Nothing will ever be the same again: The impact of Artificial Intelligence, Deep

Learning and Social Robotics on work and the workplace

An ABP webinar, 19 August 2016 start time 9.00 am

Anton Fishman, ABP Board member and Chair of the Social Robotics and AI conference sponsored by the ABP and

Oxford Brookes

What I hope to cover in this webinar

• The ABP’s co-sponsorship with Oxford Brookes of a ground-breaking conference on the impact of AI on work and working life: – How this came to be– Why the impact of AI is important to businesses, those

who lead and manage them and those who work in them

– Why it is important to those who apply psychology in business

– Why business psychology is important to it

Our first Poll• How familiar are you with advances in AI?

How the conference came to be

Nicola Strong, Strong Enterprises

How the conference came to be

Nicola Strong, Strong Enterprises

Prof. Nigel Crook, Oxford Brookes

How the conference came to be

Nicola Strong, Strong Enterprises

Prof. Nigel Crook, Oxford Brookes

Artie

https://youtu.be/I8nMKH3y_1I

Cobots are here

http://socialroboticsai.com/

And those conversations led to this . .

And those conversations led to this . .

Top level messages• Technology advances have accelerated beyond most people’s imagination

in the last 18 months [and I’ll share these in this webinar]• ‘Robots taking your jobs’ have hit the popular press • There are optimists and pessimists about the impact on employment – no

one yet knows which will play out• What is clear is that over the next few years there will be jobs lost, jobs

diminished, jobs enriched, new jobs created• Few roles will escape impact, including many in professional and

managerial roles who think they are immune from incursion• There will be knock on effects on career paths, skills and capability,

engagement, teams, organisational culture, performance, health and safety, employee relations, work-life balance, employment branding, and the customer’s experience of service.

• All domains that ABP members have expertise in and in which they can take a lead position as they support organisations manage the impending changes

Fishman &

Partners

THE FUTURE?

Fishman &

Partners

http://www.independent.co.uk/life-style/gadgets-and-tech/news/stephen-hawking-artificial-intelligence-could-wipe-out-humanity-when-it-gets-too-clever-as-humans-a6686496.html

https://www.fhi.ox.ac.uk/

http://www.nickbostrom.com/

https://www.theguardian.com/technology/2014/oct/27/elon-musk-artificial-intelligence-ai-biggest-existential-threat

http://www.oxfordmartin.ox.ac.uk/

Understanding the AI landscape

Fishman &

Partners

THE FUTURE?

Fishman &

Partners

http://www.kurzweilai.net/

http://singularityhub.com/

https://twitter.com/demishassabis https://deepmind.com/

http://www.oxfordmartin.ox.ac.uk/videos/view/336

Fishman &

Partners

EITHER, OR BOTH?

The Bank of England believes that machines might take over 80 million American and 15 million British jobs over the next 10 to 20 years, or 50% of the workforce in each of the two countries.

“These machines are different,” the bank’s chief economist Andy Haldane said. “Unlike in the past, they have the potential to substitute for human brains as well as hands.”

According to the bank, administrative, clerical and production workers might be the first to be replaced by robots in the coming years.

That’s not to say unemployment will suddenly rise. Humans will “adapt their skills to the tasks where they continue to have a comparative advantage over machines.”

Fishman &

Partners

Fishman &

Partners

Fishman &

Partnershttp://www.bbc.co.uk/news/technology-34066941

http://www.oxfordmartin.ox.ac.uk/downloads/academic/The_Future_of_Employment.pdf

Fishman &

Partners

Fishman &

Partners

Fishman &

Partnershttp://www.bbc.co.uk/news/technology-34066941

Fishman &

Partnershttp://www.bbc.co.uk/news/technology-34066941

Fishman &

Partnershttp://www.bbc.co.uk/news/technology-34066941

https://www.accenture.com/_acnmedia/PDF-19/AI_in_Management_Report.pdf Fishman &

Partners

Fishman &

Partners

https://soundcloud.com/legaltalknetwork/the-future-of-the-professions-an-interview-with-richard-and-daniel-susskind

https://youtu.be/Dp5_1QPLps0 https://youtu.be/ulXwTpW2oFI

‘How technology will transform the work of human experts’

Fishman &

Partnershttp://www.wired.co.uk/article/alphago-deepmind-google-wins-lee-sedol

9 Mar 2016

Beating the world's best Go players has been the holy grail of AI research. ... 'WE MADE HISTORY'

