Dr. Ümit ÖZEN, Ph.D.INFOMAN Training and Management Consultancy Lean and Six Sigma Master Black Belt

He holds a Ph.D. in Engineering Management from Istanbul Technical University, a Master of Science degree in Industrial Engineering from Bosphorus University, and a Bachelor of Science degree in Industrial Engineering from Istanbul Technical University. He also completed his post-doctorate study after getting Ph.D. degree. He worked as a professional for very well-known companies in different industries in Turkey and abroad, such as, electronic retailing, personal care products, chemicals, holdings, paper and logistics for more than 17 years. Most of his studies in these companies were elected and taken as the best practices, and presented in several national and international conferences. He is expert in strategic management as his doctoral dissertation was a comprehensive study on strategic planning and thinking. He gave lectures about ‘Strategic Management’ and ‘Work Study’ as a guest professor in universities when he worked as a professionalin companies. He has moderated several strategy search conferences for companies. He is one of the leading thought leaders and assertive thinkers in excellence area. He attended some business excellence courses in England, then applied the premier best practice business checklist for companies aspiring to business excellence especially in Sales and Operations Planning, and Integrated Business Planning.

Dr. Ozen has ISO 9001 Total Quality Management Lead Auditor Certificate. He has trained nearly 1,000 people as Quality Internal Auditor in Turkey. He established a perfect Quality Management Model for one of the biggest electronic retailing company in Turkey. This quality model was selected as 'The Best Practice’ from the British Standard Organization in 2010. He gave a webinar on ‘How to Build and Maintain a Successful Quality Management System’ and it was the most listened webinar in Europe in 2008. Now, he is the certified instructor by the largest certification body in the world (British Standard Organization). He has been giving ISO 31000 Risk Management, ISO 10002 Complaint (Voice of Customer) Management and ISO 9001 Quality Management Standard seminars on behalf of BSI in Turkey.

Dr. Ozen is also a Risk Management Expert. He applies ISO 31000 Risk Management standard requirements into the risk models. His specific and easy corporate risk models have been very remarkable, and therefore, his risk management seminar and workshop are preferred mostly by the big companies in Turkey.

In addition, he is one of the very well-known Six Sigma Master Black Belt in Turkey. He first got his black belt certificate from Dupont in the Netherlands in 2002. Then, he got six sigma master black belt certificate in 2008. He has done and coached several Six Sigma projects, and educated several people for 10 years. He is an Expert on Lean Production. He did and managed many successful Lean projects. He won several prizes in Lean Six Sigma project competitions. He is an advocate and practitioner in Process Management and Balanced Scorecard (BSC) strategic performance model. His Process Management Model and BSC applications were chosen as the Best Customer Practice by a Finnish company QPR in 2008.

Now, he is the owner of Infoman Training and Management Consultancy company. He has been giving trainings and management consultancy services to many companies about process management, balanced scorecard (BSC), risk management, voice of customer (VOC) management, lean production and six sigma. He has a lot of scientific publications and has attended several conferences as a speaker since 1993. He is also a certified trainer and lead auditor in ISO 31000, ISO 10002 and ISO 9001 by British Standard Institute (BSI).

Dr. Ümit ÖZEN, Ph.D.

Mobile : +90 533 689 26 67

Office : +90 212 285 26 24

E-mail : drumitozen@infoman.com.tr

Web : www.infoman.com.tr www.drumitozen.com

EDUCATION: ISTANBUL TECHNICAL UNIVERSITY, Post-Doctoral Fellow in Engineering Management (2000-2001)

PostDoc Title: "Exploring the Differences of Managers’ Mental Model" ISTANBUL TECHNICAL UNIVERSITY, Doctor of Philosophy (Ph.D.) in Engineering Management (1994-2000)

Ph.D. Thesis Title: "Modeling and Analyzing Strategic Thoughts Using Cognitive Mapping" BOGAZICI UNIVERSITY, Master of Science (M.S.) in Industrial Engineering (1989-1993)

M.S. Thesis Title: "Aggregate Distribution Planning for Durable Household Products: A Case Study in Arçelik" ISTANBUL TECHNICAL UNIVERSITY, Bachelor of Science (B.S.) in Industrial Engineering (1985-1989)

B.S. Thesis Title: " Cost Management"

CERTIFICATIONS: ISO 31000 Risk Management Trainer, Certified by British Standard Institute in Jun10 ISO 10002 Customer Complaints Management Trainer, Certified by British Standard Institute in Feb10 ISO 9001 Total Quality Management Trainer, Certified by British Standard Institute in Feb10 Six Sigma Master Black Belt, Certified by Matris in Nov08 Six Sigma Black Belt, Certified by Matris in July08 ISO 9001 Total Quality Management Lead Auditor, Certified by British Standard Institute in Dec07 Six Sigma Black Belt, Certified by DUPONT in Dec02

COMMITTEE MEMBERSHIPS: British Standard Institution (BSI) Consultation Board Member (Dec09 - ...) KALDER, Publication Committee Member (Nov10 - Dec11)

GUEST PROFESSOR IN UNIVERSITIES: Istanbul Ticaret University, “Strategic Planning”, (Feb07 - Jun10). Istanbul Kultur University, “Work Study” and “Strategic Planning”, (Feb01 - Jun02). Kocaeli University, “Work Study and Ergonomics”, (Feb96 - Jun96)

PERSONAL INFORMATION: Birth Date: 5 July 1968 Language: English (Fluent)

Marital Status: Single

PROFESSIONAL EXPERIENCES:

INFOMAN EGITIM VE YONETIM DANISMANLIGI (Consultancy)Instructor and Management Consultant (Jan11 - ...)

