Ok Quality Conference 2012

7/30/2019 Ok Quality Conference 2012

1/20

A T

A M A A T

osts the irst Annual

resented By

Thursday, December 6, 2012

Design is not just what it looks and feels like....design is how it works. - Steve Jobs

Devon Energy Center50th Floor, Downtown Oklahoma City

SHARING OF BEST

PRACTICES CONFERENCE


2/20

THE CHICKASAW NATION

U N I T E D W E T H RIVE

BILL ANOATUBBY, GOVERNOR

WWW.CHICKASAW.NET


3/20

DEAR GUESTS.....

Some of you may not be familiar with the klahoma uality oundation. The oundations mission isto help klahoma organizations become more competitive and improve results through performance excellence.ince 199, we have worked with hundreds of klahoma companies and organizations in their pursuit of continuousimprovement and performance excellence. eve trained over 1,000 examiners using the Malcolm Baldrige Criteriafor erformance xcellence. n total, thousands of employees, business owners and managers have been positivelyimpacted by the klahoma uality oundation, one of the premier state quality award programs in the nited tates.

WelcomeDQGWKDQN \RX VRPXFKIRU DWWHQGLQJ WRGD\VUVWDQQXDO 6KDULQJRI%HVW3UDFWLFHV &RQIHUHQFHe are absolutely delighted to have you as our guest today. This event is intended to provide you the

opportunity to learn best practices from other klahoma companies and organizations

that are widely considered to be role models in their respective industries.

The conference agenda is structured around the Fallin For Business urveys Top 10([HFXWLYH&KDOOHQJHV&RQIHUHQFH VHVVLRQV ZLOO IRFXV RQ PDQDJLQJ FRUSRUDWH UHSXWDWLRQ PDQDJLQJ LQ DQ XQSUHGLFWDEOH HFRQRPLF

climate, improving customer loyalty/retention, keeping pace with the competition and integrating innovation,

creating a culture for innovation, and retaining the best talent. These are all issues that 0or more of the allin or Business respondents reported as top challenges.

ur award recipients add measurable value to klahomas economy. ere are the facts: inners in all business sectors create more jobs.

ealth care winners haveORZHUUDWHVRIPRUWDOLW\DQGFRPSOLFDWLRQVKLJKHUSURWPDUJLQV

and higher improvement levels. mall business winners have demonstrated LQFUHDVLQJVDOHVSURWVDQGPDUNHWVKDUH

ducation organization winners PRUHHIIHFWLYHO\LPSURYHUHDGLQJDQGPDWKHPDWLFVSURFLHQF\DQG

graduation rates.

The klahoma uality oundation is one of those best kept secrets that is right here in our state - ready, willingand able to help organizations establish a foundation for performance improvement. e welcome you to learn more aboutXVDWWHQGVRPHRIRXUHYHQWVLQDQGEHVXUHWRSDVVDORQJRXULQIRUPDWLRQWR\RXUFROOHDJXHV

armly,eather riswold, xecutive irector


4/20

Check InNetworkingContinental Breakfast

elcome - North Ballroom

Terry May, C of MSA/ Chair, klahoma uality oundation

Creating a Culture for Innovation - North Ballroom

avid oods, C, iAnt artnersBrent ouglas,resident, iAnt artners

Networking Break - Exhibit all

eeping Pace with the Competition & Integrating Innovation - Breakout Room 1-2

on Betz, resident, 8QLYHUVLW\RI&HQWUDO2NODKRPD-ession acilitator

Panelists: Evan Anderson, C & ntrepreneur, 2VHEHUJ//&Brian Byrnes, Senior Marketing & Sales,%$V2NODKRPD&LW\7KXQGHU

Sandra Payne, egional of Marketing & Communications, 66+HDOWK&DUHRI2NODKRPDChuck Prucha, C & resident, klahoma Manufacturing Alliance

Chris Reen, resident, 238%&2&RPPXQLFDWLRQV*URXS

Retaining the Best Talent - Breakout Room 3-4

Allyson Young, irector, Management,010 Baldrige Award ecipient


Managing Your Corporate Reputation - Breakout Room 1-2

ave opez, 2NODKRPD6HFUHWDU\RI&RPPHUFH-ession acilitatorPanelists:Jacque iegel, C & Senior xecutive , &RSSHUPDUN%DQN

Bruce awrence, C & resident, T ealtheith Paul, resident,A ood gg ining roup

Stuart Sullivan, C & ice resident - inance, 4XLN7ULS&RUSRUDWLRQRonnie Irani, C, xploration & resident, B

&RQIHUHQFH$JHQGD2YHUYLHZ

7:15am - 8:00am

8:00am - 8:20am

8:20am - 9:15am

9:15am to 9:30am

9:30am - 10:15am

9:30am - 10:15am

10:15am - 10:30am

10:30am - 11:15am


5/20

Customer oyalty & Retention...Its All About Moments & ow They Matter - Breakout Room3-4

