm Alarm1-3 <Off>OnceDailyWeekly

#720 28

Time Adjustment*1, *3 – <Caller ID>Manual

#226 –

Main menu: “Caller List”

Operation CodeViewing the caller list. #213 33

Main menu: “Initial Setup”

Sub-menu 1 Sub-menu 2 Settings CodeRinger Setup Ringer Volume Off-6 <6> #160 –

Ringtone*4 <Ringtone 1> #161 –

Do Not Disturb Mode– On/Off

On<Off>

#238 29

Do Not Disturb Mode– Start/End

<23:00/06:00> #237 29

Do Not Disturb Mode– Ring Delay

30 sec.<60 sec.>90 sec.120 sec.No Ringing

#239 29

Do Not Disturb Mode– Select Category

Category 1-9 #241 29

First Ring*1, *5 <On>Off

#173 –

Time Settings Set Date/Time*1 – #101 16

Memo Alarm– Alarm1-3

<Off>OnceDailyWeekly

#720 28

Time Adjustment*1, *3 <Caller ID>Manual

#226 –


Programming

Sub-menu 1 Sub-menu 2 Settings CodeNuisance CallBlock*1

Single Number – #217 29Range of Numbers –Withheld On

<Off>#240 30

Speed Dial – – #261 22

Eco Mode*1, *6 – <Off>EcoEco Plus

#725 16

Security*1, *6 – <Normal>Enhanced

#729 31

Record Greeting*1 – – #302 35

Display Setup LCD & Key Backlight <On>Off

#276 –

Contrast(Display contrast)

Level 1–4<2>

#145 –

Handset Name – #104 30Display Name On

<Off>#105 30

Message Indicator – – #278 16Keytones – <On>

Off#165 –

Call Restrict*1 – – #256 30

Auto Talk*7 – On<Off>

#200 18

Line Setup Recall/Flash*1, *8 80 msec.90 msec.<100 msec.>110 msec.160 msec.200 msec.250 msec.300 msec.400 msec.600 msec.700 msec.900 msec.

#121 19

Privacy Mode*1, *9 – On<Off>

#194 –

Base Unit PIN*1 – <0000> #132 31

Repeater Mode*1 – On<Off>

#138 32


Programming

Sub-menu 1 Sub-menu 2 Settings CodeRegister Register Handset – #130 31

Cancel Register*2 – #131 32

Select Base – <Auto> #137 32

Cancel Base*2 – – #139 32

Language Display <English> #110 15

Main menu: “Ringer Setup”

Sub-menu 1 Sub-menu 2 Settings CodeRinger Volume – Off-6 <6> #160 –

Ringtone*4 – <Ringtone 1> #161 –

Do Not DisturbMode

On/Off On<Off>

#238 29

Start/End <23:00/06:00> #237 29Ring Delay 30 sec.

<60 sec.>90 sec.120 sec.No Ringing

#239 29

Select Category Category 1-9 #241 29

First Ring*1, *5 – <On>Off

#173 –

Main menu: “Nuisance Call Block”*1

Sub-menu 1 Sub-menu 2 Settings CodeSingle Number – – #217 29Range of Numbers – –Withheld – On

<Off>#240 30

*1 If you program these settings using one of the handsets, you do not need to program thesame item using another handset.

*2 This menu is not displayed when scrolling through the display menus. It is only available indirect command code.

*3 This feature allows the unit to automatically adjust the date and time each time callerinformation including date and time is received.To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”.(Caller ID subscribers only)To use this feature, set the date and time first (page 16).

*4 The preset melodies in this product (“Ringtone 3” - “Ringtone 40” are used withpermission of © 2012 - 2017 Copyrights Vision Inc.

*5 If you do not want the unit to ring before the caller information is received, set to “Off”.(Caller ID subscribers only)


Programming

You can only remove the first ring if the unit rings 2 times or more by default, which dependson your phone service provider.

*6 This menu is not displayed when repeater mode is set to “On”.*7 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up

the handset to answer a call, turn off this feature.*8 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX

supplier if necessary.*9 To prevent other users from joining your conversations with outside callers, turn this feature

on.

AlarmAn alarm sounds at the set time for 1 minuteand is repeated 5 times at 5 minute intervals(snooze function). A text memo can also bedisplayed for the alarm. A total of 3 separatealarm times can be programmed for eachhandset. You can set one of 3 different alarmoptions (once, daily, or weekly) for each alarmtime.Important:R Make sure the unit’s date and time setting

is correct (page 16).

1 MMENUN#7202 MbN: Select the desired alarm. a MOKN3 MbN: Select the desired alarm option. a

MOKN

“Off”Turns alarm off. Go to step 9.“Once”An alarm sounds once at the set time.“Daily”An alarm sounds daily at the set time.Go to step 5.“Weekly”Alarm sounds weekly at the set time(s).

