Nichols College Pineapple Publication

MAY 4, 2016 NICHOLS COLLEGE HOSPITALITY MANAGEMENT

About Us: The Pineapple Publication is a newsletter that is written and published by Nichols College students studying hospitality management. Our goal is to raise awareness and educate people about our program.

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FUN FACTS!

THROUGH OUT THE NEWSLETTER WE

ADDED FACTS THAT COULD HELP YOU WIN

JEOPARDY.

TRAVEL DID YOU KNOW THAT

WE WENT TO DISNEY?

OPPORTUNITIES LOOKING FOR A JOB

OR INTERNSHIP?

NEWS THE LATEST IN

HOSPITALITY NEWS

The largest chain of hotels is the

InterContinental Hotels, with 4600 hotels and above 674,000 rooms.

PINEAPPLE PUBLICATION

http://www.ecotripsos.com/english-10-largest-lakes-world/

http://www.ecotripsos.com/english-10-largest-lakes-world/


Industry Opportunities High-End Wedding Facility Seeks Valet/Server for Saturday Position We are a very high-end, private wedding facility seeking reliable individuals for combination Valet and Server staff for part-time work on weekends (mainly Saturdays) for our 2016 season. No experience is necessary, we will train. Applicants must be over 18, willing to work a long day, and have a positive attitude and strong interpersonal skills. This position starts at $10.00 per hour + tips. To apply, please email me at [email protected] or call 860-377-9364 to schedule an interview. This position requires some heavy lifting and you must be able to handle several flights of stairs throughout the shift.

High-End Wedding Facility Seeks Waitstaff for Saturday Position We are a very high-end, private wedding facility seeking reliable individuals for a waitstaff position for part-time work on weekends (mainly Saturdays) for our 2016 season. Applicants must be 18 or older, willing to work a long day, have a strong attention to detail, work quickly yet effectively, and have a positive attitude and strong interpersonal skills. This position starts at $10.00 per hour. To apply, please email me at [email protected] or call 860-377-9364 to schedule an interview. This position requires some heavy lifting and you must be able to handle several flights of stairs throughout the shift.

Twisted Tee at Bogey’s Dudley Hill Golf Club is looking for hostess, servers, bartenders, dishwashing staff for the summer/fall. Also positions available at sister venue The Twisted Fork in Cherry Valley, MA.

Liberty Hotel Guest Service Agent Assist guests with arrival and departure from hotel, while providing positive guests experiences. Flexible work schedule required. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Looking for a hospitality job? Check out hcareer.com

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Has Nichols helped you find a job? Let us know.

Nichols College tries there hardest to help their

students and grads learn, lead, and succeed. Career Services is always posting

new job and internship opportunities on their site.

Let them help you!

In 2013, the hospitality industry created 265

million jobs (8.9% of total employment) globally. By 2024, it will have created

346 million jobs (10.2% of total)


Internship Opportunities Starwood Hotels & Resorts Worldwide, Inc. Internship (Food & Beverage) Westin Waltham offers internship (Summer 2016 or Fall 2016) opportunities which foster students’ professional development, understanding of hotel operations and aid career planning for placement after graduation. Westin Waltham provides each intern with experiences comparable to entry-level, full-time professionals in the field of hospitality. Interns are given networking opportunities, project experience and meaningful hands-on experience as they develop their guest service and functional skills. Participation in a 10 to 12-week Westin Waltham internship increases the likelihood of placement in one of our hotels upon graduation.

American Diabetes Association Special Events and Fundraising Intern The Intern will work with Special Events staff to assist with participant experience, engagement and communications for the signature events of the American Diabetes Association – the Step Out: Walk to Stop Diabetes and the Tour de Cure cycling events. The main focus of this internship will be on pre-day of event and day of event logistics, data management, social media/publicity efforts, and maximizing our online fundraising tools (Convio). This is an unpaid internship with a minimum of 12 hours a week; however there is an option to earn college credit (based on individual school requirements). Internship is based out of our Framingham, MA office and individuals must have access to a vehicle as some local travel may be required.

