NHSX

Job description and person specification

Position

Job title

Senior Project Support Officer Directorate/ Region

NHSX

Pay Band AFC Band 6 Responsible to

Head of Partnerships

Salary From £31,3654 - £37,890

Accountable to

Head of Partnerships

Tenure

Substantive Post Responsible for

Work assigned to Partnership Team

Funding Arrangements

Admin Funded Base London/Leeds with occasional travel between both locations

NHSX

NHS England and NHS Improvement

NHSX is leading the largest digital health and social care transformation programme in the world and has been created to give staff and citizens the technology they need. We are a joint unit made up of colleagues in the Department of Health and Social Care (DHSC) and NHS England and Improvement (NHSE/I) and will harness the best expertise from industry, the NHS, Government and the health and care sectors.

NHSX will deliver the Health Secretary’s Tech Vision, building on the NHS Long Term Plan. We will speed up the digital transformation of the NHS and social care. We have set ourselves five missions, which are focused on how we can make things better for patients and staff. These are:

● Reducing the burden on clinicians and staff, so they can focus on patients;

● Giving people the tools to access information and services directly; ● Ensuring clinical information can be safely accessed, wherever it is

needed; ● Improving patient safety across the NHS; and ● Improving NHS productivity with digital technology.

We have established NHSX on 4 core values:

● Open ● Respectful ● Collaborative ● Innovative

NHSX is a joint until between DHSC and NHSE/I. This role is being recruited into NHSE/I. NHS England and NHS Improvement (NHSE/I) came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation. Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage. We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. The seven integrated regions of our joint enterprise will work with local systems to support and improve how care is provided to patients and communities. These regions will be supported by the corporate centre providing expertise and developing policy. The focus will be on guiding and managing the delivery of services through local integrated health

These values are guiding the way that NHSX works now and develops in the future, we would expect applicants to demonstrate, at interview, a commitment to these values.

systems, sustainability and transformation partnerships, and devolution areas.

Service and team About the role

NHSX has been created to accelerate the transformation of the health and care system through the use of technology, realising the ambition set out in the NHS Long Term Plan and the Government’s Technology Vision for Health and Care. NHSX will harness the best expertise from industry, leading talent from across Government and the health and care sector to make the NHS the best place for people to manage their own care and provide access to services that are convenient to them. We will enable staff to focus on the things that only they can do and spend more time with patients using technology to reduce demands on their time from routine activities. Ultimately, we aim to establish the NHS as a place where innovation and best practice flourish, enabling innovators to work closely with the NHS, ensuring that the needs of our users are at the heart of the solutions that they develop. NHSX’s responsibilities will include:

setting national policy and developing best practice for NHS technology, digital and data - including data-sharing and transparency

setting standards – developing, agreeing and mandating clear standards for the use of technology in the NHS

ensuring that NHS systems can talk to each other across the health and

Reporting to the Head of Partnerships , the Senior Project Support Officer will manage specific projects and initiatives whilst supporting the overall function of the team. The role is responsible for developing and owning a number of new initiatives, including Sponsorship opportunities, Innovation Clinics and Meet the Experts collaboration sessions, to discovery and learning opportunities for the team and wider NHSX. Furthermore, the role will work to develop opportunities and offer strategic support across NHS.uk content initiatives with NHS Digital and offer support and coordination to the team function of the Head of Partnerships.

Own and deliver on a plan for new team initiatives include the currently identified Innovation Clinics and Meet the Experts sessions with key stakeholders and innovators across the ecosystem. Work to determine both the set-up and delivery with a roadmap clearly communicated and published for all colleagues across NHSX.

Continue the work currently underway in collaboration with NHS Digital to support the API partnerships and content project by supporting the function of the wider Engagement team including the developing YouTube strategy.

Identify sponsorship opportunities that present opportunities for

care system

helping to improve clinical care by delivering agile, user-focused projects

supporting the use of new technologies by the NHS, both by working with industry and via its own prototyping and development capability

ensuring that common technologies and services, including the NHS App, are designed so that trusts and surgeries don’t have to reinvent the wheel each time

making sure that all source code is open by default so that anyone who wants to write code for the NHS can see what we need

reforming procurement – helping the NHS buy the right technology through the application of technology standards, streamlined spend controls and new procurement frameworks that support our standards

setting national strategy and mandating cyber security standards, so that NHS and social care systems have security designed in from the start

championing and developing digital training, skills and culture so our staff are digital-ready

delivering an efficient process for technology spend, domain name management and website security

the team and wider NHSX with market participants, that represent benefit for both NHSX, the wider NHS and ecosystem.

Work to deliver a cohesive and collaborative team function, ensuring the team and its strategic projects are effectively reported and communicated, managing the overall team function.

Key Job specifics and responsibilities Key accountabilities

Improving quality and outcomes

Own and deliver on a plan for new team initiatives as determined by the Chief Digital Officer team requirements.

Work with colleagues across the system, including developing existing collaborations within NHS Digital around the usability and function of content APIs

Key initiatives

Own and deliver on a plan for new team initiatives as determined by the Chief Digital Officer team requirements.