4 Proceed with the operation according toyour selection in step 3.n Once:

Enter the desired date and month. aMOKN

n Weekly:MbN: Select the desired day of the weekand press MSELECTN. a MOKN

5 Set the desired time. a MOKN6 Enter a text memo (10 characters max.).

a MOKN7 MbN: Select the desired alarm tone. a

MOKNR We recommend selecting a different

ringer tone from the one used foroutside calls.

8 MbN: Select the desired snooze setting.a MOKN

9 MOKN a M N

Note:R Press MSTOPN to stop the alarm completely.R When the handset is in use, the alarm will

not sound until the handset is in standbymode.

R Press any dial key or MSNOOZEN to stopthe sound but keep the snooze functionactivated.

R If you want to make an outside call whenthe snooze function is activated, pleasestop the snooze function before making thecall.

Do not disturb modeDo not disturb mode allows you to select aperiod of time during which the handset willnot ring for outside calls. This feature is usefulfor time periods when you do not want to bedisturbed, for example, while sleeping. Do notdisturb mode can be set for each handset.Using the phonebook’s category feature


Programming

(page 21), you can also select categories ofcallers whose calls override do not disturbmode and ring the handset (Caller IDsubscribers only).Important:R Make sure the unit’s date and time setting

is correct (page 16).R If you have set the alarm, the alarm sounds

even if do not disturb mode is turned on.

Turning do not disturb mode on/off1 MMENUN#2382 MbN: Select the desired setting. a MOKN

R If you select “Off”, press M N to exit.

3 Enter the desired hour and minute youwish to start this feature. a MOKN

4 Enter the desired hour and minute youwish to end this feature. a MOKN aM N

Changing the start and end time1 MMENUN#2372 Continue from step 3, “Turning do not

disturb mode on/off”, page 29.

Setting the ring delayThis setting allows the handset to ring duringdo not disturb mode if the caller waits longenough. After the selected amount of timepasses, the handset rings. If you select “NoRinging”, the handset never rings during donot disturb mode.1 MMENUN#2392 MbN: Select the desired setting. a MOKN

a M N

Note:R When the answering system answers the

call, this feature does not work.

Selecting categories to bypass donot disturb mode1 MMENUN#241

2 MbN: Select the desired categories. aMSELECTNR “ ” is displayed next to the selected

category numbers.R To cancel the selected category:MbN: Select the category. a PressMSELECTN again. “ ” disappears.

3 MOKN a M N

Nuisance call blockThis feature blocks calls from unwantedcallers (Caller ID subscribers only). Thefollowing items are available when storingphone numbers in the call block list.– “Single Number”: The unit blocks calls

from specific phone numbers.– “Range of Numbers”: The unit blocks

calls that begin with a number stored in thecall block list, such as a toll-free phonenumber prefix or certain area codes.

Single phone numbers and ranges of numberscan be stored in the call block list:– up to 50 items in total.You can also set the unit to block calls thathave no phone number.When a call is received, the unit does not ringwhile the caller is being identified. If thecaller’s phone number matches an entry in thecall block list, the unit emits no sound to thecaller, and disconnects the call.Important:R Blocked calls are logged in the caller list.

Storing unwanted callers

Storing a single phone numberImportant:R You must include the area code when

storing phone numbers in the call block list.n From the caller list:1 M N

2 MbN: Select the entry to be blocked. aMMENUN

3 MbN: “Save Call Block” a MOKN


Programming

4 MbN: “Yes” a MOKN a M Nn By entering phone numbers:1 MMENUN#2172 MbN: “Single Number” a MOKN3 MMENUN a MbN: “Add” a MOKN4 Enter the phone number (24 digits max.).

R To erase a digit, press MCLEARN.5 MOKN a M N

Storing a range of numbers1 MMENUN#2172 MbN: “Range of Numbers” a MOKN3 MMENUN a MbN: “Add” a MOKN4 Enter the desired number (2-8 digits).

R To erase a digit, press MCLEARN.5 MOKN a M N

Blocking incoming calls thathave no phone numberYou can block calls when no phone number isprovided, such as private callers.1 MMENUN#2402 MbN: Select the desired setting. a MOKN3 M N

Viewing/editing/erasing callblock numbers1 MMENUN#2172 MbN: “Single Number” or “Range of

Numbers” a MOKN3 MbN: Select the desired entry.

R To exit, press M N.

4 To edit a number:MEDITN a Edit the number. a MOKN aM NTo erase a number:MERASEN a MbN: “Yes” a MOKN aM N

Note:R When editing, press the desired dial key to

add digits and press MCLEARN to erasedigits.

