O2O PARTNER EMPLOYER GUIDE

Onward to Opportunity (O2O) has partnered with a number of organizations that are committed to hiring veterans and military spouses into their workforce. This Employer Guide provides an overview of each organization that is interviewing O2O program participants for roles in customer excellence and information technology. Some of these employers are also willing to consider individuals for roles that are beyond these two O2O training tracks. The purpose of this guide is to enable each participant to better understand what opportunities are available. It is also aimed at encouraging you to do more research on the organizations that are of interest to you. Each profi le includes a link to the employer’s career page.

If you are interested and qualifi ed for an opportunity offered by an O2O partner employer, contact your Transition Specialist or the O2O Coordinator, Gabrielle Persaud, via phone or email at gpersaud@hireheroesusa.org or (404) 432-8238.

table of contents1Accenture

2Amazon

5Comerica

10Hilton

12Joerns Healthcare

13Krispy Kreme

14La Quinta Inn & Suites

15Starbucks

16Washington Nationals Baseball Club

17Wyle-Aerospace Group

3Applebee’s

14Real Time Software

4CGN Global

6ConServe

7CyberFlow Analytics

8Effecture

9Harwin

11Informatics Applications Group

12JCPenney

16WorldPay

Are you eager for challenges that explore your full potential? At Accenture, you can launch yourself into your next journey – a dynamic career with a global consulting organization at the forefront of business, technology and innovation.

Explore your professional passions and develop market-leading skills that will enable you to thrive. Accenture consultants combine technology, digital and business expertise to design and deliver end-to-end solutions that our clients need to become high-performance businesses and governments. It’s a very exciting place to be!

Our portfolio of businesses includes: Accenture Strategy, Accenture Consulting, Accenture Digital, Accenture Technology, and Accenture Operations. Whichever you choose, you’re joining a culture that’s as unique as you are. We operate in more than 120 countries, and the skills we offer our clients are vast – just like the cultures, ethnicities, beliefs, and languages we represent. While we are a global organization, through your local leaders and career counselor, you’ll enjoy a career experience that is designed for you.

Military professionals are known for their strong work ethic, commitment to excellence, and ability to succeed in a challenging environment, exemplifying many of the same core values we live at Accenture. The skills military men and women develop are highly transferable to the work we do. Leadership, discipline, organization, teamwork, and doing what it takes to get the job done are some of the areas in which military experience directly applies to our work.

As a global consulting, outsourcing and technology company, Accenture offers a wide range of career opportunities for military personnel and veterans. Many apply their experience with Accenture Federal Services, while others choose to apply their functional skills - such as management, logistics, cyber security, or accounting - to work with clients across various industries.

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www.accenture.com/us-en/careersCustomer Excellence and Information Technology Track

“We actively seek leaders who can invent, think big, have a bias for action, and deliver results on behalf of our customers,” says CEO Jeff Bezos, alluding to Amazon’s leadership principles. “These principles look very familiar to men and women who have served our country in the armed forces, and we fi nd that their experience leading people is invaluable in our fast-paced work environment.”

Amazon wants you to share and shape its mission to be Earth’s most customer-centric company. Amazon’s evolution - from website, to e-commerce partner, to development platform - is driven by the spirit of invention that is part of Amazon’s DNA. It’s what we do, every day - and the good news is that we’ve only just begun.

Available Opportunities in Seattle, WA, Dallas, TX, and Northern VA:

Technical Customer Service AssociateCloud Support AssociateCloud Support EngineerCloud Support Operations Manager

Available Opportunities in Seattle, WA, Northern VA, San Francisco, CA, and Umatilla, OR:

Data Center Engineering Operations TechnicianData Center Chief EngineerData Center Facility ManagerData Center Data TechnicianData Center Manager

Information Technology Trackaws.amazon.com/careers

amazon.jobs

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Customer Excellence Trackwww.rmhfranchise.com/job-postings

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Customer Excellence Trackwww.rmhfranchise.com/job-postings

3

Where will tomorrow take you? You decide, but your future looks delicious at Applebee’s!