Work with colleagues at NHS Digital to support the Partnerships project to delivering strategic support to the direction and developments, working with the Partnerships Senior Manager to identify and support high value initiatives

Identify opportunities for benefit of the system and across NHSX where suitable. Collaborate with colleagues in Communications and Engagement to identify opportunities to support the overall and strategy of the Chief Digital Officer’s team.

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making

To embed patient and public involvement within NHS England at all levels of decision making.

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To work and collaborate with colleagues directly within the team, in the wider Innovation team and across NHSX.

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate.

Using insight and evidence for improvement

Work to deliver a cohesive and collaborative team function, ensuring the team and its strategic projects are effectively reported and communicated, managing the overall team function.

Identify Sponsorship opportunities for benefit of the system and across NHSX where suitable. Collaborate with colleagues in Comms and Engagement to identify opportunities to support the overall and strategy of the Chief Digital Officer’s team.

Operational responsibilities

Lead the team support function across the direct team and support wider team where necessary.

Coordinate overall team function working with colleagues

Monitoring and establishing accountability on the overall progress of the teams work to ensure completion within agreed timescales.

Ensure the development and management of regular plans to deliver clear communications with the team.

Key Functional Responsibilities Analytical/Judgemental

Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration.

Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.

Monitor and evaluate risks and issues using a tracking mechanism to enable a proactive resolution and escalation processes.

Contribute to the information management of performance, taking a lead for specific projects.

Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested.

Communication

Work with colleagues across the team and wider Chief Digital

Developing an excellent organisation

To ensure the health, safety and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department.

To work in collaboration with others and as part of cross-directorate teams to deliver successful outcomes.

To support the organisation’s ways of working, model its values and champion the NHS Constitution.

Officer’s team clearly communicating progress of own and wider team’s initiative.

Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team.

Responsible for preparation of correspondence and complex papers, as directed by Manager.

Financial and Physical Resources

Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Support and inform teams on the targeting of resources, monitoring spends, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis.

Continually strive for delivering project/function outcomes, value for money and greater efficiency.

Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time.

People Management (as required)

Provide specialist training, advice and support on own role/responsibilities where necessary

Support training and induction of new staff.

Responsible for team supervision.

Participate in the recruitment and selection process. Information Management

Updating, maintaining, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice

Lead on development, implementation, monitoring and evaluation

of new information systems.

Responsible for the development and maintenance of databases required for regular reports.

Research and Development

Actively supports and contributes to the development of key performance indicators for the successful assessment of performance

Test and review new concepts, models, and practices.

Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes.

Planning and Organisation

Contribute to strategic planning.

Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans.

Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes.

Contribute to the formulation of plans of up to three year and strategic direction within the team.

Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Policy and Service Development

Proposes changes to own area, informing policy and making

recommendations for other projects delivery

Contribute to the review and development of existing information management systems.

Key Working Relationships

Required to maintain constructive relationships with a broad range of stakeholders.

Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.

Communicate information, risks, issues and dependencies, including briefings and reports to project teams, sponsors and a range of internal and external staff.

Organisational structure

Person specification

Criteria Essential Desirable Evidence*

Qualifications Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area. Further training or significant experience in project management, financial management or supporting change management processes.

✓

✓

A/I

A/I

Knowledge and experience

Specialist knowledge in a relevant subject to post graduate level Experience and understanding of evaluating and measuring the performance of health services. Experience in communications and stakeholder management. Comprehensive knowledge of project management and/or health information systems development. Workforce development knowledge and experience. Working knowledge of Microsoft Project. Previous experience in similar role in public sector. A good understanding of the health and social care environment and roles and responsibilities within it.

✓

✓

✓

✓

✓

✓

✓

✓

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I

Skills Capabilities & Attributes

Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and

✓

A/I

accurately for diverse audiences. Evidence of success in effective project and programme management. Skills for communication on complex matters and difficult situations, requiring persuasion and influence. Skills for nurturing key relationships and maintaining networks. Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues. Problem solving skills and ability to respond to sudden unexpected demands. Strategic thinking – ability to anticipate. Attention to detail combined with the ability to extract key messages from complex analysis. Independent thinker with demonstrated good judgement, problem-solving and analytical skills Takes decisions on difficult and contentious issues where there may be a number of courses of action. Skills for supporting project management. Previous experience in project management and planning. Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support. Skills for managing projects ensuring they meet financial targets.

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I

Skills for manipulating information. Intermediate keyboard skills. Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines. An ability to maintain confidentiality and trust.

✓

✓

✓

✓

✓

A/I

A/I

A/I

A/I

A/I

Values and Behaviours

Commitment to and focused on quality, promotes high standards in all they do. Adaptability, flexibility and ability to cope with uncertainty and change Able to make a connection between their work and the benefit to patients and the public. Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients. Values diversity and difference operates with integrity and openness. Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others. Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation. Actively develops themselves and supports others to do the same.

✓

✓

✓

✓

✓

✓

✓

✓

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I

* Evidence will take place with reference to the following information:

A Application form

I Interview

T Test or Assessment

C Certificate