MONTHLY MAGAZINE OF THE TRAVEL INDUSTRY $5.50 | JULY 2013 VOLUME 41 ISSUE 6

LONDONCALLING

Summertimein the cityTHRILL-SEEKERS!

Adventure holidays for

the whole family

AIRLINE UPDATE 2013Your essential guide

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July 2013EDITORIAL

The most adventurous my two children have ever got on an

international holiday was wandering away from us at a Fijian resort to sample

kava with the adults at a cultural show. I found them just as they were pressing the bowl to their pre-teen lips, saving them and the aghast adults around them

from the sight of drug-affected children on hols. That’s not the kind of adventure family tourism we’re promoting in this issue of Traveltrade – the first for co-editors Joanna Mathers and myself. While my two boys would adore a tramp to the hill tribes of Thailand (see page 6), Joanna, who wrote this issue’s Airline Update, will be just as happy jetting off to San Francisco next month for a girls-only two weeks involving lots of food, music, shopping and fun.

We’re both avid travellers with a love of new places and people, so do let us know of any fantastic new deals, offers, ideas or products you have to share. In coming weeks we’ll be connecting with a number of our readers to find out what works best for you in your magazine.

NZ Traveltrade editorEmail: editor@traveltrade.co.nz

facebook.com/nztraveltrademagazine

New editors on-board

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3CONTENTS

www.traveltrade.co.nz a Mediaweb magazine

EDITORS:Sarah Stuart and Joanna MathersM: +64 272 507 101E: editor@traveltrade.co.nz

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All material published in traveltrade is copyright but may be published provided written consent is obtained from the publisher and that traveltrade is acknowledged as the source. Opinions are the authors’ and do not necessarily represent those of Mediaweb.

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Fax: (09) 529 3001

Subscribe to Traveltrade and stay ahead of your industrywww.traveltrade.co.nz or phone Sue on 09 529 3000 or email subs@mediaweb.co.nz

News3 New flights into Auckland, who really gets free

upgrades, and why Sydney has fallen off the hotlist.

Feature6 A Family Adventure Be it visiting orangutans in Borneo, or taking a trek through the hills in

Thailand, more families are choosing to add a little adventure to their international holidays. Traveltrade investigates some options for the active family.

8 Summer in the City London is at its best when the weather is warm. We profile the best

midsummer city attractions and look at two great weekend escapes.

Expert panel10 Travel accounting: Paul Davies11 Human resources: Diane Hallifax

Social pages12 Party Pix

Airline update 20133 Airline review4 Industry news6 Airline chart8 Industry news10 Statistics

6 8

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July 2013NEWS

Air Pacific is no more as Fiji Airways returns to its original identity complete with new branding, new offers and a beautiful new uniform.

The airline has improved and redesigned many elements of its service including a new website, www.fijiairways.com. The airline has new A330 aircraft and has retired its previously known classes – Pacific Voyager (economy) and Tabua Class (business) to introduce the Fiji Airways’ Economy and Fiji Airways’ Business Class. There are new meal options and business class passengers will now enjoy fine-dining and a world-class wine cellar on-board. In-flight entertainment systems have been upgraded plus there are complimentary entertainment options for kids with movies, games and e-books.

Goodbye Air Pacific

It’s one of the top destinations for international tourists and a definite favourite with Kiwis, but for the first time in a decade, Sydney has failed to make the top 10 cities list in the prestigious Travel + Leisure US World’s Best Awards. Readers rated Sydney poorly for its value-for-money following months of a weaker US currency against the Australian dollar.Travel + Leisure is one of the world’s highest-circulating and most influential travel magazines and Sydney has long been a favourite destination of its readers. But European cities ranked higher in this year’s awards due to the state of the European economy, with bargains aplenty to be had in cities once out of reach of many travel budgets.In the top 10 this year were several European destinations, including Florence, Rome, Barcelona and Paris with Queenstown and Melbourne not far behind Sydney.