Erasing all call block numbers1 MMENUN#2172 MbN: “Single Number” or “Range of

Numbers” a MOKN3 MMENUN a MbN: “Erase All” a MOKN4 MbN: “Yes” a MOKN5 MbN: “Yes” a MOKN a M N

Other programming

Changing the handset nameThe default handset name is “Handset 1” to“Handset 6”. You can customise the nameof each handset (“Bob”, “Kitchen”, etc.). This isuseful when you make intercom calls betweenhandsets. To display the handset name instandby mode, turn on the handset namedisplay feature (page 30).1 MMENUN#1042 Enter the desired name (10 characters

max.). a MOKN a M N

Displaying the handset nameYou can select whether or not the handsetname is displayed in standby mode. Thedefault setting is “Off”.1 MMENUN#1052 MbN: Select the desired setting. a MOKN

a M N

Call restrictionYou can restrict selected handsets fromdialling certain numbers. You can assign up to6 phone numbers to be restricted, and selectwhich handsets are to be restricted. Storing


Programming

area codes here prevents the restrictedhandsets from dialling any phone number inthat area code.1 MMENUN#2562 Enter the base unit PIN (default: “0000”).

R If you forget your PIN, see page 43.3 MbN: Select the handsets to be restricted.

a MSELECTNR “ ” is displayed next to the selected

handset numbers.R To cancel the selected handsets:MbN: Select the handset. a PressMSELECTN again. “ ” disappears.

4 MOKN5 MbN: Select a memory location. a MOKN6 Enter the phone number or area code to

be restricted (8 digits max.). a MOKN aM N

Enhancing security for phonecallsYou can increase the security of phoneconversations by setting this feature to“Enhanced”. When “Enhanced” is selected,

is displayed. The default setting is“Normal”.1 MMENUN#7292 MbN: Selected the desired setting. a MOKN3 M N

Note:R If you set repeater mode to “On”

(page 32):– Security is set to “Normal” and is

displayed.– “Security” is not displayed in the

display menu (page 26).R When enhanced security is enabled, sound

may cut in and out during conversations.

Changing the base unit PINImportant:R If you change the PIN (Personal

Identification Number), please make note of

your new PIN. The unit will not reveal thePIN to you. If you forget your PIN, seepage 43.

1 MMENUN#1322 Enter the current 4-digit base unit PIN

(default: “0000”).3 Enter the new 4-digit base unit PIN. a

MOKN4 MbN: “Yes” a MOKN a M N

Registering a unit

Operating additional units

Additional handsetsUp to 6 handsets can be registered to thebase unit.Important:R The additional handset model

recommended for use with this unit is notedon page 4. If another handset model isused, certain operations may not beavailable.

Additional base unitsHandsets can be registered to up to 4 baseunits, allowing you to add additional base unitsand extend the area in which your handset(s)can be used. If a handset moves out of rangeof its base unit when “Auto” is selected onbase unit (page 32), it looks for anotherbase unit to make or receive calls. A base unitand the handsets it communicates with iscalled a “radio cell”.Note:R Calls are disconnected when the handset

moves from one radio cell to another.

Registering a handset to a baseunitThe supplied handset and base unit arepre-registered. If for some reason the handsetis not registered to the base unit (for example,


Programming

is displayed even when the handset isnear the base unit), re-register the handset.1 Handset:

MMENUN#1302 MbN: Select a base unit number. a MOKN

R This number is used by the handset asa reference only.

3 Base unit:Press and hold M N for about 5 seconds.R If all registered handsets start ringing,

press M N again to stop, then repeatthis step.

4 Handset:MOKN a Wait until “Base PIN” isdisplayed. a Enter the base unit PIN(default: “0000”). a MOKNR If you forget your PIN, see page 43.

Selecting a base unitWhen “Auto” is selected, the handsetautomatically uses any available base unit it isregistered to. When a specific base unit isselected, the handset makes and receivescalls using that base unit only. If the handset isout of range of that base unit, no calls can bemade.1 MMENUN#1372 MbN: Select the desired base unit number,

or “Auto”. a MOKNImportant:R When viewing the phonebook, caller list,

etc., only the entries that are stored in thebase unit that the handset is currentlyconnected to are displayed.

Deregistering a handsetA handset can cancel its own registration tothe base unit, or other handsets registered tothe same base unit. This allows the handset toend its wireless connection with the system.1 MMENUN#131

R All handsets registered to the base unitare displayed.

2 MbN: Select the handset you want tocancel. a MOKN


Cancelling a base unitA handset can cancel a base unit that it isregistered to. This allows the base unit to endits wireless connection with the system.1 MMENUN#1392 MbN: Select the base unit you want to

cancel. a MOKN3 MbN: “Yes” a MOKN a M N

Increasing the range of the baseunitYou can increase the signal range of the baseunit by using a DECT repeater. Please useonly the Panasonic DECT repeater noted onpage 3. Contact your Panasonic dealer fordetails.Important:R Before registering the repeater to this base

unit, you must turn the repeater mode on.R Do not use more than one repeater at a

time.

