Quality

OMCNewsThe right care, right here.

June 30, 2017

Mission To provide exceptional,

compassionate care to

all we serve.

VisionWe will change lives by

nurturing hope, improv-

ing health and encour-

aging wellness – every

person every time.

Inside this Issue• 417 Magazine

Top Doc Dr. Jesse Rhoads, see page 2.

• Meet your new coworkers on page 5.

• OMC Stroke Education Dinner draws over 150. See page 5.

Have a safe& HappyFourthof July!

OMC honored for excellence in statewide marketing competitionOzarks Medical Center has received statewide recog-nition for three projects produced by the health care system to educate and inform community and area residents.

The Show-Me Excellence Awards, presented annual-ly by the Missouri Association for Healthcare Public Relations and Marketing (MAHPRM), recognize high achievement and superb quality in advertising, market-ing and public relations projects produced by hospitals and health care systems throughout the state.

Pictured from left, Senior Executive Director of Marketing Gay Stover, Chief Graphic Designer Doug Vargas, and

Media Relations Specialist Melissa Smith.

OMC Offering Free Athletic Physicals for Area Students July 20Ozarks Medical Center (OMC) will offer free athletic physicals for area student athletes from 4:30 to 8 p.m. Thursday, July 20 at the Shaw Medical Building, across from the main entrance of the hospital at 1100 Kentucky Avenue.

Participants are encouraged to arrive during specific time slots, determined by the first letter of their last name. Times are as follows: 4:30 to 5 p.m. A to E5 to 5:30 p.m. F to I5:30 to 6 p.m. J to M6 to 6:30 p.m. N to Q6:30 to 7 p.m. R to U7 to 7:30 p.m. V to Z

Local physicians, family nurse practitioners and advanced practice nurses will conduct physicals for student athletes entering 7th through 12th grades attending local area schools.

Athletic physicals are required for all students who plan to participate in any school-sponsored sport. Pam Ream, Director of OMC Rehabilitation Services, said the free physicals are part of an extended cooperative effort between OMC, the West Plains R-7 School District and other area school districts.

“Participating in school athletics is a great way for children and teens to stay active and healthy. We are proud to offer free physicals in support of our student athletes,” Ream said.

continued on page 3

continued on page 7

June 30, 2017 2

SAVE THE DATEfor Free Athletic Physicals on

Thursday, July 20, 2017Shaw Medical Building • 4:30-8:00 p.m.

We need your help to provide athletic physicals for area students/athletes.

This is not possible without you!

Please volunteer by contacting me at misty.mccrackin@ozarksmedicalcenter.com

We have several seasoned veterans to this process that I look forward to working with, but we are always looking for new help to provide this ser-

vice. If you have any questions you can email me or contact me at x5959.

Thank you!

Misty McCrackin, Recreational TherapistOMC Rehabilitation Services

(417)257-5959misty.mccrackin@ozarksmedicalcenter.com

Free Athletic Physicals

Human Resources RelocatedHuman Resources is now located in our new offices in Parkway. We are ready to take care of your questions. Phones are work-ing, computers are working, files are moved. We are so grateful to our wonderful colleagues in Facilities, Commu-nications, IT, and more. We will be unpacking and getting organized for a while, so pardon our dust. We are happy to help you!

Connie Schott, X 6731

Lord, Your blessings overwhelm us. It is Your passion that gives hope and freedom to cope with

strife and pain. Your word is ev-erlasting and Your promises are true. Thank you for hearing our prayers, Lord, and answering in

ways we could never fathom. Amen.Weekly Prayer brought to you by the

OMC Chaplains

Dr. Jesse Rhoads was named a “Top Doc” winner for Psychiatry in 417 Magazine’s Annual Top Doctors survey. Dr. Rhoads is a psychiatrist at OMC Behavioral Health-care. Pictured left to right are Kristy Potts, Integrated Services Manager; Mariah Wallace, CPRC Children’s Supervisor; Dr. Jesse Rhoads; Ladonna Caraway, LPN; Curtis Cook, Clinical Manager; and Joy Anderson, LPN. Congratulations Dr. Rhoads!

OMC had a total of 11 “Top Docs.”

Watch OMCNews and Face-book for more

photos to come!