Australia, New Zealand, Italy and Ireland are still the top choices for the affluent travel market, according to a survey from Virtuoso Life. The luxury travel magazine’s poll of its 8000 readers found their “dream destinations” included Australia and New Zealand, particularly among a dynamic group of globetrotters the magazine dubbed “go-getters”. The Travel Dreams Survey categorised its well-heeled participants into five, well-defined factions: active, adventurous go-getters; “Trendsetters” who are early adopters keen on the latest travel sensation; the “Connoisseur”, a sophisticated traveller looking for high-end luxury food, wine, art and hotel experiences; “Classic” tourists who return to the places they love and “Relaxationists” seeking rejuvenating travel as a respite from everyday life.

but when money’s no object . . . 10SYDNEY

OFF THE TOP 10

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3NEWS

Malaysia direct more often

Progressive, liberal-thinking travellers dubbed the “socially aware” are the only segment still travelling as often as they did before the Global Financial Crisis, according to just released Roy Morgan research. More than 85 per cent of this high-earning demographic took a holiday in the year to May 2013, compared with 69 per cent of the total New Zealand population. In Australia, the socially aware demographic, a group keen to try new and different experiences, accounts for 16 per cent of the population but 21 per cent of total holiday trips taken.Jane Ianniello of Roy Morgan says picking the “winners” in travel is important when many households are reducing their leisure spending and the socially aware segment are also known as “trusted advisors” among their peers.

Airlines offer further flights to China and TahitiAlso increasing flights is Air Tahiti Nui which is adding a third weekly flight direct from Auckland to Papeete. The new Tuesday afternoon service adds to existing Thursday and Sunday flights, bringing the total weekly Tahiti services to five, including two codeshare flights with Air New Zealand.Meanwhile China Southern Airlines is increasing its Guangzhou to Auckland service to 10 flights a week in time for Chinese New Year, its busiest period. A brand new Boeing 787 aircraft will touch down over the peak summer period following a 30 per cent increase in arrivals from China to Auckland Airport in the year to May. China southern began flights to New Zealand just two years ago but Auckland Airport estimates the latest increase in landings will add a further $30 million to the Kiwi economy.The new flights, which begin on December 4, allows for an extra 18,000 seats on the Guangzhou to Auckland route up to February 28.

Socially aware still travelling

Malaysia Airlines is increasing its direct flights between Auckland and Kuala Lumpur from six to seven per week over December and January – the perfect time to visit the country travel chiefs say. Ten extra flights over the Christmas holiday period coincide with the holiday shopping sale period, two international yachting regattas and the driest and sunniest season in the western part of the country. While Christmas celebrations in Malaysia are relatively low-key due to a small Christian population, Tourism Malaysia’s Sabrina McLeod says Kuala Lumpur is the perfect stopover for Kiwis heading to the UK for the holiday season, or for those on their way Downunder. “We’re now the fourth top shopping destination in the world, ahead of Paris, with all the big brands and designer names you’d expect in a shopping stopover,” she says. Next year’s 2014 Visit Malaysia year kicks off in January with a number of festivals and events to celebrate. The extra flights, which begin on November 24, end January 27.

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July 2013NEWS

One in six British travellers have admitted lying in an attempt to get an upgrade on a flight or at a hotel, according to a new TripAdvisor website survey. And while nearly 17 per cent of the 8000 travellers surveyed said they had deceived people to get a better room or seat, a survey of airline staff in 83 countries earlier this year revealed that smartly-dressed, single men in their thirties are most likely to get a free upgrade on a flight.

The staff survey also revealed that 82 per cent were more inclined to give an upgrade to passengers who are friendly and polite, while 72 per cent were more likely to upgrade a passenger flying alone.

Fiji’s push into eco-tourism Fiji continues to broaden its tourism appeal with the opening of a Sigatoka cave system as the country’s newest eco-tourism site. Less than an hour from many of Fiji’s Coral Coast resorts, the Volivoli caves are the site of important archeological research after fossils from animals that no longer exist in Fiji were found in them. An extinct species of crocodile, skeletal frames of large toads and a Fijian iguana have been found in the caves, which are now open for local and international tourists to visit. The caves owners from the nearby Yadua Village will benefit from the opening up of the caves.

Airport fee increase stoppedWellington International Airport has backed down from increasing fees for travellers after the Commerce Commission found the 70c per passenger landing fee was excessive. The airport had planned to introduce the extra fee but the Commission’s rules on infrastructure monopolies do not allow for excessive profits. The additional fee would have raised more than $38million over a five year period. The Board of Airline Representatives hailed the back down as a win for travellers. “I think anything that brings prices from airports down is a good thing for airlines and the travelling public,” executive director John Beckett told the Dominion Post newspaper.

