© November 2015 Iowa Quality Newsletter™ Page 1 of 6

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Volume 25 Volume 25 Volume 25 Volume 25 ---- Issue 3 Issue 3 Issue 3 Issue 3 ---- November 2015November 2015November 2015November 2015

Iowa Quality NewsletterIowa Quality NewsletterIowa Quality NewsletterIowa Quality Newsletter™ is a publication of the American Society for Quality Section 1303 is a publication of the American Society for Quality Section 1303 is a publication of the American Society for Quality Section 1303 is a publication of the American Society for Quality Section 1303

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IN THIS EDITION

Page 1

Election Results

Call for Nomination

New Members

Key Dates

Page 2

December Meeting

Page 3

ISO 2015, Risk Management, and FMEAs

Article

Page 4—5

Mastering 8 Dimensions of Excellence Event

Page 6

Training & Networks

Andrew Hall

Brian Johnston

Darrin Hearn

Heidi Kass

Lavonne Mohn

Stacey Moon

Wendell Davison

WELCOME - WELCOME

ASQ Section 1303 Key Dates:

December 3, 2015 Section Meeting. Topic: Change Management; A Critical

Differentiator , presented by Anne Plotz-Consultant and Certified Prosci® Trainer. Location: Lava Fusion, Cedar Rapids, Iowa

Saturday, December 5, 2015 Certification exam for: Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma Green Belt, and Software Quality Engineer.

Election results are in for ASQ Section 1303 officials Congratulations!

Chair: Andrew Oberbreckling Vice Chair/Program Chair: Jennifer Rivers Treasurer: Ovais Ahmed

Secretary: Michael Geurtsen Newsletter editor: Still neeeded

Newsletter Editor Needed

Newsletter Editor

Design, layout, and edit each newsletter. Coordinate printing and mailing of newsletter. Attend leadership committee meetings and regular membership meetings.

For more information, please contact Andrew Oberbreckling, Chair, at

Andrew.oberbreckling@rockwellcollins.com

© November 2015 Iowa Quality Newsletter™ Page 2 of 6

ASQ Section 1303 December Member Meeting Date: December 3, 2015 Dinner and Presentation Lava Fusion 5400 Edgewood Rd NE Cedar Rapids IA 52411

Presentation Topic: Change Management; A Critical Differentiator Anne Plotz-Consultant and Certified Prosci® Trainer Event Agenda: 5-6 Event Registration and Networking 6-6:30 Dinner 6:30-7:30 Presentation 7:30 Closing Dinner: Choice of the following items: appetizers: Entrée: Beef Tenderloin, herbed chicken, or Pistachio Crusted Salmon. Dessert: strawberry shortcake or Chocolate-Raspberry LAVA cake. Cost Member $20 Non-member $30 Member and guest $35 Student member $10 Reservation Please RSVP by sending an email, including your dinner entrée selection, to Jennifer Rivers (Jennifer.rivers@rockwellcollins.com). RSVP must be received before 12 p.m. (noon) on Monday, November 30, 2015. Overview Are you feeling as though you are completely consumed by the intricacies of a current initiative you are responsible for that requires change within your organization? Let me reassure you that you are not alone. Professionals across all types of industries are in the same shoe, but don't despair there is hope! Join us for our next ASQ session when our topic will address, Change Management; A Critical Differentiator. Anne Plotz will provide us with usable insight and applications you can begin to put to practice immediately to improve the people-side of your change initiatives. About the presenter Anne Plotz is a seasoned professional, consultant, speaker, facilitator and entrepreneur. Her 25 years of experience have helped countless businesses, executives and employees identify and accelerate individual, team and organizational achievement.

Her clients include:

• Executive Directors and leaders within non-profit organizations

• Over 100+ High Schools, Colleges and Camps throughout Illinois and Iowa

• CEO and Sales teams of Entrepreneurial start up organization

• Various industries , non-profit organizations and service agencies, such as:

• Sales, Aerospace, Telecommunications, Retail, Manufacturing, Operations, Human Resources, Pregnancy Centers, etc.

• Individual coaching and career development for industry professionals

• Small business owners Before pursuing her life-long passion helping individuals, teams or organizations implement excellent business change to accelerate performance; Anne raised four incredible children, earned her master certification in professional facilitation, successfully conceptualized, developed, led and facilitated a non-profit educational program serving over 1,000 students, earned top sales recognition for exceeding revenue projections, served in corporate leadership roles for 20+ years, was a dedicated Director of Children’s Church for 10 years, obtained her dual Bachelor degrees Business Administration and Human Resource Management, while serving as a full-time corporate leader of people. Her love for learning has helped her earn certifications and client-partner status with some of the best known training firms in the business including; the National Curriculum and Training Institute (NCTI), a leader of cognitive behavior change and skill-based training programs for adults, Prosci®, an independent research company in the field of change management, Franklin Covey, a global consulting and training leader in the areas of strategy execution, customer loyalty, leadership and individual effectiveness. She has been recognized by the International Women’s Leadership Association, and most importantly to her – is dearly loved by her children and her high school sweetheart (now her husband) and man of her dreams!

