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Book early to save up to £200 28 - 30 May 2012 Gallery Suite, NEC, Birmingham Leading Safer Care Register today: www.patientsafetycongress.co.uk Call us on 0845 056 8339 or email [email protected] Strategic partner: NEW for 2012 n International experts reflect on advances in patient safety around the world n Take away evidence-based risk assessment strategies to implement in your organisation n Primary care surgery: put your questions to the experts n Innovative new work from NHS QUEST with a dedicated stream of additional focused learning on both days n University Hospitals Birmingham NHS Foundation Trust safari: hands-on learning looking at practical patient safety work and innovations – see them in action at UHB during this full day interactive learning programme n Theory into research: speakers will support their proven innovations with practice backed by research n Organisational approaches to improving patient safety – what is your role in the movement towards improving safety and efficiency in healthcare? n Exclusive book signing with Professor Bob Wachter Professor and Associate Chairman Department of Medicine University of California Hear from expert speakers including: Professor Bob Wachter Professor and Associate Chairman Department of Medicine University of California Professor Erik Hollnagel Professor, University of Southern Denmark and Professor Emeritus University of Linköping Sir David Nicholson NHS Chief Executive Department of Health Gary Kaplan Chairman and CEO Virginia Mason Medical Center Stephen Thornton Chief Executive The Health Foundation Sir Stephen Moss Chairman Mid Staffordshire NHS Foundation Trust Gill Harris Deputy Chief Executive Wrightington, Wigan and Leigh NHS Foundation Trust Professor Charles Vincent Director of the Imperial Centre for Patient Safety and Service Quality and Professor of Clinical Safety Research Imperial College London Sponsored by: Exhibitors:

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Page 1: o £200 o Gallery Suite, NEC, Birmingham Leading … o £200 28 - 30 May 2012 Gallery Suite, NEC, Birmingham Leading Safer Care 28 -308Ma0y1Cona GGGalery Sruei rt,NSEC uua,NaBm Call

Book early to

save up to £20028 - 30 May 2012Gallery Suite, NEC, Birmingham

Leading Safer Care

Register today:

www.patientsafetycongress.co.ukCall us on 0845 056 8339 or email [email protected]

Strategic partner:

NEW for 2012 n International experts reflect on advances in patient safety around the world

n Take away evidence-based risk assessment strategies to implement in your organisation

n Primary care surgery: put your questions to the experts

n Innovative new work from NHS QUEST with a dedicated stream of additional focused learning on both days

n University Hospitals Birmingham NHS Foundation Trust safari: hands-on learning looking at practical patient safety work and innovations – see them in action at UHB during this full day interactive learning programme

n Theory into research: speakers will support their proven innovations with practice backed by research

n Organisational approaches to improving patient safety – what is your role in the movement towards improving safety and efficiency in healthcare?

n Exclusive book signing with Professor Bob Wachter Professor and Associate Chairman Department of Medicine University of California

Hear from expert speakers including:

Professor Bob Wachter Professor and Associate Chairman Department of Medicine

University of California

Professor Erik Hollnagel Professor, University of Southern Denmark and Professor Emeritus

University of Linköping

Sir David Nicholson NHS Chief Executive

Department of Health

Gary Kaplan Chairman and CEO

Virginia Mason Medical Center

Stephen Thornton Chief Executive

The Health Foundation

Sir Stephen Moss Chairman

Mid Staffordshire NHS Foundation Trust

Gill Harris Deputy Chief Executive

Wrightington, Wigan and Leigh NHS Foundation Trust

Professor Charles Vincent Director of the Imperial Centre for Patient Safety and Service Quality and Professor of Clinical Safety Research

Imperial College London

Sponsored by: Exhibitors:

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The UK’s largest patient safety event, with over 700 attendees in 2011 from 13 countries and more than 200 NHS organisations

Don’t miss...

n Networking opportunities with key decision makers from the UK and overseas

n Over 80 national and international experts sharing their thoughts and commitments to patient safety

n The largest patient safety event in the UK, with over 700 attendees in 2011 from 13 countries and more than 200 NHS organisations

n Free attendance to the James Reason Annual Lecture delivered by Professor Bob Wachter

University Hospitals Birmingham NHS Foundation Trust safari workshop – 28 May

NEW for 2012, this exciting safari workshop will provide you with hands-on learning of patient safety innovations in practice. Pick up practical tips and improvements to take back and implement in your organisation, having seen University Hospitals Birmingham’s innovations in action.

