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Call 0800 443 510or visit www.bentours.co.nz
Bentours are the destination experts for Scandinavia, Finland and Russia.Contact our knowledgeable team and send your clients on a breathtaking journey
BENTOURS
Australian Luxury
Walking & Cycling
Antarctic encountersPassion
in ParadiseWeddings, honeymoons and romance
MONTHLY MAGAZINE OF THE TRAVEL INDUSTRY $5.50 | MARCH VoluMe 40 Issue 20
March 2012
1
contents
www.traveltrade.co.nz a Mediaweb magazine
EDITOR:Rebecca EmeryP: +64 21 667 377E: [email protected]
JOURNALIST:Hayley Barnett P: +64 22 030 0472E: [email protected]
MANAGING EDITOR:Graham Hawkes
GROUp SALES MANAGER:Lisa Morris
AD SALES:Julianne Iudica P: +64 21 169 3541E: [email protected]
ADVERTISING/SALES CO-ORDINATOR:Pip MacleanP: +64 9 419 2259E: [email protected]
DESIGNER:Bex Mikaere
pRODUCTION MANAGER:Fran MarshallP: 0274 304 559E: [email protected]
CIRCULATION/SUBSCRIpTIONS:Sue McDiarmid P: +649 300 2671
COMpANY ACCOUNTANT:Pam King P: +64 9 300 2670E: [email protected]
CREDIT CONTROL:Gladys HookerP: +64 9 300 2672E: [email protected]
pUBLISHER:Toni Myers
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pREpRESS AND pRINT: PMP PRINT ISSN – 0113 – 4043
All material published in traveltrade is copyright but may be published provided written consent is obtained from the publisher and that traveltrade is acknowledged as the source. Opinions are the authors’ and do not necessarily represent those of Mediaweb.
pUBLISHER’S STATEMENT OF DISTRIBUTION Traveltrade magazine distribution figures can be supplied by way of a publisher’s statement which can be verified, if required by print and postal information, which is the same data reviewed under the ABC system. The guaranteed minimum distribution for Traveltrade is 1400
Symbols of Integrity in Publishing
PRoFIle
2 Kim Milne from Carson Wagonlit Travel
DesTINATIoNs
8 Weddings, Honeymoons and Romance
18 Walking and cycling holidays
20 european highlights
24 Antartica update
eXPeRT PANel
29 Careers and training: Kathy Wolfe
30 social Media: James Hacon
31 Human Resources: Diane Hallifax
32 Dollars and sense: Paul Davies
2012 Departures: 17 May, 28 June, 19 July, 9 & 30 August, 11 October, 1 & 22 November and 13 December
2013 Departures: 21 February, 4 April, 6 June and 29 August*
17 night package from $8499*ppts ex AKL OR $8799*ppts ex WLG/CHC
Includes: 13 night cruise in Standard A cabin, four nights pre/post accommodation, transfers, all pre-payable taxes and return economy airfares.
Bonus: Tahiti Circle Island Tour
Call 09 489 7844 or visit www.ultimatecruising.co.nz
Catch a cargo ship and be entranced by an island paradise!
2013NOWAVAILABLE
*Conditions Apply
CoVeR: ultimate Villa Pool, Te Manava luxury Villas & spa
2 Photo Credits || Jan Michael David
Mar
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PRoFILe
Kim Milne, the new country director of Carlson Wagonlit Travel (CWT), shares some insights into the challenges that lye ahead and her goals for the future.
Give us an idea of your career background. What has led you to this new role?I was always good at numbers so once I finished school I decided I would become an accountant - it didn’t take me long to realise this was not the path for me. Once I started working I was fascinated with workplace behaviour, culture and people, and I very quickly gravitated to HR and leadership. I have held leadership roles in both the recruitment and insurance industries and have really enjoyed developing potential leaders and staff within the organisation. The opportunity to work for a large global organisation like CWT was exciting and the role combined all my passions.
What are your main goals in the role?My focus will be on continuing to grow the business in 2012 as well as continuing to develop our client relationships. I am also passionate about developing my staff and creating a cohesive culture in the workplace.
What sort of challenges do you foresee for the future?Obviously the downturn in the market is something we have to prepare for but we are always focused on creating customer value; we have a strong committed team and we are continually improving in quality and efficiency.
How do you see CWT evolving in the marketplace?We pride ourselves on being at the forefront of integrating travel technology and 2012 will see further advancements in this area. Smartphones and tablets are becoming the norm for most business travellers and at CWT we are focused on providing and recommending the right
technology for our clients. We will continue to create sustainable competitive strength and service.
What has been your greatest achievement so far, both career and personal?Workwise, my biggest achievement so far would have to be leading my previous team to win the overall award in the 2009 NZ Best Places to Work Culture and Climate Survey. The effects of engagement on employee productivity, retention, and recruitment certainly make a difference to the bottom line. Personally, it would have to be having three beautiful children, watching them all grow into loving, happy, unique individuals.
What do you enjoy doing outside of work?When I’m not spending time with my family and socialising with friends, you’ll find me curled up on the couch reading or participating in a Les Mills combat class.
What are you reading?I have a couple of books on the go at the moment, “5 Dysfunctions of a Team” by Patrick Lencioni and re-reading “The Bronze Horseman” Paullina Simons.
What advice would you give to someone who aspires to be in your position?You need to enjoy what you do, have a passion for seeing your staff develop and always do what you say you are going to do!
What are your guiding principles?Admit when you have made a mistake and learn from them, be honest, be appreciative and always do what you say you are going to do.
Taking care of business
March 2012
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everyone can explore The RockWellington Airport is so proud of its new terminal The Rock they want to ensure everyone gets the opportunity to see it by opening the doors for the public during the last week of March.
The opening times for everyone to explore The Rock are between 10am-12pm and 5pm-7pm daily, from Monday, 26 March until Saturday, 31 March. Complimentary parking will also be provided to people coming to view The Rock.
Not only has The Rock doubled international passenger capacity and vastly improved passengers’ facilitation and experience, but it has created an award winning and unforgettable talking point for visitors and Wellingtonians alike.
The Rock has now won 12 awards, the most prestigious being the Transport Category for the World Festival of Interiors at the 2011 World Architecture Festival in Barcelona. It was also recently named the fourth best
terminal in the world by Frommers in USA Today, and the Airport wants to make sure you get to see it.
Everyone can enter through international departures and JR/Duty Free to get the full international departure experience. The Mojo café in The Rock will also be open, so visitors can enjoy a coffee and tasty café fare. They will also get to see the special fish tank hosting a group of the local south coast fish who are cared for by the Island Bay Marine Education Centre.
By 2030 Wellington Airport’s passenger numbers will double to 10 million. The Rock was developed in preparation for the Rugby World Cup 2011 to double international processing capacity and meet future demand. It has already successfully managed the airport’s busiest day ever hosting three times the number of daily international passengers.
➦ www.wellingtonairport.co.nz
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Bentours are the destination experts for Scandinavia, Finland and Russia.Contact our knowledgeable team and send your clients on a breathtaking journey
BENTOURS
Australian Luxury
Walking & Cycling
Antarctic encountersPassion
in ParadiseWeddings, honeymoons and romance
MONTHLY MAGAZINE OF THE TRAVEL INDUSTRY $5.50 | MARCH VoluMe 40 Issue 20
4
Mar
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aIMe
pOwERS COMBINEDIn Darwin, the Holiday Inn Esplanade has
formed a partnership with the Darwin
Entertainment Centre (DEC) to create the
largest meeting facility within the city’s
CBD. The DEC, which has been operating
in Darwin for over 25 years, has a tiered
auditorium with capacity for up to 1050
delegates, with breakout rooms, trade
and exhibition all available on the same
level. With 197 guest rooms, the Holiday
Inn Esplanade Darwin is the city’s largest
conference hotel
KIDS RULE IN THAILANDAngsana Laguna Phuket, the newest
addition to integrated resort Laguna
Phuket, has introduced the island’s first
kids’ club built around a tree house
concept. The Tree House Kids Club (for
ages one to 16) offers generous play
space for children spread over two floors
and features its very own check-in area
for little ones. Designed for play and a
fun learning environment where parents
can also join in, the club features four
separate areas linked by a covered
walkway leading to a kid’s library, arts
and crafts laboratory, kid’s café and
internet/video corner. Taking centre stage
is a covered performance area where
children have the opportunity to put
their talent on parade. The Tree House
Café, located on the second floor, serves
a variety of all-time favourites from hot
dogs and hamburgers to milkshakes.
In the outdoor area, three different
playgrounds are on offer catering to three
different age groups: one to three, four
to 12, and 13 to 15 years old. The latest
versions of Wii, Play Station 3, and Kinect
XBOX are available at the internet/video
corner, which is expected to be a hit with
teenagers.
SOMETHING NEw FROM ALICEAlice Springs’ newest evening
entertainment is a progressive dinner
with a difference. Guests are immersed
into the region’s history with live actors,
good food and murder mystery style
entertainment. The night starts at 630om
and includes transport, a two course
dinner, beverages and entertainment.
➦ www.seitoutbackaustralia.com.au
ANGRY BIRDS ANYONE?
Sarawak Convention Bureau offers
delegates the chance to play a real-life
version of iPhone game Angry Birds as
a breakout activity. The group is divided
into teams where they are be required to
build a catapult from scratch using the
items provided. No tools or hardware, just
simple ingenuity and lots of teamwork.
Each team is given three chances to
hit the target, failing which; an elected
team member is required to use his or
herself as a human catapult. An alley is
created from a plastic sheet with water
and soap, and the human catapult has
to slide his or her body to reach the set
target. The first team to hit the target
wins! For a full day session, this game
can be combined with other beach
activities such as football or volleyball
to encourage camaraderie and teamwork
between colleagues.
DUBAI’S LOOKING GOODDubai Department of Tourism and
Commerce Marketing (DTCM) report
that visitor numbers from New Zealand
are up four per cent on 2010. “2011
has shown by far our highest growth
and could not be achieved without the
value support and commitment shown to
Dubai as a destination by our key trade
and airline partners, in addition to the
unprecedented support from our industry
partners based in Dubai,” said DTCM
director Julie King.
FULL STEAM AHEAD China has been expanding its high-speed
rail network, drastically cutting down
travel times between Shanghai and
neighbouring MICE hot spots such as
Suzhou and Hangzhou. For example,
Hangzhou is now 47 minutes away by
train – a journey that previously took two
and a half hours by car in light traffic.