EMC Corporation Social Media Intern Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000+ EMCers around the world who are leading the journey to the cloud. The role is a broad one — spanning social media, community, and data. To be successful, someone should have knowledge of, and a passion for social media as well as an interest and understanding of marketing data

Blueleaf Marketing/Communications Intern-PT Blueleaf is looking for an intern to support our growing marketing operations. Blueleaf is a small and fast growing company, offering the intern an opportunity to gain substantial professional marketing experience. Reporting to our marketing manager, the Communications Intern is chartered with writing content for the Blueleaf blog and website, managing the production of various content and conducting marketing effectiveness analysis as directed. Specific responsibilities for this role include: Content Coordination: Work closely with the rest of the team to develop content that's important and helpful to advisors. Edit and publish blog articles. Marketing Effectiveness Analysis: Conduct analysis of the effectiveness of various marketing programs and promotions. Deliver creative, insightful analysis of the relationship of marketing activity to sales success. Public Relations Coordination: Project manage PR activities, including tracking action items, working with internal teams to drive them forward and ensure that they are completed. Research industry awards and executive speaking opportunities; assist in the development of award/speaking submissions. Event Coordination: Coordinate logistics of Blueleaf’s, speaking events, virtual and in-person events. This involves speaking with Blueleaf’s clients to determine best locations and topics for events.

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Hospitality Highlight Student interview with: Justine Lavoie Class of 2015 Event Planner at LeBaron Hills Country Club

What did you like most about Nichols? I liked that it was small so that all the professors knew you by name. They want you to succeed they were very understanding.

Why did you chose to major in Hospitality and how is it helping you today?

When I was looking at colleges I saw that Nichols had an Entertainment Management program and that was something I was truly interested in. After I got accepted I found out that they took that major away. Even though I was disappointed I talked to an adviser and I found out that Hospitality could work just as well. I am so happy this happened because I now am doing something that I love and I'm glad that things turned out the way they did.

What did you like most about the hospitality program? The hospitality program helped me to be the successful person I am today. The classes and field trips helped me fully understand all of the lessons in and out of the class room.

Were there any unique experiences or projects that you did while taking a hospitality class? There were 2 classes/ projects that really helped me figure out what I wanted to do as a career. The first one was the event planning class I got to actually plan an event; we had to get everything on our own from getting our own sponsors to figuring out where to hold the event. The second is that I took a senior level Hospitality class and we had to volunteer at the DCU center. We saw how little details that the company missed were very important to the event. This is actually where I found my internship.

Where was your internship and what did you do? I actually did two internships. I did one at Mohegan Sun and one at All Points Travel. I got both of these while taking classes at Nichols. Mohegan Sun taught me a lot of things I even got to run a few concerts by myself making sure the bands were happy and everything went perfect. It was a great experience and it was so much fun. All Points Travel was a travel agency and I met the owner at a trade show that happened to be going on at the same time I was working the function at the DCU center. This internship was fun I got to go to expositions/ trade shows to advertise travel. I was mostly doing marketing and running the trade shows!

What did your internship teach you? It taught me that I loved talking to people and making them happy. It really helped me see what I wanted to do with my life and that is to run events.

Would you recommend the Hospitality program and if so, what would you say to a student who was interested in pursuing Hospitality? I would highly recommend this program. This program is not for everyone but once you try it out you will love it. I know that it helped me figure out my future and if Hospitality is for you than Nichols is the place to get your foot in the door.

If you could say one thing to current students, what would that be? If you are serious about your future please put the effort in because if the professors here see your dedication they will help you and try to help you build your career.

Knowing what you know today would you have still chosen to be a hospitality major? I would choose Hospitality over and over again if I could because I am living my dream. I honestly couldn't picture my life without it.

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Internship Highlight Student interview with: Lauren Noga Class of 2017 Intern at Mohegan Sun

How did you hear about this internship and what did the internship entail? I heard about this internship by going to talk to Professor Richards about what my options would be at Mohegan Sun. I was an intern at the front desk at Mohegan Sun in the hotel. Basics of this involved: learning the LMS operating system, checking guests in and out, solving problems for guests, etc.

How  has being a hospitality major helped you during your internship? Being a hospitality major, you have to have a strong love towards working with people. Basic knowledge from class about hotels was very helpful in my internship, as well as the skills I learned from Resort and Conference management with being organized, professional and working well with others.