ASQ SECTION 1303 December DINNER MEETING

DATE: December 3, 2015

Iowa Quality Center . 3375 Armar Drive . Marion, IA 52302 . Ph.: 319-398-7101 . Fax: 319-398-5698 . www.IowaQC.org

ISO 2015, Risk Management, and FMEA’s

By John Heise, CLSSMBB, CMQ/OE – Iowa Quality Center

On September 15th the ISO 9001:2015 standards were released. A significant part of the

standard that has been revised is an update around Risk Management. To comply with the

standard, ISO is interested in whether your organization has sound practices for Risk Manage-

ment and Corrective Action. As a former manager of an organization’s ISO standards and au-

dit system, I know just how much of a challenge it can be satisfying the standard’s require-

ments for these areas of concern.

One of the best tools and approaches I have found for Risk Management is the use of Failure

Modes and Effects Analyses (FMEA’s). The FMEA is a form of risk analysis that centers

around a series of key questions that is focused on identifying “potential” failure modes of your

system (of a product, process, or service) and the effects the failure modes can have on your

customers and organization. Because the tool is looking for potential issues, issues that typi-

cally have not happened yet, it is a great tool for Proactive Risk Management.

I am aware that many organizations do not like using FMEA’s because it can be a difficult tool

to use. But those who do use it find that it is worth more than the effort it takes to help their

organizations manage the potential risks that might come their way in the day-to-day efforts.

I know from my personal experience that external ISO auditors are quite ecstatic when they

find organizations using the FMEA process for their Preventive Risk Management. I have

seen few to no audit findings in this area of the code in the organizations that are effectively

using FMEA’s.

There are several approaches to doing Failure Modes and Effects Analysis. The most thorough

standard to support doing FMEA’s I have found can be purchased from the AIAG organization.

If you are interested in learning more about FMEA’s and how to use them I would like to in-

vite you to the Iowa Quality Center’s Lean Six Sigma Network Meeting on Wednesday, Decem-

ber 9th, at 7:30 AM at the Kirkwork Training & Outreach Services (KTOS) Center at 3375 Ar-

mar Drive in Marion, Iowa. I will be giving a short presentation on the use of FMEA’s and will

be having an open discussion on other organization’s uses of this tool.

I hope you found this information useful. If you have any questions or would like guidance on

ISO or proactive Risk Management tools, please feel free to contact the Iowa Quality Center at

(319) 398-7101, or contact John Heise, CLSSMBB, CQM at (319) 400-0635 or send an email to

jheise@iowaqc.org. We hope to see you at our Network Meeting in December.

Iowa Quality Center . 3375 Armar Drive . Marion, IA 52302 . Ph.: 319-398-7101 . Fax: 319-398-5698 . www.IowaQC.org

Iowa Quality Center . 3375 Armar Drive . Marion, IA 52302 . Ph.: 319-398-7101 . Fax: 319-398-5698 . www.IowaQC.org

Iowa Quality Center . 3375 Armar Drive . Marion, IA 52302 . Ph.: 319-398-7101 . Fax: 319-398-5698 . www.IowaQC.org

IQC Learning Networks

November 2015

11 Cedar Rapids LEAN Network

LEAN: The Bennett Stories with Roy Crawley, Bennett Machine & Fabricating, Anamosa, IA Join us for a look into the Lean culture of Bennett Machine & Manufacturing in Anamosa, IA. Roy Crawley, GM of Bennett Machine, will present us with visual examples of their production enhancements, time-tested data and insights into the culture changes enabling Lean to get needed traction

20 Greater Des Moines Network

People: In this meeting, we examine how to build employee engagement into our systems. This will be a thought provoking discussion indeed. You will learn how to make engagement a systematic outcome of leadership practic-es within an organization, a fresh perspective on engaging employees and driving engagement is not as difficult as you may think.

27 Iowa City Learning Network

Postponed for the holiday. Stay tuned to the network page on www.iowaqc.org for more information

LEAN Six Sigma Green Belt Training Nov. 16-20, 2015 Des Moines, IA area

SPACE STILL AVAILABLE!

ISO 9001:2015 Internal Auditor Training

December 1-3, 2015 Marion, IA

LEAN Six Sigma Yellow Belt Training Dec. 8-10, 2015 Marion, IA

ASQ/IQC ISO 9001:2015

Transi(on Training January 25-29, 2016 Des Moines, IA area

LEAN Six Sigma Black Belt Training

Week 1 of 2 : Feb. 22-25, 2016 Marion, IA

Week 2 of 2: Mar. 14-17, 2016 Marion, IA

IQC/ASQ ISO Lead Auditor Training March 14-18, 2016 Marion, IA

Upcoming Training

REGISTER TODAY at

www.iowaqc.org!

Register for Mastering 8 Dimensions of Excellence:

How to Align Strategy, Culture, Customer Experience & Success

December 7-8, 2015 Kirkwood Training & Outreach Services 3375 Armar Drive Marion, Iowa 52302 Pricing:

$549 Individuals $1500 Team of 3 Registrants Register by emailing info@iowaqc.org or call

319-398-7101

Who Should Attend?: State, County & Municipal Leaders Government Project Teams