Company Overview

What if you could dramatically save on your total maintenance costs while receiving better-than-vendor software support? By moving to Rimini Street, our clients liberate strained resources and free up funds that can be used to invest in new initiatives.

Companies of all sizes including Fortune 500 and Global 100 corporations have made the switch to third-party support from Rimini Street ― the intelligent choice for enterprise software support.

On Rimini Street, enterprises save big on support and free up funds to drive innovation.

MAINTENANCE

FORCED UPGRADE

CUSTOMIZATION SUPPORT

SELF SUPPORT

$ 2M $ 1M

$800K+

+

+

$600K

$600K

$4MHYBRID IT MOBILEBIG DATA NEW

Upgrade Flexibility

Custom Code Support

Tailored Support

$1MWITH

RIMINI STREETWITH

VENDOR

When your company moves to Rimini Street, your annual support fees are cut in half – guaranteed. Our company is Engineered for Support™ delivering an unparalleled customer experience, which includes:

‒ An assigned Primary Support Engineer (PSE) with an average of 15 years of experience and backed by a team of technology experts

‒ Guaranteed support of your customized code at no extra charge for a minimum of 15 years

‒ Flexible upgrades when it makes sense for your business, not according to a restrictive vendor schedule

Software vendor maintenance has many layers beyond just annual fees. These can include upgrade costs, customization support, and employee resource and opportunity costs that strain IT budgets.

For every dollar saved in annual support fees, you can save an additional two dollars in related costs. These costs taken together can reduce your total cost of maintenance up to 90 percent compared to staying with software vendor support programs.*

Liberate your software and put your savings to work.

Maintenance savings are just the tip of the iceberg.

* Based on an analysis of 70 ROI case studies.

Clients enjoy real-world savings.

Our proprietary program offers a range of premium features not found in standard software vendor’s support programs. Here are our features that your company can benefit from.

Clients fund innovation with their savings.

Rimini Street Support Program Features

Canadian public sector organization is using its support savings to fund a mobility project for PeopleSoft.

Global manufacturer of metal products and building systems directed its savings to develop an e-commerce platform that created a $125M revenue stream for the company.

State-of-the-art US hospital is investing its savings in advanced medical devices and clinical information technology.

Major US publisher of children’s books funded new headcount and IT/eCommerce projects.

Energy CompanyRevenue: $11 Billion Oracle® Annual Maintenance Fees: $1,896,000

Real-world savings with Rimini Street: ‒ Saved $1 million annually in maintenance fees ‒ Saved $7-8 million per system by not upgrading HCM and FIN

‒ Planned savings of $500,000 due to included support for customizations

Total Annual Maintenance Savings: $3,300,000

Snack ManufacturerRevenue: $2 Billion SAP® Annual Maintenance Fees: $934,350

Real-world savings with Rimini Street: ‒ Saved $500,000 annually in maintenance fees ‒ Avoided $3-4 Million in upgrades ‒ Saved about 50% of a full-time employee due to included support for customizations

Total Annual Maintenance Savings: $1,500,000

Application & Repository Fixes

Documentation-Only Fixes

Configuration Support

Operational Support

Global Tax, Legal & Regulatory Updates

Installation & Upgrade Process Support

Named, Regional Primary Support Engineer

24/7/365 Support, Guaranteed 15 Minute or Less Response for

Priority 1 Issues

Customization Support Included

Onboarding & Archiving Services for Upgradability

Interoperability Support

Performance & Tuning Support

Security Advisory Services

Assigned Global Account Manager

Innovation & Functionality Roadmap Services

Strategic Planning

Minimum 15 Years Support Guaranteed

Features

Rimini Street

Software Vendor

Global Headquarters 3993 Howard Hughes Parkway Suite 500 Las Vegas, NV 89169 Toll Free 888.870.9692 Main 702.839.9671 Fax 702.973.7491 info@riministreet.com www.riministreet.com

From its inception, Rimini Street has been Engineered for Support™. Setting the standard for enterprise software support, our clients can remain on their current software release while receiving premium levels of support — including custom code and ongoing interoperability support — for at least 15 years. In addition, clients retain the flexibility to upgrade when it meets their business requirements and enjoy many other value-add services not provided by standard software vendor support programs.

On average, our clients save 75 percent on their total maintenance costs plus liberate resources to focus on and fund programs that contribute to their organizations’ bottom lines.

Rimini Street is the premier third-party enterprise software support provider for companies worldwide, including Fortune 500, Global 100, midmarket and public sector organizations.

© 2017 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein. LT-US-112117

Rimini Street Facts

ISO 27001:2013CertificationISO 9001:2008

Certification

The unique Rimini Street support program is transforming the world of enterprise software support. From guaranteed maintenance savings to providing a better class of customized support, Rimini Street can meet your business needs while enabling you to liberate valuable resources for innovation.

Visit riministreet.com/request-a-quote or contact us below. Let’s talk.

Rimini Street is the first third-party support provider to receive both ISO 9001:2008 and 27001:2013 certifications. Information Security Management System (ISMS) certification ensures protection, integrity and availability of client data.

Certifications:

Global Headquarters: LaS Vegas, NV Operations Center: Pleasanton, CA

Global Offices: Beijing, Bengaluru, Frankfurt, Hong Kong, Hyderabad, London, Melbourne, New York, Osaka, Paris, São Paulo, Seoul, Singapore, Stockholm, Sydney, Taiwan, Tel Aviv and Tokyo

― SAP Business Suite ― SAP HANA Database ― SAP BusinessObjects ― SAP (Sybase) Databases

― Oracle E-Business Suite ― JD Edwards ― PeopleSoft ― Oracle Agile PLM ― Siebel ― ATG Web Commerce ― Oracle Retail ― Oracle Database ― Oracle Fusion Middleware ― Hyperion

― Db2 Database

― MS SQL Server

Products we support:

Oracle® Products SAP® Products

IBM® Products

Microsoft® Products