Pete inemiller, Senior uest elations, %$V2NODKRPD&LW\7KXQGHU


AMA AITY AARS & NCEN/W*HQHUDO%UXFH/LWFKHOG, Commander Air orce Sustainment Center, Tinker Air orce Base

uncheon Address:riving to the ew ormal

Mary allin, overnor of klahomaComments & klahoma uality Awards resentation


Managing in an npredictable Economic Climate - Breakout Room 1-2

an Collard, Business evelopment eader, tuder roup, 010 Baldrige Award ecipient

etting Acquainted with Baldrige Criteria - Breakout Room 3-4

Jennifer Puckett, uality oundation Trainer Board Member


Turning Innovation Into ollars - Breakout Room 1-2

avid oods, C, iAnt artnersBrent ouglas, resident, iAnt artners

here o e o rom ere? Taking the Baldrige Criteria to the Next evel - Breakout Room 3-4

Allyson Young, irector, Management,010 Baldrige Award ecipient

Networking our - Exhibit all

10:30am - 11:15am

11:15am - 11:30am

11:30am - 1:00pm

1:00pm - 1:15pm

1:15pm - 2:00pm

1:15pm - 2:00pm

2:00pm - 2:15pm

2:15pm - 3:00pm

2:15pm - 3:00pm

3:00pm - 4:00pm


6/20

Creating a Culture for Innovation - Opening Session8:20am - 9:15am - North Ballroom

Retaining the Best Talent9:30am - 10:15am - Breakout Room 3-4Intended Audience: Human Resources Professionals

Keeping Pace with the Competition & Integrating Innovation9:30am - 10:15am - Breakout Room 1-2

Intended Audience: Leadership - Senior Executives, Small Business Owners/Operators, Key Decision Makers

avid oods, &(2*L$QW3DUWQHUVBrent ouglas, resident, iAnt artners

resenter: Allyson Young, irector, Management, 010 Baldrige Award ecipient

on Betz,3UHVLGHQW8QLYHUVLW\RI&HQWUDO2NODKRPDession acilitatoranelists: Evan Anderson,&(2(QWUHSUHQHXU2VHEHUJ//&; Brian Byrnes, enior Marketing

ales,%$V2NODKRPD&LW\7KXQGHU; Sandra Payne, 3RIDUNHWLQJ&RPPXQLFDWLRQV66

+HDOWK&DUHRI2NODKRPD; Chuck Prucha,&(23UHVLGHQW2NODKRPDDQXIDFWXULQJ$OOLDQFH

Chris Reen,3UHVLGHQW238%&2&RPPXQLFDWLRQV

reat culture wins. t is what sets apart the truly innovative organizations of the world from

the also-rans. nfortunately, most organizations take culture for granted as something that

just happens. n this discussion, we will delve into the importance of culture to an organizations growth, and focus onthe tools and mindset needed to create a true culture of innovation.

7RGD\VZRUNSODFHLVUDSLGO\FKDQJLQJDQGZLWKHUFHFRPSHWLWLRQLQGXVWU\ZLGHUHWDLQLQJWDOHQWFDQEHDVWUXJJOHrganizations spend an enormous amount of money finding and hiring the right talent. et, these

same organizations may not spend the same amount of time retainingthat talent.

e often think of competition and innovation separately. A little creativity and a competitive

spirit can pave the way for innovation. But, your companys latest improvement may quickly be copied and improvedupon by your competitors. This reality of todays highly interconnected and competitive business environment makesLQWHJUDWLQJLQQRYDWLRQLQWR\RXURUJDQL]DWLRQVGDLO\ZRUNDQGFXOWXUHHVVHQWLDOHHSLQJ3DFHZLWKWKH&RPSHWLWLRQwill help guide you to make meaningful change to systematically improve your organization and stay competitive.

- ow to understand your organizations uniqueness and leverage it as a driver for innovation.- The keys to engaging employees in a culture of innovation.- aining clarity around your role as a leader in developing and sustaining a culture of innovation.

Session bjectives:

([DPLQHPHWKRGVXVHGWRFUHDWHDPRWLYDWLRQDOFOLPDWHIRUHDFKHPSOR\HH&UHDWHVKDUHGJRDOVDQGIRVWHUcollaboration.

- etermine ways to understand the workforce climate and adjust accordingly.&RQWLQXRXVFRDFKLQJGDLO\FRDFKLQJFKDUWVV

- inking the mission, expectations, erformance and measures&UHDWLQJDQHPRWLQRDOFRQQHFWLRQZLWKWHDPPHPEHUVWR\RXUEUDQGVHOHFWLRQRQERDUGLQJSURFHVVHV

Session bjectives:- earn how to recognize innovation and what impredes it.- etermine methods udsed to integrate innovation into daily work cycles.- earn how organizations innovate to not only keep pace with but to outperform their competition.

Session escription:

Session escription:

Session escription:

Session bjectives:


7/20

Session escription:

Session escription:

Managing Your Coporate Reputation10:30am - 11:15am - Breakout Room 1-2Intended Audience: Leadership - Senior Executives, Small Business Owners/Operators, Key Decision Makers

ave opez, 2NODKRPD6HFUHWDU\RI&RPPHUFH - Session acilitator

DQDJLQJDQRUJDQL]DWLRQVUHSXWDWLRQKDVEHFRPHLQFUHDVLQJO\GLIFXOWZLWKWKHDGYHQWRIVRFLDOPHGLDDQG WKH

digital age. riven by societys ever higher expectations of ethics and honesty, corporate behavior is being

scrutinized as never before. et, additional rules, policies and laws cannot generate good character. There are someULJKWDQGZURQJZD\VWRGREXVLQHVVDQG\RXUFRPSDQ\VDSSURDFKHVDQGSUDFWLFHVZLOOUHHFWLWVXQGHUO\LQJ

philosophy.