Responsibilities: Giving trainings and consultancy services on specific topics

Process Management Performance Management Strategic Management Risk Management Customer Complaints Management Quality Management Lean Six Sigma

Achievements: Structuring business process, risk and performance management system for CARREFOURSA. Defining process, risks and creating risk models with several workshops in BOSCH plants in Bursa. Restructuring, drawing and improving business processes, and organization in YDS Boots and YKM. Doing strategy search conferences and modeling Balanced Scorecard for YDS Boots. Giving first risk management certified auditor trainings to VODAFONE managers. Giving several trainings to the top companies like Tüpraş, Bosch, Borusan, İstikbal, Yapı Kredi, etc. Giving lean six sigma green belt certification trainings and managing many six sigma projects in TEKNOSA. Auditing all TEKNOSA and İKLİMSA stores and improving sales processes according to Quality Management. Giving a lot of international seminar-workshops and conferences (more than 500 people) abroad.

TEKNOSA IC VE DIS TICARET A.S. (Electronic Retailing)Six Sigma and Quality Group Manager (Aug05 - Dec10)Teknosa Executive Board Member Sabanci Business Excellence (SABE) Member Lean Six Sigma Sponsor Head of Customer and Employee Suggestion System Committee

Responsibilities: Managed Lean Six Sigma projects to maximize efficiencies and profitability in processes. Led ISO 9001 and ISO 10002 certification activities. Modelled and redesigned all business processes in QPR, and documentations in e-Isoft. Translated company strategies into actionable objectives (KPIs) in Balanced Scorecard Model. Structuring company risk map by determining business risks (KRIs).

Achievements: Done more than 30 lean and six sigma projects, and had savings more than 15 million USD. Teknosa got ISO 9001 and ISO 10002 certifications from a worldwide auditing company BSI. Minimized %10 headcount by eliminating non-value added activities in source-intensive processes. Process Management and Balanced Scorecard applications were granted as “The Best Practice Application”

by Sabancı Holding among 57 different Sabancı companies applications. Teknosa Quality Management model was selected as “The Best Practice Application” by BSI in 2010. Teknosa Process Management and Balanced Scorecard Model were selected as “The Best Practice

Applications” by QPR in 2008. Teknosa lean six sigma projects were always awarded in Gold Collar Awards of Sabancı Holding every year. Two six sigma projects were selected as the top 10 Projects by IQPC in 2010. Established “Employee and Customer Suggestion System” successfully. Organized and moderated Strategy Search Conference in 2008 and 2009.

EVYAP SABUN, YAG, GLISERIN SANAYI VE TICARET (Personal Care Manufacturer) Strategy and Business Development Manager (Oct04 - May05)

Responsibilities: Evaluated new business opportunities and investments. Applied a series of strategy workshops to brainstorm opportunities, prioritize strategic options, identify and

discuss strategic needs and potential pitfalls. Analyzed business portfolio strategically to achieve company targets.

Achievements: Evaluated new investment projects in Jordan, Egypt and Russia. Moderated Strategy Workshops for each business unit to determine brand strategies and targets. Gave strategic management seminars to increase strategic intelligence of company.

DUPONT SABANCI POLYESTER EUROPE BV, AMSTERDAM (Chemical) Operations Planning Manager (Jun02 - Aug04) Dupontsa Operation Steering Committee Member (Sep02 - Aug04)

Responsibilities: Worked with the Operations team, IS&T team, Business Supply Chain teams and the Sourcing team to

develop and integrate overall planning activities into a cohesive Business Resource Planning (BRP). Improved “Sales and Operations Planning (S&OP) Activities” throughout the organization. Done Six Sigma projects to reduce defects and increase profit.

Achievements: Improved Sales and Operations process by applying “Oliver Wight’s Class A Checklist” for Business

Excellence. Applied “DuPont Enterprise Resource Planning (ERP) Model” in all plants (Germany, England and Turkey). Developed “A zero-based inventory model” to optimize working capital. Improved sales forecasting capabilities and production management. Completed the 4-week “6 Sigma Black Belt” training in Dupont Holland and finished 3 projects.

H.O. SABANCI HOLDING (Holding)Strategy and Business Development Manager (Jan00 - Jun02)Planning and Business Development Associate (Aug96 - Dec99)

Responsibilities: Managed and coordinated the strategic planning and business development processes for all aspects of

projects. Provided research, analysis, insights and recommendations focusing both existing sectors and new

developing areas. Reported new business opportunities and key business trends to the Executive Board Members regularly. Gave strategic direction to maximize the market share and the growth of the group companies every year.