This safari will equip you with the knowledge and tools you need to improve patient safety measures in your organisation and will cover:

n Monitoring and reducing adverse events

n Using technology efficiently and effectively to monitor outpatients

n Engaging doctors with data

n Embedding a culture of appropriate accountability using University Hospitals Birmingham’s ground-breaking root cause analysis method

NHS Institute for Innovation and Improvement training day – 28 May

Book your place at this popular workshop and choose from two master classes that will provide you with hands on training and guidance delivered by respected experts.

Option 1: Fundamentals of patient safety. Covering the essentials of patient safety, this programme looks at the key concepts of improving patient safety, and provides a practical understanding of facilitating organisational change to take back and implement in your organisation.

Option 2: Medicines management and safety. A practical look at the entire pathway of medicine management, this workshop will cover key concepts for safe reliable prescribing, including diagnosis, supply and administration.

Register today: www.patientsafetycongress.co.uk Call us on 0845 056 8339 or email [email protected]

Speakers also confirmed on the programme include:

n Professor Steven Spear, Senior Lecturer Massachusetts Institute of Technology and Senior Fellow, Institute for Healthcare Improvement

n Frank Strang, Scottish Government Health Directorate, Primary Care, Healthcare Improvement Scotland

n Niall Dickson, Chief Executive General Medical Council

n Dr Jim Livingstone, Director of Safety Quality and Standards, Northern Ireland Department of Health

n Dr Phil Hammond, GP and Broadcaster

n Dr Robert Varnam, Clinical Lead for Commissioning, NHS Institute for Innovation and Improvement GP, Moss Side Medical Centre, The Robert Darbishire Practice

n Dr Michael Leonard and Dr Allan Frankel Principals and Co-Chief Medical Officers Pascal Metrics

n Sherry Nolan, Clinical Manager Children’s Hospital Los Angeles

n Susan Went, Quality Improvement Fellow The Health Foundation, Senior Expert In Healthcare Quality Improvement Royal College of Physicians

With thanks to our expert advisory board for their help steering the programme, including:

Dr Jo Bibby, Director of Improvement Programmes The Health Foundation

Dr Suzette Woodward, Director of Patient Safety and Head of Patient Safety Policy, National Patient Safety Agency

Dr Jane Jones, Assistant Director, The Health Foundation

Sir Liam Donaldson, Chairman, National Patient Safety Agency

David Dalton, Chief Executive, Salford Royal NHS Foundation Trust

Kate Jones, Interim Director of Safer Care and Improvement Capability NHS Institute for Innovation and Improvement

Dr Kevin Stewart, Medical Director, Royal College of Physicians and National Safe Care Team - QIPP programme, Department of Health

Dr Mike Durkin, Medical Director and National Clinical Director for VTE NHS South of England

Dr Jason Leitch, National Clinical Lead for Quality, Scottish Government

Professor Bruce Keogh, NHS Medical Director, Department of Health

Professor Charles Vincent, Director of the Imperial Centre for Patient Safety and Service Quality and Professor of Clinical Safety Research Imperial College London

Oliver Warren, Surgical Registrar and Honorary Fellow Imperial College London

Dr Robert Varnam, GP, Moss Side Medical Centre and The Robert Darbishire Practice and Clinical Lead for Commissioning NHS Institute for Innovation and Improvement

Dr Alan Willson, Director of 1000 Lives Plus, NHS Wales

Dr Gavin Lavery, Clinical Director, Northern Ireland Health and Social Care Safety Forum

Peter Walsh, Chief Executive, Action against Medical Accidents

Tricia Hart, Deputy CEO and Director of Nursing and Patient Safety South Tees Hospitals NHS Foundation Trust

Professor Naomi Fulop, Director, NIHR King’s Patient Safety and Service Quality Research Centre, King’s College London

Professor Jacky Hayden, Dean of Postgraduate Medical Studies North Western Deanery

Leading Safer Care

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About the Health Foundation:The Health Foundation is an independent charity working to improve the quality of healthcare in the UK. We are here to inspire and create the space for people to make lasting improvements to health services.

We want the UK to have healthcare systems of the highest possible quality – safe, effective, person-centred, timely, efficient and equitable. We believe that in order to achieve this, health services need to continuously improve the way they work.