How to get an upgrade

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Photo Credits || ALL: Thinkstock

FAMILY ADVENTURE

There’s the Fiji resort pool, the Gold Coast theme park and the dream of a trip to Disneyland. And then there’s the Thailand hill-tribe tramp, the orangutan sanctuary in Borneo or a wilderness camp in a wild Australian national park.

Kiwi families travelling overseas are increasingly looking to add an adventure break into their holiday plans and it doesn’t matter what age the kids are or how big the budget, there’s a destination and thrill to suit.

“There are lots of families who’ve done the Fiji thing and the Gold Coast

theme parks and now they want their children to experience something a bit different,” says travel consultant Sarah Harrop of Travelcafe. “The kids are looking for something a bit different too and there’s nothing better than broadening their minds by really showing them what a country is like.”

One of the growth areas is in Asian family holidays, where parents combine a shopping break and resort relaxation with a few more adventurous elements to entertain the kids. It may just be a day trip for white water rafting or to visit an animal sanctuary, or it could

be a three-day stop combining cultural tourism with kayaking, 4WDs or tramping.

Vietnam, Malaysia and Thailand are all proving popular with New Zealand families but closer to home, Australia, Samoa and Tonga also have options for getting off the beaten track.

“You can get a five star resort for the price of a three star hotel in New Zealand,” says Tourism Malaysia marketing manger Sabrina McLeod. “And Borneo is a true adventure capital for families. At the Shangri La Rasa Ria resort there is an in-house orangutan

A family adventure

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Kakadu or Litchfield national parks, Northern Territory, Australia. Hire a campervan and for $11.50 per adult per night ($6.25 for bush camps) stay in some of the most remote, and beautiful, areas on the planet. Swim with fresh-water crocodiles (they’re small!); canoe through waterfalls and hunt out historic sites with Aboriginal

guides.

sanctuary on site and the national parks in Sarawak are unbelievable.”

Australia is also known for its diversity of national parks where camping – either under canvas or in a hired campervan – offers a wilderness getaway for families on a budget.

In the Northern Territory, Kakadu and the lesser known Litchfield National Parks have incredible walks, swimming, waterfalls and wildlife on offer which for children, can be as enticing as the theme parks of the Gold Coast.

Harrop says Thailand is one of the best places for families, due to its safety

record, regular Thai Airways deals and the chance to experience everything from village life to resort pools and big city action.

“Even Patpong Rd in Bangkok is interesting for kids – because of what kids see on TV these days, parents aren’t as worried about showing children the real world,” she says.

Children’s expectations of international travel have changed markedly in recent years. Parents report increasing pressure on them from children whose friends have an annual international family holiday

and schools are also combining senior studies with travel to places as diverse as South America, Asia and Europe.

“My first overseas trip as at the age of 16 when I went on my own to Sydney,” laughs Harrop. “But these days there’s a lot of pressure on parents to take their kids overseas. If you’re planning an adventurous holiday in a different culture, then teachers don’t seem to have a problem with them being out of school. It’s real world learning, history, culture, language and food. It’s also a great way for a family to spend time together.”

Top four family adventures

Take a two day hill-tribe trek from Chaing Mai in Thailand, staying in

local villages, building bamboo rafts, riding elephants and

learning traditional skills. Spend a night

in Bangkok on the way and finish up at one of Phuket’s excellent family resorts for swimming and

relaxation.

Rent a beach shack in Samoa for the family and shop, eat and travel like a local. Sleep on a mattress under mosquito nets in a beachfront hut

for less than $40 per night, swim with the turtles at

Fagamalo or catch a ferry to Savaii and hire a

4WD to explore the volcano.

Take the family to Borneo for a holiday combining five-star resorts and incredible wildlife. See the native proboscis monkey on a river cruise, visit an elephant sanctuary and spend time at the Heart to Heart orangutan rehabilitation centre in Sarawak. Treat the kids to a trip to Asia’s only Legoland in Johor – just across the border from Singapore – on the way home.

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Photo Credits || ALL: Thinkstock

LONDON

London may be big, bustling and bursting with culture, but it’s not generally thought of as a summer escape. And while travellers won’t find sea and sand in the big city, London has a range of different summer delights.