We are delighted by your interest in learning more about working at one of our Applebee’s locations. This isn’t just a restaurant job. At Applebee’s we’re all about the neighborhoods we serve. Our managers and team members play a vital role in building their business, serving their guests and giving back to the communities where they live and work.

Whether you’re looking for something to do for the next two years or the next 22 years, if you would like to make the most of your opportunities - Applebee’s would like to see you tomorrow...and every tomorrow after that!

With more than 172 locations nationwide, Applebee’s seeks veteran candidates with leadership experience. Their ideal candidate is an E-4 to E-7 with experience managing 10-15 personnel or employees. Restaurant experience is not required as they will provide training.

Available Opportunities:

Assistant ManagerAssistant General ManagerGeneral Manager

Information Technology Trackcgncareers.silkroad.com

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CGN Global is a global management consulting fi rm with offi ces in the United States, Europe, China, and India.

We make it possible for companies around the world to transform their organizations, improve their performance and become more profi table. We see the big picture, identify and solve core problems, discover new opportunities, and implement the game-changing strategies that will deliver sustainable results. We use our niche experience and broad knowledge to solve complex problems in all areas of your business. We become a part of our clients’ teams—supplying the strategy, expertise and resources needed to implement high-velocity, breakthrough solutions.

As a member of the CGN Global team, you will provide game-changing strategies that deliver sustained competitive advantage to companies worldwide. Applying targeted experience and broad knowledge of supply chain, operations, technology and business transformation, our consultants solve complex problems in all areas of our clients’ businesses.

Our reputation for agility, innovation and out-of-the-box solutions has made us a trusted partner to clients around the world, including Fortune 500 fi rms. At CGN, you will have the opportunity to pursue new ideas you are passionate about, fi nd innovative solutions to complex problems and play big at the global scale.

Our diverse, entrepreneurial culture provides the fl exibility for you to navigate a career path tailored to your talents and interests. We value professional development and continued learning, keeping you at the cutting edge of your fi eld.

Customer Excellence and Information Technology Trackwww.comerica.com/careers

Comerica Incorporated is a fi nancial services company that is strategically aligned into three major business segments: the Business Bank, the Retail Bank, and Wealth Management. From our early days as Detroit Savings Fund Institute, Comerica has enjoyed over 160 years of growth. Comerica Bank has available vacancies nationwide for the customer service positions listed below.

Available Opportunities:

Customer Service RepresentativeOur Customer Service team is responsible for contributing to the overall success of a Retail Banking Center by meeting or exceeding sales goals, achieving prescribed customer service levels, and executing operational objectives. This position’s work schedule involves evenings and occasional Saturdays.

Credit AnalystOur Credit teams are prepared to help service businesses and individual loans effi ciently and with the utmost attention to the needs of our clientele. Our dedicated Credit teams include experienced professionals covering a full range of disciplines, including Credit Analysis, Underwriting, and Credit Administration. Credit Analysts are placed in an 18-to-24-month training program to prepare for a role in Relationship Management.

Retail Personal BankerThe Retail Banking Center is often our fi rst and most important point of contact with prospective and current customers. This team is responsible for fostering relationships with our clients and delivering remarkable services every day. The Retail Banking Center plays a critical role in ensuring our customers have the best experience possible. Our Banking Center teams are nationally known for the personal touch they put into identifying customer needs and helping them achieve fi nancial goals.

IT PositionsMost positions are located at Comerica Banks IT headquarters located in Auburn Hills, MI. Vacancies in Auburn Hills include Schedulers, IT Risk Analyst, Enterprise Project Managers, as well as entry level help desk agents. Remote opportunities include Cyber Security positions that work on a Central Time schedule.