Come and visit our stand in the Partner Zone to talk to us about our work. Working at every level of the system, we aim to develop the technical skills, leadership, capacity and knowledge, and build the will for change, to secure lasting improvements to healthcare.

One of our key priorities is inspiring improvement in patient safety. Find out more at www.health.org.uk

“Patient safety is as important as ever and we are proud to be giving our full

support to the Patient Safety Congress. It is a great opportunity for us to take forward our work with healthcare leaders and frontline staff. The Congress is an essential platform for helping us to build a network of safety minded people and organisations to test and develop new approaches in patient safety and create an evidence base for safer care.”

Jo Bibby, Director of Improvement Programmes The Health Foundation

Register today: www.patientsafetycongress.co.uk Call us on 0845 056 8339 or email [email protected]

From its inception in 2008, the Patient Safety Congress has grown to become the largest patient safety event in the UK and one of the most prestigious in the world.

Coming to you with a fresh outlook on patient safety, the 2012 programme promises to deliver innovative, expert content on the current and future key issues in patient safety. Developed with our strategic partner the Health Foundation and our advisory board, the Congress balances high level policy updates with focused, tangible practical sessions backed by research.

Changes to healthcare have compelled us to look at our health system with new eyes. The new programme structure reflects our need to approach safety and efficiency measures in a more integrated way. Balanced between managerial and clinical content, the programme addresses the need to improve our organisational structures whilst taking personal responsibility and accountability at the front line and board level. The 2012 programme looks at patient safety from the cradle to the grave through innovative new work.

Poster ZoneSharing best practice and innovations with other organisations is a key part of improving safety and efficiency. The healthcare workforce offers a wealth of under utilised knowledge and advancements in patient safety. These schemes, projects and programmes are vital if we are to make a difference in patient safety.

The Patient Safety Congress Poster Zone is an integral part of the sharing of best practice at the event. With over 100 submissions in 2011, this is an opportunity to showcase and network that must not be missed.

To submit your poster visit www.patientsafetycongress.co.uk for a quick how to guide on submitting your poster. The deadline for entries is Friday 30 March 2012.

We thank our strategic partner

James Reason Annual Lecture

The James Reason Annual Lecture is designed to recognise the ground breaking work of Professor James Reason and his contribution to our understanding of systems failures. The lecture offers a chance to promote discussion and explore new concepts.

We are delighted to announce Professor Bob Wachter, Professor and Associate Chairman of the University of California’s Department of Medicine, will be giving this year’s prestigious lecture on Tuesday 29 May. This will be followed by a book signing of Professor Wachter’s second edition of his best selling ‘Understanding Patient Safety’.

2011 audience profile

The Patient Safety Congress is your opportunity to network and share ideas with key decision makers and champions of patient safety. Share your research, increase your business development opportunities or deliver thought leadership at this key event.

Organisation type

Delegate role

To discuss opportunities at the Patient Safety Congress 2012 please contact Ince Saleem on 0207 728 3740 or email [email protected]

Sponsorship and exhibition opportunities

Align yourself with leading international and national experts, and participate in thought leadership and key policy updates at this essential event.

We are always looking for new ways to work with our sponsors, so contact us today to discuss a package that suits your needs

Contact Ince Saleem today on 0207 728 3740 or email [email protected] for information about sponsor and exhibition packages.

2% Other 2% Academia

4% Pharmacy & medicines management

35% Patient safety, quality,

governance & risk

20% General management

37% Clinical & medical

56% NHS acute

8% NHS mental health

13% NHS primary care

7% Overseas

3% Charity, professional body & association

6% UK private sector

4% Other public sector

3% NHS SHA

Sponsored by: Exhibitors:

Page 4: o £200 o Gallery Suite, NEC, Birmingham Leading … o £200 28 - 30 May 2012 Gallery Suite, NEC, Birmingham Leading Safer Care 28 -308Ma0y1Cona GGGalery Sruei rt,NSEC uua,NaBm Call

Bring your team – for bookings

of 10 or more delegates –

discounts apply contact

0845 056 8339

Book 5

places get the

6th FRee

For bookings of 10

or more please contact us

on 0845 056 8339

Visit the website and register today! www.patientsafetycongress.co.uk Or call 0845 056 8339

Putting patient safety at the heart of healthcare

Leave the Congress and you will take with you...

n Digital content to access at your convenience post event

n First hand knowledge of the latest innovations in patient safety from across the globe

n Practical knowledge to share with your team and colleagues

n A deeper understanding of how you can improve clinical risks in your trust and reduce harm to your patients

n Renewed motivation to inspire you to make improvements today

n A wealth of new contacts and improved professional networks

n Post event access to winning poster entries

NHS QUeST at the Patient Safety CongressThe 2012 Congress sees the launch of NHS QUEST – a new member network for organisations with a relentless focus on quality and safety.

