Online Software from Time Warner Cable Business ClassIn order to use Outlook with Exchange, your computer will need: • Windows® XP with Service Pack 2 or higher, or Mac® OS X version

Getting Started with Microsoft® Outlook® with Exchange

Online Software from Time Warner Cable Business Class

A Guide for Users

Getting Started with Microsoft® Outlook® with Exchange: User Guide TWCBC Online Software Guides

Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2010 Time Warner Cable. All rights reserved. All other trademarks are the property of their respective owners.

GSG005-0910 Page 2

Table of Contents

Requirements .......................................................................................................................................................... 3

Create & Verify E-mail Password ............................................................................................................................ 4

Create Password ................................................................................................................................................. 4

Verify Password ................................................................................................................................................... 4

Download & Install E-Mail Client (Full Access) ....................................................................................................... 5

Install Outlook (Windows Computers) ................................................................................................................. 5

Install Entourage (Mac Computers) ..................................................................................................................... 8

Other E-Mail Clients ............................................................................................................................................. 9

Connect to Mobile Devices .................................................................................................................................... 10

ActiveSync ......................................................................................................................................................... 10

BlackBerry Access Add-On ............................................................................................................................... 16

Still need help? ...................................................................................................................................................... 16



GSG005-0910 Page 3

With Microsoft Outlook with Exchange, you can have access to advanced communication features from virtually any device to help drive productivity and collaboration. Get anytime, anywhere access to e-mail, contacts, calendars and tasks using multiple devices. The following diagram provides an overview of the typical steps required to set up Outlook with Exchange.

This guide details the steps that are typically done by end users. If you are an administrator and wish to see details on all six steps, see the Outlook with Exchange Getting Started Guide for Administrators available at www.twcbc.com/os_outlook_admin_getstarted.

Requirements

Before you get started, you must have the following:

• User account on the Online Software portal. For instructions on activating your account, see the Online Software Quick Start Guide for Users at www.twcbc.com/onlinesoftware_user_quickstart.

• Outlook with Exchange service assigned to your account. You should see “Microsoft Outlook with Exchange” listed in the My Services section of your Online Software Home page (login at www.newengland.twcbcstore.com).

• E-mail address that was created for your Outlook account by your company’s Online Software administrator. Note that this e-mail address may be different from your login ID for the Online Software portal. If you have been assigned other Microsoft products (i.e., SharePoint and Office Communicator), the e-mail address will be the same across all Microsoft products.

In order to use Outlook with Exchange, your computer will need:

• Windows® XP with Service Pack 2 or higher, or Mac® OS X version 10.4.9 or later • Internet connection, broadband speeds recommended • Outlook Web Access requires Internet Explorer® 6.0 or later or Firefox® 3.0 or later • WinZip® application to install Outlook or Entourage (see www.winzip.com for more information)

To access Outlook on your mobile device, you will need a device with data access plans and Outlook’s Full Access version. If you have any questions or need assistance with these requirements, please contact your company’s Online Software administrator.

1. Activate & Setup Online

Software Account

*3. Download & Install

E-mail Client

4. Change DNS

Records

*5. Migrate Previous E-mail

(optional)

*6. Connect to Mobile

Device(optional)

Steps to Activate Outlook with Exchange

*Steps for Full Access version only.

2. Create & Verify E-mail

Password

UserAdmin User Admin Admin User / Admin



GSG005-0910 Page 4

Create & Verify E-mail Password

If you have already been assigned Microsoft SharePoint® or Office Communicator, the e-mail and password for these services will also be used with Outlook. Skip the Create Password section and go directly to the Verify Password section.

Create Password

1. Go to the Home page or login at http://newengland.twcbcstore.com.

2. Click on the MY PROFILE tab in the main menu and select the My Services link. Click on the “Change Service Password” icon ( ) in the Actions column beside Microsoft Outlook with Exchange.

3. Create a password for your Outlook account. The password must be at least eight (8) alphanumeric

characters; the password cannot include any special characters. Note that this password will also be used if you are assigned Microsoft SharePoint and/or Office Communicator in the future.

Verify Password

Verify the e-mail address and password by opening a new browser. Go to https://mail.securembox.com and login with your Outlook e-mail address and the password created in the previous section, or else use the password that is used with your SharePoint and/or Office Communicator services.

NOTE: An alternate way of accessing Outlook using the web is through the Online Software portal. After logging into the portal at http://newengland.twcbcstore.com, click on the Microsoft Outlook with Exchange in the My Services section of the home page. This option allows you to access Outlook by using your Online Software login ID and password.



GSG005-0910 Page 5

Download & Install E-Mail Client (Full Access)

If you have been assigned Microsoft Outlook with Exchange Full Access, you will be able to access your e-mail via the web or e-mail client. This section describes how to download and install Outlook 2007 for Windows and Entourage® 2008 for Mac computers.

NOTE: If your computer uses Windows XP, Service Pack 2 or higher must be installed.