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Customer Excellence Trackwww.conserve-arm.com/careers

ConServe has made its mark in the higher education market, specializing in providing accounts receivable management services for colleges and universities, guaranty agencies and private lenders. Our clients rank us #1 because of our innovative recovery solutions, the result of leveraging performance data analytics with state-of- the-art technology. Our passion for ethics, compliance and client satisfaction is The ConServe Advantage®.

ConServe is consistently recognized for performance, compliance, customer service, ethics, growth, and workplace benefi ts.

If you are people-oriented, competitive, outgoing, motivated, positive, and a team player and problem-solver, then you would be a good fi t for the ConServe team. We offer unlimited bonus potential, fl exible schedules, competitive wages, paid time off, 401k, 100% ConServe-paid employee health benefi ts, and excellent career opportunities.

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Information Technology Trackwww.cyberfl owanalytics.com/site/company/careers-2

CyberFlow Analytics is a fast-paced cyber security company with California offi ces in San Diego and Silicon Valley, CA. CyberFlow is leading the industry in network behavioral analytics for securing the Internet of Things (IoT) and Enterprise IT. CyberFlow is looking for highly motivated, goal-oriented and passionate individuals to join our team across sales, business development and engineering.

Available Opportunities:

Product Manager and Technical SupportDescription: Reports to the Vice President of Sales to develop and grow clients and channel partners for IoT and Enterprise IT security products.

Executive Accounts ManagerDescription: This role is critical to the ongoing success in growing revenues, and will have responsibility for developing new Enterprise business for IoT and Enterprise IT security, and managing those accounts to increase revenue through additional product sales.

Channel Account ManagerDescription: The goal of this position is to recruit security-focused channel partners, build pipeline within the channel partners and manage partner relationships to drive revenue growth. This is a high-energy position requiring the candidate to be motivated and results-driven, as well as willing to travel regularly.

Principal Software Engineer and ArchitectWe seek engineering candidates with experience in distributed computing, Docker Containers, multi-threading, concurrency, and analytics applications. Be part of a progressive new startup culture that includes the latest agile development methodology, offi ce meetups, and a community of cyber security innovation in the cloud.

Security EngineerThis role is responsible for the design, deployment and maintenance of security strategies for network intrusion, detection and prevention technologies for Advanced Persistent Threats (APTs). This position is focused on keeping up with the latest APT security research and incidents, and working with the engineering team for the development of advanced security technologies to detect and mitigate APT breaches.

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Information Technology Trackwww.dice.com/jobs?q=effecture

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Effecture, LLC was founded on a commitment to three principles: Effectiveness, Effi ciency, and Economics. Located in San Diego, CA, we deliver fi rst-rate IT solutions and network technology without compromising cost effectiveness or the expediency with which they are implemented. With our expert engineers, effi cient processes, and acute sensitivity to an organization’s needs, we offer a uniquely complete solution to our customers.

Join the Effecture Team!

At Effecture, we understand that our success is a result of our diverse workforce. You will fi nd challenging projects and smart people with the potential to change the world. Effecture team members relish the freedom to create the next generation of IT solutions in an environment designed to foster collaboration, creativity, health, and happiness. As a small business, we also focus on the success of each of our employees through individualized professional development and career tracks. Each day at Effecture, you will have the opportunity to support the DoD community by providing solutions to enhance the capability and effectiveness of military members around the world.

We are always interested in meeting strong candidates to work with on future projects. If you are an expert in technology systems development, or a graduate in the fi eld of Engineering, Math, Computer Science, or Physics, we would like to hear from you. We plan, design and implement IT solutions to unique and complex challenges and we want only the best and brightest on our team.

Customer Excellence Trackwww.harwin.com/about-harwin/careers

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Harwin is a manufacturer of high-reliability and industry-standard interconnects and associated PCB hardware. We command wide-ranging, global capabilities to satisfy customer needs on a local level. A network of distributors - coupled with offi ces and manufacturing facilities in Europe, the United States and Asia - provides us a global reach and comprehensive understanding of the latest technologies. With more than 60 years’ history of successfully manufacturing electronic components, Harwin has an active portfolio of over 50,000 highly reliable interconnects and PCB hardware items.

