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AppOwner’s BookletInstructions for use
For use with the OneTouch® Verio®Sync Blood Glucose Monitoring System and the iPhone®, iPod touch® and iPad®
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Owner’s Booklet
App
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IntroductionOneTouch® Reveal™ App © 2012-2014 LifeScan, Inc.
The OneTouch® Reveal™ app (application) is made specifically to work with the OneTouch® Verio®Sync Blood Glucose Monitoring System on the iPhone, iPad, or iPod touch. The OneTouch® Reveal™ app is a valuable diabetes management tool that can help you determine what your blood sugar test results mean. This allows you and your healthcare professional to monitor and adjust your diabetes care plan. The system uses Bluetooth® to wirelessly send results from your meter to the app on your Apple® device.
Once a blood sugar result is sent to the app you can:
• Tag the blood sugar result with a meal flag.
• Receive High and Low Pattern messages.
• Add carbs, activity, medication data and notes about your activities.
• Manually enter other blood sugar test results.
• Review results on graphs.
• Share your blood sugar results with others for review and follow-up.
• Set reminders to prompt you to complete certain tasks.
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Many of the navigational techniques used on Apple devices will also be used in the app (e.g., Tap and Touch Screen scrolling and data entry, pinch-to-zoom, pop-up windows, pop-up keyboard).
Support for the app is available several ways:
• This Owner’s Booklet
• The Help File within the app
• Printable Owner’s Booklet (PDF) available at www.OneTouch.com
• If you have any questions about this app or your OneTouch® Verio®Sync Meter please contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time) or visit www.OneTouch.com.
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System RequirementsRequirements for the use of the OneTouch® Reveal™ app with the OneTouch® Verio®Sync Blood Glucose Monitoring System include:
• The OneTouch® Verio®Sync Blood Glucose Monitoring System
• A compatible Apple device with iOS 4.3 or higher
• Downloading the app to your iPhone, iPod touch or iPad from the App Store℠.
Made for iPod touch (3rd and 4th generation), iPhone 4S, iPhone 4, iPhone 3GS, iPad (3rd generation), iPad 2 and iPad.
Visit www.OneTouch.com for updates on compatible Apple devices and operating systems.
iPhone, iPod touch and iPad not included.
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Apple Legal Notice
“Made for iPod touch”, “Made for iPhone” and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod touch, iPhone or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod touch, iPhone or iPad may affect wireless performance.
Apple, iPad, iPhone, iPod, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Bluetooth® Trademark
The Bluetooth® word mark and logos are owned by the Bluetooth® SIG, Inc. and any use of such marks by LifeScan, Inc. is under license. Other trademarks and trade names are those of their respective owners.
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SymbolsEvent icons
Blood Sugar Result
Carbs
Activity
Medications
Before Meal
After Meal
Table icons
General Note
Custom Note
App navigation bar icons
Summary
Logbook
Patterns
More
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Notification icons
High Pattern icon
Low Pattern icon
Graph icons
Before Meal High Before Meal In Range
Before Meal Low
After Meal High After Meal In Range
After Meal Low
Untagged High Untagged In Range
Untagged Low
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Table of Contents
1 Before you begin 12 What you should know
before using the app 12 - Intended Use 12 - Supported Apple Devices 13
2 Getting Started 14 Opening the app 14
App overview (App screen navigation bar) 14
- Summary 14 - Logbook 15 - Patterns 15 - More 15
Pairing your meter with the Apple device 16
Initial syncing of the meter and app 21
Syncing to send results wirelessly to the app 24
Using the app to set/update the date and time in the meter 28
- Time Change Prompt 28
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2 Getting Started (continued)
Help feature 31
Data sharing (Share) feature 32
3 Summary 34
14-Day Results 36 - Adding tags to your results 37 - Adding Notes to your results 38 - Creating custom (+) Notes 41
14-Day Averages 43
Last Sync 44
Event Buttons 46 - Add Result 46 - Add Carbs 49 - Add Activity 50 - Add Medications 51
Today 53
4 Logbook 54 Viewing/adding data 55 - Viewing results 55 - Viewing and adding details for each day 56 - Viewing Patterns from the Logbook 57
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4 Logbook (continued) Graphs 59 - 14-Day Graph 60 - Symbols used in Graphs 61 - Time-of-Day Graph 64
5 Patterns 68 Detecting Patterns 68 - High Pattern 70 - Low Pattern 71
Viewing Pattern Details 73
Receiving Pattern Messages 74
6 More 76 About Me 76 - Gender 76 - Target Range 77 - Insulin Therapy 79 - Time of Day for Logbook 80
General 82 - Meal Tagging 82 - High/Low Patterns 83 - Notes 83 - Carbs 83
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6 More (continued) - Activity 83 - Meds 84 - Time Change Prompt 84
Reminders 85 - Setting a Reminder 85 - Creating and deleting a custom Reminder 88 - Receiving Reminders 89
Help 90
Contact OneTouch® 91
7 Troubleshooting 92 Frequently Asked Questions 92 - Using the app 92 - Using the Meter 94
Meter error and other messages 100
App error and other messages 113
8 For your healthcare professional (HCP) only 116
9 Index 118
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1 Before you begin
What you should know before using the appIntended Use
The OneTouch® Reveal™ app is a software accessory to the OneTouch® Verio®Sync Blood Glucose Monitoring System, and is intended for use in the home setting by people with diabetes. It is intended to aid in the review, analysis, and evaluation of patient data to support diabetes management. The OneTouch® Reveal™ app receives (from both manual entry and wireless transmission), stores, and sends patient data for display and reporting.
Carefully read this Owner’s Booklet before using the app.
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1Before you begin
Supported Apple Devices
Device Version Connections Sharing
iPod touch
4th generation WiFi Email
3rd generation
iPhone iPhone® 4S 4G, 3G, WiFi SMS, Email
iPhone® 4
iPhone® 3GS
iPad iPad® (3rd generation)
4G LTE, 3G, WiFi
iMessage, Email
iPad® 2
iPad
Standard text messaging rates or other carrier charges may apply.
Visit www.OneTouch.com for updates on compatible Apple devices.
m WARNING The Bluetooth® feature on your meter transmits test results to your Apple device. To prevent other people’s results from being sent to your Apple device, Do Not let anyone else use your meter to test their blood sugar. Do Not pair another person’s meter with your Apple device.
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2 Getting Started
Opening the appTap the app icon on your Apple device home screen to open the app.
The first time you open the app, a Terms of Service agreement will be displayed after a start-up screen. Read the agreement and tap I Agree.
App overview (App screen navigation bar)
The bottom of every app screen has a navigation bar that contains 4 icons. Tap the desired icon to go to any of the 4 main app functions.
Summary• Review information
about your test results including an overview of results, averages, and Sync information.
App icon
Navigation bar icons
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2Getting Started
• View existing results and add additional blood sugar results, carbs, activity and medication information.
Logbook• View your test results for the most recent 90 days,
organized by day and time slot, along with High and Low Patterns.
• For the most recent 14-Day period, view results on a graph by day and a separate graph by hour of the day.
PatternsView High and Low Pattern messages that appear when the app detects a pattern of blood sugar results that fall above the Before Meal High or below the Low limits you set in the app.
More• Enter personal information including gender, insulin use,
and target blood sugar range (Target Range).
• Turn app features on or off, including Meal Tagging, Patterns, Notes, Carbs, Medications and Activity.
• Set Reminders so the app can provide helpful prompts.
• Display the Help file if you need assistance while using the app.