Setting the repeater mode1 MMENUN#1382 MbN: Select the desired setting. a MOKN

a M N

Registering the DECT repeater(KX-A405/KX-A406) to the base unitNote:R Please use a repeater that has not yet been

registered to another unit. If the repeater isregistered to another unit, deregister it first,referring to the Installation Guide for theDECT repeater.

1 Base unit:Press and hold M N for about 5 seconds.

2 DECT repeater:Connect the AC adaptor, then wait untilthe indicator and indicator lightgreen.

3 Base unit:To exit the registration mode, press M N.


Programming

Using Caller ID serviceImportant:R This unit is Caller ID compatible. To use

Caller ID features, you must subscribe to aCaller ID service. Contact your phoneservice provider for details.

Caller ID featuresWhen an outside call is being received, thecaller information is displayed.Caller information for the last 50 callers islogged in the caller list from the most recentcall to the oldest.R If the unit cannot receive caller information,

the following is displayed:– “Out of Area”: The caller dials from

an area which does not provide a CallerID service.

– “Private Caller”: The callerrequests not to send caller information.

R If the unit is connected to a PBX system,caller information may not be properlyreceived. Contact your PBX supplier.

Missed callsIf a call is not answered, the unit treats it as amissed call and is displayed. This lets youknow if you should view the caller list to seewho called while you were away.Even if only one missed call in the caller list isviewed (page 33), disappears from thedisplay. When you receive another new call,

is displayed again.Note:R Even when there are unviewed missed

calls, disappears from the standbydisplay if the following operation isperformed by one of the registeredhandsets:– Being replaced on the base unit or

charger.– Pressing M N.

Phonebook name displayWhen caller information is received and itmatches a phone number stored in the

phonebook, the stored name in thephonebook is displayed and logged in thecaller list.

Caller listImportant:R Make sure the unit’s date and time setting


Viewing the caller list and callingback1 M N

2 Press MCN to search from the most recentcall, or press MDN to search from theoldest call.

3 To call back, press M N.To exit, press M N.

Note:R If is displayed in step 2, not all of the

information is shown. To see the remaininginformation, press MEN. To return to theprevious screen, press MFN.

R If the entry has already been viewed oranswered, “ ” is displayed.

Editing a caller’s phone number1 M N

2 MbN: Select the desired entry. a MMENUN3 MbN: “Edit & Call” a MOKN4 Edit the number.5 M N

Erasing selected callerinformation1 M N

2 MbN: Select the desired entry.3 MERASEN a MbN: “Yes” a MOKN a

M N


Caller ID Service

Erasing all caller information1 M N

2 MERASEN a MbN: “Yes” a MOKN aM N


Caller ID Service

Answering systemThe answering system can answer and recordcalls for you when you are unavailable toanswer the phone.You can also set the unit to play a greetingmessage but not to record caller messages byselecting “Greeting Only” as the recordingtime setting (page 38).Important:R Make sure the unit’s date and time setting


Memory capacity (including yourgreeting message)The total recording capacity is about 30minutes. A maximum of 64 messages can berecorded.Note:R When message memory becomes full:

– “Messages Full” is shown on thehandset display.

– and the total number of newmessages are not displayed on thehandset even if the answering system isturned on.

– If you use the pre-recorded greetingmessage, the unit automatically switchesto another pre-recorded greetingmessage asking callers to call againlater.

– If you recorded your own greetingmessage, the same message is stillannounced to callers even though theirmessages are not recorded.

Turning the answeringsystem on/offThe answering system is preset to on.1 To turn on:

MMENUN#327To turn off:MMENUN#328

2 M N

Note:R When the answering system is turned on,

is displayed on the handset.

Greeting messageWhen the unit answers a call, a greetingmessage is played to callers.You can use either:– your own greeting message– a pre-recorded greeting message

Recording your greeting message1 MMENUN#3022 MbN: “Yes” a MOKN3 After a beep sounds, hold the handset

about 20 cm away and speak clearly intothe microphone (2 minutes and 30seconds max.).

4 Press MSTOPN to stop recording. aM N

Using a pre-recorded greetingmessageThe unit provides 2 pre-recorded greetingmessages:– If you erase or do not record your own

greeting message, the unit plays apre-recorded greeting asking callers toleave a message.

– If the message recording time (page 38)is set to “Greeting Only”, callers’messages are not recorded and the unitplays a different pre-recorded greetingmessage asking callers to call again.

