NO RTH SYD N E Y COUN CI L R E POR T S...practice standards in terms of Design Excellence, Safety, Accessibility, Maintenance, Asset Management and the incorporation of other compatible

ITEM EPS10 REPORTS 14/06/16

N O R T H S Y D N E Y C O U N C I L R E P O R T S

Report to General Manager Attachments:

1. Final North Sydney Public Amenities Strategy and Action Plan 2. Summary of Submissions

SUBJECT: North Sydney Public Amenities Strategy and Action Plan: Post Exhibition

AUTHOR: Risha Joseph, Property Officer

ENDORSED BY: Duncan Mitchell, Director Engineering and Property Services

EXECUTIVE SUMMARY:

Council at its meeting on 17 November 2014 resolved in part,

“THAT Council resolves to undertake the development of a Public Amenities Strategy and Action Plan for North Sydney Council. The Strategy and Action Plan will ensure that Council has a strategic framework to continuously improve its network of public amenities to ensure that they are placed in locations that best meet the community’s needs and are designed to meet best practice standards in terms of the following:

• Design Excellence • Safety • Accessibility • Sustainability • Maintenance • Asset Management • The incorporation of other compatible uses - “Multipurpose facilities”

The purpose of the development of the Strategy and Action Plan was to ensure that Council has a framework to continuously improve its network of public amenities, to ensure that they are placed in locations that best meet the community needs, and that are designed to meet best practice standards in terms of Design Excellence, Safety, Accessibility, Maintenance, Asset Management and the incorporation of other compatible uses for multi-purposes facilities.

At its meeting on 21 March 2016, Council resolved that the draft North Sydney Public Amenities Strategy and Action Plan be publicly exhibited for 28 days for public comment.

The Community Consultation is now complete and all comments and recommendations have been included into the final Strategy and Action Plan.

FINANCIAL IMPLICATIONS:

Funds are available from the Capital Works Reserve which has been set aside from the 2015/2016 financial year budget.

RECOMMENDATION: 1. THAT Council notes the 2 submissions received on the public exhibition of the draft North Sydney Public Amenities Strategy and Action Plan. 2. THAT Council adopts the North Sydney Public Amenities Strategy and Action Plan.

Report of Risha Joseph, Property Officer Re: North Sydney Public Amenities Strategy and Action Plan: Post Exhibition

(2) LINK TO DELIVERY PROGRAM The relationship with the Delivery Program is as follows: Direction: 2. Our Built Environment Outcome: 2.1 Infrastructure, assets and facilities that meet community needs Direction: 5. Our Civic Leadership Outcome: 5.4 Community is informed and aware BACKGROUND Council at its meeting on 17 November 2014 resolved in part, “THAT Council resolves to undertake the development of a Public Amenities Strategy and Action Plan for North Sydney Council. The Strategy and Action Plan will ensure that Council has a strategic framework to continuously improve its network of public amenities to ensure that they are placed in locations that best meet the community’s needs and are designed to meet best practice standards in terms of the following: • Design Excellence • Safety • Accessibility • Sustainability • Maintenance • Asset Management • The incorporation of other compatible uses - “Multipurpose facilities” The purpose of the development of the Strategy and Action Plan was to ensure that Council has a framework to continuously improve its network of public amenities, to ensure that they are placed in locations that best meet the community needs, and that are designed to meet best practice standards in terms of Design Excellence, Safety, Accessibility, Maintenance, Asset Management and the incorporation of other compatible uses for multi-purposes facilities. At its meeting on 21 March 2016, Council resolved that the draft North Sydney Public Amenities Strategy and Action Plan be exhibited for 28 days for public comment. CONSULTATION REQUIREMENTS Community engagement was be undertaken in accordance with Council’s Community Engagement Protocol. SUSTAINABILITY STATEMENT The sustainability implications were considered and reported on during the initiation phase of this project.

Report of Risha Joseph, Property Officer Re: North Sydney Public Amenities Strategy and Action Plan: Post Exhibition

(3) DETAIL Community Consultation The draft North Sydney Public Amenities Strategy and Action Plan was exhibited for public comment from 28 April 2016 to 25 May 2016 in accordance with Council’s Community Engagement Protocol. Public Exhibition Process The draft North Sydney Public Amenities Strategy and Action Plan was exhibited as follows:

An advertisement was placed in the Mosman Daily dated 29 April 2016. The proposal was exhibited on Council’s website. Notices were displayed at Council’s Chambers and Stanton Library. Notices were erected on all community noticeboards and bus shelters. All Precincts Committees in North Sydney were advised.

Post Exhibition 2 submissions were received. The summary is attached as Attachment 2. Conclusion Whilst one of the submissions raised a number of concerns about the Strategy and the proposed amenities block in Neutral Bay, the other submission was overall supportive of Council’s initiative. The Strategy and Action Plan, marked as Attachment 1 has been updated to include all the comments and recommendations.

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ATTACHMENT TO EPS10 - 14/06/16 Page 4

North Sydney Council

PUBLIC AMENITIES STRATEGY + ACTION PLAN June 2016 Conybeare Morrison International Pty Ltd 52-58 William Street East Sydney NSW 2011 T: 8244 8888 15.058 Rev Date Description By Chk App

A Feb 2016 Draft Final AT

B April 2016 Final (For Exhibition) AT

C June 2016 Final AT


North Sydney Public Amenities Strategy + Action Plan

Contents Executive Summary Key Issues Purpose of the Strategy Key Outcomes Key Recommendations

1

Purpose of the Study Definitions

2

North Sydney Local Government Area Description Infrastructure and Land Use Demography

3

Existing Public Sanitary Facilities Overview of Council’s Public Amenities

A. Location B. Condition C. Capacity D. Universal access E. Signage and wayfinding

5

Evaluation of Public Amenities in the North Sydney Local Government Area A. LGA Western Precinct – Wollstonecraft, Waverton and Crows Nest

Location of existing public toilets Gap analysis Additional toilets

B. LGA Northern Precinct – Cammeray and Cremorne Location of existing public toilets Gap analysis Additional toilets

C. LGA Eastern Precinct – Cremorne Point, Kurraba Pont and Neutral Bay Location of existing public toilets Gap analysis Additional toilets

D. LGA Central & Southern Precinct – North Sydney, McMahons Point, Lavender Bay, Milsons Point and Kirribilli Location of existing public toilets Gap analysis Additional toilets

8

Key Strategic Outcomes

17

Strategic Objectives 1. Availability/ Location 2. Accessibility 3. Safety 4. Quality 5. Legibility 6. Ecologically/ Environmentally Sustainable Design (ESD) 7. Presentation 8. Connectivity

18



Design Design Requirements

20

Management A. Risk management B. Access management C. Opening and closing times D. Security measures E. Cleaning F. Reporting G. Maintenance H. Graffiti management I. Syringe management J. Reporting of incidents K. Asset condition audits

21

Security

23

Special Events Portable toilets Accessible/ disabled toilets

24

Promoting Community Awareness National Public Toilet Map North Sydney Public Toilet Map Public Toilet Signage

25

Recommendations 1. Availability 2. Accessibility 3. Safety 4. Quality 5. Legibility 6. Ecologically Sustainable Design 7. Presentation 8. Connectivity

26

Strategic Action Plan Action Plan Summary of Actions Schedule of Actions

28

Guidelines for the Design of Public Toilets Design Principles

A. Location B. Building design C. Universal accessibility D. Ecologically Sustainable Design (ESD) E. Crime Prevention through Environmental Design (CPTED) F. Signage

35

External Design Requirements A. Location and siting B. External lighting C. External signage D. Landscaping E. Street furniture

40



Internal Design Requirements A. Toilets to be provided B. Toilet cubicle configuration C. Design of toilet cubicles D. Selection and construction of cubicles E. Fitout of toilet cubicles F. Lighting

42

Materials and Finishes to Public Toilets Exterior Finishes Interior Finishes

A. Wall surfaces B. Floor surfaces

45

Fixtures and Fittings to Public Toilets A. Toilet pans B. Cisterns C. Urinals D. Basins E. Tapware F. Plumbing fixtures G. Water supply H. Ancillary fixtures and fittings I. Hardware

46

Appendices North Sydney LGA Public Amenities Plan

North Sydney LGA Western Precinct – Wollstonecraft, Waverton and Crows Nest

North Sydney LGA Northern Precinct – Cammeray and Cremorne

North Sydney LGA Eastern Precinct – Cremorne Point, Kurraba Point and Neutral Bay

North Sydney LGA Central & Southern Precinct – North Sydney, McMahons Point, Lavender Bay, Milsons Point and Kirribilli



1

Executive Summary North Sydney Council aspires to be the leading edge in serving the community of North Sydney by caring for its assets, improving the appearance of its assets and delivering services to its people in a financially, socially and environmentally responsible manner. The Council has identified its local government area as a place that will attract events (such as major regional and sporting activities, cultural and entertainment activities) and aspiring to be a destination of choice for international and domestic visitors to Sydney. Public amenities, in the form of sanitary facilities, improve the quality of the public domain, its pedestrian amenity and the liveability of the local government area (LGA). North Sydney Council owns, manages and maintains over 35 public sanitary facilities in its LGA. These are located in parks, reserves, sporting fields, recreational and community facilities, civic centres and car parks.