Sessions from the 13 founder NHS trust organisations bring additional valuable content to this year’s Congress.

Are you a junior doctor or nurse?The Patient Safety Congress is delighted to announce there will be a brand new category for junior doctors to submit their posters. Submit an abstract for a chance to be selected for one of the winning places, and meet experts in the field to share your work with. Our exceptional poster zone offers the perfect opportunity to showcase your work and share ideas with other professionals at this renowned international event.

We are also offering all junior doctors a special pass to the Congress – please call 0845 056 8299 for more information.

NHS INSTITUTe OF INNOvATION AND IMPROveMeNT TRAININg DAy

Monday 28 May 2012, Birmingham NeC

A hands-on training day with experts who will share their knowledge and tools to help you make lasting improvements in your organisation. Choose from either a medicines management masterclass or a management workshop looking at the fundamentals of patient safety and ways in which you can instil a model of change.

NeW for 2012

n International experts from around the world share their exciting, pioneering innovations

n Discussion panel, with experts from England, Northern Ireland, Scotland and Wales exploring the future for integration and care pathways

n Professor erik Hollnagel addresses how we can learn from industrial disasters

n Learning from the 2012 games: what are the similarities to managing risk in healthcare?

n Theory into practice sessions: experts will explain how they implement ground breaking research into their trust and what they learnt along the way

n Primary care surgery: your questions answered with the experts

n Preparing for commissioning: what do we need to know and do?

n Taking a closer look at involving patients in redesigning safer care

n Book signing with Professor Bob Wachter, Professor and Associate Chairman, Department of Medicine, University of California following his James Reason Annual Lecture

Key SPeAKeRS INCLUDe:

Professor Bob Wachter Professor and Associate Chairman, Department

of Medicine, University of California

Professor erik Hollnagel Professor, University of Southern Denmark and Professor Emeritus, University of Linköping

Sir David Nicholson NHS Chief Executive, Department of Health

gary Kaplan Chairman and CEO, virginia Mason Medical Center

Stephen Thornton Chief Executive, the Health Foundation

Sir Stephen Moss Chairman, Mid Staffordshire NHS Foundation Trust

Jack Silversin Founding Partner, Amicus

Professor Charles vincent Director of the Imperial Centre for Patient Safety and Service Quality and Professor of Clinical Safety Research

Imperial College London

Niall Dickson Chief Executive, general Medical Council

Professor Steven Spear Senior Lecturer, Massachusetts Institute of Technology and Senior Fellow

Institute for Healthcare Improvement

Dr Suzette Woodward Director of Patient Safety and Head of Patient Safety

Policy, National Patient Safety Agency

Dr Allan Frankel Principal and Co-Chief Medical Officer, Pascal Metrics

UNIveRSITy HOSPITALS BIRMINgHAM NHS FOUNDATION TRUST SAFARI WORKSHOP

Monday 28 May 2012, Queen elizabeth Hospital Birmingham

This exciting new safari workshop will inspire you to make changes in your organisation join this hands-on tour and understand how UHB has put patient safety at the heart of it’s work across the organisation. Understand how to best use technology to make efficiency improvements right across the care pathway and throughout the entire organisation.

Sponsored by: Exhibitors:

Strategic partner:

28 - 30 May 2012Gallery Suite, NEC, Birmingham

Leading Safer Care

Page 5: o £200 o Gallery Suite, NEC, Birmingham Leading … o £200 28 - 30 May 2012 Gallery Suite, NEC, Birmingham Leading Safer Care 28 -308Ma0y1Cona GGGalery Sruei rt,NSEC uua,NaBm Call

Bring your team – for bookings

of 10 or more delegates –

discounts apply contact

0845 056 8339

Book 5

places get the

6th FRee

For bookings of 10

or more please contact us

on 0845 056 8339

Putting patient safety at the heart of healthcare

CONgReSS PROgRAMMe 29 - 30 May 2012, Gallery Suite, NEC, Birmingham

DAY ONE - Tuesday 29 May 2012

08:30 Registration 09:00 Opening remarks from the chair:

Dr Phil Hammond, Journalist, Broadcaster and GP 09:10 Mid Staffordshire: What could we have done differently and what have we learnt for the future?