Resetting to a pre-recorded greetingmessageUse this procedure to erase your greetingmessage and use a pre-recorded one.1 MMENUN#3042 MOKN a M N


Answering System

Playing back the greetingmessage1 MMENUN#3032 M N

Listening to messagesWhen new messages have been recorded,

is displayed on the handset with the totalnumber of new messages.1 To listen to new messages:

MMENUN#323To listen to all messages:MMENUN#324

2 When finished, press M N.Note:R To switch to the receiver, press M N.

Operating the answering systemMMENUN a a MOKN

Key OperationMDN or MCN Adjust the receiver or speaker

volume (during playback)1 or MFN Repeat message

(during playback)*1

2 or MEN Skip message(during playback)

3 Enter the “Settings” menu

4 Play new messages5 Play all messages6 Play greeting message76 Record greeting message8 Turn answering system onMMENUN Pause message*2

9 orMSTOPN

Stop recording Stop playback

0 Turn answering system off

*4*3 Erase currently playingmessage

Key Operation*5 Erase all messages*6 Reset to a pre-recorded

greeting message

*1 If pressed within the first 5 seconds of amessage, the previous message isplayed.

*2 To resume playback:MbN: “Play” a MOKN

*3 You can also erase as follows:MMENUN a MbN: “Erase” a MOKN aMbN: “Yes” a MOKN

Calling back (Caller ID subscribersonly)1 Press MMENUN during playback.2 MbN: “Call Back” a MOKNn Editing the number before calling back

1 Press MMENUN during playback.2 MbN: “Edit & Call” a MOKN3 Edit the number. a M N

Erasing all messages1 MMENUN#3252 MbN: “Yes” a MOKN a M N

Remote operationUsing a touch-tone phone, you can call yourphone number from outside and access theunit to listen to messages or changeanswering system settings. The unit’s voiceguidance prompts you to press certain dialkeys to perform different operations.

Remote access codeA 3-digit remote access code must be enteredwhen operating the answering systemremotely. This code prevents unauthorisedparties from listening to your messagesremotely.


Answering System

Important:R In order to operate the answering system

remotely, you must first set a remoteaccess code.

1 MMENUN#3062 To turn on remote operation, enter the

desired 3-digit remote access code.3 MOKN a M N

Deactivating remote operationPress * in step 2 on “Remote access code”,page 36.R The entered remote access code is deleted.

Using the answering systemremotely1 Dial your phone number from a

touch-tone phone.2 After the greeting message starts, enter

your remote access code.3 Follow the voice guidance prompts as

necessary or control the unit usingremote commands (page 37).

4 When finished, hang up.

Voice guidanceDuring remote operation, the unit’s voiceguidance starts and prompts you to press 1to perform a specific operation, or press 2 tolisten to more available operations.Note:R If you do not press any dial keys within 10

seconds after a voice guidance prompt, theunit disconnects your call.

Remote commandsYou can press dial keys to access certainanswering system functions without waiting forthe voice guidance to prompt you.

Key Operation1 Repeat message

(during playback)*1

Key Operation2 Skip message

(during playback)4 Play new messages5 Play all messages6 Play greeting message7 Record greeting message9 Stop recording

Stop playback0 Turn answering system off*4 Erase currently playing message*5 Erase all messages*6 Reset to a pre-recorded greeting

message (during greeting messageplayback)

*# End remote operation(or hang up)

*1 If pressed within the first 5 seconds of amessage, the previous message isplayed.

Turning on the answering systemremotely1 Dial your phone number from a

touch-tone phone.2 Let the phone ring 20 times.

R A long beep is heard.3 Enter your remote access code within 10

seconds after the long beep.R The greeting message is played back.R You can either hang up, or enter your

remote access code again and beginremote operation (page 36).

Answering system settings

Call screeningWhile a caller is leaving a message, you canlisten to the call through the handset’sspeaker. To adjust the speaker volume, pressMDN or MCN repeatedly. You can answer the call


Answering System

by pressing M N on the handset. Callscreening can be set for each handset. Thedefault setting is “On”.1 MMENUN#3102 MbN: Select the desired setting. a MOKN

a M N

Number of rings before the unitanswers a callYou can change the number of times thephone rings “Number of Rings” before theunit answers a call. You can select 2 to 9rings, or “Auto”. The default setting is “5 Rings”.“Auto”: The unit’s answering system answersat the end of the 2nd ring when newmessages have been recorded, or at the endof the 5th ring when there are no newmessages. If you call your phone from outsideto listen to new messages (page 37), youknow that there are no new messages whenthe phone rings for the 3rd time. You can thenhang up without being charged for the call.1 MMENUN#2112 MbN: Select the desired setting. a MOKN

a M N

Caller’s recording timeYou can change the maximum messagerecording time allowed for each caller. Thedefault setting is “3 Minutes”.1 MMENUN#3052 MbN: Select the desired setting. a MOKN

a M N

Selecting “Greeting Only”You can select “Greeting Only” which setsthe unit to announce a greeting message tocallers but not record messages.Select “Greeting Only” in step 2 on“Caller’s recording time”, page 38.Note:R When you select “Greeting Only”:

– If you do not record your own message,the unit will play the pre-recordedgreeting-only message asking callers tocall again later.