It is predicted an increase in demand
for two-city itineraries now that it’s
possible to do a day trip to Hangzhou. In
June 2011, the high-speed train service
between Shanghai to Beijing was put
into service. The journey between the two
cities takes just five hours.
SUNSHINE pROpERTY UpDATENovotel Twin Waters on the Sunshine
Coast now has a new MICE venue.
Lily’s on the Lagoon, the property’s
signature restaurant was renovated in
July 2011 to allow for simultaneous use
for conferences and events as well as
dinner events. The venue can now be
divided into two separate spaces with an
overall capacity of up to 250pax banquet
or theatre setting, 200pax cabaret and
40pax u-shape. Set over-water on the
property’s private lagoon the venue is now
a premium conference space.
AIMe in a nutshell
March 2012
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Work is well under way at the Rutherford Hotel Nelson A Heritage Hotel’s new conference centre. The conference centre development, which began in November last year, is due to open in late 2012.
The conference centre will house 700 people theatre style or 500 for a banquet and represents one of the largest conference centres to be built in recent times in the South Island.
The Nelson conference development is being built on the western side of the existing hotel on Nile Street and will comprise a 585 square metre conference space.
Adjoining the new conference space will be an outdoor garden for delegates to bask in Nelson’s famous pleasant climate on refreshment breaks or over a relaxed BBQ meal.
The new conference venue can be divided in to two large conference rooms. The Maitai two room will be
332 square metres and house 400 people theatre style and the Maitai one room will be 253 square metres and suitable for 300.
Tipped to be popular with event organisers will be the 280 square metres of pre-function area offering ample room for trade exhibitions and motor vehicle access is planned.
The conference centre will incorporate the existing conference facilities of the Waimea (capacity 150 theatre style), Wairau (80 theatre style) and Heaphy (capacity 50 theatre style) rooms for breakout space. Combined, the Waimea and Wairau rooms provide an ancillary conference venue for up to
300 people theatre style.The hotel’s large-scale facilities offer
huge potential for Nelson according to Rutherford Hotel Nelson A Heritage Hotel’s general manager, Bevan McGillicuddy.
“The new increased capacity offers a great opportunity to host larger events in the region which will bring many delegates and their partners to Nelson providing a big boost to the local economy,” says McGillicuddy.
Situated in the heart of Nelson’s CBD, Rutherford Hotel Nelson has 113 well appointed rooms and two popular restaurants.
Oceano seafood restaurant specialises in delicious fresh local produce, whilst award winning Miyazu restaurant offers the flamboyance of the teppan yaki table with authentic Japanese cuisine.
➦ www.heritagehotels.co.nz
Heritage adds capacity in Nelson
www.heritagehotels.co.nz
KariKari Peninsula • Bay of islands • aucKland • rotorua • Wellington • nelson • Hanmer sPrings • cHristcHurcH • aKaroa • QueenstoWn
P29
/187
66
More reasons to visit somewhere special
Rediscover New Zealand’s heritage with a growing range of stylish and welcoming properties in iconic destinations from the far north to the south.
Heritage Hotels and the Heritage Boutique Collection – beautifully appointed hotels and sophisticated conference facilities ensuring guests have even more reason to stay somewhere special.
for reservations and enquiries please phone 0800 368 888 or email [email protected]
Mar
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news
6 Photo Credits || windward plunge pool couple
G R E AT B A R R I E R R E E F
Have you ever wished you could stretch precious seconds into leisurely hours? At our private and exclusive award winning qualia resort, you can relax and unwind with pristine surroundings and unmatched comfort. Experience the signature Bularri Yarrul ‘warm stone’ massage, the exquisite food and wine in the two superb restaurants or the simple joy of just lying in peace by one of the resort’s idyllic pools. If you decide to venture out of qualia you’ll discover that the beaches and waterways are some of the world’s best for sailing, diving, fishing and kayaking and that there are a range of fine dining restaurants to select from. For golfers, try our 18-hole championship golf course with challenging fairways and a clubhouse with 5-star cuisine. With just a 2 or 3 hour flight from most Australian mainland cities, arriving here is easy. Call +612 9433 3349 or visit qualia.com.au
aUstRaLIan LUXURY
qualia is a unique Australian expression of world-class luxury, situated on the secluded northern-most tip of Hamilton Island surrounded by the unsurpassed beauty of the Great Barrier Reef.
qualia is a truly special place where everything has been meticulously considered to relax the mind.
This world-class resort immerses visitors in a relaxed atmosphere, offering personalised and intuitive service.
qualia’s sun-drenched northern aspect provides a choice of 60 individual pavilions, some incorporating private plunge pools. Or, clients can experience the uncompromising luxury and privacy
of the Beach House with its own guest pavilion.
Facilities include two pools, a library, private dining room, two bars and restaurants and a fitness centre. Guests also have their own golf buggy, allowing the rest of the island to be explored at a leisurely pace.
For a truly memorable experience, Spa qualia offers an extensive range of luxurious local and international treatments. The spa is an all- encompassing, sensory experience with six deluxe treatment rooms, a relaxation area with steam room and outdoor tropical vichy shower, along with open air yoga and meditation pavilion.
For those with a more adventurous spirit, the Great
Barrier Reef is the perfect place to make some unexpected discoveries. Head off on a diving or snorkeling adventure, or marvel at the wondrous diversity of underwater life on a reef tour. There are also all manner of watersports to pursue.
qualia guest can also arrange for the services of a yacht and cruise the Whitsundays, unwind on Whitehaven Beach or take a scenic helicopter flight.
With a direct flight taking only two to three hours from international gateway cities on Australia’s east coast, Kiwis can leave in the morning and have their feet in the pool by the afternoon.
➦ www.qualia.com.au
True luxury on Hamilton Island
G R E AT B A R R I E R R E E F
Have you ever wished you could stretch precious seconds into leisurely hours? At our private and exclusive award winning qualia resort, you can relax and unwind with pristine surroundings and unmatched comfort. Experience the signature Bularri Yarrul ‘warm stone’ massage, the exquisite food and wine in the two superb restaurants or the simple joy of just lying in peace by one of the resort’s idyllic pools. If you decide to venture out of qualia you’ll discover that the beaches and waterways are some of the world’s best for sailing, diving, fishing and kayaking and that there are a range of fine dining restaurants to select from. For golfers, try our 18-hole championship golf course with challenging fairways and a clubhouse with 5-star cuisine. With just a 2 or 3 hour flight from most Australian mainland cities, arriving here is easy. Call +612 9433 3349 or visit qualia.com.au
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weDDIngs
Passion in the PacificThe Pacific Islands offer a range of wedding packages, romantic touches for honeymooners and secluded hideaways for couples after the ultimate romantic escape. Peppered with traditional touches and local charm, there is certainly something for all kinds of clients across the many destinations on offer.
Traveltrade updates some of the latest news and product information for 2012 with a particular focus on the offerings in the Cook Islands and Fiji.
ROMANCE IN FLIGHT
Romance is associated with the French and so the choice of Aircalin (SB) and New Caledonia as a destination for a wedding/honeymoon/romantic getaway fits the bill perfectly.
SB is the only full service airline flying between Auckland and Noumea. It is also the only carrier with a business class offering on the route.
“With a wedding or honeymoon being a special occasion, the idea of treating yourself to business class is a good one - particularly on a short flight when it won’t break the bank,” said sales manager Angela Hallett.
“The Sunday flight is particularly popular and appeal to those who have their wedding on a traditional Saturday and departing for their honeymoon the next day.”
AGGIE’S UpDATEAggie Greys Lagoon Beach Resort & Spa in Apia offers a fantastic location for a dream tropical wedding and is gaining in popularity with two recent weddings including All Black Jerome Kaino and Pua Magasiva from Shortland Street. Every detail of the wedding and reception is overseen by Aggie Greys groups and events manager Greg Meredith and his team.
The 18 hole championship Le Penina Golf course re-opened in September 2011 and is now owned by Aggie Greys. To celebrate, from April 1 all resort bookings will receive a free round of nine holes.
The resort continues into 2013 with kids under 12yrs stay, play and eat free and Aggie Greys Hotel & Bungalows has the Kitty Katz Kids Club open seven days.
Currently, the hotel is offering a special of stay 5/pay 3 for sales to 30 April and travel to 30 November 2012. Aggie Greys Lagoon Beach Resort & Spa is offering a year round
Aircalin Hibiscus Service
March 2012
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March 2012
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stay 5/pay 4 and a special stay 7/pay 5 for travel 1 April to 31 October 2012, sales to 30 April plus a 2 for 1 spa and golf deal. All deals include return airport transfers and daily buffet breakfast.
COOKING Up SOME ROMANCECrown Beach Resort & Spa in Rarotonga is abuzz with new developments designed to enhance the romance.
Award-winning hair and make-up stylist, Sara O’Keefe has joined the resorts’ Spa Ariki to cater for fussy brides seeking top-of-the-line hair treatments, colouring and styling. O’Keefe’s professional experience includes being the creative director of the largest beauty academy in Australasia and winning more than 30 hairdressing awards in New Zealand.
The resort has also commenced building 18 new beachfront cabanas that will be decked out in flowing drapes and feature romantic round day beds. The cabanas are available will be available for hire at $25 per use and guests will be looked after by resort staff serving up a full range of food and beverages right on the beach.
A new beachfront bar with a rustic surf décor featuring cold beverages and snacks is underway as well.
Crown Beach continues to renovate and refurbish its villas and suites with new kitchens, new bathrooms and new décor. Once complete, renovations will move to public areas including restaurants and reception/lounge.
MOANA SANDS OFFERS MORE
Moana Sands in Rarotonga offers an idyllic location for a romantic escape or a dreamy tropical wedding.
The hotel is boutique and intimate, offering just 17 beachfront rooms all with a kitchenette and private balcony or patio. The villas, just a five-minute drive away offer spacious living with two bedrooms, two bathrooms, a lounge and full kitchen. All rooms and villas have beach and ocean views and offer the perfect opportunity for a buy-out situation for a wedding group if booked well in advance.
The Sands Restaurant and Bar can cater for all reception requirements. The restaurant is now operating complimentary evening transfers for the Villa guests. The service operates daily, bookings are essential and must be made by midday the day of dining.