What is your daily work day like? I worked a 9-5 shift, so my shift was different than somebody who works swing shift or overnights. In the morning, I come in, take the shuttle over to the casino, walk to my time clock and punch in. I go to a big cash machine, where I get my cash for my drawer for the day, and go upstairs to get pre shifted before I go out to the front desk. I have to sign onto LMS and at that time of day I usually start checking people out, but some people are also coming to check in. Throughout the day, I check express check out boxes that are located next to the elevators, that way guests can drop a piece of paper into a box to check out instead of coming to the front desk. At the end of the day, I have to “roll out” which means I count up all my cash, total up all my paid out tickets, cash tickets and print a report to make sure all my cash and tickets are even and I’m not short or over any money. Then when all of that is in order, I drop my cash back into the cash machine and go home.

Was there a difficult situation that you had to deal with? If so, what did you do to handle the situation and how you over came it? I had a supervisor that was very condescending and rude whenever myself and other agents asked her for help when we needed it. It became difficult to work with her because I would avoid asking her questions in order to save myself from dealing with her attitude. Eventually, one day she was the only supervisor for me to go to, and she was condescending yet again. In a professional way, I told her that her attitude towards me was affecting how I was working and it was really bothering me. Afterwards, she apologized for making me feel that way, and we worked together fine the rest of my time there.

What was your favorite part of your internship? My favorite part of my internship was all the people I worked with. Working in a hospitality environment is very stressful, and the people I worked with made work fun. I love people, and the good guests definitely outweigh the bad; however, there are those times when you get those really awful guests and you just need to go to the back office and complain and crack some jokes with the people you work with, and then everything is OK again. Would you recommend this internship to other students who are pursuing hospitality management? I definitely would recommend this to other students pursuing hospitality management. However, there is a big “but” to that. This internship is definitely for people who have tough skin, and already have experience in a hotel. The operating system is difficult to learn, and people will yell at you. Mohegan Sun is a great company to work for, and they really treat their employees well. I would definitely go back after this experience.

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What’s Happening In The Classroom? Facility Opera-ons

Siobhan Kelleher Class of 2018 This semester I was lucky enough to get into Professor Richards night class Facility Operations. The first couple weeks of the semester we learned about different ways to measure the success of a company within the Hospitality Industry. One interesting thing I took away from this was how to measure the Customer Lifetime Value. This will be very useful in the future for my career and other hospitality classes. Customer Lifetime Value is the measure of how much customers in a certain demographic will spend at your business. Currently we are working in groups to compare two companies to one another. Each group selected 2 companies in similar locations with demographics. Each group has a weekly meeting, called a

status update, where we demonstrate to our Professor how far we are coming along on the project. Each week we have different sections within the project due so we can manage time to complete it. The final project will be a video we will be making in the green screen room showing our research and proving why one company is stronger than the other.

Courtney Hemingway Class of 2017 The Hospitality Operations night course focuses on developing an understanding of the factors that effect organization's in the Hospitality Industry. This includes the organization's concept along with their service qualities and different measures to analyze and improve their service. The goal is to develop ways to create the best possible experience for guests and customers. We have currently been working on a portfolio-worthy team project to demonstrate these concepts. We are comparing two similar organizations in the Hospitality Industry using online reviews. From this, we have been able to analyze what their concepts are and determine the service factors that make one organization unsatisfactory and

one organization great. With the help of Professor Richards, we have had the opportunity to look into the customer's journey and present our ideas on how to increase the success of the unsatisfactory organization.

Travel and Tourism David Arute Class of 2016 The Travel and Tourism class gave us a unique experience that you would not have been given in any other class. Being a Hospitality Management Major it is important to learn everything you can about the travel industry, and that is what this class did. I found the LEAD program we took when we traveled to Disney was very intriguing, it gave us the opportunity to learn about the Travel industry outside of the classroom and be right in the heart of the Travel Industry, Disney World. The most unique and interesting part of the class was the readings we were given each week,which were the process Disney WORLD goes through to be such an outstanding business. These readings helped me understand what it takes

to be successful in the Hospitality industry. The Travel and Tourism class has a wide variety of hands on assignment some all that are focused on Hospitality. This class helped me understand more about the Travel industry and expand my knowledge in the Hospitality industry as well.