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Getting Started2
Pairing your meter with the Apple devicePairing prepares your OneTouch® Verio®Sync Meter and Apple device to communicate with each other. The devices must be within 10 feet of each other to pair and sync. You must download the OneTouch® Reveal™ app from the App Store before pairing your meter and Apple device.
Multiple OneTouch® Verio®Sync Meters can be paired with your Apple device. For example, your Apple device can be paired with a meter at home and another at work (see Figure 1). To pair multiple meters, simply repeat the pairing instructions on pages 18-21 for each meter.
Figure 1
Multiple meters
Single Apple device
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Getting Started 2
However, your OneTouch® Verio®Sync Meter can only be paired with one Apple device at a time. For example, you can pair your meter with an iPod touch, iPhone, or iPad, but not more than one at the same time (see Figure 2).
m WARNING Do Not pair another person’s meter with your Apple device.
Figure 2
Single meter
Multiple Apple devices
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Getting Started2
To pair the Apple device with your meter, start with your meter on and follow these steps:
1. To turn on Bluetooth®, press the meter button twice.
The ( ) symbol will appear to indicate Bluetooth® is on. The ( ) symbol indicates that Bluetooth® is turned off. To switch between ( ) and ( ) modes, press the meter button twice quickly.
2. To turn on Bluetooth® on your Apple device tap the Settings icon on the home screen.
3. Then select General.
NOTE: Test result data sent to the app from multiple meters will be combined, just as though the data came from a single meter. If you do not want test data from multiple meters displayed together, Do Not pair any additional OneTouch® Verio®Sync Meters with the Apple device. See pages 16-17 and 27 for important information on pairing and syncing multiple meters.
Settings icon
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Getting Started 2
4. Next select Bluetooth and set Bluetooth to ON.
Your devices are now searching for each other.
5. Look for a device named OneTouch, followed by the beginning of the Serial Number on the back of your meter.
This is your meter.
6. Tap on the entry that represents your OneTouch meter.
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Getting Started2
7. Enter your meter PIN number using the keypad.
The PIN number can be found on the back of your meter in the box.
SN: V3CHP01
PIN: xxxxxx
PIN Number
8. Tap Pair.
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Getting Started 2
9. Wait for the device status to say “Connected”.
Congratulations! Your meter and Apple device are now paired. Before testing, you must now initially sync the meter with the app.
NOTE: The Sync symbol ( ) on the meter will continue to blink after successful pairing.
Initial syncing of the meter and appYou must initially sync the meter and app before you start testing your blood sugar. The first time you sync, the Apple device will set the clock in the meter. However, you will not see the date and time on the meter display until after your first test.
The Apple device checks and updates the date and time in your meter each time you sync. Check the date and time on your Apple device often to be sure they are correct. For instructions on setting the date and time on your iPhone, iPad, or iPod touch, see the user manual for your Apple device.
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Getting Started2
Syncing Data
1. Open the OneTouch® app on the Apple device.
2. Turn your meter on.
3. The Sync symbol ( ) blinks on the meter display.
4. “Syncing Data” will appear on the app to notify you that the meter is communicating with the app.
NOTE: It is important to sync the meter and app before testing for the first time. This will ensure that the correct date and time are attached to your test results. Any blood sugar results from tests taken before your initial Sync will not be assigned a date or time, and will never be sent to the app.
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Getting Started 2
Meter Time DifferenceYour meter time is out of sync withyour device. Would you like to set
your meter time to match your device?
NoNo YesYes
NOTE: The first time you sync, the app will display a Meter Time Difference message.
Tap Yes to set the clock in your meter. The date and time will appear on your meter after your first test.
NOTE: If you tap No or do not act on the message, the clock in the meter will not be set. Any blood sugar results from tests taken before the meter clock is set will not be assigned a date or time, and will never be sent to the app. With your meter off, repeat steps 2-4 on page 22 to initially sync and set the meter clock.
When complete, the date and time of the initial Sync will appear under Last Sync on the app Summary screen. When you begin testing, the date and time of your test will appear on the meter.
NOTE: We recommend personalizing the app in your Apple device after initial syncing and before you begin testing your blood sugar. See pages 76-88 for information.
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Getting Started2
Syncing to send results wirelessly to the appAfter pairing the meter with your Apple device and initially syncing with the app, you are ready to begin testing (see your meter Owner’s Booklet). Sync often to send test results wirelessly to the app.
1. Open the app on your Apple device.
2. Turn your meter on and make sure the Bluetooth® symbol ( ) is displayed.
If needed, press the meter button twice quickly to turn Bluetooth® on.
3. The Sync symbol ( ) blinks on the meter display.
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Getting Started 2
5. After the Sync, the app will display a list of any new blood sugar results sent from the meter.
Now is a good time to add meal tags (see page 37).
Tagging results before or after meal helpsidentify patterns.
Today
6 Results
Tagging results before or after meal helpsidentify patterns.
Today
Done
11/15/12129
Done
11/15/12
11/15/12
11/15/12
11/15/12
11/15/12
8:35 PM
8:00 PM
5:45 PM
2:00 PM
11:30 AM
8:00 AM
120
90
190
69
60
mg/dL
mg/dL
mg/dL
mg/dL
mg/dL
mg/dL
4. “Syncing Data” will appear on the Apple device to let you know the meter is sending results to the app.
Syncing Data
Example
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Getting Started2
NOTE: • You have the option to cancel the data transmission,
while in progress, by turning the meter off or by tapping Cancel while the screen shows “Syncing Data”.
• Any interruption in transmission will cancel the transmission of all results. Results remain in the meter and will be sent to the app the next time a Sync is successfully completed.
• A pop-up screen will notify you if the transmission was not successful. See Troubleshooting, page 96.
• Blood sugar test results are always sent to the app in mg/dL. If “mg/dL” does not appear with the blood sugar result, contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time).
To ensure that blood sugar test results are successfully sent from the meter to the app, check the following:
• The meter is correctly paired with your Apple device and initially synced with the app.
• The Apple device and meter are both turned on.
• Bluetooth® on both devices is on (indicated by ).
• The app is opened either before or within 90 seconds of turning your meter on.
• There is no interruption during the Sync.
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Getting Started 2
IMPORTANT NOTE If you plan to sync more than one meter with the app
When sending test results to the app from more than one meter, it is recommended that the meters are synced one at a time. Each meter has a unique serial number that will appear on your Apple device when pairing. (The serial number will be shortened when you view it on your Apple device.)
To sync multiple meters, follow these steps:
1. Be sure all meters are turned off.
2. Open the app on the Apple device.
3. Turn the first meter on and be sure Bluetooth® is turned on.
4. Wait for the meter to transmit its results.
5. Add any desired meal tags to your results.
6. Turn the meter off.
Repeat steps 1 through 6 to sync additional meters.
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Getting Started2
Using the app to set/update the date and time in your meterThe Apple device checks and updates the date and time in your meter each time you sync. Check the date and time on your Apple device often to be sure they are correct. For instructions on setting the date and time on your iPhone, iPad or iPod touch, see the user manual for your Apple device.
Time Change Prompt
When the time difference between the meter and Apple device is greater than 15 minutes, the app can prompt you to match the time in the meter with the time in your Apple device. The following message will appear on the app:
You can turn the Time Change prompt (Meter Time Difference message, shown above) ON or OFF (see page 84). If you turn this feature OFF, the Meter Time Difference message will not be displayed. The app will always automatically update the time in the meter to match the
Meter Time DifferenceYour meter time is out of sync withyour device. Would you like to set
your meter time to match your device?
NoNo YesYes
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Getting Started 2
Apple device. For example, when Daylight Saving time takes effect, you can be assured the time in your meter will be automatically updated by the app.