– If you use your own message, record thegreeting-only message asking callers tocall again later (page 35).


Answering System

Voicemail serviceIn addition to your unit’s answering system you may also have voicemail service fromyour phone service provider. Voicemail is an answering service that may be offered by yourphone service provider. This service can also record calls when you are unavailable to answerthe phone or when your line is busy. Messages are recorded on the phone company system andnot on the unit’s answering system.R To use the voicemail service rather than the unit’s answering system, turn off the answering

system (page 35).If you have unit’s answering system set to on and also the voicemail enabled, the system withleast amount of rings will record the message first.Example:If the unit’s answering system is set to 4 rings (page 38) and the voicemail answering systemprovided by your phone company is set to 6 rings (call your service provider), the unit’sanswering system will record the incoming call first.When you have new messages, is displayed on the handset if message indication service isavailable. Please contact your phone service provider for details of this service.Important:R If still remains on the display even after you have listened to new messages, turn it off by

pressing and holding # for 2 seconds.

Character entryThe dial keys are used to enter characters and numbers. Each dial key has multiple charactersassigned to it. The characters that can be entered depend on the character entry mode(page 39).– Press MFN or MEN to move the cursor left or right.– Press dial keys to enter characters and numbers.– Press MCLEARN to erase the character or number highlighted by the cursor. Press and holdMCLEARN to erase all characters or numbers.

– Press * (Aaa) to switch between uppercase and lowercase.– To enter another character located on the same dial key, press MEN to move the cursor to the

next space, then press the appropriate dial key.– If you do not press any dial key within 2 seconds after entering a character, the character is

fixed and the cursor moves to the next space.

Character entry modesThe available character entry modes are Alphabet (ABC), Numeric (0-9), Greek ( ),Extended 1 ( ), Extended 2 ( ), and Cyrillic ( ). When in these entry modes exceptNumeric, you can select which character is entered by pressing a dial key repeatedly.When the unit displays the character entry screen:MR/ECON a MbN: Select a character entry mode. a MOKNNote:R in the following tables represents a single space.


Useful Information

Alphabet character table (ABC)

z y1 2 3 4 5 6 7 8 9

Numeric entry table (0-9)

z y1 2 3 4 5 6 7 8 9

Greek character table ( )

z y1 2 3 4 5 6 7 8 9

Extended 1 character table ( )

z y1 2 3 4 5 6 7 8 9

R The following are used for both uppercase and lowercase:

Extended 2 character table ( )

z y1 2 3 4 5 6 7 8 9


Useful Information

R The following are used for both uppercase and lowercase:

Cyrillic character table ( )

z y1 2 3 4 5 6 7 8 9

Error messagesDisplay message Cause/solutionBase no powerorNo link.ReconnectAC adaptor.

R Confirm the base unit’s AC adaptor is connected to the unitand the power outlet correctly.

R The handset has lost communication with the base unit. Movecloser to the base unit and try again.

R Unplug the base unit’s AC adaptor to reset the unit.Reconnect the adaptor and try again.

R The handset’s registration may have been cancelled.Re-register the handset (page 31).

CheckPhone Line

R The supplied telephone line cord has not been connected yetor not connected properly. Check the connections (page 11).

Error R Recording was too short. Try again.Memory Full R The phonebook memory is full. Erase unwanted entries

(page 22).R The call block list memory is full. Erase unwanted entries

(page 30).R The maximum number of base units (4) is already registered

to the handset. Cancel unused base unit registrations fromthe handset (page 32).

Userechargeablebattery.

R A wrong type of battery such as alkaline or manganese wasinserted. Use only the rechargeable Ni-MH batteries noted onpage 3, 8.

You must firstsubscribeto Caller ID.

R You must subscribe to a Caller ID service. Once you receivecaller information after subscribing to a Caller ID service, thismessage will not be displayed.

TroubleshootingIf you still have difficulties after following the instructions in this section, disconnect the base unit’sAC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on thehandset.


Useful Information

General use

Problem Cause/solutionThe handset does not turnon even after installingcharged batteries.

R Place the handset on the base unit or charger to turn on thehandset.

The unit does not work. R Make sure the batteries are installed correctly (page 11).R Fully charge the batteries (page 12).R Check the connections (page 11).R Unplug the base unit’s AC adaptor to reset the unit and turn off

the handset. Reconnect the adaptor, turn on the handset andtry again.

R The handset has not been registered to the base unit. Registerthe handset (page 31).

The handset display isblank.

R The handset is not turned on. Turn the power on (page 15).

I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord.Your old telephone line cord may have a different wiringconfiguration.

R The base unit’s AC adaptor or telephone line cord is notconnected. Check the connections.