June through to August is peak time for tourists to the city; according to Statistics New Zealand around 9000 New Zealanders visited London last summer, with nearly 10,000 in 2011. The Greater London Authority website reveals that over four million international travellers visited London each summer in 2011 and 2012.

British High commissioner Vicki Treadell says that summer is an ideal time to visit London. “British heritage and history is best enjoyed on a hot summer’s day. English summer is the perfect time to visit and make the most of long lazy days, great pub grub, fantastic shopping and just such a choice of things to see and do whatever your tastes and however you want to while away your time.”

Here is a rundown of some of the best summer activities to be found in London over the warmer months.

PARK LIFELondon is a city packed with beautiful, historical parks. Locals and visitors alike flock to these emerald expanses when the sun’s out and they can provide the perfect spot to people watch, picnic or play. Hyde Park is probably London’s best known public park, covering 142ha, and featuring over 4000 trees plus a meadow and flower gardens. Hyde Park has a fleet of rowing and pedal boats which operate on the famous Serpentine. It also has the UK’s first Solarshuttle, a vessel which glides silently across the lake powered only by the sun. There are also a number of bars, restaurants, and sports facilities, plus deck chairs to hire from March through to October.

Richmond Park occupies 2500 acres in Surrey, and is accessible via the Richmond tube line. It’s populated by hundreds of red and fallow deer, and houses White Lodge and Pembroke Lodge, childhood home to philosopher Bertrand Russell. From the park’s highest point, there are unobstructed views of St Paul’s Cathedral, over 12 miles in the distance. There are a number of horse treks that operate in

the park, as well as playgrounds for children, and open green expanses for picnics or sports. There are also two 18-hole golf courses.

Six kilometres from Trafalgar Square is Hampstead Heath, a patch of English countryside smack in the middle of the city. The bucolic charms of this park attract more than seven million visitors a year, who flock to walk, picnic, spot wildlife and swim in one of the three beautiful bathing ponds.

OUTDOOR EATINGVisitors to London love to eat al fresco when the weather is warm, and there are many charming eateries around the city that are perfect for soaking up the rays.

Famously known as the spot where Jamie Oliver earned his stripes, River Cafe on Thames Wharf has an extensive outdoor dining area. This Michelin-starred restaurant’s summer menu includes such Italian-inspired delights as handmade pasta stuffed with buffalo

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Summer in the city

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ricotta, zucchini flowers with parmesan. Terence Conran’s Boundary is a

“restaurant with rooms” that boasts a large rooftop terrace with an outdoor bar and designer garden. The 360-degree views take in Canary Wharf, the Gherkin and the rooftops of East London.

And perched on the roof of No.1 Poultry, with views over the Square Mile and landmarks such as St Paul’s Cathedral, Mansion House, Monument and the Bank of England, Coq d’Argent offers diners the finest French cuisine in lavish surroundings.

OUTDOOR ENTERTAINMENTLondon has a rich cultural life and summer offers visitors the opportunity to enjoy many theatrical and music events outdoors. One popular annual event, Film4 Summer Screen, sees the courtyard at Somerset House (a major arts and cultural centre) transformed into an open air cinema. The films are presented in a

magnificent 18th century courtyard on a giant screen with full surround sound. See www.somersethouse.org.uk for this year’s lineup.

West London’s Holland Park hosts an outdoor summer event called Opera in Holland Park. Held under a canopy, the 2013 season features such classic works as Bizet’s Les pecheurs de perles and the dramatic, lesser-known melodrama by Ermanno Wolf-Ferrari’s called I gioielli della Madonna. See operahollandpark.com

And what would summer be without an outdoor music festival? One of the most popular with clubbers is the South West Four Weekender held at Clapham Common in August, featuring some of UK’s most celebrated electronic music stars. See www.southwestfour.com for more details.

A Somerset House, London

B Harbour in fishing village Port Isaac, Cornwall

C Relax in a deckchair at Hyde Park

D Brighton Pier

BRIGHTON AND CORNWALL Brighton’s famous pier, deckchair-lined beach, rich cultural heritage and close proximity to London (it’s about 110km south of the city) make it a popular destination for those wanting to escape for the weekend.