There may be instances when you do not want the app to automatically update the time in the meter. For example, you may be traveling to a different time zone for a short time and plan to maintain your diabetes treatment schedule based on your home time zone. Or, you may live near a time zone boundary and frequently move back and forth between time zones.
In cases like these, you may want to control when the app updates the time in your meter. To prevent the app from automatically updating the time in your meter, make sure the Time Change Prompt Setting is turned ON. When the time difference between your meter and Apple device exceeds 15 minutes and the Time Change Prompt Setting is turned ON, the Meter Time Difference message will always be displayed, allowing you to choose if you want to update the time in your meter.
If you take insulin, talk with your healthcare professional about setting the Time Change Prompt to best suit your needs when traveling.
If the time difference between the meter and Apple device is 15 minutes or less, the time in the meter will always be automatically updated to match the Apple device. Turning the Time Change Prompt ON or OFF will have no effect
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Getting Started2
NOTE: Any blood sugar test taken before the meter clock is set by initially syncing the meter with the app will never be sent to the app.
NOTE: • Updating the date and time in your meter has no effect
on the time (or date) stamp applied to results already stored in the meter memory. The new date and time will only be applied to new test results.
• Changing the date and time in the meter can affect Pattern messages. See pages 68-72 and 74-75 for more information.
on updates to the time in the meter when the difference between your meter and Apple device is 15 minutes or less.
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Getting Started 2
Help featureYou can quickly access Help from most screens in the app by using the Help feature.
Tap and hold any blank area on most screens to display the Help/Share button. Then tap Help.
In this example, the Summary Help screen shows how to use the information displayed on the Summary screen.
After reviewing the information in the Help File, tap Close to return to the app.
NOTE: The entire Help file is available for viewing. Tap More on the app navigation bar (see page 90). Example - Summary Help
Example - Help feature on Summary screen
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Getting Started2
Data sharing (Share) featureThe data sharing feature lets you send your 14-Day Glucose Report, Pattern messages, Logbook and Graph data to a destination via text or Email.
Tap and hold any blank area on the screen to display the Help/Share button. Then tap Share.
In this example, you can send the 14-Day Glucose Report to your healthcare professional or other destination by tapping Email or Text to create and send a message with your 14-Day Glucose Report screen.
NOTE: Methods of sharing data depend on capabilities of the Apple device you are using. Example
14-Day Glucose Report
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Getting Started 2
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3 Summary
The Summary screen provides a snapshot of your recent activity. Tap any one of the Summary screen options to view additional information about each one.
14-Day Glucose Overview The bar graph shows the percentage of your recent results that are:
– Below your Low limit in blue – Within your Target Range in green – Above your High limit and above your Before Meal High
limit (if tagged Before Meal) in red
See pages 77-79 for information on setting your limits and Target Range.
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14-Day Glucose
Overview
14-Day Average
Last SyncPatterns from Last Sync
Today
Event Icons
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3Summary
Average Includes your overall blood sugar average over the past 14 days, the average number of tests per day, and the number of results included in the average.
Last Sync Shows the number of test results sent to the app during your most recent Sync, the number of Patterns detected by the app, along with the date and time of the Sync.
Today Includes the current day’s activity, including test results, meal tags, carbs, activity, and medication data. To view Today information, simply scroll down on the Summary screen.
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Summary3
14-Day ResultsBlood sugar test results for each of the past 14 days are displayed, organized by date, time of day, along with any assigned meal tags. Manually entered results (not sent from the meter to the app) are displayed in a handwritten font.
1. To view results, tap on the bar graph on the Summary screen. The 14-Day Results screen will appear.
2. Scroll down to view information for other days in the 14-Day period.
Manually entered result
Result synced from meter
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Summary 3
Adding tags to your results
To add tags to your results, the Tagging feature must be turned on (see page 82).
1. Tap any test result to display the Edit Result screen.
2. Tap Before Meal or After Meal to add a meal tag to this result.
Tap the 14-Day Results button in the upper left corner to save the tag and return to the previous screen.
NOTE: • Before Meal tags are used
to determine if high blood sugar test results should trigger a High Pattern message (see pages 68-70 and 74-75).
• Use care when adding tags to your blood sugar results. Incorrect tagging can cause information displayed in Averages, High Pattern messages, Logbook, and Graphs to be inaccurate and/or misinterpreted.
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Summary3
Adding Notes to your results
To add Notes to your results, the Notes feature must be turned on (see page 83).
1. Tap any test result to display the Edit Result screen.
2. To add a Note to this result, tap Add Note.
On the Add Note menu, you have the option to choose from a list of recently added Notes (Recent) or from the complete list of all other Notes (Other) stored in the app. You can also choose to add a custom Note (the + button).
Example Recent Note screen
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Summary 3
3. Tap the Recent or Other button to display the Note screen you want.
If you tap Recent, a list of Notes you have added most recently will appear. Use the touch screen to scroll up and down between your recent Notes.
NOTE: • Recent Notes include those stored in the app and any
custom Notes you have added to your results.
• To clear the list of recently added Notes and start over with a blank list, tap Clear at the bottom of the list.
If you tap Other, additional Notes stored in the app will appear, grouped by Note type (Carbs, Medications, Activity, and General). Use the touch screen to scroll up and down between Note types. Or, tap one of the Note icons on the vertical tab to go directly to that group of Notes.
Example Other Note screen
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Summary3
4. From the list of options on the Recent or Other screen, tap the Note you want to add.
A check mark will appear inside the circle to confirm your selection. You can add more than one Note to a result.
5. When you are finished adding Notes, tap Edit Result or Add New Result. Your choice depends upon the screen from which you first started.
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Summary 3
2. Use the pop-up keypad to enter your custom Note.
Example Add New Note screen
Creating custom (+) Notes
1. Tap the + button on the Add Note menu to display the Add New Note screen.
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Summary3
Viewing Notes
Notes that you added will now appear below the test result on the Result screen. Tap any Note to add or edit another Note.
Scroll down to see the complete list of notes.
3. Tap Save to store this Note or tap Cancel if you decide not to add this Note. You will return to the Add Note screen.
4. When you are finished adding Notes, tap Edit Result or Add New Result. Your choice depends upon the screen from which you first started.
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Summary 3
14-Day Averages1. Tap Average on the Summary screen. The 14-Day Averages screen will appear.
Your blood sugar average for the past 14 days is calculated for each time slot and organized by Before Meal ( ), After Meal ( ), and All Results. See pages 80-81 for information on setting time slots, and page 37 for information on attaching meal tags.
2. Tap Summary at the top of the screen to return to the Summary screen.
NOTE: • Result averages provide information from past results.
Do Not use result averages to make immediate treatment decisions. Always consult your healthcare professional before making significant changes to your diabetes care plan.
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Summary3
• Manually entered test results are included in your averages.
• Test results that are HI (above 600 mg/dL) or LO (below 20 mg/dL) are included in your averages.
Last SyncThe number of test results sent to the app during the Last Sync and the date and time of the transmission is displayed on the Summary screen. The number of Patterns detected during the Last Sync is also displayed.
1. Tap Results under Last Sync on the Summary screen to display the Last Sync screen.
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Summary 3
Results are sorted by the date and time of each test.
2. Select any result to view or edit details.
3. On the Edit Result screen, you can view and/or add additional information about the result.
See pages 37-42 for more information.
NOTE: Each time the meter and app are synced, a new result or set of results will replace the previous list on the Last Sync screen.
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Summary3
NOTE: Manually entered information can be edited.
Event ButtonsTap any one of the four buttons to add information for that category.
