Online Newsletter - October 14

ONLINE NEWS OCTOBER 2014 -EDITION 9

STATE REPORTING TABLE

Online Reporting SEPTEMBER 2014 State Hazard Near miss FAI MVI MTI Total

NSW 33 22 7 62

QLD 16 10 3 6 35

VIC 18 5 1 1 25

Total 67 37 4 14 0 122

NEAR MISS REPORTING CSA’s are reminded to ensure their vehicle is secured and the truck

keys are removed from the vehicle when left unattended. QLD 25/9/2014 CSA when making a delivery has 2x 2litre bottles of milk stolen from the rear to the vehicle. The incident was witnessed by a neighbor who rang the police. NSW 25/9/2014 CSA had his vehicle stolen as he left the truck key’s in the ignition whilst making a delivery to a first floor apartment in Cronulla. QLD 26/9/2014 Customer was unhappy with the condition of the delivery as there was milk spilt on his goods. During a conversation with the CSA & Customer Service, customer got in the truck cab via passenger door. Conversation became heated and Customer leant over to driver’s side and took keys out of the ignition - he then stated CSA is not to leave until the issue is resolved. QLD 7/9/2014 CSA failed to secure the side door to his vehicle resulting in a tote falling on the grass at a roundabout. NSW 23/9/2014 Driver was walking from the truck to the customers front door with two totes in his hand when he stepped in a low point in the customers front lawn, causing him to stumble. He regained his footing, felt a slight twinge in his lower back, but continued on with the delivery and finished his run. NSW 22/09/2014 Driver was dragging totes from the dock into the back of his truck when the stack of totes 5 high fell, getting the drivers finger caught in between the totes. Vic 8/9/2014 when making a delivery kids started throwing fruit and yelling abuse at the driver. I

Did you Know? You begin to feel thirsty when your body

losses 1% of water.

Rain contains vitamin B12

A banana contains 75% water.

.

8/9/2014 MVI in Mona Vale. As you can see driver appears to have crept inside

the bus as he thought the bus was turning right

12/9/2014 CSA bitten by Dog at rural property. Read details page 3.

23/9/2014 Wine was spilt all over the floor as totes weren’t stacked correctly.

MOTOR VEHICLE INCIDENTS

You must drive a sufficient distance behind a vehicle travelling in front of you so you can, if necessary; stop safely to avoid a collision. Safe following distances vary depending on what speed you are travelling, what conditions you are driving in and what type of vehicle you are driving. In general: A small truck should allow four seconds, plus one second for each 3 metres of trailer.

When drivers fail to abide by this rule, the following incidents could occur!

MVI VIC 2/9/14 the vehicle in front had applied the brakes. CSA applied the brakes but was unable to pull the truck up in time hitting the car in front. The CSA advised that the truck was fully loaded hence the truck did not stop quick enough. The road conditions were slippery and wet.

MVI NSW 4/9/14 CSA ran up the back of a 3 party vehicle at a set of lights. The third party said that the lights went green and as she went to take off, the CSA had rear ended her. She believes he was to close and also said the truck sounded it was riding the clutch.

MVI QLD 18/9/14 CSA believes he was distracted by GPS and did not notice traffic in front had come to a halt. CSA ran in to the back of a ute back tray. Emergency services contacted - Police, Fire Brigade, and Ambulance arrived. Third party driver was taken to hospital as a precaution.

MVI NSW 24/9/14 Driver was travelling at approx. 60km/hr. behind a TP. Driver has initially reported that he was approx. 3 meters behind the car in front of him when the third party hit the brakes suddenly. Given the small distance the driver left between him and the TP, driver did not have enough time to stop and rear ended the car.

Time-lapse method

4/9/14 CSA ignores warning sign of winding roads hitting a pole. Driver failed to reduce speed and did not driver to conditions in wet weather conditions.

HAZARD- Sharp edges on green totes. You must wear gloves when handling them.


MVI 4/9/14 CSA failed to apply brakes hitting 3rd parties car.

DEFINITIONS A Hazard is a source or a situation with a potential for harm in terms of injury or illness, damage to property, damage to the environment or a combination of these. A near miss is an unplanned event that did not result in injury, illness or damage but had the potential to do so. An incident is any unplanned event resulting in, or having a potential for injury, ill health, damage or other loss.

