ONLINE USER GUIDE TABLE OF CONTENTS - Supreme Basics · If you already have an account with Supreme Basics but do not have an online ordering profile set up, ... You must then choose

ONLINE USER GUIDE

TABLE OF CONTENTS

HOW TO LOGIN ............................................................................................................................................. 1

Forgot My Password ................................................................................................................................. 1

OPENING AN ACCOUNT ................................................................................................................................ 2

Require A Username and Password .......................................................................................................... 2

Shopping As A Guest ................................................................................................................................. 4

MULTIPLE ACCOUNTS AND COST CENTRES .................................................................................................. 7

SEARCHING ................................................................................................................................................... 8

Product Specifications............................................................................................................................... 9

Ink & Toner Finder .................................................................................................................................. 10

Searching by Cartridge Model................................................................................................................. 10

Searching By Brand ................................................................................................................................. 12

ADDING PRODUCTS TO YOUR CART ........................................................................................................... 13

QUICK ORDER FORM ................................................................................................................................... 14

CHECKING OUT A CART ............................................................................................................................... 16

APPROVING ORDERS ................................................................................................................................... 20

Modifying an Order ................................................................................................................................. 25

Declining an Order .................................................................................................................................. 26

Creating A Saved Order ........................................................................................................................... 27

Accessing Your Saved Orders .................................................................................................................. 28

Submitting Saved Orders ........................................................................................................................ 28

Submit An Order Using Order History .................................................................................................... 29

MAKING A RETURN ..................................................................................................................................... 31

VIEW ORDERS/INVOICES ............................................................................................................................. 34

CREATING AND USING FAVOURITES LISTS .................................................................................................. 36

My favourites .......................................................................................................................................... 36

Creating a Favourites List ........................................................................................................................ 37

Modifying a Favourites List ..................................................................................................................... 39

ONLINE USER GUIDE

Online User Guide

Deleting a Favourites List ........................................................................................................................ 40

Shopping from a Favourites List.............................................................................................................. 40

FEATURES .................................................................................................................................................... 42

Legend ..................................................................................................................................................... 42

Grid/List Views When Browsing .............................................................................................................. 42

Backorders and Substitutes .................................................................................................................... 42

Clearance ................................................................................................................................................ 43

Delivery ................................................................................................................................................... 44

Catalogue ................................................................................................................................................ 45

About Us ................................................................................................................................................. 46

Careers .................................................................................................................................................... 47

Our Locations .......................................................................................................................................... 48

Managing My Account ............................................................................................................................ 49

Contact Us ............................................................................................................................................... 50

Questions ................................................................................................................................................ 50

Flyers ....................................................................................................................................................... 51

On Sale .................................................................................................................................................... 52

Newsletter Signup ................................................................................................................................... 53

ONLINE USER GUIDE

1 Online User Guide

HOW TO LOGIN

To login to the website go to supremebasics.com. Click on “My Account”.

Enter your username (username is always your e-mail address) and password (always lower case). If you

do not know your login you may contact our Sales Administration staff at

[email protected].

Forgot My Password

If you forget your password, click on the “Forgot your password?” feature.

Enter your email address and Account Number, your password will be emailed to you shortly.

mailto:[email protected]

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2 Online User Guide

OPENING AN ACCOUNT

If you would like to open an account with Supreme Basics, click on “My Account” at the top of the

homepage.

Click on “Open an account” and download the Account Application. You can email the completed form

to [email protected] or fax to 1-888-275-0811.

Your account number will be emailed to you within 24 hours of your account being opened.

Require A Username and Password

If you already have an account with Supreme Basics but do not have an online ordering profile set up,

you can request one.

Under “My Account” in the “New client” section, click on “I want an access code”.

mailto:[email protected]

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3 Online User Guide

Complete the form below “I ALREADY HAVE a corporate account”. Click on “SEND” and your username

and password will be emailed to you.

If you don’t have an account with Supreme Basics and you would like an online profile, click on “CREATE

A PROFILE” under “I DO NOT HAVE a corporate account”.