+ Result + Carbs + Activity + Meds
Add Result (manually adding a blood sugar test result)
The option to add manual results is available should you test with a blood glucose meter other than your OneTouch® Verio®Sync Meter. Manually entered results are displayed in the Logbook and Graphs in a handwritten font, and are used to calculate averages. However, manually entered results are Not used by the app to detect High and Low Patterns.
1. Tap + Result on the Summary screen.
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Summary 3
2. On the Add New Result screen, tap Enter Blood Sugar Reading.
3. Use the pop-up keypad to manually enter your blood sugar reading, from 20 to 600 mg/dL.
Tap DONE.
Tap HI for readings above 600 mg/dL.
Tap LO for readings below 20 mg/dL.
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Summary3
4. Check the date and time for this result.
If the date and time displayed for this entry are not correct, tap on the date and use the calendar wheel to enter a different date and time.
Tap Done.
5. Tap Before Meal or After Meal if you want to add a meal tag to this result.
6. To add a Note to this result, tap Add Note.
See pages 37-42 for information on how to add Notes to your blood sugar results.
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Summary 3
7. Tap Save to store this blood sugar reading.
NOTE: • When viewing blood sugar test results in the app,
manually entered results are displayed in a handwritten font, to differentiate them from results sent from the meter.
• Manually entered blood sugar test results are not used by the app to detect High and Low Patterns.
Add Carbs
1. Tap + Carbs on the Summary screen.
2. On the Add Carbs screen, use the pop-up keypad to enter your carbs amount, from 0 to 250 grams.
Tap DONE.
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Summary3
3. Check the date and time for this entry.
If the date and time displayed for this entry are not correct, tap Date and use the calendar wheel to enter a different date and time. Tap Done.
4. To add a Note to this carbs entry, tap Enter a note.
5. Tap Save to store this carbs entry.
Add Activity
1. Tap + Activity on the Summary screen.
2. On the Add Activity screen, use the pop-up keypad to enter the minutes of activity.
Tap DONE.
3. Next, tap Light, Moderate, or Intense, based on the intensity of your activity.
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Summary 3
4. To add a Note to this activity entry, tap Enter a note.
5. Check the date and time for this entry.
If the date and time displayed for this entry are not correct, tap Date and use the calendar wheel to enter a different date and time. Tap Done.
6. Tap Save to store this activity entry.
Add Medications (including insulin data)
1. Tap + Meds on the Summary screen.
2. On the Add Meds screen, tap Insulin, then use the pop-up keypad to enter your insulin dose.
Entering the units of insulin is required and can be from 0 up to 100 units. If you do not want to make an insulin entry, enter zero (0).
Tap DONE.
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Summary3
3. Next, tap Rapid, Mixed, or Long, depending on the type of insulin taken.
4. Check the date and time for this entry.
If the date and time displayed for this entry are not correct, tap Date and use the calendar wheel to enter a different date and time. Tap Done.
5. To add another type of medication or a note to this entry, tap Enter medicine or a note.
If you do not use insulin, you can use the note space to record your medication.
6. Tap Save to store this medication entry.
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Summary 3
TodayThe current day’s events are displayed by time, starting with the most recent event. Events appear on separate rows and include test results with any meal tags you’ve added, carbs, activity, and medication data.
NOTE: To view Today information, simply scroll down on the Summary screen.
Tap any event to view additional details about that event and/or make any desired changes to the information.
Example
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4 Logbook
NOTE: • Before and After Meal columns appear only if you are
using the Meal Tagging feature.
• At least one result must be tagged Before or After Meal for the result to appear in the Before Meal or After Meal column.
• The Over-Night and Bed-Time time slots do not separate test results into Before and After Meal columns, even though meal tags may be assigned to these test results.
The Logbook displays your blood sugar results by day for the past 90 days, starting with the most recent. Results are assigned to one of five time slots, Over-Night, Breakfast, Lunch, Dinner, or Bed-Time. Time slots can be customized to fit your personal schedule. See pages 80-81 for information on setting your time slots. Before and After Meal test results are also displayed in separate columns for the Breakfast, Lunch, and Dinner time slots.
• Test results that are HI (above 600 mg/dL) or LO (below 20 mg/dL) are included in the Logbook.
• Manually entered test results are displayed in a handwritten font (e.g., mg/dL) with the 140 number only in a handwritten font, to differentiate them from results sent from the meter (e.g., mg/dL).
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4Logbook
Viewing/adding dataViewing results
Scroll down to see older results and scroll up to see more recent results.
Results displayed in black are within your Target Range. Results above your High limit are displayed in red and those below your Low limit are in blue. Results tagged Before Meal that are above your Before Meal High limit are also displayed in red. See pages 77-79 for information on setting your limits. Results above 600 mg/dL appear as HI and results below 20 mg/dL appear as LO.
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Logbook4
Viewing and adding details for each day
1. Tap any date in the left column of the Logbook screen to view the details for that day.
Day Detail is a summary of all of that day’s events, including test results, carbs, activity and medication data.
To view all of the information for that day, simply scroll down the screen.
Only your most recent test result for any given Logbook box is displayed. A curled paper symbol ( ) appears to the upper right of the most recent result to indicate that other results and/or events can be viewed. Tap any Logbook box to view details or to add any information.
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2. On the Day Detail screen, tap any entry to view or edit details.
To make any desired changes to the information, see pages 37-42.
3. Tap any of the 4 Event buttons to add a blood sugar test result, carbs, activity or medication data.
See pages 46-52 for more information.
Viewing Patterns from the Logbook
1. Tap the Show Patterns button in the upper right hand corner to see only the test results that are part of a High or Low Pattern.
See pages 68-75 for detailed information on High and Low Patterns.
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2. To view the details of a High or Low Pattern, tap any one of the results that created the Pattern.
Each result is displayed along with any meal tag. Carbs, activity or medication data are also displayed, if the time stamp of these events is within 30 minutes prior to the time of the blood sugar result.
Low Pattern results are connected with a blue line, and a red line connects High Pattern results. Results that are not part of a pattern will appear in a dimmed font. Tapping Hide Patterns will return you to the classic Logbook view.
NOTE: • If there is more than one Pattern for a given date and
time slot, only the most recent Pattern is displayed.
• A test result can only be included in one Pattern at a time.
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3. On the Pattern detail screen, tap any result to view or edit details.
To make any desired changes to the information, see pages 37-42.
GraphsTest results for the most recent 14 days appear in two separate graphs, one that displays results by day of the week (14-Day) and the other by hour of the day (Time-Of-Day). The pinch-to-zoom feature lets you see greater detail within a smaller area on the screen.
1. On the Logbook screen, tap the 14-Day button for the day of the week graph.
Or,
2. Tap the Time-of-Day button for the hour of the day graph.
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14-Day Graph
Test results for the past 14 days appear as symbols on the graph, organized by day of the week. The date appears on the horizontal axis and the test result value (up to 600 mg/dL) appears on the vertical axis. Results in between your High and Low limits (within your Target Range) are green and appear within the shaded horizontal band. Results above your High limit are red and results below your Low limit are blue. Results tagged Before Meal that are above your Before Meal High limit are also displayed in red. Red and blue horizontal lines indicate the High and Low limits of your Target Range. A dotted red line indicates the Before Meal High limit. See pages 77-79 for information on setting your limits.
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Symbols used in Graphs
Before Meal High Before Meal In Range
Before Meal Low
After Meal High After Meal In Range
After Meal Low
Untagged High Untagged In Range
Untagged Low
For a Key to the symbols used in the Graph, tap the information symbol ( ) located at the bottom left corner of the screen.