Achievements: Restructured industrial and strategic position of Sabancı Group companies with McKinsey in a 6-month

project. Evaluated several new investment projects (Teknosa, Aytaç, Danonesa, Giysa, Sugar, Salt, Mobile Phone,

SEKA Privatizations). Made the Executive Board Members agree to leave some stagnant Joint Ventures like ToyotaSA,

DanoneSA, Akkardansa, Beksa. Done a full “Competitor Analysis Report” to predict their objectives, assumptions, strategy, and

capabilities.

SEKA TURKISH PULP AND PAPER MILLS, (Paper Manufacturer)Product Management Chief (Dec94 - Aug96)Research and Planning Engineer (May93 - Dec94)

Responsibilities: Managed “Profit Margin Management” throughout the organization to increase gross profits and customer

satisfaction. Reported pricing and costing levels of all machines and products in cost-volume-profit analysis for better

margin management. Parallel with pricing strategies, developed pricing and promotion solutions together with sales teams. Led Management Information System (MIS) project working with Tubitak.

Achievements: Done feasibility projects like collecting waste paper, workforce optimization and stock optimization. Restructured sales strategies to increase profitability through the application of the break-even points

analysis. SEKA rapidly delivered improvement in business results and moved into profit in 1994. The general manager was selected “The Most Successful Manager” by Milli Prodüktivite Merkezi (MPM). Unproductive paper machines and plants were sold, thus privatization first started.

ARCELIK ATILIM ve GELISIM PAZARLAMA A.S., (Logistics)Consultant (Feb92 - Jun94)

Responsibilities: Developed an optimal distribution model of all Arcelik products throughout Turkey.

Achievements: Made %30 decrease in total distribution cost.

CONFERENCE TOPICS: “Your Customers Are Your Future! Redesigning Your Processes to Deliver Customer Satisfaction” , The 2nd

Lean Six Sigma Conference, Hotel Intercontinental, Resource Speaker, Makati City, Philippines, 10 August’12.

“Business Process Re-Engineering for High Impact Processes and Change Management", The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Resource Speaker, Makati City, Philippines, 10 August’12.

“Aligning SS Strategies with Corporate Objectives Through BSC Framework”, The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Makati City, Philippines, 9 August’12.

“Risk Management (ISO 31000) Through Six Sigma”, The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Resource Speaker, Makati City, Philippines, 9 August’12.

“Insights from the most forward thinking and Inspirational Business Process Providers”, The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Panel Speaker, Makati City, Philippines, 9 March’12.

“Leveraging Business Process Management (BPM) to Mitigate Corporate Risks”, The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Resource Speaker, Makati City, Philippines, 9 March’12.

“Creating Customer-Focused Lean Processes from Customer Complaints”, The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Resource Speaker, Makati City, Philippines, 9 March’12.

“Essential Management Tools for Lean Six Sigma Success", The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Panel Speaker, Makati City, Philippines, 8 March’12.

“How BPM (Business Process Management) and Lean Six Sigma Come Together to Deliver Business Transformation”, The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Resource Speaker, Makati City, Philippines, 8 March’12.

“Aligning Corporate Strategies and Lean Six Sigma Initiatives in Your Organizations” , The 2nd Lean Six Sigma Conference, Hotel Intercontinental, Resource Speaker, Makati City, Philippines, 8 March’12.

“Performans Yönetimi ile İş Süreçleri Yönetimi Arasındaki İlişkinin Analiz Edilmesi”, Lean Six Sigma and Continuous Improvement Conference'2012, International Quality and Productivity Center (IQPC), İstanbul, 2 February’12.

“Kurumsal Risk Yönetimi”, BSI Forum 2011, Kurumsal Risk Yönetimi ve Sürdürülebilirlik, İstanbul, Oct11. “Six Sigma Project Presentation in Retail Sector”, Six Sigma Conference, Makati City, Philippines, Aug11. “Enterprise Risk Management Using the Methods and Tools of Six Sigma”, Six Sigma Conference, Makati

City, Philippines, Aug11. “Using the Six Sigma Approach for Fixing Performance Issues in Balanced Scorecard Model” , Six Sigma

Conference, Makati City, Philippines, Aug11. “Operasyonel Mükemmelikte Altı Sigma Teknikleri”, Kocaeli Üniversitesi Endüstri Mühendisliği Kulübü 4.