Key Issues Key issues, expressed by the community, in regard to public sanitary facilities include:

Location/ siting of toilets in key destinations – such as transport nodes, retail areas and public areas.

Availability and quality of amenities.

Presentation of amenities.

Universal accessibility.

Signage and wayfinding of facilities from the public domain.

Safety of amenities in siting and lighting – to enable surveillance.

Purpose of the Strategy The North Sydney Public Amenities Strategy and Action Plan provides a strategic framework that will:

Continuously improve the LGA’s network of public amenities.

Ensure that amenities are sited in locations that best meet the community’s needs.

Ensure that amenities are designed to meet best practice standards in:

Design excellence Safety Accessibility Sustainability Maintenance Asset management Incorporation of other compatible uses

Key Outcomes Key outcomes of the Strategy will:

Provide direction on the appropriate location of public toilets throughout the LGA.

Ensure provision of well-distributed public sanitary facilities – best practice being within 400m (5-10 minutes’ walk) of major transport nodes, sporting, recreational, community and retail facilities, tourist attractions, entertainment precincts, public event spaces and major gathering places.

Provide design guidelines for public sanitary facilities to be used throughout the LGA.

Ensure the maintenance and cleaning of sanitary facilities occurs to an appropriate standard.

Encourage developments for public use (such as shopping centres, community, institutional and infrastructure facilities) to provide public sanitary facilities in appropriate locations, in compliance with Building Code of Australia requirements.

Implement a public toilet network through a range of media to include compliant signage on toilet doors, wayfinding signage from streets and pathways that access the toilets, and toilet maps at bus stops and public transport terminals.

Provide a 10 year action plan for the improvement of public sanitary facilities throughout the LGA.

Key Recommendations All public amenities within the LGA are to fulfil the following objectives of:

Availability

Accessibility

Safety

Quality

Legibility

Ecologically sustainable design

Presentation

Connectivity



2

Purpose of the Study North Sydney Council has identified the need to provide accessible, quality, clean and safe public amenities in their LGA for the use of the community and its visitors. The provision of adequate and quality public amenities is an integral part of the essential community infrastructure and services that public users in the LGA would expect to be available. Public amenities, in the form of sanitary facilities, improve the quality of the public domain, its pedestrian amenity and the liveability of the local government area (LGA). The North Sydney LGA has over 50 amenities in the form of sanitary facilities accessible to the public. These facilities are owned and managed by North Sydney Council, State authorities and public organisations. North Sydney Council specifically owns, manages and maintains over 35 public sanitary facilities in its LGA. These are located in parks, reserves, sporting fields, recreational and community facilities, civic centres and car parks. In preparing the North Sydney Public Amenities Strategy and Action Plan, existing public sanitary facilities within the LGA were evaluated for their siting, physical condition and compliance with statutory building and access requirements. The full inventory of public amenities include:

Stand-alone facilities in parks, sports fields and open spaces.

Amenities integrated with public car parks, community centres, libraries and recreational/ sporting facilities.

Amenities within facilities that are publicly accessible, but not owned and maintained by Council – such as railway stations, shopping centres, petrol stations, etc.

The Public Amenities Strategy and Action Plan for the North Sydney LGA incorporates a strategic framework that will:

Continuously improve the existing network of public amenities within the LGA.

Ensure that the amenities are placed in locations that best meet the community’s needs.

Ensure that amenities are designed to meet best practice standards in terms of: Design excellence

Safety

Accessibility

Sustainability

Maintenance

Asset management

Incorporation of other compatible uses

Definitions “Public amenities” in this report refers to sanitary facilities and change rooms that are directly accessible to the public. These typologies include:

Bespoke/ specifically designed sanitary facilities

Automated public toilet which is a public toilet containing one or more of the following features: Automatically operated doors Self-cleaning pan and/ or floor Fault and usage reporting Emergency sensors and security intercom

“Adequately located” amenities mean facilities sited within reasonable walking distance (400m of urban nodes), located in public places used or visited by the community. “Quality” means facilities that are in good conditionally (functionally and aesthetically), are clean and well-appointed with fixtures and fittings. “Well-located and safe” means facilities that are visible from the public domain, easy to find, have wayfinding signage at key gathering places such as approaches and entrances to the facility. “Accessible” means facilities that are universally accessible from the public domain of pathways, car parking areas, streets and entrances, in compliance with AS 1428.1-2009 – Design for access and mobility. “MKLAK” means Master Locksmith Access Key System that enables people with disabilities to gain 24/7 access to a network of public facilities.


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Infrastructure and Land Use The North Sydney LGA is served by the key transport infrastructure of Bradfield Highway, the Pacific Highway and the Warringah Freeway, as well as the North Shore railway line with stations at Milsons Point, North Sydney, Waverton and Wollstonecraft. The LGA is both urban and green in character comprising central business districts (CBDs), smaller suburban business centres, high and low density residential areas, and foreshore and inland parklands. The LGA has distinct retail and commercial precincts to include:

North Sydney CBD (B3 Commercial Centre and B4 Mixed Use zones)

Crows Nest (B1 Neighbourhood Centre zone)

Milsons Point (B4 Mixed Use zone) and Kirribilli (B1 Neighbourhood Centre zone)

Military Road, Neutral Bay and Cremorne (B4 Mixed Use zone)

Blues Point (B1 Neighbourhood Centre zone) Despite being only 10 km2 in area, LGA has a wide range of recreational opportunities from organised sports activities to passive recreation (walking, swimming, etc.) with:

188 areas zoned for public open space (RE1 Public Recreation under North Sydney Local Environmental Plan 2013), making up 15-20% of the LGA’s open space. These open spaces range from large parklands to neighbourhood/ pocket parks, as well as distinctive reserves and foreshore parks fronting Sydney and Middle Harbours.

7 parks with multi-purpose sports fields.

The Coal Loader site in Waverton (which is of regional significance), located on the Sydney Harbour foreshore between Balls Head Bay and Berry’s Bay – comprising 2.8 hectares (28,000m2) of open space.

An indoor sports centre (North Sydney Sports Centre, Crows Nest).

An aquatic centre (North Sydney Olympic Pool, Milsons Point).

North Sydney is additionally a popular tourist destination – with the iconic Luna Park, the northern pylons of Sydney Harbour Bridge, Coal Loader parklands, foreshore parklands, Mary MacKillop Place, Kirribilli House (Prime Minister’s official Sydney residence) and Admiralty House (Governor General’s official residence). The LGA attracts large numbers of holiday makers during event and festival periods.

Demography North Sydney is culturally diverse with 36.5% of its residents born overseas, with 28% of non-English speakers. Demographically, North Sydney has a large residential population of between 25-44 years which account for 44.8% of its population in 2011. Almost half of its residents are aged between 25-49 years. Dominant family types in the LGA in 2011 are couple families without children accounting for 56.8% and lone person households at 37.6%. The North Sydney population is forecast to grow from just over 70,000 people in 2014 to 76,861 people by 2031, with an additional 9,711 people (14.46%) or an average of 0.71% per annum change during this period. Dwelling density is higher in North Sydney than in other parts of Sydney, with:

25.7% residing in medium density dwellings – compared with the 19.7% for the Sydney average.

60.8% living in high density dwellings (apartments) – compared with 20.7% for the Sydney average.

Over 50,000 people travel to North Sydney for work and study. There are 15,000 students attending schools and tertiary institutions in the LGA, with only 1 in 5 of students living in the LGA.


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6

Overview of Council’s Public Amenities Public amenities/ sanitary facilities owned by Council, State and under other management companies comprise both stand-alone amenities and amenities integrated with community and recreational (including sporting) facilities. 51 public amenities were inspected and evaluated for the following elements: A. Location Public toilets within the LGA are located in:

Parklands and sports fields

Council owned and managed

26

Recreational facilities

Council owned 2

Community facilities

Council owned 14

Shopping centres and petrol outlets

Independently owned & managed

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Railway stations State owned and managed

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These have been evaluated for their proximity to each other (within 400m radius), locational visibility and CPTED features, availability of wayfinding signage and universally recognisable identification signage to each toilet.

B. Condition Evaluation of the sanitary facilities included the: Condition of the facility Availability of sanitary accessories Availability of accessible/ disabled toilet Public amenities vary in condition with:

40 sanitary facilities:

In Good condition

Requiring general maintenance and little to minor rectification works.


In Fair condition

Requiring moderate upgrading and refurbishment, with some general maintenance.


In Poor condition

Requiring substantial upgrading and refurbishment works. These buildings may require demolition, if the cost of rectification outweighs reconstruction works.

2 buildings, in which these facilities are located, are in poor condition.

C. Capacity The provision of adequate numbers of public toilets is the capacity of the facility. There is no capacity requirement by the Building Code of Australia for toilets that are not part of a building of another use. The number of pans provided in a public toilet will be informed by the expected usage of the facility. Where it is expected that high numbers of people will be using the facility, resulting in long waiting times, additional pans should be considered. Community feedback should be encouraged to address any deficiencies in the supply of toilet pans.