1. Scroll left and right to view all of the days in the 14-Day period.
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2. Tap any individual symbol to view details about the test.
Each result detail is displayed along with any meal tag. Carbs, activity or medication data are also displayed, if the time stamp of these events is within 30 minutes prior to the time of the blood sugar result.
Viewing Patterns from the Graph
1. Tap the Show Patterns button in the upper right hand corner to highlight the test results that are part of a High or Low Pattern.
Example Low and High Pattern
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Low Pattern results are connected with a blue line and a red line connects High Pattern results. Results that are not part of a pattern will appear in a dimmed font. Tapping Hide Patterns will return you to the classic Graph view.
2. To view the details of a HIGH or LOW Pattern, tap any one of the results that is part of the Pattern.
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Time-of-Day Graph
Test results for the past 14 days appear as symbols on the graph, organized by hour of day. The time of day appears on the horizontal axis and the test result value appears on the vertical axis. Results between your High and Low limits (within your Target Range) are green and appear within the shaded horizontal band. Results above your High limit are red and results below your Low limit are blue. Results tagged Before Meal that are above your Before Meal High limit are also displayed in red. Red and blue horizontal lines indicate the High and Low limits of your Target Range. A dotted red line indicates the Before Meal High limit. See pages 77-79 for information on setting your limits.
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For a Key to the symbols used in the Graph, tap the information symbol ( ) located at the bottom left corner of the screen. Or, see page 6 or 61 for a table of graph symbols.
1. Scroll left and right to view all of the hours in the complete 24-hour period.
2. Tap any individual symbol to view details about the test.
Each result detail is displayed along with any meal tag. Carbs, activity or medication data are also displayed, if the time stamp of these events is within 30 minutes prior to the time of the blood sugar result.
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Viewing Patterns from the Graph
1. Tap the Show Patterns button in the upper right hand corner to highlight the test results that are part of a High or Low Pattern.
Low Pattern results are connected with a blue line and a red line connects High Pattern results. Results that are not part of a pattern will appear in a dimmed font. Tapping Hide Patterns will return you to the classic Graph view.
Example Low Pattern
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2. To view the details of a HIGH or LOW Pattern, tap any one of the results that is part of the Pattern.
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Detecting PatternsThe app can let you know when your blood glucose results develop a pattern below the Low limit or above the Before Meal High limit you set in the app.
In the Patterns log, a red message icon ( ) identifies a HIGH Pattern and a LOW Pattern is identified by a blue message icon ( ).
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See pages 77-79 for information on setting your Low and Before Meal High limits. Patterns are stored and displayed for the most recent 14-Day period only.
5Patterns
NOTE: • Test results that are HI (above 600 mg/dL) and LO
(below 20 mg/dL) are included in Patterns.
• A single blood sugar test result can only be included in one Pattern.
• Manually entered blood sugar test results are not included in Patterns.
• Changing your Before Meal High and Low limits will reset the Patterns tool. When you change either limit, the app will only use blood sugar results taken after the change to detect and display new Patterns.
High Pattern
Low Pattern
High Limit
Before Meal High Limit
Low Limit
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Pattern messages provide information from past results and may help you to identify a need to consider making therapy or lifestyle adjustments. Always consult your healthcare professional before making significant changes to your diabetes care plan.
Every time a blood sugar test result is sent from your meter to the app, the app searches for any new Patterns. Patterns are identified based on the time of day the test was taken. For a group of results to be considered a Pattern, the time of day for each result must be within 3 hours of each other.
High Pattern
A High Pattern will only include results tagged “Before Meal”. A High Pattern message appears when your app detects a minimum of 3 results within a 5-day period that are over the Before Meal High limit set in your app.
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Low Pattern
A Low Pattern message appears when your app detects a minimum of 2 results within a 5-day period that are below the Low limit set in your app. No tagging is needed to trigger a Low Pattern.
NOTE: Patterns can be affected when the time of day is changed in the meter (e.g., meter time updated to reflect Daylight Saving Time).
What are limits and how are they used?
Limits Definition How it Affects Patterns
How Appears in Logbook & Graphs
Low The lower end of your Target Range
Establishes limit for Low Patterns ( )
Readings below this limit are shown in blue
High The upper end of your Target Range
This limit not used for Patterns
Readings above this limit are shown in red
Before Meal High
The upper limit for your Before Meal range (applies only to results tagged Before Meal)
Establishes limit for High Patterns ( )
Readings above this limit are shown in red (only if tagged Before Meal)
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m CAUTION
• Do Not use Pattern messages to make immediate and/or significant changes to your diabetes care plan without first consulting your healthcare professional.
• Do Not wait for Pattern messages to treat low or high results. Always use your current result for immediate treatment decisions.
• High and Low Pattern messages are based on Before Meal High and Low limits you set in the app. These messages are different than the HI and LO messages that appear when your blood sugar test result is above 600 mg/dL or below 20 mg/dL.
• Do Not let anyone else use your OneTouch® Verio®Sync Meter to test their blood sugar. Your Patterns may be affected if you allow other people to use your meter and those results are sent to the app. Your meter is for single patient use only.
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Viewing Pattern Details1. On the Patterns screen, tap any Pattern message to view details about the individual results that triggered the Pattern.
Each result is displayed along with any meal tag. Carbs, activity or medication data are also displayed, if the time stamp of these events is within 30 minutes prior to the time of the blood sugar result.
2. Tap any test result to see any notes that were added.See pages 37-42 for information on adding Notes to test results.
3. Tap Patterns to return to the previous screen.
Example HIGH Pattern Detail
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Receiving Pattern MessagesWhen the app detects a Low or High Pattern, a pop-up screen appears to alert you.
Tap View Now to see the results that triggered the Pattern message. If you want to view the pattern at a later time, tap Later.
NOTE: • When more than one Pattern
is detected by the app, the pop-up screen will notify you that multiple High or Low Patterns were detected.
• A High Pattern message will only appear after you have added a Before Meal tag to the results that trigger the Pattern. See page 37 for information on adding meal tags.
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To be sure that High/Low Pattern messages appear when appropriate:
• Make sure test results are sent to the app frequently, so that Patterns are detected on a timely basis, and the date and time in your meter are updated routinely. Results cannot trigger a Pattern message until they are sent to the app. When results older than 14 days are synced with the app, they will not trigger a Pattern message.
• Tag your Before Meal results carefully. When you change a meal tag, the app reviews all results to see if a new High Pattern should appear or an existing High Pattern removed.
• Be sure your Before Meal High and Low limits are set carefully (see pages 77-79). Changing your limits will impact Patterns for new test results.
• Test when you are feeling high or low.
• Be sure the date and time of your Apple device are set correctly. An incorrect time stamp can impact your Patterns. You may want to update the time in your meter if you change time zones (see pages 28-30). If you take insulin, talk with your healthcare professional about changing the time in your Apple device when traveling.
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You can customize several app settings to display information according to your personal preferences. App features can be turned on or off, depending on your needs. Reminders can be set for the app to prompt you to do things at certain times. And you can reference the Help file if you ever need assistance while using the app.
About MeYou can personalize how information appears in the app. Tap About Me on the More menu.
Gender
You have the option to record your gender by tapping Male or Female. Your selection affects which Notes are available for you to enter in the app. For example, the option to use the “Period” Note only applies when Female is selected.
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Target Range (High and Low blood sugar limits)
Your Target Range is defined by a High and a Low blood sugar limit, values that impact how blood sugar results are displayed.
• Test results above the High limit will appear in red and test results below the Low limit will appear in blue.