Sir David Nicholson, NHS Chief Executive, Department of Health Sir Stephen Moss, Chair Mid Staffordshire NHS Foundation Trust 09:50 Maintaining the focus on safety: NHS reform, outcomes framework and operating framework

n Understanding where PCT clusters fit in the new health system and their role in supporting patient safetyn Developing the relationship between primary and secondary care: What can they learn from each other and how can we facilitate shared learning?n Regulating for safety n Mapping out new policy frameworks: current and futuren Agents for change: The role of junior clinicians in improving patient safety Discussion panel:

Stephen Thornton, Chief Executive, the Health Foundation Dr Suzette Woodward, Director of Patient Safety and Head of Patient Safety Policy, National Patient Safety Agency

Niall Dickson, Chief Executive, General Medical Council Professor Hilary Chapman, Chief Nurse and Chief Operating Officer, Sheffield Teaching Hospitals NHS Foundation Trust Dr Mike Durkin, Medical Director, NHS South of England Tricia Hart, Deputy CEO and Director of Nursing & Patient Safety South Tees Hospitals NHS Foundation Trust

Interactive voting: Your chance to put your questions to the panellists

10:30 Care pathways: How far can integration improve patient safety?

Introduced by: Dr Robert Varnam, GP and Joint Lead, Integrated Care NHS Future Forum Discussion Panel: Dr Alan Willson, Director of 1000 Lives Plus Programme NHS Wales Dr Jim Livingstone, Director of Safety, Quality and Standards Northern Ireland Department of Health, Social Services and Public Services Mike Durkin, Medical Director, NHS South of England Jason Leitch, National Clinical Lead for Quality Scottish Government

11:00 How do we build physician leadership and engagement to support patient safety?

Jack Silversin, Founding Partner, Amicus Gary Kaplan, Chairman and CEO Virginia Mason Medical Center 11:40 Morning refreshments and opportunity to visit the exhibition area

Medicines management masterclassMedicus (please don’t) interrupt-usSherry Nolan, Clinical ManagerChildren’s Hospital Los Angeles

Safe, reliable prescribing: Reducing prescribing errorsProfessor Bryony Dean Franklin Executive Lead Pharmacist (Research) University of London

Managing insulin: Safe administration and its impact on efficiencyDr Jonathan Thow, Joint ThinkGlucose Clinical Lead, NHS Institute for Innovation and Improvement

VTE: Why is it still happening and how can we prevent it? Practical tipsAlison Cole, Service Improvement Design and Delivery Lead, Advancing Quality Alliance

Serious hazard of transfusion: Improving safetyDr Hannah Cohen, Chair, Serious Hazards of Transfusion Steering GroupConsultant Haematologist and Honorary Senior Lecturer, University College London Hospitals NHS Foundation Trust and University College London

Lessons learnt from a review of miscarriage misdiagnoses in IrelandSheila Sugrue, Midwifery Lead, HSE Cora McCaughan, Chair, Serious Incident Management Team, HSE Cathriona Molloy, Service User Advocate Patient Focus

Trauma and Audit Research Network

Maralyn Woodford, Executive Director The Trauma Audit and Research Network and Manchester Academic Health Science Centre, University of Manchester

The systems approach to paediatric patient safety

National level:Jason Leitch, National Clinical Lead for Quality, Scottish Government

Hospital level: Peter Lachman, Associate Medical Director for Patient Safety, Great Ormond Street Hospital for Children NHS Trust

Improving ambulance handovers and reducing falls

Phil Kyle, Operational Project ManagerNorth East Ambulance Service NHS Foundation Trust

Risk assessment in mental health workshop: Learning from patients

How do we build physician leadership and engagement to support patient safety?

Jack Silversin, Founding PartnerAmicus

Gary Kaplan, Chairman and CEOVirginia Mason Medical Center

Stuff happens: A safety culture is a learning culture. How can we support whistleblowers?

Patients First

Communicating and spreading patient safety

Andrew Cooper, Communications Officer 1000 Lives Plus, Public Health Wales

Karen Newman, Head of Communications Aneurin Bevan Health Board

Enhanced recovery: The process, challenges and results of implementation of a whole system approach in a large district general hospital

Nigel Acheson, Medical DirectorPeninsula Cancer Network and Consultant Gynaecological OncologistCentre for Women’s Health, Royal Devon and Exeter NHS Foundation Trust

How can we create safer patient pathways and systems?