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4 Online User Guide

Complete the form below, click on “SEND”, your username and password will be emailed to you within a

few hours of your request (during business hours from Monday to Friday between 8am and 5pm).

Shopping As A Guest

You can also shop as a “Guest” without having a corporate account or online profile.

Find the items that you would like to add to your cart. When you are done shopping, click on the “Cart”

icon.

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5 Online User Guide

Select “Proceed to Checkout”.

Review your order, make any necessary changes. Select “Next step”.

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6 Online User Guide

Before your order can be submitted, complete the following information below, select “Process order”.

ONLINE USER GUIDE

7 Online User Guide

MULTIPLE ACCOUNTS AND COST CENTRES

If you need place an order for a specific department which falls under a larger account it is often

referred to as a “cost centre”.

Once logged into your account you will see a drop down menu with a list of your “Cost centres” and

“Ship To’s” that are set up for your account. Select the appropriate “Cost centre” and “Ship To”. To

begin shopping select one of our product categories, enter a product number in the “search” field or

click on the “Quick Order” tab.

When you are ready to confirm the delivery and payment portion of your order, you have the ability to

change the “Cost Centre” and “Ship To” if you so wish. Click on “Process order” when ready to submit

your order. Please note: if you would like to create another order under a different account you must

log out of your session.

ONLINE USER GUIDE

8 Online User Guide

SEARCHING

There are a few different ways to search online.

Search Product Field: Type in the product number (you may type in Supreme’s item #, the manufacturer

model #, or the description).

Product Categories: The following product categories are displayed in the main navigation tab. When

you select any of the product categories, products for this category will diplay.

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9 Online User Guide

Once you have made your selection, a list of associated products with prices will display.

You can enter the quantity you would like to order

To add items to your cart, click “Add to cart”

Product Specifications

For electronic products, if technical specifications are available, you are able to consult them directly

from our website by clicking on PDF icon.

ONLINE USER GUIDE

10 Online User Guide

Ink & Toner Finder

To quickly find your printer cartridge model, click on “Cartridges”. You can enter the model number of

the cartridge or select the brand you are looking for.

Searching by Cartridge Model

Enter the model number of your cartridge and click on “Search”.

ONLINE USER GUIDE


A list of related products will display.

You can also search for a cartridge directly by entering your cartridge number in the search engine of the

section “Search a cartridge model”.

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Searching By Brand

Once you have selected your brand of Ink and Toner, a list of the models will display.

Click on your model of your printer.

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ADDING PRODUCTS TO YOUR CART

You can add a product to your cart or favourites list directly from the search results by typing in the

correct quantity and clicking “Add to cart”.

The product will be added to your cart and you can continue shopping.

ONLINE USER GUIDE


QUICK ORDER FORM

Using the “Quick Order” form allows you to quickly add products to your cart by simply entering the

product numbers and quantity needed.

Enter the Supreme product number, select the product, hit enter.

Enter the quanity you require. Once you are finished adding your products, click on “ADD TO CART”. If

you would like to make a change to the quantity required, simply change the number under “Quantity”.

ONLINE USER GUIDE


If you make an error with the product code, an error message will display “product number not valid”.

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CHECKING OUT A CART

From the moment you have added items to your cart, they will display in the navigation bar on the top

right hand side of screen. When you are done selecting the products you want and would like to review

your order, click on the orange shopping cart.

A window will appear with a list of products. To submit your order you can click on “Proceed to

Checkout”. You can also click on “Save my order” to submit your order at a later date.

ONLINE USER GUIDE


At this stage you can still add, delete or modify the quantity of a product. If you want to delete an item

from your cart, you just have to click on the blue bin “Remove”. Once you have reviewed your order,

click “Next step”.

Note: If your account requires you to use Purchase Order Numbers, you will need to enter this in the

“Order” section.

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Select the delivery address to which you want to receive your order, if different from the billing address.

You must then choose your payment method (Charge Account, Master Card, Visa). When your payment

method is selected click “Process order”.

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Your order has been submitted! You will receive an email confirmation of your order, you can also print

an order confirmation by clicking the “Print” icon.

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APPROVING ORDERS

If you are a shopper and your orders require approval before they are submitted you will receive the

following message when you go to check out your cart.