D. Universal access The majority of public amenities have accessible/ disabled toilets. Only 15 toilets or change facilities at the 51 sites are equipped with a disabled toilet (approximately 15%).

These accessible sanitary facilities were visually evaluated for general compliance with AS 1428.1, but as the disabled toilets have been constructed over a period of time, the toilets may be compliant with earlier versions of the standard. The facilities have not been fully assessed for compliance with AS 1428.1-2009 in terms of:

Size of compartment, clear distance of fixtures;

Clear widths of door openings;

Correct location and heights of handrails;

Compliance of basin and associated plumbing to the current AS 1428.1;

Compliance of location and heights of accessories such as mirrors, hand dryers/ paper towel dispensers, toilet roll holders, etc.;

Compliance of toilet suite accessories and door handle;

Signage, etc. Disabled toilets were additionally assessed for their compliance in the ability to achieve an accessible path of travel from the public domain of street, car park or pedestrian path.



7

Council has been implementing the MLAK system to disabled toilets. It is an innovative, universal key system that enables people with disabilities to gain 24/7 access to a network of public facilities. The system is available only to people with a disability, ageing and disability support organisations. People with a disability are able to purchase a MLAK master key which will open all facilities fitted with this specially designed lock. MLAK keys are purchased from the Master Locksmiths Association of Australia. To locate specific locksmiths with these locks, access their website at www.masterlocksmith.com.au. The keying system ensures that the facilities meet the requirements for use by people with a disability and maintain a high level of cleanliness.

E. Signage and wayfinding Public amenities classified as in “Good” condition have signage to toilet doors of written and pictogram signs. Amenities in “Fair” or “Poor” condition generally lacked compliance in door signage. Wayfinding to public amenities in most instances was poor, with lack of direction at the entrance to parks and on park identification signs.

F. Hours of operation Hours of opening/ operation of the sanitary facilities have been recorded. These were evaluated for their capability to address user needs. Extension of hours will be considered by Council in regard to safety, security and potential/ anticipated vandalism issues.

For location of North Sydney LGA’s existing public amenities – refer to Figure 6.


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17

Key Strategic Outcomes North Sydney Council aims to facilitate the provision of well-designed and well-located public amenities to cater for the needs of the community, including visitors. As a pre-requisite to the preparation of this Strategy, existing public sanitary facilities in the North Sydney LGA were inspected to:

Evaluate their location, current condition, safety and accessibility of public amenities owned by Council, State or private managers.

Identify their opening times and maintenance regime.

Identify works required to upgrade or replace these facilities.

Identify locational gaps and opportunity sites for the location of new facilities.

The North Sydney Public Amenities Strategy & Action Plan will:

Provide a framework for consistent decision-making on the provision, rehabilitation/ upgrading and maintenance of public sanitary facilities.

Provide clear guidelines for the location, design and fitout of public sanitary facilities.

Set out a process for regular audits of existing facilities to manage and maintain public toilets to appropriate standards. (A star rating system may be used for this purpose).



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Strategic Objectives The key objectives/ criteria of the North Sydney Amenities Strategy for improving its network and provision of public amenities are: 1. Availability/ Location To ensure the adequate provision of public sanitary facilities to meet the needs of the LGA’s community and visitors Public amenities are to be:

Well-distributed, appropriately and optimally located – with best practice being within 400m (5-10 minutes walking distance) of major transport nodes, sporting, recreational, community and retail facilities, tourist attractions, entertainment precincts, public event spaces and major gathering places.

Provided at new public transport stations and terminals constructed by State authorities.

Well-integrated into its contextual setting.

Open at times to meet the needs of its users.

2. Accessibility To provide equitable and universally accessible public toilets that fulfils the requirements of the Disability Discrimination Act 1992 Public amenities are to be provided with:

Universally accessible toilet(s) that comply with the requirements of the current Building Code of Australia (BCA), to include:

BCA – Part F2.4: Accessible sanitary facilities

BCA – Specification D3.6: Braille and tactile signs

AS 1428.1-2009: Design for access and mobility – General requirements for access: New building works

Accessible paths of travel from the street, parking areas and public paths – to AS 1428.1-2009.

3. Safety To ensure public toilets are sited, oriented and designed appropriately to maximise public surveillance Public amenities are to be:

Sited and designed to meet best practice principles of Crime Prevention through Environmental Design (CPTED), particularly in relation to:

Safety, security and passive surveillance

Entrances orientated to ensure high visibility

Lighting

Wayfinding

Provided with adequate parking facilities (where possible) – located adjacent to parks and recreational facilities.

4. Quality To provide well designed public sanitary facilities with fixtures and fittings to suit its functional requirements Public amenities are to be:

Well designed and of high quality – using robust, high quality, vandal-resistant materials and fixtures.

Installed with functional and fit-for-purpose sanitary fixtures and fittings.

5. Legibility To implement wayfinding measures for ease of finding and recognition of public amenities Public amenities are to have:

Signage at toilets – identifying toilet typologies and hours of operation.

Signage at parklands – to identify location, distance, toilet typology and hours of operation.

Well publicised public amenity network – with promotion through a wide variety of media, wayfinding and signage for optimum community visual and physical accessibility.



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6. Ecologically/ Environmentally Sustainable Design (ESD)

To adopt the principles of ecologically/ environmentally sustainable development in the design of public toilets Public amenities are to incorporate:

ESD strategies and features – in the siting, optimisation of natural ventilation and lighting, design for minimisation of energy and water consumption.

Sustainable strategies and measures – in the maintenance and management of public sanitary facilities.

7. Presentation To implement a maintenance regime that ensures cleanliness of the facility Public amenities are to be:

Managed efficiently – with a maintenance regime that ensures cleanliness of the facility, removal of odours, adequate supply of toilet paper, paper towels, soap, etc.

Integrated (where feasible) with other publically accessible developments, such as community, recreational and retail facilities.

8. Connectivity To ensure that the network of public amenities are well connected to the public domain, pedestrian areas and public destinations Public amenities are to:

Be sited to provide a cohesive, well-connected, accessible and legible network of public toilets to the public domain, pedestrian areas and public destinations within the North Sydney LGA, and to other adjacent neighbourhoods.

Ensure that the network is publically accessible via on the National Public Toilets website, North Sydney Council and adjoining councils’ websites.



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Design

Public sanitary facilities can be purpose-built buildings or integrated within a public facility. Design Intent Public amenities must be:

Sited in physically and visually accessible locations.

Designed with safe, secure, hygienic and private environments.

Equitable in providing for the needs of all genders, ages and the mobility challenged.

North Sydney Council is committed to the provision of safe, secure, accessible and clean public toilets that meet best practice Crime Prevention through Environmental Design and Ecologically Sustainable Design Principles.

Design Requirements Public sanitary facilities are required to meet a range of design and construction standards to include:

Building Code of Australia

AS 1428.1-2009: Design for access and mobility: General requirement for access – New building works

Crime Prevention through Environmental Design (CTPTED)

Environmental sustainability principles



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Management Management and regular maintenance of sanitary facilities require:

Risk management

Access management

Opening and closing times

Security measures

Cleaning

Maintenance

Graffiti management

Syringe management

Reporting of incidents

Asset condition audits

A. Risk management Risks can involve threats to users, staff, property or environment. A Risk Management Plan for toilet maintenance should be developed encompassing the following (and other Council identified) risks:

Inadequate cleaning standard

Vandalism

Surface slip resistance

Sewerage and drainage

Safety of facility

B. Access management Access to public sanitary facilities will be determined by opening, closing and cleaning times of the facilities. This information should be prominently indicated at the entrance to the facilities. Council, and their designated contractors, are required to open and lock the facilities at designated times. Universal access must be provided to all public toilets, with an accessible path of travel provided in accordance with AS 1428.1-2009.

C. Opening and closing times Opening and closing times will be site specific and depend on the location of the public facilities:

Public toilets, managed by independent management, are only opened during business hours.

Major sporting facilities are opened only at hours where sporting events are held.

Public toilets in transport interchanges (such as railway stations) are opened when the station is staffed.

Public toilets in parklands are generally opened during daylight hours.

D. Security measures Security can be achieved through siting in visible locations, external lighting and CCTV monitoring of the facility. Processes to ensure the safety of cleaners will be by the facilities’ cleaning agencies. Cleaners should be trained on procedures for avoiding and encountering a dangerous situation.

E. Cleaning Cleaning of sanitary facilities and change rooms is undertaken to a clean and hygienic condition, in accordance with North Sydney Council’s cleaning contract. The works comprise:

Cleaning and disinfecting fixtures and fittings with removal of toilet stains, algae, etc. (daily).

Cleaning mirrors, doors, partitions and walls (daily).

Replenishing consumables, empting rubbish bins and removal of loose paper from site (daily).

Sweeping and removing debris from external pathways within 5m of the building (daily).

Removal of debris, dirt, dust, cobwebs on surfaces, fixtures and fittings (weekly).

Deep/ pressure cleaning all floors, ceilings, windows and walls (monthly).

Cleaners are required to replace toilet paper and other expendable items. Cleaning of sharps and sanitary disposal units are not the responsibility of cleaners, but are subcontracted to others. Cleaning contracts must consider environmentally preferred cleaning products that are biodegradable, whilst considering best practice hygienic procedures and products. Toilets are closed off whilst cleaning is in progress. Damage and defects and reported to the Supervising Officer within 24 hours.



