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Not for Profit Business Association
Developing a Performance Management System in a Not for Profit Organisation
Brendan LennonRegional Manager
DeafHear.ie [email protected]
Brief Project Outline
Develop a Performance Management System
PM is concerned with:Management of workforceOrganisational performanceStrategy, Mission & GoalsProcess, with formal & informal aspects
PMS definition
“Performance management is a strategic and integrated approach to delivering sustained success to organisations by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors” (Armstrong and Baron, 1998:7).
Identification of Need
DeafHear.ie…
Major growth in late 1990’s Need to develop systems & structures Management & supervision structure Performance appraisal
Processes Used
Consultation: Management team & Board Employee climate survey One-to-one interviews Staff Representative Forum
Strategic review Training & development Rewards system Rebranding
Impact/Outcomes
Greater clarity on Mission & GoalsImproved organisational structures for
workforce support and managementMore cohesive planning processes Improved feedback processesIncreased motivation & innovation
Measurements and Continuous Improvement Processes
Management Team & Strategic PlanOperational team planning & reviewsIndividual supervision and informal appraisal
Annual Training Event
Key Learning Points for the Organisation
Clarity on Mission & GoalsCommunication with stakeholdersFormal feedback processesMatching competencies to responsibilities &
tasksEvolving operational processes to match
business and culture of organisation
Learning transferred / use for NFPBA member organisations
Clarity on Mission & GoalsPM is an ongoing processOperational processes must match the business
& culture of the organisationEngage all of the workforceConsultation & communication
Thank You