“AI is the most important technology that anybody on the planet is working on today.”Dave Coplin, chief envisioning officer at Microsoft UK,May 2016

http://uk.businessinsider.com/microsoft-exec-ai-is-the-most-important-technology-that-anybody-on-the-planet-is-working-on-today-2016-5? Fishman &

Partners

OUT OF THE LAB AND INTO BUSINESS

CHATBOTS MACHINE LEARNING

NATURAL LANGUAGE PROCESSINGINTERNET OF THINGS

MACHINE VISIONDEEP LEARNING

INTERNET OF EYESEMOTION READING TECHNOLOGY

INTELLIGENCE AS A SERVICESOCIAL ROBOTICS

COBOTSROBOTIC PROCESS OUTSOURCING

Fishman &

Partners

Fishman &

Partners

http://www.thenational.scot/business/rbs-cuts-550-jobs-after-robo-advisers-introduced.15032

Fishman &

Partners

https://www.theguardian.com/technology/2016/jun/17/self-driving-trucks-impact-on-drivers-jobs-us

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Machine Learning Is Redefining The Enterprise

Fishman &

Partners

Source: Tata Consultancy Services, Using Big Data for Machine Learning Analytics in Manufacturing – TCS

Machine Learning Is Redefining The Enterprise

Source: Tata Consultancy Services, Using Big Data for Machine Learning Analytics in Manufacturing – TCSFishman &

Partners

http://www.zdnet.com/article/companies-employees-not-quite-ready-for-cognitive-technology-wave-of-robotics-ai-machine-learning/ Fishman &

Partners

Prepared on the HR and Tech front

Partially Prepared but not HR aspects

Partially Prepared but not Tech aspects

Somewhat Prepared

Poorly Prepared

http://www.zdnet.com/article/companies-employees-not-quite-ready-for-cognitive-technology-wave-of-robotics-ai-machine-learning/ Fishman &

Partners

Prepared on the HR and Tech front

Partially Prepared but not HR aspects

Partially Prepared but not Tech aspects

Somewhat Prepared

Poorly Prepared

http://www.zdnet.com/article/companies-employees-not-quite-ready-for-cognitive-technology-wave-of-robotics-ai-machine-learning/ Fishman &

Partners

Prepared on the HR and Tech front

Partially Prepared but not HR aspects

Partially Prepared but not Tech aspects

Somewhat Prepared

Poorly Prepared

http://www.zdnet.com/article/companies-employees-not-quite-ready-for-cognitive-technology-wave-of-robotics-ai-machine-learning/ Fishman &

Partners

Prepared on the HR and Tech front

Partially Prepared but not HR aspects

Partially Prepared but not Tech aspects

Somewhat Prepared

Poorly Prepared

http://www.zdnet.com/article/companies-employees-not-quite-ready-for-cognitive-technology-wave-of-robotics-ai-machine-learning/ Fishman &

Partners

Prepared on the HR and Tech front

Partially Prepared but not HR aspects

Partially Prepared but not Tech aspects

Somewhat Prepared

Poorly Prepared

So, as with any other business disruption the business psychology disciplines must address:

• The impact on jobs: which lost? Which diminished? Which enhanced? Which new? Which immune to change?

• Impact on skills and capabilities• Impact on employee engagement • Impact on talent attraction and retention• Impact on performance: metrics, management, and reward• Impact on careers• Challenges of change management• Attitudes of key stakeholders and how to get their support• Impact on employment brand and reputation• There is a key role for people in HR, OD, and for Business

Psychologists in all of this: now, next 6 months, next 1 – 2 years – but we have to figure out what that is

Fishman &

Partners

Shock and Awe

A rapid fly through of recent articles and research in the application of AI, Machine

Learning and Social Robotics in the world of work

And is what you do safe from the incursions of AI?

So, let’s pause for breath . .

What’s all this saying to you?• How are you feeling?

So, let’s pause for breath . .

What’s all this saying to you?• Opportunity or threat?

So what might you do next?

So what might you do next? • Well you might want to invest personal time in reading, exploring

and reflecting:

www.flipboard.com

Recommended channels:• Artificial Intelligence• Robots• Ideas for the Future• Chatbots• The Future of HR• Machine Learning

So what might you do next? • Well you might want to invest personal time in reading, exploring

and reflecting:

• You may want to learn more in the company of others

– £200 discount for ABP members– £200 discount for your guests– Free place for you if you bring along three or more paying guests

So, in conclusion, what is this saying to you: a time to grow or a time to retrench?

One final thought

AI WILL NEVER BE AS PRIMITIVE AS IT IS TODAY

One final thought