June 30, 2017 3

Facebook Post praising Dr. Magdy Giurgius“I feel compelled to say, I have the ab-solute best surgeon/supporter/esteem booster ever, Dr. Magdy Giurgius. I can’t thank you enough. You haven’t the slightest idea how appreciative

I am of you. Not only for my surgery, but for the encouraging words and support you continually give to me! When I felt like giving up, you continued to believe in me giving me the boost I needed to find the faith in myself, time and time again. Thank you. You are an amazing person. You go above the call of duty. Thank you so much! And Jennfier Crockarell is rather amazing, too. Such a wonderful team you are!”

Dress in Support in JuneDress in support days are Fridays in June for Stroke Awareness Month. Stickers are $5 each with proceeds going to the Stroke Education Fund.

Dress code is nice jeans and collared shirt (no T-shirts may be worn). Please verify with your supervisor that your department may participate before purchasing Dress in Support stickers.

Stickers may be purchased for $5.00 per Friday on the main campus at Main Admissions Registration, Heart Care Services and Neuro-sciences; in the Shaw building at Rehabilitation Services; in Parkway in Public Relations, BHC, Finance and the Foundation; Internal Medicine; and at OMC Home Care (Riverways).

DJ Gross Accepts Walk-Ins or Same Day AppointmentsAdvanced Family Practice Nurse DJ Gross is accepting walk-ins or same day appointments Monday through Friday at OMC Internal Medicine Clinic. The clinic is located on the second floor of the Doctor’s Pavilion.

DJ accepts patients ages 13 and up.

For more information or to schedule an appointment, call 417-257-5989.

Jeff Jones ResignationI am writing this email concerning a leadership change within Clinic Operations. Jeff Jones, Vice President of Clinics Operations has decided to leave Ozarks Medical Center. Jeff has made signif-icant and lasting contributions to OMC’s success and I am thankful for the time we shared with Jeff. He has decided to focus on his family and other personal business.

As many of you know, the Network Operations Council was formed nearly a year ago. The Council is composed of seven providers and three people from administration. Over the coming weeks, the NOC will begin the process of selecting the new leader of our clinics. I will make sure to keep you informed about the process as the clinics, physicians and providers are vital to our continued success.

If you have any questions, please let me know.

Tom

The OMC Public Relations Department brought home a second place award in the category of Special Marketing or Public Relations Project for its 2016 OMC Superhero Fun Run advertising campaign. The campaign included printed and electronic materials such as ads, Facebook posts, and news releases about the event.

OMC earned a second place award in the category of Special Purpose Publication for the “Hey Girl! Keep Calm and Have a Mammogram” brochure.

OMC earned a third place award in the category of Annual Reports for the 2015 OMC Annual Report.

The awards were presented at the MAHPRM Sum-mer Forum in June. A statewide panel of public relations and marketing professionals judged the entries in this year’s competition.

“We’re honored that the work of Ozarks Medical Center has been selected to receive this statewide recognition,” said Tom Keller, OMC President and CEO. “These awards highlight our efforts to keep the community informed and up-to-date about the organization and our services.”

The awards competition was established by MAH-PRM in 1981 and is the only Missouri competi-tion dedicated to hospital and health care public relations and communications efforts.

Statewide Marketing Competition, continued from page 1

June 30, 2017 4

People

You Rock! ~ These individuals’ You Rock cards were shared with Public Relations:Brice Hunt ~ BHC

“Brice has been excellent at coordinating several new clients into CPRC services. Recently, I have had several urgent admissions into case management. Brice has gotten all of these clients into services within a week of my referral.

Brice is wonderfully easy to work with. He does his job with enthusiasm, a tremendous amount of care, and professionalism.” ~ from a coworker

Dr. Taghogho Agarin ~ Pain Management Clinic “Dr. Agarin never makes us feel rushed. He is willing to explain all medical conditions, even when not treating for that specific condition. He is very friendly, always smiling, and always knows the patient by name. He is willing to

work with us and LISTENS to me. He doesn’t talk down to me.” ~ from a patient

Dr. Doug Green ~ Neurosurgery “Dr. Green has performed three surgeries on me in the last year (both hands and neck). He always takes time to fully explain before any procedures, makes sure my wife is informed after procedures, and answers all questions before

and after. He works to make sure myself and my family are comfortable with what’s happening. He never makes me feel rushed. He is always friendly, smiling, and knowledgable.” ~ from a patient