KALE’11 Eğitim ve Seminer Organizasyonu, Kocaeli, Mar11. “Leadership Role at Strategic Level for Implementing Lean Six Sigma”, Lean Six Sigma Conference for

Managers, Key Note Speaker, Philippines,11 Mart’11. “Positive Effects of Lean Six Sigma on Company Results, Business Process and Employees”, Lean Six Sigma

Conference for Managers, Key Note Speaker, Philippines,10 Mart’11. “Kurumsal Risk Yönetimi Modelinin Oluşturulması", Risk Yönetimi Çalıştayı, KALDER Ankara, 24 Aralık’10. "Başarılı Risk Yönetimi Modeli Uygulaması ve Sonuçları“, İç Kontrol ve Kurumsal Risk Yönetimi Paneli,

Ankara Sanayi Odası, 23 Aralık’10. “Kurum Karnesi Modeli ile Hedeflerle Yönetim - Workshop”, 19. Kalite Kongresi, KALDER İstanbul, 8

Kasım’10. “ISO 9001 Standartlarında Hizmet Kalitesi Sunmak”, En İyi Uygulamalar, İngiliz Standartları Uygulamaları

(BSI) Forum, İstanbul, Ekim’10. “Yalın Altı Sigma Uygulamalarının Şirket Sonuçları Üzerindeki Olumlu Etkileri”, 23. Brisa İyileştirme

Konferansı, İstanbul, Eylül’10. “Sürdürülebilir Başarıda 6 Sigmanın Önemi", 11. Mükemmelliği Arayış Sempozyumu, KALDER İzmir, 5

Mayıs’10. “Teknosa Yalın Projeleri ve Uygulamaları”, Yalın Zirve 2009 Konferansı, Yalın Enstitü, Bursa,

Aralık’09. “Başarılı Bir Süreç Yönetimi Sisteminin Kurulması ve Sürdürülmesi”, 17. Kalite Kongresi, KALDER İstanbul,

Kasım’08. “Satış Süreçlerinde Yalın Altı Sigma Uygulamaları”, Yalın Altı Sigma Konferansı II, SPAC, İstanbul,

Kasım’08. “Building and Maintaining a Successful Quality Management System”, QPR Webinar Sunumu,

Kasım’08. “Using QPR Integrated Management System for Securing Performance and Quality”, QPR En İyi Müşteri

Uygulaması, Kasım’08. “Kurumsal Karne Çalışmalarından 6 Sigma Uygulamalarına Geçiş”, 21. Brisa İyileştirme Konferansı,

İstanbul, Nisan’08. “Balanced Scorecards Applications - Workshop”, Sabancı İş Mükemmelliği (SABE) Paylaşma ve Öğrenme

Toplantısı, Mart’08. “Teknoloji Yönetimi”, Yıldız Teknik Üniversitesi, 8. Kalite Günleri, İstanbul, 28-31 Mart’06. “Operasyonel Mükemmelliğe Giden Yollar - Kurumsal Kaynak Planlaması (ERP)”, Fatih Üniversitesi

Seminerleri, Mart’06. “MRP/ERP/İleri Planlama Yazılımları - İşletme Kaynakları Planlaması”, V. Endüstri-İşletme Mühendisliği

Kurultayı, TMMOB Zonguldak Şubesi, Aralık’05. “Stratejik Düşüncelerin Bilişsel Haritalar Yoluyla Modellenmesi”, Yöneylem Araştırması / Endüstri

Mühendisliği XXIV. Ulusal Kongresi, Çukurova Üniversitesi, 2004. “Exploring the Differences of Managers’ Mental Model”, The Association of European Operational

Research Societies (EURO) and Institute for Operations Research and the Management Sciences (INFORMS) Joint International Meeting, Istanbul, 2003.

“Building Strategic Scenarios by Using Managers’ Mental Models”, 11. Dünya İş Kongresi, Akdeniz University, 2002.

“Strateji Geliştirme Teknikleri”, Sabancı Holding Yönetici Eğitimleri, İstanbul, 2002. “Proje Yönetimi ve Uygulamaları”, İstanbul Harp Akademileri, İstanbul, 2002-2003. “Analyzing Strategic Thoughts of Corporations: A Case Study in a Private Firm” , The 19th International

System Dynamics Society, Emory Conference Center, Atlanta USA, 2001. “A Methodology to Develop Efficient Future Horizons in Corporations”, The European Operational

Research Conference (EURO), Erasmus University, Rotterdam Holland, 2001. “Global İş Kültürü Yaratma Yolunda Atılan Adımlar”, Yöneylem Araştırması / Endüstri Mühendisliği XX.

Ulusal Kongresi, Ankara Askeri Akademi, 1999. “The role of Holding Company in Promoting Diversity and Growth", Emerging Markets Investor

Conferences: Investing and Trading in Turkey, London, 1998. “ABC Analizi ve Kritik Değer Analizi Kullanılarak Ürünlerin Sınıflandırılması”, Yöneylem Araştırması /

Endüstri Mühendisliği XIX. Ulusal Kongresi, Ortadoğu Teknik Üniversitesi, Ankara, 1998. “Developing a Global Business Culture with World-Class Companies”, The 7. Annual Conference of the

Global Awareness Society International, İstanbul, 1998. “Pareto Analizi ve SEKA'daki Uygulamaları", Yöneylem Araştırması / Endüstri Mühendisliği XVIII. Ulusal

Kongresi, İstanbul Teknik Üniversitesi, 1996. “Break-Even Point Analysis for a Paper Producer, SEKA”, 9. Dünya Verimlilik Kongresi, The Marmara Oteli,

İstanbul, 1995. “Bir Kağıt Üreticisi SEKA icin Başabaş Noktası Analizi”, Yöneylem Araştırması / Endüstri Mühendisliği XVII.