Jane Jones, Assistant Director The Health Foundation

Using NPSA alerts as a catalyst for change

Improving handovers in paediatric care

Reducing maternal mortality and morbidity: Developing the perinatal trigger tool

Unpacking the psychological and emotional aspects of harm free care

Elaine Burke, Executive Nurse Director Salford Royal NHS Foundation Trust

Em Wilkinson-Brice, Director of Nursing and Patient Care, Royal Devon and Exeter NHS Foundation Trust

Patient experience and the focus at Royal Devon and Exeter NHS Foundation Trust

Angela Pedder, Chief Executive, Royal Devon and Exeter NHS Foundation Trust and colleagues

What have we learnt from Mid Staffordshire?

Tricia Hart, Deputy CEO and Director of Nursing & Patient Safety, South Tees Hospitals NHS Foundation Trust

The QUEST effect: patient experience in 3 minutes – spreading the word

What have we learnt from our international collaborators?

Catherine Beardshaw, Chief Executive Aintree University Hospitals NHS Foundation Trust and colleagues

Redesigning safer care: How can we involve patients?

Rebecca Lawton, Senior Lecturer in Health Psychology, University of Leeds and Senior Lecturer in Applied Psychology, Bradford Institute for Health Research

Has patient safety moved on since last year? What Safety Express data tells us

Gill Harris, Deputy Chief Executive Wrightington, Wigan and Leigh NHS Foundation Trust and colleagues

How can leaders influence safety culture and achieve reliable patient outcomes?

Dr Michael Leonard, Principal and Co-Chief Medical Officer, Pascal Metrics

Dr Allan Frankel, Principal and Co-Chief Medical Officer, Pascal Metrics

Measuring patient safety: How do we know care is safe?

Professor Charles Vincent, Director of the Imperial Centre for Patient Safety and Service Quality and Professor of Clinical Safety Research, Imperial College London

Susan Burnett, Programme LeadOrganisation and Management Group Imperial College London

Patient story: When I’m in hospital, what does safe feel like to me?

Building the right environment for commissioning

Dr Robert Varnam, GP, Moss Side Medical Centre, The Robert Darbishire Practice and Clinical Lead for Commissioning, NHS Institute for Innovation and Improvement

Moving to GP control: Impact on patient safety and assurance across multiple providers

Dr Paul Zollinger-Read, GP and Director of Commissioning Development, NHS East of England

Lunch and exhibition

Afternoon teaAfternoon tea

Afternoon tea

Afternoon tea

Afternoon tea

Lunch and exhibition

Lunch and exhibition

Lunch and exhibition

Lunch and exhibition

Drinks reception and book signing

End of day one

James Reason Annual LectureThe maturation of patient safety: Reflections on a decade of successes, failures, surprises and epiphanies Professor Bob Wachter, Professor and Associate Chairman, Department of Medicine, University of California

Reducing Clinical Risk

Care Pathway Leadership and Governance Systems Approaches NHS QUEST What does safe feel like?

12:10

12:35

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Perfecting patient care: How providers can simultaneously improve quality, affordability, and availability

Professor Steven Spear, Senior Lecturer Massachusetts Institute of Technology and Senior Fellow Institute for Healthcare Improvement

Scottish care pathways project

Frank Strang, Scottish Government Health Directorate, Primary Care, Healthcare Improvement Scotland

2012 Games learning legacy: What are the lessons for healthcare?

Dr Patrick Waterson, Design School Loughborough University

Early warning scores: Reducing failure to rescue in acutely deteriorating patients

Chris Subbe, Consultant Physician Wrexham Maelor Hospital

The leadership style required to build a culture of safetyAndrew Foster, Chief Executive Wrightington, Wigan and Leigh NHS Foundation Trust and colleagues

What can we learn about improving safety through the work of Matching Keystone and Lining Up?

Professor Mary Dixon-Woods, Professor of Medical Sociology, University of Leicester

Out-of-hours care: What can we learn from the death of David Gray?

