July 12, 2019

Inside this Issue• Project 20/20 Update,

see page 2.

• BHC receives cus-

tomer service award,

see page 3.

• Keep up with what’s

happening at OMC,

see page 5.

OMCNewsThe right care, right here.

OMC honored for excellence in statewide marketing competitionOzarks Medical Center (OMC) has re-ceived statewide recognition for three projects produced by the healthcare system to educate and inform community and area residents.

The Show-Me Excellence Awards, pre-sented annually by the Missouri Associa-tion for Healthcare Public Relations and Marketing (MAHPRM), recognize high achievement and superb quality in adver-tising, marketing and public relations proj-ects produced by hospitals and healthcare systems throughout the state.

Kim Wood (pictured on the right), digital and media relations specialist, won first and third place awards in her first time entering the competition. She won first place in the category of Social/Interactive Media with the Christmas Social Media Engagements, which included a 12-day series of “Ozzy the Elf ” and his journey of care at Ozarks Medical Center. Second and third place in the category went to University of Missouri Health Care-Columbia and Mosaic Life Care-St. Joseph.

Wood won third place in the category of Media Relations Activity for the Hospital Ex-pansion Announcement. Saint Luke’s Health System-Kansas City and St. Louis Children’s Hospital won first and second place respectively.

Melissa Smith (pictured on the left), marketing and public relations manager, brought home a first place award in the category of Special Purpose Publication for its 2018 OMC Medical Group Provider Directory. Second and third place in the category went to SSM Health-St. Louis and Children’s Mercy-Kansas City, respectively.

This was Smith’s seventh Show-Me-Excellence Award. In 2018, she won first place for the 2017 OMC Dice Run of the Mills advertising campaign and third place for the 2017 OMC Blue Jean Ball invitation. In 2017, she won second place for the 2016 OMC Super-hero Fun Run advertising campaign and the “Hey Girl! Keep Calm and Have a Mammo-gram” brochure. In 2016, she won first place for the 2015 OMC Blue Jean Ball advertising campaign and second place for the 2015 OMC Blue Jean Ball invitation.

2July 12, 2019

Project 20/20 NotificationThere are many moving parts to Project 20/20 and preparing for “Go Live.” We appreciate the coworkers who have participated in trainings. While our “Go Live” date remains Oct. 1, a team of coworkers are evaluating where we are in the process in order to determine if that date is still possible. Should the date be moved, you will be notified through an “Everyone” email and OMC News by Friday, July 19. Thank you for supporting this project and continuing to Be the Change.Project 20/20 UpdateThe Parallel run occured this week, thank you to the users that participated. Homecare and Hospice testing and training has been going well and plan to go live August 1st at this time. A PAC meeting was held where transfer, past family social history, and problem list was discussed.

PROJECT 20/20 One View . . . One Record. 83 days until Expanse go live as of 7/12/19

For general questions, please contact TJ at timothy.temple@ozarksmedicalcen-ter.com. For providers, please contact Dr. Frase at priscilla.frase@ozarksmedi-calcenter.com.

MOB Expansion Construction has StartedOMC Expansion construction work has officially be-gun on the 8th St. side of the Shaw building. Please be aware, especially when exiting 63 North onto 8th St. All parking lots in the area continue to be open and accessible. You can visit https://www.ozarksmedical-center.com/Expansion.aspx.

As pictured, the Eighth Street and Alaska intersection is now a 4-way intersection. This was done in the at-tempt to slow traffic down in this area and the imme-

diate surrounding area. There are currently mobile stop signs on Eighth Street so use caution when entering this intersection as people are becom-ing accustomed to this change. This has been a request as many OMC Coworkers have

Volunteers needed for service dogsHave you seen a service dog around the hospital? Has that ever interested you? There is a need for more volun-teer support dogs at OMC. Dogs must be trained to volunteer, and can do so at the Complete Canine Acade-my in West Plains.

Smeagle is one of the service dogs at OMC. He visited several patients on Tuesday and the nurses on Med Surg even got to spend some time with him!