Install Outlook (Windows Computers)

1. Go to the Online Software portal home page or login at http://newengland.twcbcstore.com.

2. In the Setting Up Services section, click on the Outlook 2007 link under “Microsoft Outlook with Exchange”. If the following Security Warning appears – “Do you want to view only the webpage content that was delivered securely?” – select No.

3. When prompted, select the Save option. Note the location where you save the file. Due to the large size of the file (over 200 MB), it will take some time to download, depending on the speed of your Internet connection.

4. After the download is finished, browse to the location of the file, Outlook_2007_English.zip. Double click to open the file. If you receive a security question about wanting to run this file, click Run.

NOTE: You will need the ability to open WinZip files. For more information on this application, please see www.winzip.com.

5. Select all the files in the folder by selecting Ctrl A on your keyboard. All the files will be highlighted. Click on

the Extract icon at the top.

6. Specify a location where you want the files to be extracted. Note the location where you save the file. Select Extract.



GSG005-0910 Page 6

7. Double click on the setup.exe file to start installation.

8. When prompted for the Product Key, type in the License Key that is listed underneath the Outlook 2007 link in the Setting Up Services section of the Online Software portal home page.

9. Follow the directions in the wizard to complete the installation process.

10. After Outlook is installed, go back to the Online Software portal home page. In the Setting Up Services section, click on the Profile Connector Tool (Outlook 2007) link under “Microsoft Outlook with Exchange” section.

11. Select the Open option when prompted. Double click on the rpbcsetup_Outlook2007.vbs file. If a security warning appears due to the VBS file type, select Yes to open the file.

12. A message will appear stating that a RPC/HTTPS MAPI profile will be added to your computer. Select Yes.

13. When prompted, enter your Outlook e-mail address and password that was created in the Create & Verify E-mail Password section.

ATTENTION: If the e-mail address is entered incorrectly in this step, you will need to start over by going back to Step 10.

14. When prompted to restart Outlook, click “OK”.

XXXX-XXXXX-XXXXX-XX12345



GSG005-0910 Page 7

15. When Outlook starts up again, enter your Outlook e-mail address and password.

16. You will receive another window which asks for your Outlook user name and password a second time. Enter your Outlook e-mail address and password again. A window will appear indicating that Outlook is preparing for first time use. It may take several minutes to complete this step.

Getting Starte

Time Warner CaAll other tradem

GSG005-0910

Install Entou

If you have a

1. Go to the

2. In the SeExchangwas deliv

3. When prothe file totake som

4. After the Double c

NOTE:

5. Select al

the Extra

6. Specify amight wa

7. Double c

ed with Micro

able Business Clarks are the prop

urage (Mac C

a Mac comput

e Online Softw

etting Up Sere”. If the follovered securel

ompted, seleco your Desktome time to dow

download is click to open t

You will need the

l the files in thact icon at the

a location wheant to create a

click on the Of

osoft® Outlook

lass is a trademaperty of their resp

Computers)

ter, then follow

ware portal ho

rvices sectionowing Securityy?” – select N

ct the Save oop so that youwnload, depen

finished, browhe file. If you

e ability to open W

he folder by se top.

ere you want a new folder o

ffice Installe

k® with Excha

ark of Time Warnpective owners.

wing these st

ome page or

n, click on they Warning apNo.

option. Note thu can easily finnding on the

wse to the locreceive a sec

inZip files. For mo

selecting Ctrl

the files to beon your Deskt

r icon to start

ange: User Gu

ner Inc. Used und

eps to install

login at http:/

e Entourage 2pears – “Do y

he location whnd it. Due to tspeed of you

cation of the fcurity questio

ore information on

A on your ke

e extracted. Ntop so that yo

t installation.

uide

der license. ©20

Entourage.

//newenglan

2008 (Mac) liyou want to v

here you savethe large sizer Internet con

ile, Mac Ento

on about want

this application, p

eyboard. All th

Note the locatou can easily

TWCBC On

10 Time Warner

d.twcbcstore

nk under “Miciew only the w

e the file. Youe of the file (ovnnection.

ourage 2008

ting to run this

please see www.w

he files will be

ion where yofind it. Select

nline Software

Cable. All rights

e.com.

crosoft Outloowebpage con

u might want tver 400 MB),

English.zi

s file, click Ru

winzip.com.

e highlighted.

u save the filet Extract.

e Guides

s reserved.

Page 8

ok with tent that

to save it will

p. un.

Click on

e. You



GSG005-0910 Page 9

8. Follow the directions in the wizard to complete the installation process.

9. After installation is complete, open Entourage. Select Tools from the menu bar and then Accounts.

10. Click on the drop-down arrow to the right of New and select Exchange.

11. In the Account Settings dialog box, enter the following information:

– Account name: A descriptive name to identify the mailbox account (e.g., My Outlook Account) – Name: Display name (e.g., Steve Johnson) – E-mail Address: Outlook e-mail address (e.g., [email protected])

In the “Authentication” section, click on Use my account information and fill in the following information:

– Account ID: Based on your Outlook e-mail address, type the first eight (8) characters of the domain name, followed by an underscore (“_”), and then the first eleven (11) characters of the e-mail alias. Note that characters include letters, numbers, periods, underscores and other special characters. Here are some examples:

- [email protected] = mycompan_steve - [email protected] = mycompan_steve.johns - [email protected] = acmeco.c_steve

– Domain: Enter shared – Password: Outlook password (created in the Create and Verify Password section) – Save password in my Mac OS keychain: Check this box to save the password on the computer – Exchange Server: Type in mail.securembox.com/exchange/[your Outlook e-mail address] (e.g.,

mail.securembox.com/exchange/[email protected]) – This DAV service requires a secure connection (SSL): Check this box

12. Click the OK button. E-mails will be synchronized between the Exchange Server and Entourage. This step may take several minutes to complete.