Session bjectives:

- dentify some proactive methods to manage corporate reputation.- xamine techniques organizations use to cultivate ethical behavior system-wide.- iscover how senior leaders can effectively demonstrate an ethical approach to organizational leadership.

anelists: Jacque iegel,&226HQLRU([HFXWLYH3&RSSHUPDUN%DQNBruce awrence,

&(23UHVLGHQW7(*56+HDOWKeith Paul,resident,$*RRG(JJ'LQLQJ*URXS

Stuart Sullivan, &)23)LQDQFH,4XLN7ULS&RUSRUDWLRQ; Ronnie Irani, &(25

xploration & resident of B

Customer Loyalty & Retention...Its All About Moments & How They Matter10:30am - 11:15am - Breakout Room 3-4Intended Audience: Human Resources Professionals, Customer Service Professionals

resenter: Pete inemiller, 6HQLRU3*XHVW5HODWLRQV%$V2NODKRPD&LW\7KXQGHU

3HRSOHGRQRWUHPHPEHUGD\VWKH\UHPHPEHUPRPHQWVRPHQWVDWWHU


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Session escription:

Session escription:

Managing in an Unpredictable Economic Climate1:15pm - 2:00pm - Breakout Room 1-2Intended Audience: Leadership - Senior Executives, Small Business Owners/Operators, Key Decision Makers

Getting Acquainted with the Baldrige Criteria1:15pm - 2:00pm - Breakout Room 3-4Intended Audience: Continuous Improvement & Quality Professionals; those interested in learning more about Baldrige

resenter: an Collard,Business evelopment eader, tuder roup,010 Baldrige Award ecipient

resenter: Jennifer Puckett, uality oundation Trainer Board Member

npredictable economic times call for business to assess their capacity for suvival. They may need to be preparedto embrace and possibly implement sudden change. hen it comes to leading your organization through turbulenttimes, success comes from Alignment, Action and Accountability.

Building a high-performing and sustainable business can at times seem fairly elusive for those who are working

every day to ensure its success. Many of todays success strategies may be different from what they were just

ten years ago. et, when it comes to what works, quality and peformance excellence are never out of date. The

%DOGULJH&ULWHULDDUHGHVLJQHGWRHQKDQFHFRPSHWLWLYHQHVVE\HQFRXUDJLQJRUJDQL]DWLRQVWR IRFXVRQ WKHWLPHOHVV

strategy of continuous improvement.

Session bjectives:

- earn to align your leadership mindset and resources to create a consistent experience for both your workforceand your customers.

- xamine how to take the right actions quickly and precisely and deploy new approaches throughout theorganization.

- earn to create systems and processes that hold people accoutnable for executing well.

Session bjectives:

/HDUQVRPHRIWKHNH\HOHPHQWVRIHDFKRIWKHVHYHQ%DOGULJH&ULWHULDFDWHJRULHV/HDUQKRZWKH&ULWHULDXHVWLRQVFDQKHOSJXLGH\RXURUJDQL]DWLRQVPDQDJHPHQWDQGRSHUDWLRQV8QGHUVWDQGKRZXVLQJWKH&ULWHULDFDQLPSURYH\RXURUJDQL]DWLRQ

, . .


9/20

Session escription:

Session escription:

Turning Innovation Into Dollars2:15pm - 3:00pm - Breakout Room 1-2Intended Audience: Leadership - Senior Executives, Small Business Owners/Operators, Key Decision Makers, Marketing

Executives, Business Development Executives

Where Do We Go From Here? Taking the Baldrige Criteria to the Next Level2:15pm - 3:00pm - Breakout Room 3-4

Intended Audience: Senior leaders responsible for Quality/Baldrige journey; Quality Professionals

resenters: avid oods,&(2*L$QW3DUQWHUVBrent ouglas,resident, iAnt arnters

resenter: Allyson Young, irector, Management, 010 Baldrige Award ecipient

An organizations ability to manage, organize, cultivate and nurture creative thinking is directly linked to growth and

achievement. nnovation is the primary force that can launch a company as an industry leader and keep it ahead of itscompetition. owever, in many organizations there is no shortage of great ideas. n fact, there can often be idea

RYHUORDG2UJDQL]DWLRQVWKDWJURZVXFFHVVIXOO\KDYHGHYHORSHGZD\VWROWHUWKURXJKDQGXQFRYHUWKHUHDOO\JUHDWLGHDVDQGWRGHYRWHWKHQHFHVVDU\UHVRXUFHVWRWKHPVRWKH\FDQRXULVKQWKLVVHVVLRQZHZLOOIRFXVRQWKHWRROVDQGWULFNVneeded to make that happen.

'R\RXKDYHXHVWLRQVDERXWWKH%DOGULJHFULWHULDWKDW\RXQG\RXUVHOIFRQWLQXDOO\DVNLQJ"I\RXURUJDQL]DWLRQKDValready chosen to follow the Baldrige criteria as your organizations systematic management framework, you will wantto learn more about taking criteria implementation to the next level.