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F. Reporting The Cleaning Contractor reports immediately to the Supervising Officer any problems observed or detected. In addition, the Contractor should keep Council informed of operational matters and data, with:

Weekly reports detailing:

Problems such as blocked drains, etc.

Dates and times of location attendance Monthly report including:

Sites cleaned – when and facility condition

WHS report, including any incidents or accidents

Site risk assessment reports

Comment on the past month

Proposals for the coming month

List of contracted staff

List of plant and equipment used on site

Working days lost due to injuries and/ or industrial disputes

Suggestions for service improvements Contractors are to notify Council immediately in the case of:

Complaints by a resident on incidents

An accident on site

Any delays in service delivery, including weather conditions

G. Maintenance Facilities should be audited frequently to assess operational wear and maintenance requirements. Cleaning staff must report maintenance issues (such as broken fixtures and fittings) and test for the functioning of toilet suites, taps and basins. Independent audits are to be introduced in Council’s Customer Service Surveys, to ensure toilets are being well maintained. A contact telephone number and email (optional) for reporting of maintenance issues is to be placed on a sign outside the sanitary facility. Council will record complaints noting:

Date, hour and issue(s)/ problem(s) reported

Person reporting issue(s)

Person receiving call(s)

Action and date of action

Completion check

H. Graffiti management To manage graffiti – graffiti resistant materials and paints may be considered during the design process. Accumulation of graffiti on and inside public toilets reflects poor maintenance and may convey the impression of poor safety and security for facility users. Cleaners must report graffiti problems to Council for prompt removal. Prompt removal can deter recurrence. Graffiti must be actioned for removal in public toilets within 24 hours of being identified or reported to Council.

I. Syringe management Increased legitimate use of public toilets discourages their inappropriate use. Public toilet can provide a secure space where such activity can occur. Council will undertake all measures to reduce opportunities for drug use in public toilets by providing a safe environment for facility users. In the interest of public health and safety, and for the welfare of people who require sharps for medical reasons and for those with drug issues, Council provides sharps disposal bins as standard public health fixtures in a majority of its public toilets. This will encourage the unsafe disposal of drugs within the vicinity of public facilities. The sharps disposal bins are serviced regularly by a contracted medical waste disposal service.

J. Reporting of incidents Information about maintenance, graffiti, security and other issues are to be reported by cleaners to Council or the manager of the facility. Telephone numbers are to be provided on all sanitary facilities to encourage the public to report vandalism, inappropriate behaviour and maintenance issues directly to Council or the facility manager.

K. Asset condition audits North Sydney Council undertakes detailed condition audits of all public sanitary facilities. These audits enable the timely repair of facilities, facility infrastructure, fixtures and fittings. Regular monitoring is also undertaken to ensure a high standard of service is being provided.



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Security North Sydney Council provides public sanitary facilities in frequented locations such as public parklands, sportsgrounds, sporting and community facilities, libraries and retail centres. These facilities with high public usage provide enhanced opportunity for active and public surveillance. The community should feel safe and confident in using public toilets. Council implements best practice Crime Prevention through Environmental Design (CPTED) principles and strategies in the consideration of location, siting, orientation of entrance, design, landscaping and operation of public amenities. Public toilets are generally open 7 days a week, during daylight hours, with the exception of automated public toilets which are open 24 hours. Council will review the operational hours of public toilets, to extend where there are high demands and security of users is assured.



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Special Events North Sydney’s foreshore parklands, major civic spaces and community centres are host to a variety of community events. Events are held at:

The Coal Loader Centre for Sustainability – with open markets.

Ernest Place civic precinct/ Crows Nest Centre – Crows Nest market.

Burton Street Tunnel and Bradford Park:

Kirribilli market (artisan and fresh food). Kirribilli Market is held every 1st and 3rd Saturday of each month;

Kirribilli Art, Design and Fashion Market is held every 2nd Sunday of each month.

Miller Street, North Sydney – with open markets.

Civic Centre/ North Sydney Community Centre (220 Miller Street, North Sydney) – Northside Produce Market, held every 3rd Saturday of each month.

Civic Park (200 Miller Street, North Sydney) – Twilight Food Fair, held every Friday evening.

Public toilets are located within these facilities and urban open spaces. Major events, such as New Year’s Eve celebrations along the harbourside foreshore parklands, are organised and supported by Council. These foreshore parklands, attracting over 91,000 people (2013/ 2014), include:

Bradfield Park

Blues Point Reserve

Cremorne Reserve

Lavender Bay

Kirribilli

Balls Head Reserve and Carradah These parklands have public toilets but are augmented by portable toilets at Bradfield Park and Blues Point Reserve where crowds are anticipated to reach over 70,000 people. The portable toilets are erected from 8:00am, 30 December and removed by 5pm, 2 January.

Portable Toilets The number of temporary toilets provided to adequately service an outdoor event is influenced by:

Duration of event

Weather condition

Crowd numbers

Proximity and adequacy of existing facilities.

Crowd size

Average hours of event

2 hours 4 hours (½ day)

8 hours (1 day)

500 4 5 9

1000-2000 6 8 12

5,000 15 25 50

10,000 25 50 100

20,000 50 100 200

Accessible/ Disabled Toilets Temporary accessible/ disabled toilets are provided at the ratio of 1 disabled toilet/ 10 standard cubicles, with the minimum of 1 disabled toilet for outdoor events. Temporary disabled toilets are to be located on firm, level ground and sited where there are accessible paths of travel linking the facilities to accessible site entrances and the public domain.



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Promoting Community Awareness Providing information about the network of public sanitary facilities in the North Sydney LGA improves the accessibility of these amenities for the community and communicates their location to users. Wayfinding of public toilets can be with:

Wayfinding maps located in areas frequented by the public, such as at public transport nodes, bus stops, railway stations, retail and community centres.

Wayfinding maps located on websites.

Signage at entries to parks and community facilities, on street signs, at bus stops nearest to the facility identifying:

Location, direction and approximate distance to facilities.

Types of toilets (male, female, disabled) – in universally recognised pictogram.

Operational times.

National Public Toilet Map The National Public Toilet Map, a project of the National Continence Management Strategy, identifies the location of public toilets in Australian urban areas, owned and managed by local government authorities, other agencies and independent facilities. The National Public Toilet Map and its website are designed specifically to assist people in locating public sanitary facilities. A number of mobile apps are available which link to its database. However, the system relies on toilet providers to supply and update information.

North Sydney Public Toilet Map A printable public toilet map identifying the location of sanitary facilities within the North Sydney LGA is to be provided on North Sydney Council’s website in PDF format: The Public Amenities Strategy proposes that large format public toilet maps are installed at bus stops, public transport interchanges, railway stations, community and publically used facilities, and at key public gathering places.

Public Toilet Signage Signage is to be provided on toilet facilities with:

Universally recognised pictograms on toilet doors indicating male, female and disabled toilets.

Information on opening hours.

Location of the nearest alternative facilities.



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Recommendations All public amenities within the North Sydney LGA will fulfil the objectives of:

Availability

Accessibility

Safety

Quality

Legibility

Ecologically sustainable design

Presentation

Connectivity

1. Availability

Public toilets are to be well-distributed, appropriately and optimally located – with best practice being within 400m (5-10 minutes walking distance) of major transport nodes, sporting, recreational, community and retail facilities, tourist attractions, entertainment precincts, public event spaces and major gathering places.

Public toilets are to be provided at all railway stations – in locations accessible to the public, including non-rail users.

Investigate siting and installation of new public sanitary facilities (automated or standard) at the following parks to meet the locational gaps of public amenities within 400m of each other, at:

Bandangi Reserve LGA Western Precinct Pocket park on

Pacific Highway

Anzac Park LGA Northern Precinct Fred Huntley

Reserve

Lodge Road Park

Brightmore Reserve

May Gibbs Place LGA Eastern Precinct Kurraba Reserve

Prior Avenue Reserve

Sirius Street Park

Ilbery Reserve Park

Beulah Street Wharf LGA Central & Southern Precinct

Explore new opportunities for locating public amenities as part of new developments, particularly where developments are sited in close proximity to areas that are close to public gathering places.

Require developments with community facilities to provide toilets, accessible to the general public, at minimum during daylight hours, 7 days a week.

Ensure public toilets at key parklands be open during daylight hours, 7 days/ week.

Implement public toilet design guidelines for all new and refurbished toilets.

2. Accessibility

Provide accessible/ disabled toilets to all existing amenity buildings.

Ensure disabled toilets installed to new public facilities are to AS 1428.1-2009.

Ensure accessible paths of travel are provided to all public amenities, with widths, gradients and falls to comply with AS 1428.1-2009.

Where modifications are not feasible, facilities are to be replaced or augmented with compliant unisex public toilets.

3. Safety

Implement CPTED design principles in the planning, design and maintenance of public toilets.

Increase public awareness – with the installation of display panels in public amenities to promote community awareness of public safety issues, strategies and to report any public safety issues.

4. Quality

Replace damaged fixtures to existing public sanitary facilities with high quality, robust fixtures.

