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A presentation delivered in April, 2011 in Atlantic City for the Municipal Clerks Association of New Jersey on how to change our attitude to communicate better. (All photos are from the Commons Project and are from historical New Jersey.)
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Striving for Imprefection
• Scott “Q” Marcus• www.ThisTimeIMeanIt.com • 707.442.6243
www.facebook.com/scottqmarcus • @ThisTimeIMeanIt
Tuesday, April 12, 2011
Questionnaire Results
Pretty Good69%
Extremely Upbeat10%
Average19%
Below Average1%
Your Attitude
79%2
Tuesday, April 12, 2011
Pretty Good49%
Extremely Upbeat3%
Average36%
Below Average10%
Extremely Poor1%
Co-Workers’
52%3
Questionnaire Results
Tuesday, April 12, 2011
Extremely Upbeat1%
Pretty Good30%
Average57%
Below Average12%
Others’ Attitude
31%
Questionnaire Results
4
Tuesday, April 12, 2011
Albert Mehrabian [Nonverbal Communication (Chicago: Aldine-Atherton, 1972)]
Attitude Talks
Non Verbal55%
Use of Voice38%
Verbal7%
93%5
Tuesday, April 12, 2011
Improved Training 3.1
Increasing Workloads
Getting More Results 3.2
Attitude Trends
6
Improved Management 2.7
Improved Attitude 2.1
4.9
Tuesday, April 12, 2011
Home Life
Personal Health
Attitude Causes
7
Management
Increasing Workloads
Tuesday, April 12, 2011
Learned Choice
Attitude is a Habit
We Control our own Attitude
Attitude Beliefs
8
Tuesday, April 12, 2011
Complex interaction between feelings and beliefsAttitude
Tuesday, April 12, 2011
Habits
“Action or thought
done repeatedly -
without analysis -
in order to simplify
or ease one’s life.” > >
> C
om
pete
nce >
> >
< < < Consciousness < < <
1. Unconscious Incompetence
STRESS ZONE
2. Conscious Incompetence
3. Conscious Competence
4. Unconscious Competence
“Oblivious”“Aware”
“Learning” “Skilled”
3. Conscious Competence
2. Conscious Incompetence
Tuesday, April 12, 2011
Stress Symptoms✤ Negative Thinking
✤ Lack of Motivation
✤ Health Problems
✤ Poor Decision Making
Tuesday, April 12, 2011
The Zebra Rule
You replace it with a counterproductive one.
It is impossible to “drop” a habit.
Tuesday, April 12, 2011
Making Change
Solutions:✦Slower Beats Never✦Success = MTTN✦Small Steps Repeated✦No Big Buts
Problems:✦ Fear✦ Force✦ Pain
Tuesday, April 12, 2011
I bet living in a nudist colony takes all the fun out of Halloween. -‐Age 13
Examples of AttitudeTuesday, April 12, 2011
Lessons
✦ The road map is not the terrain.
✦ There is positive intention behind every behavior.
✦ You always have another choice.
✦ There is no such thing as “failure,” merely “feedback.”
✦ You have all the tools you need to accomplish whatever you want.
Tuesday, April 12, 2011
Think “1st”
Do 1 Thing
Make it Small
Focus on Today
Tuesday, April 12, 2011
Striving for Imprefection
• Scott “Q” Marcus• www.ThisTimeIMeanIt.com • 707.442.6243
www.facebook.com/scottqmarcus • @ThisTimeIMeanIt
Tuesday, April 12, 2011