With a policy of investing up to 10 percent of turnover year-on-year and replacing equipment on a fi ve-year cycle, Harwin operates high technology processes in a very modern environment. That ethos traces back to the birth of the company in 1952. Harwin’s founder, Patrick de Laszlo, believed that components should be engineered to the highest possible standards. That goal is still very relevant to the company today.

Investment in the latest computer-aided design and engineering facilities, statistical process control, and many other leading edge disciplines is ensuring that Harwin’s future is every bit as bright as its distinguished past.

Working for Harwin offers a rewarding and challenging career. We welcome queries from those who believe they possess the skills, qualities and enthusiasm to help us consistently deliver high quality solutions and support to the global interconnection market.

Available Opportunities include:

Product Manager and Technical SupportLocation: New Albany, INDescription: Reports to the Vice President Sales and Marketing

Customer Excellence Trackwww.besthotelcareers.com

As extraordinary hospitality professionals, we work together to make Hilton a great place to work and build rewarding careers for ourselves and our colleagues. We invite you to help us fulfi ll Conrad Hilton’s Vision to “fi ll the Earth with the light and warmth of hospitality” and provide the world-class guest service for which Hilton Worldwide is known.

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains a forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for and valued. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

If you understand the importance of upholding a brand’s reputation and what it takes to provide a globally recognized hospitality experience, you may be the perfect fi t for Hilton Hotels & Resorts. Please note that all available positions are currently limited to Indianapolis, IN.

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Customer Excellence and Information Technology Trackwww.tiag.net/careers/

tiag® is an innovative management and technology services company with a leading reputation in providing superior transformational business results. Our group prides itself on its ability to provide nimble, entrepreneurial responses to multidimensional problems. We leverage our collective expertise to deliver refi ned, comprehensive solutions that are grounded in real world experience.

We fundamentally believe that you deliver integrity in counsel by hiring true experts that fi nd intrinsic reward in making a difference for customers. We are dedicated to providing a culture that takes care of its people and creates a solid, steady group to provide continuity for customer programs.

Customers choose and keep us because we deliver value and benefi ts beyond the scope of work. Our complementary portfolio of services ranges from complex enterprise-wide solutions to stand-alone custom projects, among them:

Our core strength resides in our people -- their technical and management acumen, as well as their integrity and dedication. The group is highly skilled, creative and responsive to customer needs.

We are composed of leading experts from the private sector and the military. We deliver a deep pool of experience and talent, allowing us to respond to a broad range of client requirements.

We are proud of our staff and dedicated to providing fi rst-class professional career opportunities. Our dedication ensures that professional goals are met through continued, stimulating work. The close camaraderie among our group creates an inspiring and productive environment for growth. The company’s comprehensive benefi ts, combined with opportunities for professional challenge and reward, result in coveted professional careers.

tiag® takes pride in its people, achievements, innovative processes, and continuous record of successes in directly leading mission critical program initiatives in support of those who serve us in the military and civilian sectors of our government.

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JCPenney is one of the nation’s largest apparel and home furnishing retailers, dedicated to fi tting the diversity of America with unparalleled style and value. Working at JCPenney gives you the opportunity to create meaningful experiences for millions who shop at our nationwide stores and jcp.com. We believe in quality that can be felt, fabrics that your skin loves, colors that go with you, and sizes and prices that invite you to buy for the whole family. We’re looking for motivated, talented individuals who can emerge as warriors in our organization. Find your fi t at JCPenney. Please note that additional vacancies are available through O2O, in addition to what is listed on our online job portal. Please note that all available positions are located in Plano, Texas.

