Ohio Municipal Clerks Presentation Handouts

Handouts for

Ohio Municipal Clerks Conference

Lighting the WayApril, 2009 • Geneva, OH

Scott “Q” Marcus707.442.6243

[email protected]

Dear OMCA Attendee,

We have all sat through presentations that can only be described as, “Death by Powerpoint.” You know what they are: mind-numbing, graphically dull, text-heavy, bullet point slide

after bullet point slide, read monotonically by an uncomfortable presenter who spends very little time looking at the audience, opting instead to read from the monitor that which you can see on the pages in front of you. You could relive the entire experience by merely photocopying the hand-out.

Striving for Imprefection! PERFECTper

I assure you that will NOT be the case in these presentations - especially if you get involved. The slides in this handout do not represent the entire talk by any stretch of the imagination. What I have included are merely a few compo-nents of what we will cover (main points) but provided as graphically bare, easy to read, notes designed to AUGMENT what you will actually see at the presentation. In order to help save money on printing and paper, I removed the photographic backgrounds, most graphics, converted colors to black and white, and placed three slides on a page.

My presentations have been described as a “cross between attitude 101, group therapy, and a southern revival.” They are colorful, play-ful, educational, and interactive. Now, I know when some people read “interactive,” they get a little nervous and feel they must sit in the back row on their hands so they won’t be called on. I assure you, if you do not want to volunteer, you will not have too. I believe if you’re nervous about getting involved, you won’t be able to pay attention; so I do not do that. However, please know that no volunteers have ever been harmed in the making of one of my presentations. Whether you’re up or not, you will however, get much more out of this if you put your “left brain” on hold and engage the “right” side.

Oh yes, since I prepared these handouts to hit a deadline, I have made some changes since then. I know; if you’re similar to me — a recovering perfectionist — it might be a difficult adjust-ment. However, together, we’ll help each other through it.

Also, if you — like me — fight an ongoing weight battle, my syndicated column is free at www.WeightLossColumn.com and my daily weight loss blog is at www.ForeverFightingFat.com. You might also be interested in my motivational daily posts at TwoWords.Posterous.com (taken from my new glossy magazine, “Two Words”). Please join in the conversations.

In conclusion, I help people and organizations adjust to challenging times, implement strate-gies to overcome them — and celebrate the suc-cesses they receive. Sometimes, thoughts and ideas come up later. If you would like to connect in the future, or you know anyone who could use my services, I would be honored to hear from you – or them.

Thank you for this fantastic opportunity to serve you.

Now, let’s have some fun, shall we?

Sincerely,

Scott “Q” MarcusTHINspirational Speaker & Recovering Perfectionist2521 E Street, Eureka, CA 95501707.442.6243 • [email protected]

aka“How do I stay productive, happy, and healthy in an

environment of chaos?”

Scott “Q” Marcus • 707.442.6243 • [email protected]

Attitude

“Complex interaction

between feelings and

beliefs that affect how

we react to our

environment.”

Habits “Action or thought done repeatedly

- without analysis - in order to

simplify or ease one’s life.”

> >

> C

om

pe

ten

ce

> >

>

< < < Consciousness < < <

1. Unconscious

Incompetence

2. Conscious

Incompetence

3. Conscious

Competence

4. Unconscious

Competence

“Oblivious”“Aware”

“Learning” “Skilled”

STRESS ZONE

Day 1 Presentation

Stress Symptoms

Negative Thinking

Lack of Motivation

Health Problems

Poor Decision Making

ATTITUDE!

Behavior

Result

The Cycle

Inertia of Change

The Problem:

• Fear

• Force

• Pain• The Solutions:

• Slower is Faster Than Never

• Success Is MTTN

• Small Steps Done Repeatedly

• Don’t Show Your BIG BUT

7

Movement

<<<<<Flow of Change

Logical Emotional

Physical Spiritual

8

Attitude

FeelingsBeliefs

ResponseExperience

(Observations)Biology

Smart

S pecific

M easurable

A ttainable

R ewarding

T imely

Stages of Change

Honeymoon

Thrill is Gone

Lifestyle

Decisions

Approach - Approach

Avoid - Avoid

Approach - Avoid

Moving Forward

Inspiration Behavior

Motivation

Scott “Q” Marcus • 707.442.6243 • [email protected] • Page 8

aka“If guilt & shame were motivational,

we’d all be better off.”

Striving for Imprefection

Scott “Q” Marcus • 707.442.6243 • [email protected]

! CALM

!Expectations

!Noise

!Resolution

!Follow Up

Conflict Cycle

Persecutor (“It’s Always Your Fault!”)