Install high quality, vandal-resistant fixtures and fittings to the toilets.

Ensure existing and new sanitary facilities are provided with required sanitary accessories.



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5. Legibility

Provide wayfinding signage for the location of public toilets – through street signage, park signage and signage on the exterior of the facility.

Upgrade exterior signage to public amenities to compliant pictogram signs with contrasting background to foreground colours.

Install signage at entrance to public amenities – indicating opening times and contact telephone numbers for reporting of facility issues.

Implement Wayfinding and Signage Designs for the “branding” of public amenities signage.

6. Ecologically Sustainable Design

Implement passive and active ESD features in the design of new public amenities and in the refurbishment of existing facilities.

7. Presentation

Implement regular auditing of the servicing of Council’s public sanitary facilities to ensure that high standards of cleanliness are maintained and anti-social practices are avoided/ minimised, to meet community expectations.

8. Connectivity

Ensure public sanitary facilities are connected to the public domain of streets, pedestrian pathways and car parking areas, via an accessible path of travel.

Update public toilet network data to indicate location of current toilets.

Promote the public toilet network through a variety of media, including network maps of installed facilities, Council’s website and the National Public Toilet Map website.

Make available a Public Toilet Map for the North Sydney LGA in both hand and soft copy formats for distribution at all customer service centres, libraries, community and retail facilities.



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Strategic Action Plan The Strategic Action Plan outlined is a work plan for North Sydney Council to achieve the North Sydney Public Amenities Strategy’s recommendations.

Out of 51 sanitary facilities available for public use within the North Sydney LGA:

15 (29.4%) do not incorporate an accessible (disabled) toilet, with:

7 of the amenities are in private ownership or at a railway station.

8 sanitary facilities (15.7%), owned by North Sydney Council.

Action Plan The Action Plan outlines the specific actions/ works that are to be implemented and the priority/ target timeframe for achieving these actions. The Action Plan provides North Sydney Council with guidelines for obtaining funding for the works.

The priority of the actions is rated as follows:

Immediate: Action to be completed within 1 year

High: Action to be undertaken within 1 year and completed by 2 years

Medium: Action to be undertaken within 2 years and completed 5 years

Low: Action to be undertaken within 5 years and completed by 10 years

Summary of Actions Works identified in the Strategic Action Plan are prioritised as follows:

Actions Priority Timeframe

Maintenance works Immediate 0 – 1 year

Rectification and refurbishment works High 1 – 2 years

Current projects High 1 – 2 years

Provision of accessible/ disabled toilets High 1 – 2 years

Implementation of wayfinding signage strategy High 1 – 2 years

Major refurbishment or replacement works High 1 – 3 years

Installation of new public amenities in 400m radius sites Medium – Low 3 – 10 years



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Schedule of Actions The following is a Schedule of Actions that are to be implemented for the maintenance, refurbishment and construction of new public amenities in the North Sydney LGA:

Actions: Maintenance works

Priority: Immediate

Timeframe: 0 – 1 year

Recommendations: Undertake maintenance work to upgrade existing toilets.

Ensure existing toilets within the local government area are functional, in good condition, and equipped with necessary accessories and signage.

These comprise toilet facilities in:

Location Suburb

9 Brennan Park Wollstonecraft

10 Cammeray Park Cammeray

11 Civic Park North Sydney

12 Coal Loader Centre for Sustainability Waverton

17 Crows Nest Community Centre Crows Nest

18 Don Bank Museum North Sydney

19 Forsyth Park Neutral Bay

22 Hume Street Car Park Crows Nest

23 Kendall Community Centre Cammeray

25 Kirribilli Neighbourhood Centre Kirribilli

27 Milson Park Milsons Point

29 Neutral Bay Community Centre Neutral Bay

30 North Sydney Community Centre North Sydney

31 North Sydney Council Administration Building North Sydney

33 North Sydney Indoor Sports Centre North Sydney

35A North Sydney Oval Change Rooms North Sydney

35D North Sydney Oval – The Bob Stand North Sydney

35E North Sydney Oval – Function Centre North Sydney

38 Quibaree Park Lavender Bay

41 St Thomas Rest Park Crows Nest

43 Tunks Park Cammeray

44 Waverton Oval Waverton

45 Waverton Park Waverton



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Actions: Rectification and refurbishment works (minor and major)

Priority: High

Time frame: 1 – 2 years

Recommendations: Upgrade toilets with minor refurbishment works to defective items to improve the overall quality of the facility.

Installation of compliant and missing fixtures and fittings.

Install additional accessories for improved functionality of facility.

Installation of compliant signage to facility.

Install/ improve external accessible path of travel to facility. These comprise toilet facilities in:

Location Suburb


29 Neutral Bay Community Centre Neutral Bay

33 North Sydney Indoor Sports Centre North Sydney

35C North Sydney Oval – Ken Irvine Scoreboard North Sydney

35D North Sydney Oval – The Bob Stand North Sydney

35E North Sydney Oval – Function Centre North Sydney

37 Primrose Park Cremorne

Actions: Current projects

Priority: High


Recommendations: Refurbishment of public amenities.

Provision of new public amenities on new sites. These comprise toilet facilities in:

Location Suburb

40 Bon Andrews Oval – Cunningham Pavilion St Leonards

B4 Brightmore Reserve (Northern Precinct) Cremorne

C1 May Gibbs Place (Eastern Precinct) Neutral Bay



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Actions: Provision of accessible/ disabled toilet Replacement with new accessible sanitary facility

Priority: High


Recommendations: Requirement of unisex disabled toilet to public sanitary facilities currently lacking in accessible facilities – to comply with DDA requirements (to AS 1428.1-2009).

Provision of new sanitary facilities to include disabled toilet within these public recreational areas.


Location Suburb

20 Green Park Modest facility of approx. 40 years old

Cammeray

41 St Thomas Rest Park Adaptive reuse of heritage building

Crows Nest

44 Waverton Oval Provision of new unisex disabled toilet.

Waverton

45 Waverton Park Provision of new amenities with disabled toilet.

Waverton



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Actions: Implementation of wayfinding signage strategy

Priority: High


Recommendations: Design of a wayfinding signage strategy and implementation of wayfinding signage for ease of wayfinding from the street/ car parking area to amenities.

These particularly apply to parklands where amenities are not located in close proximity to the street or public parking areas.


Location Suburb

1 Anderson Park Neutral Bay

7 Bradfield Park (North) Kirribilli

8 Bradfield Park (South) Kirribilli

9 Brennan Park Wollstonecraft


11 Civic Park North Sydney

19 Forsyth Park Neutral Bay

20 Green Park Cammeray

24 Kesterton Park North Sydney

25 Kirribilli Neighbourhood Centre Kirribilli

27 Milson Park Milsons Point

38 Quibaree Park Lavender Bay

39 St Leonards Park North Sydney

41 St Thomas Rest Park Crows Nest

43 Tunks Park Cammeray

44 Waverton Oval Waverton

45 Waverton Park Waverton



34

Actions: Major refurbishment or replacement works

Priority: High


Recommendations: Refurbishment or replacement of older toilets (particularly the green tiled, c. 1970s parkland toilets) that are 45 years old. The condition of these toilets (internal and external) varies from poor to fair.

Some sanitary facilities have been upgraded to include disabled toilets, but not ambulant toilets. These are generally in good condition.

Major refurbishment should result in upgrading of toilet facilities to current BCA standards and to include disabled toilets.


Location Suburb

2 Balls Head Reserve Waverton

3 Berry Island Reserve Wollstonecraft

6 Blues Point Reserve McMahons Point

9 Brennan Park – refurbishment Wollstonecraft

16 Cremorne Reserve Cremorne

24 Kesterton Park North Sydney

34 North Sydney Olympic Pool Milsons Point

39 St Leonards Park North Sydney



35

Actions: Installation of new public amenities in sites/ gaps within the 400m radius

Priority: Medium to Low


Recommendations: Install new public amenities in sites/ gaps within the 400m radius – identified in the Strategy.

Identify and evaluate sites suitable for implementation.

The priority of these sites for new sanitary facilities will be determined on community and user needs.


Location Suburb

A. LGA Western Precinct

1 Badangi Reserve – Tryon Avenue

Located at the northern foreshore of Balls Head Road.

Wollstonecraft

2 Pocket park located on the south-western side of the Pacific Highway (east of the Mater Hospital) and west of North Sydney Girls’ High School.

Park is zoned RE1 under NSLEP 2013

North Sydney

B. LGA Northern Precinct

1 Anzac Park – Anzac Avenue

Located at the western side of the Expressway.

Cammeray

2 Fred Huntley Reserve/ Hamilton Reserve – Hamilton Avenue

Located at the north-western side of Cammeray, west of Miller Street.

