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NONPROFIT DONOR MANAGEMENT SOFTWAREDecember 2017

CONTENTS46

Introduction

Defining Nonprofit Donor Management Software

The Quadrant

Nonprofit Donor Management FrontRunners Index

Runners Up

Methodology Basics

78

3339

FRONTRUNNERS9 DonorPerfect

10 LittleGreenLight

11 Raiser’sEdgeNXT

12 NeonCRM

13 iMIS

14 BidPal

15 DonorSnap

16 eTapestry

17 Bloomerang

18 WildApricot

19 Gesture

20 SalsaCRM

21 GreaterGiving

22 Flipcause

23 Firstgiving

24 Kindful

25 Giveffect

26 DonorTools

27 BasicFunder

28 TrailBlazerNon-ProfitManager

29 ClearViewCRM

30 DonorView

31 GiftWorksCloud

32 Txt2Give

4D E C E M B E R 2 0 1 7

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Nonprofit

Donor Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format. In the Nonprofit Donor Management FrontRunners graphic, the Capability axis starts at 3.40 and ends at 4.30, while the Value axis starts at 3.40 and ends at 4.50.

To be considered for the Nonprofit Donor Management FrontRunners, a product needed a minimum of 20 user reviews, a minimum capability user rating score of 4.0 and a minimum value user rating score of 4.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

I N T R O D U C T I O N

5D E C E M B E R 2 0 1 7

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.

» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

6D E C E M B E R 2 0 1 7

NonprofitDonorManagementsoftware helps nonprofits and other charitable

organizations keep track of donations (including donors’ contact information) and other fundraising activities. It empowers nonprofits to securely solicit, collect and track donations through individual, planned, recurring or major giving. Software Advice’s FrontRunners quadrant is focused on the North American Nonprofit Donor Management software market. We identify this set of core capabilities for the Nonprofit Donor Management software category. The software must cater specifically to nonprofits/charitableorganizations and offer donormanagement and fundraisingcapabilities. In addition, we identify several related features that organizations purchasing Nonprofit Donor Management software may also need or wish to consider: membership/contact management, volunteer management, grant management, charity/event management and planning, nonprofit accounting, nonprofit constituent relationship management, human resources/payroll, gift management, in-kind donations, matching donations, online donations, pledge management, receipts/statements and recurring donations.