Proactive risk management and warning systems: The practical use of the Safer Clinical Systems programme

Simon Watson, Programme LeadSafer Clinical Systems, NHS Lothian

Ailsa Howie, Junior Doctor, NHS Lothian

How to improve patient safety in the operating theatre

Hugh Rogers, Consultant Urologist and Divisional Director, Surgery and Critical Care West Middlesex University Hospital NHS Trust

Against all odds: Delivering harm free care with less resourceSimon Pleydell Chief Executive South Tees Hospitals NHS Foundation Trust and colleagues

Are hospitals getting safer? Using data to understand and improve patient safety

Roger Taylor, Director of Research and Public Affairs, Dr Foster Intelligence

Reducing risk during handovers

Cinzia Pessolezi, Research Fellow, School of Pharmacy, University of Hertfordshire

Jane Carthey, Human Factors SpecialistGreat Ormond Street Hospital for Children NHS Trust

Primary care surgeryn Managern GPn Practice Nursen Pharmacist

Reducing serious untoward incidents in mental health and improving their risk assessment

Sinead Partridge, Quality and Safety Officer, Devon Partnership NHS Trust

James Rooney, Managing Partner for Patient Safety, Devon Partnership NHS Trust

Transforming medicines management in care homes

Susan Went, Quality Improvement Fellow The Health Foundation and Senior Expert in Healthcare Quality Improvement, Royal College of Physicians

The role of the Chief Executive in delivering harm free carePatrick Crowley, York Teaching Hospital NHS Foundation TrustTony Spotswood, The Royal Bournemouth and Christchurch Hospitals NHS Foundation TrustJacqueline Totterdell, Southend University Hospital NHS Foundation TrustRon Calvert, Doncaster and Bassetlaw Hospitals NHS Foundation TrustBrian James, The Rotherham NHS Foundation Trust

Looking beyond the immediate: The legal implications of negligence Patient deterioration: The human

dimensionSue Chapman, Safer Care AssociateNHS Institute for Innovation and Improvement and Nurse ConsultantGreat Ormond Street Hospital for Children NHS Trust

Junior doctors and nurses: the future of patient safety: How to instil the right values and behavioursSir Andrew Cash, Chief Executive Sheffield Teaching Hospitals NHS Foundation Trust Nick Moberly, Chief Executive Royal Surrey County Hospital NHS Foundation TrustDr Mike Richmond, Medical Director Sheffield Teaching Hospitals NHS Foundation Trust

How can technology reduce the opportunity for human error?

A virtual collaborative: Developing a reusable model using technology to successfully and economically spread improvement beyond geographical boundaries

Wendy Sayan, Scottish Patient Safety Programme Manager and Improvement Advisor, NHS Tayside

Joy Whitlock, Patient Safety and Quality Cardiff and Vale University Health Board

“Seek forgiveness rather than permission”: Empowering frontline staff to deliver high quality careDavid Dalton, Chief Executive, Salford Royal NHS Foundation Trust and colleagues

A rapid review of implementation strategies: Strengths and weaknessesMaxine Power, National Improvement Adviser, Department of Health

Learning from Imperial College: Integrating patient safety and traditional risk management approaches

Professor Peter Buckle, PresidentInstitute of Ergonomics and Human FactorsImperial College London

Providing safe care for deteriorating patients and in care homes

Using data to convince the sceptical on improvement scienceGetting the full picture of safety issues in

primary care

Dr Martyn Diaper, Primary Care TeamSafer Care, NHS Institute for Innovation and Improvement and GP, The Friarsgate Practice

Dr Robert Varnam, GP, Moss Side Medical Centre, The Robert Darbishire Practice and Clinical Lead for CommissioningNHS Institute for Innovation and Improvement

Lunch

Afternoon tea Afternoon tea

Afternoon tea

Afternoon tea

Afternoon tea

Lunch

Lunch

Lunch

Lunch

Close of Congress

Human Factors and Systems Approaches

Care Pathway Risk Management Reducing Clinical Risk NHS QUEST Leadership and Culture

11:25

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© Emap Ltd 2012 - The programme may change due to unforeseen circumstances. Emap reserves the right to alter the venue and/or speakers and sessions.

DAY TWO - Wednesday 30 May 2012

08:30 Registration

09:00 Opening remarks from the Chair

Professor Charles Vincent, Professor of Clinical Safety Research, Imperial College London

09:15 Learning from things that went right but could have gone wrong

Professor Erik Hollnagel, Professor, University of Southern Denmark and Professor Emeritus, University of Linköping

10:00 The Implementation Challenge: How far have we come in improving patient safety?