Current deals include a stay5/pay4 plus a stay7/pay5
in the two-bedroom Beachfront Villas. Guests will also receive a $50 to $100 credit (depending on room grade) at the Sands Restaurant and Bar and for those booking the spacious villas there is also two days car hire thrown in and kids under 12yrs each receive a free round of golf and kids meal at the CocoPutt Mini Golf Course. Sales to 30 June and travel to 31 December.
wEDDINGS AT TE VARA NUI
Te Vara Nui Village is a prestigious Polynesian wedding venue in Rarotonga.
Located in the Muri Beach district, the setting offers picturesque waterfalls set amongst landscaped tropical rock gardens.
At the heart of the village lies a fresh water lake, framed by tropical flora. This centerpiece creates a unique backdrop for the performance stage.
Personalized service creates a special day for the
www.airraro.com
Tour departs from Rarotonga Airport at 8.00 AM and returns at 5.30 PM daily (except Sunday). Rarotonga hotel transfers
begin at 7.00 AM for hotels furthest from the airport.
All-inclusive costs: Adults $459 (incl. VAT) Child (2-11 yrs) $229.50, Infants (under 2 yrs FREE)
For reservations and information phone us on Tel: 22-888 or see your hotel tour desk or a local travel agent. Major Credit Cards accepted.
Our Tour includes airport coach transfers from all Rarotonga hotels, round-trip airfares to Aitutaki, a fascinating island safari tour, lagoon cruise aboard the 21m catamaran Titi-ai-tonga, and a relaxing barbeque lunch of freshly caught fish. Beach towels and
snorkeling gear are provided. We recommend you bring a light change of clothes, sunscreen, and your camera.
One unforgettable Day
Aitutaki
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NEW! Premium Beachfront Bungalows at the ONLY resort directly on world-famous Aitutaki Lagoon!
[email protected] | AitutakiLagoonResort.com
VOTED a Top 10 family-friendly resort by readers of HOLIDAYS WITH KIDS magazine! Raro’s best resort for families of all ages!
[email protected] | TheRarotongan.com
AWARDED a 2011 TripAdvisor Certificate of Excellence! Rarotonga’s best + newest adults-only absolute beachfront resort.
[email protected] | SanctuaryRarotonga.com
wedding couple and guests to remember. Packages can be tailored to the individual taste of each couple with special touches such as entrance by vaka (canoe) or a warrior welcome available.
The three “Are Kai” restaurant venues can cater for up to 250 seated guests and up to 300 for cocktails with views from every seat.
A series of delicious set menus, canapés and buffet style specialties are on offer along with many entertainment options.
GET MARRIED FOR FREEMuri Beach Club Hotel is offering all guests who book
five nights in a deluxe beachfront hotel room a free Club Classic Wedding Package worth A$776.
Five nights in a deluxe beachfront hotel room is priced at A$2600 and the free wedding package includes a wedding coordinator, transfers to town, wedding license, celebrant/minister, witness for wedding, head garland for bride, neck garland for groom, celebration bottle of Champagne, wedding gift on turndown and flowered archway on lagoon edge.
Offer is valid for sales until 30 June, 2012 and valid for travel until 31 March, 2013.
Winner of the 2010 best luxury boutique hotel in the World Luxury Travel Awards, Muri Beach Club Hotel, is a privately owned boutique adults only resort.
The resort boasts an enviable location on the best stretch of beach facing the famous Muri Lagoon on the island of Rarotonga.
The Point Restaurant & Bar features gourmet Pacific cuisine, theme nights and culinary specialties.
The spa offers facials, massage, pedicures, body treatments, manicures, waxing, cosmetics, massage, spa treatments and skin care.
GROUp SAVINGSThe Rarotongan Beach Resort & Spa, adults-only
boutique resort Sanctuary Rarotonga-on the beach and exclusive private island Aitutaki Lagoon Resort & Spa offer a range of wedding packages.
Currently, clients that book 50 nights or more (all guests combined) qualify for a free ‘Aruru - haven of love’ wedding package valued at $1999. Clients who book 100 nights or more will get an upgraded wedding package.
The Aruru package includes a ceremony at the resort location of choice, transfers to registry, celebrant/priest, bouquet, flowers, coconut palm planting, his and hers sarongs, personal resort website and the services of a wedding planner.
Meantime, clients who book three nights in a beachfront room at The Rarotongan Beach Resort & Spa receive a free upgrade to beachfront suite at new adults-only sister resort, Sanctuary Rarotonga plus other goodies.
The Rarotongan is located beside Aro’a Lagoon (Lagoon of Love) and has a range of activities to entertain wedding groups.
The array of accommodation options include adults-only, honeymoon pool bungalow, self-catering absolute beachfront, interconnecting garden, beachfront rooms, three-bedroom private pool villa, two-bedroom suites.
weddings.rarotonga@pacifi cresort.com / weddings.aitutaki@pacifi cresort.comwww.pacifi cresort.com / www.temanava.com
Say ‘I Do’ in the Cook Islands
Sales to 30 Jun 2012, Travel to 31 May 2013Includes FREE Wedding Ceremony & F&B Credits (conditions apply)
March 2012
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Stay at award-winning Coconut Palms Resort and experience the best of Vanuatu.
With accommodation options to suit everyone’s needs from self contained apartments to share rooms for the price conscious.
Relax in our crystal clear pool, drink the one of our bars and enjoy superb, creative island cuisine from our award winning restaurant.
Enjoy true Ni-Vanuatu hospitality. We pride ourselves on creativing a memorable experience for all our guests.
Coconut Palms Resort | Cornwall Street, Port Vila, VanuatuPh: 678 23696 | Website: www.coconutpalms.vu
Email: [email protected]
Stay, Relax, Enjoy
www.aircalin.com
• Less than 3 hours from Auckland flying Aircalin • A city break, an island hop, or a self-drive holiday• Four convenient daytime flights every week between Auckland and Nouméa• Choose Aircalin for great value fares and packages
• Modern Airbus fleet, including spacious A330 (271 seats)• The only Business Class
service between Auckland and Nouméa• Full service, regardless of the fare paid. All meals, drinks, inflight Call (09) 977 2238
entertainment and 20 kgs of checked luggage included
New Caledonia,where the French Riviera meets the South Pacific
SALES ST
Pacific Resort Hotel Group advises that their seven-night two island combo special sales date has been extended to 30 April with travel to 30 June.
Clients who stay four nights in a premium garden suite or higher room category at Pacific Resort Rarotonga and three nights in a premium beachfront bungalow or higher room category at Pacific Resort Aitutaki will receive two free return domestic airfares, food and beverage credits at both properties and daily breakfasts.
The Stay 5/Pay 4 specials for Pacific Resort Rarotonga, Pacific Resort Aitutaki and for Te Manava Luxury Villas & Spa have also been extended to 30 April. The specials include daily breakfasts and daily $50 food and beverage credits per room for the Pacific Resort properties; and include a complimentary bottle of wine and snorkelling cruise for two on Moana Roa at Te Manava Luxury Villas & Spa.
FOR THE GOOD OF YOUR HEALTH
Captain Cook Cruises first Pamper Me Yasawa Islands Cruise onboard the MV Reef Endeavour departs Port Denarau on Tuesday 12 June, 2012. Special guests include New Zealand fashion experts Cheryl Polwart and Karen Matich along with Debra Sadranu of Senikai Spa who will be holding fashion and beauty workshops for passengers.
As well as cruising the Yasawa Islands, visiting Fijian villages, swimming at white sandy island beaches, snorkelling colourful reefs and experiencing the warmth and friendliness of local Fijians, passengers will have the chance to share life changing fashion and beauty tips with fashion and beauty experts.
The four-night cruise is priced from FJ$1809 per person
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Much more than just luxury, romance & waterfront accommodation in a tropical island paradise....
twin share including all meals, accommodation, three workshops, daily island stopovers and water activities, guided island, village and school tours, snorkelling and glass bottom boat tours, tropical island lovo feast and kava ceremony, onboard entertainment and child minding.
TAKE THE LOTToberua Island Resort in Fiji is offering groups of up to 30 people the chance to charter the whole island for $6000 per night.
Better yet, clients charting the island for a minimum of five nights, get a free Lomalagi Wedding Package valued at $2240.
Accommodation is in one of fifteen recently refurbished traditional bures, decorated in authentic Fijian style with comfortable contemporary furnishings. Each bure is fan cooled and comes with private indoor/outdoor bathrooms, a covered deck, hammock, beach chairs, refrigerator and tea and coffee making facilities.
Toberua Island Resort can keep any group entertained with a wide range of activities including golf, snorkeling, sailing, windsurfing, fishing, a salt water swimming pool, volleyball, table tennis, sport fishing and night snorkelling.
The deal requires a minimum five-night stay and is valid for travel from 1 April, 2011 to 31 March, 2012 and includes island transfers from Nausori Airport. Total island capacity is 45 guests and each extra guest (over 30 people) will be charged at A$100 per night. Children can stay at the resort free of charge.
wESTIN REFURBThe Westin Denarau Island Resort & Spa is currently undergoing the second phase of an exciting refurbishment project. It is expected to be completed by the end of March. Featured aspects of the work include main guestrooms, bathrooms and individual patio/balcony areas.
“With our main target market being the discerning couples looking for a romantic getaway, we anticipate that this enhancement will continue to position one of Fiji’s finest resorts as a leader for the weddings and honeymoon market,” said Starwood Fiji managing director Shane Cunning.
The resort will continue normal operations during the refurbishment period and there will be minimal disruptions to guests at the resort during this time.
LUxURY OFFERING MEETS DEMANDThe Sofitel Fiji Resort & Spa has unveiled a new luxury room category with ten inspiring suites.
“Australian and New Zealand guests are becoming increasingly discerning,” said general manager Adam Laker, “With that comes an expectation for increased luxury, an expectation that Sofitel is now able to satisfy better than ever before.”
The new rooms reflect not only the evolution of the resort, but the more general evolution and sophistication of visitors to Fiji.
“Sofitel was surprised to record an 18 per cent increase in bookings for our suites in 2011. Armed with that
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information, we felt that there was an opportunity to leverage that luxury aspiration and introduce a new room category that would rest between our superior room and prestige selections.
wEDDING AS YOU wANT IT
The five-star Outrigger on the Lagoon Fiji offers wedding ceremony and reception packages from $5500 which includes the ceremony, reception for 50 guests and four nights’ accommodation for the bride and groom in a deluxe ocean view room complete with Talai Butler Service.