Ulusal Kongresi, Ortadoğu Teknik Üniversitesi, Ankara, 1995. “Bir Kağıt Üreticisi SEKA icin Başabaş Noktası Analizi”, I. Öğrenci Sempozyumu, İstanbul Teknik

Üniversitesi,1995. “Arçelik Ürünlerinin Türkiye İçinde Dağıtım Modelinin Optimizasyonu”, Yöneylem Araştırması / Endüstri

Mühendisliği XV. Ulusal Kongresi, İstanbul, 1994. “Pazar Araştırması”, 1. Kağıt Sempozyumu, TMMOB, Sapanca, 1993. “Rekabet Analizi”, 1. Kağıt Sempozyumu, TMMOB, Sapanca, 1993.

PUBLICATIONS:

“Kamu Kurumlarında İç Kontrol ve Risk Yönetimi”, KALDER, Önce Kalite Dergisi, Mart/Nisan'11.

“ISO 10002 Müşteri Şikayetleri Yönetimi”, KALDER, Önce Kalite Dergisi, Şubat'11.

"Teknosa Case Study", The Best Customer Case, QPR Software Plc., October'10.

“Building and Maintaining a Successful Quality Management System”, QPR Webinar, Kasım’08.

“Using QPR Integrated Management System for Securing Performance and Quality”, QPR En İyi Müşteri Uygulaması, Kasım’08.

“A Methodology for Strategic Thoughts Using Cognitive Maps”, Journal of Knowledge Management Research & Practice, Submitted Paper, 2004.

“Exploring the Differences of Managers’ Mental Model”, Journal of Transnational Management Development, Volume 9, Issue 2, 2003.

“Building Strategic Scenarios by Using Managers’ Mental Models”, 11. Dünya İş Kongresi, Akdeniz University, 2002.

“Analyzing Strategic Thoughts of Corporations Based on Cognitive Mapping”, Ph.D. Thesis, İstanbul Teknik Üniversitesi, 2000.

“Developing a Global Business Culture with World-Class Companies”, Journal of Global Awareness, 1998 Annual Conference Proceedings, Global Awareness Society International, 1998.

“Bir Kağıt Üreticisi SEKA için Başabaş Noktası Analizi”, SEKA Dergisi, 1996.

“Aggregate Distribution Planning for Durable Household Products: A Case Study in ARÇELİK”, Journal of Business Logistics, 1996.

“Aggregate Distribution Planning for Durable Household Products: A Case Study in ARÇELİK”, Araştırma Yazısı, Alberta University, 1994.

“Pareto Analysis and Its Applications: A Case Study in SEKA”, SEKA Dergisi, 1994.

“Aggregate Distribution Planning for Durable Household Products: A Case Study in ARÇELİK”, Master Thesis, Boğaziçi Üniversitesi, 1993.

“Hierarchical Production Planning in PAŞABAHÇE”, Araştırma Yazısı, Boğaziçi University, 1992.

GIVEN SEMINARS:

"ISO 31000 Kurumsal Risk Yönetimi", BSI (İngiliz Standartları Enstitüsü), 10-11 Mayıs 2014, Istanbul.

"ISO 9001 Kalite Yönetimi Standardı ve Uygulamaları", YDS, 20 Mart 2014, Ankara.

"Stratejik Planlama Teknikleri ve Uygulamaları", BAKU ELECTRONICS, 28 Mart 2013, Azerbaijan.

"Perakendecilikte Başarılı Yönetim Sistemleri Uygulamaları", CARREFOURSA, 30 Ocak 2013, Istanbul.

"Perakendecilikte Başarılı Yönetim Sistemleri Uygulamaları", CARREFOURSA, 22 Ocak 2013, Istanbul.

"Perakendecilikte Başarılı Yönetim Sistemleri Uygulamaları", NAB HOLDING, 18 Ocak 2013, Istanbul.

"Süreç, Performans ve Risk Yönetimi", CarrefourSA, 13 Kasım 2013, Istanbul.

"ISO 31000 Kurumsal Risk Yönetimi ", BSI (İngiliz Standartları Enstitüsü), 2-3 Kasım 2013, Istanbul.

"ISO 31000 Kurumsal Risk Yönetimi ", TÜRKAK, 15-16 Ağustos 2013, Ankara.

"ISO 31000 Kurumsal Risk Yönetimi ", TÜRKAK, 8-9 Temmuz 2013, Ankara.

"Enterprise Risk Management Sensibilization Seminar", BOSCH, 11 Şubat 2013, Bursa.

"Kurumsal Risk Yönetimi ve Uygulamaları Eğitimi", BOSCH, 1 Şubat 2013, Bursa.

"Kurumsal Risk Yönetimi ve Uygulamaları Eğitimi", BOSCH, 14 Ocak 2013, Bursa.

