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Organizational Behaviour

Case Study

Work Life Balance Equality and Fairness

1. Work Life balance

It seems that the higher management or the people at

the manager level seems to be at unrest or unsatisfied

these days in the organization. Earlier the employees at

the lower level or working as individual seems to be

unsatisfied but the paradigm is shifting. The stress level

at the manager level is very high as they are responsible

for themselves and the associates which he/she is

managing.

Story Line:

The Steel Manufacturing Firm which has the capacity of processing 100

Tons/Annum wants to double the capacity in six months to cater the market

demand. However the ideal Factory erection and commissioning will take around a

year but the firm decides to make it in six months to capture the upcoming short

term demands in Railways and automotive sectors. In addition, to improve

competitiveness and achieve cost efficiency, firm intends to upgrade its technology.

The firm plans to increase the working hours of the employees with

additional remuneration for estimated time period of four months, within which the

required trainings and expansion activity would be completed. But the project

period got extended to eight months due to various issues like procurement,

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technology adoption etc. which led to stretched working hours for more than

promised period. This resulted in employeesdissatisfaction and increased turnover.

Origin of the Issue

Misfit between personal, group and organizational goals

Global organization competitiveness across timezones

Family style changing from male breadwinner to dual couple families orsingle parent families.

Organizations demanding increase in flexibility and productivity.

Symptoms

Lack of enthusiasm Personal conflict Stretched working hours Demotivated / dissatisfied employee

Causes

Improper planning and nature / scope of work Competition between organization Faster growth Personal Attitude / Issues Technological advancements Importance to Quality of Customer Service (Emotional Dissonance) Pace of Change (Work Environments and competitions)

Growth of Single Parent Families

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Context of work has changed. (adaptable, multi skilled and high deadlineswork)

Consequences

Decreases in quality of work Increased absentism / attrition Complaining employee Less Commitment to the o rganization Health issues to employees.

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Model

OB Project Work

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Equality and Fairness

Biasness (Self / Gender / Region / Age / Educational background)

Story Line:

IT Industry:

An IT MNC has separate SBU which has various projects running under it.The SBU head belongs to west region and prefers people at responsible position

from same region only or, whoever happens to be close to him. This

discriminatory behavior led to group formation and unequal information

dissemination. During HR review it was observed from various projects that

females are consistently rated well. Also, Employees from non-premiere

educational institutes were denied growth opportunities in spite of their

consistent performance. Less skilled Employees were deployed at crucial

customer facing positions due to their proximity to superiors.

Origin of the Issue

Perception Personal motives

Context

Symptoms

Groupism Showing discontent to colleagues Criticism Ignorance

Causes

Personal Motives Regional inclination Similar interest / hobbies Societal Bias Stereotyping

Consequences

Favoritism Unfair rewards Loss of growth opportunities Team attrition - Discontent between team members Un-equal Information dissemination Decreased efficiency / effectiveness