• Test results tagged Before Meal that are above the Before Meal High limit will also appear in red.
• The app only uses results above the Before Meal High limit or below the Low limit to search for Patterns.
• Changing your Before Meal High and Low limits will reset the Patterns tool. When you change either limit, the app will only use blood sugar results taken after the change to detect and display new Patterns.
m CAUTION Be sure to talk to your healthcare professional about the limits that are right for you. When selecting or changing your limits, you should consider other factors such as your lifestyle and diabetes therapy. Never make significant changes to your diabetes care plan without consulting your healthcare professional.
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Setting your High and Low limits (Target Range) and your Before Meal High limit
1. Slowly slide the blue Low button left or right until your Low limit (in mg/dL) appears on the marker. Then release your finger.
The app default setting for your Low limit is 70 mg/dL.
2. Slowly slide the red High button left or right until your High limit (in mg/dL) appears on the marker. Then release your finger.
The app default setting for your High limit is 180 mg/dL.
Slide the blue button to
change your Low limit
Slide the apple icon to change your Before Meal
High limit
Slide the red button to change your High limit
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Insulin Therapy
Choose your usual form of insulin delivery. Your selection will impact the choices that appear when you add Notes. Select None if you do not use insulin.
3. Slowly slide the Before Meal High button (represented by ) until your Before Meal High limit (in mg/dL) appears on the marker. Then release your finger.
The app default setting for your Before Meal High limit is 130 mg/dL.
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Time of Day for Logbook
Results in the 14-Day Averages and Logbook screens are assigned to one of five time slots: Overnight, Breakfast, Lunch, Dinner, or Bedtime. You can customize each time slot to fit your personal schedule.
1. To change the start and end time for each slot, scroll down the About Me screen until Time of Day for Logbook appears.
The time slots are color-coded: Overnight, Breakfast, Lunch, Dinner and Bedtime.
NOTE: Midnight is both the End time for Bedtime and the Start time for Overnight, and cannot be changed.
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2. On the Time of Day for Logbook wheel, tap and hold the small white circle between the Overnight and Breakfast time slot.
3. Slowly slide the circle around the wheel. Watch the Overnight end time slot in the table above the wheel as the time changes. When the desired time appears, gently release your finger.
The End time for your Overnight and the Start time for your Breakfast time slots are now set.
Repeat this step to set your Start and End time for the Lunch, Dinner and Bedtime time slots.
4. When finished, tap More to return to the More menu.
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Meal TaggingMeal Tags are notes that you can add to a blood sugar reading to indicate if the reading was taken before or after a meal. The Meal Tagging feature must be turned on for you to be able to add a Before Meal or After Meal tag to your test results, and view these tags in the app.
NOTE: Before Meal tags are used to determine if a blood sugar result should trigger a High Pattern message. If you want to receive High Pattern messages, be sure the Meal Tagging feature is turned on and tag your results carefully.
GeneralYou can choose to turn certain app features on or off. Tap General on the More menu.
NOTE: The default setting for all of the General menu options is ON. Use the buttons on the right of the screen to turn the features ON or OFF.
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High/Low PatternsThe High/Low Patterns feature must be turned on for you to be able to receive High and Low Pattern messages and view High and Low Patterns in the Logbook and Graphs.
NOTE: Be sure the date and time are set correctly in your Apple device before using the High/Low Patterns feature.
NotesThe Notes feature allows you to enter and view Notes about your blood sugar test results and other events. If you turn this feature off, the option to enter Notes will not appear on any of the event entry screens.
CarbsThe Carbs feature allows you to enter and view carbs data. If you turn this feature off, the option to enter carbs data will not appear on any of the event entry screens.
ActivityThe Activity feature allows you to enter and view activity information, including duration and intensity. If you turn this feature off, the option to enter activity data will not appear on any of the event entry screens.
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MedsThe Medications feature allows you to enter and view insulin data, as well as notes on other types of medicine. If you turn this feature off, the option to enter medication data will not appear on any of the event entry screens.
Time Change PromptThe Time Change Prompt reminds you to match the meter time with the time in the Apple device when the difference between the two is greater than 15 minutes. If you turn this feature OFF the app will always automatically update the time in the meter.
If you do not want the app to automatically update the time in your meter, be sure the Time Change Prompt is turned ON.
When the Time Change Prompt is turned ON, the app will display a message allowing you to choose whether to update the meter time to match the Apple device. See pages 28-30 for more information on using the app to set or update the date and time in your meter.
When finished with your General settings, tap More to return to the More menu.
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RemindersYou can set personal reminders in the app to prompt you to test, snack, exercise, order testing supplies, etc. Reminders are set to prompt you on a particular date and time, and can be set to repeat on a regular basis. Reminders work much like the other reminders you set on your Apple device. Using the Reminder feature in the app may not be an option on all Apple devices.
NOTE: Several types of Reminders are predefined in the app.
Setting a Reminder
1. Tap Reminders on the More menu to display the Reminders screen.
2. Tap the + button to set a Reminder.
The Choose Reminder screen appears with a list of predefined Reminders.
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3. Tap on the right arrow to select a Reminder from the list.
The Set Reminder screen appears.
4. If the date and time for this Reminder are not correct, tap the Date.
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Use the calendar wheel to set a new date and time of day, and tap Done.
5. To set how often the Reminders will occur, tap Repeat.
Make your selection and tap Done.
Your options are:
Never (Default setting) Daily Weekly Monthly Annually
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6. Tap Save to save this Reminder.
The Reminder now appears on the Reminders screen. Tap the Reminder to view or delete the scheduled Reminder.
Creating and deleting a custom Reminder
1. Tap Reminders on the More menu to display the Reminders screen.
2. Tap the + button.
3. On the Choose Reminder screen, tap the + button to add a custom Reminder name.
4. Tap Save when you are finished.
The new Reminder name will appear on the Choose Reminder screen.
To remove a custom Reminder from the Choose Reminder screen, tap Edit, then tap the red circle next to the Reminder. Tap Delete, then Done.
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Receiving Reminders
Your Apple device will display the Reminder at the appropriate date and time.
NOTE: The notification setting on the Apple device must be turned on to receive Reminders.
App closedApp open
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HelpFor your reference, this complete Owner’s Booklet is included in the app as Help.
1. Tap Help on the More menu to display the Help Table of Contents.
2. Tap any Table of Contents entry to go directly to that section.
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Contact OneTouch®If you have reviewed the Help section and still have questions, you can contact us by selecting the Contact OneTouch option on the More screen.
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Frequently Asked QuestionsUsing the app
Q. Why can’t I change the blood sugar test result in Edit Results?A. Blood sugar test results sent from the OneTouch®
Verio®Sync Meter to the app cannot be changed. You can only change the value of manually entered blood sugar results.
Q. Why can’t I change the date or time of a blood sugar test result in Edit Results?A. The date and time of blood sugar test results sent from
the OneTouch® Verio®Sync Meter to the app cannot be changed. You can only change the date and time of manually entered blood sugar results.
Q. Why don’t I see the Before Meal and After Meal buttons?A. Tagging may be turned OFF. Go to More > General >
Meal Tagging and make sure Meal Tagging is turned ON.
Q. Why don’t I see any Patterns in my testing?A. Patterns may be turned OFF. Go to More > General >
High/Low Patterns and make sure High/Low Patterns is turned ON. Be sure to tag Before Meal results carefully.
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Q. Why don’t I see Add Carbs, Add Activity or Add Medications?A. These features may be turned OFF. Go to More >
General > Carbs, Activity or Meds and make sure these features are turned ON.