Cammeray

3 Lodge Road Park – Ellalong Road Cremorne

4 Brightmore Reserve – Young Street Cremorne

C. LGA Eastern Precinct

1 May Gibbs Place – Barry Street Neutral Bay

2 Kurraba Reserve – Kurraba Road Kurraba Point

3 Prior Avenue Reserve – Prior Avenue Cremorne

4 Sirius Street Park – Milson Road Cremorne Point

5 Ilbery Reserve Park – Barry Street Neutral Bay

D. LGA Central & Southern Precinct

1 Beulah Street Wharf – Beulah Street Kirribilli



36

Guidelines for the Design of Public Toilets Design Principles The location and siting of a public sanitary facility can cause concern for the local community where it is perceived that the installation of such a building will impact negatively on their neighbourhood. This reaction can be based on the perception that public toilets are associated with anti-social behaviour, and in many cases on experiences where toilets have become run-down, degraded and subject to graffiti and vandalism. It is therefore important that public toilets are refurbished, renewed or provided at the level of quality that meets community expectations. Where a toilet is to be renewed, refurbished or a new toilet provided, effective planning and design are to be undertaken to ensure that these installations achieve positive benefits to the community and minimises opportunities for negative impacts. The following guidelines are to ensure that new facilities will be designed and constructed to best practice and optimum standards that meet the expectations of the community. The design of new sanitary facilities and the rehabilitation of existing toilets are to be designed in accordance with the following Design Principles of:

Location

Building design

Universal accessibility

Ecologically sustainable design (ESD)

Crime Prevention through Environmental Design (CPTED)

Signage

Life cycle management

Maintenance and cleaning

A. Location

Siting – Provide public toilets at activity generating locations, in proximity to other facilities – such as in sports grounds, parklands, recreational facilities, harbourside areas that attract public gatherings, civic places and transport nodes.

Maximise visibility – Site sanitary facilities in an area of highly visibility and activity to increase opportunities for casual surveillance. The siting of the facility is to be considered externally from all angles of approach from public pathways – considering issues of accessibility, visibility and wayfinding to the facility.

Entrance orientation – Orientate the facility’s entrances to address a public view or nearby activity.

Accessibility – Provide an accessible path of travel, of minimum width of 1200mm (optimally 1500mm), to connect the entries and doorways of the facilities to a public pathway, car parking area, public street or parkland. Accessibility is to comply with AS 1428.1-2009, with compliant ramps and no steps.

Setting – Site the facility close to other public facilities such as playgrounds, barbeques, sporting activities and high pedestrian traffic areas. Locate the facility as close as practicable to streets, footpaths and car parking areas.

Landscape – Ensure surrounding landscape of shrubs and trees, at maturity, do not obscure the visibility of the facility and its entrances. The design must avoid creating dark areas and potential hiding places, to prevent offender concealment. Clearance under trees should be at least 2m.

Safety – Incorporate best-practice Crime Prevention through Environmental Design (CPTED) strategies into the siting and design of the toilets.



37

B. Building design

An amenity building has an impact on the locality in which it is sited. The design approach must consider the building aesthetics of its external form, with materials that are sympathetic to its local context/ setting, whilst enabling a distinctive design approach to be taken. Provide a safe, secure and accessible facility with high levels of visibility, security, light and ventilation. Building materials used in the construction and finishes of the amenity must be:

Robust/ durable

Fit for purpose

Easy to clean, maintain and replace

Appropriate to the locality. Initial cost savings in specifying cheaper and less durable materials may inevitably be out-weighed by future maintenance and replacement costs.

C. Universal accessibility

Under the Disability Discrimination Act 1992 (DDA), public facilities are to be designed to provide equitable and dignified access to the premises and its services. Access to public toilets must be easy forboth able bodied users and for the mobility challenged. Accessibility of the facility is to comply with AS 1428.1-2009: Design for access and mobility: General requirements for access – New building works. Design to:

Ensure that disabled/ accessible toilets are optimally sited to be accessible by both the local community as well as visitors to the area.

Provide barrier-free and accessible paths of travel from the public domain of street, pathways, parklands and urban spaces to the sanitary facility.

Provide a sealed or paved pathway, minimum 1200mm wide (optimally 1500mm wide), to provide access for wheelchair users, parents with prams/ strollers and for the mobility challenged and their carers. Gradients and cross falls are to comply with AS 1428.1– 2009.

Avoid the use of steps, with ramps and walkways.

Ground finishes are to be graded away from entrances to avoid pooling at entrances and access pathways.

Rainwater gutters and downpipes near entrances are to be connected to underground drainage.

Legislated codes and standards require:

Design of new universally accessible disabled and ambulant toilets – is to comply with AS 1428.1-2009.

Refurbishment of existing facilities, where disabled toilet(s) exist – is to be compliant at the minimum with AS 1428.1-2001, or be upgraded to AS 1428.1-2009.

Sanitary facilities are to comply with BCA:

Part D3.0 – Access for people with a disability.

Specification D3.6 – Braille and tactile signs.

Part F2.4 – Accessible sanitary facilities.

Part F2.5 – Construction of sanitary compartments.



38

D. Ecologically Sustainable Design (ESD)

The design of the sanitary facility will incorporate (as far as practicable) ESD design features, particularly in minimising energy and water use. These include consideration of embedded energy and recycling potential of materials, minimisation of construction waste, energy and potable water, and reducing the impact of cleaning materials used for graffiti removal. Implement ESD strategies and features to:

Reduce energy consumption

Site and orientate the building to facilitate the use of solar power (now or in the future).

Design to optimise natural lighting. This includes:

Provision of skylights – with selection of materials for robustness and vandal-resistance.

Use of clear or translucent roofing materials.

Design to optimise natural ventilation. This includes:

Provision of robust mesh, perforated screens or louvres – with materials selected for their ability to withstand vandalism and weathering.

Provision of adequate ventilation such that unpleasant odours can easily be dissipated. This includes unobstructed inward flow of fresh air and extraction of air via vents/ ventilation cowls protected from countervailing winds.

Use of solar power (such as photo-voltaic cells) to power lighting systems and water heating (particularly to change rooms with showers).

Use of energy efficient lighting (such as LEDs) and appliances.

Implement sensor lighting and power controls.

Consider the use of recycled materials or materials with low embodied energy.

Reduce water consumption

Consider the use of greywater/ stormwater collection for flushing.

Incorporate water collection and reuse from roof structures.

Use of dual flush cisterns to toilets.

Use of automated or waterless urinals (where applicable).

Use of automated flow control and sensor taps.

Install water efficient fixtures with a minimum AAAA rating.

Reduce resource inputs

Use recycled and recyclable (and potentially locally sourced) materials in construction.

Source materials with low environmental impact.

Design to ensure efficient use of resources in construction and operation.

Use low VOC (volatile organic compounds) paints where appropriate to untiled linings.

Use low environmental impact cleaning products.

Vegetation

Provide a landscape design incorporating indigenous and drought-tolerant plants.

Provide ground treatment of mulch to retain ground moisture.

Install an external tap to the facility (using harvested rainwater, if practical) for landscape irrigation.



39

E. Crime Prevention through Environmental Design (CPTED)

Design to incorporate features that minimise opportunities for vandalism, graffiti and anti-social behaviour. Implement CPTED strategies and measure of:

Safety, security and surveillance

Entrances are to be highly visible, easily identifiable and legible.

Vegetation is not to obscure or provide areas of concealment.

Lighting

Maximise the use of natural light into the facility.

Facility is to be well-lit externally and internally, with avoidance of shadow spots.

Use of sensor lighting to supplement external and internal facility lighting and enhance security and safety around and within the facility.

Avoid the use of ultraviolet lighting as a means to reduce illicit behaviour as such lighting reduces visibility and safety levels for all users.

Signage

Public toilets are to be fitted with directional and instructional signage, including tactile and braille signage in compliance with the BCA.

Wayfinding signage is to provide operating hours, location of the nearest alternative facility and contact details to report a fault or issue.

F. Signage

Wayfinding signage Wayfinding signage should communicate the following information:

Location of and direction to sanitary facilities.

Types of sanitary facilities in the form of toilet pictograms.

Hours of opening.

Contact number if problems with usage. This number will be the Council’s maintenance call centre.

Amenities signage

Signage is to be located on toilet doors to Male, Female, Disabled and Ambulatory Disabled toilets.

Signage at entrances is to be legible and recognisable with information provided to consider people with vision impairments and language constraints.

Provide minimum luminance contrast of 30% – of icons, letters and tactile characters from the surface on which the characters are mounted.

The toilet gender should be clearly identified by use of international symbols for Male, Female, Unisex, Disabled/ Accessible and Ambulatory, with information also provided in Braille.

Signage is to comply with Part 8 – Signage of AS 1428.1-2009.

The robustness of signage is to be considered in the material and finish of the sign, to enable resistance against graffiti, damage and cleaning solutions. Signage should enable ease of replacement, where damaged.



40

G. Life Cycle Management The design of sanitary facilities should seek to optimise the total life cycle cost to Council by incorporating features which will reduce operation costs such as utilities, maintenance, replacement of consumables, cleaning, surveillance, opening and closing. Ensure supportability of selections with provision of Selection Specification at the completion of each new facility construction, fitout or refurbishment of:

Selected fixtures and fittings

Manufacture/ supplier of selected items

H. Maintenance and Cleaning The cleanliness and condition of public toilets are major concerns of users and is an important factor in providing user satisfaction. Cleanliness is achieved in:

Absence of bacteria, removal of surface mould and stains in fixtures, fittings, walls and floors.

Absence of graffiti.