Session bjectives:

- ow to differentiate between great ideas and great opportunities.- ow to say to great ideas that arent great opportunities.+RZWRWHDFKWKHRUJDQL]DWLRQWROWHUDQGXQFRYHUWKHRSSRUWXQLWLHVZLWKRXW\RX

Session bjectives:

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10/200


11/20


12/20

Metro Tech is your one-stopcenter for business success!

ur conomic Developmentcoordinators have worked withorganizations of all sizes in nearlyevery industry. They have theexperience and resources tohelp your business. Metro Techwill conduct a needs analysis toidentify your training needs.

or more information email:

[email protected]

or visit www.metrotech.edu

Customized Training for Business

-RESUROLQJIRUVHOHFWLRQRIHPSOR\HHV

Developing or revising a strategic plan

ntegrating new technology

Training your employees

Customized services may include:

mplementing quality principles in your company

Business consulting

Business ncubators

afety training

uccession planning

2013 Executive earning Series: klahomas ot Talent!7KH2NODKRPD4XDOLW\)RXQGDWLRQ24)LQYLWHV\RXWRSDUWLFLSDWHLQWKH

xecutive earning Series: klahomas ot Talent!

To share best practices that stimulate business growth and development in klahoma.

The will facilitate a series of tours which feature successful organizations

that are prior Baldrige and klahoma uality Award recipients Tours include presentations which coverthe essential components of exceptional management practices: organizational leadership, strategic

planning, workforce engagement, customer service, process improvement, and data analysis.

njoy the opportunity to network and participate in best practices sharing with some of

klahomas premier public and private sector leaders. ou will also learn business practices that

are credited with producing thrilled customers, highly engaged employees, and improved outcomes acrossall industries.

Calendar:essions start at 10am and will conclude by pm. unch will be provided.

riday, ebraury 8th

riday, March 8thriday, April 5th

riday, September 13th

riday, ctober 4th

riday, November 15th

MESA, Tulsa

St. Anthony, klahoma CityJenks Public Schools, Jenks

Bama Companies, Tulsa

Boeing Air ogistics, klahoma City

Metro Technology Center, klahoma City

Cost: The cost for each session is . ou provide your own transportation to and from sites.nroll and pay atwww.klahomauality.comExecutiveSeriesor

contact at:[email protected]

Purpose:

Program verview:

hat You ain rom Participating:

2


13/20

&RQIHUHQFH6SHDNHUV3DQHOLVWVEvan Anderson

U$QGHUVRQLVWKH&RIRXQGHURI2VHEHUJ//&WKHIDVWHVWJURZLQJGDWDDQDO\WLFVFRPSDQ\IRURLODQGJDVH[-SORUDWLRQLVWVLQ2NODKRPD2VHEHUJEHOLHYHVLQWKHSULQFLSOHRIGHVLJQLQJVRIWZDUHWKDWDPSOLHVLQJHQXLW\DQGexperience instead of attempting to replace it. nder Mr. Andersons leadership, seberg has grown from an

early stage startup to a company with over clients including several of klahomas largest independents. n theUVWPRQWKVVLQFHFRPPHUFLDOL]LQJLWVVRIWZDUH2VHEHUJKDVJDLQHGRYHUH[SORUDWLRQLVWHQGXVHUVRUHthan 0 of prospective clients become a customer of sebergs within days of an initial meeting. resviously,FRPDQDJHG)RXUVHDV([SORUDWLRQ//&XQGHU&KDUOHV)KDUGLQJUDVXEVLGLDU\RI+DUGLQJ6KHOWRQQF

hile at our eas, he was responsible for our eas holdings in klahoma, operating over 100 wells spanning,000 acres in more than 0 counties throughout the Anadarko Basin. Mr. Anderson holds a Bachelor of Arts fromuke niversity.

8QLYHUVLW\RI&HQWUDO2NODKRPD3UHVLGHQW'RQ%HW]3K'KDVHQR\HGDGLVWLQJXLVKHGFDUHHULQKLJKHGXFDWLRQWKDWspans more than 0 years. e is also known for his diplomacy skills developed through his international activities,PRVWQRWDEO\ZLWKWKH8QLWHGDWLRQVDQGLWVDIOLDWHGQRQJRYHUQPHQWRUJDQL]DWLRQV(QKDQFLQJWKDWUHSXWDWLRQKHFXUUHQWO\LVVHUYLLQJDWKUHH\HDUWHUPRQWKHQWHUQDWLRQDO$VVRFLDWLRQRI8QLYHUVLW\3UHVLGHQWV$83H[HFXWLYH

FRPPLWWHHDQGDVFKDLURILWVRUWK$PHULFDQ&RXQFLOSUHVLGHQW%HW]ZDVVHOHFWHGWRDWWHQGWKH)XOOEULJKW+D\V6HPLQDUIRU3UHVLGHQWV6FKRODUKHOGLQ2PDQDQGRUGDQ3ULRUWRUHWXUQLQJWR&HQWUDOKHVHUYHGDVSUHVLGHQWRIRUWKHDVWHUQ6WDWH8QLYHUVLW\LQ7DKOHXDK2NODVLQFHXO\%HIRUHWKDWKHVHUYHGDVFKDQFHOORUDWWKH8QL-versity of isconsin-iver alls from 00 until his appointment at ortheasetern, and as provost and vice presidentIRU$FDGHPLF$IIDLUVDW3DOPHU&ROOHJH'HYHQSRUWRZDIURP

Mr. Byrnes joined the Thunder organization as vice president of sales and marketing in April 005 and was

SURPRWHGWRKLVFXUUHQWSRVLWLRQLQXQH%\UQHVUHVSRQVLELOLWLHVLQFOXGHRYHUVLJKWRIWLFNHWVDOHVUHWHQWLRQDQGRSHUDWLRQVOX[XU\VXLWHVDOHVDQGKRVSLWDOLW\PDUNHWLQJDQGFRPPXQLFDWLRQVVWUDWHJLHVVXFKDVEUDQGPDQ-agement, advertising, promotions, graphic design, digital media, e-commerce and event presentation.