Q. Why can’t I add Notes?A. Notes may be turned OFF. Go to More > General >
Notes and make sure Notes is turned ON.
Q. Why don’t I see the Meter Time Difference prompt anymore?A. The Time Change Prompt may be turned OFF. Check the
status in your Apple device under Settings (see page 84). When it is ON and the meter clock differs from the time in the Apple device by more than 15 minutes, you will be asked if you want to update the time in your meter. (This is the Meter Time Difference message, see page 28). When it is OFF, the meter clock is automatically changed to match the Apple device (this does not change the date and time of previous blood sugar results). See page 84 for more information.
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Q. Why do my test results appear as High or Low when my Target Range indicates they are normal?A. You may have changed your High or Low limits after
those blood sugar tests were taken. The Target Range that was in effect when the tests were taken is used to determine if results are either High or Low.
Q. What is the difference between results that are displayed as red and blue numbers, and others that are displayed as HI and LO?A. Red (high) and blue (low) numbers appear when your
blood sugar test results are outside your Target Range. HI or LO appears when a blood sugar result is outside the range the meter can accurately measure (above 600 mg/dL or below 20 mg/dL).
Using the Meter
Q. Why don’t I see the time and date on the meter display after a test?A. After pairing and before you start testing, you must initially sync to set the clock in the meter. After this initial sync and your first blood sugar or control solution test, the time and date will appear on the meter. Blood sugar tests taken without a date or time will never be sent to the app. See pages 16-23 for more information on pairing and initially syncing your meter.
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Q. How do I set the clock on the meter?A. The meter clock is first set when you initially sync your OneTouch® Verio®Sync Meter with the app. The meter date and time are set to those of the app. Each time you sync, the app checks the time in the meter. When the meter clock and the Apple device clock differ by more than 15 minutes, you will be prompted to update the time in the meter to match the Apple device if the Time Change Prompt is turned ON.
If the Time Change Prompt is turned OFF, the meter time is always automatically changed to match the time in the Apple device and no Meter Time Difference message will appear (see page 28).
If the time difference between the meter and Apple device is 15 minutes or less, the time in the meter will always be automatically updated to match the Apple device. Turning the Time Change Prompt ON or OFF will have no effect on updates to the time in the meter when the difference between your meter and Apple device is 15 minutes or less.
Q. How should I use the meter and app when changing time zones?A. Once you are in the new time zone, sync the meter with the app before performing any blood sugar tests. This ensures that the Apple device sets the meter to the local date and time. The meter will store the local date and time
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with any new blood sugar results. Changing the meter clock will not change the date or time of previous blood sugar test results stored in the meter.
If the change of time zones is brief and you plan on maintaining your diabetes treatment plan based on your home time zone, you may not want to change the time in the meter. If so, first ensure that the Time Change Prompt is ON (see page 84). You can then decline to change the time in the meter, when prompted. If you take insulin, talk with your healthcare professional about setting the Time Change Prompt to best suit your needs when traveling.
Q. Why don’t I see blood sugar test results sent from the meter in the app?A. Check the following:
• The Apple device is on and the app is open. Start the app first, then turn the meter on.
• The batteries in both the Apple device and the meter are sufficiently charged.
• Your OneTouch® Verio®Sync Meter(s) are properly paired with your Apple device and initially synced with the app (see pages 16-23). If you are using your meter(s) with a new Apple device, you must be sure the Apple device and meter are paired and the meter is initially synced with the app in the new Apple device.
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• The meter and Apple device are within 10 feet of each other.
• The meter is turned on. If you sync multiple meters with the app, only one can communicate with the app at a time. Turn on each meter one-at-a-time and, after the Sync is complete, turn it off. Then, sync additional meters.
• Bluetooth® on both the meter and Apple device is turned on. On the Apple device go to Settings > General > Bluetooth and turn it on. If an airplane icon appears on the meter display, press the meter button twice and wait for the Bluetooth® icon to appear.
• Make sure the Sync icon on the meter is blinking. If the icon stops blinking, turn off the meter and try again in a few minutes.
Any interruption of communications will cancel the transfer of all results. Results remain in the meter and will be sent to the app the next time a Sync is successfully completed.
Q. How do I pair the meter with my Apple device?A. Follow the pairing instructions in this Owner’s Booklet.
See pages 16-21.
Ensure that:
• The batteries in both the Apple device and the meter are sufficiently charged.
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• Bluetooth® on both the meter and Apple device is on. On the Apple device go to Settings > General > Bluetooth and turn it on. If an airplane icon appears on the meter display, press the meter button twice and wait for the Bluetooth® icon to appear.
• No other Bluetooth® devices are active near the Apple device.
• If the meter has been paired with another Apple device, un-pair the meter with that Apple device before attempting to pair it with another (see page 99).
If the Apple device fails to find the meter, check the screen on the meter to confirm that the Sync icon is blinking. If the Sync icon is not blinking, then another Bluetooth® enabled device may be causing interference. Turn the meter off and then try again in a few minutes.
If you wish to pair your meter with a second Apple device, then you should first un-pair the meter with the first Apple device if that device is still functioning. This is not required, but is a good practice. The meter can only remember the pairing relationship with a single Apple device, but the first Apple device will remember the pairing relationship with the meter unless you un-pair the meter.
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To un-pair a meter:
1. Turn your meter off.
2. On the paired device go to Settings > General > Bluetooth.
3. Press the ( ) button for the meter you wish to un-pair. The Apple device may try to communicate with the meter. If so, just press the ( ) button again. Continue until another screen appears with the Forget this Device button.
4. If the Forget this Device button is disabled, wait for the Apple device to stop searching for the meter. A Connection Unsuccessful pop-up screen will appear. Press the OK button to close the screen.
5. Press the Forget this Device button and a red Forget Device button will appear. Press this button.
6. Your meter and Apple device are now un-paired.
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Meter error and other messagesThe OneTouch® Verio®Sync Meter displays messages when there are problems with the test strip, with the meter, or when your glucose levels are above 600 mg/dL or below 20 mg/dL. Improper use may cause an inaccurate result without producing an error message.
NOTE: If the meter is on but does not operate (locks-up), contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time).
What it means
You may have a very low blood glucose level (severe hypoglycemia), below 20 mg/dL.
What to do
This may require immediate treatment. Although this message could be due to a test error, it is safer to treat first and then do another test. Always treat according to your healthcare professional’s recommendations.
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What it means
You may have a very high blood glucose level (severe hyperglycemia), above 600 mg/dL.
What to do
Re-test your blood glucose level. If the result is HI again, obtain and follow instructions from your healthcare professional right away.
What it means
There is a problem with the meter.
What to do
Do Not use the meter. Contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time).
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What it means
One of the following may apply:• Testing with used test strip.
• Testing with a moist test strip or wet hands.
• Problem with the meter.
What to do
Repeat the test with a new, dry test strip; see blood application or control solution testing in your meter Owner’s Booklet. If this message continues to appear, contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time).
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What it means
The sample was applied before the meter was ready.
What to do
Repeat the test with a new test strip. Apply a blood or control solution sample only after Apply Blood symbol ( ) appears on the display. If this message continues to appear, contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time).
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What it means
One of the following may apply:• Not enough blood or control
solution was applied or more was added after the meter began to count down.
• The test strip may have been damaged or moved during testing.
• The sample was improperly applied.
• There may be a problem with the meter.
What to do
Repeat the test with a new test strip; see blood application or control solution testing in your meter Owner’s Booklet. If the error message appears again, contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time).
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What it means
The meter has detected a problem with the test strip. Possible cause is test strip damage.