R Disconnect the base unit from the telephone line and connectthe line to a known working telephone. If the workingtelephone operates properly, contact our service personnel tohave the unit repaired. If the working telephone does notoperate properly, contact your phone service provider.

The message indicator isflashing slowly and thehandset display “DemoMode”.

R Demonstration mode is activated. To turn off demonstrationmode:M N a MMENUN#899

Menu list

Problem Cause/solutionThe display is in alanguage I cannot read.

R Change the display language (page 15).

I cannot activate the ecomode.

R You cannot set eco mode when you set the repeater mode“On”. If required, set the repeater mode to “Off” (page 32).

I cannot register a handsetto a base unit.

R The maximum number of base units (4) is already registered tothe handset. Cancel unused base unit registrations from thehandset (page 32).

R The maximum number of handsets (6) is already registered tothe base unit. Cancel unused handset registrations from thebase unit (page 32).

R You entered the wrong PIN. If you forget your PIN, see “Icannot remember the PIN.” (page 43).


Useful Information

Problem Cause/solutionI cannot remember thePIN.

R Change the PIN using the following method.1 MMENUN#1322 *7000

3 Enter the new 4-digit base unit PIN. a MOKN4 MbN: “Yes” a MOKN a M N

Battery recharge

Problem Cause/solutionThe handset beeps and/or

flashes.R Battery charge is low. Fully charge the batteries (page 12).

I fully charged thebatteries, but– still flashes or– the operating time

seems to be shorter.

R Clean the battery ends ( , ) and the charge contacts witha dry cloth and charge again.

R It is time to replace the batteries (page 11).

Making/answering calls, intercom

Problem Cause/solution is displayed. R The handset is too far from the base unit. Move closer.

R The base unit’s AC adaptor is not properly connected.Reconnect AC adaptor to the base unit.

R The handset is not registered to the base unit. Register it(page 31).

R Activating eco mode reduces the range of the base unit instandby mode. If required, turn eco mode off (page 16).

Noise is heard, sound cutsin and out.

R You are using the handset or base unit in an area with highelectrical interference. Re-position the base unit and use thehandset away from sources of interference.

R Move closer to the base unit.R If you use a DSL/ADSL service, we recommend connecting a

DSL/ADSL filter between the base unit and the telephone linejack. Contact your DSL/ADSL provider for details.

Sound quality seems to begetting worse.

R You have registered a handset that is not recommended(page 4). The clearest sound quality is only possible byregistering the recommended handset.


Useful Information

Problem Cause/solutionThe handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 18,

25).R Do not disturb mode is turned on. Turn it off (page 29).R If the handset is registered to multiple base units, the handset

may not be able to make or receive calls or communicate withthe base unit when the following conditions are met.– Eco mode is set to “Eco Plus” (page 16).– Base unit selection is set to “Auto” (page 27).In this case, place the handset near the base unit, then pressMR/ECON and select “Eco” or “Eco Off”. Repeat for eachbase unit.

I cannot make a call. R You dialled a call restricted number (page 30).R The key lock feature is turned on. Turn it off (page 20).

Caller ID

Problem Cause/solutionCaller information is notdisplayed.

R You must subscribe to a Caller ID service. Contact your phoneservice provider for details.

R If your unit is connected to any additional telephoneequipment, remove and plug the unit directly into the wall jack.

R If you use a DSL/ADSL service, we recommend connecting aDSL/ADSL filter between the base unit and the telephone linejack. Contact your DSL/ADSL provider for details.

R Other telephone equipment may be interfering with this unit.Disconnect the other equipment and try again.

Caller information is slowto display.

R Depending on your phone service provider, the unit maydisplay the caller’s information at the 2nd ring or later. Set thefirst ring to “Off” (page 25).

R Move closer to the base unit.Time on the unit hasshifted.

R Incorrect time information from incoming Caller ID changes thetime. Set the time adjustment to “Manual” (off) (page 25).

The name stored in thephonebook is not fullydisplayed while an outsidecall is being received.

R Edit the phonebook entry name to fit in 1 line of text (page 21).


Useful Information

Answering system

Problem Cause/solutionThe unit does not recordnew messages.

R The answering system is turned off. Turn it on (page 35).R The message memory is full. Erase unwanted messages

(page 36).R The recording time is set to “Greeting Only”. Change the

setting (page 38).R Your phone service provider’s voicemail service may be

answering your calls before the unit’s answering system cananswer your calls. Change the unit’s number of rings setting(page 38) to a lower value, or contact your phone serviceprovider.

R The answering system will not answer incoming calls while theother devices such as handsets are engaged in a call.

I cannot operate theanswering systemremotely.

R The remote access code is not set. Set the remote accesscode (page 36).

R You are entering the wrong remote access code. If you haveforgotten your remote access code, enter the remote accesscode setting to check your current code (page 36).