&DSLWDOL]DLQJRQWKHXQLXHSODWIRUPRIEHLQJ2NODKRPDVUVWSHUPDQHQWSURIHVVLRQDOVSRUWVWHDP%\UQHVKDVOHGthe development of unique programming to extend the Thunder brand throughout the state. reviously, ByrnesVHUYHGDVH[HFXWLYHYLFHSUHVLGHQWRIEXVLQHVVRSHUDWLRQVIRUWKH+V3KRHQL[&R\RWHV3ULRUWR RLQLQJWKH

&R\RWHV%\UQHVEXLOWQHDUO\\HDUVRIH[SHULHQFHZLWKWKH+/V'DOODV6WDUVDQG/%V7H[DV5DQJHUV%\UQHV

is a graduate of t. Marys niversity in an Antonio.

As resident of iAT artners, Mr. ouglas loves to help companies unlock the secrets of organizational andOHDGHUVKLSJURZWK'RXJODVEHJDQKLVFDUHHUDVDQHOHFWULFDOHQJLQHHUEXWODWHUPRYHGLQWRVLJQLFDQWOHDGHUVKLSUROHVVHUYLQJDV&22IRUWZRWHFKQRORJ\FRPSDQLHVDQGDVLFH3UHVLGHQWRI2SHUDWLRQVIRUDJOREDOFRQVWUXFWLRQproducts company prior to joining iAT. uided by his experience in leading organizations and augmented bythe formal training he received as an electical engineer, ouglas brings a unique perspective to his work with

companies and leaders across the nited tates. e focuses not just on developing the right strategy, but also onconverting that strategy into the activities that lead to growth. e is an accomplished strategist and leadership

DGYLVRUDQGLVFXUUHQWO\FRDXWKRULQJDERRNHQWLWOHG7KHQVLJQLFDQW&(27KH$UW6FLHQFHRI7UDQVIRUPD-tional eadership.

U&ROODUGLVDIRUPHUKRVSLWDORSHUDWRUZKRRLQHG6WXGHU*URXSDQLQWHUQDWLRQDOO\NQRZQKHDOWKFDUHFRQVXOWLQJUPLQDIWHUOHDGLQJWKUHHFRQVHFXWLYHWXUQDURXQGVIRUDSXEOLFO\WUDGHGKRVSLWDOV\VWHP$VDFKDPSLRQRILPSURYHPHQWLQLWLDWLYHVZLWKLQKLVKRVSLWDOJURXS&ROODUGVUROHRIFKDQJHDJHQWIRVWHUHGVXFFHVVLQKLVWXUQDURXQG

ZRUN%\LPSOHPHQWLQJWKH6WXGHU*URXSVDSSURDFKWRH[FHOOHQFH&ROODUGKHOSHGKLVOHDGHUVKLSWHDPDQGRUJDQL-]DWLRQPRYHIURPODVWWRUVWDPRQJFRPSDQ\SHHUVLQFRPPXQLW\VDWLVIDFWLRQDQGWKSHUFHQWLOHLQRXWSDWLHQWVDWLVIDFWLRQDOORIZKLFKHDUQHGWKHPWKHLUFRPSDQ\VGLYLVLRQ+LJK)LYHDZDUGLWKLQ6WXGHU*URXS&ROODUGKDVOHGUXUDOHQJDJHPHQWVDVZHOODVODUJHV\VWHPHQJDJHPHQWVOLNH&RPPXQLW\+HDOWK6\VWHPVDQG%D\ORU+HDOWK&DUH6\VWHP+HKDVDOVROHGDFDGHPLFHQJDJHPHQWVDWWKH8QLYHUVLW\RI&KLFDJRDQG28HGLFLQHQ

tuder roup was named mall Business recipient of the Malcolm Baldrige ational uality Award.

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anker as one of the Most owerful omen in Banking and has been named twice as one of the omen to atch.

on Betz

an Collard

Jacque iegel

Brent ouglas

Brian Byrnes


14/20

6DQGUD3D\QHLV5HJLRQDO3RIDUNHWLQJDQG&RPPXQLFDWLRQVIRU66+HDOWK&DUH2NODKRPD6KHKDVRYHU0 years of experience in strategy development, marketing, advertising, and public relations, and she serves as aFRQWLQXRXVXDOLW\LPSURYHPHQWLQVWUXFWRUIRU66+HDOWK&DUH6DQGUDOHGWKHWHDPUHVSRQVLEOHIRU66+HDOWK&DUH2NODKRPDDSSO\LQJIRUDQGEHLQJKRQRUHGZLWKWKH2NODKRPD4XDOLW\$ZDUGIRU([FHOOHQFH6KH