Summer sees tourists strolling along the Brighton promenade, which is lined with cafés and bars, or lazing on the pebble beach soaking up the sun. There are beach and water sport activities for the energetic, plus a wealth of seafront nightclubs and bars for night time escapades. Brighton is easily accessible by train from London Bridge, London Victoria or London Blackfriars. Tickets start from around $45 one way depending on the time of travel and the day the journey is taken.

Cornwall lies about 400km (around 4½ hours drive or train ride) from London. With the longest stretch of continuous coastline in Britain, Cornwall features a wealth of charming fishing villages, secret coves, spectacular beaches, sweeping bays and dramatic cliffs, plus beautiful moorland and stunning countryside. Cornwall is an extremely popular summer destination, and beaches here have the country’s best surf, which makes it ideal for a long weekend out of London. High-speed trains run frequently from London to Penzance, and prices start at around $110.

WEEKENDESCAPES

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3T R A V E L A C C O U N T I N G

Which travel system should you choose for your agency?■ Paul Davies pauldavies@travelaccounting.co.nz,

www.travelaccounting.co.nz

SYSTEM SAM TRAVELOG TRAMADA CROSS CHECK

CONSULTANT ACCOUNTINGReceipting /Payments

Yes Yes Yes YesSegment CostingSales and Commission Reporting

MID OFFICE ACCOUNTINGBank Lodgment

Yes Yes Yes Yes

Debtors LedgerCreditors LedgerReturns LedgersBank ReconciliationBSP ReturnAutomated BSP Return Yes No Yes Yes

Override Tracking Yes No Yes NoPay Direct Commission Tracking

Yes Yes Yes YesSales and Management Reporting

BACK OFFICE ACCOUNTINGGeneral Ledger

Separate System Integrated Separate

System IntegratedProfit & Loss Balance SheetBudgets

ACCOUNTING OPTIONSDebtors Invoice Date Accounting Yes No Yes No

Transaction Date Accounting No Yes No Yes

Departure Date Accounting No Yes No No

GROUP ACCOUNTINGConsolidation of Branches Yes Yes Yes Yes

Consolidated Reporting No No No No

INTEGRATION FEATURESDownload from Host Yes Yes Yes YesFront Office Back Office Integration No Yes No Yes

OTHERTravel Broker facility Yes Yes Yes YesInternet based Yes No Yes NoBack Up Offsite Onsite Offsite OnsiteGDS Independent No Yes Yes NoTalks to Sabre Sabre Sabre Galileo

Galileo GalileoAmadeus Amadeus

Hardware Required?Pricing?Training?

For travel agents the choice of a travel management and accounting system is a big and important decision. Once the commitment is made to implement a new system and staff are trained to use it, the agency will then rely upon that system for years.

Changing from one system to another can be costly and time consuming as both staff and managers need to be retrained. My own experience is that travel agency owners do not spend enough on training themselves and their staff in the use of their systems and often limit the benefits that they can obtain from these tools.

The market place for travel management and accounting systems is changing. Serko has announced they wish to withdraw from this part of the market and concentrate on Serko Online. New options have become available with Tramada introducing Next Gen, which is very similar in functionality to Classic. Dolphin is becoming more widely available through Amadeus, and we have yet to thoroughly examine this option.

SAM and Tramada are both Cloud based systems that enable us as accountants to have easy access to clients’ data. We are more involved in assisting clients with their businesses, can easily see whether they are running their systems correctly, and get updates on their financial and tax situation.

The market place for accounting systems is also changing as both Xero and MYOB have introduced Cloud-based options. We have clients using both of these systems as well as Quick Books. Xero and MYOB enable easy collaboration with clients as we all work from the same live database.

All of the following travel management and accounting systems are available right now and in use in the marketplace. Every agency will have different criteria that will influence which system they should implement. As we are independent this chart will hopefully be useful to you in making an informed and independent decision about your system choice.

If you don’t choose an integrated system, what back office software should you choose? The marketplace now has a few great cloud based solutions:• MYOB Live Accounts (all in the cloud) • Xero (all in the cloud)• MYOB Account Right (in the cloud and on your desktop).

If you need further assistance in choosing a system for your agency feel free to contact Travel Accounting – they have clients using all of these systems and can assist you with your technology/systems decisions.