DEFINING NONPROFIT DONOR MANAGEMENT SOFTWARE

7D E C E M B E R 2 0 1 7

THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

8D E C E M B E R 2 0 1 7

NONPROFIT DONOR MANAGEMENT FRONTRUNNERS INDEX

9 DonorPerfect

10 LittleGreenLight

11 Raiser’sEdgeNXT

12 NeonCRM

13 iMIS

14 BidPal

15 DonorSnap

16 eTapestry

17 Bloomerang

18 WildApricot

19 Gesture

20 SalsaCRM

21 GreaterGiving

22 Flipcause

23 Firstgiving

24 Kindful

25 Giveffect

26 DonorTools

27 BasicFunder

28 TrailBlazerNon-ProfitManager

29 ClearViewCRM

30 DonorView

31 GiftWorksCloud

32 Txt2Give

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDDONORPERFECT

QUADRANT PLACEMENT: LEADERS

4.18 4.44

4.28 4.31

4.70 4.57

4.60 4.90

4.80 4.50

3.48 3.50

4.90 4.80

4.40

2.60

2.00

10

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDLITTLE GREEN LIGHT

QUADRANT PLACEMENT: LEADERS

4.27 4.23

4.55 4.64

4.30 3.82

4.60 4.30

4.00 4.00

3.68 1.90

4.30 4.20

2.20

4.40

3.80

11

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDRAISER’S EDGE NXT

QUADRANT PLACEMENT: LEADERS

3.99 4.48

4.14 4.19

4.20 4.77

3.90 5.00

4.50 4.70

3.48 3.90

5.00 5.00

4.90

1.90

2.10

12

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDNEONCRM

QUADRANT PLACEMENT: LEADERS

4.25 4.05

4.35 4.44

4.15 3.67

3.90 3.80

4.40 4.80

4.15 2.60

3.80 3.50

3.50

4.70

4.60

13

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDIMIS

QUADRANT PLACEMENT: LEADERS

3.98 4.21

4.22 4.29

4.20 4.13

3.40 4.70

5.00 1.80

3.30 3.80

4.70 4.90

4.60

2.10

1.80

14

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDBIDPAL

QUADRANT PLACEMENT: MASTERS

3.72 4.39

4.59 4.67

1.95 4.12

2.00 4.10

1.90 3.90

3.78 5.00

4.10 3.80

4.80

3.50

2.70

15

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDDONORSNAP

QUADRANT PLACEMENT: LEADERS

4.01 4.08

4.55 4.52

3.75 3.63

3.90 3.40

3.60 3.30

3.20 4.90

3.40 3.40

1.90

3.20

4.30

16

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDETAPESTRY

QUADRANT PLACEMENT: LEADERS

3.92 4.16

3.67 3.73

4.75 4.58

5.00 4.80

4.50 4.20

3.60 4.30

4.80 4.70

4.90

2.60

2.10

17

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDBLOOMERANG

QUADRANT PLACEMENT: LEADERS

3.90 4.15

4.51 4.60

2.55 3.70

2.30 4.00

2.80 4.30

4.05 2.70

4.00 3.60

3.80

4.50

3.90

18

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDWILD APRICOT

QUADRANT PLACEMENT: MASTERS

3.49 4.39

4.50 4.66

1.50 4.12

2.00 4.20

1.00 4.90

3.45 2.80

4.20 4.30

3.90

3.90

1.80

19

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDGESTURE

QUADRANT PLACEMENT: MASTERS

3.68 4.06

4.47 4.61

1.75 3.52

1.30 3.80

2.20 2.50

4.05 2.80

3.80 4.10

4.20

4.60

3.60

20

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDSALSA CRM

QUADRANT PLACEMENT: MASTERS

3.64 4.05

4.08 4.12

2.80 3.98

3.40 4.40

2.20 4.40

3.60 1.90

4.40 4.40

4.00

2.90

3.10

21

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDGREATER GIVING

QUADRANT PLACEMENT: MASTERS

3.56 4.05

4.10 4.21

2.15 3.88

1.50 4.50

2.80 2.10

3.90 3.20

4.50 4.50

4.10

3.50

3.50

22

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDFLIPCAUSE

QUADRANT PLACEMENT: PACESETTERS

4.03 3.49

4.44 4.41

3.95 2.57

3.40 2.20

4.50 1.40

3.30 4.60

2.20 2.50

3.00

5.00

3.00

23