JUDGXDWHGZLWKKRQRUVIURPWKH8QLYHUVLW\RI&HQWUDO2NODKRPDZLWKDDVWHULQ%XVLQHVV$GPLQLVWUDWLRQDQGDBachelor of Business Administration in Marketing. andra served two years on the Board of xaminers for theDOFROP%DOGULJHDWLRQDO4XDOLW\$ZDUGDQGFXUUHQWO\VHUYHVRQWKHDGYLVRU\%RDUGIRUWKH5HGEXG&ODVVLFDQGWKH%RDUGIRUWKH2NODKRPD4XDOLW\)RXQGDWLRQ6KHLVDJUDGXDWHRI/HDGHUVKLS2&&ODVVDQGDPHPEHURIWKH+RVSLWDO3XEOLF5HODWLRQVDUNHWLQJ6RFLHW\LQ2NODKRPD6DQGUDZDVKRQRUHGDVDRXUQDO5HFRUGRPDQof the ear 0 Making a ifference in 010.

UUDQLLV3UHVLGHQW&(2RI5([SORUDWLRQ3URGXFWLRQ3ULRUWRIRUPLQJ55RQQLHZDV6HQLRU3DQGeneral Manager of the estern Business nit for ominion, a ortune 00 company. rior to ominion,5RQQLHVHUYHGDV([HFXWLYH3IRU/RXLV'UH\IXVDWXUDO*DV&RUSUDQLHDUQHGKLV%DFKHORURI6FLHQFHGHJUHH

LQ&KHPLVWU\IURP%RPED\8QLYHUVLW\QGLD+HDOVRKROGVD%DFKHORUVDQGDDVWHUVGHJUHHLQ3HWUROHXP(QJL-QHHULQJIURPWKH8QLYHUVLW\RI2NODKRPDDQGDQ%$IURP2NODKRPD&LW\8QLYHUVLW\+HKDVDOVRFRPSOHWHGWKHManagement rogram offered by the AA in conjunction with arvard niversity. rani serves on the board of theHZERXUQH6FKRRORI3HWUROHXP*HRORJLFDO(QJLQHHULQJDQGWKH6DUNH\V(QHUJ\&HQWHUDWWKH8QLYHUVLW\RI2NODKRPDUUDQLLVFXUUHQWO\VHUYLQJDV&KDLUPDQRIWKH/RQJ5DQJH3ODQQLQJFRPPLWWHHZLWKWKH23$DQG&KDLUPDQRIWKH2NODKRPD(QHUJ\5HVRXUFHV%RDUG

/W*HQHUDO%UXFH$/LWFKHOGLV&RPPDQGHURIWKH$LU)RUFH6XVWDLQPHQW&HQWHU$)6&$LU)RUFHDWHULDO&RP-PDQG$)&7LQNHU$LU)RUFH%DVH2$V$)6&&RPPDQGHUKHHQVXUHVWKH&HQWHUSURYLGHVRSHUDWLRQDO

SODQQLQJDQGH[HFXWLRQRI$LU)RUFH6XSSO\&KDLQ0DQDJHPHQWDQG'HSRW0DLQWHQDQFHIRUDZLGHUDQJHRIDLUFUDIWHQJLQHVPLVVLOHVDQGFRPSRQHQWLWHPVLQVXSSRUWRI$)0&PLVVLRQV+HLVUHVSRQVLEOHIRURSHUDWLRQVZKLFKVSDQthree air logistics complexes, three air base wings, two supply-chain management wings, and multiple remote

operating locations, incorporating more than ,000 military and civilian personnel. n addition, he oversees instal-ODWLRQVXSSRUWWRPRUHWKDQSHUVRQQHOZRUNLQJLQDVVRFLDWHXQLWVDWWKHWKUHH$)6&EDVHV*HQ/LWFK-HOGHQWHUHGWKH$LU)RUFHLQDVDGLVWLQJXLVKHGJUDGXDWHIURPWKH527&SURJUDPDWRUZLFK8QLYHUVLW\ermont. is career spans diverse logistics and acquisition assignments supporting weapon systems at wing,

PDRUFRPPDQG$LU6WDIIDQGWKHRLQW6WDIIOHYHOV+HKDVFRPPDQGHGVXDGURQJURXSOHYHOVLQDGGLWLRQWRFRP-PDQGLQJWZRZLQJVDQGZDVWKH'LUHFWRURI/RJLVWLFV+HDGXDUWHUV3DFLF$LU)RUFHV+LFNDP$)%+DZDLL3ULRU