Our expert international speaker panel will draw on their wide knowledge and experience to explore what should work, what could work and what does not work in other countries and what the UK can learn

Professor Bob Wachter, Professor and Associate Chairman Department of Medicine, University of California Professor Erik Hollnagel, Professor, University of Southern Denmark and Professor Emeritus, University of Linköping Dr Michael Leonard, Principal and Co-Chief Medical Officer Pascal Metrics Dr Allan Frankel, Principal and Co-Chief Medical Officer Pascal Metrics Jack Silversin, Founding Partner, Amicus Gary Kaplan, Chairman and CEO, Virginia Mason Medical Center Professor Steven Spear, Senior Lecturer Massachusetts Institute of Technology and Senior Fellow, Institute for Healthcare Improvement

11:00 Morning refreshments and opportunity to visit the exhibition area

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28 - 30 May 2012Gallery Suite, NEC, Birmingham

Conference Code: H203Priorty Code:

For further price rates please either visit www.patientsafetycongress.co.uk or call us on 0845 056 8339.

Conference documentation packs as presented to delegates on the day can be purchased after the conference. Please send me_____________documentation packs at the rate of £299 + VAT

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Valid From (Compulsory for Maestro) n n-n n Amount £

Signature

Invoice (Please note that an invoice will be sent to you from our finance department in London)

Please see www.patientsafetycongress.co.uk for full terms and conditions

Data ProtectionBy entering your details in the fields above, you agree to allow Emap Ltd and companies associated with this event to contact you (by mail, email, telephone or fax) regarding their services. If you do not wish to receive such communications please contact us in writing using the details above. If you object to Emap Ltd passing on your details to carefully selected 3rd parties please tick here qAccommodation For accommodation please contact Venue Search on tel +44 (0)208 541 5656. Or you can email [email protected] and quote this conferenceas a reference.

PaymentPayment must be made by the due date of your invoice, or if no invoice is requested, before the event start date. If payment is not made accordingly, you may be refused entry to the event, or at our discretion you may make payment using a credit

card onthe day. If you fail to pay your invoice by the due date and do not attend the event, you remain liable for the sums due under the invoice.

Cancellation/SubstitutionsA substitute delegate attending in your place is welcome at no extra charge. If written notice of cancellation is received up to 31 days before the event start date, a credit voucher for the full payment will be issued, valid for 12 months, for part or fullpayment for any Emap conference. Alternatively, on your written request, we will refund 50% of the price of the delegate place. Regrettably no refunds/credit voucher will be available for cancellations received 30 or fewer days before the event startdate or for non-attendance. Invoice must be paid in full before any credit note/refund can be generated.

Delegate feesPrices are set out on the booking form and event website and may be subject to change from time to time. Discounts cannot be combined with any other discount or multiple offer. Discounts apply to new bookings only.

No adjustments on previousregistrations. All fees are subject to local taxes where appropriate.

Please NoteThe conference fee covers entrance to relevant sessions, conference documentation and available papers, and coffee/refreshment breaks

Conference Language: English

I have read the terms and conditions and the cancellation policy. I authorise the use of my credit/debit card for the above payment.

Signature

Please quote the VIP code, conference code and delegate’s name in any correspondence.

www.patientsafetycongress.co.uk

020 7728 5299

0845 056 8339

Patient Safety Congress 2012 Conference Registration Greater London House Hampstead Road London NW1 7EJ

[email protected] (for scanned form)

5 Ways to Register

Delegate Rates

Public sectorPublic sectorDates

29-30 May – Two Days

29 May – One Day

30 May – One Day

29–30 May plus Institute Training Day 28 May

29–30 May plus Safari Day 28 May

28 May – Institute Training Day

28 May – Safari Day

Private sectorPrivate sector

q £425 + VAT q £450 + VAT

q £350 + VAT q £375 + VAT

q £350 + VAT q £375 + VAT

q £625 + VAT q £650 + VATq £1199 + VAT q £1299 + VAT

q £625 + VAT q £650 + VAT

q £225 + VAT––

– – q £225 + VAT

q £325 + VAT

q £325 + VAT

q £1199 + VAT q £1299 + VAT

q £650 + VAT q £699 + VAT

q £650 + VAT q £699 + VAT

q £899 + VAT q £999 + VAT

Standard Rate until 4th May 2012

Early Rate until 2nd Mar 2012