"Kurumsal Risk Yönetimi ve Uygulamaları Eğitimi", BOSCH, 26-27 Aralık 2012, Bursa.

"ISO 10002 Müşteri Şikayetleri Yönetimi", BORUSAN MANNESSMAN, 25 Aralık 2012, İstanbul.

"Enterprise Risk Management Sensibilization Seminar", BOSCH, 14 Aralık 2012, Bursa.

"Kurumsal Risk Yönetimi ve Uygulamaları Eğitimi", BOSCH, 14 Aralık 2012, Bursa.

"ISO 31000 Kurumsal Risk Yönetimi ", BSI (İngiliz Standartları Enstitüsü), 13 - 14 Aralık 2012, İstanbul.

"Kurumsal Risk Yönetimi ve Uygulamaları", SELEX KOMÜNİKASYON, 11 - 12 Aralık 2012, Ankara.

"ISO 10002 Müşteri Şikayetleri Yönetimi", İDO, 30 Kasım -1 Aralık 2012, İstanbul.

"Kurumsal Risk Yönetimi ve Uygulamaları", ASELSAN, 28 - 29 Kasım 2012, Ankara.

"Stratejik Planlama Teknikleri", YAPI KREDİ, 10 -11 Kasım 2012, Gebze.

"Yalın Altı Sigma Yeşil Kuşak Projeleri - Workshop", TEKNOSA, Teknosa Akademi, 12 Ekim 2012, İstanbul.

"Yalın Altı Sigma Yeşil Kuşak Eğitimi - Kontrol Safhası", TEKNOSA, 27 - 28 Eylül 2012, İstanbul.

"Kurumsal Risk Yönetimi Farkındalık ve Uygulama Eğitimi", BOSCH, 13-14 Eylül 2012, Bursa.

"Raporlama Teknikleri Eğitimi", FİNANSBANK, 24 Ağustos 2012, İstanbul.

" Raporlama Teknikleri Eğitimi", FİNANSBANK, 23 Ağustos 2012, İstanbul.

"Yalın Tekniklerle Süreç İyileştirme Yöntemleri", FİNANSBANK, 22-23 Ağustos 2012, İstanbul.

"Yalın Altı Sigma Yeşil Kuşak Eğitimi - Kontrol Safhası", TEKNOSA, 30 Temmuz-1 Ağustos 2012, İstanbul.

"İş Süreçleri ve Performans Yönetimi Eğitimi", HEDEF GRUP, 12-13 Temmuz 2012, İstanbul.

"Kurumsal Risk Yönetimi İç Kontrolü ve Denetimi Eğitimi", VODAFONE, 9-10 Temmuz 2012, İstanbul.

"Kurumsal Risk Yönetimi Farkındalık ve Uygulama Eğitimi", VODAFONE, 2-3 Temmuz 2012, İstanbul.

"Yalın Altı Sigma Yeşil Kuşak Eğitimi - İyileştirme Safhası", TEKNOSA, 20-22 Haziran 2012, İstanbul.

"ISO 31000 Kurumsal Risk Yönetimi Standardı ve Uygulamaları Eğitimi", BSI, 4-5 Haziran 2012, İstanbul.

"ISO 9001 Kalite Yönetimi Sistemi ve İç Tetkikçi Eğitimi", TEKNOSA, 7-9 Mayıs 2012, İstanbul.

"Şikayet Yönetimi ile Müşteri Memnuniyetini Artırma Eğitimi", TURSAN, 28-29 Nisan 2012, İstanbul.

"Yalın Altı Sigma Yeşil Kuşak Eğitimi - Analiz Safhası", TEKNOSA, 25-27 Nisan 2012, İstanbul.

"ISO 9001 Kalite Yönetimi Sistemi ve İç Tetkikçi Eğitimi", TEKNOSA, 11-13 Nisan 2012, İstanbul.

"Yalın Altı Sigma Yeşil Kuşak Eğitimi - Tanımlama ve Ölçme Safhası", TEKNOSA, 29-31 Mart 2012, İstanbul.

"ISO 10002 Müşteri Memnuniyeti Yönetimi", TÜPRAŞ, Pendik Divan Hotel, 27-28 Mart 2012, İstanbul.

"ISO 10002 Müşteri Memnuniyeti Yönetimi ", TÜPRAŞ, Pendik Divan Hotel, , 1-2 Mart 2012, İstanbul.

"Managing Risk and Performance through Business Process Management Seminar-Workshop", INFOMAN, March 6-7 2012, AIM Conference Center, Manila, Philippines.

"ISO 10002 Şikayet Yönetimi", AKBANK, Sabancı Center, 11-12 Şubat 2012, İstanbul.

"ISO 10002 Müşteri Memnuniyeti Yönetimi", BORUSAN MANNESMANN, 19 Ocak 2012, İstanbul.

"İş Süreçleri ve Performans Yönetimi Eğitimi", YAKUPOĞLU (YDS BOOTS), 9-10 Ocak 2012, Ankara.