WRKLVFXUUHQWDVVLJQPHQWKHZDVWKHFRPPDQGHU2NODKRPD&LW\$LU/RJLVWLFV&HQWHU7LQNHU$)%2

Sandra Payne

Jennifer Puckett

Ronnie Irani

t. eneral%UXFH/LWFKHOG

Bruce awrence

HQQLIHU3XFNHWWUVWOHDUQHGDQGEHFDPHHQWKXVLDVWLFDERXWFRQWLQXRXVLPSURYHPHQWVWUDWHJLHVDQGWRROVGXULQJKHUUVWWHUPRQWKH2NODKRPD&LW\3XEOLF6FKRRO%RDUGLQ7RHQKDQFHKHUXQGHUVWDQGLQJRIRUJDQL]DWLRQDODQGprocess improvement strategies from the board perspective, she served as a Malcolm Baldrige ational uality Awardexaminer for the next three years. uring that time, she also served as a judge for the klahoma uality Award. nceVKHUHWLUHGIURPWKH2NODKRPD&LW\3XEOLF6FKRRO%RDUGRI(GXFDWLRQVKHVHUYHGIRUWZR\HDUVDVDQ24$H[DPLQHUDQGWHDPOHDGHUHQQLIHURLQHGWKH24$%RDUGLQDQGLVFXUUHQWO\LQYROYHGLQKHOSLQJWUDLQVWDWHH[DPLQHUVLQWKHSURFHVVRIXQGHUVWDQGLQJDQGDSSO\LQJWKH%DOGULJH&ULWHULDHQQLIHUUHFLHYHGKHUXULV'RFWRUDWHIURPWKH8QL-YHUVLW\RI2NODKRPD&ROOHJHRI/DZDQGVHUYHVDVDQDGXQFWSURIHVVRURI%XVLQHVV/DZDW2NODKRPD&LW\8QLYHU-sitys Meinders chool of Business.

U/DZUHQFHLVWKH3UHVLGHQWDQG&KLHI([HFXWLYH2IFHURI7(*56+HDOWK2NODKRPDVODUJHVWKHDOWKFDUHsystem. is responsibility encompasses T hospitals across klahoma, which includes T BaptistHGLDO&HQWHUDQG7(*566RXWKZHVWHGLFDO&HQWHULQ2NODKRPD&LW\7(*56+HDOWKLVDQ2NODKRPDRZQHGQRWIRUSURWKHDOWKV\WHPHPSOR\LQJRYHUVWDWHZLGH6LQFHRLQLQJ7(*56LQ0U/DZUHQFHKDVVHUYHGDV3UHVLGHQWRI7(*56%DSWLVWDQG7(*566RXWKZHVWHGLFDO&HQWHUVDQG([HFXWLYHLFH3UHVLGHQWDQG&KLHI2SHUDWLQJ2IFHURI7(*56+HDOWK3ULRUWRRLQLQJ7(*56KHZDV6HQLRULFH3UHVL-GHQWDQG&KLHI2SHUDWLQJ2IFHUIRU%DSWLVW+HDOWKLQRQWJRPHU\$ODEDPDIURPDQGVHUYHG\HDUV

DVLFH3UHVLGHQWDW%DSWLVW+HDOWK6\VWHPLQ/LWWOH5RFN$UNDQVDV+HUHFHLYHGDDVWHUV'HJUHHLQ+HDOWK&DUHAdministration from Trinity niversity in an Antonio, and a Bachelors egree from the niversity of Arkansas inayetteville.

An BA franchise executive for 1 seasons, Mr. inemiller currently serves as enior ice resident of the leagues2NODKRPD&LW\7KXQGHULQHPLOOHUVGHSDUWPHQWVHIIRUWVKDYHEHHQUHFRJQL]HGE\'DYLG6WHUQ&RPPLVVLRQHUof the BA, for setting the gold standard for the BA fan experience. n 00, inemiller and his staff led theimplementation of a results-producing customer service program in the inaugural season of the klahoma franchise,XQGHUZKDW&RPPLVVLRQHU6WHUQFDOOHGWKHPRVWFRPSUHVVHGEHJLQQLQJHYHULQSURIHVVLRQDOVSRUWV&ROORJX\

DJD]LQH&KLHI/HDUQLQJ2IFHUDJD]LQHWKH8QLYHUVLW\RIDVVDFKXVHWWVVHQEHUJ6FKRRORIDQDJHPHQWand the ational ports orum have all honored inemiller and the Thunder for exceptional work in the area ofcustomer service. Most recently the American Business Awards recognized the Thunder with a T, one ofWKHQDWLRQVPRVWSUHVWLJLRXVEXVLQHVVDZDUGVDVWKH)URQW/LQH&XVWRPHU6HUYLFH7HDPRIWKH


15/20

ong active in corporate and community leadership positions, ave continues to direct his energies to civic andEXVLQHVVHQGHDYRUVDV6HFUHWDU\RI&RPPHUFHIRUWKH6WDWHRI2NODKRPD*RYHUQRUDU\)DOOLQDSSRLQWHG/RSH]in ebraury of 011 to help lead the states community development efforts and to serve on the governors cabinet./RSH]LVDUHWLUHGRIFHURI6%&&RPPXQLFDWLRQVQRZ$77DQGKHZDVPRPHQWDULO\SUHVLGHQWRIWKH$PHULFDQidelity oundation. Before concluding a -year career with ATT, opez held a number of executive positionsZLWKLWVSUHGHFHVVRUFRPSDQ\LQ+RXVWRQ6W/RXLV6DQ$QWRQLR2NODKRPD&LW\DQG$XVWLQ/RSH]VHUYHGDVDQRIFHURIWKHFRUSRUDWLRQLQFOXGLQJDIRXU\HDUDVVLJQPHQWDVSUHVLGHQWRI2NODKRPDDQGODWHUDVSUHVLGHQWRI

Texas. opez received a Bachelors and Masters degree from ew Mexico niversity.