IT professionals: JCPenney is looking for engineers/developers specialized in software (Android, Apple, Windows, etc.) with required certifi cations and are ready and willing to learn.

www.jobs.jcp.comInformation Technology Track

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www.joerns.comCustomer Excellence Track

As the premier supplier and service provider in post-acute care, Joerns Healthcare is revolutionizing healthcare through a suite of advanced injury and wound prevention, patient care and handling products, and professional services and programs. With the most comprehensive distribution and service network dedicated to post-acute care in North America, Joerns Healthcare offers a national network of service centers and a dedicated service fl eet with over 130 sites, 700 associates, and the most advanced asset management technology and logistics system available.

With a history dating back more than 125 years, Joerns Healthcare has grown into a integrated manufacturer of: healthcare beds, therapeutic surfaces, patient-handling products, negative pressure wound therapy devices, and DME equipment and services to the post-acute market. Through strategic partnerships, patients are served across the care continuum, from early onset acute care and skilled long-term care, to compassionate palliative end-of-life care in hospice.

We’re proud to stand at the forefront of healthcare innovation, providing full-service solutions that continue to redefi ne how care is delivered. Focused on improving patient and caregiver experiences, we place their well-being at the center of everything we do.

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Customer Excellence Trackwww.sweetplacetowork.com

Krispy Kreme is a great place to work. When you look at us, you see mouth-watering doughnuts. When we look at you, we see the future of our company. As one of the world’s most enduring brands, Krispy Kreme will help you realize your potential and build a career that is sweeter than you could ever imagine.

Becoming a team member at Krispy Kreme is not just a gratifying career choice. Once you put on our signature ball cap and khakis, you instantly become part of a warm family with more than 70 years of history. In addition, a career at Krispy Kreme offers sweet opportunities in a team-centered environment that encourages both professional and personal growth. Please note that the following positions are limited to Grand Rapids, MI.

Available Opportunities:

GreeterResponsible for providing effi cient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete guest satisfaction.

Loadout ClerkResponsible for ensuring doughnuts are fresh and meet Krispy Kreme standards. A commitment to teamwork, a clean and professional appearance, enthusiasm, and high energy are necessary throughout the shift.

Product SpecialistResponsible for preparing all products to a level that meets Krispy Kreme standards and satisfi es the customer. This includes preparing the dough, the yeast brew, the glaze, and the fi llings. Additionally, product specialists monitor all products and attempt to correct any problems that occur during the production process.

Regional SalespersonResponsible for contributing to sales growth in all territories. This includes securing orders from new and existing customers, establishing and maintaining customer relations, merchandising product to maximize sales, providing accurate and timely delivery of the product to customers, and managing orders and returns. The Regional Salesperson fi lls in for the Area Salesperson on their days off and will perform all the duties of an Area Salesperson in several different territories.

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Customer Excellence Trackwww.besthotelcareers.com

La Quinta’s culture of service begins and ends with people. People are the heart of the company. With passion, integrity and excellence, La Quinta can continue to grow as a large business while running internally like a small business. Leadership, training and project management are ideal skill sets valued by La Quinta that are not necessarily requirements of all available positions.

Help Desk positions are typically hourly and offer fl exible schedules. These positions are ideal for candidates seeking part-time employment or supplemental income.

Information Technology Trackwww.realtimesoftware.us/careers

Available Opportunities:

Independent Sales & Customer Representative: Independent Sales & Customer Representative:

• Set up vendors/suppliers• Basic online registration for classes• Customer service • Professional development & training

IT Support Technician:

• Support new customers• Basic IT set up of Windows OS• Software & hardware deployment• Professional development & training• Profi t sharing of managed services

IT Support Technician:

Real Time Offi ce® is a powerful mobile tool built exclusively for Microsoft® Windows tablets. We provide classes and teach the ability to instantly create estimates, invoices, purchase orders and sales contracts - allowing contractors to close more jobs on the spot with better customer service skills and receive all forms of payment. We specialize in helping contractors, tradesmen and materials distributors come together.