"ISO 10002 Müşteri Memnuniyeti Yönetimi", BORUSAN MANNESMANN, 27 Aralık 2011, İstanbul.

"ISO 9001 Kalite Yönetimi Farkındalık ve Uygulama Eğitimi", BSI, 19-20 Aralık 2011, İstanbul.

"ISO 10002 Müşteri Memnuniyeti Yönetimi", BORUSAN MANNESMANN, 9 Aralık 2011, İstanbul.

"ISO 9001 Kalite Yönetimi Sistemi ve Tetkikçi Eğitimi", TEKNOSA, 23-25 Kasım 2011, İstanbul.

"Business Process Improvement and Balanced Scorecard Model as a Strategic Management System Seminar-Workshop", INFOMAN, November 10-11 2011, AIM Conference Center, Manila, Philippines.

"Business Process Improvement and Balanced Scorecard Model as a Strategic Management System Seminar-Workshop", LH VENTURES GROUP, November 8-9 2011, Cebu, Philippines.

"Kurumsal Risk Yönetimi ve Uygulamaları", REKLAMZ, Sheraton Hotel, 21 Ekim 2011, İstanbul.

"İş Süreçleri ve Performans Yönetimi Eğitimi", ERGO GRUBU, 6-7 Ekim 2011, İstanbul.

"Altı Sigma Yeşil Kuşak Eğitimi - Kontrol Safhası", TEKNOSA, Teknosa Akademi, 28-30 Eylül 2011, İstanbul.

"ISO 31000 Kurumsal Risk Yönetimi Eğitimi + Workshop", İSTİKBAL MOBİLYA, 22 Eylül 2011, Kayseri.

"İş Süreçleri ve Performans Yönetimi Eğitimi", YKM MAĞAZALARI, 18 Eylül 2011, İstanbul.

"ISO 10002 Müşteri Şikayetleri Yönetimi ve Tetkikçi Eğitimi", TEKNOSA, 15-16 Eylül 2011, İstanbul.

"ISO 9001 Kalite Yönetimi Sistemi ve Tetkikçi Eğitimi", TEKNOSA, 12-14 Eylül 2011, İstanbul.

"Altı Sigma Yeşil Kuşak Eğitimi - İyileştirme Safhası", TEKNOSA, 17-19 Ağustos 2011, İstanbul.

"Process and Performance Management Seminar-Workshop", INFOMAN, 3 Agustos 2011, Philippines.

"Altı Sigma Yeşil Kuşak Eğitimi - Analiz Safhası", TEKNOSA, 13-15 Temmuz 2011, İstanbul.

"ISO 10002 Müşteri Şikayetleri Yönetimi ve Tetkikçi Eğitimi", TEKNOSA, 28-29 Haziran 2011, İstanbul.

"İş Süreçleri ve Performans Yönetimi Eğitimi", ZİRAAT BANKASI, 8-9 Haziran 2011, Ankara.

"Altı Sigma Yeşil Kuşak Eğitimi - Tanımlama ve Ölçme Safhası", TEKNOSA, 1-3 Haziran 2011, İstanbul.

"İş Süreçleri ve Performans Yönetimi Eğitimi", ZİRAAT BANKASI, 27-28 Mayıs 2011, Ankara.

"ISO 31000 Kurumsal Risk Yönetimi Eğitimi + Workshop", TAYSAD & KALDER, 25 Nisan 2011, İzmir.

"İş Süreç ve Performans Yönetimi Eğitimi", TURSAN, 16-17 Nisan 2011, İstanbul.

"ISO 9001 Kalite Yönetimi Sistemi ve Tetkikçi Eğitimi", TEKNOSA, 4-6 Nisan 2011, İstanbul.

"ISO 31000 Kurumsal Risk Yönetimi Eğitimi + Workshop", ETİ MADEN İŞLETMELERİ, 1 Mart 2011, Ankara.

"ISO 9001 Kalite Yönetimi Sistemi ve Tetkikçi Eğitimi", TEKNOSA, 21-23 Şubat 2011, İstanbul.

"ISO 9001 Kalite Yönetimi Sistemi ve Tetkikçi Eğitimi", TEKNOSA, 14-16 Şubat 2011, İstanbul.

"ISO 31000 Kurumsal Risk Yönetimi Eğitimi + Workshop", TARSUS BELEDİYESİ, 22-23 Ocak 2011, Mersin.

"ISO 31000 Kurumsal Risk Yönetimi Eğitimi + Workshop", ETİ MADEN İŞLETMELERİ, 23 Aralık 2011, Ankara.

"ISO 31000 Kurumsal Risk Yönetimi Eğitimi + Workshop", KALDER, 23 Aralık 2010 , Ankara.

"İş Süreçleri ve Performans Yönetimi Eğitimi", TTNET, 23-24 Ekim 2010, İstanbul.

"Strateji Arama Konferansı", ALARKO TAAHHÜT GRUBU, 12 Ekim 2010, İstanbul.

"Strateji ve İş Geliştirme Arama Konferansı", TEKNOSA, 1 Kasım 2008, İstanbul.