The package also includes a personal wedding coordinator, marriage license, transfers to the registry, a church minister or celebrant, floral arrangements including bouquets and button holes, a Fijian buffet dinner feast, venue hire, wedding cake and a three hour beverage package.
As an added touch of luxury for couples and their families, the resort has an award winning Bebe Spa Sanctuary and hair salon, stylish accommodation options and packages including meal-plans, entertainment, recreational activities for all ages, tour desk and shops.
ExCLUSIVITY AT LAST
The Huka Retreats is proud to announce the re-launch of Dolphin Island, Fiji. The 13-acre private retreat now re-joins sister properties Huka Lodge, New Zealand and Grande Provence Estate, South Africa following an extensive period of renovation and refurbishment. The property offers a maximum of eight guests the ultimate private Pacific island experience, on an exclusive-use basis. Dolphin Island is located just 20 minutes by boat from shore, on the tip of Viti Levu.
Disclaimer: Due to volume of material submitted for publication not all editorial could be accommodated in this issue.
The Perfect Spot For A Romantic Wedding Or Idyllic Honeymoon RetreatIdeally located on a beautiful white sand beach overlooking the sparkling waters of the blue lagoon, Aggie Greys Lagoon Beach Resort & Spa Samoa provides stunning scenery and the perfect spot for a romantic wedding or idyllic honeymoon retreat.
Exchange vows on an iridescent white sand beach with the smell of frangipani in the air and the waves lapping gently at the shore. Offering full facilities including a relaxing day spa, kids club, water activities and 5 restaurants the friendly team at Aggie Greys will ensure you have the special day you’ve always dreamed of.
WWW.AGGIEGREYS.COM
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Some of the themes coming through in Kiwi weddings at the moment may surprise some.Millbrook Resort in Queenstown caters to a huge number of weddings throughout the year and has themes to suit all budgets…and tastes.“There has been a rise this year in black and white themed weddings, which makes for a striking look with attire and themed dinners to match. Another trend is for soft, ethereal look using candles and native, natural plants and flowers as table decorations and for displays,” said sales executive Naomi Lindsay.Lindsay said videography was also making a comeback and she was seeing more couples choose to have their day
turned into a short five-minute piece to send to friends and family after the big day.Seasonal preference is also changing.“Whilst summer is the most popular season to get married here, spring, autumn and especially winter weddings are increasingly popular. Winter sees snow on the mountains surrounding the resort, with perfect blue skies and crisp days, ideal for weddings in the clubhouse with the warm interiors and roaring fires creating a romantic and historic ambience.”The grand entrance is another important aspect of a wedding with some couples choosing rather unusual options for the big arrival.“Some guests have used our golf buggies as a way of arriving to the ceremony and have decorated the buggies as you would a vintage car.”A helipad is on site for any guests who want to fly in.
FREE Club Classic Wedding Couple must stay a minimum of 5 PAID nights in a Deluxe Beachfront Room Book before 31 July 2012. Travel from now until 31 March 2013
TravelTrade MBC March12.indd 1 8/03/2012 5:32:01 PM
Kiwi flair
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Moana Sands Beachfront Hotel & Villas Rarotonga provides a wonderful idyllic location for a dreamy tropical wedding or romantic escape.
With a picturesque stretch of white sand beach and iridescent lagoon providing the perfect backdrop, there is no better place for you to exchange wedding vows or get to know each other better on your relaxing honeymoon away from the stresses of everyday life.
At Moana Sands we invite you to relax and enjoy another day in paradise.
www.moanasands.co.ck
Queensland’s largest day tour operator the JPT Tour Group are a hassle-free option for couple looking for an overnight adventure from the Gold Coast.
A popular option is the iconic O’Reilly’s Rainforest Guesthouse and Lamington National Park. Activity options include couples massage, bird walk, Segway tour, hiking and treetop walk.
“The place is idyllic with a top notch restaurant and a cafeteria with views to take visitors breath away. The hospitality of the O’Reilly family is famous and the chance to immerse in nature, breathe fresh mountain air and sigh at spectacular panoramic views with a loved one, rates pretty high in today’s fast-paced world,” said JPT Tour Group communications manager Allison Forner.
The O’Reilly’s & Lamington National Park Tour priced at $399 per person departs daily from
Brisbane and the Gold Coast and includes return coach transfers, dinner and breakfast and overnight accommodation in a mountain view room.
For couples looking to walk hand in hand on pristine beaches, JPT recommends an escape to Tangalooma Island Resort on Moreton Island where seas brimming with marine life, national parklands, towering sand dunes, shipwreck snorkelling adventures and resort-style living, await.
Although it is reputedly the third largest sand island in the world, the undisputed highlight of a visit to Tangalooma is the thrill of wading into the ocean to handfeed wild dolphins at sunset.
The two-day Tangalooma Island Resort & Dolphin Feeding Adventure operates daily and is priced at $399 per person from the Gold Coast and $365 per person from Brisbane.
Package includes return transfers, 75-minute cruise, buffet breakfast, overnight accommodation, 40 activities and dolphin presentation.
Gold Coast for couples
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News and Lifestyle Giant CNN GO has voted Samoa’s Coconuts Beach Club Resort and Spa as the best wedding venue in the South Pacific, ranking it number 8 in the world.
Chosen for its unique and intimate ceremonies, the site highlights Samoa’s unique culture to make weddings memorable.
“Only in Samoa can you really experience authentic Polynesian culture and CNNGo are 100 per cent correct in suggesting this for a
wedding with a difference,” said Peter Sereno of Samoa Tourism Authority.
“We have a 3,000-year-old tradition called Fa’a Samoa that is found nowhere else in the South Pacific. Fa’a Samoa celebrates the importance of family and marriage so you can be sure your wedding will be a memorable one when we incorporate elements of this tradition to your ceremony.”
Resorts including Coconuts Beach Club Resort and Spa offer Samoan
wedding packages for every budget, incorporating traditional elements such as the blowing of the conch shell and an address from the local “talking chiefs” representing each family.
“Samoa is truly blessed, having been awarded the best value destination in the region, we now have the most stunning wedding location in the South Pacific to add to our list of accolades. “
➦ www.cnngo.com➦ www.samoa.travel
Samoa tops wedding poll
The Treasured Islands of the South Pacificwww.samoa.travel
From beachside fale to Presidential Suite, Samoa offers a complete range of holiday accommodation options. Book your clients to Samoa and let them discover firsthand, how easy it is to fall in love with our beautiful islands.
Treasured memories are made in Samoa.
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From the villages of France to the vineyards of Australia there is a walking or cycling itinerary to suit everyone.
For clients who have been to Europe several times and are looking for a more immersive experience, this style of holiday is a popular option according to a leading specialist.
“It is all about discovering the region, local experiences and mixing it up,” said A Walkers World/Cycling Europe director Jill Grant. “We are also finding clients are more focused on variety and like to do a cruise, stay in a villa and include a cycling trip.”
Grant said Kiwis were starting to cotton on to the value and experiential offering of walking and cycling trips.
“A few years ago Kiwis were not aware of how to travel in Europe – it was all about big coach tours with lots of stops. Now people are starting to realise they can stay in nice hotels and small villages and experience the region by bike or on foot. Their luggage is moved for them each day so it is no hassle.”
Despite having a few itineraries in South America, Europe remains the big seller for Grant with barge and bike itineraries increasing in popularity.
“It is nice and easy, you only have to unpack once and it is reasonably priced.”
She urged trade to put the option of a walking and cycling trip to clients because they would keep coming back for more.
The Innovative Travel Co. has also reported increased interest from travellers keen to take a relaxed cycle and sail holiday.
The popular options include Croatia, Turkey, Greece, Italy, Vietnam and self guided options in Provence and the Loire Valley in France and through Bavaria.
“The guided options offer the chance to explore a destination up close and in a relaxed way with the opportunity to cycle as much or as little as desired. They are also ideal for the non-cycling partner who stays onboard the motor yacht/boat as it travels along the coast and enjoy the scenery, swim and explore the towns and villages at the ports of call,” said national sales manager Carol Wisker.
“With attention to detail, superb guides, maps and organisation the cost is very affordable for example Croatia eight days ex Omisalj exploring the picturesque Adriatic coastline and islands is priced from only $1876pp twin.”
Martyn Paterson from Outdoor Travel in Australia said walking holidays offered an excuse to enjoy life and return
Walk this way
Cycling For Softies
waLkIng anD cYcLIng
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19Photo Credits || Loire, Venice: Innovative travel co.
home relaxed and rejuvenated, ready to show off new regional recipes to friends.
“Fantastic food, wonderful wine, luscious landscapes. Clients can revive their heart and soul on a pleasure-filled cooking, wine appreciation and gentle walking holiday,” said Paterson.
However, Europe is not the only place where cycling holidays are gaining momentum. Luxury safari specialists Air Adventure Australia have released a new Cycling for Softies itinerary showcasing their guided cycle tour concept through Australia’s wine regions.
Departing from Melbourne, the five-day itinerary sees participants cycle their way through the rail trails and country lanes of Victoria’s wine country including; Milawa, Myrtleford and the Ovens and Buckland Valleys. Throughout the journey guests are treated to the region’s best food and wine and stay in luxurious boutique accommodation.
Managing director John Dyer said unlike many cycling tours, Cycling for Softies is all about relaxation and is suited to almost all levels of fitness.
“These tours are not about endurance, clocking up kilometres and rushing to the finish line,” said Dyer. “It’s gentle cycling so people have the freedom to enjoy the scenery and cycle as much or as little as they please. We have a back-up vehicle which people are free to hop on to when they fancy a break. Those who do want to up their kilometres have the freedom to go off and explore alone.”
Highlights of the tour include a two-night stay at the Lindenwarrah Boutique Country House set amongst its own vineyard, private cheese tasting at the famed Milawa Cheese Factory, a visit to EV Olives as well as meals and tastings at some of the region’s most popular wineries.
The all-inclusive tour is priced at A$1,950 per person
twin share and includes all accommodation, meals, drinks and all trips, tours and transfers as outlined in the itinerary.