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Hospitality Spring Break Trip

Taking the travel and tourism course here at Nichols

was very valuable. We were introduced to a different side of

hospitality that many people forget is a part of the industry.

We learned everything about the travel industry from how

airlines operate to planning a trip. We even got to put this

into practice by creating our own travel itinerary to a

destination we wish to go to. We had to maintain a budget,

while also incorporating all of the aspects needed in a real life

vacation such as flights, hotels, food, and activities. Not only did we just learn about traveling, but we also got

to travel as a class to the happiest place on earth, Walt Disney World! We stayed five days and four nights at

one of Disney’s resorts, Port Orleans-French quarter. There, we participated in

three different classes that were a part of Disney’s YES program. The classes took

place in the Disney parks, the first two being in Epcot, the last one in Magic

Kingdom. During these programs we focused on developing and strengthening our

leadership skills as we worked together in groups, solving problems and coming

up with new ideas to bring back with us to Nichols. The most important thing I

learned from the YES program was that a great leader does not work alone, but

works along with others. We also learned the many

different strategies that Disney uses to go above and

beyond for their customers and employees, or as Disney refers to them, guests

and cast members. Something very unique about this program was being able to

go behind the scenes and underground at Disney. We got to physically see how

one of the biggest companies in the world operates and it was truly an amazing

experience. This was a trip of a lifetime and I’m so happy to have been given the

opportunity to participate in a class like this one.

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In The News Partnership between Luxury Hotels Group and Ambassador Group of Hotels The World Hotel Marketing company known as Luxury Hotels Group, announced on April 25, 2016 that they will be partnering with the renowned Ambassador Group of Hotels. The Luxury Hotels Group is a widespread assembly of five star related hotels worldwide. This group of hotels provide luxury accommodations, world class amenities, and memorable experiences. Their range of hotels and resorts offers excellence choices for unforgettable vacations, business travels, and special occasions.

The Ambassador Group of Hotels is known for their luxurious experiences for the everyday business traveler. The company is efficient in making sure that their travelers are met with any of their business needs as well as enjoying the leisure time of all what India has to offer with their unique experiences.

The partnership will help the Ambassador Group of Hotels to strengthen their identity with the most efficient tools in the industry, by "generating awareness, increasing access and enabling ease of booking". Mr. Pramod Kulkarni, the Vice President of Revenue Mgmt. & Distribution for the Ambassador Group said, "The Ambassador Group of Hotels is one of the best-known hotel groups in India. We are in the process of Brand standardization and expansion, and so were looking for a new way to expand our international reach and penetrate new markets when we found Luxury Hotels Group. We're excited at the prospect of growing our business and brand exposure through working with LHG in the months to come.”

Aloft Hotels Launches in Los Angeles County Starwood Hotels & Resorts Worldwide, Inc. announced on April 27 that its Aloft Hotel brand has expanded its presence in California with the opening of Aloft El Segundo– Los Angeles Airport. Aloft El Segundo is located one mile away from the Los Angeles Airport and it is the brand's first hotel in Los Angeles County. The hotel features 246 open and loft-like rooms that features various forms of technologies and a lively social scene.

One the unique features that Aloft El Segundo – Los Angeles Airport offers is called SPG Keyless. It allows guests to use their smartphones or Apple watch as a room key opposed to using a plastic card.

Brian McGuinness who is the Senior Vice President of Specialty Select Brands for Starwood said "We're thrilled to add Aloft El Segundo – Los Angeles Airport to our growing California portfolio," He goes on to say about the hotel that is "Designed for today's hyper-connected global traveler, Aloft has surpassed 100 hotels worldwide, propelled by the success of its innovative programming, tech-forward mindset and lively social scene.”

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By 2024 the hospitality

industry will have created 346

million jobs.


Congratulations Class of 2016!

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Thank you so much for everything you have done. Good luck to all of the hospitality students that are graduating: (left to right) Taylor Gillespie, Sarah Ward, Jessica Dobbins, Chelsey Mahoney, Kelly Cusick, David Arute, Abele Grillo (missing from pic is Victoria Hippert, Rachel DeMarco, Dino Porcic, Stephanie Curtis (minor).

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