Robert (Chip) Heavin ~ Biomed “Chip fixed our printer for ultrasound. I called him Thursday, and Thursday afternoon, he fixed the problem. He

is awesome, efficient, and pleasant ~ a great coworker!” ~ from a coworker

EZ Niles ~ Allscripts “I am constantly impressed with the efficiency and positive attitude of EZ. He is always willing to help out and

goes above and beyond our expectations.” ~ from a coworker

Service

Patient Experience Results by Unit/Department June 26, 2017Here is this week’s patient experience report. Please contact me if you have any questions or if I can help in some other way. Steve Culver, Service Excellence Director, 417-257-5984

< 62nd Percentile62nd – 75th Percentile

=>75th Percentile

Weekly Change

Month to DateMay

Quarter to Date

2Q2017

Year to Date2017

Year to

Date

Unit/Department Percentile Rank

Percentile Rank

Percentile Rank N

Inpatient - HCAHPS 6th 10th 26th 241

Inpatient ICU – HCAHPS 11th 30th 26th 16

Inpatient OB – HCAHPS 99th 78th 84th 24

Inpatient CSU – HCAHPS 9th 5th 5th 61

Inpatient Med/Surg - HCAHPS 10th 13th 31st 140

Emergency Dept. 45th 38th 43rd 183

Surgical Services 8th 5th 6th 113

Clinics - CGCAHPS 39th 34th 27th 819

OMC Home Care - HHCAHPS 14th 35

Behavioral Healthcare Clinic 29th 8th 1st 10

Rehabilitation Services

Imaging Services 35th 29th 38th

Lab 50th 42nd 41st

Registration 35th 23rd 27th

EVS 7th 7th 13th

Nutrition 33rd 38th 28th

OMC Scholarship Program Applications Due 7/1/17OMC offers scholarships for students pursuing careers in nursing and the allied health care professions. The purpose is to attract new recruits to health care and assist current students in registered and licensed health care programs, resulting in employment at Ozarks Medical Center. The application can be found at: http://www.ozarksmedicalcen-ter.com/For-Com-munity/Careers/

Front row: Christy Williams, Lab; Catrina Tune, Home Health; Monique Pond, Home Health; Dee Brotherton, OB; Cathy McKee, Surgery; Amanda Ferris, NPU; and Karen Jenson, Sodexo.

Back row: Justin Frost, Security; Dr. Barjinder Singh, Cancer Treatment Center; Dr. Veronica Amey-Perrin, NPU; Hollie Chickvary, Lab; Andrew Dean, Anesthesia; Robin Orsborn, BHC; Billy Thompson, Security

New Coworkers at Ozarks Medical Center!

People

June 30, 2017 5

Over 150 Attend OMC Stroke Education Dinner

OMC held a free community education dinner on Tuesday, June 20 featuring Dr. Clara Applegate, Neurologist at OMC Neurosciences Center. Dr. Ap-plegate spoke on how to “spot a stroke” and what to do, the critical importance of time to treatment, and stroke pre-vention tips.

Meet the latest new hires to come through Orientation

June 30, 2017 6

June 30, 2017 7

Letter from Ward FranzI want to take a moment to express to everyone how much I have enjoyed being a part of the OMC family. I am very excited about what the future holds both for myself and for Ozarks Medical Center. Even though I will still be around, I will still miss the many friendships I have made over the years here. The Foundation will always be very important to me, so don’t think you are getting off the hook on donating to it. Seri-ously, I am very proud of you for all your support to help the Foundation and it wouldn’t be where it is today without your support, whether it was, finances, time, or thrift store donations. With the future plans for improving the facili-ties we all need to pitch in now more than ever. I can’t put into words just how important OMC and the OMC family is to West Plains and the sur-rounding area. While joining the Lt. Governor’s office is a big step for me and my family, I know my time with OMC has helped prepare me to help me face the challenges ahead. So, in closing, I want to say I love you all and look forward to many visits in the future.

Stay Classy OMC,Ward Franz, Executive DirectorOMC Foundation

Patient Safety Scramble

Free Athletic Physicals,continued from page 1Last year, 260 area students turned out for this event.