Loire, France Cycling For Softies
Venice to Mantovam bike
• Relaxed style cycle & sail for all abilities
• Road & mountain biking, including self guided
• Large selection of destinations
• Walks in Tuscany, Umbria, Cinque Terre & Spain
Toll Free 0508 100111 www.innovative-travel.com
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20 Photo Credits || France: Insight Vacations; Rome: tempo Holidays
Travelling by rail is effi cient, quick, affordable, safe and stress-free
Travel smoothly between three of Europe’s most exciting cities; Paris, London and Brussels. Eurostar is the world’s most advanced train, whisking you under the sea through
the famous Channel Tunnel taking you between London and Paris or London and Brussels in record time and in luxurious surroundings. London to Paris: 2hrs 15mins - HOURLY. London to Brussels: 1hrs 50mins - 9 services per day.
Make reservations up to 180 days in advance.
For Europe by Rail www.railplus.co.nz [email protected] (09) 377 5415
London Paris BrusselsTHINK EUROSTAR FOR TRAVEL
EUROSTAR EARLYBIRD SALE!Sale fares can be found via our booking engine
– look for our earlybird fare icon.
Must travel between 5 Mar 2012 and 28 Jun 2012. Fares are limited and subject
to availability. Non-refundable and non-changeable. Sale ends 28 Mar 2012.
european highlightsITALYTEMPO Holidays has a Classical Rome day tour that includes a three-hour guided tour through Rome’s historic centre visiting the Trevi Fountain, the Colonna of Marco Aurelio, Palazzo di Montecitorio, the Pantheon, Piazza Navona and Palazzo Madama - the home of the Senate.The tour continues by coach past Castel Sant’Angelo to the magnificent St Peter’s Basilica, one of the world’s largest churches featuring significant works of art including Pieta by Michelangelo. Classical Rome operates daily (except public holidays) at 9am.
Rome
France
eURoPe
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21Photo Credits || tempo Holidays
UK-Europe Self-Catering has access to an extensive range of self-catering accommodation
in the UK and Europe.City Apartments, Villas, Cottages,
Farmhouses, Gîtes and Family Holiday Parks For the moderate to discerning independent traveller we
have authentic quaint locations, giving you the opportunity to mix with the locals and feel less like a tourist. A home
away from home experience with the fl exibility to come and go as you please. Enjoy a relaxed holiday environment with
value for your money.
UK-Europe Self-Cateringwww.uk-europe.co.nz [email protected]
Phone (09) 536 4200
NORwAYClients could be tempted with the fjords and stunning mountains of Norway with a money-saving cruise of a lifetime from Bentours.The Scandinavian holiday specialist is offering special rates on its popular Norwegian Coastal Voyage for travellers booking by March 31, 2012 for travel on selected 2012 departures. The special also applies to the 6, 7 and 11 day journeys.Rates start from $2,570 per person twin share for 12 days including onboard accommodation in an unspecified cabin; some meals and compulsory fuel surcharge.Clients will experience the charming Hanseatic city of Bergen with its vibrant fish market, Kirkenes on the Barents Sea, Trondheim with its fjords and timber buildings.
➦ www.bentours.co.nz
AMSTERDAM ET ALAPT reports “terrific pick-up” by New Zealand agents to the February preview offers on its 2013 European River cruising product.The preview brochure hit the market early February with the following offers: 2013 cruises at 2012 prices, free airfares including air taxes on a variety of suite categories as well as savings of $1000 per couple for April-September departures on all Balcony suites.All offers relate to pre-April 30 bookings when new fares will be introduced.APT general manager marketing Debra Fox said that while the early booking deals were attractive the scope of APT’s product next year was considered an important selling point. APT will have a fleet of 10 boutique river ships operating in 2013, vessels built in partnership with Amawaterways, Europe’s most successful river cruise company.“The lead-in 15-day Magnificent Europe cruise between Amsterdam and Budapest, priced from NZ$8295 per person, twin share, has 58 departures scheduled so that is another key selling feature,” she said.“And by booking early, agents are better able to secure the date and cabin type preferred by their customers.”Among the other cruises listed in the preview brochure are the new Rhine-Rhone itineraries, 21-day Magnificent Europe with Prague and Paris, 25-day Eastern Bloc & Magnificent Europe, 30-day Alpine Wonders & Magnificent Europe, 31-day Italy and Magnificent Europe, 26-day France & Magnificent Europe, Spain and Portugal, Croatia & Magnificent Europe, Turkey & Magnificent Europe and Anzac Dawn Service.
➦ www.aptgroup.travel.co.nz
FRANCEInsight Vacations’ special 19-day tour departs Paris on 15 September, 2012 and travels through Reims, Champagne, Verdun, Strasbourg, Alsace, Beaune, Lyon, Dordogne, Medoc Peninsula, Bordeaux, Ile de Re, Nantes, Loire Valley, St Malo and Mont Saint-Michel.The 2012 Travel Forum Members Tour is priced at $8255 per person, twin share, land only (single supplement priced at $2938) with bookings now open.Travellers will also have the option to add a three-day extension post-tour in Paris priced at $1563 per person, twin share, land only (single supplement priced at $590).The 2012 Travel Forum Members Tour is the fourth itinerary to be designed exclusively by members of Insight’s online Travel Forum and follows last year’s trip to the Channel Islands, which is now a part of Insight Vacations’ 2012 Europe and Britain program.Price includes sightseeing and highlights as per itinerary, premium accommodation in desirable locations, transport by luxury coach with business class legroom, delicious dining and the services of an experienced Tour Director.
➦ www.insightvacations.com/nz
HAMBURGThe 3rd Hamburg Cruise Days festival takes place 17 to 19 August, providing a wide-ranging programme of events and activities that are sure to delight all cruise enthusiasts. However, the real stars of Cruise Days 2012 are the seven cruiseliners, which will visit Hamburg during the festival, including the Queen Mary II and the Deutschland. This year, for the first time, the area of the docks between the two cruiseline terminals in HafenCity and in Altona will also be actively involved in the event with a range of themed ‘islands’ enabling visitors to experience the world of cruising without ever leaving dry land. Highlights on the water include Hamburg Cruise Night featuring a fleet of party boats on the Elbe and five cruise liners will glide down the Elbe, accompanied by a flotilla of small boats.
Norway, Geirangerfjord
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Date:28/02/2012
Job No:KLM-NZ12244/01
Client:KLM Royal Dutch Airlines
Publication/Media:Trade Publication
Studio:Dawn C
AD:–
Copy:–
Booking No:–
Time:X
Colour:4C
Trim: 210(w) x 297(h)mmBleed: 216(w) x 303(h)mm
Insertion:April
Servicing:Michael N
ACD:Eddie W
ECD:Kevin P
FA Due Date:
05/03/2012
KLM-NZ12244-01_Girl Cello_Trade Pub_297x210_v1p.indd 1 3/5/12 1:08 PM
Europe, being home to the AIR FRANCE KLM group, offers over 125 destinations. The AIR FRANCE and KLM networks are complementary and once combined, link Europe with the rest of the world.
AIR FRANCE KLM gives you the choice of fare combinability, an innovative concept allowing you
to build your own trip to destinations operated by both airlines, combining a flight leg on KLM through Amsterdam with a flight leg on AIR FRANCE through Paris.
AIR FRANCE KLM serves more than 40 daily flights to 18 UK & Ireland destinations via Amsterdam / Paris.
AIR FRANCE KLM a powerful European network
Comfortable, Spacious, Quiet
Air France's 18 weekly connections to Europe via Singapore are operated by Singapore Airlines and Jetstar.
Starting 04 June 2012, Air France will offer A380 flights three times a week (substituting the introduction of additional flights in May) and B777-300 flights four times a week.From added comfort and soothing ambiance to areas dedicated to relaxation and discovery, the A380 offers an unrivaled travel experience.
More spacious: The A380 offers you the comfort of extra space and its interior is designed for tranquility and serenity.
Quieter: Benefit from a calm, soothing ambiance for optimal
rest and relaxation during your entire flight.More eco-friendly: it consumes 20% less fuel than the A330!
More information: www.afkl.biz
Air France introduces A380 between Singapore and Paris: 3 weekly flights starting 04 June 2012
Date:28/02/2012
Job No:KLM-NZ12244/01
Client:KLM Royal Dutch Airlines
Publication/Media:Trade Publication
Studio:Dawn C
AD:–
Copy:–
Booking No:–
Time:X
Colour:4C
Trim: 210(w) x 297(h)mmBleed: 216(w) x 303(h)mm
Insertion:April
Servicing:Michael N
ACD:Eddie W
ECD:Kevin P
FA Due Date:
05/03/2012
KLM-NZ12244-01_Girl Cello_Trade Pub_297x210_v1p.indd 1 3/5/12 1:08 PM
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antaRctIc
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AntarcticaWorld Journeys bring you the best of Antarctica with years of experience and personalised service.
• Expedition-style cruising in comfort • M/V Antarctic Dream • Ocean Nova • Corinthian II • Silver Explorer
• Fly/cruise options available• Small group hosted journeys
Call now on (09) 360 7311 or 0800 11 73 11
World Journeys are reporting a growing demand from agents who have clients wanting to cruise the last continent in comfort.
“For those very well-travelled clients, Antarctica is often top of the list of where to go next, and more often than not, they want to really experience it properly, as a once-in-a-lifetime trip,” said World Journeys director Angele Pirie.
“The wildlife and marine life have been totally wild and untouched for millennium, so it’s not uncommon to walk onto the ice and be surrounded by a huge rookery of Chinstrap penguins who are not all perturbed by you being there.”
She said visitors would also see sheets of ice calving off
Antarctic encounters
giant ice walls and the myriad colours of blue of the sky, ice and water.
“During the summer months the light is amazing and is in daylight almost 24 hours.” The season for Antarctic voyages is short – from November through early March. Visitors are limited to those travelling mainly by ship and therefore it is important clients book as early as possible to ensure a booking on their chosen voyage.
World Journeys offer independent cruising aboard the M/V Antarctic Dream, which is a fully refurbished ice-strengthened vessel offering expedition style cruising, with the full comforts, and land excursions by Zodiac boats with expert naturalist guides.
An 11-day/10-night itinerary ex Ushuaia is priced from $9,455 per person share twin in the 2012/13 season.
Antarctic Dream also offer a new shorter 8-day/7-night itinerary which sees clients flying from Punta Arenas over Cape Horn and the notorious Drake Passage to the Shetland islands on the way to their Antarctic cruise, cruising the Drake Passage on your return (or vice versa).
World Journeys are also offering an escorted cruise journey to Antarctica in early 2013 aboard the Antarctic Dream plus a 10 per cent discount for deposits made by March 30.