Once you confirm the shipping address, click on “Submit for approval”. The order will be put on hold until the administrator approves, modifies, or refuses the order.

ONLINE USER GUIDE


When the order is submitted the approver will receive an email indicating there is an order awaiting their approval.

The Approver must log in to the site to access the pending order.

Once logged in, click on “Submitted Orders” under “My account”.

ONLINE USER GUIDE


A list of all the submitted orders to review will display. Click on the invoice number (order number provided in the email) that requires approval.

You must choose one of the following actions and click on “Next step”:

Approve this order Modify this order Decline this order and transfer to saved orders of the buyer Decline this order and delete

ONLINE USER GUIDE


If the order is approved, the approver must finalize the order by selecting the payment option. Click on “Next step”.

Select the payment method. Click on “Process order”.

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The order confirmation will display. You can also choose to print this by clicking on the “Print” icon.

ONLINE USER GUIDE


Modifying an Order

To modify an order, select “Modify this order”, then click on “Next step”.

Approvers can add items to the order, change the quantity, delete an item or enter in a Purchase Order

name/number. Once finished modifying the order click on “Save my order” or “Next step”. You can

then proceed with submitting the order.

ONLINE USER GUIDE


Declining an Order

Approvers also have the ability to also decline an order. There are two options:

Decline this order and transfer to saved orders of the buyer

Decline this order and delete

You can add a reason for declining the order which will be emailed to the buyer.

ONLINE USER GUIDE


SAVED ORDERS

Creating A Saved Order

You can create an order with the option save it for a later date. To save the contents of your cart, click

on “Save my order” from your shopping cart. This will save your order until you are ready to submit it.

All products in your cart will then be in the “Save orders” tab.

When you click on “Save my order” you will receive the following message, click “OK”.

ONLINE USER GUIDE


Accessing Your Saved Orders

Click on “Saved Orders” in the navigation bar of your account at the top of the page

Your saved orders are listed by date. You can view the details of a saved order by clicking on the invoice

number.

Submitting Saved Orders

Click on the “Saved Order” you would like to order. The items on this order will display for you.

ONLINE USER GUIDE


To transfer the contents of a “Saved order” to your shopping cart click “Transfer to my cart”. Please

proceed to page 16 for steps to check out.

You can also delete the order by clicking on “Remove this order”.

Submit An Order Using Order History

This tab will allow you to reorder items that have been previously ordered.

Click on “Order history” in the navigation bar of your account at the top of the page. Your previous

orders and their details will appear in the centre of the screen listed from the most recent order to the

oldest.

NOTE: you will only see the order history for orders initiated by you. Only customers with

Administrator access will be able to see all orders for a specific account. Administrator access can be

requested through our Customer Service team.

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You can reorder items by specifying the desired quantity, click on “Add” found at the end of each line.

This will add the items to your cart. You can also choose to reorder the entire order by clicking on “View

Full Order”.

You can also search for a specific previous order through various menu options.

Click on “Add all to cart”.

ONLINE USER GUIDE


MAKING A RETURN

You can easily make a return by clicking “Return Merchandise” in the navigation bar of your account at

the top of the page (orders less than 30 days will appear in the centre of the screen).

You can search for the invoice you would like to choose or click on the invoice number (the details of the

order will display).

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Select the products to return and enter the quantity that you wish to return.

Select the reason for the return from the following choices below. If you wish, you can enter a comment

in the space provided.

Click on “Process Return”.

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A return merchandise confirmation page will display. You can print a copy by clicking “PRINTABLE

VERSION”.

You will also receive the confimation of your return by email.

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VIEW ORDERS/INVOICES

You can view all orders that you have placed including your invoices.

Under “My Account” select “Order history”.

Select the order or invoice you would like to view.

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You can review your order/invoice and re-order from this invoice, click on “Add” or “Add all to cart”. You

also have the option to print by clicking the “Print” icon.

ONLINE USER GUIDE


CREATING AND USING FAVOURITES LISTS

My favourites

This feature allows you to create different lists of product for your individual or departmental needs

(weekly purchases, paper, office supplies, furniture, etc.). These lists are completely customizable.