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDFIRSTGIVING

QUADRANT PLACEMENT: CONTENDERS

3.60 3.90

4.37 4.30

2.55 3.50

1.50 3.60

3.60 1.00

3.13 4.80

3.60 4.00

2.80

2.80

3.30

24

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDKINDFUL

QUADRANT PLACEMENT: PACESETTERS

3.94 3.50

4.13 4.26

3.55 2.73

2.20 2.90

4.90 3.10

3.95 1.90

2.90 2.80

3.30

4.90

4.70

25

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDGIVEFFECT

QUADRANT PLACEMENT: PACESETTERS

4.01 3.42

4.51 4.64

3.70 2.20

4.60 1.70

2.80 1.80

3.30 4.20

1.70 1.90

2.90

4.10

4.50

26

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDDONOR TOOLS

QUADRANT PLACEMENT: CONTENDERS

3.50 3.87

4.06 4.21

2.80 3.53

3.40 3.30

2.20 4.60

3.10 3.40

3.30 3.30

1.90

2.90

4.30

27

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDBASICFUNDER

QUADRANT PLACEMENT: CONTENDERS

3.67 3.62

4.67 4.73

3.20 2.52

3.00 2.80

3.40 2.20

2.15 1.90

2.80 2.70

1.00

3.80

1.00

28

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARD

TRAIL BLAZER NON-PROFIT MANAGER

QUADRANT PLACEMENT: CONTENDERS

3.46 3.83

4.27 4.50

2.90 3.17

3.90 3.50

1.90 2.90

2.38 1.30

3.50 3.90

1.60

3.40

1.00

29

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDCLEARVIEW CRM

QUADRANT PLACEMENT: CONTENDERS

3.69 3.47

3.89 3.94

3.60 3.00

3.00 3.00

4.20 3.20

3.38 2.80

3.00 3.00

3.60

4.30

2.60

30

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDDONORVIEW

QUADRANT PLACEMENT: CONTENDERS

3.56 3.48

4.46 4.53

1.65 2.43

2.30 1.90

1.00 3.00

3.65 4.40

1.90 1.70

3.10

4.80

4.80

31

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDGIFTWORKS CLOUD

QUADRANT PLACEMENT: CONTENDERS

3.42 3.60

3.52 3.41

3.10 3.78

2.30 4.60

3.90 1.50

3.53 2.80

4.60 4.60

4.70

2.30

2.50

32

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDTXT2GIVE

QUADRANT PLACEMENT: CONTENDERS

3.47 3.45

4.80 4.89

2.35 2.02

1.30 1.40

3.40 2.60

1.95 4.10

1.40 1.30

1.40

1.00

4.00

33D E C E M B E R 2 0 1 7

ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

{g}grants

@EASE

123Signup

360Alumni

4aGoodCause

501 Auctions

AbilaFundraising50

AbilaFundraisingOnline

AbilaMillennium

AbilaMIPFundAccounting

AbilanetFORUM

Accelevents

Acceptiva

AccuFundAccountingSuite

Acteva

ACTIVENet

AcumaticaCloudERP

AegisCRM

Agilon’sOneDonorCRM

AIMS

AIMSGrantandProgrammeManagementSoftwarebyQuestComputing

Akubo

Altru

AltusDynamicsERP

Ambix

AMO

AmpliFund

Andar/360

Anedot

AplosAccounting

App-GardenVolunteerTracker

ApricotSocialSolutions

ArtsPeople

Auctionsoftware

34D E C E M B E R 2 0 1 7

RUNNERS UP

AuctionMaestroPro

Auctria

AwardForce

Benevity

bidcoz

BiddingOwl.com

Bidr

BigE-ZBooks

BigRiver

BlueWrenGRM

Boardable

BoardEffect

CampaignManagerAristotle

CaseWorthy

Causecast

Causeview

CauseVox

CERVIS

CharityAuctionsToday

CharityRepublic

CharityEngine

CharityMaster

CharityWeb

CheckoutDonations

ChurchMemberLink

CiviCRM

Classy

ClearGIVE

Click&Pledge

Click&PledgeDonorManagement

ClickBid

ClickTime

ClubExpress

ClubRunner

CommunityOS

Configio

contactSPACE

ContinuetoGive

CoolFocus

Costpoint7

CrowdRise

Crowdskout

DashboardbyAdoptdash

dataIDEAL

DaySchool

Denali

Denali Fund

DenariSoftware

DoJiggyDonations

DoJiggyPledge