All students will be required to submit a signed consent form and current insur-ance information from a parent or legal guardian at the time of the physicals. Forms must be completely filled out in order for the student to receive the physical. Partial information and incomplete forms will not be accepted.

Consent forms may be picked up between 8 a.m. and 4 p.m., Monday through Friday, at the West Plains High School office; at OMC Education Services, located in the Parkway Center in West Plains; or at OMC Rehabili-tation Services, located on the second floor of the Shaw Medical Building, 1111 Ken-tucky Ave. Forms also are available online at http://www.ozarksmedicalcenter.com/documents/events/physicals-form.pdf or from www.zizzers.org.

ServiceJohn WilcoxHonored atGoing Away Party

OMC Cafeteria HoursMonday-FridayBreakfast: 7:00 a.m. - 10:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Snack Bar: 1:30 p.m. - 4:00 p.m.Dinner: 4:00 p.m. - 8:00 p.m.Holidays & WeekendsBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.)

LUNCH MENU SNACK BAR

CAFE

Daily: Salad Bar, Sandwich Bar, Pizza, Desserts

Beef LasagnaSW Roasted ChickenChicken TendersOnion RingsDijon Roasted PotatoesSauteed SpinachCauliflower w/crumbsVegetable Beef SoupAsian Spiced PorkTilapia w/herbsHamburgerSteak FriesHerbed Rice PilafBroccoli SpearsFresh Steamed Carrots Chicken & Dumpling SoupFried ChickenTuna Noodle CasseroleChicken SandwichOnion RingsSour Cream & Chive Mashed PotatoesCream-style CornTomato Basil SquashBaked Stuffed Potato SoupBaked ManicottiChicken CacciatoreBlack Bean BurgerSteak FriesNew PotatoesGreen Bean CasseroleWinter Blend VegetablesBroccoli Cheese Soup

JULY3

JULY4

JULY5

JULY6

JULY7

Chicken TampicoFlank SteakBeef Hot DogTater TotsSpanish RiceFresh AsparagusStewed TomatoesCorn Chowder

Warm Soft Pretzels with cheese sauce &

mustard

Tacos Bar with shredded lettuce,

cheddar cheese, pico, diced onion & salsa

6 ChickenWings

for $3.00

$1.00 Hot Dogswith chili, cheese

sauce & 25¢ fountain

drinks

BBQChicken

Sliders$1.00 each

Click here for the complete meetings calendar and calendar of events

What’s happening at OMCJuly 5-Smoking Cessation Classes • OMC Pulmonary Rehab, Shaw Medical BuildingFree eight-week Smoking Cessation Classes are offered. Registration is required and space is limited. Call 417-257-5959, extension 6905.

July 18-Heart Saver Infant CPR • 6-8 p.m.Covers basic resuscitation skills on an infant. Recom-mended for the third trimester of pregnancy or after infant birth up to one year. Call 417-256-9111, extension 6440 to register or for more information.

July 20-Health Screening • 8 a.m. to 11:30 a.m., Gaines-ville Medical Clinic, 37 Medical Drive, GainesvilleOMC Laboratory Services will conduct low-cost lab health screenings. No appointment necessary. For more information, call 417-679-4613.

July 20-Free School Athletic Physicals • 4:30 p.m., Shaw Medical BuildingStudent athletes must have a signed consent form ot participate.

July 20-Living and Hospice Support Group • 5:00-6:00 p.m., Willard Hunter Classroom, OMC Parkway CenterI Can Smile/I Will Smile. Presentation followed by grief support group. Refreshments served. Call Krishana Over-street at 417-256-3133, extension 3005 to register or for more information.

August 8-New Parent Skills Class • 6:00 p.m.Covers self-care, baby care, infant bathing, safety, immu-nizations and circumcision. Recommended for the third trimester of pregnancy. Call 417-256-9111, extension 6440 to register or for more information.

August 16-FORUMS7:30 a.m.•10:00 a.m.•1:00 p.m.•3:00 p.m. Willard Hunter Classroom, OMC Parkway CenterStaff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting.

August 17-FORUMS9:00 a.m.•1:00 p.m. •5:30 p.m. at Willard Hunter Classroom, OMC Parkway Center9:00 p.m. at the OMC Cafeteria, West PlainsStaff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting.

Click here for local gym & fitness information

June 30, 2017 8