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OBJECTIVES OF MIS

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To provide the type of information environment

that will integrate the basic operating functions.

To provide management with access toinformation relative to complex activities in

decentralized organizations .

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CAPACITY MODELING

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INTRODUCTION

Capacity Modeling is a scientificmethod for estimating capacity and

provide projections on utilization.

This strengthens our resourceallocation process.

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BENEFITS

Optimum resource utilization.

Minimize stretch/ over time.

Justify headcount change.

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INPUT FOR CAPACITY

MODELING

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Following Items Were Considered:

Volume pattern.

Complexity of task handled.

Seasonal spikes.

Time taken to complete a task.

Distribution pattern.

Processing type (Parallel/Sequential).

Other human factorsMandy Offs, Sick Leave,

Attrition, training time, team hurdles etc.

Percentage should be used to determine

frequency of occurrence of task.

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FORMULA

Capacity = Variation of historic volume X

Variation in time required to

complete current task

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Data Collection Sample

ATemplate was created for user where infollowing details were captured

Task name

Start Time & End Time

Security Name

Maker

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MODEL 1

Volume data for the past 3 years

Time data per sample calculation (1 month /30 sample points)

DRAW BACK Correlation between event &

tasks will be as per the sample volumescollected as a part of the time study.

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MODEL 2

Volume data per the sample collection oftime & Volume data.

Time data per sample calculation (1month /30 sample points)

DRAW BACK Sample size for volume is

small compared to statistical requirementfor volumes.

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Exceptions

Hence from the model one cant derive the following

Productmix:

As only task/activities were considered

Co-relationship between itemsThere was no co-relationship between impact of one item

over other

Regionwise separation:

Region wise information was never collectedMore assumption

Since only volume pattern over time taken for a task wereconsidered. The model was based on more assumptionAsset Service is an exceptions handling process

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CONTD.

From the volume pattern, we cant predict the samepattern to occur in future like other business(Business cycles)

Not all corporate events are seasonal. Their patterndepends on various factors viz. economic, businessetc..

Some tasks/activities are region specific.Not all tasks/activities gets generated for all events.

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SUGGESTIVE MEASURE

To determine region wise mix of events processed

To determine impact of event over individual tasks

To plan and forecast capacity

To determine which are difficult events/ difficult

task

To determine major tasks which are impacting the

capacity

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Items to be considered in data

collection template:

Events

Tasks

Time taken to completed a task

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