M/V Antarctic Dream is an expedition vessel with ice-strengthened hull, built specifically for Antarctica exploration and totally refurbished to add the comfort of a small cruise ship (private bathroom in each cabin).
The vessel accommodates 80 passengers and allows a true expedition experience in the spirit of the early explorers, with multiple landings in the most unique settings of Antarctica.
FeatURe
Photo Credits || world Journeys
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ANTARCTIC IN STYLE For fans of luxurious adventure, World Journeys offer 10-day Antarctic cruises aboard Silversea’s Silver Explorer, and 12-day itineraries aboard Travel Dynamic’s Corinthian II.
Both journeys operate round trips ex Ushuaia, the world’s southernmost town, and include land excursions by Zodiac craft where weather conditions allow.
Aimed at the high-end traveller who is looking for an expedition style cruise with an educational focus, World Journeys offer a 12-day round trip to Antarctica from Ushuaia
(Argentina) aboard the Corinthian II . The Corinthian II is a 114-passenger
all-suite yacht with library, lounge, dining room, exercise room, swimming platform and wraparound sun deck with Jacuzzi. Each day presents a new discovery, whether it’s cruising through ice-filled channels, observing crowded penguin rookeries or viewing minkes, humpbacks, and orcas cavorting in the sparkling waters. Priced from $13,690 with departures in Dec 2012 and Jan 2013.
➦ Worldjourneys.co.nz
Hurtigruten operates Antarctica Voyages annually between November and February on the MS Fram, a ship built in 2007 specifically for cruising in these waters with only 250 guests on board.
Voyages vary in length between 10 and 19 days with the longer voyages also visiting the Falkland Islands, South Georgia and the South Orkney Islands. All trips have an expedition team on board. Brochures are available from Brochure Net.
Up close and personal Hurtigruten visiting Stonington Island
Passionate and intense, majestic and pure: South America is a continent of astonishing power. Discover a journey which showcases South America in all of its magnificent diversity, from exciting Rio de Janeiro to the wondrous ice world of Antarctica
21-Day South America &ANTARCTICA EXPLORER HOLIDAY
ms Veendam departs Rio de Janeiro 20 December 2012
FARES FROM
Interior Stateroom $5,429Ocean-view Stateroom $6,549Verandah Stateroom $10,929
Fares are per person, share twin in NZ Dollars based on lead categories. Includes non-commissionable port taxes & government fees (correct as at 1/3/12) & all applicable discounts. For new bookings only, subject to availability. Fares shown are for cheque and cash payments only, subject to currency fluctuations. Airfares are additional. Cancellation penalties and conditions apply. Holland America Line reserves the right to withdraw or amend fares at any time without prior notice. For more information and booking conditions please
contact your travel professional or contact the New Zealand Representative FRANCIS TRAVEL MARKETING Ph: 09 444 2298 ~ [email protected]
CELEBRATE THE HOLIDAYS ON THIS SAILING
Photo Credits || world expedition
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World Expeditions offers worldwide walking & cycling holidays.
UTracks offers guided & self guided walking & cycling holidays in Europe.
wFamily AdventureswSchool GroupswTailor-made itinerarieswSmall Group departureswNo local or kitty paymentswResponsible travel practices
T: 09 368 4161 or 0800 350 354worldexpeditions.comutracks.com
EXPLORE THE WORLD YOUR WAYUTRACKS
If your clients have ever wanted to see wildlife that may include elephant seals, macaroni penguins, whales including orca and blue-eyes shags, a trip to Antarctica is for them.
A visit to the Antarctic Peninsula offers a unique insight into a world of haunting beauty with unsurpassed wildlife viewing.
This World Expeditions cruise includes regular landings on zodiacs where travellers walk among the multitude of penguin rookeries and seal colonies in the vicinity of Deception Island, Gerlache Strait, Paradise Bay and the Lemaire Channel. Accompanied by naturalist guide guests can explore the many sheltered bays and fjords of the region, whilst time at sea is spent looking for whales, identifying numerous sea birds and participating in informative lectures.
Time permitting, visits to scientific stations and historical sites are included.
The option to camp a night on the ice is also available on all of these expeditions.
“It really only hits you when you are disembarking at the end of your voyage the experience you have just had. Antarctica is a surreal environment, cannot be compared to anywhere else and gets under your skin that you just want to return,” said World Expeditions general manager Tali Emdin.
“For the ultimate voyage to the very heart of Antarctica call one of the World Expeditions active travel experts about The Ross Sea. Departing from Bluff this is one of the most remote regions in the world and is only accessible for two months each year when the ice thaws.”
Steeped in history, the gateway was discovered by Sir James Clark Ross in 1842. It was to the Ross Sea region that many of the most famous explorers and adventurers came. They included Borchgrevink, Scott, Shackleton, Amundsen, Richard Byrd, Sir Edmund Hillary and others.
“Weather dependent, clients can visit five historic huts which capture the history of these explorers and their achievements,” says Emdin.
The Ross Sea region is the breeding ground for millions of Adelie and Emperor penguins and guests have regular encounters with both these species. New Zealand, America and Italy maintain scientific bases in the Ross Sea and welcome the few visitors that come each year.
“Our Ross Sea Expedition includes Subantarctic Auckland, Campbell and Macquarie Islands and aims to visit Cape Adare at the tip of the Ross Sea, home to the largest Adelie penguin rookery in Antarctica.”
➦ www.worldepxeditions.com
Polar exploration with World Expeditions
The LAN Group consists of LAN Airlines, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Peru. LAN Airlines winner of the 2010, 2009, 2008 prestigious Skytrax award for Best Airline South America. For more information contact LAN Airlines on 09 3083352.
EXPLORE THE FROZEN CONTINENT DIsCOvER THE wONDERs OF ANTARCTICA wITH LAN
LAN Airlines flies daily from Auckland to Santiago, Chile with onwards connections to over 80 destinations within South America.
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management ethic.”
Gilbert Peterson Editor, Business Plus magazine, EMA
Some jobs are best left to the experts...
How we can help:• Custom publish magazines
and newsletters
• Supplement and brochure design
• Directories and annuals
• Copywriting
• eNewsletters
• Ad design
• Print and distribution sourcing / management
• Website design
12 www.corran.school.nz
WINTER 2009 13
“I never could have done what I have done without the habits of punctuality, order, and diligence,
without the determination to concentrate myself on one subject at a time.” – Charles Dickens
“Just let the wardrobe do the acting!” – Jack Nicholson
Other pics on page....Swimming Sports, Athletics Day, Cross Country (you
have this?) and I ahve a pic of the hockey team to send Jan which i will ahve
to do tomorrow.
ARTS & CULTURE
Midsummer Madness at MasseyE arly in May, a bus load of Year 10-13 drama students
travelled out to Massey High School to take part in the
Annual Regional Sheilah Winn Shakespeare Festival. The first group, directed by Head of Drama Aimee Cronin,
performed a 15-minute scene from A Midsummer Night’s
Dream, portraying the adventures and comedic romance of a
group of amateur actors and the fairies that inhabit a moonlit
forest. The second group performed a student-directed five-
minute scene from the comedy Twelfth Night, a play filled
with mind games and mischief. Directed by Meg Wakelin,
the scene acted out a prank played on two unsuspecting
characters. The students all did an amazing job. The dedication and
spirit from those involved was great to see, as is the deep pool
of acting talent at Corran. A huge amount of fun was had creating characters and
decorating the students with glitter, liquid crayon and mous-
taches and finally seeing the scenes come to life on the Mas-
sey High School stage.Behind the scenes was just as important with helpers Ash-
leigh Wales, Natalie Seagar, Natty Sergent and parent Suzanne
Thompson taking time out of their day to get the thespians
made up for their scenes. The biggest helper of all, however,
was drama teacher Aimee Cronin who organised the entire
event working extremely hard as a director, supporting Meg
with her direction, and pulling all the loose ends together. Well done to everyone who took part; the Sheilah Winn
Festival is a great way to bring the Bard’s words to life and to
experience Shakespeare as he meant it.
CONSTANCE DUTHIE SCHOLARSHIp
K athleen Appleby was completely lost for words
when her name was announced as the Constance
Duthie Scholarship winner at prizegiving in December
2008, but those that know the Year 12 student were not
in the least bit surprised. The recipient of countless dili-
gence awards since her earliest days in Year 1, Kathleen
is well known as one of the hardest working students
at Corran, achieving outstanding academic results and
participating to the maximum in school life.A member of the Senior Choir, Chamber Choir and
Chapel Choir, Kathleen has made an enormous contribu-
tion to the music department and had the opportunity
to attend two of Corran’s music tours to Brisbane and
Melbourne. Keen on both soccer and netball, Kathleen has been
just as busy on the sports field and has just completed
her silver Duke of Edinburgh Award. A school librarian, School Guide and on this year’s
Ball Committee and part of the successful Corran Stage
Challenge, Kathleen also, rather amazingly, had time to
fit in a six-week exchange visit to Havergal College in
Toronto, Canada earlier in the year.A talented artist, Kathleen received the top IGCSE
mark in the 2008 CIE exams in her year group and
achieved the highest average grade at Corran in her
year for the IGCSE subjects she sat. She is currently working hard towards her AS Level
examinations later in the year and hopes to pursue an
engineering degree and possibly explore the Defence
Forces further down the track.