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Month Day Year

Vol. 1 Issue 1

WHEN DOGS ATTACK! One of the highest risks our CSA’s incur as part of their daily routine may look like a furry friend called a dog. In September, Queensland had one near miss reported and two first aid incidents due to biting dogs.

12/9/2014 CSA was delivering to a rural property. He approached the house but no one answered the door. There was a dog barking consistently near the house. The driver peaked around the corner to see if the customer was near the dog and as he then went back to knocking on the door the dog nipped his leg.

13/9/2014 CSA had finished delivering to drop 4, and was returning to the vehicle. A dog ran out from a nearby yard and attempted to bite the CSA on the heel. Luckily the CSA was wearing work boots and there was no injury.

29/9/2014 CSA was delivering his first order when a small dog came out of the customer’s home nipped him on his left leg which resulted in bruising.

CSA in NSW reported a hazard at a customer’s address at 61 Hornsby Street Rozelle. CSA advised that the address has a very big guard dog that patrols the premises. CSA recommends not to enter the premises, but to ring the customer upon arrive.

Taking Precautions against Attacks

Look for warning signs .Most dogs are not aggressive, but rather just curious or defending what they perceive as their

territory.

Growling, snarling, and baring teeth are obvious displays of aggression and should be treated as such.

An angry dog may show the whites of his eyes, especially if these aren't normally visible.

Pulled-back ears lying flat against the head are a telltale sign of aggression, whereas normal floppy or elevated

ears usually signal a dog's nonchalance.

If the dog approaches you with its body relaxed and with a sloping curve in its midsection, the dog is probably not

going to attack. A dog whose body is tenses, straight and stiff (head, shoulders and hips aligned), on the other

hand, means business.

A loping gait means the dog is playful and checking you out. An even, steady run means the dog may be

dangerous.

Never aggravate a dog.

1. Avoid smiling at the dog. You may be putting on a friendly face, but an aggressive dog sees you baring your

teeth for a fight.

2. Ask the dog owner's permission before you pet a dog. If a dog doesn't handle strangers well, the owner usually

knows.

Assume all unknown dogs are threats until proven otherwise In general, the best policy when it comes to dog attacks is to do everything you can to avoid them in the first place.

If you see a dog that may be dangerous, stay away. Ask the customer to restrain the dog before entering the

premises.

Report any dangerous-looking dogs. By giving all unknown dogs a wide berth until you find evidence that they are

safe, you can avoid the majority of dangerous dog encounters.

Incidents


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TOP HAZARDS REPORTED. NSW -MASCOT STORE- New green totes have very sharp corners. Every day I have some kind of cut on my hands and fingers. Protective gloves MUST be provided. NSW-1A Anzac Parade Kensington- There is few steps which you have to take but immediately after you are at the top there are steps descending. It’s very narrow so better not to take trolley. QLD-Willows Woolworths- Store running late to load and I left 45mins after planned depart time. Increases pressure during the run to stay on time for deliveries. VIC- 7-9 Helen Mt Dandenong/ Lilydale store- House numbers are deceiving. Turned into road and travelled along then started to look for number 7. The house is actually the first house on the left and I had gone past it. I continued to end of road looking for a turning point. Nothing available so had to reverse back to start of road and it is a very narrow dirt road just barely wide enough for the truck. VIC- Pakenham Store- The totes used at the store are old and damaged and keep opening up or collapsing. Especially while stacking them and unloading them. The older totes are slightly bigger and when the loads are big it is very difficult to fit them all in comfortably. QLD- Bundaberg Store-Our store still uses freezer bags and staples the tags to the handles. Some must have 30 or more staples still in them which spike your hands and scratch your arms. .

The GPS is just a tool to help you do your job and it is not 100% accurate: it does not drive your truck or take you to the customer’s kitchen. Insurance companies found that GPS may be doing more harm than good by distracting drivers. 19 percent of drivers, who used their GPS lost concentration while driving, compared to 17 percent of map readers.

Possibly to blame is the fact that one in ten drivers with navigation systems do not input a route before leaving. Furthermore, half of those drivers admit that they have actually attempted to enter a route while driving.

HAZARD

VIC- IBBI 18 Cecil CT Tecoma- the house is down the street past a street sign saying. No turning possible beyond this point. Ring Customer Service as the customer may need collect the groceries.

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Online Newsletter - October 14