Rescuer(“Let Me Fix It For You.”)

Victim (“It’s Not My Fault!”)

Drama!

Day 2 Presentation

Page 9 • OMCA Handouts • Download at www.scottqmarcus.com/omca

The Reasons

! Shoulds

! Disqualifying

! Inappropriate Rescue

! Perfectionism

! Boundary Violation

! Selective Viewing

Asse

rtion

Competition

Avoidance

Compromise

Accommodation

Collaboration

Uniting

Cooperation

Choices

! firecracker

! cold shoulder

! backstabber

! memory lane

! social zinger

! last word

Scott “Q” Marcus • 707.442.6243 • [email protected] • Page 10

Questions

Open

Closed

Inquiry

Confirmation

What do I want?

What must happen?

Can I do that?

Will I?

OPEN

CLO

SED

Guidance

Recognize

Reflect

Redirect

The 3 Rs

Disarming

L isten

A pologize (Acknowledge)

S olve

T hank

Page 11 • OMCA Handouts • Download at www.scottqmarcus.com/omca

Fair FightingBegin with “I”

No Interruptions

No Denials

No Cross Complaints

Talk Time10-20 Minutes

I want / I like

You want / You like

Agreement

1.Positive intention behind every behavior.

2.Always have another choice.

3.No such thing as “failure,” merely “feedback.”

4.You have all the tools you need

Growth

Think “1st”

Do 1 Thing

Make it Small

Focus on Today

Remember

OMCA Questionnaire from Feb/Mar 2009compiled by Scott "Q" Marcus • www.scottqmarcus.com/omca • 707.442.6243 • [email protected]

Extremely Poor 0%

Below Average 0%

Average 7%

Pretty Good 86%

Extremely Upbeat 7%

Extremely Poor 7%

Below Average 0%

Average 49%

Pretty Good 43%

Extremely Upbeat 0%

Extremely Poor 0%

Below Average 0%

Average 43%

Pretty Good 57%

Extremely Upbeat 0%

NOTE: Non percentage answers are the weighted average calculated by dividing the

sum of all weighted rankings by the number of total responses.

1. PERSONAL ATTITUDE: For the most part, how would you describe your

attitude on an average work day?

2. CO-WORKER ATTITUDE: For the most part, how would you describe the

attitude of those you work with on an average work day?

3. OTHERS' ATTITUDE: For the most part, how would you describe the attitude of

those who require your service on an average work day?

complete results:http://survey.constantcontact.com/survey/a07e2gcr21tfqqv6kfz/results


If something is not "perfect," I work at it until it is. 4.29

I am basically a happy person. 4.21

If anyone is going to do it correctly, it's me. 4.10

Others are impressed by how organized I appear. 4.07

When I get overwhelmed, I work harder. 4.00

I want everyone around me to be happy and calm. 3.79

It takes a great deal to make me angry. 3.79

Others look to me as a leader. 3.64I have goals I keep wanting to implement but can never find the

time.3.50

I feel more stress lately. 3.21

Workloads are increasing. 3.71

We are getting more results in what we do. 3.15

Training has improved. 2.79

Management has improved. 2.79

Attitudes are getting better. 2.50

Home Life 4.64

Workload 4.55

Attitude of Others Around him/her 4.45

Personal Health 4.45

Management 4.36

Personal Beliefs 4.18

Budget Cuts 4.00

Level of Training on the Job 3.64

General State of the Country 3.64

Background or Culture 2.64

5. ATTITUDE TREND AT YOUR JOB: Please say how much you agree or disagree

with each of these statements as a trend (where you work) over the last few years.

6. CAUSES OF ATTITUDE: Please rank each of the following on how likely they

are to affect a person's attitude (including yours of course).

4. HOW WOULD YOU DESCRIBE YOURSELF? Please rank in order how these

traits describe you.


*Comments from survey: “People are a direct result how they are managed. When management is cut-throat and vindictive then workers become cut-throat and vindictive. There is merit in lead by example.”

** Spirituality and strong Christian Faith are what keep my attitude positive and stable through stressful and difficult situations.