Donarius

Donately

DONATION

Donation Director

DonationOrganizerPro

35D E C E M B E R 2 0 1 7

RUNNERS UP

DonationSplit

DonationMatch

Donorbox

DonorCommunity

DonorDrive

DonorLynkDonormanagement

DonorPro

DonorStudio

Doubleknot

Duplie

e-CImpact

easyTithe

eAwards

eCoordinator

eGive

EkualitiKC

ElexioChurchFinancials

ElexioGiving

EngagingNetworks

ePhilanthrAppeal

ETOSoftware

Event Essentials

EventBank

EverTrue

EveryAction

Exceed

FastFund

Fieldbook

FinancialEdge

Findjoo

FirespringWebsiteSolution

Flexi-Grant

Fluxx

FreshVine

FUNDE-ZFundAccounting

Fundly

FundRaiserSoftware

Fundraisingwebsitebuilder

fundstakPRO

Funraise

GetConnected

GiftsOnline

GiveCampus

GiveGab

Givelify

GivePulse

GivingData

GivingFuel

GivingTools

GMS360

GolfRegistrations

Good Done Great

GoodCloud

GovPilot

Graduway

36D E C E M B E R 2 0 1 7

RUNNERS UP

GrantLifecycleManager

GrantManagerTeamSolutionz

GrantHub

GRANTIUM

GranTracks

GrantsNetwork

Grants United

GreenRope

HandsOnDonors&Donations

HigherLogic

ICARIS

iDonate

infoodle

InitLive

Intacct

IntuitQuickBase

iVolunteerOnline

Keela

Kimbia

Kindrid

kintone

LegacyGiftmakerSuite

ListMasterCRM

LiveImpact

LuminateOnlineMarketing

MatchMakerFundraisingSoftware

Member365

MemberClicks

MemberLeap

MemberNation

MemberNova

MemberPlanet

MembershipManagementSystem

MemberZone

MicrosoftDynamicsGP

MinistryLinq

Missio

MobileCause

MobileServe

Mobilize

Mogiv

MOHID

NationBuilder

NetSuite

NetSuite-Retail

NetworkforGood

NewOrgManagementSystem

NonprofitTreasurer

NonProfitEasy

NonProfitPlus

NPOConnect

OASISbyIntelliTek

OneNFPDonorVision

37D E C E M B E R 2 0 1 7

RUNNERS UP

OnlineGiving

OnlineGivingbyAmericanChurch

OpenWaterAwards

Optimy

OurRecords

OvationTix

PatronManagerCRM

PeopleFlow

Personify360

Polis

Pushpay

Qgiv

QMemberForCharities

QorusBreezeProposals

QuickbooksNon-Profit

QuickStaff

RaiserSharp

Raklet

RallyBound

Razoo

REACH

RedStampedeWebsites

Regpack

ResultsPlusFundraisingSoftware

Rosterfy

Sage50

Salesforce

Salesforce.org

SalsaEngage

SecureGive

Seraphim

SerenicNavigator

ServantKeeper

Sheep

ShelbyNext|Financials

Shelf

Shiftboard

SignupZone

SignUp.com

SignUpGenius

SilentAuctionPro

SilkStart

SimpleGive

SlickPie

SmarterSelect

Sparkrock

StarChapter

Submittable

Sumac

SurveyMonkeyApply

Sustainsoftware

SweetbyBlueSky

Tendenci

Tessitura

TheDatabank

TheSchoolVolunteer

38D E C E M B E R 2 0 1 7

RUNNERS UP

TheSilentPartner

TheatreManager

Timecounts

Tithe.ly

TRS

Truist

Unit4 Business World -Non-Profit

UniVoIP

ValidEval

Veracross

VeryConnectSuite

Virtuous

Volgistics

VolunteerImpact

VolunteerTimeTracking

VolunteerBase

VolunteerHub

VolunteerKinetic

VolunteerLocal

VolunteerMark

VolunteerMatters

Vonigo

VROOM!

VSysOne

WebLinkConnect

WhenIWork

WindwardSystemFive

WizeHiveGrantManager

WonderWe

Xledger

YourMembership

YourVolunteers

ZoomGrants

39D E C E M B E R 2 0 1 7

The FrontRunnersmethodology assesses and calculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

40D E C E M B E R 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

41D E C E M B E R 2 0 1 7

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

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