If you or someone you know with a trained service dog would like to volunteer, please contact volunteer coordi-nator Maria Woodruff at ext. 6810.

3July 12, 2019

OMC Coworkers Facebook Page!Have you joined the OMC Coworkers Facebook page? If not, you can search “Coworkers of Ozarks Medical Center” on Facebook and request to join!

Office TransitionsAs we start the construction for the expansion, co-workers may be affected and have to move offices. The following changes have occured: • Quality and Med Staff have moved to the first

floor of the Doctor’s Pavillion. • Dr. Thane Cody, ENT, will start at OMC on

August 5th. His clinic will be located in the former Quality department in the Doctor’s Pavilion.

• Richard Binkley (new ext. 2804), Valarie Williams (new ext. 2829), and Brice Hunt (new ext. 2832) have moved to the Urgent Care.

• Aimee Hilt has moved to West Plains Family Medicine/Pediatrics.

• Lindsey Thompson has moved to the Marketing and Public Relations office.

You Rock Cards means free drinks!Have you seen yourself be mentioned in the ‘You Rock’ section of OMCNews? If so, be on the lookout for your card to be returned to you with a voucher for a free fountain drink from the Ozarks Medical Center cafeteria as a way to recognize your excellent service.

Don’t fret if you are at a rural clinic, just contact your clinic manager and they will make sure you are recognized for your efforts, also. Thank you for rep-resenting OMC proudly! #IamOMC #BeTheChange

Behavioral Healthcare receives Customer Service Award

Behavioral Healthcare recently received an award for the “Most Improved Customer Service” for the first quarter from the OMC Medical Group based on Press Gainey scores.

The BHC staff even received a special per-formance from Jimmy Buffett at their monthly meeting on Friday!

July 12, 2019 4

You Rock! These individuals’ You Rock cards were shared with Public Relations:

OMC Mountain View staff“Today I came in for an ‘elderly care’ checkup. I was nervous and a bit aggitated. You all were fabulous! You all put me at ease, thank you! The kindness and professionalism of all was gratifying, soothing and I acutally sort of had a good time. That is so

weird, but thank you all!”~from a patient

Donna Green ~ Med Surg“Donna took medications to patient at home since they left tham at the hospital. Home Health was working with the patient

and would have been happy to do that, but she went above and beyond to do so for the patient. Thank you!”~from a coworker

Preston and Nathan ~ IT Network Admin“Preston and Nathan recently helped us problem solve an access issue at Urgent Care. From the time I sent in a ticket to the

completion of our project, they were diligent in exploring options until we found a way to provide better access to our patients.”

~from a coworker

Bryan Hathcock ~ Rehab“Bryan was so supportive and always showed pride with me when I did well. A great listener and friendly! I so enjoyed doing

therapy with him. Thank you for your help!”~from a patient

Stephanie ~ Pharmacy “Stephanie went above and beyond to ensure that my child had her seizure medicine refilled for a holiday weekend. The phar-

macy staff is amazing and ensures patients have the proper meds when needed. So thankful for all these ladies do!”~from a coworker

Kari Rogers ~ Nursing“Kari spent many days in our office over the past several months while we had several nurses out for various reasons. We are

so thankful for the help through this hard time!”~from a coworker

Kevin McMurray ~ Plant Ops“Whenever we have a problem in the clinic, Kevin is always quick to respond and happy to help us! We appreciate you Kevin!”

~from a coworker

Tiffany Chaplin ~ BHC“I had a patient that was having chest pain and shortness of breath. Tiffany was quick to action, assisted me in obtaining oxy-

gen for the patient and provided emotional support not only to the patient but also her husband. Awesome job!!”~from a provider

LaDonna Caraway ~ BHC“There was a patient that had to go to the ER via EMS from the clinic due to chest pains and shortness of breath. The patient uses a motorized chair and was concerned and didn’t want to leave the chair so Ladonna walked the motorized chair up to

OMC ER for the patient. Awesome job!” ~from a provider

July 12, 2019 5

What’s happening at OMCJuly 16 (6-8 p.m.): OMC’s Heart Saver Infant CPR Class covers basic resuscitation skills on an infant. Recom-mended during the third trimester of pregnancy or after the infant is birth to one year old. Call 256-9111, exten-sion 6440 to register or for details.