*

**


I ask the person if I can be of help. 32%

I try and joke the person into a better attitude. 27%

I ignore the person as much as I can 18%

I talk to the supervisor (if he or she is a co-worker) 9%

I tell the person to "get over it." 9%

I ignore the attitude & pretend he or she is fine. 5%

I try and get others to confront the person. 0%

I personally tend not to notice things like attitude. 0%

Attitude can be controlled by one. 3.91

Attitude is a habit learned over years. 3.82

Nobody makes anybody feel anything; it is a choice or is learned. 3.09

If someone has a bad attitude, it is my responsibility to help them. 2.91

Dishonest 4.91

Yells at People 4.73

Inappropriate Behavior (crass, uncouth, sexual, etc.) 4.55

Poor Role Model (Sloppy, Lazy, Poor Hygiene) 4.55

Uses Favoritism 4.55

Kisses up to Superiors 4.45

Never Compliments or Appreciates 4.45

Bad Attitude 4.45

Micromanages Everything 4.36

Poor Communication Skills 4.36

7. DEALING WITH OTHERS' ATTITUDES: How do you deal with it when someone

else with whom you must associate has a really bad attitude?

8. BELIEFS ABOUT ATTITUDE: Please say how much you agree or disagree with

each of these statements.

9. PET PEEVES - WITH SUPERVISORS: Please rank in order how annoying you

find these traits in supervisors or managers.


*Comments from survey: “I try to help someone get into a better attitude, but it is not my responsibility to get them into a better attitude.”

** “All of these traits are annoying, but it’s your supervisor...no reason to get so angry about his/her shortcomings. I feel the same about coworkers, but have to say that the gossip and back stabbing are pretty sad.”

*

**


Dishonest 4.91

Gossips & Back Stabs 4.64

Poor Hygiene (Body Odor, Bad Breath, etc.) 4.64

Tells Everyone Else How to do His/Her Job 4.55

Inappropriate Behavior (crass, uncouth, sexual, etc.) 4.55

Bad Attitude 4.45

Kisses up to Superiors 4.00

Inappropriate Dress 3.91

Loud Talker 3.73

Loud Talker 3.73

Poor Hygiene (Body Odor, Bad Breath, etc.) 4.55

Bad Attitude, Employee Does not Care 4.55

Does not Know His/Her Job 4.55

Pushy or Know it All 4.45

No One Helps Me 4.27

Unpriced or "Hidden" Price Tag 4.18

Long Wait for Checkout or for Help 4.18

Voice Mail Without Live Person Option 4.09

Only Email Support, No Phone 4.09

Takes Phone Call from Potential Customer While I Am There in

Person 4.00

10. PET PEEVES - WITH COWORKERS: Please rank in order how annoying you

find these traits in people with whom you've worked.

11. PET PEEVES - How annoying do you find these traits when you visit a

business or institution, either in person or in another fashion?



Spend more time with family 8.09

Enhance my spirituality/connection with God 7.73

Improve my health 5.73

Travel more 5.09

Fix up my house/garden 4.73

Volunteer more/Help others 4.64

Get more educated/Read more 4.27

Start a business/develop my hobbies 3.64

Spend more time at work 0.64

Work more 0.45

Motivation & inspiration 4.60

Conflict management tips 4.30

Life balance tips 4.20

How to improve attitude 4.00

Interactivity & playfullness 3.00

Simple easy ideas 3.90

Goal setting ideas 3.80

How to change habits 3.89

Weight loss ideas 3.50

A really boring dull presentation 1.20

13. WHAT WOULD YOU LIKE TO GET OUT MY SESSIONS?

12. THE MOST IMPORTANT THINGS IN LIFE OK, here's a big one. If someone

asked you "If you could do something more than you're doing it now?"


*Comment from Survey: “Although I like my job and work very hard to always do my best, it is obviously not the most important thing in life to me.”

*


Spend more time with family 8.09

Enhance my spirituality/connection with God 7.73

Improve my health 5.73

Travel more 5.09

Fix up my house/garden 4.73

Volunteer more/Help others 4.64

Get more educated/Read more 4.27

Start a business/develop my hobbies 3.64

Spend more time at work 0.64

Work more 0.45

Motivation & inspiration 4.60

Conflict management tips 4.30

Life balance tips 4.20

How to improve attitude 4.00

Interactivity & playfullness 3.00

Simple easy ideas 3.90

Goal setting ideas 3.80

How to change habits 3.89

Weight loss ideas 3.50

A really boring dull presentation 1.20

13. WHAT WOULD YOU LIKE TO GET OUT MY SESSIONS?

12. THE MOST IMPORTANT THINGS IN LIFE OK, here's a big one. If someone

asked you "If you could do something more than you're doing it now?"


Documents

Ohio Municipal Clerks Presentation Handouts