OFFICE OF THE MANAGING DIRECTOROFFICE OF THE MANAGING DIRECTOR2004 Accomplishments2004 Accomplishments

Linking Strategic Vision and Goals to Daily ActivitiesLinking Strategic Vision and Goals to Daily Activities

STRATEGIC PLANSTRATEGIC PLAN

MULTI-YEAROUTCOME

INDICATORS

MULTI-YEAROUTCOME

INDICATORS

ANNUALANNUALOUTPUTSOUTPUTSANNUALANNUALOUTPUTSOUTPUTS

Performance Management Leads to Consumer Satisfaction

Performance Management Leads to Consumer Satisfaction

• Performance-based budgeting integrates long-term vision with annual resource allocations

• Tying performance appraisals to the Strategic Plan emphasizes vision-oriented action

• Linking IT resources to long-term vision reinforces goal accomplishment

Modernize The FCC: Modernize The FCC:

Not Achieved Not Achieved Achieved Achieved

0

5

10

151111

11

Number of Goals AchievedNumber of Goals Achieved

Increase Agency Achievement of Strategic GoalsIncrease Agency Achievement of Strategic Goals

Become More Credible By Doing What We Say We’ll DoBecome More Credible By Doing What We Say We’ll Do

Reduce Time to CompletionReduce Time to Completion

0

10

20

30

40

50

FY04FY04FY03FY03

182 Items Released182 Items Released

166 Items Released166 Items Released

1515

3131

1010

2828

DaysDays

Adoption to Release Circulation to Adoption

Modernize The FCC: Modernize The FCC:

180 Items Released180 Items Released

1212

4242

FY02FY02

Average Time Required to Complete RulemakingsAverage Time Required to Complete Rulemakings

Become More Dependable by Releasing Rules in a Timely MannerBecome More Dependable by Releasing Rules in a Timely Manner

25%25%

50%50%

75%75%

100%100% 95%Agency Goal

95%Agency Goal

Percentage of Tracked Actions

Completed within their

stated Goals

Increase EfficiencyIncrease EfficiencyModernize The FCC: Modernize The FCC:

96%96%98%98%

97%97%

FY02FY02 FY03FY03 FY04FY04

Actions Disposed Of Within GoalActions Disposed Of Within Goal

Become a Better Steward of Public ResourcesBecome a Better Steward of Public Resources

0

100,000

200,000

300,000

400,000

500,000

600,000

FY 02 FY 03 FY 04

Modernize The FCC: Modernize The FCC:

92% E-Filed92% E-Filed95% E-Filed95% E-Filed92% E-Filed92% E-Filed

572,531572,531

48,69648,696

545,676545,676 520,333520,333

30,16230,162 46,64246,642

Filed Manually

Filed Electronically

Increase EfficiencyIncrease Efficiency

FY 04 Percentage of Actions Filed ElectronicallyFY 04 Percentage of Actions Filed Electronically

Become an Easier Place to Do BusinessBecome an Easier Place to Do Business

Appropriate Staff MixAppropriate Staff MixModernize The FCC: Modernize The FCC:

• Workforce Planning Report

• Voluntary Early Retirement Authority (VERA)

Have Staff Who Can Handle the Issues ExpertlyHave Staff Who Can Handle the Issues Expertly

Excellent Staff DevelopmentExcellent Staff Development

• Individual development plans for all employees

• FCC University expansion continues

• Expanded in-house training program

Modernize The FCC: Modernize The FCC:

Have Staff Who Are Responsive to StakeholdersHave Staff Who Are Responsive to Stakeholders

275%+ Increase in TrainingModernize The FCC: Modernize The FCC:

5,0005,000

6,0006,000

7,0007,0008,0008,000

4,0004,000

3,0003,000

2,0002,000

1,0001,000

FY 01FY 01 FY 02FY 02 FY 03FY 03 FY 04FY 04

1,5591,559

3,4823,482

4,9004,900

7,2817,281

Staff Participation in Training ActivitiesStaff Participation in Training Activities

FY 2005 InitiativesFY 2005 Initiatives• Expand the Use of Web-based, Collaborative Technologies

• Revamp existing processes in order to make decisions faster and more efficiently

• Move toward the staff we need for the future by developing a Human Capital Strategic Plan

• Implement a Learning Management System that allows us to better manage employee training activities

• Continue progress toward the Strategic Goal of Modernizing the FCC