Constance Duthie Scholarship 2009: Kathleen Appleby
WINTER 2009 13
ARTS & CULTURE
A MAGAZINE FOR THE CORRAN COMMUNITYISSUE 07
WINTER 2009
www.corran.school.nz
Page 1 Principal’s Message
Page 2Chairman’s Message
Page 4 Worship
Page 5Jessie Ellis – Head Girl
Page 6CIE News
Page 7Scholarships
Page 8 School News
Page 10Arts & Culture
Page 14 Sports
Page 19Friends of Corran
Page 20From the Counsellor
Page 22Corran Old Girls
“If you carry your childhood with you, you never become older.” - Abraham Sutzkever “I never could have done what I have done without the habits of punctuality, order, and diligence,
without the determination to concentrate myself on one subject at a time.” – Charles Dickens
“Just let the wardrobe do the acting!” – Jack Nicholson
Thompson taking time out of their day to get the thespians
made up for their scenes. The biggest helper of all, however,
was drama teacher Aimee Cronin who organised the entire
event working extremely hard as a director, supporting Meg
with her direction, and pulling all the loose ends together. Well done to everyone who took part; the Sheilah Winn
Festival is a great way to bring the Bard’s words to life and to
experience Shakespeare as he meant it.
gence awards since her earliest days in Year 1, Kathleen
is well known as one of the hardest working students
at Corran, achieving outstanding academic results and
participating to the maximum in school life.A member of the Senior Choir, Chamber Choir and
Chapel Choir, Kathleen has made an enormous contribu-
tion to the music department and had the opportunity
to attend two of Corran’s music tours to Brisbane and
Melbourne. Keen on both soccer and netball, Kathleen has been
Ball Committee and part of the successful Corran Stage
Challenge, Kathleen also, rather amazingly, had time to
fit in a six-week exchange visit to Havergal College in
Toronto, Canada earlier in the year.A talented artist, Kathleen received the top IGCSE
mark in the 2008 CIE exams in her year group and
achieved the highest average grade at Corran in her
year for the IGCSE subjects she sat. She is currently working hard towards her AS Level
examinations later in the year and hopes to pursue an
engineering degree and possibly explore the Defence
Forces further down the track.
WINTER 2009 13WINTER 2009
“If you carry your childhood with you, you never become older.” - Abraham Sutzkever
J u ly 2 0 0 9 L e a d e R S H I P | 9 |
kiwi leadership
The Kiwi leader Is there any such thing as a distinctive New Zealand
leadership style? If so, what are its elements and how
relevant are these to today’s world? Reg BiRchfield seaRches foR clues.
“i’m struck by the tremendous variation in the personalities
and styles of the effective general managers and chief
executives i’ve been exposed to over the years. i’ve seen
effective senior managers who are analytical introverts and
effective senior managers who are charismatic extroverts.”
That said, there are some traits he associates with the best
of New Zealand leaders. “integrity comes to mind,” he says.
our public service, for example, “is amongst the least corrupt
in the world and generally high levels of integrity, fair dealing
and down-to-earth honesty are elements of New Zealand
leadership.”in his first book, The Dance of Leadership, cammock
identified passion, integrity, courage and faith as four critical
leadership characteristics. and he believes a concern for others
and a sense of self are both pivotal and discrete characteristics
of effective leaders. They represent what he calls, “character at a
deeper level”. so, consider the effective Kiwi leaders you know
and ask whether they display these characteristics. This does
not, of course, make them uniquely Kiwi.cammock thinks New Zealanders’ capacity to “do much
with little and to be highly adaptive and innovative” influences our approach to leadership. our competence with
few resources is, he says, a hallmark. “i think of ed hillary’s
himalayan Trust raising money internationally and projecting
the best of New Zealand expertise into remote places in Nepal
in the early 1960s,” he says.
“More recently, small, highly innovative organisations like
the New Zealand america’s cup campaign and [motorcycle
designer] John Britten and his team showed our capacity to
compete at a world-class level with a fraction of the resources
of their competitors.” There are, of course, dozens of similar world-class innovators operating in New Zealand in similar ways and who
are unquestionably leaders in their field. These innovators
include movie makers, actors, designers, engineers, artists,
writers, sports people and the like.“i think we have a capacity to be successful without
getting too full of ourselves,” says cammock. in the business
arena he thinks “our best ceos tend to be humble and a
little more frontline-connected than some of their overseas
If you were to try to find a template for the Kiwi leader,
it would be hard to go past people like sir ed hillary or sir
Peter Blake. high achieving yet humble, out of the ordinary
but down-to-earth, adventurers who push back the barriers
of human endeavour without losing the common touch or a
sense of caring for the wider community.These are the home-grown heroes who probably best
exemplify a Kiwi leadership brand, according to Waitakere
mayor and leadership advocate Bob harvey. “our brand is about working damned hard and pushing the
work rate for the whole project... it’s based on being nimble
and adroit. our physicality as yachtsmen and mountaineers
gets some global notice.”
New Zealand’s best leaders, he says, are more enablers than
people who drive things from the front, he adds. “We are too
small for that.”small perhaps, but New Zealanders have been known for
punching above their weight on the world stage and Kiwi
leaders have risen to the top in a wide range of spheres from
science and academia to commerce or creative arts. so –
do they have attributes in common that could be labelled
typically Kiwi? leadership comes in all shapes, sizes and ages. Peter
cammock, christchurch-based academic, management
consultant and one of the nation’s best leadership writers,
suggests that leaders come in all shapes, sizes and ages.
Phot
o cr
edit:
Vic
ki Ja
yne
www.corran.school.nzwww.corran.school.nz
Page 20Page 20From the Counsellor
Page 22Page 22Corran Old Girls
4 WIFT NZ Magazine 2010 Awards Edition
Hello All2010 has been a year filled with cutbacks and cancelled TV shows, theatre has had limited ticket sales, films have been delayed and crews have waited while their start dates disappear or get pushed out. Without sounding clichéd, although it is true that when the going gets tough the tough get going I have been delighted at the help I have had in putting together the well supported 8th annual WIFT Awards. Doing so has reminded – even reassured – me that we indeed do have a thriving supportive community out there who – even in tough times – freely give their product, their expert advice and most of all their TIME.
The show this year will again deliver a star– studded top rating entertainment extravaganza with a few surprises. The Eradus after party will give many a chance to catch up and celebrate the successes of the year (there have been so many!) but let’s not forget that the heart of the event is to support WIFT which, without such events and the opportunity to fundraise, could become yet another victim of the recession.
I would like to make a special welcome and mention to Susi Newborn, our new ED, and her side kick Nia, who have got their hands dirty with me, and had fun throughout, as well as my good mates and fair dinkum producers Gavin Wood and Ali Black. Special mention has to go to our Chair-person Catherine Fitzgerald who has supported us all through this difficult year and just quietly got the job done. Enjoy the celebration, you deserve it, and EUREKA cheers to all you women out there who make a difference and are changing the world one frame at a time!
Debra Kelleher Producer WIFT Vice President
The WIFT NZ Awards 2010 shine the spotlight on 18 women whose contribution to the
screen industry has marked them out as women to celebrate this year. With some at the helm of major ground breaking projects and businesses, and others tirelessly and steadily doing what they do so well in the engine room, all of our finalists demonstrate how important both leadership and collaboration is to delivering rich, and rewarding and thought provoking entertainment. The diversity of achievements is remarkable – we see the gamut of the screen industry – TV and film, the craft and technology, educational, documentary, entertainment, drama, marketing, current affairs, programming and policy making represented here. Selecting winners in each of these categories was a challenge to the judges who undertook this difficult job so conscientiously. On behalf of WIFT NZ we thank them for their time and generosity of spirit
Behind all of these women, we know are other women, the industry at large, families and the others who support what we do and the audiences whose enjoyment of our work makes it the best job in the world.
When times are tough, this is an industry which knows how to pull together and support one another. WIFT NZ actively pursues this goal: all its activities are designed to lead the development and strengthening of the screen industries and the role of women in them. For me and on behalf of the WIFT NZ Board, it is an honour to serve the purpose and members of this organisation. And we always welcome new members and supporters!
Catherine FitzgeraldWIFT President
President’s Update
Vice-President’s Update
PRES
IDEN
T &
VICE
-PRE
SIDE
NT
UPD
ATE
4 WIFT NZ Magazine 2010 Awards Edition
Hello All2010 has been a year filled with cutbacks and cancelled TV shows, theatre has had limited ticket sales, films have been delayed and crews have waited while their start dates disappear or get pushed out. Without sounding clichéd, although it is true that when the going gets tough the tough get going I have been delighted at the help I have had in putting together the well supported 8th annual WIFT Awards. Doing so has reminded – even reassured – me that we indeed do have a thriving supportive community out there who – even in tough times – freely give their product, their expert advice and most of all their TIME.
The show this year will again deliver a star– studded top rating entertainment extravaganza with a few surprises. The Eradus after party will give many a chance to catch up and celebrate the successes of the year (there have been so many!) but let’s not forget that the heart of the event is to support WIFT which, without such events and the opportunity to fundraise, could become yet another victim of the recession.
I would like to make a special welcome and mention to Susi Newborn, our new ED, and her side kick Nia, who have got their hands dirty with me, and had fun throughout, as well as my good mates and fair dinkum producers Gavin Wood and Ali Black. Special mention has to go to our Chairperson Catherine Fitzgerald who has supported us all through this difficult year and just quietly got the job done. Enjoy the celebration, you deserve it, and EUREKA cheers to all you women out there who make a difference and are changing the world one frame at a time!
Debra Kelleher Producer WIFT Vice President
Vice-President’s Update
PRES
IDEN
T &
VICE
-PRE
SIDE
NT
UPD
ATE
The Kiwi leaderThe Kiwi leader
If you were to try to find a template for the Kiwi leader,
it would be hard to go past people like sir ed hillary or sir
Peter Blake. high achieving yet humble, out of the ordinary
but down-to-earth, adventurers who push back the barriers
of human endeavour without losing the common touch or a
sense of caring for the wider community.These are the home-grown heroes who probably best
exemplify a Kiwi leadership brand, according to Waitakere
mayor and leadership advocate Bob harvey. “our brand is about working damned hard and pushing the
work rate for the whole project... it’s based on being nimble
and adroit. our physicality as yachtsmen and mountaineers
gets some global notice.”