Absence of odour in the facilities.

Absence of litter, mud, dust, dirt and grime. Quality of facility Graffiti vandalism and poorly maintained surfaces create a poor impression and perception of lack of safety.

Quality of a facility is achieved by:

Providing adequate toilet paper and paper towels in their respective holders.

Ensuring workability of flushing mechanisms, taps, hand dryers, soap holders, lights, door hardware, etc.

Rectifying damaged fixtures, fittings, damaged surfaces, paint work, etc.

Replacing damaged toilet partitions, doors, light fittings, etc.

Refurbishing aging facilities, as required.

Maintenance of a facility is to be considered in its design and should address issues such as frequency of expected maintenance activities, future repair of sanitary and building elements, and access to replacement parts. Design of facility The design of sanitary facilities must address ease of maintenance, hygiene and appearance. The design should ensure that:

The design and selection of exterior building and interior surfaces are easy to clean and remain stain free.

Areas where dirt and rubbish may accumulate, or insects, birds and rodents can inhabit, are minimised or eliminated.

Fixtures are robust, resistant to vandalism and easily replaceable.

Selection of materials and surface finishes are resistant to vandalism, graffiti and cleaning.

Surfaces must withstand effective cleaning methods such as high pressure wash.

Exposed pipework and cisterns that can be vulnerable to vandalism are avoided.


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43

Internal Design Requirements A. Toilets to be provided

Number of cubicles is to meet site demand – 1 toilet for 30 daily users.

Separate Male, Female and Accessible/ Disabled toilet cubicles (preferable).

Unisex Disabled toilet cubicle (in areas with minimal use).

B. Toilet cubicle configuration

Design for optimum visibility and safety of use in the design of sanitary facilities.

Design considerations are to include the following options:

Self-contained cubicles for male, female, unisex and unisex disabled use, with hand basin and accessories provided in each cubicle.

Multiple cubicles containing toilet pan only, with shared hand basins in public space. This arrangement shall apply to standard male/ female and ambulatory disability cubicles only.

Where multiple cubicles are provided – one or more cubicles for people with ambulant disabilities must be provided.

Toilet cubicles are to be screened from external view with:

Doors provided to separate banks of toilets; or

Design for a discreet approach to the cubicles avoiding direct external sight lines to the cubicles.

C. Design of toilet cubicles

Sanitary compartments must have doors and partitions that separate adjacent compartments and extend:

From floor to ceiling – for unisex facility; and

Minimum 1.8m above the floor – within banks of male and female toilets

(BCA F2.5).

Doors to a fully enclosed sanitary compartment must:

Open outward; or

Slide; or

Be readily removable from the outside of the sanitary compartment;

unless there is a clear space of at least 1200mm between the toilet pan and the doorway – (BCA, F2.5).

Cubicle doors – Provide gap from underside of door to finished floor level of 150-300mm.

Where toilet cubicles opens directly onto a public space – provide external shelter with a generous overhang or roofed area.

Use angled roofs, roof lights, translucent or transparent roof sheeting, or open screens above 2m in height to the roof line – to capture optimum natural light and ventilation to sanitary facilities.


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45

Disabled toilet cubicle (unisex) Layout, fixtures and fittings are to comply with AS 1428.1-2009, Part 15, with provision of:

Toilet suite (vitreous china or stainless steel – to suit the circumstance of the application)

Compliant backrest and seat to toilet suite

Dual flush cistern

Basin

Tap – dispensing cold water (hot water optional)

Toilet roll holder

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Hand dryer/ paper towel dispenser and bin

Grab rails (Part 17 of AS 1428.1-2009)

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Folding baby change table

F. Lighting

Adequate and consistent lighting of the area around and within public toilets is essential for users to have confidence when approaching and using the facilities, particularly at night.

Lighting design is to:

Provide high levels of natural light and artificial light to sanitary facilities – to maintain a high level of visibility and perception of cleanliness.

Use efficient light sources (such as LEDs and compact fluorescents).

Avoid ultraviolet light fittings.

Select quality, robust and vandal resistant light fittings.

Install light fittings that are out of public reach (or consider concealed lighting).

Select lamps and fittings that are easily sourced and replaced.

Consider measures such as automatic switching and motion sensors.


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s – porcelain hider the selech porcelain s

t-dipped galva

toilets are to

asin with integraeas

with integrated s

4

dalism – basinmum 304 y-duty supporntegrated l pipework.

hand basins ction of an hroud to

anised steel

comply with

ated shroud

shroud

47

ns

rt


N

E.

P3

orth Sydne

. Tapware

Tapware is of stainless and brass in

All tapware replaced.

Tapware is people with

For manual handle is pr

Alternativelyconsidered

Install wateror time contAAAA rating

Tapware formust compl

31: Lever tapwa

ey Public Am

to be robust steel or chro

nteriors.

must be easi

to be selectevariable stre

operation – areferred.

y, a sensor taas a water sa

r efficient taptrolled to saveg.

r accessible/ y with AS 142

are P32: Sen

menities Str

and vandal-reme-plated su

ily sourced an

ed for ease-ofngth and han

a lever or cap

ap could be aving measur

s with flow ree water – min

disabled cub28.1-2009.

sor tapware

rategy + Ac

esistant – urface

nd

f-use by nd control.

pstan

re.

egulators nimum

bicles

ction Plan

F. Plumb

All plumselecteinstallaconserv

Incominconceabasins

Provideframingand fitt

All fixinproof.

Pipewobe conand ce

Accesssteel an

G. Water

Where stormwflushing

Taps s

Where be locaunderg

bing fixtures

mbing fixturesed for whole-otion, maintenvation.

ng and drainaaled (where pwith shrouds

e substantial g to support aings, grab rai

gs and acces

ork (water supcealed (wheriling spaces.

s panels mustnd vandal-pro

r supply

possible, grewater) should g.

hould be sup

water tanks aated to avoid vround or secu

s

s and fittings of-life considenance and wa

age pipes shopossible), or ws to prevent va

noggings andall wall mountils and acces

ss panels are

pply and drainre possible) in

t be secured oof fixings.

ey water (sucbe reticulated

pplied with pot

are provided,vandalism, suurely housed

4

are to be erations on ater

ould be with use of andalism.

d concealed ted fixtures sories.

e to be vanda

nage) are to n access duct

with stainless

h as roof andd for toilet

table water.

these shoulduch as .

48

l-

ts

s

d

d


N

H.

IteInssa

P

P

orth Sydne

. Ancillary

ems stall the follow

anitary facilitie

Toilet paper(lockable)

Hand dryer

Paper towel(optional)

Soap dispen

Sanitary bin

Fold-down b

Mirrors

Hooks in toi

Shelving ne

Grab rails

Sharps contof reach of c(optional)

P33: Stainless sroll holder

P35: Soap dispenser

ey Public Am

fixtures and

wing fixtures es:

r dispenser/ to

(preferred)

l dispenser w

nser (lockable

n (Female toil

baby change

ilet cubicle (o

ear basins (op

tainers – to bchildren (1.6m

steel toilet r (lockable)

P

r P36: Baby

– recmoun

menities Str

d fittings

and fittings to

oilet roll holde

with integrated

e)

ets only)

tables

ptional)

ptional)

e mounted tom above floor

P34: Electric ha

y change table (cessed or surfacnted

rategy + Ac

o

er

d bin

o be out r level

and dryer

(foldable) ce

ction Plan

Selection

All anciand sec

Hand dstainles

Grab rato be seAS 142to the s

All fixtuto be in2009.

I. Hardw

Door ha

Hardwamajor s

All dooreasily odexterit

Door hatoilets is

and installat

llary fixtures acure/ lockable

ryers and soass steel finish

ails for Disableelected and in8.1-2009. Grtructural fram

res and fixturstalled in acc

ware

ardware is to

are is to be reuppliers and

r levers, handoperable by pey and hand m

ardware to Diss to comply w

tion

and fittings me.

ap dispensers with vandal-

ed or Ambulanstalled in acrab rails mus

me or solid ma

res in Disablecordance with

be robust an

eadily replacemanufacture

dles and latchersons of all

mobility.

sabled and Awith AS 1428.

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must be robus

s are to be inproof fixings.

ant toilets arecordance witht be secured asonry wall.

ed toilets are h AS 1428.1-

d vandal-proo

able from rs.

hes should beabilities,

Ambulant 1-2009.