July 25 (4:30 p.m.): Free School Athletic Physicals Shaw Medical Building, 1111 Kentucky Ave., West Plains. Student athletes must have a signed consent form to participate. Form can be found at: https://www.ozarksmed-icalcenter.com/documents/events/physicals-form.pdf

Aug. 6 (6 p.m.): OMC’s New Parent Skills Class is recommended during the third trimester of pregnancy and covers self-care, baby care, infant bathing, safety, immunizations, and circumcision. Call 256-9111, extension 6440 to register or for details.

Aug. 7 (9 a.m.): OMC’s Smoking Cessation Class is a free eight-week program. Registration is required and space is limited. Call 417-257-5959, extension 6905.

Aug. 16 (12-6 p.m.): OMC and Community Blood Center of the Ozarks Blood Drive at OMC Parkway Center. Walk in, call 1-800-280-5337, or visit https://www.cbco.org/donate-blood/to make an appointment.

Aug. 20 (6 p.m.): OMC’s Preparing for Breastfeeding Class provides the expectant mother with important in-formation needed to breastfeed her new baby. Call 256-9111, extension 6440 to register or for details.

Aug. 24 (8 a.m.): OMC’s Prepared Childbirth Class is recommended during the second trimester of pregnancy. The goal of this class is to prepare the expectant mother for all aspects of labor and delivery. Call 256-9111, extension 6440 to register or for details.

Aug. 27 (6-8 p.m.): OMC’s Heart Saver Infant CPR Class covers basic resuscitation skills on an infant. Recom-mended during the third trimester of pregnancy or after the infant is birth to one year old. Call 256-9111, exten-sion 6440 to register or for details.

Thank You Lord, for Your

enduring love. Thank

You for Your promises to

always be near us in our

times of need. You give us

strength and wisdom for

each new day. You will never forsake us. In

the Name of Jesus we pray. Amen

Weekly Prayer brought to you by the

OMC Chaplains

July 12, 2019 6

OMC Cafeteria Lunch Menu Monday: Entrée: Spaghetti & Meatballs, Polish Sausage & Potatoes Starches & Veg: Spinach, Sweet Peas Pizza: Three Cheese Soup: Minestrone or Chicken Tortilla

Tuesday: Entrée: Pot Roast, Ham Starches & Veg: Potato Wedges, Carrots, Squash Pizza: Pepperoni Soup: Loaded Baked Potato or Stuffed Pepper Soup

Wednesday: Entrée: Chili Frito Pie, Enchiladas Starches & Veg: Mexican Rice, Aztec Corn, Refried Beans Pizza: Meat Lovers Soup: Garden Vegetable or Broccoli and Cheese

Thursday: Entrée: Sesame Chicken, Maple Pork Loin Starches & Veg: Fried Rice, Broccoli, Diced Carrots Pizza: Vegetarian Soup: Tomato Basil or Bacon Corn Chowder

Friday: Entrée: Fried Catfish, Open Faced Roast Beef Starches & Veg: Mashed Potatoes, Pork ‘n Beans, Corn, Cornbread Pizza: Classic Soup: Broccoli Cheddar Cheese or Homestyle Chicken & Rice

OMC Cafeteria HoursMonday-FridayBreakfast: 7:00 a.m. - 10:00 a.m.Lunch: 11:00 a.m. - 2:30 p.m.Dinner: 4:00 p.m. - 7:00 p.m. (Hot Food available 4:00-6:00 p.m.)Holidays & WeekendsBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.)

DAILYSalad Bar • Sandwich Bar • Fresh FruitPizza • Desserts • Chips & CandyBottled & Fountain Drinks • Coffee & Hot Chocolate