ave opez

A native of ort orth, Texas, Mr. aul started his career in the food industry with Ben . eith oods, as a LQKHDOVRKHOGWKHSRVLWLRQRI'6IRU\HDUVQHLWKDQGKLVZLIH+HDWKHURSHQHG&KHHYHUV&DIHZKLFKKDVQRZEHHQRSHQIRU\HDUV+HWRRNRYHUIXOOWLPH&KHIGXWLHVDW&KHHYHUV&DIHUGLQis cooking skills are self taught and based on traditional American dishes passed down for generations heavilyOD\HUHGZLWK6RXWKHUQDQG/DWLQ$PHULFDQLQXHQFHVLQFRUSRUDWLQJWKHIUHVKHVWUHJLRQDOLQJUHGLHQWVDYDLODEOHHLWKand eather formed their restaurant company: A ood gg ining roup in 00 soon after they opened ron tarrrban Barbecue. The company now employs close to 00 people. ther klahoma estaurants that A ood gg'LQLQJ*URXSRZQVDQGPDQDJHVEHVLGHV&KHHYHUV&DIHDQGURQ6WDUUDUH5HG3ULPH6WHDN5HSXEOLF*DVWURSXE7XFNHUV2QLRQ%XUJHU&KHHYHUV&DWHULQJDQGVRRQWRRSHQLWFKHQQR

U5HHQLV3UHVLGHQWRI238%&2&RPPXQLFDWLRQV*URXSWKHPXOWLPHGLDGLYLVLRQRI2NODKRPD3XEOLVKLQJ&RP-pany representing, The klahoman, ews.com, The klahoman irect, and multiple custom print and digitalbrands. e also serves as ublisher ofThe Oklahoman&KULVEHJDQKLVFDUHHUDW238%&2LQDVLFH

resident of ales and marketing forThe klahomanDQGWKHQLQZDVQDPHG([HFXWLYHLFH3UHVLGHQWRI238%&2&RPPXQLFDWLRQV*URXS3ULRUWRRLQLQJ238%&25HHQZDVZLWK*DQQHWWHGLD&RLQ5RFKHVWHU


16/20

Sharing of Best Practices Series - AE TE ATE!

Medicine will host Ms. Priscilla Nuwash on Wednesday, January 23rd from 11:30am - 1pm atOU Medicines Samis Education & Conference Center. Reservations are $50 per person and are required

to attend this event.

We look forward to welcoming Priscilla Nuwash, President of Center for Performance Excellence at

Poudre Valley Health System in Fort Collins, Colorado. Ms. Nuwash served in numerous management

capacities including Director of Quality Improvement, the department assigned to operationalize the Baldrige

Criteria for Performance Excellence. During her tenure in that role, Poudre Valley Health System received four

Baldrige site visits, became the only two-time recipient of the Colorado Performance Excellence Peak Award,

and received the 2008 Malcolm Baldrige National Quality Award for Health Care. Ms. Nuwash will talk about

Poudre Valleys continuous improvement journey. If youre in healthcare - you wont want to miss this

fabulous speaker!

Register online at www.klahomauality.compcoming-Events

Thank You!WR28HGLFLQH7KH*UHDWHU2&&KDPEHURI&RPPHUFHIRUVSRQVRULQJWKLVHYHQW

SHARING OF BEST

PRACTICES SERIES

6


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Congratulations!to the

klahoma ualityAward ecipients

2012

INTERIS ealth

Video aming Technologies

Medicine

THE PURSUIT OF EXCELLENCE.

Kimray is proud to be a part

of a growing and vibrant Oklahoma City.

www.kimray.com

EAMINERS NEEE IN 2013!

The klahoma uality Award process is a

cooperative industry, academic, government

initiative to advance organization performance

excellence, improve competitiveness, and to

provide recognittion of outstanding achieve-ments. This is done by providing expert feed-

back to organizations based on their perfor-

mance relative to the Malcolm Baldrige

&ULWHULDIRU3HUIRUPDQFH([FHOOHQFH

A Board of xaminers is selected and trained

to review, comment upon, and score each ap-

plication, and prepare eedback eports for

the applicants.

f youre interested in serving as an examiner,

please email [email protected]

for more information. xaminer applications

will be accepted through March 1, 01.


18/20

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8


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TE AMA AITY NATIN SATES R MEMBERS

MEMBE

E MEMBE

BE MEMBE

AT MEMBE

VIE AMIN TECNIES

IT SAETYBT CMPANIES

nvolvement with the states your business/organization is commited to economic development and performance

H[FHOOHQFHLQ2NODKRPD


20/20

TheAMA AITY NATINsincerely appreciates the generosity of our sponsors for this event

resenting ponsor

uncheon ponsor Chairmans ponsor

Executive ing ponsors

Associate ing ponsors

pecial Thanks & Appreciation to...overnor Mary allin & Staff

Board of irectors:

Terry May / MSA, Board ChairmanClay Cockrill / Boldt Companies, ominating Chair

Connie Schlittler / klahoma ept of uman Services

ave Smith, r. / MTM ecognition

ennifer uckett / Community olunteer

arla raham / klahoma epartment of Commerce

Mike ash / Argent lobal Services

ocky lick / Blitz SA

Sandra ayne / St Anthony ospital, Marketing Co-Chair

Sarah Seagraves / i, Marketing Co-Chair

Steve Soule / all still

Documents

Ok Quality Conference 2012