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Customer Excellence Trackwww.starbucks.com/careers

Starbucks is proud to employ veterans and military spouses across our global business. Our Armed Forces Network (AFN) is a community of Starbucks partners and their families who are active duty military members, veterans or supporters. With your diverse experiences and work ethic, as well as your direct alignment with our mission to inspire and nurture our community, we support you in fi nding your place with us to connect with something bigger than yourself.

“Transitioning U.S. veterans and military spouses share our mission-driven sensibility and work ethic and can build long-term careers at Starbucks as they return home.” – Howard Schultz, Chairman, President and Chief Executive Offi cer.

Honor, duty, service. Your military background makes you a natural fi t for a career at Starbucks. We are team-focused and bound by our shared values for creating a special experience for customers and partners. We are results-driven, through the lens of humanity. Start your future with Starbucks and explore retail store careers.

Working at Starbucks is different from any other job. You’re creating genuine moments of connection with our customers, making a difference in their day. You’ll handcraft and serve delicious beverages and food, and have opportunities to do good in the community and give back to the neighborhoods in which we serve. We offer fl exible schedules, great benefi ts and an environment that is truly welcoming.

We are currently looking to fi ll barista, shift supervisor, assistant store manager, and general manager positions at many of our Starbucks locations nationwide.

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Information Technology and Customer Excellence Trackwww.teamworkonline.com

The Washington Nationals Baseball Club is a family-run baseball organization that operates in a fast-paced environment. The schedule is inconsistent as they host more than 80 home games and trainings per season depending on the status of the team. The most in-demand positions include retail, ticket sales, usher, and internship roles.

Preferred qualifi cations include previous experience in customer service, cash handling, leadership, and profi ciency with Microsoft Offi ce products.

Wyle, a 2016 Top 100 Military Employer, is proud to employ U.S. military veterans. Our extensive work on behalf of the U.S. government offers those who have served in uniform an opportunity to continue to serve their country in a new, exciting way. Wyle offers a highly-competitive and comprehensive benefi ts program to its employees.

Wyle employees work beside exceptional colleagues and they help solve some of our nation’s most challenging problems. If you’re looking for a rewarding career with one of the nation’s leading providers of specialized engineering, scientifi c and technical services to the Department of Defense, NASA, and a variety of commercial customers, then you’ve found the right place.

Information Technology and Customer Excellence Trackwww.wyle.jobs

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Customer Excellence Trackwww.worldpay.com/us/about/careers

WorldPay is one of the world’s leading payment companies. Our products and services power commerce across the globe and we’re passionate about business. We’re looking for talented like-minded individuals to join us.

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to- face, there’s a good chance it happened because of us. On an annual basis, our innovations, systems and technology enable billions of money transactions around the world. Working with customers large and small, we help them process pay-ments quickly, safely and reliably, allowing them to grow their businesses. As a leader in global FinTech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of our journey.

Why is our Customer Care Team the next step for you?

Our operations professionals work in a fast-paced, customer-facing environment to inform external and internal customers on new products and troubleshoot issues. We work to make our customer experience unbeatable - with expert knowledge and great service skills.

With an accelerated career path offered to individuals who display a strong work ethic, desire to learn, and an ability to solve problems, you could be in an expanded leadership role within the fi rst 6-12 months.

How will you add value on a day-to-day basis?

As a Customer Support Specialist, you will partner with our customers to solve their business problems by providing ongoing support via phone and email to our merchant base. You will assist with issues regarding billing, pricing, system errors, and overall transaction processing inquiries. This is an excellent opportunity for a hard-working candidate who is looking to start their professional career at a well-respected global organization.

What will make you the ideal candidate?

You have profi cient knowledge of Microsoft Word, Excel, Access, and Windows-based programs, including Outlook. You have a passion for helping people, as well as experience in problem resolution. Since our Help Desk is a 24/7 environment, you must also have the ability to work a varying schedule.