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Photo Credits || Thinkstock

The term ‘’employee engagement’’ has been bandied around for a number of years. But what exactly does it mean, and why is it so important for businesses to have engaged employees?

Employee engagement has been defined by The Conference Board, a non-profit business research organisation located in the United States, as “a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work”.

Engagement in the workplace is important as there is clear and mounting evidence that high levels of employee engagement correlates to individual, group and company-wide performance in areas such as retention, turnover, productivity, customer service, safety and loyalty.

According to Gallup Management Journal there are three types of employees:

1. Engaged employees work with passion and feel a profound connection to their company. They drive innovation and move the business forward.

2. Not-engaged employees are essentially “checked out”. They are sleepwalking through their work day, putting time, but not energy or passion, into their work.

3. Actively disengaged employees aren’t just unhappy at work they are busy acting out their unhappiness. Every day these workers undermine what their engaged co-workers accomplish.

So what can you do to engage your people? There are a number of simple steps you can take that may improve employee engagement on a day-to-day basis. These include:

• Talking to your employees. Ask them how they are, find out what they do outside work and show an interest in what they are doing in their job.

• Develop and communicate your vision. People become motivated if they are excited about the purpose of a business and how they can contribute to that.

• Be a role model. Your attitude and behaviour sets the tone. If you communicate positively and with energy your employees will respond to that.

• Invest in employee development. Provide employees with the opportunity to develop professionally.

• Regularly recognise and reward effort and results. This could be as simple as acknowledging an employee in a staff meeting.

• Help your employees find a work and life balance. You may allow staff to attend their children’s sports days or provide a gym membership as part of the employee package.

Employee engagement may sound like another fancy human resource term, however there is solid evidence that shows that an engaged workforce is a productive workforce.

H U M A N R E S O U R C E S

■ Diane Hallifax Human Resource Advisor Everest Group Limited

What is employee engagement?

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3PARTY PIX

1. Chris McClean and Brydie Hill from Air New Zealand enjoy Air NZ Business Premier wine at NZ NTIA 2013

2. Lesley Immink and Debbie Martindale3. Jayson Westbury CEO of AFTA

addresses the crowd4. NZ comedian Dai Henwood had

the party laughing as host of NZ NTIA 2013

5. Zhu Kai, Patricia Zu and Kevin Sun enjoy a beverage at a successful NZ NTIA 2013

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The New Zealand travel industry celebrated their best and brightest early this month at the first ever National Travel Industry Awards (NTIA). Held at SKYCITY Convention Centre, the awards were a glittering event that recognised the hard work of New Zealand’s leading agencies.

NZ NTIA 2013

July 2013

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1. Winston Aldsworth, Tracey Mehrtens and Sandy Kilgour2. David Fordace, Leanne Cheesman and Grant Sinclair3. Joe Ponte and Jodie Burnard

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A Joshua Sharp and Amber McCardle Qantas cabin crewB Stuart Angel and Igor KwiatkowskiC Igor Kwiatkowski and Barbara GlaserD Barbara Glaser and Maria BeerE Sophia Berry-Smith, Ashwin Gopal, Joanna Mathers and Maria Beer

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QANTASQantas, long-time sponsors of Auckland Philharmonia Orchestra, celebrated the 16th anniversary of their partnership with a performance of Last Night of the Proms at Auckland Town Hall. Guests were treated to pre-show wine and nibbles.

BRAND USA LAUNCH

WORLD OF ACCORTUESDAY, 30TH JULY 2013

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WIN A BRAND NEW PEUGEOT ALLURE 208

Join us for World of Accor Auckland – the most respected hotel exhibition in Asia Pacifi c, featuring Accor hotels and resorts from around the world.

Experience world class hospitality, unique networking opportunities and a chance to win the new Peugeot Allure 208. The event will be hosted by Brooke Howard Smith and Amber Peebles plus there are great travel prizes up for grabs!

World of Accor AucklandPullman AucklandPrinces BallroomCnr Waterloo Quadrant & Princes Street, Auckland

HOTEL EXPOAUCKLAND2013

REGISTER & ATTENDAND YOU COULD WIN

A BRAND NEW

PEUGEOT ALLURE 208up

PEUGEOT ALLURE 208

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