New Zealand’s best leaders, he says, are more enablers than
people who drive things from the front, he adds. “We are too
small for that.”small perhaps, but New Zealanders have been known for
punching above their weight on the world stage and Kiwi
leaders have risen to the top in a wide range of spheres from
science and academia to commerce or creative arts. do they have attributes in common that could be labelled
typically Kiwi? leadership comes in all shapes, sizes and ages. Peter
eadership comes in all shapes, sizes and ages. Peter
cammock, christchurch-based academic, management
hristchurch-based academic, management
consultant and one of the nation’s best leadership writers,
consultant and one of the nation’s best leadership writers,
suggests that leaders come in all shapes, sizes and ages.
suggests that leaders come in all shapes, sizes and ages.
www.corran.school.nz
he WIFT NZ Awards 2010 shine the spotlight on 18 women whose contribution to the
screen industry has marked them out as women to celebrate this year. With some at the helm of major ground breaking projects and businesses, and others tirelessly and steadily doing what they do so well in the engine room, all of our finalists demonstrate how important both leadership and collaboration is to delivering rich, and rewarding and thought provoking entertainment. The diversity of achievements is remarkable – we see the gamut of the screen industry – TV and film, the craft and technology, educational, documentary, entertainment, drama, marketing, current affairs, programming and policy making represented here. Selecting winners in each of these categories was a challenge to the judges who undertook this difficult job so conscientiously. On behalf of WIFT NZ we thank them for their time and generosity
Behind all of these women, we know are other women, the industry at large, families and the others who support what we do and the audiences whose enjoyment of our work makes it the best
When times are tough, this is an industry which knows how to pull together and support one another. WIFT NZ actively pursues this goal: all its activities are designed to lead the development and strengthening of the screen industries and the role of women in them. For me and on behalf of the WIFT NZ Board, it is an honour to serve the purpose and members of this organisation. And we always welcome new members and supporters!
w w w. s i r p e t e r b l a k e t r u s t . o r g
J u l y 2 0 0 9
Celebratingleadership
in New Zealand
IN THIS ISSUE:08 The Kiwi leader
16 Leading at speed
26 When the going gets tough
30 Global women power
FC LDR 0709.indd 1
11/6/09 4:29:58 PM
Call us today on (09) 529 3000, or visit www.mediaweb.co.nz/services
March 2012
29
caReeRs anD tRaInIng
29
I read an article recently that pointed out how much money organisations spend on ineffective training.
As someone who has worked as a senior manager and HR professional for a number of years, I am a big believer in the 70-20-10 rule when it comes to training:
• 70% of learning takes place on-the-job, through ‘real life’ experience
• 20% comes through receiving feedback and observing or learning alongside others
• 10% comes from formal ‘classroom’ training.
This model helps keep your training programme balanced, ensuring a mix of hands on and theoretical or knowledge-based learning.
Classroom learning has a place in this balanced approach, but the 70-20-10 model reminds us that most people learn most of the skills they need ‘on-the-job’.
Travel is a great example of an industry where people do their best learning in a real work environment. Working in travel requires extensive
knowledge of systems, processes and destinations, but it also requires customer service and people skills. These ‘soft’ skills are difficult to learn in a classroom environment.
Whether you are training staff who are new to the travel industry or up-skilling more experienced agents, the training you offer needs to include a balance of different types of learning.
Your training also needs to deliver return on investment. A recent US study found that 40% of people who participate in off-job training fail to apply their new knowledge to their job when they return to the workplace, and only 50% of training investments result in improved performance.*
ATTTO qualifications offer something for professionals at each stage of their career – from school leavers through to senior travel planners and managers. They help organisations align their internal training with national skill standards, and they give employees the recognition of a national qualification.
More importantly, however, ATTTO training gives employees
skills they can apply in their jobs immediately. Because training is completed on-the-job, ATTTO’s travel industry qualifications help connect the dots between formal learning and practical, applied skills.
Spending your training dollars wisely can make a real difference to the confidence, motivation and productivity of your team. And if training includes the right mix of appropriate on- and off-job learning, it can deliver real return on investment. It is proven time and time again that engaged employees provide innovative and sustainable productivity. Training is part of that strategy and good for business.
*http://www.insideretail.com.au/IR/IRNews/Training-dont-waste-your-time-or-money-4274.aspx
Kathy Wolfe is Chief Executive of the Aviation, Tourism and Travel Training Organisation (ATTTO). See www.attto.org.nz for more information about ATTTO’s specialist travel industry qualifications, or call 04 499 6570 to talk the ATTTO team about your training needs.
Investing in talent is an investment in the future of your business.
Supporting Sam Chambers through a Modern Apprenticeship in Travel paid off for United Travel Mairangi Bay.
“Sam’s blossoming into a valuable asset to our business; there’s no doubt she may have taken a different path if it weren’t for the ATTTO training,” says manager Chris Harrop.
Find out how we can help you get the most out of your people – call 04 499 6570 or visit www.attto.org.nz
Samantha ChambersUnited Travel Mairangi BayATTTO Trainee of the Year / TAANZ Travel Trainee of the YearATTTO A+ Awards 2011
Training your team: Finding the balance
30
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socIaL MeDIa
In the past couple of years everyone has been taken to the social media bandwagon so to speak, with the first stop often being Facebook. Please don’t get me wrong, as an ardent Facebooker both personally and professionally, I see this as a very positive notion. What does somewhat worry me however, is the number of businesses who seem to be happy standing in the corner of the party speaking to themselves, so to speak.
Like with any form of marketing, no matter how electrifying your content or message - unless you’ve got an audience it just isn’t going to be heard. If you are reading this and thinking that you fall into this boat, don’t worry, you’re not alone. This is a predicament even some of most notable travel brands seem to find themselves in. One well known travel brand I follow has been posting virtually daily for over a year now, with a grand total of 150 fans – of which it looks like nearly half are staff, not to mention their respective family and friends.
I’ve worked with travel and tourism companies in several ways to grow Facebook fans, here are a few of my top suggestions;
• Add a line to your email signatures with links to your main social media channels, with a clear message telling your customers what you want them to do. i.e. Like Us on Facebook
• Be sure to include a Facebook ‘Like Box’ on your website rather than a link, this way people can ‘Like’ your page without leaving your site. You can this social plugin in the ‘Resources; section of your Page Admin section.
• Actively encourage your customers to ‘Like’ your Facebook page at events. Often just reminding people to do this will create likes, however if you really want to up the ante, put up an incentive.
• Under the Admin Section of the new Timeline Facebook page, you’ll find a tab called build audience. From here you can invite subscribers to your email newsletter to become Facebook fans too.
• Facebook advertising is a superb way to build a fan base and online exposure cost effectively. Allowing you to target your customers in ways you may not have imagined. Log-in and give it a bash; just be sure to be explicit in what action you want people to take.
● James Hacon Executive Consultant Sales, marketing, brand and
product development
➦ www.jameshacon.com
ever feel like your talking to yourself?
March 2012
31
HUMan ResoURces
Who’s the boss?
Does fear grip you when you think about have a difficult conversation with a particular staff member? Do you have some staff that you are afraid to manage because of their attitude and behaviours?
Managing people can seem somewhat overwhelming at times. It is both the most enjoyable and most difficult part of being a manager. And when it gets too hard, or a dominant personality takes over you can sometimes feel like giving up.
As a manager, supervisor, or team leader, having to
criticize or discipline a staff member’s performance is a task you can dread. However your failure to do so properly will often “snowball” and have a negative impact on your whole staff’s attitude, morale, motivation, and productivity. Your failure to establish clear behaviour and performance standards will, in turn, affect your own personal success as a manager thus making you look bad to your own boss and your staff.
We often talk to managers who don’t confront the undesirable behaviours of certain staff members and they say ‘that is just the way Sue is’ or ‘if I confront John he will probably file a personal grievance’ or ‘I just can’t be bothered dealing with the aggravation’. As managers you have an obligation to ensure that all staff are being treated fairly and that means being consistent in managing staff.
There is hope! With brave and positive management you can change attitudes and behaviours. Your failure to speak up or discipline can results in the appearance of unfairness to all concerned. Your productive staff see your control being undermined and feel taken advantage of while the problem staff member continues to take advantage of you.
So what can you do change the unwanted behaviours of an individual?
• Say ‘no’. When the staff member asks for something that is a discretionary reward then say no. If they haven’t earnt the privilege and are coming to you
knowing you will back down then saying no sends the powerful message that you won’t be intimated by them.
• Tackle the behaviour head on. Pull the staff member up on the behaviours that are not acceptable in your workplace. If you don’t what a certain behaviour then you have to stop it.
• Communicate to the staff member about how you feel about their attitude and behaviours. Let them know that you won’t tolerate any longer and that if it persists you will have to take further action.
• Reward good behaviour and ensure that staff who are exhibiting the types of behaviour you want are acknowledged for that.
• Show your productive employees that you are in control before the undesired behaviour takes root and becomes part of your staff’s culture.
Leading means setting the example you want to see in others. There’s no fear in that, is there? It’s easy to talk yourself out of doing something, why not spend a little extra time talking yourself into doing something. That could be the very thing that gives you your next break or pushes you on to greatness.
● Diane Hallifax Director
Everest Group Limited
Everest Group Limited are Human Resource Specialists that help you make people management easy. They provide businesses with advice and assistance on recruitment, HR policy and practice, training, development and health and safety. ➦ Contact them on 07 8570716 or www.everestgroup.co.nz
32
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DoLLaR anD sense
Can you think of another industry that has faced so many large changes over the past 10 years and many people and business’s are now stronger than ever?
What would your business friends say if you told them that “their major suppliers were going to stop paying them to sell their products and become their biggest competitors”?
These threats are over and above the volatile economic conditions that we live with every day.
The best way to deal with change is to take an honest inventory of where you are at and make new plans to minimise the threats and maximise your opportunities.
In accounting terms this is a business plan and budget. Now is a good time to do this. Most business’s financial year ends 31 March or 30
June. The new financial year is about to commence and if you have dreams, plans and a team to motivate it is helpful to have a plan.
What are the elements of a good plan?
The PRESENT• An assessment of the economic
environment.• The outlook for travel from New
Zealand over the next year.• An assessment of your own local
environment.• An assessment of your own
strengths, weaknesses, business opportunities and threats.
• An analysis of your current financial performance.
The FUTURE• My Vision (the reason that the
business exists)
• My Mission Statement (how I am going to achieve my vision – be specific)
My PLAN• Sales and Marketing Plan• Commissions Plan• Information Systems / CRS Plan• Staffing and Training Plan• Administration Plan• Financing Plan• Other ie asset sales and purchases
Take the time now to have a good look at where you are at, and where you want to be – then put some numbers to the plan – that’s the budget!!!!
● Paul Davies Director Travel Accounting Chartered Accountants Specialising in Travel
In the travel industry change is inevitable.
Travel Industry Directory 2012 edition out now Get your hands on the most comprehensive list of travel providers, suppliers and wholesalers to the New Zealand travel trade industry today!
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Incorporating Travel Agents’ Association
of NZ Official Handbook
0800 949 [email protected]
OffersManaging demand and travel offers
“A travel consultant’s dream for saving time”
New and exclusive to Amadeus, Offers is delighting travel consultants across New Zealand by
halving the time it takes to present trip quotes and convert them into bookings.
Travel Industry Directory and Information Guide 2012
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