"Strateji Belirleme Workshops", TEKNOSA, 7 Kasım 2007, İstanbul.

FINISHED SIX SIGMA PROJECTS:

Reducing Transportation Time of the Fresh Fruit and Vegetables to CarrefourSA Stores

Improving Working Capital Structure

Achieving Zero Based Inventory

Increasing Accuracy of Sales Forecasting

Decreasing Store Operating Expenses

Decreasing Customer Complaint Rate

Decreasing Product Refund Amount

Decreasing Number of Operational Tasks of Store Managers

Decreasing Customer Complaints/Invoice

Decreasing Unsold Products in Stores

Improving Product Return Processes in Warehouse

Decreasing Employee Turnover Rate

Increasing Sales/m2

Decreasing Air-conditioners’ Customer Complaints

Increasing Store Visitors/Employee

Decreasing Physically Damaged Refrigerators

Increasing Sales of Grouped Products Returned from Customers

Decreasing Rate of Returned Products with Missing Accessories

Decreasing Employee Expenses/m2

Decreasing Customer Complaints in Internet Sales

Decreasing Logistic Cost of Products Transferred between Stores

Increasing EBITDA of Low Performing Stores

Decreasing Life-expired Flat TV Losses

Decreasing Shipment Rate from Stores to Depots

Decreasing Incorrect Shipment Done from Stores to Repair Services

Decreasing Inactive Inventory in Stores

Increasing Conversion Rate (Customer/Visitor) of Stores

Decreasing Invoice Procurement Time from Archive

Increasing Customer Service Quality

Increasing Big-Sized Stores (Exxtra) Sales

Decreasing Number of Products Stayed 30 days more in Service

Improving Internet After Sales Process Efficiency

Increasing EBIT/m2

RECOMMENDATIONS FOR DR. UMIT, FOUNDER, INFOMAN CONSULTANCY

"We have the rare opportunity to invite Dr. Umit as the Keynote Speaker in our Lean Six Sigma Conference last March 10-11, 2011 at Hotel Intercontinental, Makati City, Philippines.

We fly-in Dr. Umit to the Philippines as an Expert.

We were very impressed with his depth of knowledge, expertise, and work experience in Quality Management System, Six Sigma, Lean Six Sigma, Strategic Planning and Risk Management. His Conference Presentations, Case Studies, and Six Sigma Projects speak so well of his expertise, wealth of experience, and wisdom. He has the best mind in Quality Management System --- the Expert.

Dr. Umit is BRILLIANT and WORLD-CLASS!

We hope to have Dr. Umit again in our future Six Sigma Conferences here in the Philippines.

The next one is scheduled on August 4-5, 2011 at Hotel Intercontinental, Makati City, Philippines.

Norelyn T. Babiera Vice President, Fiera de Manila, Inc. +632-8960639, 8960637 fiera@info.com.ph, www.fmi.com.ph” March 27, 2011

MEGAReach Ref: Joy A. Gador

PRESS RELEASE Tel: 514 – 10 – 71

Lean Six Sigma experts to show way to push continuous improvement process and biz profitability

Foreign and local experts in today’s most powerful business improvement methodologies will share their proven know-how with the

members of the country’s corporate and entrepreneurial community, including government and non-government organizations.

Among those experts are Six Sigma master black belt Dr. Umit Ozen of Infoman Consultancy firm in Turkey and consulting black belt Brian

Hachez of the Workflow Excellence Group, Banco de Oro. Both will be keynote speakers at the 2011 Lean Six Sigma Conference slated at

the Hotel Intercontinental in Makati City on March 10 to 11.

Ozen will speak on the “Positive effects of Lean Sigma on company results, business process and employees,” while Hachez will present a

case study on “Business excellence in the service industry.”

Lean Six Sigma, also known as Lean Sigma, is a combination of two business management strategies -- Lean Manufacturing that eliminates

wastes in the production process, and Six Sigma which introduces steps to problem solving and enhance quality.

Essentially, lean manufacturing is about efficiency and cost, and Sigma about effectiveness and value.

Thus, Lean and Six Sigma together with Business Process Management constitute the core disciplines in Continuous Process Improvement,

which can help corporate and institutional managers and executives attain the so-called Operational Excellence that transforms business

results into improved bottomlines.

“New ideas and best practices in this regard will be discussed by experts and practitioners during the conference, which is open to

business owners and entrepreneurs, general managers, managing directors, and senior, middle and junior managers of all the various

industry sectors such as telecom, healthcare, financial/banking, business process outsourcing, logistics, transport, export/import,

manufacturing, government, non-government organizations, small and medium enterprises and other organizations,” said vice president

Norelyn T. Babiera of event manager Fiera de Manila Inc. (FMI).

“A 20-percent discount is available to students and government participants, and 10-percent discount to NGOs, trade associations and

chambers of commerce,” Babiera pointed out.

The registration fees include two days attendance, snacks, lunch and conference kit.

More information can be obtained from FMI (tel. 632-8960639, 8960637; email fiera@info.com.ph, or visit www.fmi.com.ph).