49

st

h

of.

e


No

A

orth Sydne

Append

North Sydn

North SydnWaverton &

North SydnCremorne

North SydnKurraba Po

North SydnSydney, MKirribilli

ey Counci

dices

ney LGA Pub

ney LGA Wes& Crows Nes

ney LGA Nor

ney LGA Easoint & Neutra

ney LGA CencMahons Po

l

blic Amenities

stern Precincst

thern Precinc

tern Precinctl Bay

ntral & Southeoint, Lavender

s Plan

ct – Wollstone

ct – Cammer

t – Cremorne

ern Precinct –r Bay, Milson

ecraft,

ray &

e Point,

– North ns Point &


Potential New Site for Public Amenities

RE2 - Environmental Conservation

RE1 - Public Recreation

CREMORNE

CREMORNEPOINT

KURRABAPOINT

NEUTRAL BAY

CAMMERAY

KIRRIBILLI

MILSONS POINT

LAVENDER BAY

NORTH SYDNEY

WOLLSTONECRAFT

WAVERTON

McMAHONS POINT

CROWS NEST

ST LEONARDS

2

12

36

21

4

30

18

31

35

40

1142

38

28

26

32

6

2427

25

8

7

39

1

346

45

9

47

41

2233

17

44

14

10

2023

13

43

37

5

15

29

19

16

34

250

metres

0250

1 Anderson Park

2 Balls Head Reserve

3 Berry Island Reserve

4 Berry Square

5 Big Bear Shopping Centre

6 Blues Point Reserve

7 Bradfield Park (North)

8 Bradfield Park (South)

9 Brennan Park

10 Cammeray Park

11 Civic Park (Civic & Leisure Centre & Park)

12 Coal Loader Centre for Sustainability

13 Coles Express Cammeray

14 Coles Express Neutral Bay

15 Cremorne Early Childhood Centre

16 Cremorne Reserve

17 Crows Nest Community Centre

18 Don Banks Museum

19 Forsyth Park

20 Green Park

21 Greenwood Plaza (Shopping Centre)

22 Hume Street Car Park

23 Kendall Community Centre

24 Kesterton Park

25 Kirribilli Neighbourhood Centre

26 McMahons Point Community Centre

27 Milson Park

28 Milsons Point Railway Station

29 Neutral Bay Community Centre

30 North Sydney Community Centre

31 North Sydney Council (Administration)

32 North Sydney Family Day Care Centre

33 North Sydney Indoor Sports Centre

34 North Sydney Olympic Pool

35 North Sydney Oval

36 North Sydney Railway Station

37 Primrose Park

38 Quibaree Park

39 St Leonards Park

40 St Leonards Park - Bon Andrews Oval

41 St Thomas Rest Park

42 Stanton Library

43 Tunks Park

44 Waverton Oval

45 Waverton Park

46 Waverton Railway Station

47 Wollstonecraft Railway Station

North Sydney LGAPublic Amenities Plan


1 Anderson Park


1 Badangi Reserve

2 Pocket Park, Pacific Highway


4 Berry Square





9 Brennan Park

10 Cammeray Park






16 Cremorne Reserve


18 Don Banks Museum

19 Forsyth Park

20 Green Park




24 Kesterton Park



27 Milson Park










37 Primrose Park

38 Quibaree Park

39 St Leonards Park



42 Stanton Library

43 Tunks Park

44 Waverton Oval

45 Waverton Park



NEUTRAL BAY

CAMMERAY

KIRRIBILLI

MILSONS POINT

LAVENDER BAY

WOLLSTONECRAFT

WAVERTON

McMAHONS POINT

CROWS NEST

ST LEONARDS

2

12

36

21

4

30

18

31

35

40

1142

38

28

26

32

6

2427

25

8

7

39

1

346

45

9

47

41

2233

17

7

44

10

2023

13

5

19

34

250

metres

0250

1

2


North Sydney LGA - Western Precinct Public Amenities Plan


E2 - Environmental Conservation


10CREMORNE

CREMORNEPOINT

KUBARRAPOINT

NEUTRAL BAY

CAMMERAY

MILSONS POINT

LAVENDER BAY

McMAHONS POINT

CROWS NEST

36

21

4

30

18

31

35

40

1142

38

28

26

2427

25

8

39

1

41

14

1

2 3

420

23

13

43

37

5

15

29

19

16

1 Anderson Park



4 Berry Square

1 ANZAC Park

2 Fred Huntley Reserve

3 Lodge Road Park

4 Brightmore Reserve





9 Brennan Park

10 Cammeray Park






16 Cremorne Reserve


18 Don Banks Museum

19 Forsyth Park

20 Green Park




24 Kesterton Park



27 Milson Park










37 Primrose Park

38 Quibaree Park

39 St Leonards Park



42 Stanton Library

43 Tunks Park

44 Waverton Oval

45 Waverton Park



North Sydney LGA- Northern PrecinctPublic Amenities Plan





1 Anderson Park



4 Berry Square

1 Mary Gibbs Place

2 Kurraba Reserve

3 Prior Avenue Reserve

4 Sirius Street Park

5 Ilbery Reserve Park





9 Brennan Park

10 Cammeray Park






16 Cremorne Reserve


18 Don Banks Museum

19 Forsyth Park

20 Green Park




24 Kesterton Park



27 Milson Park










37 Primrose Park

38 Quibaree Park

39 St Leonards Park



42 Stanton Library

43 Tunks Park

44 Waverton Oval

45 Waverton Park



CREMORNEPOINT

KURRABAPOINT

NEUTRAL BAY

KIRRIBILLI

MILSONS POINT

LAVENDER BAY

4

35

40

28

2427

25

8

7

39

1

14

10

5

29

19

16

34

1

3

5

4

2

North Sydney LGA- Eastern PrecinctPublic Amenities Plan





1 Anderson Park

1 Beulah Street Wharf



4 Berry Square





9 Brennan Park

10 Cammeray Park






16 Cremorne Reserve


18 Don Banks Museum

19 Forsyth Park

20 Green Park




24 Kesterton Park



27 Milson Park










37 Primrose Park

38 Quibaree Park

39 St Leonards Park



42 Stanton Library

43 Tunks Park

44 Waverton Oval

45 Waverton Park



CREMORNEPOINT

KUBARRAPOINT

NEUTRAL BAY

KIRRIBILLI

MILSONS POINT

LAVENDER BAY

NORTH SYDNEY

WOLLSTONECRAFT

WAVERTON

McMAHONS POINT

36

21

4

30

18

31

35

40

1142

38

28

26

32

6

2427

25

8

7

39

1

46

45

9

44

145

29

19

34

North Sydney LGA- Central + Southern PrecinctPublic Amenities Plan




1


Attachment 2

Draft North Sydney Public Amenities Strategy and Action Plan Summary of submissions received during public exhibition period

Exhibited April - May 2016

The following criteria are used to analyse all submissions received, and to determine whether or not the plan would be amended:

1. The Draft North Sydney Public Amenities Strategy and Action Plan would be amended if the point:

a provided additional information of relevance. b indicated or clarified a change in government legislation, Council’s commitment or management policy. c proposed strategies that would better achieve or assist with Council’s objectives. d was an alternate viewpoint received on the topic and is considered a better option than that proposed in the Draft Plan or; e indicated omissions, inaccuracies or a lack of clarity.

2. The Draft North Sydney Public Amenities Strategy and Action Plan would not be amended if the point:

a addressed issues beyond the scope of the Plan. b was already in the plan or will be considered during the development of a subordinate plan (prepared by Council). c offered an open statement, or no change was sought. d clearly supported the draft proposals. e was an alternate viewpoint received on the topic but the recommendation of the draft plan was still considered the best

option. f was based on incorrect information. g contributed options that are not possible (generally due to some aspect of existing legislation or government policy) or;

involved details that are not appropriate or necessary for inclusion in a document aimed at providing a strategic community direction over the long term.


IT IS RECOMMENDED THAT COUNCILLORS REFER TO THE COMPLETE SUBMISSIONS MADE AVAILABLE TO THEM, AND TO THE REPORT TO COUNCIL, WHICH EXPANDS ON THE ISSUES RAISED IN THE SUBMISSIONS.

Key Points Raised Response

Recommend Plan be

Amended

Y or N

Criteria Code

Future toilets in railway stations - desire that toilets to be located for all public access

Implemented in Strategy

Y 1a

Toilets should not be reliant on rangers opening and closing each day.

For security, I am presuming that this is a measure that Council implements. Otherwise, toilets would be opened 24/7. Am not incorporating this in Strategy.

N 2g

St Leonards Park - note these are to be priority as park is well used (No. 39)

Toilets are not great and in need - Green one. Noted, for major refurbishment of between 2-5 years. Generally takes at least 2 years to go through the design, documentation and construction timeframe. Council to make a determination as to whether the major refurbishment works is to be undertaken within a shortened timeframe?

Y 1a

Balls Head toilets - should be a priority (No. 2) Another Green toilet identified for 2-5 years. Same comment as above.

Y 1a

Waverton toilets (No. 44 and 45) These look OK. N 2b

Ilbery Reserve - asked for community consultation. Am not noting in report. Identified as a proposed location and will need further site evaluation.

N 2e

Anzac Park - asked for community consultation and whether this site is desirable as a new school is currently built there.

Am not commenting as it is in a proposed location and will need further site evaluation.

N 2b

Nomination of specific integrated WC and basin Am aware of this basin, but am leaving detailed selections to future architects. This comes under detailed design and not including this in the Strategy.

N 2e

Toilet in Kurraba Point Reserve requested Already identified in Eastern Precinct Map. N 2b

Toilet in Cremorne Point Reserve Have already identified one at Sirius Park (Eastern Precinct). There is an existing toilet at Cremorne reserve (No. 126 - identified for major refreshment).

N 2b


Documents

NO RTH SYD N E Y COUN CI L R E POR T S...practice standards in terms of Design Excellence, Safety, Accessibility, Maintenance, Asset Management and the incorporation of other compatible