What to do
Repeat the test with a new test strip; see blood application or control solution testing in your meter Owner’s Booklet. If the error message appears again, contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time).
NOTE: There is no Er6 message.
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What it means
Meter is too hot (above 111°F) to work correctly.
What to do
Move the meter and test strips to a cooler area. Insert a new test strip when the meter and test strips are within the operating range (50-111°F). If you do not get another Temperature too high (Er7)message, you can proceed with testing.
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What it means
Meter is too cold (below 50°F) to work correctly.
What to do
Move the meter and test strips to a warmer area. Insert a new test strip when the meter and test strips are within the operating range (50-111°F). If you do not get another Temperature too low (Er8) message, you can proceed with testing.
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7 Troubleshooting
What it means
Blinking Low Battery symbol ( ) means battery power is low, but there is still enough power to perform a test.
What to do
Recharge the battery as soon as possible. Blinking Low Battery symbol ( ) will continue to be displayed on all screens until the battery is recharged or the battery reaches the empty battery state.
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7 Troubleshooting
What it means
Blinking Empty Battery symbol ( ) means there is not enough battery power to perform a test.
What to do
Recharge the battery now. If you need to test your blood glucose right away, charge the meter battery until the Low Battery Charging symbol ( ) appears on the display. See Battery (recharging) in your meter Owner’s Booklet.
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7 Troubleshooting
What it means
No result in memory, such as the first time use of the meter.
What to do
No action is needed. You can begin using the meter. Make sure to pair and initially sync your meter before beginning to test (see pages 16-23).
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7 Troubleshooting
What it means
Glucose test taken before meter and app were initially synced, so no date and time appears with the result. This result will never be sent to the app.
What to do
Sync the meter and app to be sure date and time are assigned to future results. See page 21.
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7 Troubleshooting
What it means
The meter is connected to a computer and is downloading data.
What to do
Do Not test until you have disconnected your meter from the computer.
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7 Troubleshooting
App error and other messagesThe app displays messages when you have entered invalid data, and to prompt you to check certain app settings, when necessary.
What it means
This is a reminder that High Pattern messages do not appear when Meal Tagging is turned off.
What to do
To view High Pattern messages, turn the Meal Tagging feature ON (see page 82) and tag your results carefully.
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7 Troubleshooting
What it means
You have entered a blood sugar value that is either above or below the allowable range.
What to do
Tap OK and enter a different blood sugar value that is between 20 and 600 mg/dL.
What it means
You have entered a carbohydrate amount that is above the allowable value of 250 grams.
What to do
Tap OK and enter a value from 0 (zero) up to 250 grams.
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7 Troubleshooting
What it means
You have entered an insulin amount that is above the allowable value of 100 units.
What to do
Tap OK and enter a value from 0 (zero) up to 100 units.
What it means
You have manually changed a blood sugar result to a value that is either above or below the allowable range.
What to do
Tap Revert Value to display the result that appeared before you changed it. Or, press OK to enter a new value between 20 and 600 mg/dL.
116
8 For your healthcare professional (HCP) only
PatternsHigh and Low Pattern messages appear when the app detects a pattern of blood sugar results that repeatedly fall above the Before Meal High (for results tagged Before Meal) or below the Low limits your patient sets in the app. See pages 77-79 for information on setting Before Meal High and Low limits. All patterns are stored, and patterns for the most recent 14 days are displayed.
NOTE: • Test results that are HI (above 600 mg/dL) and LO
(below 20 mg/dL) are included in Patterns.
• Any single blood sugar test result is included in only one Pattern.
• Manually entered blood sugar test results are not included in Patterns.
• Changing the Before Meal High and Low limits will reset the Patterns tool. When either limit is changed, the app will only use blood sugar results taken after the change to detect and display new Patterns.
117
8For your healthcare professional (HCP) only
Definition of High and Low Patterns:
1. High Pattern – a minimum of 1 result tagged Before Meal that is above the Before Meal High limit on 3 separate days out of the last 5 days, all within a 3-hour period.
2. Low Pattern – a minimum of 1 result below the Low limit on 2 separate days out of the last 5 days, all within a 3-hour period.
These pattern definitions are consistent with accepted clinical literature1-3.
1. Nathan D., Buse J., Davidson M., Heine R., Holeman R., Sherwin R., Zenman B. (2009). Medical Management of Hyperglycæmia in Type 2 Diabetes: A Consensus Algorithm for the Initiation and Adjustment of Therapy; A Consensus Statement of the American Diabetes Association and the European Association for the Study of Diabetes. Diabetes Care Vol. 32, pp 1-11.
2. International Diabetes Centre; (2008). Insulin Basics (Second Edition). 3800 Park Nicolett Boulevard, Minneapolis, pp 82-84.
3. Hirsch B., Bergenstal R., Parkin C., Wright E. Jr., Buse B. (2005). A Real-World Approach to Insulin Therapy in Primary Care Practice Clinical Diabetes Vol. 23(2).
118
9 Index
14-Day Averages 4314-Day Glucose Overview 3414-Day Graph 60About me (app settings) 76Activity (adding) 50, 83Before Meal High limit 15, 34, 55, 60, 64, 68, 69, 71, 72, 77, 79, 114, 116Bluetooth® feature 2, 5, 13, 18, 19, 24, 96, 97, 98, 99Carbs (adding) 49, 83Data sharing feature 32Emailing data 32Event buttons 46General 82Graphs 59Help feature 31, 90High limit 34, 55, 60, 64, 71, 72, 77, 78High Pattern message 68, 70, 74Initial syncing (of the meter and app) 21Last Sync 44Logbook 15, 54Low limit 15, 34, 55, 60, 64, 68, 69, 71, 72, 77, 78Low Pattern message 68, 71, 74Manually entering data 46Meal Tagging 37, 82Medications (adding) 51, 84
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9Index
More 15, 76Notes (adding) 38, 83Opening the app 14Pair the meter with the Apple device 16Pattern messages 68, 73, 74Patterns 15, 57, 62, 66, 68, 73, 83Reminders 85Settings (About me) 74Sharing data 32Summary 14, 34Symbols 6, 7, 61Syncing to send results wirelessly to the app 24Target Range (High and Low limits) 60, 64, 78Texting data 32Time (setting in meter) 21, 28Time change prompt 28, 84Time of Day (time slots) 54, 80Time of Day Graph 64Today 53Troubleshooting 92
120
Notes
If you have questions about the use of any LifeScan product, contact Customer Service at 1 888 567-3003 (available 7 days a week, 8 a.m. – 10 p.m. Eastern Time). If you cannot reach Customer Service, contact your healthcare professional for advice.
© 2012-2014 LifeScan, Inc.
Rev. Date: 04/2014
Distributed by: LifeScan, Inc. Milpitas, CA 95035 USA
For: LifeScan Europe Division of Cilag GmbH International Gubelstrasse 34 6300 Zug Switzerland
Contents covered by one or more of the following U.S. patents: 6,179,979, 6,193,873, 6,284,125, 6,716,577, 6,749,887, 6,797,150, 6,863,801, 6,872,298, 7,045,046, 7,498,132, and 7,846,312. Use of the monitoring device included herein is protected under one or more of the following U.S. patents: 6,413,410, 7,749,371, and 8,163,162. Purchase of LifeScan meter does not act to grant a use license under these patents. Such a license is granted only when the device is used with OneTouch® Verio™ Test Strip. No test strip supplier other than LifeScan is authorized to grant such a license. The accuracy of results generated with LifeScan meters using test strips manufactured by anyone other than LifeScan has not been evaluated by LifeScan.
AW 06773001B