R The answering system is turned off. Turn it on (page 37).The unit does not emit thespecified number of rings.

R If the first ring is turned off (page 25), the number of ringsdecreases by 1 from the specified number of rings.

Liquid damage

Problem Cause/solutionLiquid or other form ofmoisture has entered thehandset/base unit.

R Disconnect the AC adaptor and telephone line cord from thebase unit. Remove the batteries from the handset and leave todry for at least 3 days. After the handset/base unit arecompletely dry, reconnect the AC adaptor and telephone linecord. Insert the batteries and charge fully before use. If the unitdoes not work properly, contact an authorised service centre.

Caution:R To avoid permanent damage, do not use a microwave oven to speed up the drying process.


Useful Information

Conditions of guarantee

Receipt No. Date of purchase

Model No. Serial No.

This guarantee is in addition to and does not in any way affect any statutory or other rights of

consumer purchasers. If within the applicable guarantee period, the product proves to be

defective by reason of faulty design, workmanship or materials, we undertake subject to the

following conditions to have the defective product (or any part or parts there of) repaired or

replaced free of charge.

1. The product shall have been purchased and used solely within either the U.K. or Ireland

and in accordance with standard operating instructions and the technical and/or Safety

Standards required in the U.K.

2. On being found defective, please consult with the retailer from where it was purchased for

assistance.

3. This guarantee shall not apply to damage caused through fire, accident, lightning, misuse,

wear and tear, neglect, incorrect adjustment or repair, to damage caused through

installation, adaption, modification or use in an improper manner or inconsistent with the

technical and/or safety standards required in the country where this product is used, or to

damage occurred during transit to or from the purchaser.

4. If at any time during the guarantee period any part or parts of the product are replaced

with a part or parts not supplied or approved by us or of an objective quality safe and

suitable for the product, or the product has been dismantled or repaired by any person not

authorised by us, we shall have the right to terminate this guarantee in whole or in part

immediately without further notice.

5. The purchaser’s sole and exclusive remedy under this guarantee against us is for the

repair or replacement of the product or any defective part or parts and no other remedy,

including, but not limited to, incidental or consequential damage or loss of whatsoever

nature shall be available to the purchaser.

6. This guarantee shall not apply to batteries and any other items of limited natural life.

7. Our decision on all matters relating to complaints shall be final. Any product or defective

part which has been replaced shall become our property.

8. The guarantee period applicable to this product shall be 12 months.

Please keep these operating instructions with your receipt.

Panasonic U.K. a branch of Panasonic Marketing Europe GmbH


Useful Information

IndexA Additional base units: 31

Additional handsets: 31Alarm: 28Answering calls: 18Answering system: 35

Call screening: 37Erasing messages: 36, 37Greeting message: 35Greeting only: 38Listening to messages: 36, 37Number of rings: 38Recording time: 38Remote access code: 36Remote operation: 36Turning on/off: 35

Auto talk: 18, 26B Base unit

Cancelling: 32Selecting: 32

Battery: 11, 12C Call restriction: 30

Call share: 19Call waiting: 19Call Waiting Caller ID: 19Caller ID service: 33Caller list: 33Caller list edit: 33Category: 21Chain dial: 22Character entry: 39Conference calls: 19Control type: 14

D Date and time: 16Direct command code: 24Display

Contrast: 26Language: 15

Do not disturb mode: 28E Eco mode: 16

Equalizer: 19Error messages: 41

F First ring: 25H Handset

Deregistration: 32Locator: 13Name: 30Registration: 31

Hold: 18I Intercom: 20K Key lock: 20

Keytones: 26M Making calls: 18

Message indicator: 16Missed calls: 33Mute: 18

N Nuisance call block: 29P Pause: 18

Phonebook: 21PIN: 31Power failure: 12Power on/off: 15Privacy mode: 26

R Recall/flash: 19Redialling: 18Repeater: 32Ringer tone: 25

S Security for phone calls: 31Speakerphone: 18Speed dial: 22

T Time adjustment: 25Transferring calls: 19Troubleshooting: 41

V Voicemail: 39Volume

Receiver: 18Ringer (Handset): 18, 25Speaker: 18

47

Index

1 Reconnect AC adaptor to the base unit.

2 Check if telephone line cord is connected.

3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)

4 Read troubleshooting page in the Operating Instructions.

If your product is not working properly. . .IMPORTANT!

If you still have any problems, please call the Panasonic

DECT Helpline

0344 844 3899 (U.K.)

01289 8333 (Ireland)

or contact us through our website:

www.panasonic.co.uk

Sales Department:

Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP

© Panasonic Corporation 2017 PNQP1359ZA PP0317AM0

Documents

Operating Instructions future reference.€¦ · Operating Instructions Digital Cordless Answering System Model No. KX-TGK220E Before initial use, see “Getting Started” on page