Other E-Mail Clients

If your company uses other e-mail clients, please contact your company’s Online Software administrator for assistance.



GSG005-0910 Page 10

Connect to Mobile Devices

If you have Outlook Full Access, you can connect Outlook to mobile devices that are compatible with ActiveSync®. If you use a BlackBerry®, follow the steps in the BlackBerry section.

ActiveSync

ActiveSync allows you to access Outlook with Exchange through mobile devices that are compatible with ActiveSync, which includes iPhone®, iPad™, Windows Mobile, Android™ and Palm® devices. ActiveSync is included with the Outlook with Exchange Full Access version and can be used to automatically synchronize e-mail, contacts, calendar and other information from Outlook to mobile devices.

Due to the large number of phones that offer ActiveSync access, it is not possible to provide detailed instructions for all devices. However, the instructions that are described for Windows Mobile and iPhone devices will generally be applicable across other devices. For specific details on other models, please review the device’s owner manual.

Regardless of the device type, the following information will need to be entered into the device to set up ActiveSync:

• Server: mail.securembox.com • Username: [user’s Outlook e-mail address] • Password: [user’s Outlook password] • Requires SSL: [Make sure this is checked or selected] • Domain Name: shared

Configure Windows Mobile 5.0+ Device

1. Start the device and navigate to Programs. Click on the ActiveSync icon on the lower right corner.



GSG005-0910 Page 11

2. Click on “set up your device to sync with it” link or else go to Menu and select Configure Server option.

3. When prompted for the Server Address, type in the mail.securembox.com. Make sure that “This server requires an encrypted (SSL) connection” checkbox is selected. Click Next.

mail.securembox.com



GSG005-0910 Page 12

4. Enter your Outlook e-mail address and password. For Domain, enter shared. To automatically log into the Outlook account from the mobile device, select Save Password option.

5. Select which data should be synchronized between the mobile device and Outlook with Exchange (i.e., Contacts, Calendar, E-mail, Tasks). Click Finish.

6. If you receive the following system alert, click OK to continue.

Exchange server mail.msecurembox.com must enforce security policies on your device to continue synchronizing. Do you want to Continue?

7. Once you are finished with these steps, synchronization will begin between the phone and Exchange server.

shared

[Outlook e-mail address]

[Outlook password]



GSG005-0910 Page 13

Configure iPhone 3.0

1. Backup contact and calendar data since the data will be erased during the ActiveSync setup process.

2. Select the Settings icon.

3. Go to Mail, Contacts, Calendars.



GSG005-0910 Page 14

4. Select Add Account.

5. Select Microsoft Exchange.



GSG005-0910 Page 15

6. Enter the following information: • E-mail: [Outlook e-mail address] • Username: [Outlook e-mail address] • Password: [Outlook password] • Server: mail.securembox.com • Domain: [leave blank] • Description: [account description]

7. Select Next.

8. Select which data should be synchronized between the iPhone and Outlook with Exchange (i.e., Mail, Contacts, Calendars).

9. Press Save.

10. Once you are finished with these steps, synchronization will begin between the iPhone and the Exchange server.

*NOTE: iPhone 3.0 supports just one Exchange account.



GSG005-0910 Page 16

BlackBerry Access Add-On

You can access Outlook with Exchange through your BlackBerry device using the BlackBerry Access Add-on. Your Online Software administrator will have to purchase this add-on and assign the service to you. The following activation steps will have to be done within 72 hours of when your administrator assigns the BlackBerry license to you. If you have any questions, contact your administrator.

1. Perform a “hard reset” of the BlackBerry device to restore the phone to factory default settings. A hard reset will erase all stored data so back up any data you wish to save. For details, see the device’s owner manual.

2. From the BlackBerry device’s home screen, select Applications and then Options. Next go to Advanced Options and then Enterprise Activation.

3. Enter your Outlook e-mail address. For the password, enter: 1234. Click on Activate.

4. Initial synchronization will begin.

If you change to a different BlackBerry device, you will have to go through a similar activation process. Please see your Online Software administrator for details.

Still need help?

Refer to the links available in the Setting Up Services in the Online Software portal home page. If you still need help setting up Online Software, contact your administrator or call us at 1-866-442-0384.

[Outlook e-mail address] 1234

Documents

Online Software from Time Warner Cable Business ClassIn order to use Outlook with Exchange, your computer will need: • Windows® XP with Service Pack 2 or higher, or Mac® OS X version