To see what favourite lists you have currently, click on “My favourites” under “My Account”.

Your existing lists will appear in the centre of the screen. You can choose to modify, order from your list

or create a new list.

ONLINE USER GUIDE


Creating a Favourites List

To create a new favourites list, click on “New list”.

You can name your list and add a description, click on “Save my list”.

To add products to your “Favourites list”, click on “Modify”.

Enter the product number to into the search box.

ONLINE USER GUIDE


Once you have found your product, click on the left checkbox and click “Add to my list”.

You can also add to your favourites list while shopping. Once you have found the product you would like

to add to your favourites, click on the “Favourites” icon to add to your list.

Select the list you would like to add the selected product to, click on “Add to this list”.

ONLINE USER GUIDE


Modifying a Favourites List

To modify an existing favourites list, click on “Modify”.

Here you can add or remove products from your list. Once you have made your changes click on “Save

my list”.

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Deleting a Favourites List

To delete a list, click on “Remove”. This list will be permanently deleted so it will not be possible to

restore it.

You will receive a warning message asking if you would like to remove this list, click “OK”.

Shopping from a Favourites List

Select the favourites list you want to shop from, on “My favourites”.

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You can change the order of the products in your list by selecting an option from the “Sort” drop down

menu.

The “As You Defined” option links to the “Display position position number giving you the ability to

customize the order in which your product appears.

The quantity can be altered by changing it in the “Quantity” field.

Once you are finished selecting products from your Favourites list, click the “Add to cart” button.

Note: all item comments that are stored within your favourite list will transfer to your cart if that item

is selected

ONLINE USER GUIDE


FEATURES

Legend

Please refer to the legend of symbols below with respect to your products.

Grid/List Views When Browsing

Throughout our website, the grid view will be enabled by default. You can also browse using the list

view by clicking on it.

Backorders and Substitutes

If an item is back ordered and we have a substitution for it a you will see a “Similar Products” box under

the price.

List View

Grid View

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When you click on this box a list of comparable products will display. Note: The substitute(s) are

comparable in quality but not necessarily price. You have the option to place an order for the

substitute or backorder the original.

Clearance

Our clearance section features products that have been discontinued by a supplier and we will no longer

be carrying.

ONLINE USER GUIDE


Delivery

For details about our delivery service, click on “FREE DELIVERY” icon.

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Catalogue

If you want to order our catalogue, click on the icon “Get your Free Catalogue” link at the bottom of our

page and complete the requested information. Press “Send” at the bottom of the form.

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You may also view our full catalogue by clicking “VIEW ONLINE”.

About Us

To learn more about Supreme Basics click on “About us” located at the bottom of the page.

ONLINE USER GUIDE


Careers

For information on career opportunities at Supreme Basics, click on “Careers” at the bottom of the page.

All positions available will display.

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Our Locations

For details about our various locations and their opening hours, click on “Our Locations” located at the

bottom of the page. A window will appear with all of the information.

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Managing My Account

You can view certain information about your account by clicking on “My Account” at the bottom of the

page.

Or by clicking on “My Account” at the top right of the page, then select “My Profile”.

ONLINE USER GUIDE


Contact Us

Let us know your thoughts and comments by contacting us by email or by contacting one of our

customer service representatives by clicking on the “Contact Us” at the bottom of the page.

Questions

If you have any questions, click on “Customer Service” at the bottom of the page.

ONLINE USER GUIDE


You will find answers to the most frequently asked questions.

Flyers

To access our online promotional flyer, click “Online Flyer” at the bottom of the page.

ONLINE USER GUIDE


On Sale

Click on “On Sale” to see what products are on sale.

ONLINE USER GUIDE


Newsletter Signup

To receive promotional emails click on “Newsletter Signup”.

Enter your email address, provide your consent to receive promotional emails and click on “Sign Up”.

Documents

ONLINE USER GUIDE TABLE OF CONTENTS - Supreme Basics · If you already have an account with Supreme Basics but do not have an online ordering profile set up, ... You must then choose